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ZULAMIA H. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage at Palmdale Rd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Jocelyn was just sweetest ever!!! She really made it less stressful for me. And little thing is very strong & mighty. My other storage facility is just as good as you guys, I say that because I've been with them for a couple of years now. Thank you for making my money worth it.
Roseann L. | Online Move InAfter having a MISERABLE UHaul experience and leaving me EXTREMELY unhappy with Uhaul as a whole the people at U-Haul Moving & Storage At Palmdale Rd Made me feel welcoming and made their part of my experience pleasant!
Peter G. | Premières impressionsThe storage I rented was confusing and unaccessable.Was not able to reach anyone when I got to the storage. It was a big waste of time . There was not much available to rent in these areas.I need to cancel this storage I will be using another company!!
ANNETTE V. | Expérience généraleNothing, the people and the owner @ the u haul office went beyond to make sure I got what I needed..
yvette D.Jesse G. Or C.(worked morning on 8/3). Excellent customer service. I was nervous because I tried to do mobile pick up. He made the experience unnerving.
Kalonia J.Nena Johnson is the greatest person. She is intelligent and very knowledgeable
Patrick C. | Expérience généraleVehicle turn in is very time consuming. Getting on the app is hit and miss. App kept closing and needed to start over 3 times. Ended up calling.
Denise M.Jesse went over and beyond considering he was the only one there today. It was quite busy but he did a really great job today.
Brittney F.I don't know what else could be done everything was clean they were open on time the truck was clean and ready to go everybody was kind and polite Thank you
Rosa E.This location has great customer service and fast friendly person at counter. She is an asset for your Company. Thank you Jocelyn.
Timothy C.Super friendly staff. Extremely helpful
Michael P.My experience with this unit was amazing thanks for keep my family belongings safe...
Daton H. | Expérience généraleN/A Very Professional, Courtesy, Kind, Hospitable And A Lot Of Love Shown. Blessings
SANDRA C.Exactly what I needed.uhaul had everything I wanted.. excellent!..
SEBRENDA A. | Expérience généraleThe staff was very informative and helpful with my every question. Thank you for your high level professionalism.
David E.Fuel sending unit sticks causing customers to add more fuel than required which unnecessarily raises the cost of the rental!!!! If you are going to expect customers to continue renting your trucks, keep them in good operating condition so the customer doesn't get ripped off when adding fuel!!!!!!!!
James H.Just maintain the Same Excelente Costomer Service 100 % that it is.
Rosendo U.I Will Always Use This Service “Excellent”
SANDRA C. | Premières impressionsThis is the best location. The staff is very friendly and knowledgeable. I have used this U-Haul several times with No issues. Great staff!
Carlene T.Nena was great from beginning to end. I appreciate great customer support and she provided that and some more. I will recommend friends and family to this location.
David R.No comment at this time
DAVID M. | Premières impressionsThe experience and staff were perfect
CHRIS T.Most definitely will be returning with the most friendly staff.. thank you guy's..
Mathew B.The staffing was incredible! Albeit, I'm a Senior Citizen and am astute in using my iPhone..the staff still wanted to help with taking the image of my driver's license and completing the remaining items. I just let them do it since they were so willing to help. I smiled to myself as they thought they were expediting the process. Whatever U-Haul is doing with your hiring and training process...keep up the great work!!!!
TYRAIN E. | Premières impressionsThe people they are so friendly and sufficient. Very professional. Kind, and considered m
MARJORIE J. | Premières impressionsGreat staff
RICHARD M. | Expérience généraleEverything was great!
Tracy D.Customer service excellent!
robert T.Nena is the best!!! I would recommend U-haul to anyone!!!
Gregory H. | Expérience généraleAgent was very helpful and knowledgeable.
richard A.Nina does a great job!
maria s. | Expérience généraleI can honestly say I never had any doubts that my stuff was safe, will use again if ever needed
ADRIAN M. | Expérience généralethe drivers side door is difficult to close
Joanne T.Employ more persons like Neana Johnson ,loved her happy disposition & professional attitude, great for customers! 😊 DENNIS NEAL 4422532356.
Dennis N.Not sure they are on top of everything clean,open on time,good equipment,polite and friendly
Rosa E.Everything was great!
Tracy D.Great service and helpful upon asking questions.
LarryGREGORY C.Jocelyn was very friendly and kind. She was easy to interact with and knowledgeable in answering any questions that I had. Very pleasant experience.
Michelle F.Just fine will always use this facility for storage
KYMLA M. | Expérience généraleNena nena nena hands down service five 🌟 s
Curtis C.Thanks 🙏🏾
JUANITA C. | Expérience généraleVery friendly staff. Great service. Prompt and courteous.
BRENDA C.The staff was always friendly and always helpful
esther g. | Expérience généraleMy whole experience was very quick and easy with the 24/7 option and when I did have a problem the wonderful nice lady inside the office came to help me with no hesitation, she was very nice and helpful
RIDA A.Everyone is so nice! I will be back if I move again!
Heidi A. | Expérience généraleThe owner was very nice, professional and knowledgeable, and the young lady that I return to equipment to was very nice professional helpful. This was definitely one of the best U-Haul places I've been to definitely make this my regular place for rentals. The staff was outstanding and again, the owner was very nice and very helpful.
Douglas N.Nena Johnson and her team are the best I was get my Uhaul form them thank you
Jaquline J. | Expérience généraleI was 2 days late after my payment was supposed to be paid for my storage unit. And the staff was absolutely understanding and let me get all my stuff out 2 days after my storage payment was due and they didn't charge me for the month! I'm so grateful for there understanding and compassion! Thank you so much guys
CHRISTOPHER F. | Expérience généralea very positive experience. staff are very helpful and friendly. professional demeanor.
David A. | Expérience généraleIVE BEEN WITH YOU ALL SINCE 2014 YOU GUYS ARE GREAT AND AMAZING ESPECIALLY YOU ALL STAFF MANAGEMER
Pinky J.The staff is great and understanding Best Storage in the High Desert
Joseph D. | Premières impressionsThey are awesome
Ana M.The manager is awesome and nice ! Was with this place about 7 years and no complaints.
Lauren O. | Expérience généraleIt was a pleasure dealing with Nena at this location. She checked me in quickly and got me out the door fast. Will come back to this location again.
Alejandro C.Made my move smooth and convenient
CAROLYN T. | Premières impressionsAfter having my unit broken into, the people there were no help. Said they would give the video to the police, that never happened. Police said when they asked for the video, they told them there was no video. I was told they had video So, did they lie to police or the one renting the unit? After paying for storage for over a year, I end up with most of my stuff stolen.
Laura S. | Expérience généraleStaff was Courteous, Friendly and Professional. Equipment was very clean!
Juan C.Jesse is great 👍 good service
David R.Good staff on both sides of the trip from pick up to drop off.
Norman M. | Premières impressionsYour staff is rude, aggressive and argued with me they made me feel unwelcomed. And laughed talked behind my back thinking I was no longer in room. I was sitting by restrooms. Horrible
LISA H.merci
Johnathan J.Great experience!
MARK T. | Expérience généraleEveryone was awesome!
Heidi A. | Premières impressionsStaff is awesome, very helpful
Farrel P. | Expérience généraleUhaul has the cleanest facilities and they maintain their trucks very well, I feel very safe driving their trucks. The staff is always very helpful, friendly.
Linda O. | Premières impressionsNena Johnson was very helpful and informative. She was polite and thoughtful
Geraldine N. | Premières impressionsOne of my best experiences ever thank you for your courteousness Mario the mechanic and yeah like the receptionist I forgot her name but she was amazing In the inland Empire area my drop off was very easy and accurate as well thank you at the Vermont office
Aquanetta D.I love this location they are very nice and very helpful I had a storage here as well and I pay my rent on time the staff is very nice and very good at their job
Saquana S.This location is clean and its service team is excellent. I have used this location 3 times in the past 8 years and it is consistently well ran.
Jen Y.The young lady was very professional and worked ver hard.
Mina M.The manager Nena is very unprofessional, she can tell you to get the rental back because other customer needs it, but I am already a customer right? Discrimination?
VRUYR N.No complaints! The staff was great, very positive experience.
Ann G. | Expérience généraleAppreciate it 🙏🏿
Tameekca B. | Expérience généraleThey were patient and helpful when I was behind on my rental fees. Always respectful and willing to assist. The staff is amazing
Richardson C. | Expérience généraleGreat service
Kevin M.The only complaint is the rustiness (as expected) of the locking mechanism on the door to the outdoor unit! A major reason to remove belongings from outdoor unit aside from hiking prices.
Edward C. | Expérience généraleThe service I received cannot be improved. Thanks to Nina and staff
JAMES S.Not a thing👌👌👌
dorotha B.They were great! Definitely help for the big move. Friendly and very helpful! If I ever need a uhaul I will use this location.
RUDY G.Thank you for a smooth move.
Mike A.Would have been excellent if I could have got a retro
Lutanger L. | Expérience généraleAlways nice here, very helpful, very friendly.
Gretchen B.Service agent was very friendly
Brian W.I wish I could remember the agent that helped me in the am. She was Tops in my book, friendly, patient, helpful and very informative...Keep your good customer service and you will get referrals.
yolanda V.I inherited 3 lg units. when my best friend / my loving sister passed away so suddenly. it took a few months to clean them out. they were always friendly and helpful no matter what came up. not having other family living close it was a struggle they always had a smile on their face and helpful information about were to get rid n what to do with her things and even helpful with someone getting to help me move stuff in n out after hours. iv never had a facility so friendly n helpful ever befor. Manager has her group of employes well manared and knowlageable with rules n regulations. they each went above and beyond to help me during the time of emptying these storages. in the ol days family operated companys were the best and this facility felt like the ol days. respectful loving like group like family. id suggest this facility to anyone i kno no matter the distance from home. thank you to all of them even for putting that extra lock on my unit when myself being so scatter brained didnt lock the unit properly. they had my back. and for all those smiles and friendly hello hows your day gestures when i needed them most. god bless you all. sincerely D. Simpson/Zizolfo
Denise S. | Expérience généraleI had a vehicle problem and needed to store my 5th wheel while I got truck fixed. Ms Johnson was great helping me, and I thanked her when I checked out. Jesse helped me with the checkin paperwork and please thank him for me. Very professional!
Kenton K. | Expérience généraleRV broken into twice, you tell me how my experience should be. Also lackadaisical response from staff regarding the incident left me wishing I had never heard of your establishment. Gary Eaker .
Gary E. | Expérience généraleCustomer service here is wonderful, I never forgot in 2018 when I used the storage how polite and friendly the front desk worker when I went inside and I had to go back because she was very convent and helpful. Thank you for serving the community.
Monique C. | Premières impressionsVery convenient and nearby friendly staff easy to unload thanks
Ragina P. | Premières impressionsWith the exception of a driveway light out, I have no complaints. Nena was very very good to me. Kinda sad to leave, but prices became too much
Melanie (Daniel) M. | Expérience généraleEveryone at the two store I dealt with were great. Merci
Kenton K. | Premières impressionsHad a few bumps but Nena came in with a cap and smooth everything out and had us leaving with a smile. Thanks guys
Horseshue P. | Premières impressionsHad a great experience
Joseff R. | Expérience généraleMerci
YOLANDA B. | Expérience généraleEveryone is very polite,a plus for me. Thank you .
YOLANDA B. | Premières impressionsGreat staff! Would definitely store here again. Thank you!!
Joshua B. | Expérience généraleCustomer service has always been very nice and helpful.
TAMMY L. | Expérience généralethe staff was always helpful
Jim R. | Expérience généraleNice and professional personal,.👍
Rene J. | Expérience généraleAccess hours should be earlier than 7am and 9am (sunday). Access hours should be no later than 6am (sunrise) since most people, like myself, want to get an early start in moving items in or out. Especially, Sunday (weekend - opens at 9am) when most people do not have to go to work. The office is very well maintained, but the outside where the lockers are located need to be swept once in a while. Not once have I come into my storage bin without trash in front of it. Otherwise, everything is good to go. Nena is a great host.
Leo T. | Expérience généraleI did my reservation on my phone and I went in & Met Ms. Nene and she is a doll. Very helpful and very good attitude and she was cleaning & that let me know that I was in good hands. Restroom is available & CLEAN DID I SAY CLEAN.. SHOUTOUT Ms. Nene and crew
Tameekca B. | Premières impressionsThanks
RONDIE L. | Expérience généraleI appreciate you guys. I love your business. Thank you for everything. I'm so happy
Sally L. | Expérience généraleStaff went above & beyond for us.
NIGEL R. | Premières impressionsThis facility had the friendliest staff I ever experienced. Thank you for your service when I needed it.
Steven W. | Expérience généraleEverything was good except for the large units were not available. But the young man that help me did a great job thank you much
JERMEL J. | Premières impressionsService was Excellent and Quick
VERA W. | Premières impressionsWhen I was looking for an nice and clean place to have my belongings stored, I chosen U-Haul on Palmdale Rd in the city of Victorville. Staff Nena Johnson was friendly, helpful and professional . I knew my belongings were safe and secure.
Juanita M. | Expérience généraleNothing bad to say, everyone was helpful and nice all the time. Keep up the good job.
eduardo g. | Expérience généraleNela and Staff provided excellent service and assistance it was a seamless experience and I'll be back asap.
Stephen Louis H. | Expérience générale