Customer Reviews for U-Haul Moving & Storage at Mt Juliet

Évaluation :

5

I've been a storage client for over 15 years and rented many trucks, vans and box trucks. The staff have always been professional, accommodating and very nice to work with in all matters.

Évaluation :

5

Organized and well maintained. Customer service was very good.

Évaluation :

5

Get them more rental trucks and dollies

Évaluation :

4

Great drop off location

Évaluation :

5

Le service a été excellent.

Évaluation :

5

Website has to many issues trying to do an after hours drop off. This is the 2nd time in my last 3 visits in which I could not get my check in done in a timely manner and the last time it would not work at all and was on hold with customer service for over 30 minutes

Évaluation :

5

Everyone was helpful and friendly. Very efficient

Évaluation :

5

Friendly staff, very quick service, & good selection of equipment makes this store a great choice for the next customer. A pleasant experience for me,

Évaluation :

1

The break master cylinder leaked oil on my feet from Nashville to Pelham Alabama during a bad storm with 60 mph winds. My children were also in the vehicle during a close call accident due to my foot slipping off the oily break. I reported this to the manager an he tried to put it back on me. The truth of the matter is that he rented me faulty equipment and is trying to cover his ASS. I will continue to move forward with an Investigation into the this for tomorrow is my last day at a Robotics engineering job and I will be able to invest fully into that and packing up my house for the move. In Closing I would never rent a vehicle from this facility. You would be better off going to Penske the vehicles are well-kept at a much better level.

Évaluation :

1

Not charge them for a cleaning fee for having to cut off a lock. I checked in the trailer and the gentlemen looked it over. He missed noticing that there was a lock on the trailer. They charged me $100 to cut it off. They could have been more detailed with their intake inspection and/or given me a courtesy call to own back and remove the lock. It was also an expensive lock that I could have saved. Just bad customer service. Honest mistake on my part however that's why they have an intake inspection at this particular uhual owned location.

Évaluation :

5

I've returned rentals to this location several times over the past two years. Always helpful, efficient, courteous. I also rent two storage units here. No problems. Site is clean, secure and accessible.

Évaluation :

3

I got charged for a cleaning fee even though the trailer was empty and clean

Évaluation :

5

Very helpful. Very kind. Would recommend t I anyone.

Évaluation :

5

All went perfect. Great customer service. Very professional and helpful staff.

Évaluation :

5

Great customer service and a good value. The location manager assisted me and was very helpful and courteous. Definitely recommend this location.

Évaluation :

3

S.O.

Évaluation :

5

na

Évaluation :

4

Truck was not full when I picked it up. I drove it 25 miles and then put 7 gallons back in. So it obviously was not filled prior to my driving off the yard.

Évaluation :

5

It was excellent. The manager and the return guy told me the correct fees/mileage, but the check out guy was off a bit. It's okay, but make sure the guys are on the same page. Otherwise, smooth as silk as usual.

Évaluation :

1

Location of pick-up was changed 4 times and I was provided with a 15' truck when I requested 26'. This change of location and vehicle was made at 730am when pickup was 900am. It is unfathomable to think this is a reasonable substitution. I will not be using U-Haul again.

Évaluation :

5

Surprisingly easy to navigate. The hardest part of this whole experience was when my phone was having issues connecting to the UHAUL website to return the truck.

Évaluation :

5

Keep doing what you are doing. Got in, out and down the road. That was my plan!

Évaluation :

4

Site manager was wonderful! Very professional & helpful.

Évaluation :

5

Appreciated being able to book next day service and also be guided through last minute local Moving Company options at reasonable prices. Upon arrival and drop off I was helped by a couple of helpful guys rather than having to complete everything on my phone. Made my visits short and sweet for a good price. Only downside to my experience was the lack of 10 and 15 ft trucks, I had to rent a 20 foot when I would have preferred smaller. Other than that thanks for making my move much easier!

Évaluation :

5

I dropped off right at closing time. Todd was helpful and friendly. He is great at customer service. Definitely an asset to the business.

Évaluation :

5

Your logistics software wanted me to travel 15 miles east to get my reserved truck and then travel 45 miles northwest to pick-up my auto carrier. Fortunately, the team at my local Uhaul facility (Mt. Juliet, TN) was able to offer a smaller truck and carrier that I could pick-up locally. Everyone on the staff was very helpful and customer-focused. Corporately you need to fix your logistics software,

Évaluation :

2

Better customer service

Évaluation :

5

The staff was awesome! I came three times (to schedule pick up, pick up, and drop off) and all the different staff members I encountered were bending over backwards to make the process quick and easy and helped me carry/load boxes. This place still knows what customer service is! And, like mentioned, I encountered 7+ employees and they were all customer oriented. Super impressed!

Évaluation :

1

They have a kid in there that acts like he's hot stuff and above working for a living. Attitude is unacceptable. Does not provide a welcoming environment. Manager Adam is one of the reasons the kid acts like he does. When told I wanted the contract in black and white, he responded "well, the paper will be blue but the ink is black". Basically being a smart ***.

Évaluation :

2

The truck I was given had check engine warning light on. I was told it was a bad sensor and not to worry about it. It was very unnerving since I was about to drive 700 miles

Évaluation :

2

The truck I rented was supposed to be filled but was not. I had to fill it when I returned it so I was cheated out of approximately $10.00.

Évaluation :

5

Great service by Travis. Always nice people working there. They take very good care of the customers.

Évaluation :

1

I was charged for a dolly I never got. Also they moved my truck to a different location and didn't tell me.

Évaluation :

5

This location was great and the workers there were great however, the experience of booking the equipment on the phone and online were terrible. I first called and was told the nearest place that had the equipment I needed was at a store in Lebanon, TN so I drove the almost hour it takes to get there from where I live and was told that they didn't have the equipment so they were canceling my order. I then got online and found a closer location (this location) that had the equipment at the time I requested, 5pm so I reserved the equipment. I received a phone call after that stating that they wouldn't have that equipment until 6pm. That's not a huge difference so that is fine but the fact that the online system was incorrect after the experience trying to reserve everything on the phone made for quite a longer day than expected and was very frustrating to say the least. The employees at this location were fantastic to deal with so that made my experience easier to deal with.

Évaluation :

4

Ensure that the correct vehicle is issued! In our case, this location issued us a 26' truck that was not the same as what was on our contract!

Évaluation :

4

Great service and I LOVED this truck.

Évaluation :

5

Smooooth needs no improvement !

Évaluation :

3

The truck leaked water and our stuff got wet. Damaging some of our belongings.

Évaluation :

5

give them the same service that i experienced i'm sure they will be happy too. just like i was, thanks for your ouick service

Évaluation :

5

Nothing, we didn't have to wait, very nice return setup, in and out quickly

Évaluation :

4

There were many turns to get to the location but worth the meandering. Very friendly young man checked out the trailer to us (his name might have been TJ?) and answered my questions.

Évaluation :

5

Way too expensive!!!

Évaluation :

5

Very quick and efficient checkout, easy in and out.

Évaluation :

5

The $19,95 advertised charge is very misleading. After keeping the vehicle for four hours and driving about 60 miles. My final charge was over $100. My recommendation is that your stores are more honest about the charges. You should not be allowed to advertise renting the truck for just $19.95.

Évaluation :

3

Mileage charges are too high. Will use another company next time.

Évaluation :

3

Was told I was supposed to receive 9,37 back after I returned it and was supposed to receive an emailed receipt which I got neither and instead was charged 9 over the amount

Évaluation :

5

These folks are always great at service

Évaluation :

4

Difficulty with store personnel answering phone to confirm truck day of move out. Earlier during last month of storage, staff on site answered incorrectly on how customer would receive credit back in case of partial month use. Had to get correct answer from Uhaul national customer service after extensive time on hold.

Évaluation :

4

The cab of the truck was full of dog hair.

Évaluation :

5

Everything was easy and fast! Customer service was excellent! He was exactly the way you wish everyone would treat you!

Évaluation :

4

Just dropped truck off - quick. Never went inside.

Évaluation :

4

Was only little surprised by storage unit being outside building in old truck box. That should be disclosed online.

Évaluation :

5

It was easy Staff were professional. Thank you.

Évaluation :

4

The manager Adam a cash was very pleasant I'm very pleased ! Merci.

Évaluation :

5

Kind and very helpful,

Évaluation :

5

Do you have my check in date wrong. I did not check in until 12/6/21. Please correct this. Merci

Évaluation :

4

Do not like the check in process. It's confusing to have to check in at one door then enter into another one. It should just be the one door. Loved it other than that.

Évaluation :

5

I have got to say, this was my first U-Haul experience. Moving out of State was a scary ordeal. I have never done it and only had myself, my Sister and my Brother in law to help. From beginning to end the experience was way more than we expected. Everyone was helpful, kind and professional. If ever I should have to do it again, I will definitely go through your company. I am telling anyone who cares to listen about this amazing moving experience‼️ Thank you, every single one of you‼️ Suzin Holtz

Évaluation :

4

The only problem I had was there was a couple of weeks when I couldn't get in because I thought I'd lost my key and I couldn't find what I needed to unlock my lock. When I finally called to arrange to have it cut off, I was told that a new lock had been put on my unit and no one told me until then.

Évaluation :

5

The technician and manager helping me were knowledgeable and helpful. The manager was especially helpful in explaining the procedure as I was taking over a storage unit I shared with a friend.

Évaluation :

4

My only complaint would be lack of Ramos at entry door in the event you couldn't back a truck or trailer to the door. Other then that a great place with friendly and helpful staff.

Évaluation :

5

Great storage facility and wonderful employees.

Évaluation :

5

Staff very friendly and helpful! My experience with the move in was excellent facility very clean.

Évaluation :

5

Adam Cash is an excellent General Manager.

Évaluation :

1

First, they gave me a unit that already had someone elses belongings inside and then issued me a new storage space. THAT space was empty, but they forgot to add that to my account so they locked my box up. Had to chat with them about that issue for nearly a half hour trying to get THAT squared away. Then the truck I rented to haul my toolbox had a door that kept popping open, and if it wasnt for a friendly driver on the road, I could have spilled everything out that wasnt tied down and/or killed someone. Truck had a cracked windscreen. Not a biggie, but I had to explain it away after the fact. After that, they neglected to close my account when I returned the vehicle as the unit was now empty. Now I keep getting rent reminders and charges added to a unit that I turned in 1 month ago. So you tell me how my experience was.

Évaluation :

3

Not very clean, lots of spiders. Some staff friendly but not everyone.

Évaluation :

4

Tried 4 times to get my due date changed to the middle of the month for my budget,no one could help and management never called me back

Évaluation :

2

The overhead door/garage door was bent and off the track at the bottom. It got to the point that I could not open it all the way up, nor could I close it. I complained and a member of the staff worked on it and got it closed. I returned several days later and the door was still bent and water was dripping down on my quilting machine. I asked to see the manager, and was told he wasn't there. I left a message for him to call me….he never did. So I moved out to another storage company down the road.

Évaluation :

5

You have a great team of young men and they took good care of me and my belongings. Thank you, Jacqueline

Évaluation :

5

Having the storage unit at the same location as the van rental made our move much more efficient. We unloaded the moving van into our storage unit and didn't have to worry about taking the van to be dropped off...we were already there!

Évaluation :

5

We are moving to Nashville from out of town. We were looking for a storage unit that was secure and affordable. We are very pleased with our choice to store our things with Uhaul storage facilities! As a bonus, we got our first month free!

Évaluation :

5

Your staff is incredibly helpful and kind. Our house was impacted by tornado last year in Mt Juliet TN. This location gave us a month free up front. Our repairs.took much longer than anticipated. I'm happy to say that 15 months later I would definitely recommend this location. Although our unit wasn't air conditioned, our items were all in terrific shape. I wouldn't hesitate to recommend this location to friends and family.

Évaluation :

5

Once the access keypad was repaired a few years ago by the new management, this was an excellent storage facility to access and easy to utilize.

Évaluation :

5

I had a wonderful experience with UHaul. Thank you so much! When I was in the hospital, they worked with me. Merci.

Évaluation :

4

I was not clear on how to enter the building The code I was given did not work

Évaluation :

4

I didn't give an excellent because I want this to be a true and realistic evaluation.

Évaluation :

5

Great people and equally great service. Please use these folks and their services. You'll be glad you did!

Évaluation :

5

The best customer service 👌

Évaluation :

5

Very pleased with everyone.

Évaluation :

5

Adam Cash the manager was very helpful and curtious. He explained all the hours of availability.

Évaluation :

3

No one returns calls

Évaluation :

1

Rude and unhelpful, wouldn't answer questions, if I treated customers the way I was treated I wouldn't have any. Will avoid uhaul in the future, left a bad taste in my mouth. I went to another storage place close by and they were very helpful, had a bigger unit for less money and provided an overall excellent experience.

Évaluation :

5

After a couple stressful days of moving the employees here were so friendly and helpful. Overall, the light at the end of the tunnel and changed the day around.

Évaluation :

5

Very clean staff was very helpful

Évaluation :

4

Upon arrival, unit had not been swept out and dead roaches were present. Staff did let me borrow a broom to sweep out. During our near 2 month stay, we caught one roach, which is not bad at all, but also caught one mouse, which I'm glad the wife didn't see. I felt the facility was secure, but punching in a code every time between trips in the truck was a bit annoying. Overall, not a bad experience.

Évaluation :

5

...the on line didn't explain the circumstances for the change of our pick up location...we found out the "why" after going to our original place who explained there wasn't an available vehicle...otherwise the locations in St. Louis and here in MT. Juliet have been helpful in explaining and offering assistance...

Évaluation :

5

Always helpful and courteous.

Évaluation :

3

Your rates for storage units is excessive. The reason I left

Évaluation :

5

I have used this facility before and always find the staff to be helpful and friendly. I will highly suggest this location to friends and others looking for storage. Merci encore.

Évaluation :

2

Terrible experience. Tried to change account details several times but they kept getting it wrong. Booked a van and was sent a U-Haul PROMISE that was not delivered upon, had to go many miles out of our way to get the van that we had a booked confirmation for. Will not use this facility again.

Évaluation :

5

Eric Sparks was an amazing employee. His willingness to show me around the facility and allow me to look at the exact storage locker location was an awesome. Eric is an excellent representative/ambassador of your organization.

Évaluation :

3

While the gentleman who helped me reserve my unit was very helpful and friendly, the one who moved me out was unfortunately not. His answers were short and he didn't seem to want to be bothered. He was very unenthusiastic about his job. I've used this facility before and could have sworn there was a proration of rent if you moved out early; yesterday while I was mid-question, he cut me off saying "they don't prorate." It's frustrating because we were just billed roughly 3-5 days ago and basically had the whole month left. That part isn't his fault but his attitude and delivery of information to customers could use some attention.

Évaluation :

2

Our rental unit was not swept,out, had dead cockroaches, and mouse droppings in the well of an interior wall. I was was expecting a lot more, as far as cleanliness from "indoor climate controlled" storage facility. I told an employee there and he stated that he never goes into the storage units and gave me the managers card. Matter of fact the pile we swept out, was still there today. I know that the business can't control what is brought in and it's impossible to be pest free, but this unit should have been inspected before move in.

Évaluation :

5

Felt very safe when coming or going, always a U-Haul worker present on outside. Hallways and units kept very neat and clean.

Évaluation :

5

I appreciate their service.

Évaluation :

2

The staff needs more training

Évaluation :

4

Check out was slow and did not check the account balance until asked.

Évaluation :

3

Staff was great. Facility did not seem as clean as other storage places. Had animal trap in unit.

Évaluation :

5

They've got a great team. They're knowledgeable and helpful if you have any questions with storage, moving, or other advice in this field.

Évaluation :

5

Online rental process was easy and fast. I was surprised at the cost being a little higher than expected. When I arrived, my unit had a lock on it. Luckily the manager was there and he quickly moved me to a new unit. The checkin and main door entry process was a little complicated but nothing a little practice can't help.

Évaluation :

5

I lost my home at Meridian and my work at Lebanon FedEx and my daughters school. Living out of our car was so hard to organize. They gave us one month free and a lock and said I could have some boxes. He said... I'll never forget... Nous sommes là pour vous. Thank you forever. I'll never stop telling people.

Évaluation :

5

Everyone I came in contact with was extremely friendly. Great Staff

Évaluation :

1

Unit assigned had a lock on it. After hours and did not have an access code. Had to call customer service number and had to put things in a different unit without a lock.

Évaluation :

5

Coby, Rachel, and John are outstanding and made this stressful time bearable. I called to get assistance with the reservation because I was having difficulty on the website. Zach was no help at all.

Évaluation :

5

Rachel was awesome getting me set up! This has been a stressful time, but the UHaul folks made it just a bit easier.

Évaluation :

5

Overall a great experience!

Évaluation :

5

great staff - best of all, everything for a move of any kind is right there

Évaluation :

5

Moving's not fun. Having stated the obvious, your front desk lady made my business with U-Haul actually fun. Better keep her - give her a raise

Évaluation :

5

My move in experience was wonderful, the representative that helped me was very tentative and made sure I had everything I needed to help me with this transition!

Évaluation :

5

Nick went above and beyond in helping getting our issue resolved. Uhaul needs a lot more Nick's...lol I can say a lot more great things about Nick but I had to say Rachael and GM were great too.

Évaluation :

5

.

Évaluation :

5

Friendly greetings: Clear communication: Clean and orderly facility: Quick service. UHaul Mt. Juliet delivered an efficient and professional experience. I would definitely recommend this Uhaul..

Évaluation :

5

Wonderful customer service... Thank You🤗

Évaluation :

5

Great employees!

Évaluation :

5

John was amazing! So grateful for his help and the easy process!

Évaluation :

4

The young man that checked me out was very helpful and approachable. That means alot when you are doing something unfamiliar. Merci.

Évaluation :

4

.

Évaluation :

5

GREAT PLACE TO STORE YOUR THINGS. EVERYONE WORKING THERE WERE SO NICE AND VERY HELPFUL WILL RENT AGAIN !!!

Évaluation :

5

No comment

Évaluation :

4

Good customer service

Évaluation :

5

Quality storage. Highly recommend.

Évaluation :

4

Thanks for everything

Évaluation :

5

Everything was fine.

Évaluation :

5

You guys are the best, gonna miss this place. Wonderful staff. Great prices.

Évaluation :

5

General manager was great! He should be the president of UHAUL.

Évaluation :

5

Alex was the young man who helped us with a storage unit and truck return. I spoke with him Friday on the phone and luckily he was there on Saturday so I could work with him personally. Excellent !!!

Évaluation :

5

Outstanding service. If it's not already, U-Haul should be the "Standard" for the storage industry.

Évaluation :

4

Had no problems. Very satisfied.

Évaluation :

5

Fast, professional, helpful

Évaluation :

5

Great staff! They made it so easy to get done what I needed to get done.

Évaluation :

5

They are wonderful always willing to help you. I wouldn't go any where else.

Évaluation :

4

A positive made pymnts online but Uhaul still insist on sending paper a Negative

Évaluation :

1

Fraudulent charges for the last 2 months. refuting the charges with credit card. local Management has not returned calls.

Évaluation :

5

After 11 yrs, I finally emptied my unit yesterday I brought my broom & dustpan expecting a lot of debris to clean up. There were no spider webs, no bug carcasses or mice poop. Just a little dust.

Évaluation :

5

Easy process and very helpful and friendly customer service.

Évaluation :

5

Great service.

Évaluation :

5

Clean and curtious

Évaluation :

1

Is no good servis and no respect for the costumes.

Évaluation :

5

The staff and facility is awesome! Alex is very accommodating! I will recommend this location to anyone needing help with relocation or moving.

Évaluation :

5

Everythings was great! My Ubox arrived in perfect condition. Nothing damaged and the staff was super helpful with scheduling load out and getting it open.

Évaluation :

4

N/C

Évaluation :

1

The original staff was very unprofessional. They judged female customers appearances and were very obvious in doing so. It was very hard to get a hold of the manager. extremely frustrating!

Évaluation :

5

I have never experienced such a caring and professional services in regards of taking care of their customers, I will recommend them to everyone who needs a place for moving or storage their the BEST.

Évaluation :

5

I have always received great service from this facility. Up until I had room in my new house, I had a storage unit too.

Évaluation :

5

Needed more help at counters on sat

Évaluation :

5

Was very helpful and kind and help save me money and time ty for all the help

Évaluation :

5

Will come back!

Évaluation :

5

Every U-Haul that I've done business with provides excellent customer service. The staff at My Juliet is truly exceptional however. Your Brand is solidly grounded in excellence. Merci.

Évaluation :

5

Wonderful customer service! Nice, professional and quick.

Évaluation :

4

Facility was fine. Appreciate having the hand truck available to use. Staff stayed late to check me out.

Évaluation :

5

There was a lady that helped us (Bianca??). She went out of her way to help us find a storage unit that would fit our items and even backed the truck up for us to unload. Great Service! Thank you!

Évaluation :

5

Everyone has been so friendly The only thing I would say negative would be to have employees park away from the doors for patrons to load and unload their storage units

Évaluation :

5

It was a great experience, the staff was very helpful.