I was helped very quickly and had no questions or concerns. After returning the van I also received my adjusted receipt quickly as I did not use as many miles as anticipated. Excellent service and value all around.
DANIEL WCustomer Reviews for U-Haul Moving & Storage at Parsons Ave
Testimonials From Recent Customers
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Could have used some help hitching up the trailer..chains was frozen in the ice and I am 54 years old trailer was kinda heavy for me to pick up to the hitch..could have used help with that..but still love dependable uhaul trailers ..my choice every time I need a trailer or car hauler
WARREN JThese employees are simply the best. Rental after rental, their natural customer service skills, wonderful and refreshing lighthearted banter with each other combined with exemplary job knowledge are second only to their politeness and customer respect. They are excellent at their jobs. A true rarity these days.
ROBIN LHappy new year
SHEENA LSuper convenient location. Very fast processing and courteous people. Professional and on point. Je la recommande fortement.
CHARLES FLoose linkage in the steering. Wandering all over the road.
SETH DMy experience was fast the intake person was very friendly and fast he answered all my questions he made me laugh Thank you
LUCY SThe customer service here is excellent. The thing that really caught my attention was the teamwork and willingness to help each other
TONI J | Expérience généraleThe guys are really nice and professional. They listen to your needs and will try and work with you.
DIANE CThe gas was low for a 2hr haul move, unable to make the full drive on the initial tank
KERIANN FEveryone was polite and professional and I need th storages again ,I will use it ..
BRENDA S | Expérience généraleI rented a 10' truck. The truck was in rough shape. The back door got stuck because a wheel came off the track. I switched trucks. While driving down the freeway I noticed air & rain coming in. I rolled down the window a bit & it started to fall off the truck. I pulled over and got the window back on track enough to hold it. When I returned the truck they said, "yeah, that keeps happening " !!!
JONATHAN JHad what I needed, gave me a discounted price
DANNY TThey are good job
ROBERT MThey did a great job. Very nice staff.
TONI JEveryone was professional and helpful
TONI J | Premières impressionsGreat experience! Staff was helpful and friendly and made my experience very smooth and easy. I rented a 10' truck. It was ready and clean when I arrived.
THOMAS Kpretty flawless, professional staff and knowledgeable
CHRISTOPHER PThe guys working there were very kind very sweet very helpful. Thanks for everything.
DEBORAH GInspite of a computer glitch, the U-Haul representative ( Chuck ) completed the appropriate rental forms and made it possible to complete our move. Thank you very, very much, Clayton Rhodes
Clayton RMy rental experience with U-Haul was good until I had a financial situation where I missed a payment and I had taken my account into a status that when I went into the office wasn't explained to me in a manner that gave me a clear understanding so I ended up paying a lot of extra money to U-Haul unnecessarily
Fred J | Expérience généraleLove the staff here
ANN MLocation is not great, and there have been some interesting people in the area (one of which tried to steal from me). Nothing bad about the staff, but the neighborhood has some problems.
Ryan G | Expérience généraleI've gone there numerous times and the staff there Mel, Pearce , Chuck, John and including the manager Luis. I know there is one more but I forgot the name of that man so I apologize for that. I'm Deaf and everyone there made efforts to communicate with me clearly and assisted me with things I need/answering my questions etc. Always friendly with me. Go and support Parson Ave location.
STEVEN BKey pad for entry never worked for me, I always had to ask to be let in.
Raymond G | Expérience généraleThe truck ran poorly and the included lock did not work
DYLAN TCan’t think of anything.
Stephan BEmployees were professional. Site was clean and organized. Reservation was easy. Hours of business are convenient. Price was great.
Suellen OThe issue wasn't with the location but the air/ heating in the truck did not work. It was first unable to turn from hot. It got extremely hot in the cab. Then the knob suddenly let loose and we were left with a cab that got absolutely freezing but when we try to adjust temp did not change.
JAN STruck smelled heavily of cigarettes but got the job done
Hannah KChuck and others had great customer service. I will not Recommend this location because of Lou not sure what his title if he is a manager not a good one I'm not going to be to hard on Lou he has Pride In the job. I just wanted %10 because didn't have truck I needed. I will say I didn't reserve it. It all worked out.
GRETCHEN JIt was closed but organized
TRICIA RCustomer service was great and all the guys were super friendly and helpful! Very quick moving- 10/10!!!
ABIGAIL KThank you. The gentleman managing this store (I was there Wednesday morning, 9/25) is excellent. G
GRETCHEN OThis location needs som help. Employees smoking in the building, trucks aren't cleaned, check service light on, and overall service below average.
SKYLAR HAnother great experience with the team at Parsons Ave.
EDWARD MVery tight space when renting a big truck.
ELIUD LI was their mailman for 18 years and I knew that facility well. I wouldn't have trusted my personal property to no one else. Thank you for my peace of mind.
Robert C | Expérience généraleThis is the only location I will rent from! The people are always helpful and nice.....
MELISSA LJust wish the pickup trucks were more available
FREERIC SAwesome possum customer service! We can always count on this location for treating us well and with respect. Thank you for great staff who care
EMILY MEverything was great with their service!
DAVID RMy electrical caused damage to my car
Eve HIt was great. Can't think of anything.
VICTORIA CTail lights didn't work on the equipment I was given. Had to have someone drive behind me for safety concerns. Online said ai could use truck and trailer combo, got to the U-Haul location they said I couldn't use it. Had to use a box truck instead. Poor experience all the way around.
ELIZABETH BNothing, it was great
Oshanique TEverything Is Good
Jhomel CQuick, friendly service! Thank you!
Susan Pvery friendly great customer service!
TERRY MExcellent
KIMBERLEE BThe customer service we received was extremely professional and the vehicle was very clean and in excellent condition
ROBERT KGreat job
DEMBA FStorage was well kept and staff was very nice and considered in helping
Lavella C | Expérience généraleThe prices were raised on me but the storage unit was what I needed. I recommend u haul and I am satisfied
charles c | Expérience généraleMy last 15 years of service from u-haul have been great!
LAVETA H | Expérience généraleThey were rude about replacing my key card and half the time denied me access through the main doors.
Jonah K | Expérience généraleWe were treated and shown units by a friendly woman who walked us to the units and showed us the size. The gentlemen at the counter was efficient and quick. It's nice to walk into a facility and receive good customer service.
Michelle M | Premières impressionsYou have an amazing Staff at parsons. Every time I went they were kind, helpful and went out of their way to help me. I totally appreciate their kindness and hard work. It shows great leadership on the team!
Teryn W | Expérience généraleFor the storage unit but with truck rental my experience was horrible
bryan w | Expérience généraleToo pricey for the smallest storage unit
Gerald B | Expérience généraleThe staff was helpful and the facility was clean, but the location was difficult. Due to the size of the parking lot, it was not very convenient to maneuver a 20' truck around to back up to the lone load/unload area. Plus, employees had taken many of the available parking spots, including both of the ones near to load/unload (and including one that was marked handicapped, but the employee's car did not have a placard or license plate), so I had to walk across the lot in the pouring rain to move boxes that were not going into storage from the truck to my car.
Alekzandria P | Premières impressionsThe staff there is very helpful
Susan G | Premières impressionsThank you to Pete Barnes' team. everyone helped me out with my storage and moving questions. very friendly staff. Javier
Javier E | Expérience généralevery friendly staff, Parson's location has a great team. if one didn't know the answer to a question, then the rest of the team was ready to help. moving can be stressful to some but when you come across a team like Parson's it eases things a bit. thank you!
Javier E | Premières impressionsI've had my storage unit with U-Haul Parsons location for over four years. This location had a habit of closing the front entrance of the storage early (i.e. 5 to 10 minutes early). And not everyone gets off work in time to make it to your location by 6:45pm on a weekday. The last experience I had at your location was with Luis Olivo, who locked the front entrance of the storage early, and demanded that I go around and use the side entrance of the storage, even though I arrived five minutes before 7:00pm. Well, the side entrance door has never opened with my card. And Luis' unwillingness to accommodate me by opening the front entrance was the last straw for me. For four years, I paid full price for a storage that I had restricted access to. And your assistant manager didn't even take care to offer good customer service.
MELODY C | Expérience généraleGreat costumer service.
Geoff C | Expérience généraleHaving visited the facility several times and renting moving trucks a few times, I can say I always appreciated the promptness and friendliness of the staff. I don't know their names, but in particular and older gentleman (owner perhaps), and a younger lady. Good vibes from them both.
Noah J | Expérience généraleSafe, clean, friendly and comfortable place that will serve as my "Attic" forever. Pete is my hero and his staff Outstanding! No complaints at all with move in and less than a half mile from my home!!! Thank you Pete abd Staff!!
CYNTHIA F | Premières impressionsI am a long time and frequent customer of the uhaul on parsons in Columbus Ohio. Pete and his co-workers always go above and beyond to help my family whenever we are in need of assistance with our unit or needing to rent equipment. I appreciate them all and look forward to coming back in the future to accommodate our moving and storage needs. Thanks so much to Pete and the Parsons uhaul family!!
Royalle M | Expérience généraleThe men Working were not very pleasant the football games seemed much more important than greeting or even responding when we said thank you have a good day
Kellie R | Déménagement en ligneStaff was great. Very happy that I chose that location.
Jaye L | Premières impressionsThe unit I rent for $139 was a little small, but we got all of my daughters things in there. It was a little disturbing to see mouse traps in the unit, but overall, I was satisfied.
FELICIA B | Expérience généraleI was always treated with respect the location was always clean
SANDRA C | Expérience généralePete and staff were excellent!
Benjamin M | Expérience généraleGreat staff, good people
Jerome j | Expérience généraleIT HAD ROACHES SO NASTY!! WILL NEVER USE UHAUAL AGAIN
Cameron M | Expérience généraleI have no problem with the company on the 7th of June 2020. I had paid the storage this month on the 1st of June so I was only there for 7 days so I would like to know will I reverse some of my money back on my card since I wasn't there for the whole month so someone call me back and let me know if I get some of my money back on my credit card. Thank you, Jerrie Walker
Jerrie W | Expérience généraleThe unit apparently had mice because, when I moved out, there mouse droppings on my reclining chair and a mouse trap box in the unit.
Robert H | Expérience généraleJust I really like the place
Kelly w | Expérience généraleThe staff went above and beyond to make sure i was very secure and also made sure that i had any assistance i needed when i needed it. I thank them very much for their awareness and helpfulness.
April M | Expérience généraleReally helpful
Kelly w | Premières impressionsThey were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.
Jami P | Premières impressionsCustomer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.
PRISCILLA R | Expérience généraleAll of the employees were very friendly and helpful.
kimberly s | Expérience généraleFantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Recommande définitivement
GARREN D | Premières impressionsThe U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!
dean p | Expérience généraleThey was really helpful and nice
catrina j | Expérience généraleFacility was great but had to jump truck twice
Jacquelyn G | Réservationits prefect to keep my stuff things unitl i get my own apartmetn
Timothy S | RéservationRecommend extended hrs at least to 10pm
DANA R | Expérience généraleMice and rats ruined all of the items we had in storage!! The store manager was very nice and deserves a raise to work at that nasty place! They also said too bad on your loss!! Never use their storag
robbie r | Expérience générale