Évaluations des clients U-Haul Moving & Storage at N Glenstone

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at N Glenstone

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Glenn W. le

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Fast friendly service by everyone!

Matt D. le

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Everyone was very friendly and helpfull

Jennifer W. le

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Le client n'a pas laissé de commentaire.

Jackie M. le

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Le client n'a pas laissé de commentaire.

randy h. le

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More people to staff this facility. The staff here was very friendly and efficient! There just wasn’t enough of them.

Dan W. le

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Le client n'a pas laissé de commentaire.

Josiah R. le

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Le client n'a pas laissé de commentaire.

Joyce W. le

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Awesome

Kim W. le

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Le client n'a pas laissé de commentaire.

Kristin B. le

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If I have called in advance and paid for a 10 foot truck, and two Dollies they should be available when I arrive. They said they had no 10foot truck so they gave me a 15 foot instead. That would have been fine but I only had a couple of pieces that’s why I specifically asked for and paid for a 10 foot. Then I was told their was no dollies? I stood for 30 minutes, demanding dollies since I can’t move the items without them. Finally a “manager” who had little knowledge appeared after about 20 minutes. He spoke down to me and was condescending. He was then provided with 2 dollies for sale in the store by a third employee and was told we could use those. This took over 30 minutes to resolve and 3 or 4 employees. The manager told me, “well it’s resolved and you’ve got your dollies, so what’s the problem.” Only a woman would have been spoken to this way and he definitely would not have made such an ignorant comment to my husband. I will definitely NOT be back and would not recommend anyone to use U-Haul again. The customers behind us in line were also concerned with incorrect information they were given. These employees desperately need customer service training as well as knowledge of what their selling.

Paul H. le

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Le client n'a pas laissé de commentaire.

David R. le

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No improvement needed. This location has provided excellent service for some time now.

James C. le

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Never checked in my truck return, although they told me to leave and they would take care of it, called a day later asking where the truck was—on their lot, sent another bill for additional day after they found it on their lot.

Vinette C. le

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Le client n'a pas laissé de commentaire.

Crystal N. le

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Le client n'a pas laissé de commentaire.

Andrew D. le

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Le client n'a pas laissé de commentaire.

Donald C. le

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Le client n'a pas laissé de commentaire.

Shirley b. le

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Letting customer know that you will be charging card twice for same charge but one will be credited back. I do not understand why it is charged twice the first one should be all that needs to be done

Molly F. le

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Le client n'a pas laissé de commentaire.

BILL H. le

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I made my reservation at the South Campbell location. When I went there a vehicle was not available so I was referred to the Glenstone location. The transaction went well, but it was quite an inconvenience, and also more expensive since it added miles I would not otherwise have driven.

LeAnn B. le

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Le client n'a pas laissé de commentaire.

Larry F. le

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Le client n'a pas laissé de commentaire.

Gayle T. le

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Le client n'a pas laissé de commentaire.

darren y. le

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Le client n'a pas laissé de commentaire.

Andrew H. le

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We were dropping off a one way rental so we had never been to this location before. I misunderstood the 24 hour drop off thinking that a person would be there to assist us. However, outside of the store hours the 24 hour means you use the app to process your drop off and leave the key in the box. I couldn't get the app to work on my phone but thankfully my husband was able to get it to work and ultimately the process was successful. The drop off area was full and it was hard to find a place to park my own car I almost got stuck in the lot when more people arrived to drop off or get into the storage units which were accessed from the same lot. Thankfully they kindly backed out to allow me to exit but the lesson is to park your car in the lot across the street to avoid this situation. Overall the process with the app was efficient if you follow the instructions. It was just unexpected so it took us extra time to figure it out.

Sheila S. le

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Le client n'a pas laissé de commentaire.

Bryan S. le

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Le client n'a pas laissé de commentaire.

Patricia C. le

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The infastructure lacks organization. No place to park vehicles used to transport customers for pick-up and returning trucks. Staff seemed to be overwhelmed and out of control.

Beachie J. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Stop raising prices on mileage on weekends...just because you can. A Loyal fried would no do that.

Leah W. le

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The process was fast and painless! The gentleman who worked with us was friendly and professional

John S. le

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Don't change anything. Thanks.

jodie h. le

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The unit we used had a bad odor in the cab that was only tolerable for the short time we used it. Was equipped well and the ramp was awesome!

jim w. le

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Le client n'a pas laissé de commentaire.

glenda b. le

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Le client n'a pas laissé de commentaire.

KENNETH C. le

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All good

David R. le

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I initially tried to reserve through the website but a popup window wouldn't take my input. I then called the 800 number and that was a disaster. Looked online and saw that the location I wanted to pick up at (N Glenstone, Springfield, MO) had the truck/date I wanted but was assigned to pick up at a small locationI did not want to use and told the agent my preference. She insisted Glenstone had no tricks and assigned me to West Division. When I protested she said she just found Glenstone had trucks and would assign me there. When the email came though it said West Division so I called 800 number again and got a different agent. This one called your traffic dept to be sure a truck would be available and assured me I could pick it up at Glenstone. I never got a confirmation email about the change but when I went to the Glenstone location to buy moving supplies the clerk said the change has been made. I will trust the Glenstone crew every time but will not call the customer "service" people unless stranded by the side of the road.

Stacie S. le

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Le client n'a pas laissé de commentaire.

Sarah C. le

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Le client n'a pas laissé de commentaire.

Jaren N. le

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Le client n'a pas laissé de commentaire.

jon b. le

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Excellent, fast drop off of rental equipment. Nice facility

Jim D. le

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Le client n'a pas laissé de commentaire.

Bryan C. le

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Le client n'a pas laissé de commentaire.

Brian J. le

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More staff on weekends.

Jay O. le

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Le client n'a pas laissé de commentaire.

Jerry B. le

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Le client n'a pas laissé de commentaire.

JEREMY M. le

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Le client n'a pas laissé de commentaire.

Armida H. le

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The staff was VERY FRIENDLY AND HELPFUL! I would recommend this location over any others in Springfield.

Cynthia C. le

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Process was so quick & easy. Equipment was brand new. Turn-in via your website was so simple. Very surprised how great this experience was.

Randy C. le

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Le client n'a pas laissé de commentaire.

ROY B. le

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I have used this place several times and the folks there have always been courteous and pleasant to deal with.

Russell N. le

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Le client n'a pas laissé de commentaire.

Jeffory O. le

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Le client n'a pas laissé de commentaire.

Rebecca M. le

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Le client n'a pas laissé de commentaire.

Joe F. le

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A huge SHOUT OUT to Jansen Carr...he went above and beyond on customer service!

Les V. le

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Le client n'a pas laissé de commentaire.

Kerry C. le

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Le client n'a pas laissé de commentaire.

Kay S. le

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Great, friendly and educational. ❤️❤️

DONITA H. le

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John the GM was very helpful.

Sidney C. le

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Staff was very helpful.

THOMAS S. le

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Excellent place.

MAX R. le

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It was wonderful to deal with such friendly competent and pleasant people. Thank you.

Hailee B. le

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Le client n'a pas laissé de commentaire.

Jim O. le

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Le client n'a pas laissé de commentaire.

ALIEA M. le

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The young man that helped me get everything set up was great! Very sweet and knowledgeable. He is an asset to your company!

ALIEA M. le

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The guys that helped us were all great!

elizabeth r. le

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I was told there would be a hold on my card of $59. I noticed 3 holds, 2 for $59.96 and one for the actual amount used $30.11. That's almost $150!!!

Daryl S. le

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Le client n'a pas laissé de commentaire.

Bryan D. le

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This location is not recommended. They lie about the milage on the contracts. When you try to get them to rectify the situation, they do nothing. DO NOT USE UHAUL. They are liars and cheaters, and do NOT care about retaining loyal customers.

jennifer c. le

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There was no light in my internal unit so it made it very difficult to maneuver

Mary Beth O. le

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Just had a great experience.

Matthew M. le

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Awesome experience! The staff was quick and helpful! Compliments to the designers of U Hauls car hauler and tow dolly. I used the dolly previously and the auto transport this time. Someone is really paying attention to details making loading, unloading and towing a pleasure instead of a chore!

Tonya S. le

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We love how easy the online service works, it makes getting in and out fast and convenient. Facility is very tidy and organized and customer Serbia top notch!!!

Russel P. le

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Le client n'a pas laissé de commentaire.

brian s. le

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Le client n'a pas laissé de commentaire.

Tanya S. le

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Will be using this location for any future trailer/truck rental after my last experience with the location on S. Campbell in Springfield. The team at the Glenstone location are true professionals

kathrine h. le

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Le client n'a pas laissé de commentaire.

Jeannie B. le

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Cons: Customer service training, online system was frustrating and not functioning correctly, staff needed more people on hand to assist customers, line could be more clearly marked, staff need to recognize that hearing impaired individuals are not always obvious and to speak directly toward customers rather than away from them just in case, phone line when I called to get the rental time extended was not working well either day I called in. Pros: phone staff was friendly and helpful immediately, one of the back staff came up to assist me when I originally checked the truck out and she was extremely pleasant to work with... Summary: I would not currently send friends to this location. I would give this a second chance at this location and see if it was an outlier sort of experience .... If it is not the normal I would be Willing to reconsider my position on referring friends there but currently if I need U-Haul I will probably continue to use the one on South Campbell as we have had great experiences there. I am however more likely to rent from enterprise.

SUE R. le

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Le client n'a pas laissé de commentaire.

Jael N. le

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The manager that helped me at the was very friendly, nice, and poligetic when there was a delay.

Mary F. le

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Really nothing it was all great. Nice and friendly people, really took care of me

Sam N. le

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the man who checked me back in was very friendly, quick service

Douglas H. le

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Le client n'a pas laissé de commentaire.

robert j. le

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Have corporate folks better able to answer odd questions. The folks at this location did their due diligence with me watching and learned different answers from different people at corporate.

anthony p. le

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Great service! Very easy process to rent a truck. Dex was awesome!

burnis c. le

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Le client n'a pas laissé de commentaire.

Alena G. le

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Le client n'a pas laissé de commentaire.

Andy H. le

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Le client n'a pas laissé de commentaire.

Rob M. le

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Friendly fast service

daniel s. le

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Good service!

KEVIN C. le

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Le client n'a pas laissé de commentaire.

Connie C. le

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Le client n'a pas laissé de commentaire.

Kristy H. le

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They were professional and friendly.

Larry B. le

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Le client n'a pas laissé de commentaire.

gary a. le

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John Perkins was Amazing and very helpful! I was allowed 80 miles, and originally they said I owed for 50 miles. After researching John saw I was only over 2.

yelena n. le

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Le client n'a pas laissé de commentaire.

James M. le

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Location is challenging to enter and exit with a sizeable rental.

Beverly P. le

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Le client n'a pas laissé de commentaire.

Phillip M. le

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The trailer's right rear taillightwas broken..And the two middle taillight's didn't have any lenses on them.

Jennifer S. le

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Location was great.

Ronnie B. le

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Le client n'a pas laissé de commentaire.

Jeffery T. le

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Very pleasant experience, will be doing business with you all again in the future. Customer service was top notch and first priority.

tim j. le

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Le client n'a pas laissé de commentaire.

Peggy Sue R. le

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Le client n'a pas laissé de commentaire.

andreas f. le

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Le client n'a pas laissé de commentaire.

Glen T. le

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Le client n'a pas laissé de commentaire.

Renee T. le

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DEXTER was amazing. I had a trailer reserved for pick up on Saturday the 13th of April for 2 days and I'm not sure what happened but it was only available until Sunday the 14th at 9:45 a.m. Dexter called around to several other places seeing if they had a trailer available. He called other Uhaul places, Ryder, Penske.....and then a miracle occurred and a trailer became available at your location for the time frame I needed. Dexter went above and beyond.....

Michele S. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Trailer had very very strong smell of gas or kerosene inside of the trailer

MATT B. le

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More staff

Emily s. le

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The staff is always friendly at this location. They worked hard to find the trailer I wanted.

Ronald B. le

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My total rental went by without a hitch. The personnel were very courteous and attentive to my needs. I’ve used U-Haul 4 times in the past and never got bad service.

Joyce M. le

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I was very pleased with your service. Thank you

Paula B. le

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Staff was very friendly and helpful. A nice experience all around.

THOMAS B. le

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Le client n'a pas laissé de commentaire.

THOMAS B. le

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Le client n'a pas laissé de commentaire.

Doug D. le

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Le client n'a pas laissé de commentaire.

JOHN Z. le

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U-Haul Moving & Storage at N Glenstone has Excellent Customer Service with secure entry and exit procedures in place, many cameras and a convenient location. Highly recommend this location. John

Thea R. le

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Le client n'a pas laissé de commentaire.

Danielle C. le

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Le client n'a pas laissé de commentaire.

chuck d. le

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The gentleman that assisted me was MOST positive, upbeat and courteous. Highly impressed with this level of interaction with his customer. It actually made my day and forced me to rethink my own attitude. Thanks!!

mary G. le

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I bought the insurance and so glad I did. Seems like we often have flat tires when we pull a trailer. Everyone we dealt with was extra pleasant. Kenneth has a great attitude, but they all did.

Ryan C. le

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Le client n'a pas laissé de commentaire.

WILLIAM B. le

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As always the guys at this location are total perfection. They are so helpful and kind, I actually enjoy going in to rent a van. I am TOTALLY crushing on Tyler!

Lora M. le

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Le client n'a pas laissé de commentaire.

Darla G. le

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Everyone was very helpful and did all they could to help.

anna d. le

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Wonderful service.

Clifford T. le

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Excellent location and service. And of course the employees were extremely helpful professional and courteous.

DON G. le

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Le client n'a pas laissé de commentaire.

Julie F. le

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The guy that helped me was very sweet, I was originally set up for a different location but instead of making me drive there-late.. He helped me then & there. Huge thanks!!!

Timothy H. le

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I had a go to an auto parts store to pickup a connector for the trailer as they were out of stock. 1. How could you let such an item be out of stock? 2. Why was it up to me the customer to run the part down?

mark d. le

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Surly staff horrible customer service. Never looked me in the eye.

Charles I. le

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Your crew did a courteous and efficient job. I had a light problem on my equipment. The did a quick search and made the necessary repair (tested for and replaced a fuse):. Other companies charge for that sort of extra. Your crew did not.

Brian L. le

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Only one thing wrong. The passenger door would not open from the outside.

Dave F. le

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Safe, efficient , professional and the people were NORMAL.

Natalie A. le

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Le client n'a pas laissé de commentaire.

ANGELA W. le

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Le client n'a pas laissé de commentaire.

don W. le

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Everyone we had contact with was friendly and knowledgeable.

Joe B. le

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Le client n'a pas laissé de commentaire.

lori c. le

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Just wanted to let you know that Hannah is an incredible young lady. Very knowledgeable & helpful & just plain nice.

James G. le

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Make ramps available for 10' trucks. Overall, great experience.

Robert E. le

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Le client n'a pas laissé de commentaire.

tim t. le

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Le client n'a pas laissé de commentaire.

Steve D. le

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Le client n'a pas laissé de commentaire.

MIKE A. le

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Great help

Gerard S. le

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all the employees were extremely helpful, lot is alittle crowded at times, storage unit area clean and well lit

Jason F. le

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Fire the rude people working there and get some people that care about having a job and the well being of the company. But first the company has to care about getting customers back to rent again. I would not go back! My review of this location would be negative stars if it was possible. I regret asking for help from this company.

Ron G. le

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Le client n'a pas laissé de commentaire.

John K. le

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Le client n'a pas laissé de commentaire.

Lance R. le

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Le client n'a pas laissé de commentaire.

Julie S. le

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Le client n'a pas laissé de commentaire.

Beth K. le

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I think Kenneth helped both when I rented and returned the truck. He was very nice and very helpful.

Greg M. le

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increase staffing on Saturday morning to avoid long wait times in line

Clifton M. le

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The truck was not up to par it had issue with the ramp an side panel was hanging off

Sheryl R. le

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Le client n'a pas laissé de commentaire.

bradley j. le

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Trash under jumpseat and left front wheel showed signs of being loose interior light didn't work so had no box lights

Santos C. le

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Clean your vehicles for your customers.

Teresa D. le

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Have no complaints, everyone was very helpful and professional, thanks.

Scott S. le

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Le client n'a pas laissé de commentaire.

Jordan S. le

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Le client n'a pas laissé de commentaire.

Bill D. le

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The staff were very helpful and a pleaure to work with and professional. Excellent service.

Elie g. le

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I have used this location before the staff are very helpful as well.

brenda t. le

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Very nice and helpful staff made everything a lot easier

Sean M. le

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John the manager and staff were always very nice and helpful. Never would have expected that kind of wonderful service despite how busy they seem to always be.

Sean M. le

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Le client n'a pas laissé de commentaire.

Kelly C. le

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The truck shook a lot. Smelled of cigarettes. Was not clean in the cab. Took almost 30 min to get the truck with a reservation. Was told the day before the scheduled reservation I had to go out of my way to a different u haul location to pick up the truck I needed. What’s the point of a reservation if I can’t get the truck I reserved. Customer service wS not helpful or polite.

Marvin W. le

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Great job

darrel p. le

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The sales-rep was very cordial and professional. He took good care of me in a professional way. He realized before I left that the trailer was dirty on the inside, one could not tell before we hooked up because it was up against another trailer. Kenny, offered to clean it out for me if I had the time, he did. I appreciated that. This sales associate gives U-Haul a good impression. He is a asset to your organization and deserves kudos from his staff. My order number was 83889732. Darrel Powell pwlldrl70@yahoo.com 417-773-7159

lisa k. le

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Thank you for good service and keeping my belongings safe and secure.

Heather O. le

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Le client n'a pas laissé de commentaire.

Aaron E. le

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Staff was friendly and helpful but the manger was rude and disrespectful the whole time .

Denzel C. le

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Le client n'a pas laissé de commentaire.

Jonathan N. le

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I am from out of state and was traveling through on my way to Dallas when I had an emergency with a personal vehicle, and needed a uhaul truck right away for moving. The team at this location was PHENOMENAL, and even stayed past hours (on a Saturday) to make sure I was taken care of. I cannot express enough how easy it was to do business with you guys and I appreciate it.

Kent P. le

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Le client n'a pas laissé de commentaire.

David W. le

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Employees were very good!!!!

ZACHARY S. le

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Le client n'a pas laissé de commentaire.

Austin S. le

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Le client n'a pas laissé de commentaire.

smiley s. le

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Le client n'a pas laissé de commentaire.

Robin M. le

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Everyone I've dealt with at this location has been courteous, helpful, friendly, and professional. The facility is clean and easy to use. I recommend this location!

John T. le

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N/a

Stan m. le

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Professional, Skillful, Courteous and Very Friendly Staff, Exceptional Facilities and Vehicles, First Class Security. Will be a return customer for any and all vehicle and storage rental needs..

LANA C. le

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John, Hilary, and Kenneth was outstanding. Words can't even say how appreciative I am for all their kindness and help. They really care about the customers. Thank you so much.

paul s. le

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Excellent facility and staff.

Todd P. le

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The customer service is excellent but a climate controlled building shouldn't be colder than it is outside

alan wesley g. le

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Parking lot flood lights do not come on until 8:20pm so lot is dark for about 3 hrs every night. I did not feel safe accessing outside storage unit after office closed until lot lights came on.

chris w. le

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Thank you

Chester J. le

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Thank you for keeping my things clean and safe

frank g. le

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Everything there was excellent.

Ann V. le

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Clean well secured facility. Excellent customer service at this location.. I would rent from them again.

frank g. le

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Good service and people.

Jamie K. le

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Efficient, knowledgeable, exceptional service! Thank you!

diane r. le

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So appreciate the service and help I received ... couldn't have done it without them!!!

kevin d. le

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Kenneth and Ryan as well as the rest of the staff were great to deal with. Knowledgeable and friendly. Thanks!

Eric S. le

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Very nice and convenient facility.

Jayna W. le

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Clean facilities, well maintained and secure. Friendly staff.

Patricia H. le

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Great experience all the employees were very helpful and very friendly

Teresa C. le

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They were all very pleasant to work with and very accommodating.

Brent S. le

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Staff was very knowlegable and helpful. Storage facility was clean and comfortable.

Gary M. le

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They got us right in due to our circumstance. They even got us 2 units down stairs which helped alot since myself and my husband had to unload a whole house alone. The carts helped alot.

albert h. le

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Great staff, very helpful

David N. le

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I think more staff might be needed on Saturdays. The staff seemed to be overwhelmed BUT they were all hustling and very friendly.

Gary M. le

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Got us fixed up with 2 storages so we could unload our stuff due to our house not being ready. And we didnt have to go up stairs which was great since it was just my husband and I unloading

Marlin K. le

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Very pleased. Excellent experience!

Dennis L. le

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There was confusion about my rental agreement and the Lady who helped me was very rude and did not want to help.

Regena H. le

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Had to wait in line for long time

Janet M. le

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Thank you for all your help in getting us enough units for our stuff. Very helpful!

cayree r. le

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The fellow who helped me was outstanding. However, they were real busy and did not have enough help. Several people were waiting too long for service. Checking in trucks was taking way too long.

Sheila O. le

Évaluation :

We got charged a $30 late fee, even though we were told that the fee was going to be taken off our bill, it never did. When asked if the $30 can be credited to our card on file the manager told us no.

Darrin B. le

Évaluation :

Tyler was the UHaul representative we dealt with at this location and he was wonderful to deal with.

ac t. le

Évaluation :

Kenneth Taylor and Deanna were always very helpful. I appreciate all they did.

viswanathan s. le

Évaluation :

User friendly staff. Ryan went out of the way to help. Thank you

Rajena w. le

Évaluation :

The storage at U-haul is great the climate control is wonderful cause it was a hot day when we moved in. Plus they provided charts to help bring things in which was absolutely helpful.

Melissa P. le

Évaluation :

Entire process was nightmare. Starting from 1 hr wait to get unit to staff member who said he couldn’t answer questions bc he’s new & GM wasn’t available.. then Unit wasn’t truck accessible-cancel!

ROBERT C. le

Évaluation :

Construction made it a little difficult to park near the temporary office and wait times were a little long due to only 2 computers available.