Customer Reviews for U-Haul Moving & Storage at Oakwood

4 734 évaluations

No 4 Westbank Exp   Gretna, LA 70053
(By Oakwood Mall)

(504) 368-1965

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(504) 368-1965

No 4 Westbank Exp
Gretna, LA 70053
(By Oakwood Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demitra C. 
Évaluation :
2

I rented a small trailer for transporting a motorcycle. When I loaded the motorcycle on the trailer I noticed that both tires looked low. I checked the air pressure and it was less than 10 psi in both tires. If I had not been paying attention and put a heavy load on the trailer I probably would have had a blowout to deal with. The tires did not look low without the motorcycle on the trailer, so I think some people probably would not have caught it.

Aaron B. 
Évaluation :
5

I needed 2 more the manager Accommodate me thank you so much

Juan P. 
Évaluation :
4

So far so good.

John B. 
Évaluation :
5

Make sure when we need a dolly we can get one that all

Antoinette W. 
Évaluation :
5

Fast and kind customer service! I'll definitely call here when needed again!

Renee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENE M. 
Évaluation :
5

When we arrived for our reservation, to my surprise there was no line. The associate was very friendly. She told me to pull up to the equipment tent and someone will help me get set up. The guy outside told us where to go for the trailer and he ran across the street to meet us. We didn't have the right adapter or hitch for the trailer but the associate was really informative and helpful with explaining to us exactly what we needed and where to go. He sent us to Auto Zone down the street (where we ended up having awesome customer service), and we came back with the right hitch and adapter. Then he ran across the street again to meet us. Then he once again pulled the trailer up to our truck and set everything up. However the lights wouldn't work on the trailer, even with the new adapter. He looked at it thoroughly and asked us questions pertaining to the vehicle. Then he suggested that the most likely reason would be a blown fuse. We knew nothing about fuses. So he proceeded to show us under the hood where the fuse was, and took a look at it to best try to help us. He sent us back to AutoZone and told us exactly how to explain it to them for help. Luckily, again we had amazing service from Autozone. They changed out our fuse, which was blown just like the u-haul rep told us. Then we came back for the third time. And wouldn't you know it the third time was the charm just like the u-haul rep said. He was really sympathetic with us, totally patient and helpful. We had him running around all over the place and he never ever seemed to have a problem with it. It was hands down the best u-haul experience I've ever had, in the 20+ times we've used your company in the last few 10 years.

Jane A. 
Évaluation :
3

Just seems to be short staffed but the customer service representative and the young man assisting with attaching trailers were very pleasant. I did not mind the long wait because they remained positive in spite of the long lines and some of the attitudes they had to deal with. Good job

Leah S. 
Évaluation :
2

Phone agent was very inaccurate and women at location lied about amounts for check in and check out

Obyda G. 
Évaluation :
3

The online process is not user friendly

Lords W. 
Évaluation :
1

Will never use u-haul again

Letress L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ardricher S. 
Évaluation :
1

very dirty and don't run well

MICHAEL W. 
Évaluation :
5

Key in locker scan barcode recieve key drive off

Trohne J. 
Évaluation :
3

When we entered the store, the woman at the counter waited on us but a phone call that should have been put on hold, was taken and she ignored us to speak with whoever was on the other line. She behaved rather rudely and handed papers to us as though we knew what we were supposed to do. Eventually the call ended and she told us where to drop off the trailer. The gentleman who helped us unload and return the trailer was very pleasant and very helpful.

Pam T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

hoa N. 
Évaluation :
5

extend the time you can have the equipment longer than 24 hours. i had to rent a uhaul truck three time on differ days to move my belongest.

Chiquita M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia W. 
Évaluation :
5

This Gretna has A-1 service No complaints

BYRON C. 
Évaluation :
5

The van was great! It was just in need of a car wash on the outside when I picked it up. Ver dirty

STEPHANIE L. 
Évaluation :
5

We make good business partners.

John B. 
Évaluation :
3

All good except the return. The location closes at 500pm. I was there at 445pm and they were locked up and lights out. An employee was inside and totally ignored my banging on the glass window 20 feet away from him. Repeated blasting of my car horn he finally came to the door but would not open and check me in. He said something but I could not hear him through the closed door. I took pictures of the truck , odometer and fuel level, dropped the key in the night drop and hoped for the best. Very annoying when a business closes early like this and didn't tell me rental time. Had I known I wouldn't have rushed to get there before closing.

Brian S. 
Évaluation :
5

The uhaul pickup went smoothly and the moving help I booked through the website was also helpful.

Tina O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYSHON B. 
Évaluation :
5

Very professional customer service

VINCENT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie B. 
Évaluation :
5

All is well!

Trina L. 
Évaluation :
5

I locked my keys in the truck I had to call AAA to unlock the truck the facility should have a spare key for all trucks or a master key the vehicle was not clean on the outside but clean in the inside the young lady who helped me was outstanding she did a fantastic job the lady who works there full-time in the morning at 2 or the afternoon sometimes I retired military you guys are not here military discounts truck number the first truck I wanted to rent had a check airbag light it was yellow that mean it was really a hazard but it was still on

ALLEN T. 
Évaluation :
1

My debt card was swiped 8 times taking 100 $each time. And by business credit card as well. And the truck didn't have appliance dolly that I ordered online before arriving. This has been the worst experience! From incompetence of staff and broken card reader, I will never rent or recommend this establishment. If my funds aren't returned in a respectable timeline I will seek legal actions for compensation.

Malik G. 
Évaluation :
5

Your employee working at the counter was the BEST!! The one that helped me. I'm From our of town. She was the best

ARLENE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valencia B. 
Évaluation :
5

Everything was great

Mark W. 
Évaluation :
2

The service is poor. They need to do their jobs.

anita J. 
Évaluation :
5

Personnel very polite and helpful.

LAVERA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
2

I made reservations for a 26" truck over 3 weeks ago, when I got there today the truck wasn't available 😑 I asked the general manager would she be willing to accommodate me since I had to take a smaller truck she flat out told me no 🥴 so I said I was gonna call the 800 number she told me she could give me a 50$ garatee

Amendia H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAYARI T. 
Évaluation :
5

The manager and her staff are very accomoding each time I visit there location.

Mark S. 
Évaluation :
5

Everything was good thanks

Linda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dondra F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tasia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHATAWA M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tanya E. 
Évaluation :
5

Information customers about hidden fees beforehand

Porsha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKESHA J. 
Évaluation :
5

Very accomodating when we had to extend our time. Staff was helpful and professional.

Tyrone W. 
Évaluation :
5

Continue the excellent customer service. The staff is wonderful and the new manager is awesome, don't change. Thanks for the amazing service.

Darlene C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
1

Every part of the experience had issues. No way to contact anyone that was willing to do anything to convenience the customer. Long wait lines on the phone, store, etc. Nothing about the experience was easy except paying them. Will never use them again.

Kelly M. 
Évaluation :
3

The 10 ft truck smelled bad and the ac was malfunctioned. The truck rattled while driving down a smooth road

Jefrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrie S. 
Évaluation :
1

I have spoken to customer representative's in-store requesting that my number be removed from whom ever is using it to rent vehicles from your agency. I DON'TLEAVE IN NEW ORLEANS, I DID NOT AUTHORIZE USE IF MY NUMBER (504) 256-6668, THIS NUMBER TO WHOEVER KEEPS USING IT AND FRANKLY I AM TIRED OF EXPLAINING THAT TO THIS AGENCY. WHAT WILL IT TAKE TO HAVE MY BUMBER REMOVED FROM YOUR SYSTEM OR AT LEAST HAVE THIS NUMBER FLAGGED. I DO NOT WISH TO KEEP RECEIVING TEXT MESSAGES THAT ARE NOT MINE. THANK YOU

henry W. 
Évaluation :
4

Over all customer service is great and there's nothing that needs to be changed

Nadia M. 
Évaluation :
1

They didn't know how many trailer they had I had to tell them because they don't keep up the inventory of trailer they have in stock very poor bad for business very bad

Ronnie R. 
Évaluation :
5

The Uhaul personnel were friendly and extremely helpful.

BART C. 
Évaluation :
5

Have truck ready and pulled up infront of store at reservation time

JONATHAN F. 
Évaluation :
3

Last minute change in pick-up location. Kind of frustrating. The truck had a front tire that seemed to be out of balance so rough ride over 60 mph. But otherwise good truck and good service.

James K. 
Évaluation :
5

Great staff, very cordial and speedy.

James C. 
Évaluation :
4

Everything went well. The one slight negative is the young lady that checked me in. Although she seemed competent in her position, I wish she had slowed down when explaining some of the information. I also wish she had smiled and been a little more personable.

MARSHA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDRICK S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARGARET Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
4

Complimentary coffee would be nice.

John B. 
Évaluation :
5

Kim was great!

LATUNGIA M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Keyaira F. 
Évaluation :
5

Workers were wonderful and very helpful……You guys don't get enough good reviews for the wonderful job y'all are doing……Thanks for your services

Dominique M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine T. 
Évaluation :
1

The young lady who assist me when I rented the U-haul was very helpful. I forgot what her name was but she has on a General Manager tag. But when I returned the truck the same day I rented it because I only needed it for a few hours to move. I was met with by this woman with grayish hair. She was unbelievable rude over talked me and had an attitude. I never in my life had someone be that rude to me especially when I'm trying my best to be respectful. Just off I wouldn't use this place to rent anymore trucks for my catering again.

Zahair M. 
Évaluation :
2

I had email confirmation for a reservation for a cargo van for intown use for one day. When I arrived for pickup, for some reason the system was showing me renting a 15 ft truck for 4 days to go to Indianapolis. Because there were no cargo vans left, I was given a 10-ft truck and offered a 10 $refund when I returned it. I never received the refund.

Lauren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CREYON M.  |  Expérience générale 
Évaluation :
4

Have more Dolly/Hand trucks Available, had to rent one from Home Depot. Thanks.

JoAnn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRES C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GREGORINISHA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keywana R.  |  Premières impressions 
Évaluation :
5

Excellent Customer Service!

Teresa L. 
Évaluation :
3

The lady at the front counter could at least be friendly and not act like I was bothering her when picking up the truck. When dropping off the vehicle, I pulled up to the drop off point and waited for someone to help with the return. Someone else pulled up behind me and that person was immediately taken care of. I decided to use the 24/7 app since apparently I was of no concern. Not using that location anymore.

Mike O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanchiell S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FREDRICK M. 
Évaluation :
3

Changed my pick up time the evening before. if you reserve equipment you should be able to pick up at reserved time. Also tried getting a dolly from a different location but because I did't rent my vehicle from them I was unable to rent from them. I did't rent from them because they did't have size of vehicle i needed. I think you should be able to rent from any location the equipment needed.

DANA D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Donjana F.  |  Expérience générale 
Évaluation :
5

Everything was excellent

RONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa G. 
Évaluation :
4

CLEARLY explain ahead of time that 29,95 $ is NOT a daily rate (24hrs) as it has been the norm and still is for vehicles

JACK S. 
Évaluation :
2

Tire pressure was low as soon as I got in

Jasmine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittany D. 
Évaluation :
5

Everyone was professional and most important had a great attitude towards their work and customers. I would definitely rent from this location again. - Steve Thompson

STEHEN T. 
Évaluation :
1

I was charged for equipment I didn't not use, the equipment wasn't even available on the truck to even use!!!!

Jamia B. 
Évaluation :
5

Keep doing what you doing

MARSHALL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

M AND C C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kemelashona R.  |  Expérience générale 
Évaluation :
4

The fuel gauge level was not correct when I received the vehicle. Called the customer service # and they made notes and said it wasn't a problem and the location still charged me additional fuel charge

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAMEEKEE M.  |  Premières impressions 
Évaluation :
4

Temperature in the 4th floor was 80 degrees.

Ann D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherese J.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toya B.  |  Online Move In 
Évaluation :
5

staff was amazing

ayan p.  |  Premières impressions 
Évaluation :
5

Move in went awesome, Mr. Byron was very helpful and did a wonderful job with all my questions

Byron R.  |  Online Move In 
Non les évaluations ont été soumises pour cet établissement.

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