The personnel on Union Ave. in Memphis tn are not professional. There is a heavy set black woman at the desk who is very rude. When I asked to rent a truck she shook her head like I was bothering her. She then went on to say they were all rented and I had to give her an exact time I would bring it back. This was at 11 am and she wanted it back by 3 pm yet I am paying for a full day. Needless to say I left and went to another location. I rented a trailer from the union location yesterday and had the same attitude. I will never be back. She needs to learn how to run an office or find another job.Jerri M.
Customer Reviews for U-Haul Moving & Storage at N Watkins
Pour nous contacter
Memphis, TN 38127
(N Of I-240)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ANTONIO C.
Le client n'a pas laissé de commentaire.MYKEL D.
Le client n'a pas laissé de commentaire.Edward S.
Put gas in your trucks...plzPATRICE F.
I received a phone call within two hours of my reservation that my truck was not available. Fortunately, another location had one, but I was charged for the additional mileage that resulted from this change of location. While the staff at the new location was most helpful, the representative whom I spoke with on the phone was rude and inconsiderate. The truck was not in good shape...the driver's side rearview mirror kept falling out of place and I had to readjust whilst driving. 20 years ago, I had sworn that I would never use UHaul again for similar reasons. Now, I renew that pledge.SCOTT E.
Le client n'a pas laissé de commentaire.Brad T.
Good customer service quick service and clean building and truckJESSICA F.
The guy at uhaul on Watkins not Crawford but another employee he gave me the wrong size truck I originally reserved the truck for yesterday but it rained and I canceled until today AR 2pm so I went in early instead of him saying I had to wait to get the one I reserved he gave me a bigger and expensive truck and I don't appreciate that type of business because I knew what I wanted to pay now im out of more money than I was able to spend. Just thought I would speak my mind on that one I've never had a problem with renting from uhaulkenny M.
Le client n'a pas laissé de commentaire.LATOYA D.
continue the GREAT CUSTOMER SERVICE.Terence T.
Mary was great at customer service. She was very friendly. The truck on the other hand reeked of cigarette smoke and the door was missing the handle to roll down the window.Heath H.
All went well. SATISIFIEDMonique B.
Le client n'a pas laissé de commentaire.Patricia J.
Le client n'a pas laissé de commentaire.sina R.
Le client n'a pas laissé de commentaire.Janice D.
Some customer service reps are a little too quick to send people back out the door when there is limited equipment available. They dont check the computer or even mention that you might want to try other locations in the city.Joe M.
This was absolutely the best Uhual experience I have ever had. The customer service was he best I've ever had since I've moved to Memphis. These ladies need a raise and promotionTorrion P.
Check and make sure the mirrors are probably working...While I was driving the driver side mirror fell offLillian W.
I reserved 2 dollies but when I arrived, there were none available. The rep did take one off the sales floor for me to rent, which was good but then went ahead and charged me for 2. Not good. I went online to "file a concern" but the website would not take my claim. Tried to call but hung up after being on hold for over 20 minutes. Also not good.MARY R.
No improvement needed. The young lady at this location was very helpful. I think her name was Jessica.Ariel H.
I rent trucks with Uhaul regularly and I've recently had a series of bad experiences. Yesterday was no different until I went to the Watkins location. At the summer age location my reservation got cancelled, then I was made another one by the traffic number and that got cancelled. I was on my third reservation and an hour and a half past the time I needed to be somewhere with my truck by the time I got to the Watkins location so I was frustrated. Adrianne at the Watkins location helped turn my day around. She was kind and helpful and apologized when the appliance dolly that I had rented wasn't available. She explained how the charges might show up on my card really thoroughly and walked me through the process. She asked about my day when. I got there and then remembered me and checked back in to see if it had improved when I returned the truck. I appreciated her and her excellent customer service.STEPHANIE R.
Have unlimited mileage as other states has.ROSE F.
Service was quick compared to a couple other local locations I have done business with. Very personable, knowledgeable and friendly staff. Je les recommanderais sans hésiter!Candice P.
Rent with unlimited mileage, as some of the other uhaul in other states.ROSE F.
Le client n'a pas laissé de commentaire.Tonietta I.
Excellent Service , Fast and Very AFFORDABLE !!!!Nichole C.
I don't know what could be done any different,it was a great experience thanks.Kayla J.
Le client n'a pas laissé de commentaire.demetrius P.
Le client n'a pas laissé de commentaire.KEOSHA R.
The entire staff is AWSOME!!!Natalie R.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Your agent name Mary was kind and very professional.Thanks.Samuel H.
Le client n'a pas laissé de commentaire.MARGARET H.
Le client n'a pas laissé de commentaire.BEVERLY B.
The staff was the greatest and especially the staff member that helped me with my return she went above and beyond help and answering all of my questions. Keep up the great work.JIMMIE L.
Low tire pressure light stayed on and the person at location said to ignore it when I came back for air.MICHAEL A.
Le client n'a pas laissé de commentaire.Angela T.
The back door hatch was broken my things could have fell out if I didn't notice in timeROBERT J.
Le client n'a pas laissé de commentaire.Kyla M.
Le client n'a pas laissé de commentaire.Candace M.
Le client n'a pas laissé de commentaire.Curtis A.
Ted and his assistant did a great job . Please invest in a new printer for the Watkins location. I know the store is in the hood but I really needed the receipt today ! Printer on the blink ! Brother WrightEDDIE W.
The manager(a african american male) was extremely rude and extremely dismissive when my problem was explained(we had misplaced the keys to the truck and was trying to see if they had back up keys) the front counter person was doing all she could to assist but the manager says not my problem and offered no help. I feel like just because you are in the Frayser community does not mean you get to treat the people any type of way. I will not be suggesting this location to any one because of the customer serviceDAMARLIN F.
Please properly train new hires to accurately log in merch once it's returned.CLAUDE S.
Le client n'a pas laissé de commentaire.KASSANDRA M.
Worst service NEVER, it's not about the experience it's about trying to get as much money out of you as possible....NATASHA S.
I love this location onlyMckenzie w. | Premières impressions
Doing a great jobCominchia W.
Le client n'a pas laissé de commentaire.RICHARD C.
Le client n'a pas laissé de commentaire.LaToya W.
Le client n'a pas laissé de commentaire.SYLVESTER C.
Continuing providing great service!!!Whitney W.
Loveeeeeeed the young lady that assisted us. She was very professional and ensured we had everything we needed. Will always return to this location if needed.Paige B. | Premières impressions
Awesome experience!Champaign F.
Le client n'a pas laissé de commentaire.Tony G.
Le client n'a pas laissé de commentaire.Tony G.
Make sure reservations keys are separated from other self service reservations so there's no mix up after taking orders.Linda M.
Nothing, just keep up the good works!! and thanks!!JOHNNIE T.
No improvements. Employee Ted was friendly, courteous and knowledgeable. Will definitely return if I need another rental!HOLLY L.
I have another storage with public storage would not recommend them to anyone ever. Would definitely recommend uhaul!Cynthia R. | Expérience générale
Le client n'a pas laissé de commentaire.Nina F.
Personnel knew their jobs technically but didn't appear friendly or customer service oriented. It was as if this side of town didn't require such. I paid for dolly during reservation but didn't receive it with truck. At end of rental I received credit for dolly but coldness from agent.ALBERT D.
No improvement needed.Marilyn M.
Nothing the service was great and the staff was was very helpfulDALE E.
Service was greatMALEENA O.
Very helpful and professionalGRETCHEN L.
Le client n'a pas laissé de commentaire.MARVIN A.
U left more gas in the truck than when I received it. This was a horrible experience. I was overcharged the daily rate. I was told it would only be 19,95 (?) and was charged 39.95. I hope to never have to use Uhaul again and definitely would not recommend it to anyone.SHANTAL J.
Le client n'a pas laissé de commentaire.Ina S.
The Watkins location was quite disappointing! I paid my storage on time and when I went to get items out, I discovered my unit has roaches. By the way, I didnt have roaches previously. I made the general manager aware of this, he so un concerned. I was disappointed totally!FELICIA H.
Le client n'a pas laissé de commentaire.William W.
Better customer service in helping a customer that never has rented a truck ever. Then when I ordered the truck it was suppose to be close to me to pick up and they called me a last min to go to a part of town that I didn't feel real safe .teresa P.
Le client n'a pas laissé de commentaire.cassandra H.
Since moving can be stressful, please remind your employees to be kind and courteous at all time.Dorothy P.
I love the friendly help from the guys at the 370 union location in Memphis they are wonderfulSharlotte J.
Le client n'a pas laissé de commentaire.DIANA S.
Le client n'a pas laissé de commentaire.Brenna A.
The gentleman that assisted me at the counter was very helpful. I had several questions about how to best make this move with U-Haul Truck such as should I do this one way or return the truck to the same location. He searched the information and made a determination. He was pleasant and said thank you for coming in to the location. I have done business with U-Haul several times and good customer service has not always been the end result. This gentleman will have me return to this location.Carol S.
My trucked stopped on me for over 4 hours and nothing has been done to make this right. I lost a lot Of money on yesterday do to y'all's trucking issues. I need a refundYUSUF M.
Le client n'a pas laissé de commentaire.Earl M.
Le client n'a pas laissé de commentaire.TONYA S.
Le client n'a pas laissé de commentaire.RICHARD R.
Walls were dingy and had water damage, the floors were about rotted out, and it has a really bed odor so now my things have a stench. The first unit we rented the guy needed my husband to cut the lock for him only to find it full of trash and broken glass so had to take a different unit. This place is in dire need of updating and repairs!!Falen N. | Expérience générale
Charged my card when they were suppose to authorizedDebbie W.
A very courteous, informative, and expedient experience.Cloice C.
I have no complaints. P/U and return all went well along with great customer service.Danielle J.
Le client n'a pas laissé de commentaire.Polly G.
The only problem was that the first unit had a headlight out. The employee quickly substituted the unit with a better one. That was good. No complaints there. The only real complaint was that I had specified the nearest location to me in Lakeland and instead had to drive all the way to northwest Memphis, a difference of 20 miles. Seems to me that you would make sure the location agreed upon would have that unit present. This isn't a complaint about the sites but about the system.ROBERT H.
There were some unsavory people walking through the parking lot after hours I was actually nervous About leaving the truckQuantana M.
This is a very run down location. The unit we rented was locked and the customer service rep only had a hammer and screwdriver to remove the lock so we used our own power tool to cut it for him. When opening the unit someone had left trash and broken glass all inside of it so I requested a different unit. The next unit was ok but the floors are rotting out and the walls show water damage. I'm pretty sure there are roaches too. We are using the unit to store bicycles and a few large containers we travel with but definitely cant wait to get our things out of there!! The price is extremely too high for what you get as well!! Would never rent here again and would not recommend to anyone.Falen N. | Expérience générale
Le client n'a pas laissé de commentaire.Derrick J.
Le client n'a pas laissé de commentaire.Leon L.
Enjoyed my rental and the customer service,,,,wil be backSandra D.
For some reason even though we had selected all we needed and uploaded the car edit card information the clerk was unable to locate it and when she added in charges it was 200 $approx more than what our est was this did not please me at all. Will probably not use U-Haul in the future because of thisAlexandria G.
Please do check the height of the receiver in relation to the street level. It is an important safety check as my hitch ball assembly touched the street a couple of times and I had to reverse the installation.AMIT R.
Le client n'a pas laissé de commentaire.Ronald M.
service was excellent. keep treating employers well and they will continue to provide us with great customer service,Nathan G.
Le client n'a pas laissé de commentaire.LANDYN S.
Le client n'a pas laissé de commentaire.TERESA S. | Expérience générale
Le client n'a pas laissé de commentaire.Gustavo S. | Expérience générale
Le client n'a pas laissé de commentaire.ERICKA G. | Expérience générale
I had a great experience from customer service to getting a truck.the watkins location i was very please also with they serves!! I will recogmen familly and friends!!artrisha a. | Premières impressions
They were great!fatrice b. | Expérience générale
I rented a storage unit at 6:48pm with 24 hour access. When we returned with a loaded truck at 7:30pm we couldn't access the unit because the card was not programmed correctly leavingRegina C. | Expérience générale
I rented the unit at 6:48pm and paid for 24 hour access only to discover at 7:39pm I did not have access. This made it impossible to unload the truck I was scheduled to return the same evening.Regina C. | Premières impressions
I LOVE THAT THE STAFF WAS FRIENDLY AN PROFESSIONAL AN HANDED MY NEEDS WHEN I NEEDED THEM. THANKS GUYS FOR ALL YOUR HELP IN MAKING MY MOVING EXPERIENCE A GREAT ONE!!! I WILL ALWAYS USE UHAUL!!!TRACY W. | Premières impressions
I asked specifically if the unit had 24 hour access and was informed I did but when i was moving I stopped to get my belongings and couldnt had to make a trip back from Arizona which is 1400 mikes!!!!Dustin W. | Expérience générale
EVEN THOUGH THE FACILITY WAS CLEAN AND WELL MAINTAINED, I HAD A PROBLEM WITH DUST. I NEVER THOUGHT I WOULD HAVE TO DEAL WITH SO MUCH DUST! I THINK YOU ALL SHOULD LET PEOPLE KNOW TO COVER THEIR STUFFdennis o. | Expérience générale
The staff and manager was very polite, friendly and helpful.lisa a. | Premières impressions
OutstandingStanford H. | Expérience générale
The process was very quick and simpleBRENT C. | Réservation
I would like to thank you for service and working with me as I was my health was not the best. Mostly a special thanks to Mrs. Carol George.Mike M. | Expérience générale
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