Évaluations des clients U-Haul Moving & Storage at Northwest Highway

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Northwest Highway

Cote générale :

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Eleatrice E.
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Le client n'a pas laissé de commentaire.

Kallie K.
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I'm extremely unsatisfied. I was told by multiple different representative different things. I talked to about 6/8 representatives that still never solved my problem. I filed a calim and you guys didn't even give me 10% off. It's all a joke and I'll be writing a review for the world to see because you guys do NOT make moving easier. You cost me more money to spend and be wasted when it wasn't necessary.

Kailan A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ELENA O. | Expérience générale |
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Le client n'a pas laissé de commentaire.

tiffany J.
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When returning the containers the man I chew lied out with was rude and had a bad attitude. Most employees at this location seem lazy and customers are bothering them.

KIMBERLY C.
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FIRST RENTAL I PICKED UP THERE WAS NO DOLLY IN IT WHEN I GOT TO MY LOCATION TO MOVE THE FURNITURE SECOND RENTAL I GOT IT WAS SNOWING ICING OUT IT'S SUPPOSED TO HAVE A QUARTER TANK OF GAS IN IT IT WAS BELOW EMPTY SHOULD HAVE BEEN CUT A BREAK ON BOTH OF THOSE TIMES BUT I WAS NOT UNACCEPTABLE

JOSEPH V.
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We picked up and returned this truck the same within 5 hours of the rental. When we returned the staff told us everything was good and that they would take care of the rest. Later on when we let looked at our bill we were charged for three days. We have yet to receive a refund from the location. These guys are running a scam on uhauls name. If they are a franchise they should be removed. We have three witnesses that dropped the truck the same day. Cameras are present all over the buildings. A simple investigation is at hand for a customer since they did not give us a receipt.

MARIO P.
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Truck was running rough, it lacked power and was struggling to move on the freeway, this is the first truck i rent from u-hual which is this bad.

dave C.
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Le client n'a pas laissé de commentaire.

JAIME H.
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I clearly chose a pick up truck and when I got there they told me I picked a boxed van this is the second time this has happened very poor way of doing business it's deceiving and down right wrong I need corporates number if it can be sent to me

PHILIP L.
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Le client n'a pas laissé de commentaire.

MICHAEL PHILIP A.
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Le client n'a pas laissé de commentaire.

Cory G.
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Le client n'a pas laissé de commentaire.

ROBERT G.
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Le client n'a pas laissé de commentaire.

JASON C.
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Awesome service

CHRISTOPHER D.
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Le client n'a pas laissé de commentaire.

JESSICA B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Zofya L.
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I never received the dolly for loading. The truck had the last persons lock and hat and coffee stains on the dash. When I went to click the check equipment link it had expired. I called about the check engine light been on and she said that was fine but in the middle of my road trip the check engine light came back on and kept giving me oil warnings which stressed me out and I had to pull over for an hour and wait for you guys to tell me it was OK to continue driving this truck.

BRYAN L.
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Le client n'a pas laissé de commentaire.

andron P.
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Le client n'a pas laissé de commentaire.

GARY R.
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Windshield was dirty. mud on fenders behind front tires. Vehicle was NOT full of fuel as indicated on contract.

Martin V.
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Le client n'a pas laissé de commentaire.

HENRY S.
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Great service.

Alejandro H.
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No go there again I got charge $90 because the blankets was followed it back up 🤦🏻‍♂️🤷🏼‍♂️

joe C.
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good place and equipment.

THOMAS F.
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Le client n'a pas laissé de commentaire.

JAMES PRESTON P.
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Le client n'a pas laissé de commentaire.

MATTHEW P.
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12 foot trailers are actually 11.5 ft. Not cool.

RYAN R.
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Le client n'a pas laissé de commentaire.

MATTHEW P.
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Le client n'a pas laissé de commentaire.

RONALD C.
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Le client n'a pas laissé de commentaire.

PETER B.
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Le client n'a pas laissé de commentaire.

BRENT T.
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The staff is very rude. The front desk guy, as well as one of the outside attendants.

Marissa F.
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Easy to book online. 🙌🏻 Everyone who we spoke with over the phone was great and helpful.

JONATHAN F.
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Friendly and knowledgeable.

THERESA C.
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We had to turn right back around exchange truck it was falling apart and dirty

Gregory L.
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The staff that received it was rude this gentleman was 6 foot five tall six in his late 60s he spoke down to me he didn't welcome as a customer and when I return the vehicle the same gentleman refuse to look at my paperwork refused to talk to me I left a vehicle at the return went inside and no one inside was available to talk to me I left and I will not go back to the Dallas facility on Harry Hines Boulevard I will not rent from U-Haul there again sincerely Greg Lyons

AARON W.
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Le client n'a pas laissé de commentaire.

Rick G.
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Just pull in and they do the rest. Don't even have to get out of your car.

FRANCISCO G.
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Le client n'a pas laissé de commentaire.

Aakib L.
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Le client n'a pas laissé de commentaire.

mANDY M.
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The after-hours 1-800 call center staff were also great.....representative was very helpful and efficient and it was greatly appreciated!

KELSEY K.
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Not enough space to drop off at night. Strange people wandering around parking lot late at night made safety a concern. Convenient location is the only reason I come over here but the area sucks.

crystal H.
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Lady that was at the front desk came out to check is in since the return line was over full. She was super nice!!!

Raul G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

bertha g. | Expérience générale |
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Le client n'a pas laissé de commentaire.

MICHAEL W.
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Very good customer service

BOBBY W.
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Return after hours a nightmare. Spent over an hour to your 1800 trying to return for what they told me when I rented, was not tru. Was not only me, 2 other ppl returning trailers had the same issue

JEFFREY R.
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Le client n'a pas laissé de commentaire.

Luis F.
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Le client n'a pas laissé de commentaire.

MINDY F.
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Customer service was awesome! No complaints :)

ALICIA J.
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I found that the person I made reservations with on the phone to be only half paying attention to our conversation while laughing at things going on his end it made me concerned that our reservation wouldn't be correct, however it was. At pick up the staff at the front desk and helping hitch the trailer were top notch and very courteous

ricki m. | Expérience générale |
Évaluation :

No lighting & 24 hour access taken away in the middle of my contract. Not to mention I received a bill that I still have to dispute for days that my belongings had already been removed from the unit!...

SCOTT B.
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I reserved and rented a pick up and Dolley to move some furniture Sunday morning. They could not find the keys to the pick up. After 15 minutes I pleaded put me in a van or truck. I got a van and although I was charged for the Dolley no one ever bothered to put one in the van.

SATISHBHAI P.
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Le client n'a pas laissé de commentaire.

BRENT P.
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Gas was below one-forth full, very low. ( at pick up.)

Phillips L.
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Be more clear about your policy of charging if you don't do online check in when you return the equipment. I was told they would check in my truck since I did not have a cellphone but they would charge me a "convenience fee." That's BS and you know it. I will be posting about it on social media.

Eric T.
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Le client n'a pas laissé de commentaire.

robert G.
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Le client n'a pas laissé de commentaire.

SANDRA B.
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the customer service horrible they charged for me insurance i decline at the time of picking up the truck . Maybe it was just that specific location in Dallas on Northwest Highway at Harryhines i will never use u haul services again at all . Horrible Horrible Horrible

Eduardo B.
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Le client n'a pas laissé de commentaire.

Colby M.
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Gas was literally on empty and I ran out of gas going back to my house (5 miles away). I had to get an Uber and

HUGO A O.
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All good

Kevin M.
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The people working there were very nice and helpful. George is the one that helped me and was great.

DOMINIC P.
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Le client n'a pas laissé de commentaire.

Ian B.
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Rescheduled my pick up two days prior to a different location. No problem. Arrive at that location day of and my “guaranteed” trailer is not there. Lady at front desk simply says “oh yeah a customer was supposed to drop the trailer off at 9 and you pick it up right after him.” Then just stares at me until I prompt her to find me a new trailer. “Guaranteed” does not mean you are relying on someone dropping a trailer off the same day same time as I am picking it up. I then have to drive across town to a new location to get the correct trailer. Wait in line for 20 minutes. I do not leave Uhaul with the trailer until 10:00am; 1 hour after my original pick up time. Meanwhile I am having paid movers sitting around burning clock because Uhaul didn't have its crap together. Oh and they charged me for a dolly that was not provided either. Thanks guys.

TRACY A.
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We had a mix up with the drop off location on a one way rental and the counter agar t told us she would fix it, but never did. We had to drive an hour each way to drop off the truck. If you tell someone you are going to do something, then do it.

bart K.
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great assistance and staff is stellar

HECTOR A.
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Le client n'a pas laissé de commentaire.

Amanda Y.
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Customer service was outstanding!!! Very helpful and explained everything. The man hooking up my trailer even settled my nerves about hauling a trailer with my Equinox. This was my first haul with it.

John J.
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Le client n'a pas laissé de commentaire.

Devin S.
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Le client n'a pas laissé de commentaire.

Demetrius D.
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Le client n'a pas laissé de commentaire.

DIANNA W.
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Terminate the manager Cedrick he has overcharged me by $60 on my truck reservation attempting to makeup for the fact locks were accidentally let job uboxes which were vacated and returned on the 19th. He now expects me to pay for 2 extra days after my balance was paid and contract terminated. He is a money grubbing leach and could care less about customers this location has mad over 4k off me on 2 uboxes for 8 months and refused access to my property the whole time while I paid my bill on time. Pathetic excuse for a business. Im disputing the charges on my card.

Marvin P.
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Good service

Demetrius D.
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Professional courteous staff!!

Brandon S.
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Le client n'a pas laissé de commentaire.

QUINTIN C.
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Le client n'a pas laissé de commentaire.

Tandy W.
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I have had good service at this location for over 20 years. Great personnel in each department I have dealt with.

ROBERT G.
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Le client n'a pas laissé de commentaire.

Leslie F.
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Le client n'a pas laissé de commentaire.

Phillip D.
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Nothing, Jesse did a great job of letting me know everything I had to do. It was my first time ever using U-Haul and Jesse did a great job of explaining everything I needed to know. I will definitely use that location again because of him.

Whitney L.
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The website states the box should be able to hold an efficiency apt. worth of household items, but it did not. I had no living room, kitchen, dining room, or patio furniture, and it still could not hold all of my items. I am moving across states, and now I have items I have to give away because they could not fit inside of the box. I recommend getting 2 boxes if you have a studio apartment. I will say the people who packed my things inside of the box were great and they fit as much as they could inside. They left no empty spaces. I am pleased with the movers, but am disappointed in the website's description. Now I have to repurchase items.

BRIAN O.
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Le client n'a pas laissé de commentaire.

PATRICK A.
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The guy was really helpful

Theresa W.
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U-Haul pick up & delivery experiences were both handled by very professional, courteous, friendly personnel. They were very prompt with scheduled times for delivery & pick up at both locations. They handled their equipment with expertise & were very efficient with the loading & unloading. U-Haul personnel provided awesome customer service from my initial call through my entire moving project!

KIMBERLY L.
Évaluation :

The truck was FILTHY! Absolutely COVERED in long white yellow dog hair. Dog saliva covering the insides of ALL windows. Filthy cup holders with dog hair and dirt. With Covid you would think they would at least attempt to clean the cabin of the truck. I literally cleaned it for 30 minutes and still felt filthy. The drivers door doesn't shut properly so you have to SLAM it like 10x to get it to secure. They said it was a full gas tank and it was closer to 3/4 yet I filled it beyond full when returning. They didn't even suggest a lock and since I have never moved myself I didn't know I needed one. At midnight I had to walk to a CVS to buy one. I didn't know what the tow/haul button was so I called while driving. After 25 min of the woman who answered the call “researched” the answer, she still didn't know. Meanwhile, I drove half of my distance with it on until I asked a gas station person. Basically I wasted so much gas using it since I was not towing a vehicle. It would be nice if employees knew some information. It was a FILTHY, unpleasant, unhealthy, unhelpful overall terrible experience. I'll never rent from uhaul again.

JONATHAN M.
Évaluation :

Very professional

James H. | Premières impressions |
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The lady at the front desk was not helpful she wasted my time and also she made me waste $27.40 that was very bad .l will appreciate if management will address it thanks

KaShae R.
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Uhaul workers are great. It's the company that is the issue. I didn't received a receipt so idk how much money I will be getting back. No one seems to be able to tell me

Jay C.
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The truck was clean, but suspension was in poor condition and rattled like crazy. The oil light came on about 30 minutes after we left store. We checked the oil level and it was fine. This truck has seen better days and should not have been rented at full price. Upon our return, the attendants were nonchalant at best. Not sure I would go to this location again.

GARY E.
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Le client n'a pas laissé de commentaire.

nicole E.
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Le client n'a pas laissé de commentaire.

JOSHUA D.
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Uhaul overcharges and commits deceptive practices. Apparently math is difficult for Uhaul. I drove the van 31 miles stopped to refill the used gas (31 miles @ 10mpg is 3 gal). returned the van and was subsequently charged $29.25 for 9 gal of gas. Equivalent to 3mpg (less the 3 gal I replaced or basically 2mpg). A quick internet search regarding fuel consumption on the used box van determines this type of vehicle averages 10 -12 mpg. This is usury, fraud and breach of contact.

Tiffany J. | Premières impressions |
Évaluation :

The staff was welcoming and friendly. They really took their time and explained all they had to offer. I would definitely recommend.

John A.
Évaluation :

This was the worse moving experience we have ever had. Pods were very small and had to get 2 extra pods to handle our items. Pods were 3 hours late arriving due to UHaul's gate on property being broke. This move was from TX to SC and we had to hire movers to work after hours to help pack pods. Mover's that Uhaul recommended were understaffed on both ends and required us to assist causing back issues for us. Pod delivery was reschedule 4 times by UHaul, causing us to make additional temporary housing plans. Furniture was delivered ruined or broken. Boxes crushed and half open. Our white sectional had grease and asphalt marks all over it. Two Temperpedic beds are still missing legs and cables to power and sync up. Had to get couch professionally cleaned and furniture repair man to fix bent metal legs plus chest of drawers rebuilt due to being dropped. Still missing boxes and some items were broken during move. All boxes were labeled for either storage or house location, however, all boxes were mixed up between pods. UHaul called us several times asking if we dropped off all pods then finally found them in their system and pushed our delivery time back 30 days! Now they are sending us bills from all over the country to pay for a storage unit we don't have and never signed up for. AVOID UHAUL! They are the worse. Go with PODS or move company that has reputable employees, not contract ppl that do not know how to professionally move your valuables. Customer Service is horrible and there is no consistency to get a reliable answer. The wait time on the phone to speak with a CSA is over an hour! Is that really what you want to pay for? NEVER AGAIN UHaul!

Andrew B.
Évaluation :

Had to wait 10 mins for someone to show up and then staff was short and unfriendly

AUDREY P.
Évaluation :

Original pick up was in Grapevine. They did not have the trailer nor could they get in touch with the person they rented it to. Sent me to the Harry Hines location. The guys at the Grapevine location told me I would receive a $50.00 credit for the inconvenience when they called the Harry Hines location. That did not happen. The guy at the counter was on his phone and was not very helpful and said the $50.00 would be credited which is not what the guys in Grapevine told me. The Harry Hines location was unorganized and after check out I stood outside the door as instructed but nobody helped me. I had to go find someone to tell me where the trailer was. They also did not have furniture dollys so I had to go to a 3rd UHAUL store in Carrollton which they did not have dollys either. So what should have been an easy pick up close to my home turned into me driving all over to get the things I needed. What is the point in a reservation if it will not be available?

paul M.
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Le client n'a pas laissé de commentaire.

Varun C.
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Le client n'a pas laissé de commentaire.

HUGO A O.
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Le client n'a pas laissé de commentaire.

Derk P.
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Le client n'a pas laissé de commentaire.

Jesse B.
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Le client n'a pas laissé de commentaire.

JONATHAN R.
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I was overcharged and have called 3 times to ask for a resolution only to be placed on hold until I gave up! Unacceptable

Maher N.
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Service was a bit slow and disorganized

MELINDA MARSHALL H.
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Le client n'a pas laissé de commentaire.

CAMERON BRIEON F.
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Le client n'a pas laissé de commentaire.

Luis A.
Évaluation :

The evening crew when I picked up the car dolly were horrible. They installed a dolly where a light didn't work. He installed it and left so I had to put the car up and attach it all myself. That's when I noticed the light not working. Took me 10 minutes to even find someone to help me get a new dolly. And even after I let them know, it took them 30 minutes to exchange it even though there were 8 just sitting there. The guy was riding around in a bike and talking with other employees while I waited to get the dolly installed. I had a 14hr drive ahead of me and this is not how I expected it to start. Extremely unprofessional. I will say that the morning crew was great at this location. I was in and out in 10 minutes picking up the truck.

CHARME G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Naomi S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Larry M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

kelsey r. | Expérience générale |
Évaluation :

There was always a long line to speak to an associate

sabrina s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tyriana B. | Premières impressions |
Évaluation :

I received a damaged unit which was not expected. The prices are too high for the look of the storage unit

Mark W. | Premières impressions |
Évaluation :

Wow, great job by the team, thanks.

Yolanda J. | Premières impressions |
Évaluation :

I think they need to hire more staff. When I arrived I went in asked the older white male for assistance with the auto transport to take my car off (that’s what I was told to do from Chantilly location), he advised to get in my car and someone will be over to guide me down. Here is where I had the issue I advised him that I couldn’t get in because the things were blocking the doors, he said they come off just pop them off or something to that sort. I said i don’t know how and I was not there when U-Haul put it together. He then rolled his eyes and shook his head as if I worked for U-Haul and I knew what he was talking about. At that point Jesse just came and told me I can help you ma’am (thank goodness). He then guides me off I advised him I’m waiting on movers where can I move truck he told me at the storage unit. Well they have not giving me one yet so no access. He then told me to pull over to the right. I waited in the truck until he can move the auto transport for maybe 5 to 10 minutes because I could not back up with it there. I got out and asked when he was moving it he told me it would be a while and just leave my truck there. I go inside speak with Barbara (very nice) she calls the young lady to show me the units. The one I selected had a big helium tank in there. She advised by the time I get back it would be moved. Well i came back the tank was right outside my unit actually in the way. However my movers moved everything in. We closed the door had a little struggle but we got it closed. Went to open it back up and it would only lift half way. Just realizing after unloading that the unit door was broken. I went and spoke with Barbara Advised her it was broken and when shut the top right side is kinda open. She then said she would get one of the men to look at it. I had to go because It was almost 3 o’clock at that moment I had been there since 12p with all the waiting and going back and forth. She then advises me to come in tomorrow and my stuff would be fine because they have cameras everywhere. This was a very stressful experience. We had just driven 20 plus hours came in expecting everything to go seamlessly and it did not.

leslie f. | Expérience générale |
Évaluation :

I went in to pay my storage a couple days late due to forgetting I even had it and they charged me a late fee. I feel like the late fees should be voided if the storage is paid.

John r. | Expérience générale |
Évaluation :

Several years of safe storage and service!

Lois C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Quinton F. | Expérience générale |
Évaluation :

The staff was always helpful even when my card wouldn't work most of the time. Only reason I left was moving out of the city.

Itza J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sona H. | Premières impressions |
Évaluation :

Despite several phone calls to the actual facility to double check , all my calls were siphoned off to main Your customer service dept phone line - they know nothing about the individual facilites , booked the wrong size storage unit and AND told me That as long as I arrived before closing ( moving from four hours away ) that my movers could unload my 26 ft truck That night. What a mess!! When I arrived well before closing , was to we were Not able to unload , didnt have a correct size unit booked there, finally got a couple of units secured for unloading in the morning , after the booking mixup - but when we arrived ! They had no air conditioning!! In texas!! Though that had always been my request - Air conditioned unit - One unit had holes in the wall - Apparently all they had available to fix the problems I will never, ever ever use your facilities again - It was a complete nightmare experience and my stuff is now storage in the heat and cold - Your customer service people do not! Know what they are doing and this centralized phone system is truly a nightmare !

Christopher H. | Expérience générale |
Évaluation :

My entire experience with uhaul has been the most frustrating experience with any company I’ve ever had. They make promises they don’t keep. They tell you that someone will call you back they don’t.

Demetris N. | Premières impressions |
Évaluation :

Upon mi arrival only 1 person was assisting customers so the wait was horrible and on top of that I was over charged

Kimberly H. | Expérience générale |
Évaluation :

I got the storage n was couldn't access my storage. I was not told that u can't access 24 hrs storage unless it a outside unit. Only allowed wk hrs time. Ask to us a dolly told me 60 dep for 5 min lol

Tywanda M. | Premières impressions |
Évaluation :

I would like to thank David the manager Amber and Corey they gave came out their way to provide the excellent service. The call centers do not provide the same at all. Thank you for perfect services.

MICHELLE W. | Expérience générale |
Évaluation :

My experience yesterday, with two of the U-Haul employees working behind the front counter, was horrific to say the least. I have shared my experience with Upper-Management.

Juan H. | Expérience générale |
Évaluation :

Thank you uhaul and staff for the help I recieved from you guys You guys helped me through my displacement because of the tornado Me and my family thank you

Kevin M. | Premières impressions |
Évaluation :

Center staff were amazing. Fast, friendly and with a smile like Uhaul is known for. Keep it up!

Shanna W. | Expérience générale |
Évaluation :

The worst glad I have no dealings anymore

Talarisha B. | Premières impressions |
Évaluation :

Wait times over the phone and in-store are too long and tedious. Gate systems not working, so I was unable to get in or out of the gate without the busy staff's assistance. I did not have a good visit

David T. | Expérience générale |
Évaluation :

I never had any problems with this location. Everyone was always helpful.

Terry M. | Expérience générale |
Évaluation :

The censored lightening in the hallways were not set for a long enough amount of time. I would have to go out in the dark to get it to come on. Very dangerous. Other than that it is a good storage. TM

Lee W. | Premières impressions |
Évaluation :

The agent helping me didn’t know what she was doing. First have me a unit that wasn’t available. Then gave me a unit that she said was inside but was actually outside.

Alfredo T. | Expérience générale |
Évaluation :

Staff always very friendly!

Charles R. | Premières impressions |
Évaluation :

The lady that was working the counter when we arrived was very rude and unprofessional. The very first thing she stated was we are going to close soon.

Matthew C. | Expérience générale |
Évaluation :

Great experience. I will definitely use again and recommend to all who are in need of similar services. This experience was a lot smoother and better than I ever thought it could be.

Paola A. | Expérience générale |
Évaluation :

People, calls, delivery, all outstanding

chris t. | Expérience générale |
Évaluation :

Upstairs storage unit doors were a bit small, but overall great facilities and clean unit.

Lisa A. | Expérience générale |
Évaluation :

I wasn't at your facility, you delivered my Ubox and the 2 ladies that delivered and picked it up were wonderful!

Sarah A. | Expérience générale |
Évaluation :

I have had the worst experience with uhaul. In regards to my stuff and shipping.

tonya g. | Expérience générale |
Évaluation :

Wrongfully paid an extra month due to Uhaul's error. I called and someone was supposed to return my call, but didn't. The only reason I'm giving 2 stars is b/c of Nancy at the warehouse; very helpful.

Patty O. | Expérience générale |
Évaluation :

Easy access, I felt comfortable being at storage by myself.

CHRISTOPHER O. | Premières impressions |
Évaluation :

The only Issue I had was the upstairs storage really needs an elevator or a ramp. Trying to drag a 3 bedroom house upstairs is a heart attack looking to happen! Otherwise, Service was great!

Lashonda T. | Premières impressions |
Évaluation :

The storage room has enough space for a one bedroom apartment. I have the 10 by 10.

GARRISON P. | Expérience générale |
Évaluation :

(“Owner” on the name tag) was the most unhelpful and unfriendly person I have ever interacted with. Would not recommend this location to anyone. Take your business somewhere else.

Donald B. | Premières impressions |
Évaluation :

Very friendly and helpful

WILLIAM N. | Expérience générale |
Évaluation :

na

Etienne C. | Expérience générale |
Évaluation :

very good service

Julie W. | Premières impressions |
Évaluation :

Terrific team of people

David B. | Expérience générale |
Évaluation :

You guys need more characters so I can tell you how good you are.

LUCILA O. | Expérience générale |
Évaluation :

Thanks for your service and would greatly come back if needed.

marilyn s. | Expérience générale |
Évaluation :

I would like to come back anytime,

ramamoorthy s. | Expérience générale |
Évaluation :

The staff at this location, Caleb and Nancy were very approachable and friendly. Caleb kept in touch with us to inform about arriving uboxes. He also helped us with last minute helpers!5 star service!

Cecil M. | Expérience générale |
Évaluation :

Thanks guys! For everything.

AKILI J. | Expérience générale |
Évaluation :

Had challenges the 1st year with pmts

MARIANNE C. | Expérience générale |
Évaluation :

The staff was very helpful and accommodating.

Sherina R. | Expérience générale |
Évaluation :

The storage closes too early

Cidney A. | Expérience générale |
Évaluation :

This year service was terrible. Justin Davis didn't reply to ANY emails & I still have questions. We were charged tax and for extra days - not our fault - your truck was broken. Very disappointed.

Caleb F. | Expérience générale |
Évaluation :

Will never be using uhaul again. Worst service ever

Fred Z. | Expérience générale |
Évaluation :

The gentleman helped me was very friendly, professional, and helpful

Jorge C. | Expérience générale |
Évaluation :

Carmen was very friendly and helpful. She arrived on time to deliver the containers. 100% recommended.

Joe G. | Expérience générale |
Évaluation :

We rented 3 Uboxes and the location we wanted them set was tricky. The fork lift operator put them exactly where we wanted them with no complaints. It was a friendly can do experience.

Mark AND Graci W. | Expérience générale |
Évaluation :

The delivery “ladies” were amazing in both the drop off and pick up locations. I highly recommend using this means of transport for moving.

Milad V. | Expérience générale |
Évaluation :

The only issue was that I was not well informed when I would access to my u-boxes after the shipping so that I could schedule the day to unload them.

Juan P. | Expérience générale |
Évaluation :

I emptied my storage 2 weeks ago they never call to check n see if it was I who empty it or if I still was to use it. Other uhaul location do.

JOHN B. | Expérience générale |
Évaluation :

Parking lot was often so crowded with rental trucks that it was difficult to get to storage area.

Bill C. | Expérience générale |
Évaluation :

Justin helped me out when U-Haul as a company let me down. He is an asset to this company. Ben at the storage facility on Mockingbird as well. Both were very helpful with getting me situated.

Yvette P. | Réservation |
Évaluation :

I was not offered what I was promised. I am 61 years old and I don't want to have to carry things up one flight of steps and then have to come back down and get more. I was promised to drive up. Rude!

shalini b. | Expérience générale |
Évaluation :

Very satisfying experience. Everything was handled brilliantly!

CHIRAG M. | Expérience générale |
Évaluation :

It was average experience considering our u boxes were not ready on time to unload despite visiting the facility one day in advance to make sure.

jessie c. | Expérience générale |
Évaluation :

My Ubox arrived 3 days late, and I was told it was available to pick up...I drove an hour to pick it up, and they said it wouldn’t be available for 2 more days. That was frustrating.

Joy C. | Expérience générale |
Évaluation :

I rented 5 Uboxes and got charged for an additional month which was not my fault. I called and was told that my bank had already been contacted and would take 3 to 5 business days to reverse the charg

yvette g. | Expérience générale |
Évaluation :

been with u hual about over a year now very helpful

Diana M. | Expérience générale |
Évaluation :

Excellent customer service. Friendly staff. Very helpful with my needs.

James C. | Expérience générale |
Évaluation :

Never went to the facility, movers did.

Elliott S. | Expérience générale |
Évaluation :

Overall excellent experience. I was very impressed with the mobile app and the staff is also always helpful.

Bridget C. | Expérience générale |
Évaluation :

well done.

Jennifer P. | Expérience générale |
Évaluation :

Flat bottom carts were hard to locate, but office staff gave me one to use when I asked.

Donna W. | Réservation |
Évaluation :

.

Debra p. | Réservation |
Évaluation :

Great customer service. Everyone was very helpful. Storage was clean.

Matthew S. | Expérience générale |
Évaluation :

Most of this survey does not apply. I did not go to the facility. Unlike my pick-up location, NW Hwy were flaky. They stood me up twice for delivery, were disorganized, and even overcharged me.

Srinivasreddy B. | Expérience générale |
Évaluation :

Not recommend.

katie n. | Expérience générale |
Évaluation :

I was communicated with throughout the entire process which was very helpful! Would definitely use again!

Kamryn S. | Expérience générale |
Évaluation :

Thank you so much, everything was quick and easy!

Kameron W. | Expérience générale |
Évaluation :

Good. Fine.

BYRON N. | Expérience générale |
Évaluation :

Great experience.

josh p. | Expérience générale |
Évaluation :

Booked my u-box and the day it shipped they changed the guaranteed date by 6 days later. Allied and talked to 6 people. Got to no answer as to why. Went to pick it up. It wasn’t there. At diff place.

Paula T. | Expérience générale |
Évaluation :

This Uhaul was fine. The hours could’ve been better but otherwise everything was good!!

Van Revovery Elwin B. | Expérience générale |
Évaluation :

I needed to setup a payment plan to pay off the charges occurred while I was in jail. You denied me the payment plan and sold my property that was in the van. Nice way to treat a Vet.

Non reviews have been submitted for this location.

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