Customer Reviews for U-Haul Moving & Storage at Parsons Ave

4 081 évaluations

1211 Parsons Ave   Columbus, OH 43206
(S Of Thurman Av)

(614) 478-6623

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(614) 478-6623

1211 Parsons Ave
Columbus, OH 43206
(S Of Thurman Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ethan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dillon K. 
Évaluation :
5

Everything went smoothly with the rental. Very please with the service.

Michael T. 
Évaluation :
5

Always a great experience with this owner and location! Merci.

Brian H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dana F. 
Évaluation :
5

The Branch manager is the most amazing person. I would like to make a recommendation that he is rewarded. The system was down this am and he made sure that I taken care of. I can tell he is doing the jobs of 8 people but he always has taken care of me when I go to the parsons ave location. I would never go to any location other than his.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trent H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

craig C. 
Évaluation :
4

Great shop. Pearce (so?) was really helpful, quick in & out, will be back in the future.

Douglas J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
5

very helpful

Leslie B. 
Évaluation :
5

There was a guy across the street harassing us about why we were there and wouldn't leave us alone while we were trying to return the uhaul, not your fault at all. The experience with yall was great. Merci.

Jasmine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
1

Representative was rude and too sarcastic

demitrus H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victoria T. 
Évaluation :
3

I've had my storage unit with U-Haul Parsons location for over four years. This location had a habit of closing the front entrance of the storage early (i.e. 5 to 10 minutes early). And not everyone gets off work in time to make it to your location by 6:45pm on a weekday. The last experience I had at your location was with Luis Olivo, who locked the front entrance of the storage early, and demanded that I go around and use the side entrance of the storage, even though I arrived five minutes before 7:00pm. Well, the side entrance door has never opened with my card. And Luis' unwillingness to accommodate me by opening the front entrance was the last straw for me. For four years, I paid full price for a storage that I had restricted access to. And your assistant manager didn't even take care to offer good customer service. 

MELODY C.  |  Expérience générale 
Évaluation :
3

We made a reservation for a 6' x 12' trailer from 1314 E. 5th Columbus location. After standing in line for close to an hour and then completing all the necessary paperwork, I was told that they did not have the trailer. I then had to go to 1211 Parsons Columbus location, stand in line and fill out all the same paperwork. Very disappointing

Martin L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shawn K. 
Évaluation :
4

They have always been friendly when I go into the store and the rental process is easy.

Mary Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaylee H. 
Évaluation :
5

The service rep at the counter was excellent. I failed to get his name. I was at the 1211 Parsons Ave location in Columbus Ohio on July 31st. He was very personable. I would use U-Haul again in a heartbeat.

Terry V. 
Évaluation :
4

Location and staff was great but the truck was very old and had issues. - The gear shift wouldn't easily go into reverse. I had to try multiple times. - The cargo door wouldn't easily shut and was off track.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis F. 
Évaluation :
4

Neither furniture dollies or hand trucks were available when I had arrived although I had ordered both. The van ran just fine but had a broken windshield and damage to the back left door that was concerning when opened. The employees were friendly and accommodating and the location is convenient.

Merri D. 
Évaluation :
5

Parsons road was great. Much better than Georgesville Road, started out having to wait with 3 people in the line, no one to be found. Finally out of the service area someone decided to help. Then they didn't have my equipment available and didn't want to help until asked for my $50 guarantee. Then I had to wait again for n magaer that finally called someone else and the found it at Parsons road. Walk in to Parsons I get a friendly greeting and professional customer service. Still was a real pain. Definitely need a better way to ensure equipment is available when it's reserved. Seriously avoid Georgesville road unless you like being treated poorly and basically like you're bothering them.

Jason R. 
Évaluation :
5

Everyone was very nice and helpful!!

Emma S. 
Évaluation :
3

Not over charge when returning rental. My daily rental rates kept changing in different ways (insurance , cost per mile , contract specs )even though I only asked to extend the rental each day . Nothing should have changed except the return date. Please let corporate know that I will file a complaint.

Suzette E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wendy A. 
Évaluation :
5

The employees made it very easy to transfer vehicle and were very nice!

Lukas T. 
Évaluation :
5

The employe that helped me deserves a raise. He was very professional, efficient, and had a fantastic attitude. Thanks again- Jeremy C.

Jeremy C. 
Évaluation :
3

Ronald (checkin person) provided outstanding customer service.

Dominick M. 
Évaluation :
5

The lady that helped me with the rental and the lady that helped when I returned the truck, both awesome and helpful and friendly! I'll definitely come back and refer!

darlene S. 
Évaluation :
5

S.O.

DARRELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler J. 
Évaluation :
3

Our first appointment was a disaster. When my husband showed up to pick up the truck for our reservation, they told him that since he was a few minutes late they no longer had the truck and he would need to drive to the Hamilton Rd. location to get a truck. He left and started driving there, but we received a call saying they didn't have a truck either and we needed to reschedule. How does that happen?? If you have a reservation, you should hold the truck. Thankfully, we actually were able to talk to someone that was helpful and she reserved a truck for us a few days later. My husband picked up the truck and delivered it back to this location. It's a good thing we weren't on a time crunch at the time, otherwise, I would have not been recommending this location at all.

Kevin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas C. 
Évaluation :
5

All good.

Mark B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean G. 
Évaluation :
4

Pickup for a 5 X 8 trailer was quick and easy. The 500+ mile trip went very well with zero problems. The trailer towed very well the whole trip.

John K. 
Évaluation :
5

Curious about why I was instructed to return the truck with the tank 1/4 full when the truck only had 1/8 of the tank full when I rented it? Cost me an extra $15 in gas for a $60 rental. Otherwise, the experience was great!

Michael S. 
Évaluation :
2

I was charged for a dolly to use but never received it the day i picked up the truck nor did they ask me about when I dropped off the truck

Cealana R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joe D. 
Évaluation :
4

They had U-Hauls everywhere. The street was lined with them. A very busy place.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
2

Personnel at location did not review truck with me. Had to take a 26' truck instead a 20' one; more difficult to drive at 78 years of age. Truck had some "road rash" and poor front tires. The personnel at location did only the minimum.

Ross M. 
Évaluation :
1

There was cement caked to the side of the truck that would dislodge while driving and hit the car that was following me to my locations. I called the day before to confirm my reservation and then upon arrival told that they didn't have the dolly I requested.. it would have been nice to know that when I called the day before to make accommodations to procure one.

Kayla M. 
Évaluation :
3

The truck had crumbs over the dash and the gas level was lower than reported; I think just doing a run through would be helpful. Otherwise it was fine.

Juan Martin S. 
Évaluation :
1

I needed help and they flat out said no. I ended up laying on the ground in the rain trying to figure out how to detach the car trailer from the truck. Two random strangers saw me and helped.

Tuuli S. 
Évaluation :
4

They didn't have all the equipment that we originally ordered.

Kurtis R. 
Évaluation :
5

Large lot * easy process

Joyce M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dirk A. 
Évaluation :
5

They have exceptional service because of their staff.

DOROTHY H. 
Évaluation :
2

I stopped into this location (1211 Parsons Ave) to rent a pickup truck. The gentleman behind the counter told me they did not have any available without a reservation and to call 1-800 U-HAUL and they would tell me a location where a truck was available. I instead called the next closest U-Haul location. The rep took my reservation and said someone would call me within a half hour or so to tell me where to go for pickup. They called and sent me back to 1211 Parsons Ave! The gentleman at the Parsons Ave location demonstrated very poor customer service. He should have taken my reservation instead of telling me to call a 1-800 number. He surely could have done what the rep did at the other location. He chose not to. This wasted my time, ultimately his time, and the rep's time I who took my reservation at a different location.

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis S. 
Évaluation :
5

Not suggest the moving company you offered for me to use.

Richard C. 
Évaluation :
5

Everything was fantastic and straightforward. Extremely thankful for this location because the location I had reserved a truck at didn't have my truck and today was moving day, so thank goodness for saving the day, y'all. :)

Charlie M. 
Évaluation :
5

Everyone does a nice job at this close and busy location. Merci.

Kevin L. 
Évaluation :
3

I reserved a 20' truck weeks beforehand but they only had 26' and 15' on the day of my move.

Drew N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar R. 
Évaluation :
5

We use this location often. Pete is the best

sidney S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brice B. 
Évaluation :
3

I would have liked to know that the dolly I reserved and paid for was not available on my move day.

Caitlyn W. 
Évaluation :
3

Was charged for extra day when trailer was returned. Contacted customer service and they was supposed to credit $100 back to my card and didn't.

Todd E. 
Évaluation :
4

very nice people that work there. They seemed like they need more people to work there though. They were swamped!! but still provided great customer service

Melanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline H. 
Évaluation :
5

Excellent service à la clientèle

ANGEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
5

Rien

Eleanor N. 
Évaluation :
3

Many issues with the uhaul website when I tried to create an account and then when I tried to return the vehicle. The uhaul.com/share link was not working, I had to call and wait for a rep on the phone to finally return the vehicle. From start to finish, it took about an hour to return the vehicle which was too long. When I initially went to the location to pick up the rental, I was given a key, but when I got out to the rental; the key wouldn't turn in the ignition. I got a uhaul rep and she was not able to turn the key. We got another uhaul rep and he was finally able to turn the key after awhile. They gave me another rental; which was helpful. It just was a lengthier process than I was expecting to pick up my vehicle.

Macy M. 
Évaluation :
5

Very helpful, fast service. Got my move off to a great start.

Mary C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louis C. 
Évaluation :
5

Keep doing what you are doing. Pete checked the vehicle out to me. He was through, professional, and friendly. Camille is a gem. One of the nicest people I have met in quite some time. After interacting with her, she conveyed genuine care and concern about my satisfaction with UHaul. Great Job!

Norwood T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

matthew L. 
Évaluation :
5

Nothing, everything was great

LISA G. 
Évaluation :
5

Keep up the good work

ZACK P. 
Évaluation :
4

Smile

PAULA C. 
Évaluation :
5

The truck ran well. Very quick return process.

Gregory S. 
Évaluation :
2

Staff was not helpful. The associate kept saying she didn't know the answers when asked basic questions. Wouldn't go ask another coworker, finally another associate overheard and offered help.

Jillian B. 
Évaluation :
5

Amazing!! All I had to do was pull in and he took it from there!! WONDERFUL!!

Alicia M. 
Évaluation :
5

Great costumer service.

Geoff C.  |  Expérience générale 
Évaluation :
5

Having visited the facility several times and renting moving trucks a few times, I can say I always appreciated the promptness and friendliness of the staff. I don't know their names, but in particular and older gentleman (owner perhaps), and a younger lady. Good vibes from them both.

Noah J H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hans O.  |  Online Move In 
Évaluation :
5

Safe, clean, friendly and comfortable place that will serve as my "Attic" forever. Pete is my hero and his staff Outstanding! No complaints at all with move in and less than a half mile from my home!!! Thank you Pete abd Staff!!

CYNTHIA F.  |  Premières impressions 
Évaluation :
5

I am a long time and frequent customer of the uhaul on parsons in Columbus Ohio. Pete and his co-workers always go above and beyond to help my family whenever we are in need of assistance with our unit or needing to rent equipment. I appreciate them all and look forward to coming back in the future to accommodate our moving and storage needs. Thanks so much to Pete and the Parsons uhaul family!!

Royalle M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONDREA B.  |  Expérience générale 
Évaluation :
3

The men Working were not very pleasant the football games seemed much more important than greeting or even responding when we said thank you have a good day

Kellie R.  |  Online Move In 
Évaluation :
5

Staff was great. Very happy that I chose that location.

Jaye L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karina N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sam A.  |  Expérience générale 
Évaluation :
3

The unit I rent for $139 was a little small, but we got all of my daughters things in there. It was a little disturbing to see mouse traps in the unit, but overall, I was satisfied.

FELICIA B.  |  Expérience générale 
Évaluation :
5

I was always treated with respect the location was always clean

SANDRA C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIR CHARLES S.  |  Expérience générale 
Évaluation :
5

Pete and staff were excellent!

Benjamin M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

althea s.  |  Expérience générale 
Évaluation :
5

Great staff, good people

Jerome j.  |  Expérience générale 
Évaluation :
1

IT HAD ROACHES SO NASTY!! WILL NEVER USE UHAUAL AGAIN

Cameron M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gloria r.  |  Expérience générale 
Évaluation :
5

I have no problem with the company on the 7th of June 2020. I had paid the storage this month on the 1st of June so I was only there for 7 days so I would like to know will I reverse some of my money back on my card since I wasn't there for the whole month so someone call me back and let me know if I get some of my money back on my credit card. Thank you, Jerrie Walker

Jerrie W.  |  Expérience générale 
Évaluation :
3

The unit apparently had mice because, when I moved out, there mouse droppings on my reclining chair and a mouse trap box in the unit.

Robert H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

travis h.  |  Expérience générale 
Évaluation :
5

Just I really like the place

Kelly w.  |  Expérience générale 
Évaluation :
5

The staff went above and beyond to make sure i was very secure and also made sure that i had any assistance i needed when i needed it. I thank them very much for their awareness and helpfulness.

April M.  |  Expérience générale 
Évaluation :
4

Really helpful

Kelly w.  |  Premières impressions 
Évaluation :
4

They were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.

Jami P.  |  Premières impressions 
Évaluation :
5

Customer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.

PRISCILLA R.  |  Expérience générale 
Évaluation :
5

All of the employees were very friendly and helpful.

kimberly s.  |  Expérience générale 
Évaluation :
5

Fantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Would definitely recommend

GARREN D.  |  Premières impressions 
Évaluation :
5

The U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!

dean p.  |  Expérience générale 
Évaluation :
5

They was really helpful and nice

catrina j.  |  Expérience générale 
Évaluation :
5

Facility was great but had to jump truck twice

Jacquelyn G.  |  Réservation 
Évaluation :
5

its prefect to keep my stuff things unitl i get my own apartmetn

Timothy S.  |  Réservation 
Évaluation :
4

Recommend extended hrs at least to 10pm

DANA R.  |  Expérience générale 
Évaluation :
1

Mice and rats ruined all of the items we had in storage!! The store manager was very nice and deserves a raise to work at that nasty place! They also said too bad on your loss!! Never use their storag

robbie r.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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