Évaluations des clients U-Haul Moving & Storage at N Rancho Dr

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at N Rancho Dr

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jim D. le

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Le client n'a pas laissé de commentaire.

TIMOTHY T. le

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Thanks again!

Ronald M. le

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I drove 4 miles to pay for $60total Don't think I'll do that again And it was 15footer box truck Terrible rates

Jana E. le

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Carl helped us both at pick up and return. He was amazing. So helpful!!

Jeffrey D. le

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Pleasantly surprised. ??

Paul G. le

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Service outside was excellent and efficient Matthew was great and made me comfortable and at ease when checking out and checking in my truck rental thanks Matthew

patty D. le

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Le client n'a pas laissé de commentaire.

Kodi B. le

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Le client n'a pas laissé de commentaire.

Skyler F. le

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Everyone was awesome! Great staff. Especially the gentleman who helped us hook up the flatbed.

Gail S. le

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Thank you.

Larry S. le

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The system is good on busy days or weekends maybe more counter help

JIM G. le

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Great customer service

Timothy A. le

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The kid in the yard was not helpful. He had no knowledge of what he was doing. Non communicative. The counter people were exceptional and very helpful.

RODNEY J. le

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I have returned equipment to this location a few times and have been pleased each time. They are friendly fast and efficient.

MAUREEN M. le

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Le client n'a pas laissé de commentaire.

David B. le

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Common courtesy and your relation to Customers.

Jamie G. le

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Myself and my spouse fell an really hard times and even been in and out of the hospital several times unable to pay the rent - the manager went above and beyond to assist us in getting our items out!!

Richard M. le

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We had to drive an hour out of our way because the location that we reserved for a return turned us away! We would like the $50 guarantee to apply to the return also since we had to drive way out of our way. We were turned away abruptly by the location on Oso Blanca and told too bad that we would have to go elsewhere. Very frustrating !!!

Julie L. le

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I had to come to this location 15 miles out if my way after my reservation on 7441 W. Lake mead messed up my reservation by over booking. To then be told when I called to make sure I was getting all my credits of 20$ and a 50$ credit. That my truck was not checked in. The gentleman had placed it on hold instead of checking it in after he said we didn't have to go in and physically check out. I've never had such an issue with uhaul before it makes me never want to use you guys again. This entire experience was the worst I could have experienced. Myself and family have been using you guys for years. I can't say I'll ever use any of your locations again.

Mary B. le

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Le client n'a pas laissé de commentaire.

Scott B. le

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Staff sent the pods home with me without removing bolts and with a loading ramp that would not lower

david P. le

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The store manager was awesome, she went the extra step to get me taken care of. Job well done.

SOPHIA B. le

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Le client n'a pas laissé de commentaire.

Michael N. le

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Clean the truck, fix the body panel that flapped in the wind for 1300 miles. Get your inventory straight- we had to check in twice because the truck on our paperwork was not the truck they had on the lot.

Michael T. le

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Le client n'a pas laissé de commentaire.

Brian E. le

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Rent here all the time. Never had a problem.

PEDRO G. le

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Was tanks again all the staff people were bery friendly and tanks again sincerely pedro garcia

Mark M. le

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I had asked to rent a 10’ Van. The lady at the counter said there where non available. I said, “There are 6 of them sitting on the lot”. She said, “they are all reserved.” So I rented a cargo van. Because of the size I had to make two trips. When I returned the van, I noticed that the same 6 10’ van where still there and in the same spot. I don’t believe the vans were reserved.

John B. le

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Le client n'a pas laissé de commentaire.

Richard W. le

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None

Stephen A. le

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Very smooth and easy from start to finish. An excellent experience overall.

Henry H. le

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Le client n'a pas laissé de commentaire.

Jose A. le

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Le client n'a pas laissé de commentaire.

Sonya C. le

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Hello, my reservation was canceled so I had to take a smaller trick, and th er n I was overcharged.

Doreen B. le

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Le client n'a pas laissé de commentaire.

deborah b. le

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I've used this facility for almost 3 years. Always treated very well by all personnel. Great staff that you should be proud to have representing your company.

virginia C. le

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Great crew and service. They came to my rescue when 160 Craig screwed up our reservation. Thank you.

Mary m. le

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Employees went very knowledgeable and never followed up with anything.

Douglas O. le

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Was getting a storage unit. Manager was very nice, helpful, and knowledgeable. Went thru the process, and she was great with her knowledge. But nobody escorted me to my unit, and that could be better

JOSEPH S. le

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Very courteous and helpful.

veronica b. le

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The staff is over worked and their systems are never working! The facility grounds are very dirty . The access is limited due to the doors digital lock system codes hardly ever working after hours

anika m. le

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It would have been helpful if the monthly payment options and policies would have been explained. Also if someone would have shown us where our unit was and how to get in and out of it correctly.

Mark S. le

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All of my business with U-haul was handled in a courteous and efficient manner.

Keith B. le

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The size of storage met my expectations

AVRIL T. le

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With no help the lady at the counter had not help from 7 am to 11 when I return the truck and ask if she could go to the bathroom it was her first break since helping me. she is Great!!!

Darcy M. le

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Excellent courteous helpful concerned

SOLVEIG B. le

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I have used U-Haul storage and rented trucks several times and I've been very pleased with the service. I will certainly recommend you and use your company again if I have to.

terray n. le

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Very disappointed. We’ve used UHaul many times and this last time, they charged us way too much for something that wasn’t our fault and they didn’t wanna work with us

veronica b. le

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long lines, due to computers not working properly. staff seemed new. but all nice

Froilan R. le

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Took forever to rent me one month free of a locker. She took around 30-60 minutes and had a line waiting all the way to the door. Once i got the card for access to the storage i didn’t know how to use

WILLIAM B. le

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People were very friendly and efficient.

Kyle M. le

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If you're going to advertise that trucks can be rented with the app, you need to make it so that can happen. I showed up and the truck wasn't ready or even visible on the lot to enter into the app.

Howard R. le

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Team was helpful and knowledgeable.

JOYICE G. le

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I want to thank you on behalf of my late wife for showing us the way you treat customers.You helped me when I was at the most saddest time in my life.she chose you guys.and you did a wonderful job.

Angie F. le

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Great service, no issues accessing my belongings. Easy online billing made my life easy!

SHELLEY S. le

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Delivered.

leshauna g. le

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Only complaint, line always long for service, w 1 cashier, other than that ,Great place for business , Miss Anita is the best.

Maria H. le

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The entire process was seamless aside from a lengthy mobile pick up I am very happy with everything including the rental of the storage unit. The employee who helped me was very kind sweet.

Dawn F. le

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Thank you

Tammy S. le

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Everything was good until I found out I wasn't receiving a refund for the days that are paid for and not using

MARGARET F. le

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Anita again, made it an enjoyable experience!

Denise c. le

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Long wait. Over 39 minutes to rent a storage. Charged me for a lock that I didn’t need. Charged me for renters insuranceZ fraudulent practices. Post the real charges. Don’t bait and switch.

SHELLEY S. le

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Awesome staff

Robert W. le

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Tammy was great !

Jimmie K. le

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We rented a U-BOX and it was easy and convenient just like renting a storage unit but easier because you only have to move it twice once to load it and wants to unload it versus the storage unit

Kelly B. le

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No comment

Nicole B. le

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The Facility Manager was incredibly accommodating. Most of the staff was just as friendly. There was one customer service rep who really rude and nearly ruined the entire experience.

Franklin D. le

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Friendly service

Sandra G. le

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Everything was good everybody was nice and very professional

pedro c. le

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The worst ever. I will never ever again rent storage unit or ever rent a truck from you rip off people. I’m going to report you to your corporate office for the lousy service and how you treated me.

Bryce C. le

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Customer service at the desk is horrible. Always a wait and unless it’s a manager the help are clueless at all but the most simple tasks.

Cedric H. le

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N/A

LYNN F. le

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The staff worked with me every step of the way, they provided wonderful customer service . Would highly recommend them for all things that need to be moved or placed into storage. Thank You.

Amari T. le

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Never again will I rent from U-Haul

Miguel H. le

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They lady’s at the office are very good and gentil but the work they do the employees out side stole the things of the custumers and I have very bad experience Anita the manager is good another commen

sharon n. le

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CSR was great & friendly however wait for service was very long.

Bob S. le

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No problems. Appreciate the service.

Kenneth L. le

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Thank u

james P. le

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Anita was excellent!! Thanks for the good service

Nicole G. le

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Terrible experience. The staff was unknowledgeable, terribly rude, especially Marisol N. I won’t be doing business with this location again. I’d explain more but I don’t have enough characters.

Robert G. le

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They were very friendly and very helpful.

Ronette M. le

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Never had a problem!

Larry w. le

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Some of the staff seem a little slow.

Nathaniel R. le

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I want to thank the entire staff at Uhaul for their help in getting me settled in to Las Vegas. And starting my new career.

Don B. le

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easy access and friendly staff

Natalie S. le

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While most storage facilities are just a storage unit, Uhaul is more customer service and I really appreciate that.

WAYNE O. le

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Great communication, and very helpful.

Sharon B. le

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Very expensive and no credit for time not used.

Chulgyu K. le

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it was good

LANCE S. le

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Best U Haul folks I ever had any contact with. Friendly, helpful, responsive and professional in all aspects.

Erika M. le

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The manager there wasn’t very helpful and truly didn’t care or try to explain how and what she could suggest anyway I could stop from losing my stuff in storage which my mom passed away last year

ABRAHAM S. le

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good facility and conveniently located. Very helpful staff. some confusion on dates of payment occasionally. unable to find out why you don't use local time. Sometimes your facility seem to use UTC

Rebecca G. le

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The lady who checked me in messed up the key card. Even though I would check in the alarm would go off chen I opened the door. This happened every time and not once did a staff member come out.

Ralph A. le

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Your staff has helped me during a difficult and mentally draining family time. Their caring and personable people. Thank you all

Jim H. le

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The manager of this facility should be fired. She lied to me at least twice. Her staff is great but she ruins this place singlehandedly. An employees told us that she is rude to customers and staff.

carol b. le

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On my move out the GM Anita was not accommodating . She wanted me to pay for a month. Needless to say I had to call Mike and he was very nice and fixed it for me.Then she threw my phone back at me

Rebecca G. le

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Your counter help was either brand new or incompetent. Everything from my address on the contract as Las Vegas, Alaska to not knowing how to ring up the mandatory lock. She was just a mess!

DAWN H. le

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Staff is always willing to assist and provides a great customer experience.

Paul T. le

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Very good

Dennis P. le

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Thanks

Joseph H. le

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Walking in to the store, I was greeted with a warm welcome from the manager who directed me to Tammy at the service counter. A professional making my experience easy and fun with her humor. Epic! :)

cynthia j. le

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I met the manager Anita when she managed Cypress Springs Apts when I lived there. She was am amazing manager there and an awesome U-haul manager. She's has an outstanding personality and she's funny.

Raymond H. le

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None

Jeff B. le

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Anita and her crew kick butt!! Very helpful. Thanks for everything!!

Wilfredo C. le

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Thank you for everything.

Zachary D. le

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The guys checking in the truck need to be more cautious when filing their report because our the mileage they reported was different than the mileage on the odometer. But it was quickly fixed. :)

John G E. le

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Provided excellent customer service

Augustin A. le

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My experience renting this storage was okay but I don't feel that it was right when U-Haul does not prorate and give me back my money if I do not stay in the storage unit the full month ends.

Adrienne Marie B. le

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I got a one way truck to Los Angeles with an Auto Transporter. I paid an additional $20 +tax to have the car secured and tires strapped. By the time I arrived in L.A. the tire straps were off tires.

Desiree S. le

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Mger is rude. Thieves. Forced me to pay for something I didnt agree to buy then refused to return my money because item was opened and used by them without my consent. Mgr is a miserable person. Run!

KATHALEEN O. le

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What is the reasoning behind not prorating the fee? I used the unit for 14 days. Why can't I get a refund. Besides,.... You've already rented it out for the rest of the month. That's not fair!!!!

karen g. le

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Y'all was rude and disrespectful and the stuff wasn't good so I would not recommend nobody come there I would never come there again good luck you need to hire new staff

Destine A. le

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It was really nice

Hortencia B. le

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They always great You with a smile.

WAYNE O. le

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Always helpful and nice

Joshua K. le

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Front desk wasn’t sure where the our UBox was at exactly, but was easy to find. Service was friendly and efficient! Very accommodating of my need to change pick up date several times

Melissa P. le

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THanks so much and all of the staff at this location were wonderful people! Thanks so much!

Vicki W. le

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Place was clean easy to move in and out 24hr.access was wonderful staff was very nice. Would highly recommend this facility

Cameron D. le

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Easy and pain free

William M. le

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Very professional service, friendly and always goes the extra mile to help

Sean S. le

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There's one thing I would change. It's uhauls computer system. Everytime I was at the facility the computers had issues. It made for ridiculously long wait times.

John S. le

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I liked it

GIABRAM H. le

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This facility is all and always about the money. They do not care about how long you've been loyal.