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Enrique S | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Oakwood
Testimonials From Recent Customers
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I use the retina location by the Oakwood Mall often. The manager is fantastic and she does a great job each time. I'm in the location..
MARK SMerci.
Jacob PAiesha the manager is super!!! She has been there for a long time. I have had that storage since July of 2010 and she was there since then. She is an asset to your company!!!!
STEPHANIE C | Expérience généraleAucun
TIMOTHY TEvery time i rent from here its a smooth and easy transaction.
Brandon LCustomer service did not seem willing to explain difference between online quote and estimate given at pickup. Figured it out eventually but would have been helpful to have some feedback.
MARITZA SGreat staff.
MARJORIE JTake some money off due to freeze
JARRETTE PThe employees have an excellent attitude
helena a | Expérience généraleOnly issue was the ramp pin was left out and when I got on interstate it went down and drug on the concrete until I was able to safely exit and pull over to install the pin.
TIMOTHY GHelpful polite and quick service.
MARJORIE JMs Aisha Smith went above and beyond for my Uhaul rental. She was so quick with my rental I had to ask her name and she really deserves a promotion or raise or something for the way she makes customers like me feel. Really special.
QUINCY M👍
CHLOE AEveryone was friendly and helpful
Michael WThe Uhaul van I rented smelled very badly of smoke. When you opened the door the smell hit you in the face. I tried putting the windows down to air it out; however, the driver's side window got stuck in the down position and I had to push the glass to get it to go back up. Also, the left blinker light was out. I reported all of these issues to the representative upon return.
PAULA DClean the windows & a utility dolly on the truck. Instead of looking for one
CARLTON GThe employee was very friendly and gave us all the information that we needed The service was excelente
helena a | Premières impressionsI do not recommend anything to others because people are jerks and blame me when things go wrong. RUNNING LIGHTS ON TRAILER NOT WORKING!
GINA L0ne of the clerks was trying to get a extra $100 dollars for me, charging me extra money for the trip and the deposit I'll tell me friends watch out over at that place for that hustle guy 👦
DARRELL WLady who checked me in was less than nice…could tell was not interested in talking to me, Spent Time texting in her phone, and was all around Just rude.
SCOTT SThey were very efficient. When I pulled in no one was insite. By the time I got to the back of my vehicle an employee was disconnecting the trailor. Another employee walked and said my receipt was in my email and directed me to the best exit. Great!
WILLIAM DI didn't have any problems. My storage was clean . I took my things out I didn't see no rodents etc
Quiana M | Expérience généraleIt was a quick and seamless checkin .. Thank you!
Sceon R | Premières impressionsThe employees were very accommodating
ANNETTE PEveryone was extremely polite
Lloyd REverything was great
FELICIA MIt’s all good I wouldn’t change a thing
MICHAEL SS.O.
RENESHA MThe whole rental service was an awesome experience Thank You U-HAUL
GILBERT KI really needed an appliance volley buy this location didn't have an y. That would've been helpful because I didn't have much help moving. Thanks
TONI LOptions of sizes for trailer was very limited
VINCENT PKeep up the good work
SERGE FClose to destination very helpful staff
dino cNot a lot of red tape. Quick and easy.
BELINDA LContinue to be open minded as the agent was that help me. She was very nice and considerate to my need. A great example of customer service.
RONALD RThe supervisor does a out standing job
Calvin C | Expérience généraleThe truck I rented had a tire leak and even though the rental location was good enough to swap trucks and give me and extra hour on my rental at no charge the employees outside said almost all the trucks had bad tire pressure sensors so that needs to be addressed.
William BMy experience with U-Haul storage was bad only because of the elevator was down for over three months and I was charged knowing that the elevator was going to be down. I had to buy and purchase items that I didn't need because I had them in storage and the only way you can go to get anything out of storage, but through the fire escape, which was a chance I was able to take once it was too high for me to be up there and unsafe mentally for me. Such a bad experience financially, emotionally and physically. Although I know it was not the employees of U-Haul responsibility to have a working elevator is on the company U-Haul corporate and the elevator company however I would like to be compensated for my inconvenience.
Ellis P | Expérience généraleThe truck smelled like cigarettes. I'm a non-smoker and it really bothered me. I love the speedy service and I've used this location several times. Never disappoints. The cup holder was not cleaned out but those were minor things and I really appreciate the business. Always have what I need when I need them.
ANDRE PThe lady that helped me out she was really good
LATRELL TThe manager who works at this location is fabulous and always make sure we are taken care of.
ELIZA WThe lady who checked us I for the rental cracked my daughter's phone screen by knocking it off the counter. She didn't even apologize. Other than that, bringing the truck in was super easy and convenient. The gentleman who received the truck in was very friendly and professional.
Lana BStaff very helpful with D/L picture upload and returning the truck was very easy. Received the email 5 minutes later.
RONALD TMake sure the drop box is explaied at the counter , especially for customers who return equipment or truck after working hours.
LATANYA CVery satisfying with the service
RAYNARD BResv pick up store was changed. Resv included Dollie's which were not available and forced us to purchase dollies. One agent said he wasn't allowed to call other stores to see if Dollie's were available and then the other agent walked up and called.
TIMOTHY HMake check out faster with the pictures
Walter FMake sure that the trucks have at least 2 quarters of a tank of gas for each customer.
MARIE LHonestly just not a great experience but the cashier lady was nice nothing that we experienced was her fault
MIA MI have utilized U-Haul for many years and unfortunately customer service is hit or miss at the Gretna and Lapalco stores.
LESLIE BEverything was a great. The experience with the staff was rewarding and the cleanliness of the truck was excellent. Love doing business at this location.
LOVIE MAll perdónelo were so helpful and friendly
ABRAHAM GMake sure the trucks are not broken- especially the AC.
BRYAN DPower wash equipment. Because of recent storms, I'm guessing short time schedule. Trailer was in good mechanical condition.
DOUGLAS AThe transaction was efficient and easy. The trailer was connected to our vehicle and we were on our way. Employees were helpful.
MARK MVery friendly and easy to drop off
Claude MI had great customer service,I just couldn’t get the cargo van because she claimed that the 3 that was outside had maintenance issues,and the box truck I got the charger didn’t work.Everything else was fine with me thanks again I’ll be renting again soon!
MICHAEL JI was charged for an extra day even though my rental allowed me two days; I picked up on Friday and returned on Sunday, to the dealer assigned to me at rental WHO WAS NOT EVEN OPEN THAT DAY. It's not my fault they did not turn in the rental return until Monday.
Bailey HCustomer Service was the best yet… I would like to say Thank For Your Service.
Ellis P | Premières impressionsI woulda went somewhere else a big no for me and this UHAUL is higher than any Uhaul I ever been to. The place also had an elevator, which we had to wait. The workers was asking me to keep my truck there and come back in the morning because it was 7pm. Mind you I been patiently waiting to use the elevator because two people was in the unloading station and only two truck can go in. The storage is smaller and higher and this wasn't the best service at all but I don't know because the air was broken and I woulda got aggravated too!! The guys was awesome also.
Brandie L | Premières impressionsEvery time I used the freight elevator it wouldn't work or move with me inside of the elevator that's a safety hazard
MELODY R | Expérience généraleExcellent
TROY M | Expérience généraleStorage units are tiny. I was forced to get two units because of size. Both units were corner units where part of the wall was blocked off taking up the actual space. Making it smaller. I guess its the shape of the building but it doesnt make sense to pay for space that youre not using. Also the access hours are horrible. Being able to only access your unit during office is HORRIBLE
ALYCE D | Expérience généraleThe manager were professional and a delightful person to work with, love her personality
Calvin C | Premières impressionsThe Freight Elevator is fun to ride. Top Security features with Cameras, sound and motion detectors. Could use Large Ventalation Fans because it gets too hot during hot days. Good rate for an indoors unit.
Ted S | Expérience généraleThe service hours suck. The sizing is way too small. I ended up having to purchase two units. On top of some the storage space is taken up by the wall. So I'm not getting my full space. Definitely won't be getting a unit here ever again.
ALYCE D | Premières impressionsIt would have been an Excellent rating,however the elevator needs to be updated. It's an old freight elevator.
Valeta F | Expérience généraleEveryone was very friendly, nice and helpful .
IESHA L | Premières impressionsFriendly and helpful staff. Very tolerant with other customers as I overheard their professionalism with a testy customer. Great team
Taronda H | Premières impressionsStaff was great!
Elizabeth B | Expérience généraleThe Sales Rep that worked on 01/30/2024 was VERY KNOWLEDGEABLE,HELPFUL and PROFESSIONAL!!!
JOANIE R | Premières impressionsKeep up the great service!
Anastasia F | Expérience généraleJust simple and so easy to access units using freight elevator.
Ted S | Déménagement en ligneOverall every one of the employees was more than helpful
sandra j | Expérience généraleThis uHaul is the best run uHaul facility I have experienced. The staff is friendly and helpful. The manager Aisha runs a tight ship, and everyone there is very professional. I wish more facilities around the country were run by managers like Aisha. She gets FIVE STARS! I would definitely recommend this location!
LOUIS N | Expérience généraleMs. Aisha and Stephon were the people who helped me and showed me respect and were very courteous. I just couldn't afford the price when you kept raising the monthly fee.
ELAINE B | Expérience généraleThe elevator stopped working while we were in it but the staff got it fixed and running again.
Charistell G | Premières impressionsThe manager was sweet at all time,
Calvin C | Expérience généraleYour staff is ALWAYS FRIENDLY,HELPFUL and PROFESSIONAL!!!
Joanie r | Expérience généraleThanks for your service
Glenys S | Premières impressionsTotally professional group.
JAMES C | Premières impressionsVery well keep up. Two dumbs up
Carlos R | Expérience généraleI have rented from U-Haul multiple times and this was by far the worst experience I've ever had. Prior to moving in I received the traditional email with my unit number, access code, and storage hours which are listed as 6am - 10pm. Once I arrived to the storage I tried entering my access code and I received an error message saying invalid code. I informed the manager and she said "o you don't need a code because your storage is on this side." I didn't think anything of it and said ok thank you. After moving in I went to my storage after the office was closed but during storage access hours to retrieve something and to my surprise I was faced with the same message access denied invalid code. At this point I'm totally confused so I call the 800 number to see what's going on to only be told they can't issue me code I would have to speak with the property manager. I was scheduled to go out of the country the next morning and needed to access my storage then and there. After misssing my trip I called the property manager as soon as they opened to get an access code so I can gain access to my belongings and she informed me "we don't give codes here you can only get in your storage when the office is open." I was at a total lost for words as I have never heard of anything like this especially since I have an email stating other wise and again this was not my first time renting from U-Haul but it was most definitely my last. Ms. Aleisha Smith is a crook and she is robbing people out of their money. Due to her customer service I will never rent from U-Haul again nor will I recommend anyone to rent from them either.
Brittany S | Expérience généraleWhen will I receive my my deposit refund?
Regena Y | Déménagement en ligneManager was fantastic
Calvin C | Premières impressionsI had no issues with my storage unit. I would recommend them for their excellent service.
Avia M | Expérience générale👍👍👍👍👍
Leon W | Expérience généraleI would like to thank Ms. Aisha Smith and her associate for assisting me and saving what was up to that point a horrible U Haul experience. Ms. Smith was very professional and very adept, assisting several customers at the same time and dealing with a rather annoying vendor. Ms Smith and her staff should be commended for their patience and willingness to resolve customer issues. She gets 5 stars from me.
Lamont B | Déménagement en ligneEverything was good for Tha most part only we couldn’t get in our storage after 9:00 Pm Because our swipe card and code was invalid for some reason after talking to the representative 4 times…
deeantas h | Expérience généraleMs. Smith is a great asset to her staff and this company. Her store is hiring but every question that the gentlemen may have needed assistance, she answered her phone. I am thankful for the help because I reserved the wrong size storage and they help correct it.
Valeta F | Premières impressionsAisha smith was excellent. Very friendly and knowledgeable. Merci.
COLIN B | Premières impressionsWhen I got there yesterday the employee told me the storage was close and it was only 6:00 pm. The email I got and also the customer service rep I called that same day said the storage close at 10 pm. So I was not able to get into my storage on the day I was supposed to move into it and also I had to use gas to drive 2 hours to where I stay at and 2 hours back to the storage place the next morning. The employees didn't help at all. All the employees need training on how to deal with customers or be fire or something. This was the worst customer service experience I ever experienced.
EUGENE C | Déménagement en ligneAisha was extremely nice and an asset to the company. Merci.
Gracibel R | Expérience généraleStaff was very unprofessional and not helpful. The staff needs more training on public relations skills doesn't follow protocol.
sharon w | Expérience généraleThe employees were so helpful, perfesonal, and even went out of there way too make sure I was happy,, I walked out of there with a smile 😃 😊 on my face,, especially whit Mrs. Aisha she is an excellent person...
shelia s | Premières impressionsThe Store Manager was very helpful. My experience with her was greatly appreciated.
Fay C | Expérience généraleAisha was very helpful, kind and patient. I didn't want to move in right away. I wanted to wait until I found someone to help me unload the van. Also, I wanted to wait to.move in after my check is deposited into the bank. Thanks for letting me wait to move in after all of that. The only thing that could be better were if I could have access to my unit until 9 or 10p.m. without costing me $10 more per month. Thank you, Elaine Bijou
ELAINE B | Premières impressionsStorage unit has pre-existing damage. Damage was reported to staff and am awaiting repairs or some resolution.
REANNA T | Premières impressionsThe people on st Claud was very very rude not helpful
Reginald W | Expérience généraleThe ladies who helped me was very nice & helpful!
Kishell B | Déménagement en ligneFriendly and over and beyond
suzette k | Premières impressionsKim and everyone were very kind and helpful.
Daniel A | Expérience généraleManager Aisha was the best, very helpful.
Dominic b | Premières impressionsThe lady who checked me in was very help
lakeesha j | Premières impressionsTh staff was amazing the best the that helped me was the best in the business I love this staff
Reginald W | Premières impressionsVery poor customer service experience at at another location
Shanell C | Expérience généraleThis place needs a serious training in customer service and relations. I had an cashier associate tell the cashier that was waiting on me ,she didn't need to apologize to me, I front of me because their system was running slow . Of course I asked her why would she say that in front of the customer with meat amazing right there. Ohhh,it escalated and yes she had every right to call the police. I read he so bad. I called to speak with the manager she made a promise to compensate me,which I never received an email with any changes included. Didn't happen. However, these ladies need to be on undercover boss,that's how rude and ignorant they are at the U-Haul West Bank , Gretna , LA location. The next month I closed out my storage and moved on. You shouldn't try people you know nothing about. That's making a long story short
Pamela M | Expérience généraleTemperature in the 4th floor was 80 degrees.
Ann D | Premières impressionsI had mold on everything in my storage unit and it was supposed to be a climate controlled unit. The best they could tell me was to call the insurance number.
Cierra h | Expérience générale