Évaluations des clients U-Haul Moving & Storage at Oakwood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Oakwood

Cote générale :

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Teddy Y.
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Le client n'a pas laissé de commentaire.

Vincent T.
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Le client n'a pas laissé de commentaire.

Cullen H.
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Le client n'a pas laissé de commentaire.

Janine A.
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This location refunded my money on the appliance dolly and failed to tell me. Just said I paid too much. They lied and said they didn't have any appliance dollies. I called the location on Laplaco Blvd. He lied over the phone and said that location didn't have any but they had a utility dolly. That location said I could use the utility dolly. Upon arrival of the Laplaco location, I parked the equipment and went in. When entering I seen there was not only utility dollies but also appliance dollies. So, I told the worker I had just spoke to him and I seen they have utility dollies. I was asked if I was going one way, when I said, no, he replied by saying that's way. So, the locations workers don't rent the equipment if you're not going one way. The Gretna location said it's not guaranteed to receive a dolly. Well, It shouldn't be on there rental if it's not guaranteed. The worker at the Laplaco location felt bad for lying so he did let me use the appliance dolly. I was able to return that equipment back to that location. This was an awful experience. The lies and disrespect. You shouldn't even ask a customer where they would like to pickup equipment if you don't try to at least make an effort to accommodate the customer. Gretna location was out of my way to begin with.

TRACY S.
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I believe the gentleman working the counters name was Kenny, and as I waited for 17 minutes behind a person he was working with he did not acknowledge my presence once. He was telling her about 15 different options she could go with and she left without spending one dollar. I had a reservation set 4 days prior that I could not confirm online even with my reservation number. what really got me is that another female walked in five minutes into our interaction and he immediately asked her is there anything he can do to help her out. Then while doing my transaction he did her transaction at the same time slowing up my process. That's not how you do business. On the good side the gentleman hooking up the trailer I believe his name was Curtis was super friendly and kind of took a little bit of the sting out of what happened inside the store. I thought setting my reservation on Thursday and picking up the trailer on Sunday would be a 10 to 15 minute ordeal but wound up taking 45 minutes. And there was only one person at the counter in front of me when I got there.

Jeanette C.
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I rented a Uhaul and returned it because Rooms to Go didn't have any power. So I was charged for services, but the next day I received an additional bill and I contacted the manager Mr. VJ and stopped by the location. He called me a liar and said I did keep the truck. He told me that I shouldn't contact corporate office because he makes the decision and not corporate. He said he was going to review the video footage and get back to me I never heard from him again. I am going to my bank to today and file a dispute. Then I will contact my local news station if I don't get any results. I have never been made to feel so disrespected in my life. He is rude and flat out told me I was stupid and couldn't read. I have rented Uhauls before and I will NEVER rent again.

Sharon T.
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Le client n'a pas laissé de commentaire.

maryann G.
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Milage rates could be lower

Justice J.
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Not say that you close at 1 time and leave early. The store hours on the door said it closed at 8, online website and on the phone said they were still open at 7:15 pm but it was already closed before 8.

Karen W.
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No comment

Nickcole S.
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Le client n'a pas laissé de commentaire.

Byroniesha B.
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Le client n'a pas laissé de commentaire.

Juan C.
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Please have vehicle that was place on reservation. We reserved a 17 inch and had to settle for a Van to move merchandise from one location to another. This is unacceptable. Also, when you see someone reserving a vehicle for 1 week and you can only give it to them for a day, the proper courtesy is to call them. We have a corporate account for Jefferson Parish District Attorney's Office. Feel free to contact me @ (504) 361-2522. We were not accommodated for inconvenience and had to extend the rental due to the size difference.

Andy V.
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Le client n'a pas laissé de commentaire.

Vincent T.
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Le client n'a pas laissé de commentaire.

Anna J.
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Every time I use Uhaul the truck I reserved at a specific time is NEVER available. I reserved a truck on 10/31/20 for 8am. I was told that my truck is not there and that it will be arriving at 12 noon coming from Texas!! Moving is stressful enough without having Uhaul adding to the stress. This is the second time this has happened to me. AWFUL!!!

Glen C.
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Thanks

Glen G.
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Le client n'a pas laissé de commentaire.

THERES M.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

Jeanine J.
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Le client n'a pas laissé de commentaire.

Solomon E.
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The equipment, I reserved was not there and the customer service was the worst service I received

Redeat W.
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Le client n'a pas laissé de commentaire.

Mark D.
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good company

RICHARD N.
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everything was good

Louis H.
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Le client n'a pas laissé de commentaire.

Tiffany W.
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Le client n'a pas laissé de commentaire.

Nicholas C.
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First of all, I had ordered my uhaul a month in advance to be picked up in Metairie. Got a call the day before that I had to go to Gretna. Then get there and their system is down and had to go all the way back gone then back. Then no store had a furniture dolly that I had ordered as well. Very frustrating when the website allows me to pick things at a store that doesn't have the right size truck AND when the equipment they offer isn't available. Probably not as much the gretna location as their employees were pretty helpful but still a very frustrating process.

Stephen B.
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Very seamless pick up and drop off. Would have preferred to rent moving blankets (as reserved) and was disappointed they were not available on the day but not that big a deal.

Vincent T.
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Le client n'a pas laissé de commentaire.

Julia T.
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Floor and one wall Was covered in Old nasty cooking Grease!!!!! Smelled horrible. Before I could use it, I had to steam clean it.

Victor M.
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Le client n'a pas laissé de commentaire.

Jesse G.
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Le client n'a pas laissé de commentaire.

Elias H.
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Le client n'a pas laissé de commentaire.

Tommy B.
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Le client n'a pas laissé de commentaire.

Alisha H.
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Everything went well; from driving up to uhaul until dropping the vehicle off. Customer service was GREAT!!! Fast and Flawless

Michael T.
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Le client n'a pas laissé de commentaire.

Bonnie G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Deborah M.
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Le client n'a pas laissé de commentaire.

Katrina D.
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Le client n'a pas laissé de commentaire.

Jasmine P.
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Le client n'a pas laissé de commentaire.

Whitney M.
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BJ (the manager)and my return attendant (I believe his name was Kendrick) were so sweet prompt and informative! I'd definitely recommend them! They made a stressful day just a little less stressful and I was extremely grateful

Vincent T.
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customer service rep. was outstanding

oscar C.
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Le client n'a pas laissé de commentaire.

Trent H.
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Le client n'a pas laissé de commentaire.

Marie J.
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Le client n'a pas laissé de commentaire.

LILLIAN B.
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Le client n'a pas laissé de commentaire.

TINA MARIE B.
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Great customer service 👏

Angela L.
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The staff is amazing! The store is clean and well stocked. The vehicle however, had a lot to be desired. The truck had a loose rubber gasket on the passenger door and an exhaust leak. The exhaust leak was possibly from loose rubber gasket on the console. There was a front running light out. There was a high pitched sound while driving. Also, the after hour check in is extreme. People should be told in advance all of the steps involved.

kane M.
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Le client n'a pas laissé de commentaire.

Rita H.
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Nothing! They operate like a well ouled machine. Know exactly what they were doing and were super nice!

Vincent T.
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Le client n'a pas laissé de commentaire.

Michaele S.
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Le client n'a pas laissé de commentaire.

MICHAEL K.
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I had no problems & everything went smoothly

Melissa B.
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Le client n'a pas laissé de commentaire.

Roosevelt R.
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Wonderful and fast service

jeannine T.
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Le client n'a pas laissé de commentaire.

BRYANT P.
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I'm really disappointed the store don't answer the phone and they over charged me for the second time charged me a cleaning fee for an open Motorcycle trailer that already clean and the online app didn't check me in and charged a 20 something dollar fee very very disappointed also the associate charged me another 8 upon getting the rental and he didn't know how to take it off 63 dollar when the rental suppose be 16 dollars

connie W.
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My only complaint is that, although I tried on three separate occasions, I was never able To speak to anyone or to make the reservation over the phone. I had the physically go to the location to reserve the truck. Other than that, it was easy, the young lady was professional, and the truck functioned well.

kiera W.
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Overall great and fast experience

stephen B.
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Le client n'a pas laissé de commentaire.

Anissa S.
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EXCELLENT CUSTOMER SERVICE

DIONNE B.
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Le client n'a pas laissé de commentaire.

Vincent T.
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Le client n'a pas laissé de commentaire.

Carlos W.
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I rent from you all a lot I never have a problem with the exception of this time. The manager attached two fees to my bill that I don't agree with. 90.00 worth of extra fees. I am very angry about it .

Scott M.
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Le client n'a pas laissé de commentaire.

Hallie M R.
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Le client n'a pas laissé de commentaire.

CARLOSANTONIO L.
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Le client n'a pas laissé de commentaire.

Carol S.
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Le client n'a pas laissé de commentaire.

Shayn F.
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Nothing really. Just keep customer service above par. All was excellent

EMANDA C.
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Listen to the customer don't assume he/she doesn't know what they're talking about!

Joseph C.
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The employee from last night 9/10 explained the details very fast and blamed the scanner for the ID not working on my phone and had an unnecessary attitude. The employee from this morning 9/11 did not greet us as we walked in and also had an unnecessary attitude. We will not be using this location again nor would we recommend it to friends and family.

Debra A.
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Le client n'a pas laissé de commentaire.

Merry T.
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No thing everything was great. Thanks a million.Was completely satisfied. You met all my needs at this location. Thanks valued customer.

Danielle W.
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Horrible customer service. Dirty run trucks !

Vincent T.
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everything was awesome .

David S.
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Lesser milage rates Should be charged by the hour if returned 1hr later

Nada G.
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Le client n'a pas laissé de commentaire.

Anthony M.
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I don't now why they charge me extra

David G.
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a/c on my unit did not blow out the vents, no prior damage paperwork to show renter, unit needed some mechanical repairs ran poorly, check engine light on

Faye N.
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Le client n'a pas laissé de commentaire.

Christopher H.
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Le client n'a pas laissé de commentaire.

Keith C.
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A+ on everything!

Mark M.
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Turned the rental in early and was charged an after hour fee. What a rip off money grab!

Claudia R.
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I was charged $21.84 for after hours return but I did the return online as instructed.

tawana b. | Expérience générale |
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They Gave my things away & the guys attitudes are ridiculously I will be moving forward to get something done bout the poor experience I’ve encountered last week!!!

Joseph D.
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Le client n'a pas laissé de commentaire.

MARTHA R.
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One person working, took a very long time to be waited on, picking up and dropping off truck.

chaz B.
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Le client n'a pas laissé de commentaire.

Vincent T.
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Le client n'a pas laissé de commentaire.

charles L.
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When equipment is returned, make sure to give customer a receipt before they leave! Thanks

Salvador L.
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Great service. Friendly personnel.

Harold L.
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Just stay friendly and polite. Was a pleasure doing business with u-haul

tawana B.
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Need to speak to someone about this location soon!!

Keldra S.
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Le client n'a pas laissé de commentaire.

Kim D. | Expérience générale |
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Thank you! Personnel always helpful and professional!

Matthew S.
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To not change my *scheduled* truck that I had from 4:00, and push it to 7:00. Huge delay, and huge inconvenience on myself, family, and friends that were helping.

Selita H.
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Le client n'a pas laissé de commentaire.

Shantell T.
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Le client n'a pas laissé de commentaire.

Brandon B.
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Le client n'a pas laissé de commentaire.

darren P.
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Le client n'a pas laissé de commentaire.

griselda G.
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Slightly more friendly customer service

Raul P.
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Le client n'a pas laissé de commentaire.

Sulynn L. | Premières impressions |
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Outstanding overall with everything. They was kind and had patience with every question I had.

Tonia B. | Expérience générale |
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Overall decent experience. However, I booked the unit through your main u-haul corporate number as it was done simultaneously as booking the trailer. The service agent clearly stated that I had a unit at this location that was climate controlled. I get to the location and they do Not have my reservation and cannot offer a climate controlled unit. This was frustrating. Then to be told we will be charged an extra $2 per furniture blanket if we don't fold them....REALLY?! Other than that, experience was decent. Team at this location still was helpful in resolving the issues.

Kathryn R. | Premières impressions |
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Customer service was Horrible. The young man had an attitude the entire time it was as tho I Interrupt him. He was short, no explanation at all to what I was asking concerning the card to swipe to gain entrance to my storage on the third floor. He was just unconcerned about waiting on me.

Danielle H. | Premières impressions |
Évaluation :

I reserved a uhaul for February 29 at 7am ., totally forgot about that time made it to uhaul around 8 only to find the truck was No longer available., no warning Na email reminder nothing. I e reserved vehicles for personal usage and never received this type of service. Uhaul should definitely look into this policy and make the employees more sympathetic with customers because the attitudes are terrible

SIMONE A. | Expérience générale |
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It was a bad experience my storage was broken into and very personal things were stolen.

Kim D. | Premières impressions |
Évaluation :

Very professional and helpful Aisha and Darlene were very nice and assisted me with my new storage unit.

Charon S. | Expérience générale |
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Need loyal customer incentives.

Miquel A. | Expérience générale |
Évaluation :

Great staff and location loved my experience

michele b. | Expérience générale |
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Great job

John V. | Premières impressions |
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Great service

Cameron H. | Expérience générale |
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The GM of this location was problematic to work with but the owner that I dealt with was amazing. She and her staff took care of our needs especially on our move out day. Hours of location are bad.

TRACY S. | Premières impressions |
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Not very happy i wasn't supposed to be charge but yet y'all two transactions outta my account

MICHELE R. | Expérience générale |
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I have been very pleased with the location and service I received. The staff is always courteous and friendly. They are very helpful too. Thank you for a great experience.

sandra d. | Expérience générale |
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Didn't like the hours because sometimes I work late and may need to get to my storage, and can't because it's closed. But it's totally understandable. Sandra D.

Lamarilus J. | Réservation |
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Very professional, helpful, and courteous staff!!

Denise F. | Réservation |
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I truly appreciate how the company has improved the pick-up/drop-off experience, so hassle-free, thanks to the online services. Overall, the staff was efficient, knowledgeable and very accommodating.

LEON G. | Expérience générale |
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The lady at the front desk was extremely helpful. She was such a pleasure to deal with She was kind and very astute Thank you I will use uhaul again And tell my friends and family Leon

Deric J. | Expérience générale |
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The agent at the desk could use customer service training. The manager came in to guide her and complete the transaction. He was pleasant to both the employee and I. Overall good experience.

CAROLINE M. | Expérience générale |
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My only problem with u haul is the fact, yearly the storage fees went up. I know it cost to maintain any business. However, in the eleven years I stored my merchandise the cost became unaffordable.

Non reviews have been submitted for this location.

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