Picked truck up on Saturday morning at Oakwood location, the customer service lady was having a bad day at 7am. She acted like we were bothering her with all our questions, we know we had a long day ahead of us but to start the day we wanted to make sure we did all that was expected when renting your equipment . If customers aren't familiar with your policies your service people should be more patient and willing to help out instead of just dismissing them. There was noone in your store at that time they should've been more willing to help. Instead she was curt and couldn't wait to get us out if there, so no I won't be returning to that location.
Location de remorque et remorquage à Gretna, LA chez U-Haul Moving & Storage at Oakwood
Déménagement en provenance/direction de Gretna, LA? Les remorques fermées et carrossées de U-Haul sont ingénieusement conçues pour protéger et retenir vos biens précieux, alors que nos remorques ouvertes sont idéales pour tirer des matériaux de construction ou d’aménagement paysager et des articles de gros volume. Les remorques pour voiture de U-Haul sont dotées de rampes à chargement facile pour un chargement sans effort des véhicules, alors que nos remorques pour moto sont légères et faciles à remorquer. Obtenez GRATUITEMENT des estimations de tarif pour la location de remorque à Gretna, LA 70053 dès aujourd’hui!
Obtenez GRATUITEMENT des estimations de tarif de location de remorques ouvertes et fermées, pour voiture et moto à Gretna, LA
Les remorques fermées à Gretna, LA sont légères, aérodynamiques et conçues pour offrir une plus faible consommation de carburant, facilitant le remorquage. Chaque année, des millions de familles utilisent nos remorques carrossées pour déménager. U-Haul offre une vaste sélection de remorques carrossées à louer dans la même ville ou pour un aller simple. Consultez les tailles de nos remorques fermées et réservez en ligne une location de remorque chez U-Haul Moving & Storage at Oakwood!
Les remorques ouvertes sont idéales pour le remorquage de charges grosses ou surdimensionnées à Gretna, LA 70053. De nombreuses remorques ouvertes sont louées avec une rampe de chargement pour plus de commodité. La sélection de remorques ouvertes offertes chez U-Haul Moving & Storage at Oakwood représente une solution abordable pour des projets d’amélioration résidentielle, la livraison de meubles ou le remorquage de véhicules récréatifs. La location de remorque ouverte est également populaire auprès des entreprises pour la livraison et lors de salons commerciaux. Les remorques ouvertes sont offertes en une variété de dimensions et de styles afin que toutes les voitures puissent les remorquer.
Remorques pour voiture
Déménager à l'autre bout du pays en transportant votre voiture sur une remorque pour voiture représente une manière sensée d'économiser du carburant et d'épargner des milles d'usure à votre véhicule. Notre chariot de remorquage représente une solution de remorquage abordable pour les véhicules à traction, alors que les remorques porte-voiture sont idéales pour les déménagements de longue distance. Les deux remorqueurs offerts à Gretna, LA conviennent à la plupart des véhicules et ils représentent également une option plus économique que de faire appel à une dépanneuse lors d’une panne. Que vous remorquiez votre voiture avec un camion de déménagement U-Haul ou avec votre propre véhicule, vous pouvez louer une remorque pour voiture pour un déménagement dans la même ville comme pour un aller simple.
Remorques pour moto
Les remorques pour moto sont légères et faciles à remorquer en plus d'être équipées d'une rampe de chargement facile d'accès. Chaque remorque pour moto est également équipée d'une cale intégrée pour les roues avant et d'anneaux d'attache robustes pour soutenir les motos les plus lourdes. Réservez en ligne dès maintenant votre remorque pour moto à Gretna, LA !
Accessoires pour la remorque et le remorquage
Entrez l'information sur votre véhicule et nous vous aiderons à trouver la bonne attache.
Achetez des boules et des montages d'attache de remorque standard et spécialisés.
Évaluations des clients
The sales associates I interacted with were very polite and explained everything to me very thoroughly. Good experience!!!!
The gentleman who checked me in upon my return was excellent. He was friendly and helpful. You need more people like him.
I would recommend this location to another company.
Although undermanned your device man was excellent
Very awesome place, left phone in rental truck and operator got in contact with me right away to come and pick it up
Trailer had not been cleaned from previous use. Wrong trailer was forced on me. I need and ordered and reserved a 6x12 without a ramp. Got there only to be told that I was going to take the one with the ramp or nothing. They did not have the one without the ramp. They did not call to tell me a thing about not having the one I ordered. They could have contacted me earlier so that I could have picked up the trailer without the ramp at a different location. I pick up near closing because I need to. I rent the trailer for two days. The ramp gets in the way. A fork lift loads my material. With the ramp IN THE WAY, 2000 pounds must be loaded by hand. This makes my experience much more difficult. I was also charged for the trailer with the ramp. This is not a minor inconvenience. This is MAJOR! It is a major pain in the neck to have to move 2000 pounds by hand when the plan is to load and unload a pallet with a forklift! I want the piece of equipment that I reserved. I want the services provided. No one called as they should have. No one cares if the customer gets the proper piece of equipment they rented. No one even cares if there are no 6x12 RAMPLESS trailers available on the Westbank of the Crescent City. Uhaul has been going downhill in the past 2 years. I have been renting from the Lapalco and Brooklyn store for over 10 years. In the past 2 years they have not had a 6x12 trailer available without a ramp. I am forced to go way across the river and to a dangerous part of town to get the trailer they say has no ramp. We will see if the Tulane store has the trailer without the ramp as they said they will for my rental tomorrow. I will do a review on them upon my return. The Oakwood store is terrible. It has a terrible manager, the trailer was full of trash and was the wrong trailer. I did not reserve a 6x12 with a ramp! I will NEVER GO TO THE OAKWOOD LOCATION FOR ANYTHING, EVER! THE MANAGER WAS RUDE AND COULD NOT HAVE CARED LESS IF HIS CUSTOMERS GOT WHAT THEY RESERVED. HE DID NOT BOTHER TO INFORM ME THAT THERE WAS A TRAILER AT ANOTHER LOCATION WITHOUT A RAMP. HE DOSE NOT CARE! This rental was in May of 2020.
They need to communicate better to let the customers know more
everything was smooth right from the start to finishwd
The service was excellent
Dropped equipment off early. Location did not send receipt for several days and is claiming equipment was turned in late. Location had equipment return signage but then requests you to move equipment to a different area.
The unit I rented has a mechanical issue. It sounds like the rear end is about to fall out.
They need more customer service reps in the stores so they don't have a long line to wait, and before you say oh they can use the mobile app... But y'all have to keep in mind everyone is not computer savvy. So that's why I would like to see more than one customer service representative in the store to assist the customers checking in the vehicle checking out a vehicle.
I have used this location on several occasions. Always top knotched...
Keep doing what you're doing.real good service
Moved quickly and very helpful
This location didn't have any furniture pads in truck or at location. I requested an extra dolly and three dozen pads and they couldn't accommodate.
Everything was amazing. Quick and easy. The employee who help me was amazing and very professional. The only thing that I didn't like was the self damage assessment. I just think that someone should come out to the vehicle and assess the damage with the customer. It just seems that doing the self assessment leave lots of room for potential legal issues concerning what was damaged and what wasn't prior to the vehicle leaving the premises. There was lots of damaged areas that weren't marked with the â€œxâ€ sticker that I had to take pics of. An employee should come out and verify this unmarked damaged BEFORE the customer takes the vehicle.
The two associates that worked outside can be better helpful during my pickup time.
This location refunded my money on the appliance dolly and failed to tell me. Just said I paid too much. They lied and said they didn't have any appliance dollies. I called the location on Laplaco Blvd. He lied over the phone and said that location didn't have any but they had a utility dolly. That location said I could use the utility dolly. Upon arrival of the Laplaco location, I parked the equipment and went in. When entering I seen there was not only utility dollies but also appliance dollies. So, I told the worker I had just spoke to him and I seen they have utility dollies. I was asked if I was going one way, when I said, no, he replied by saying that's way. So, the locations workers don't rent the equipment if you're not going one way. The Gretna location said it's not guaranteed to receive a dolly. Well, It shouldn't be on there rental if it's not guaranteed. The worker at the Laplaco location felt bad for lying so he did let me use the appliance dolly. I was able to return that equipment back to that location. This was an awful experience. The lies and disrespect. You shouldn't even ask a customer where they would like to pickup equipment if you don't try to at least make an effort to accommodate the customer. Gretna location was out of my way to begin with.
I believe the gentleman working the counters name was Kenny, and as I waited for 17 minutes behind a person he was working with he did not acknowledge my presence once. He was telling her about 15 different options she could go with and she left without spending one dollar. I had a reservation set 4 days prior that I could not confirm online even with my reservation number. what really got me is that another female walked in five minutes into our interaction and he immediately asked her is there anything he can do to help her out. Then while doing my transaction he did her transaction at the same time slowing up my process. That's not how you do business. On the good side the gentleman hooking up the trailer I believe his name was Curtis was super friendly and kind of took a little bit of the sting out of what happened inside the store. I thought setting my reservation on Thursday and picking up the trailer on Sunday would be a 10 to 15 minute ordeal but wound up taking 45 minutes. And there was only one person at the counter in front of me when I got there.
I rented a Uhaul and returned it because Rooms to Go didn't have any power. So I was charged for services, but the next day I received an additional bill and I contacted the manager Mr. VJ and stopped by the location. He called me a liar and said I did keep the truck. He told me that I shouldn't contact corporate office because he makes the decision and not corporate. He said he was going to review the video footage and get back to me I never heard from him again. I am going to my bank to today and file a dispute. Then I will contact my local news station if I don't get any results. I have never been made to feel so disrespected in my life. He is rude and flat out told me I was stupid and couldn't read. I have rented Uhauls before and I will NEVER rent again.
Milage rates could be lower