Évaluations des clients U-Haul Moving & Storage at Peoria Plaza

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Peoria Plaza

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Cory H. le

Évaluation :

Nice guys polite

Rickdrieka S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ben M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul K. le

Évaluation :

I had an excellent experience with the U Haul team at this location, I would not hesitate to recommend them to a friend. Thank you again.

Darrin K. le

Évaluation :

The guy I worked with checking out and in is super great at his job, just very calm and positive and knows what he’s talking about to solve any issues you may have.

Davin H. le

Évaluation :

I have used Uhaul twice in the past 2 months, both times I was highly disappointed. The first time I was overcharged after the attendant asked If I would just like an email reciept My car dolly was not checked in for 3 more days and I was emailed the bill. It took me a week and SEVERAL phone calls to rectify it(Columbia, MO). Now the 2nd time, I rented a local truck for 4 hours, it took almost 45 minutes to pick it up. Then upon returning, after less than 2 hours the manager informed me the truck was supposed to be returned at another location. After checking, the truck hadn't been checked in (according to the new manager) for almost a year, and questioned,my wife as to what her name was, inferring that she was returning this truck from a year ago! another attendant argued with her and even had our name and billing correct. She brushed him off and then yelled across the office at him(Tulsa, OK) We are very reluctant to use Uhaul again. Please convince me otherwise. Its up to you

Lisa L. le

Évaluation :

It was raining cats and dogs when we returned the trailer. The attendant didn't complain but instead disconnected the trailer and took care of us promptly and courteously.

Kyle H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronald W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jimmy B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Billy S. le

Évaluation :

Overall a good experience with this location. Great help and excellent equipment.

Slade S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lennison B. le

Évaluation :

Le client n'a pas laissé de commentaire.

David C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard D. le

Évaluation :

Guys were very helpful when I dropped off the trailer. Thanks

Manuel L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anthony A. le

Évaluation :

I have yet to get the 10 dollars from my deposit back and I need that money asap please

Trae D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald S. le

Évaluation :

The District Manager waited on me and was just super helpful and friendly. I was really treated special at this location.

Jimmy A. le

Évaluation :

The employees were great on a personal level. Everything else was a clusterfuck. They didn’t have the trailer I reserved online, they only had two people working on a Saturday morning with about 5 customers in each line, and their lot was ridiculously clogged and unorganized. I will avoid this location like the plague from now on.

Ryan R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shibeka M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eric W. le

Évaluation :

More staff on Sunday’s. Make certain staff goes over drop-off procedures.

Christopher C. le

Évaluation :

Very friendly and helpful. Thanks!

Donna N. le

Évaluation :

No place to park my returned truck, otherwise a good experience as always.

Tyler R. le

Évaluation :

When I arrived trying to use the 24/7 sign in option, the key was not where it said was located. After quite some time, they finally realized that the manager had left for the day with the key to my truck in his pocket. They then had to find me a new truck and start the whole process over. After about an hour after my original pickup time I finally was able to drive away. So I really didn’t get my full 24 hours in rental time- what a joke. And then when I dropped it off, there was only one employee around helping the only other customer there. Finally about 15-20 minutes later another employee walks to the front counter from the back room. Completely ignores me and offers to help the other employee with his customer instead. They then take another 15 minutes before finally even saying hello. So I was there for over 30 minutes to drop the van off, with only one other customer in the store. Absolutely horrible customer service on both pickup and drop off. Customer service must be low on Uhauls mission statement. Truly sad.

Keith G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven B. le

Évaluation :

Great teamwork, especially when under pressure.

DANIELE B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Oscar C. le

Évaluation :

So far parking space is a bit complicated.

Amy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthew R. le

Évaluation :

it was fast and easy

Steven V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richie S. le

Évaluation :

Helpful staff, easy drop off process

Joel L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kair R. le

Évaluation :

Le client n'a pas laissé de commentaire.

ALVINA C. le

Évaluation :

you guys were so helpful thank you so much

Daniel M. le

Évaluation :

more information about where a person could park (or if they should plan not to park there)

John B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carolyn C. le

Évaluation :

I had to call to extend the time and ended up waiting almost 45 minutes before I got to talk 5o a representative. Then I was only on row phone about two minutes. Need to correct that horrible wait time. I'll know next time to ask for longer time to start with.

Lovell S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ylenia S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephen M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Berle L. le

Évaluation :

Le client n'a pas laissé de commentaire.

daniel s. le

Évaluation :

Did not get a confirmation that my storage unit was turned in and that we are no longer using it. Other than that, great all around!

Kathryn E. le

Évaluation :

Jordyn was incredibly helpful and the experience was very, very positive! I will use that location again and I will recommend it to my friends and acquaintances.

Yang S. le

Évaluation :

Le client n'a pas laissé de commentaire.

George H. le

Évaluation :

The trailer had a serious water leak. The purpose of getting a enclosed trailer was to keep my stuff dry!

Morgan C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cameron C. le

Évaluation :

The employee I picked up from was friendly and helpful and the manager who I dropped it off with was super friendly and awesome. Definitely my best moving experience so far.

Winford W. le

Évaluation :

Keeps everyone informed by email

Jacob P. le

Évaluation :

Really look into what loading and unloading companies you contract with. Needs to have screening complete for workers or at least only work with high rating companies.

GORDON H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christian N. le

Évaluation :

I'm gonna start by saying we will NEVER use Uhaul or recommend it to anyone after this moving catastrophe. To start, we were supposed to pick up the truck at a Stillwater location as we lived in Stillwater and were moving to Tulsa, we made the reservation WELL in advance and the day before pickup we're told they didn't have a truck and the nearest truck would be 25 miles away in Oilton. We decided to pick up the truck at our drop off location because we needed to bring my s/o's truck into town as he would be driving the Uhaul and were told we would be given miles to compensate. We pick up the Uhaul and learn that the Stillwater store did not put ANY miles in for us to bring the truck back to Stillwater with us so we could pack and move to Tulsa and the gentleman said he would put those in, the store was also out of furniture dollies but we weren't refunded for our rental at that time, okay no problem we will fix it when we return it. Next day rolls around and we are behind on our moving, we call to extend our rental and come to find out when we return the truck on Saturday the lady put in we had a 20' truck instead of 15' and no one made a note that we never got a furniture dolly to take with us so they were gonna charge us for that. On top of that the 280 miles the gentleman on Thursday gave us for the Stillwater store's fuck up magically disappeared and we are being charged a full 310 miles for our rental? Excuse me? They told my s/o on drop off that this would be taken care of yet today I get an email saying we have an outstanding balance over $200? I THINK NOT. I believe we deserve a full refund for all this hassle and mess that Uhaul has created us because we for sure will not be giving them one more cent. Hopefully my s/o will be able to have this sorted when he visits the store because after waiting over 30 minutes on the line we both still can't get a single person to answer. Save yourself the hassle and DO NOT rent from this company.

mark k. le

Évaluation :

Even if brand new. The steering, or alignment on the van, was dangerously loose. easily a five degree of slack in the steering. Crew members couldn't have been any better.

Nathan F. le

Évaluation :

Le client n'a pas laissé de commentaire.

marshell k. le

Évaluation :

Le client n'a pas laissé de commentaire.

BRADY P. le

Évaluation :

Staff very friendly and very busy, still they tried to hustle to take care of everyone. They did a good job and in no time at all we were on our way.

Randy H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth T. le

Évaluation :

Staff has always assisted in very efficient and professional manner to allow me to accomplish what I need to that day. Have used this location multiple times this year. Thank you for all your help!

Veronica M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paige B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joshua D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Katherine L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Denise M. le

Évaluation :

Le client n'a pas laissé de commentaire.

gloria w. le

Évaluation :

Le client n'a pas laissé de commentaire.

JAMES W. le

Évaluation :

Not a safe location for Uhaul trailer pick up. But, nice & helpful staff!

rick p. le

Évaluation :

I love U-Haul, been renting from you guys for decades, never had a problem!

Alan S. le

Évaluation :

Manager checked me out. I was not instructed about the after hours procedures. Seemed pretty much as a self-serve operation.

Sheryl B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kathy W. le

Évaluation :

I needed the Uhaul for one day to get some belongings of my deceased brother. It was a round trip from Tulsa to Oklahoma City, I did not have the truck for 24 hours but was charged for 2 days.

Danny H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kara J. le

Évaluation :

They were very helpful!

MITCHELL R. le

Évaluation :

Checkout was fantastic. Customer service rep knew what he was doing which can make all the difference in the world. I had rented on-line. Went in on the morning to pick up the truck and it took about 5 minutes to get everything completed. I will definitely use this U-Haul location again.

aursland S. le

Évaluation :

We got a Trailer that completely broke down on us, bearing was busted and strap was tearing ... was stranded for 5 hours .... missed our deadline date because of it ... and currently going thru claim process to be reimbursed for the service

Jess D. le

Évaluation :

Le client n'a pas laissé de commentaire.

David D. le

Évaluation :

The online checkout does not clearly indicate that reservations are only held for 1 hour after the scheduled pick up time. A notification call or text or alert in the app prior would prevent pickup confusion. Luckily rep was able to secure another trailer and crisis was averted.

Amy B. le

Évaluation :

Absolutely nothing. So fast this morning.

micheal w. le

Évaluation :

Le client n'a pas laissé de commentaire.

DARNELL H. le

Évaluation :

Wonderful staff

Myron H. le

Évaluation :

Le client n'a pas laissé de commentaire.

donovan g. le

Évaluation :

I asked for an appliance dolly that they did not put in the truck. Wasn’t apologetic about it when I called to let them know. When I returned the truck I sat there for 40 minutes before I was waited on. When they went to look at the truck he came back and said I owed whatever amount it was because I didn’t put gas in truck. I said no, and that I had taken a picture of the mileage and gas. He said rudely let me see it. When I showed said picture he kinda rolled his at me and acted put out. I will not be using your services again.

Ben P. le

Évaluation :

Busy place at time of pickup, but was served as soon as possible. Good job!

Amie W. le

Évaluation :

Overall pleasant experience.

Laurie S. le

Évaluation :

Le client n'a pas laissé de commentaire.

David S. le

Évaluation :

The customer service agent did an excellent job of explaining the rental and prompt in getting me in my way.

Stanley S. le

Évaluation :

Everything was perfect

MARC S. le

Évaluation :

The drop off folks never approached me at all. I did all the work and then waited until someone came to take the keys

Mark S. le

Évaluation :

I requested a cargo van to pick up at the 3303 South Yale location, near my house. You said that it wasn't available there, but there was one available at the 61st and South Peoria location (on the other side of town). I got to the 61st and Peoria location, and they said that the cargo van I wanted was NOT available, so they gave me a truck. No good!

Thomas M. le

Évaluation :

Travis went above and beyond to make sure that I did mot lose my property because of lack of payment on my part. For that I'm ever so grateful and thankful. Two thumbs up to Travis and the rest .

elisha P. le

Évaluation :

Le client n'a pas laissé de commentaire.

taylor w. le

Évaluation :

I love this place they may be short in convo but they get the job done

Richard B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kennita H. le

Évaluation :

N/A

TITYANA H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Yolanda L. le

Évaluation :

Chris the employee at the Uhaul on 61 and Peoria was so helpful and showed me different storage areas and help me choose the one that was right for me. He has helped me with a truck rental as well.

Caleb M. le

Évaluation :

Le client n'a pas laissé de commentaire.

RYAN R. le

Évaluation :

Door stuck several times when opening.

Rena B. le

Évaluation :

I was never told my final amount. But was charged 100.00 when I was told it was going to be around 60.09

Xavier Y. le

Évaluation :

Once again Big shout out to Jordan for the bomb.com customer service and also my installer which I think is Garrett but he knows who he is. Thanks to all the employees at 61st&Peoria

John C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott K. le

Évaluation :

Le client n'a pas laissé de commentaire.

RYAN R. le

Évaluation :

Le client n'a pas laissé de commentaire.

phillip p. le

Évaluation :

Great staff

Alisha B. le

Évaluation :

Everything was great. Pick up and drop off extremely easy.

mary h. le

Évaluation :

Le client n'a pas laissé de commentaire.

Clint B. le

Évaluation :

Everyone was very polite

Xavier Y. le

Évaluation :

Had a great experience from start to finish. I enjoyed my weekend ALL BECAUSE OF ONE OF THE EMPLOYEES actually took time and do her job and be polite. Great Job Jordan! I hope management use your workethic as an outline of employee training.

Jacob F. le

Évaluation :

The rental truck had no indicator on the dash to indicate which side the fuel cap was on. Small thing inconvenience, but would have made life easier. The other item was the truck had a warning indicator come on while driving. The truck was smelling hot like it was burning coolant. Informed the office but am glad it was not any hotter of a day than it was.

robert b. le

Évaluation :

always a chance to experience quality customer service. Have used this store in the past and the people there are alway professional, courteous and have pleasant demeanor.

david c. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kendall B. le

Évaluation :

Le client n'a pas laissé de commentaire.

kinzie b. le

Évaluation :

The drop off location selection could have been a lot smoother. Was not clear to contact the uhaul number before getting to my destination city. Process or explanation could have been better.

Marguerite S. le

Évaluation :

Frankie was so kind and helpful! He made it all easy!

Paul B. le

Évaluation :

the moving truck was a Ford 15 footer. Wow What A great truck. A V-10 and smooth as butter'. With Power to spare completely Full of Stuff. I Passed Everything. All that was needed

MARTHA M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lisa A. le

Évaluation :

Everything was fine. :)

Felecia W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeff B. le

Évaluation :

The unit leaked water from the ceiling. The water destroyed some very expensive computers. It soaked our sectional couch, leaving weird mineral deposit marks. It still smells like mildew.

Wayne R. le

Évaluation :

Le client n'a pas laissé de commentaire.

mark m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Amber R. le

Évaluation :

The website quoted me 30. The cashier charged me 54 and when I brought the truck back they charged me 106.00 and told me I was charged for two days instead of the one day I reserved. They said they “fixed” the two day error but still charged me 106.00. This is a bait and switch scam and I will not recommend U-Haul to anyone.

Michael H. le

Évaluation :

My rental was transferred to this location and everything was great. My original pickup location lost the keys and wasted my time.

Jeff W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Roy W. le

Évaluation :

The customer service representative Jordan was great!

Liz L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jacqueline F. le

Évaluation :

Le client n'a pas laissé de commentaire.

tim j. le

Évaluation :

Le client n'a pas laissé de commentaire.

Don d. le

Évaluation :

Need more counter help!

BARBARA E. le

Évaluation :

Waited in line for one and half hours in order to get the truck.

Stacey K. le

Évaluation :

Extremely long wait and overcharged. Still waiting for a $400 release of funds back into my bank account

Debbie S. le

Évaluation :

Computer or system upgrade.

Samantha J. le

Évaluation :

Le client n'a pas laissé de commentaire.

sabion w. le

Évaluation :

Customer service is not very good at communication. Yall are suppose to work as a team. During my experience I have talk to several employees and been at the location multiple times just to get nowhere! I will not be using uhaul again!!! Yalls team could use some serious training for communicating with customers and employees.

Nakia B. le

Évaluation :

They were great!! I love this location.

David M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Claudette W. le

Évaluation :

Explain to customers that when they go one way that you might not get there cash deposits back for up to 4 weeks.

KRISTEN G. le

Évaluation :

Le client n'a pas laissé de commentaire.

JAMES M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laquinta G. le

Évaluation :

I would like to thanks all the staff members fo always helping me when I had a question about my storage!! You guys are awesome!!!!

katherine m. le

Évaluation :

I didn't actually store the U-Box at the facility and didn't visit the site so can't answer the questions above. But Jodee, the driver, was extremely helpful & communicative - would recommend to all!

Michelle A. le

Évaluation :

Customer service was excellent

MATTHEW P. le

Évaluation :

Keep up the good work.

MATTHEW P. le

Évaluation :

Excellent service. Got me in and out without issue and ended up saving money. Keep up the good work.

Chip G. le

Évaluation :

the 61st n Peoria team are all very nice and helpful. their customer process is kinda slow - due to the variety of customers and requirements etc - which makes it hard for them to quickly help

Monique R. le

Évaluation :

Customer service was great.

TERRY J. le

Évaluation :

My only concern was that there are a lot of homeless people that hang around the property

Amy H. le

Évaluation :

The staff was very helpful and super nice. I always have a positive experience.

Ashley H. le

Évaluation :

Love the staff real cool people

Diane A. le

Évaluation :

Every one of your employees there was not only probably the most friendly but they were helpful and just very courteous. Thank you

April R. le

Évaluation :

One staff always did his best to take care of me

KAREN G. le

Évaluation :

I have to say the only good part of this place was the nice young man that helped me! The amount of items that were damaged to to mouse and rat droppings was heartbreaking! Not worth the monthly rent!

JOHN C. le

Évaluation :

All my belongings that were stored there were stained with mouse droppings... and urine, dead mice through out.... the vehicle was NOT in good working order no AC and I had to drive 8 HRS.

Lisa S. le

Évaluation :

The staff was always very courteous and the building well maintained.

Megan G. le

Évaluation :

Would totally use them again! We also used the movers and they were awesome!

FLORA G. le

Évaluation :

would choose this for my storage in the future

anthony t. le

Évaluation :

Uptown

Stephanie O. le

Évaluation :

My storage was nice on the first floor and had temperature control so my stuff was safe and not damaged. If I ever need it to store my stuff again I would return