Évaluations des clients U-Haul Moving & Storage at Palmdale Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Palmdale Rd

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carensa s. le

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The staff are great

Caleb B. le

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It wasn't her fault for not knowing but the only employee for the day didn't know how to set up a car on a hitch and I was also delayed in picking up my equipment.

John R. le

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Le client n'a pas laissé de commentaire.

TARA D. le

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Le client n'a pas laissé de commentaire.

Jeffery P. le

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Have more than one person working

Anthonie E. le

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The customer service was supreme. Was met with professionalism and down to earth conversation. Very pleased!

Joseph S. le

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Le client n'a pas laissé de commentaire.

MARCO A. le

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Everything just fine,thanks

David W. le

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Le client n'a pas laissé de commentaire.

Ingrid B. le

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I was impressed when I walked into the office with the overall appearance. The clerk was very professional and greeted me as soon I opened the door, Later, I became very ill and the clerk gave me water, provided

Ricardo M. le

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Le client n'a pas laissé de commentaire.

Kenneth G. le

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Le client n'a pas laissé de commentaire.

BRENDA L. le

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Very efficient, I appreciated the way they handled themselves professionally. Thank you for a smooth move!

Carensa S. le

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Le client n'a pas laissé de commentaire.

kenneth m. le

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Was made to wait approximately 10 minutes for help. Picture of vehicle were not what I received, customer service must not be important to them because the guy was rude and not helpful in answering my questions.

Shannan P. le

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This comment has nothing to do with locations but the costumer service agents online or at your call center. I had talked to several agents due to my move. The first person who made my initial reservation was great & friendly however when I received my confirmation email he used my mom’s last name not mine.(Both our names were on our storage unit.) minor but weird mistake. When I called customer service line the day before my “truck rental pick up” the lady couldn’t find my reservation, but when she does it’s for a completely different day, actually over a week after the day I reserved it for; which was so confusing & frustrating. The customer service lady was very nice & accommodating, however I ran out of time & had to end the call before I could reserve with a credit card & she emailed me what she reserved for me so far. This is the day before a big move! I was beside myself how this could of gone so wrong? After my meeting I called to reserve the new reservation with my credit card & this customer service agent was rude & again couldn’t find my reservation? Maybe it’s not the agent nor me but your “computer system.”??? Through my email she was finally able to find my “new” reservation & reserved it. Later I remembered the original reservation was under my first name & my mom’s last name & out of curiosity I called back using my moms last name & there popped up the original reservation. Canceled the “new” one & confirmed the original reservation, added a dolly & location drop off. Such a weird frustrating experience which was solved in the end but would of never happened if the original customer service agent used the appropriate name for me for my reservation.

WILLIS H. le

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attendant had to have 2 locks? that were attached to my rental unit cut because my key did not work on either one, my original lock had been removed. The attendant was very helpful in getting it open

Trina W. le

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The staff providing me and my family with excellent customer service. They helped a difficult situation for us, for being kind and caring and making sure we had everything we needed. Great job everyone.

murcy v. le

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Le client n'a pas laissé de commentaire.

Jermaine B. le

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Not a thing

Rachel B. le

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I was not informed I would be charged an extra day I had called in to see if I could keep the rental one more day and was told no so I rushed home from a jobsite and tried to turn in vehicle only to be told I couldn’t and I was already charged for an extra day per my request. I am just a little confused at the lack of communication.

Tamicka W. le

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Have more than one person working at the front desk .....so they won't get overwhelmed when the line begins to get long. Each costumer takes about 20-25mins each.

Selina V. le

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Thank U 👍

richard o. le

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Le client n'a pas laissé de commentaire.

Nicole O. le

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Le client n'a pas laissé de commentaire.

Trent Terence H. le

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Le client n'a pas laissé de commentaire.

Tommie F. le

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Le client n'a pas laissé de commentaire.

Nena J. le

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Le client n'a pas laissé de commentaire.

Nerissa R. le

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Amazing customer service. Very friendly. Clean van. 10/10 would recommend.

Edward K. le

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Le client n'a pas laissé de commentaire.

Durrell Y. le

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Le client n'a pas laissé de commentaire.

Max B. le

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Le client n'a pas laissé de commentaire.

MARANNE L. le

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Le client n'a pas laissé de commentaire.

rodney t. le

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I was very pleased with the way employees treated us and the way the area was maintained.

Carlos L. le

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Le client n'a pas laissé de commentaire.

Sandra F. le

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Le client n'a pas laissé de commentaire.

Jaime R. le

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N/A

Joshua A. le

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Thank you for helping me out in fixing what i needed

Jacqueline J. le

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Le client n'a pas laissé de commentaire.

omar c. le

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Le client n'a pas laissé de commentaire.

kelly C. le

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Le client n'a pas laissé de commentaire.

Kelly g. le

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Customer service was excellent. Very helpful and got me into a truck right away.

wendy w. le

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very clean location service is above standard friendliness at all time great Team!!

Jesus D. le

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Le client n'a pas laissé de commentaire.

Steven M. le

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The clerk was very professional and helpful!

Michael T. le

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This is the most organized and prompt U-Haul location that I have ever visited.

Jim M. le

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I wish the storage unit I rented had lighting. Other tant tat, the whole experience was great.

CRAIG C. le

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Keep up the good work

deidra w. le

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Le client n'a pas laissé de commentaire.

Tim M. le

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Thank you

Samuel E. le

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Some friendly employees saved my butt one day when I was in a hurry and my key broke off in the lock. Folks in the office were always very helpful and nice too

Mary M. le

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customer service represented, gave excellent service, and was very nice, & helpful.

Carmelita D. le

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Very professional and kind

Spencer k. le

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Le client n'a pas laissé de commentaire.

samual a. le

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Le client n'a pas laissé de commentaire.

valerie r. le

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Very professional

marvin y. le

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I was and always have been very satisfied with my rental with hual whether it space or mobile equipment

Ramon r. le

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very good service

SEAN / WENDY S. le

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Everything is great especially the rates.

Richard H. le

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Great service. Super staff.

CARRIE MECHELLE C. le

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The staff was extremely friendly and helpful at every interaction. I will definitely recommend.

David R. le

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There was an issue with one of the rental vehicles. The staff promptly adjusted and provided a truck instead. They provided good common sense on how to handle the service. They provided good service.

FELITA G. le

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Thank you

VALARIE V. le

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A little pricey that’s all

Willene P. le

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Very secure place love it

Mike W. le

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Everything was great as usual

Sheila S. le

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Good service

Lorraine A. le

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Very happy with customer service

Claudia L. le

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I am a deployed soldier overseas and my storage rent was raised for cleaning and security. My fiancé visited to check on my storage unit and there was trash outside my unit and a dead mouse inside.

Debbie S. le

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Thay really did a great job 😜

LORRAINE P. le

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I liked walking in and being able to walk out without all the red tape. Personnel was very nice and professional......getting me out quickly which is so valuable to me is my time.

ALI A. le

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I appreciate the staff, they were responsive and helpful every time I or called visited. Great experience!

Thelma C. le

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The staff was always friendly and courteous. Whether they were extremely slow or extremely busy, they greeted me and offered assistance.

Julie G. le

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The staff are very friendly and helpful. The facility is clean and well maintained. I Would recommend this facility.

Kenya G. le

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The staff is always very nice and helpful. Nina is the best.

JOY E. le

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It's a huge Disappointment! Stored our brand new 5th wheel at this location from Oct 2017. Received emails on payment reminder but FAILED to inform us when theives BROKE into it in March 21, 2 mo ago