The young lady who helped with my rental was exceptional!! The utility trailer was exactly what we needed and was in great condition! My return was stress free! Overall great experience!Darlene G.
Customer Reviews for U-Haul Moving & Storage at Moon Lake
Pour nous contacter
Hudson, FL 34669
(E Of Little Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Gary C.
Not a thing. The employee was most helpful and very professionalRussell H.
U-Haul did an outstanding job helping my difficult move. They went above and beyond in anyway they could help especially since I moved during a couple arctic storms, extending my days and making up for not having the size of storage I was supposed to have reserved.cindy m. | Premières impressions
Le client n'a pas laissé de commentaire.Edward S. | Expérience générale
Customer service was excellent.David S.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Mitchell F.
Le client n'a pas laissé de commentaire.Raymond K. | Expérience générale
Trailer we rented was filthy near the trailer door latching mechanism. We got covered in a weird grayish powder when attempting to secure the latch. It did not want to latch easily, so we wound up getting it all over both of our hands and arms trying to push it down.Lisa B.
The girl at the counter is always so helpful and friendlyKathleen I. | Premières impressions
The girl working the counter did a great job and even knew how to hook up the trailer to the 2â€ ball correctly. A+ Great personality ðŸ'ðŸ»rovbert E.
Le client n'a pas laissé de commentaire.Ryan M.
My storage unit leaked and made all my stuff moldy, for two months I tried to contact someone about it. Poor job!lissa b. | Expérience générale
The lady was rude, the truck was dirty and had trash in it from prior renters. The new pick up location they switched me to didn't have the accessories that I reserved so I had to go to another location for those items. I was told my truck would fit fine on the auto transport and it didn't so I had to go to another location for oversized tire straps. Long time waiting on roadside assistance. Not impressed at all with services considering all the money I spent!Amy A.
Le client n'a pas laissé de commentaire.Elaine W.
We are grateful for the clean unit we found when we moved our things. Checking in and checking out was easy to do. We'd use this facility again if we needed additional storage space.Barbara M. | Expérience générale
Le client n'a pas laissé de commentaire.Lekesha C.
Very friendly and helpfulTerry B.
Well one thing their gate after closing hours didn't work somebody ran into it so after 10 I guess it is so you can't get through this invisible gate they pull a U-Haul truck in front of it real real safe place to put your stuff. LOL And just before the movers took the truck over there they told me what kind of an area was so I have not been there personally so I just hope everything's still there when I finally I knew home and move the stuff outGayla Y.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Scott W. | Premières impressions
Friendly and well organized staff!Robert B.
Not a lot of space to pull in with a large truckDENNIS C.
Le client n'a pas laissé de commentaire.keith C.
I moved out of unit end of September 2021 door open no lock on it. Was never able to get a gate code that worked to let me in could only access it during office hours office manager rudest inconsiderate person I've ever met in my life and you want to charge me rent on it till November because that manager screwed upAlbert B. | Expérience générale
Le client n'a pas laissé de commentaire.joe V. | Expérience générale
Le client n'a pas laissé de commentaire.Suzanne D. | Expérience générale
Wonderful experience. Great staff. Only they need to answer their phones.Rocco D.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.AHMAD A.
I booked a cargo rental 2 1/2 weeks in advance I was canceled on twice. The 3rd place was Hudson, FL. I spoke with someone named Zoey at the 2nd location and was told I would received a credit of $50 since U-haul canceled my rental twice. I have not received the credit which makes for a bad experience with U-haul.Clinton W.
Great serviceJim H. | Premières impressions
Be honest and keep the agreement I was told that I can make a payment plan it was not able to in the entire bill came out of my bank account after I made a payment arrangement and made my first payment this was not acceptable and will never use U-Haul again and will defer people from using yourJon P.
Very knowledgeable and friendly. Equipment in great condition.Scott G.
Le client n'a pas laissé de commentaire.HEIDI M.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Devin H.
Le client n'a pas laissé de commentaire.Pedro B.
I rented a 15 foot truck and when it was time to return they were at lunch. I put the keys in drop box and walk home.. Two days later I returned to same location to rent same exact truck no issues. When I return the following day 2 hours earlier than my return..the attendant demands I pay 200 plus extra and demanded the keys..would not let me fill up the tank or anything. Accused me of returning previous rental in the middle of the night( security cameras show me dropping at assigned time) ahe also claimed I am now red flagged with uhall. I paid for miles in advance. I never used the miles on my second rental. This experience and hostility from employee who had my current number yet NEVER CALLED me..has left me feeling like I will never use a self rental truck service again in my LIFE!Tamara M.
Le client n'a pas laissé de commentaire.Cedric H.
Check trailer light fuses on vehicles before they go out. Taillight fuses not working on pickup so had no Taillights at night and had to use flashersJoshua G.
Le client n'a pas laissé de commentaire.Kaitlyn S.
The young lady at the desk was amazing, great customer service skills and knew her products well. Y'all should clone her and put in every location.Michael W.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.Sherry E.
Pick up was very easy and everything was well explained.Keri J.
Very polite your lady, always had a smile on her face. Does a very good job.Victor F.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.COURTENAY H.
It was in and out so fastEhab K.
The worker was extremely friendly n nice ty â™¥ï¸Ilona C.
Le client n'a pas laissé de commentaire.Joseph P.
The location closed at 7 pm, but when I came back at 3:45 there was no one there, with a sign up saying out to lunch. I had to wait for just under 30 minutes to return my equipment. As I waited, I called the phone number posted to do a return over the phone, but waited on hold the entire time I was there. The first hold was 10 minutes and finally someone answered. She couldn't help me and "transferred" me back to hold, where no one ever answered. When I went back on hold it said my wait time was 14 minutes. Eventually the attendant at the location returned from lunch and I was able to close out my contract with her. Also, I had brought two propane tanks to fill, but was told that their license had expired. This was annoying as they still advertise it.Joseph M.
Le client n'a pas laissé de commentaire.james b. | Premières impressions
Nothing. Ladies at this location were friendly and efficientKevin K.
an off ramp could be helpful but more a county issueCHARLES S.
Dropped off the auto loader and the young lady working was very nice and helpful. Dropped off the truck the next day and nobody was there as the office was closed for lunch.DANIEL M.
There were so many tow trailers sitting around the storage units it was extremely difficult to maneuver the 26 foot truck. The largest storage unit on site was a 10x10. That was only half large enough. We were forced to make other arrangements for the remainder of our belongings.Barbara M.
Le client n'a pas laissé de commentaire.Dimas L.
The Girl That Worked At This Location Was Very Good With Me. She Is A Keeper. Give Her A Raise.Clarence G.
Everyone from Lilly who rented the truck to us to Daryl at customer service who helped with the drop off location was great.I rent a lot of trucks and I'm only using U-Haul trucks from now on.John B.
Thank you for outstanding service!Leon F.
Le client n'a pas laissé de commentaire.Richard H.
Absolutely horrible experience. First the "system" was screwed up and she couldn't get the payment transaction, once paid on James card, they decided to remove charges and apply to the credit card that is stated in my account. We specifically paid with one card to avoid the other one being charge. Then We did a one way from Hudson FL to St Petersburg FL, 24hr rental. It was returned to st Pete on time and in the 52mi that was allowed. Then a phone call was received from U-Haul on Wednesday saying our contract was not valid, that the truck wasn't returned. Oh yes it most certainly was. James went to the location, they had to look for it, found it and then claim we went over in mileage NO WE DID NOT. Entire trip from uhaul to Hudson house to st Pete house to U-Haul st Pete is right at 52 mi. Unfortunately the difference was paid by James, my fiancÃ©. And AGAIN after it was paid, charge was removed and charged to MY credit card. Such absolute bullshit. Jobs were not done properly and any angle of this rental. Not my problem they missplaced the truck that we returned on time and THEN they have the nerve to charge extra miles when they had the truck for 4 days by the time they called. I will make sure that no one I know will be renting from U-Haul to avoid a nightmare. I will also be contacting corporate to file a formal complaintJames M.
The young lady who handled our transaction was extremely professional! The van was new and very affordable. The location was very convenient I'm terms of location.Lori Ann G.
The gas gauge didn't match, it had almost 1/4 less fuel, so the girl came out and adjusted it on my paperwork but apparently not in the computer because when it was checked in and I received my email confirmation, I was charged $20 for gas because it was going by the original fuel line. The check engine light came on 10 minutes after driving it and ran as if it didn't want to shift gears so the RPMs were always high. I would appreciate it if the $20 were refunded.Charitee K.
Le client n'a pas laissé de commentaire.Billy J.
Le client n'a pas laissé de commentaire.Deborah C.
Le client n'a pas laissé de commentaire.Anthony L.
Le client n'a pas laissé de commentaire.Frank M.
Le client n'a pas laissé de commentaire.Maikel A.
This time it was a lot better than before.Randy W.
I needed to pick up some patio furniture and needed a truck. The entire process was so easy.! Great service, great equipment!Gwenith M.
Le client n'a pas laissé de commentaire.Isaiah W.
Le client n'a pas laissé de commentaire.Jesus M.
Le client n'a pas laissé de commentaire.Pamela Y.
Le client n'a pas laissé de commentaire.Miguel H.
Tried to tell her about problem with truck. Simply said call location you picked up fromDaryle M.
Excellent experience.Duane H.
We were driving the vehicle one way, Florida to Indiana. The tires on the U-Haul were very worn and had little tread. This caused some concern on the trip as we encountered heavy rain.Tim M.
Le client n'a pas laissé de commentaire.Matthew N.
The staff was awesome!! On both locations US 19 Hudson FL and US 52 . Merci.JUAN L. | Premières impressions
Women were nice but did not come check the vehicle, or asked about gas I could've waisted $63 filling it if I didn't have to and would like to be refunded for that. The woman didn't ask if I needed help removing a vehicle off the transport or tell me where to park it. Ridiculous and unprofessional also woman was sitting on a counter and it smelled disgusting inside the building.Tianna P.
Le client n'a pas laissé de commentaire.Margaret M.
Location smelled like animal urine. Employee was unhelpful. Truck also smelled like animals. Told her that there was water inside the cab of the truck. She said it was likely from washing and there was nothing to worry about. Took the truck home and my clothes were damp. Brought it back to the location to be told there was nothing they could do and that I would need to contact the 800 number. 800 number gave option to take truck back, cancel/reverse the reservation and they could help me pick up a truck at another location. I could not simply take this truck to the other location and pick up a truck from there. This option did not work for me as I did not have a means of getting between the different locations. This location had another 10' truck but would not swap out for me. So far the worst experience I've had with uhaul having rented with uhaul for over a decade. Google reviews for this location are par for the course in terms of my experience.Basit G.
Le client n'a pas laissé de commentaire.Joseph G.
Le client n'a pas laissé de commentaire.Michael T. | Premières impressions
Le client n'a pas laissé de commentaire.Alexander K.
Great job! Excellent experience!! Crystal was great to work with!!Jamie K.
I wish the reservation desk would do a better job keeping you closer to your home. I found 4 or more trailers of the same size many miles closer and they told me there were none available except where they sent me. Next time I need something from uhaul I will drive around instead of calling.James M.
Le client n'a pas laissé de commentaire.Caleb R.
Very helpful and pleasant.Seth W.
Le client n'a pas laissé de commentaire.Gwendolyn B.
The employees at this location were wonderful.Lisa S.
Not sure. Quick in/out, quick, accurate service.JAMES M.
Le client n'a pas laissé de commentaire.James B. | Online Move In
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Brandon R.
Le client n'a pas laissé de commentaire.William B.
The attendants were not present for the auto transport drop off (out to lunch be back at 1:55 sign was up) or the truck drop off (had to step away be back at 3:30 sign was up). I don't feel that we came by at really awkward times but we ended up waiting a total of 45 minutes over 2 days just to talk to someone. In addition the office smells of used kitty litter. The staff was very helpful once they came around, so that is a bright spot. Still, with so many options around the area it's hard to recommend this place due to poor attendance.GEORGE G.
The customer service at this location is great! I have never had a problem renting from here.James J.
I didn't have a chance to move in. The unit that was given to me ended up being rented to someone else. Very disappointed with this. Staff wasn't flexible about giving us a different or bigger unit for the same price. Ended requesting a refund.Regis D. | Premières impressions
Very disappointed of what happened yesterday. I got an unit that was supposed to be available but come to find out after driving all the way to the unit it was rented to someone else. Staff didn't want to give me a bigger one that was available for a month at the same cost. so I had to ask for a refund. And no receipt of a refund staff could print.Regis D. | Expérience générale
Le client n'a pas laissé de commentaire.MARY K.
Le client n'a pas laissé de commentaire.William D.
Under a half a tank and I brought it back on a half a tank and have a picture and still was charged for two extra gallon not sure why they charged me for bringing it back would more fuel than I left with. I guess when I got in the vehicle instead of complaining about the fuel not being at a half a tank I figured I can bring it back on a half a tank like it said it was. Pretty grimyBryan C.
Le client n'a pas laissé de commentaire.Christian B.
Le client n'a pas laissé de commentaire.JESUS M.
Le client n'a pas laissé de commentaire.Amy M. | Premières impressions
Le client n'a pas laissé de commentaire.Margaret M. | Premières impressions
Le client n'a pas laissé de commentaire.Robert H.
Knowledgeable staff, equipment maintenanceKenneth L.
Smells like cats & a cat indoorMARJORIE F.
Le client n'a pas laissé de commentaire.Debbie N.
Le client n'a pas laissé de commentaire.Ronald T.
Le client n'a pas laissé de commentaire.Christopher L.
Le client n'a pas laissé de commentaire.Wayne T.
The first visit was good except our access code was not working.JAMES S. | Online Move In
Office reeks of dead animal. stinks like nonstop wet dog farts so unbearable that you can barely stand there long enough to complete a transaction. Staff kind intelligent and helpful particularly the girl with the great hair. She saved the transaction with her intelligence. She deserves a raise and hopefully will not be stuck working in a feces littered hellhole for much longer.MATT S. | Premières impressions
When I went to move in a few days after renting there was a lock on the unit so I went to the office and found out that I was rented a unit that was already rented. Although there were no units the same size as what I had rented, the issue was resolved quickly.Sharon F. | Premières impressions
Jazmine was a pleasure, very friendly and helpful.Kathy C. | Premières impressions
Le client n'a pas laissé de commentaire.Laverna O. | Premières impressions
Friendly, efficient and clean facilityIra B. | Premières impressions
Me gustaron sus precios competitivos y su atención GraciasCarlos M. | Premières impressions
used other storage facilities and was not satisfied with up-keep.John R. | Premières impressions
Very helpful and wonderful customer service I would highly recommended themchristine F. | Premières impressions
Thank You for excellent serviceWilliam H. | Premières impressions
Services supplémentaires à cet emplacement
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