Despite several phone calls to the actual facility to double check , all my calls were siphoned off to main Your customer service dept phone line - they know nothing about the individual facilites , booked the wrong size storage unit and AND told me That as long as I arrived before closing ( moving from four hours away ) that my movers could unload my 26 ft truck That night.
What a mess!! When I arrived well before closing , was to we were Not able to unload , didnt have a correct size unit booked there, finally got a couple of units secured for unloading in the morning , after the booking mixup - but when we arrived ! They had no air conditioning!! In texas!! Though that had always been my request -
Air conditioned unit -
One unit had holes in the wall -
Apparently all they had available to fix the problems
I will never, ever ever use your facilities again -
It was a complete nightmare experience and my stuff is now storage in the heat and cold -
Your customer service people do not! Know what they are doing and this centralized phone system is truly a nightmare !