Customer Reviews for U-Haul Moving & Storage at Piedmont

4609 évaluations

2175 Piedmont Rd NE   Atlanta, GA 30324
(Piedmont Road at I-85)

(404) 815-0262

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(404) 815-0262

2175 Piedmont Rd NE
Atlanta, GA 30324
(Piedmont Road at I-85)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Kiera, Was exceptional, and her smiling face made our day

JEFFREY T. 
Évaluation :
2

Was accused of stealing moving pads that were not included with the rental. She did speak to the rest of the staff and did resolve the issue.

Jacob H. 
Évaluation :
3

I did not receive the items I ordered in my purchase to assist with my move (furniture dollys), the parking brake on the truck did not work which wasn't ideal, and the drop off process was a little painful. Truck itself drove fine and personnel at the store was very friendly. 3/5 stars IMO.

Cody T. 
Évaluation :
1

There is not enough driving room at this storage place. I've had multiple conversations with Kierra Arnold about my unit being closed, with me being in another state, I have to do over the phone/online. I closed it online on March 1, 2021 and she continued to send letters, emails, and phone calls when I stated the unit was closed and she also had possession of my keys for the unit. It is now May 6, 2021 and I'm just now received from her end my unit is fully closed out when it should have already been done. I'm sure other U-Haul storages are not this bad or difficult to deal with but I will always let everyone know never to use this storage place in Buckhead as it's been a huge headache.

Elizabeth G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

deannse p.  |  Expérience générale 
Évaluation :
5

Employees was very friendly

REGINALD R. 
Évaluation :
1

The store that I went to opened at 9 am. The woman that worked in the location I went to did not open the office until 9:20am. She did not say good morning. Had a clear attitude. When I did get the keys to my vehicle and was told where it was, I found out that that vehicle was not mine. We then had to locate my vehicle. By the time I was out of the facility with my van it was 9:40. I lost 40 minutes of the time that I paid for and received terrible service. I will not work with U-Haul again.

JAZMINE D. 
Évaluation :
1

The extra 20 $service charge when returning after hours was not explained. The requirement to use the same cell phone with the registered phone number when returning after hours was not explained. The frustrating time trying multiple times to check in the truck at 1am after a tiring day of moving could have been avoided. I tried to check in the truck after returning home and it appeared to work. After getting the service charge I called the location and the attempt to check in the truck from “too far away” was verified but the 20 $was not refunded.

Marshall S. 
Évaluation :
5

The woman at the front desk when we checked in was very knowledgeable and efficient. We had the keys in our hands in a matter of minutes.

RICHARD V. 
Évaluation :
1

Worst moving company i have ever used. Dissappointed time and time again. Lawsuit will be coming shortly.

Kaitlin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benson A.  |  Premières impressions 
Évaluation :
2

Person checking me in was somewhat rude both renting and returning. She definitely did not seem like she wanted to be working that day.

DAVID B. 
Évaluation :
5

Rien

GERALD L. 
Évaluation :
1

36 $dollars charged for unfolded furniture pads. Are these not cleaned between uses? Disgusting experience. Will use Penske for all future needs.

JONATHAN E. 
Évaluation :
5

Staff was very helpful and professional.

KEROL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdulkarim A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNIS J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARRY G. 
Évaluation :
5

You have one employee that is NOT APPROACHABLE older black woman very mean spirited. Not a people person.

charles z.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARVIN S. 
Évaluation :
5

great job

Jarred J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PCDC A.  |  Expérience générale 
Évaluation :
4

Mobile check-in was touted as a way to skip the line. Things that were not clear or mentioned outside of fine print were the # of steps to click through to get to the vehicle (including a backup contact or other means of verification) as well as still having to go into the building to obtain the key.

CHARLES R. 
Évaluation :
5

The Young lady at the counter had excellent customer service and she explained everything to me very well. We need more employees like her in the work place. She was very eager to take care of my needs.

Vanessa D. 
Évaluation :
5

The staff at this location are great. No improvement needed.

CHAD K. 
Évaluation :
5

Great service

Angelle R. 
Évaluation :
1

I rented a truck for 34 hours and was charged for 3 days. I was also charged a 20 $fee for drop off. I asked the clerk what I needed to do when I dropped it off and did exactly as I was told! I called this location yesterday and explained that I was overcharged for the rental and Jesse greed with that but said I could not get my 20 $back for the drop off fee - he said I did not complete the check in and I explained that I did exactly what I was told to do. He said he would have the manager - Trail - call me and she never did and I still have not received my refund! I want my 39,95 $ refunded or I will report U-Haul and I will also let everyone know NOT to use this location. I am a realtor in town and know a lot of people moving.

CYNTHIA K. 
Évaluation :
1

Charged for something I know I didn't damage. Literally travel not even 5 miles and never went under anything to damage the top. That's why everyone should be walked around with. I would never looked at the top or even could see the top and I am 5'3....... absolutely the worst experience. I have rent 2 trucks in 1 week and this was the worst. I plan on contacting a lawyer for the stressful experience. How do I know the person before missed this damage from another renter.

JODI J. 
Évaluation :
2

I had a reservation for Sunday, April 18. Apparently the Uhaul servers went down and I could not rent my reserved equipment. This was a super inconvenience because I had to be out of my apartment by monday and I still had to go to work monday. I was able to get a van on monday and very desperately move out before I was kicked out. I was surprised I still had to pay full price despite all of the unnecessary stress it took to make sure I had my stuff out. I also never got the furniture dolly I reserved. I had paid a team to also help move and lost money there. Overall I am very displeased with amount of stress I had to deal with. The icing on the cake was when i went to return the van after hours, the app didnt work and wouldnt let me set the location, so I couldnt officially return it and had to drive back to Uhaul the next morning.

CHRISTOPHER Z. 
Évaluation :
5

Excellent THATS why I keep coming back

Jonathan J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenda b.  |  Expérience générale 
Évaluation :
5

Great location and great people

FREDRICK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY Y. 
Évaluation :
5

The person who helped me was great and efficient! Got us in and out and went over the paperwork in detail.

Tiarra T. 
Évaluation :
2

Was greeted by a screaming woman telling me I can't drop off the uhaul trailer there. I didn't select the location, uhaul did. She didn't believe me until I showed her on my phone. After being very obnoxious she did let us drop it there. Extremely unprofessional to say the least! While traveling around our destination there were many other uhaul drop places much closer. Not sure why that one was chosen.

Jeffrey W. 
Évaluation :
3

Don't let people leave with tire pressure warnings! Please next time just issue customer another vehicle especially if he has stopped to inform you of the warning

RODNEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LABRANDON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick M. 
Évaluation :
1

Poor customer service. They appeared tired at all times and NEVER address folks with a smile! Most times, they ignore folks as they walked into the store! YOU ALL MUST WORK ON CUSTOMER SERVICE!

CLARA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thinh V. 
Évaluation :
2

Wasn't clean at all , texting mileage wouldn't work

SHEA J. 
Évaluation :
1

Customer service is horrible. The short light skin old lady was mean and never smile. Talks to you like you are begging for gold and didn't care if you were standing in front of her. The assistant manager is also mean and does not smile either. What in the world is going on and where did customer service go? JUST PLAIN POOR SERVICE! I CALLED THE LADY WHO IS THE MANAGER BUT SHE NEVER RETURNED MY CALL! there you have it!

CLARA N. 
Évaluation :
3

Check in was about 20 minuets, contract also took some time to read. The staff was very helpful and on site when we arrived back for further assistance. Would recommend.

Charles F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP B. 
Évaluation :
5

Trail was one of the most professional persons I have dealt with in the service industry. She knew what she was doing, and beyond that, she is just a nice person.

Greg Z. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shalinee P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela D. 
Évaluation :
1

The first U-haul we got had a hole in the roof which I sent a picture to u-haul's roadside assistance service. It was pouring rain so our furniture got wet because the rain was pouring into the truck through the hole (3 inches). It started raining after we put our furniture into the truck. We were told roadside assistance would bring another truck. Then after 1 hr they told us we had to go pick up another u-haul truck which was smaller. We had to unload our furniture off of the 1st truck back into our apartment and reload it on to the 2nd truck after we got it and because we were behind we missed the utility people and couldn't get our gas turned on, then leasing at the apartments we were moving into spent another hr trying to talk the gas company to come back because they weren't suppose to let us take the apartment without the utilities being turned on the same day. Then u-haul charged us for another day because we couldn't get the truck back in time. This was the worst U-haul experience I have ever had. I don't feel like we should have been charged for another day due to the inadequacy of the u-haul branch we dealt with. The truck that was damaged shouldn't have even been in service for anyone to use. I use to be a truck driver, aren't these trucks suppose to be inspected and serviced? The handle to change gears was so loose it was ridiculous. I feel like I should not have been charged for another day. We only had to move our furniture 4,3 miles from where we lived. It should have costed us half of what we paid. It was u-hauls fault I was late because this certain branch had a truck they issued to me with a hole in the roof which backed up my other appointments I already had set up. I was suppose to sign my new lease at 9:00 a.m. which was backed up because I was waiting for another u-haul truck and then the leasing company wasn't suppose to let us have the apartment because utilities have to be turned on the same day, so leasing spent time on the phone trying to get the gas company to come back but they didn't. I was late bringing the truck back but I feel it was U-haul's fault not mine because they gave me a truck that shouldn't even have been in service. I feel I shouldn't have been charged for another day.

TANYA C. 
Évaluation :
2

They should not check the meter reading when it is parked on a slope

Anuj R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karita J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZENOBIA F. 
Évaluation :
5

Great team and very professional. I will be back for my next move.

Michel S. 
Évaluation :
1

Definitely unprofessional and ghetto rudeness very awkward never experienced this kind of service at all.

Aaron M.  |  Premières impressions 
Évaluation :
4

The Self check in Feature on the App GAVE ME PURE HELL that day!! As well as the drop off!! I was on the phone for almost TWO hours trying to get the lock box codes, get keys, check in and Speaking to several Agents and managers! Calls Dropped! . Was Waiting on hold.. HORRIBLE experience I was already in a time crunch. And that call and code delay actually began to cut into my rental and return time!!

Gregory W. 
Évaluation :
5

Very convenient and hassle free service! I definitely visit Uhual whenever any opportunities arise for renting a truck.

AMIR T. 
Évaluation :
5

Staff was excellent.

troy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricardo O. 
Évaluation :
5

Staff was extremely friendly and pleasant , answered questions in a thorough manner, overall Great experience. 10 0ut of 10.

Ashley E.  |  Premières impressions 
Évaluation :
1

Place was shut. No help. Terrible experience.

Alwine A. 
Évaluation :
2

Your vehicle have been around the block and have very high mileage. Mine had 86000 and when I rented the truck I was given one with a broken passenger mirror, it would not stay in place, which I cannot emphasize how dangerous that is particularly if you do not have a passenger who can look out that side but even then they could not possibly keep adjusting it. Way to easy to have an accident and to go out into Atlanfa traffice and to have to bring it back and exchange it was ridiculous. Why do I feel that it is Uhaul fault, is because after I parked the vehicle and examined the mirror, I could see that an allen wrench had been used so frequently to tighten it, that the allen wrench slot was stripped. To rent a vehicle like that is unacceptable. I also tried to rate Uhaul after my rental was complete and it would not allow me to rate it and this made me suspicious that your rating system may have been tinkered with by the IT people because it would not allow me to submit. It kept saying my nickname was not unique but then when I used a very unusual concocted nickname after several attempts, it still said that was was already in use, this did not smell right and it made me feel as a customer that it would not allow a 3 star rating

Michael J. 
Évaluation :
3

Personnel did help with problems with my online pickup, but in general not very helpful or attentive. Was not wearing a mask at pickup or return! Not cool

JEROME S. 
Évaluation :
2

web site for return did not function and your tech support was backed up for over 30 minutes---a nightmare Will not use U Haul again

JOSEPH W. 
Évaluation :
3

I signed up for the truck rental where I would only have to use my phone and not go inside but then the truck it assigned me had just been taken by someone else, I went inside to get help and they took their sweet time even though there was no one else waiting. The employees were just talking amongst themselves while I was in front of them waiting to be helped. It was awkward.

LISET M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres G. 
Évaluation :
1

The gate was broken, transient people walking through, did not feel safe. The bathroom was disgusting. It smelled like smoke inside building. After speaking to customer service after booking my unit initially to help me choose a size, I was assured the size would be appropriate. It wasn't even close. We went through 3 units before I was able to get the right size. Customer service needs better training on what sizes are appropriate because it caused a hassle and it's confusing to the customer. Also, the unit I confirmed online (and went in a week before my move in day to reconfirm in person) was already booked and unavailable when I got there with basically a shrug from the person working. One size up was available but she wouldn't even consider a discount for the inconvenience though I confirmed that unit twice. Why should i pay more when the unit you promised me is gone? Didn't matter because even that unit was too small. The whole move in process was a nightmare and the handful of times we had to go to the unit before we could move it out, it felt unsafe. I would never go back here.

CHRISTINE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALISSA T. 
Évaluation :
4

Had trouble with online pick-up didn't feel I got the help I needed. Customer rep. did not have a mask on at pick-up or drop off. Very distressing

JEROME S. 
Évaluation :
5

Kierra was great!!! Everyone was helpful, but she hands down went above and beyond to ensure our time at Uhaul was very easy and much appreciated.

Troy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
1

I did not allow anyone to use my email address. (Fraud) You allow someone to use my email and old telephone number. That's Fraud on U haul account.

REYNALDO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUDY B. 
Évaluation :
5

Parking is a bit of an issue, try showing up this weekend and couldn't find a place to park. Understandably that's the busiest time but a bit of a turn off at first.

Colin L.  |  Premières impressions 
Évaluation :
4

The van was clean and ready for us â€" no waiting around! Process was very smooth.

SCOTT E. 
Évaluation :
5

Trell was extremely helpful and welcoming.

Teressa N. 
Évaluation :
4

My original location didn't have the truck I reserved. I had to go to another location to get it. This cost me an hour and I haven't received my receipt yet. Truck was fine.

Kevin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zahrif J.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S.  |  Expérience générale 
Évaluation :
5

Keep up the GOOD WORK

FREDRICK R. 
Évaluation :
5

I interacted with 3 people and they were all fantastic.

CLINTON B. 
Évaluation :
5

Very quick, efficient and polite. U-haul had changed my drop-off location without any notification (no text, no call, no email) but she was able to receive my truck. After driving across country in a U-haul, the last thing you want to do is get in the truck and drive it to another location and coordinate my pick up. It was quick and easy thanks to her! She solved the problem and I was on my way. Merci.

RAY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRIETTA W. 
Évaluation :
5

The man at the front counter was extremely kind, and volunteered to move the truck into the correct position, as we had placed in in the wrong driveway. He saved us a ton of trouble and was very kind and professional!

MARIA B. 
Évaluation :
5

It was a simple process to pick up and drop off the truck. Definitely recommend renting their trucks!

Darshana S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AMIZIYAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTE F. 
Évaluation :
2

Dirty vehicle, kept waiting while employee answered many questions of one caller that did not result in reservation while keeping customers in store waiting ..... other employee in back who finally came out as of no big deal. I gave my hired help as person associated with account.... he had an outstanding balance with uhaul that resulted in not getting my rental until I called to find out why hold on my account. I stood outside in damp cold (because employees were not wearing mask.... the plexiglass only partially covering area and one employee was coming out in to the small store without one) to place call to uhaul about why a hold on my account...45 minutes later I am at the counter again after paying what he owed . Uhaul had my credit card info, my credit is excellent. I am a 64 year old antique dealer..// my day was delayed, made more stressful and all of this resulted in me paying my help during this period.... it resulted in my business move going in to a second day/. Very bad policy to affect my business because of someone not having anything to do with the financial transaction between me and Uhaul. That is last time I rent from Uhaul but not the last time I rent because my business requires a lot of road trips up and down the East coast.... the employees at this location are indifferent, unfriendly and not missing the customers in line.

SALLY S. 
Évaluation :
5

Second visit, each time the general manager and team were very pleasant and thorough. I will come back again.

MONICHA T. 
Évaluation :
4

This place is a little difficult to get in/out of. Busy road with damaged drive in front. Hidden drive in back. But the staff was friendly and drop off was easy.

COURTNEY K. 
Évaluation :
3

The problem was that you can't get through the driveway in this location. You have to go through a little alleyway which is confusing and hard to navigate.

BRYAN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBRA T. 
Évaluation :
3

A little more knowledge of payment

Melvin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY H. 
Évaluation :
1

I had a reservation for 12, arrived at 11:55. They did not see me until 12:30. Having 30 minutes of my window of time spent waiting and then not credited by giving me a later return date seemed really unfair and I would not use this again because of the inconsideration.

JESSICA B. 
Évaluation :
5

After a bit of a bumpy start at another UHAUL location, I was transferred to this location and was completely happy. The customer service at the Piedmont location was exceptional.

DANIEL B. 
Évaluation :
1

I don't appreciate having to pay an extra 20 $for after hours fee. Not disclosed and certainly a hidden cost

Sharon T. 
Évaluation :
2

The front drive was blocked by cones and tape. There was no signage to direct you to the back gate. In-between pick up and drop off, the back gate had failed to operate. There was no signage about that. No one answered the gate intercom and it took 4 phone calls to get someone to answer.

ALAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS F. 
Évaluation :
2

The women working at this location when I dropped off my equipment had terrible attitudes. When I got there to pick it up the woman who helped me was very friendly but it took 30 minutes to get my equipment. Won't be using this location again.

AVERY S. 
Évaluation :
5

This location was very clean and extremely helpful! This was the only location in 20 years of renting from U-Haul, that a U-HAUL agent removed the trailer from my truck! That was a great personal touch that is very much appreciated!!

Ted G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri T. 
Évaluation :
3

I dropped the truck off after hours..

BUFORDA M. 
Évaluation :
1

Needs better customer service

Quora F. 
Évaluation :
5

Jessie (?spelling) was very helpful, pleasant, and efficient.

LETHA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOWELL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trey G.  |  Expérience générale 
Évaluation :
4

Very little area to leave your car. The small area was one of concern.

KEITH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DURMARY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
5

Ensure that the back of the truck is clear. I found a dirty piece of garment in the back of the truck. Other than that, everything was good.

DADRIAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayank B. 
Évaluation :
5

nothing

Mauricio G. 
Évaluation :
2

Signing up for the storage unit was easy and the staff that helped on the day I first arrived was helpful. I was moving out of town, so I didn't stop back by until ready to move my things out 3 months later. When I arrived back in town and stopped by on 12/3, it was 58 degrees inside the temperature controlled area I rented. There was a sign that said it should be below 65, but I was in a hurry and forgot to call the desk to inform them. When I arrived on 12/4, it was 47 degrees inside and I called to ask that the heat be turned on. I was told that someone "might get to it today," which was an unprofessional, and frankly unacceptable answer, but I had movers arriving so we got started. The movers started unloading my unit and bringing items to the Uhaul truck I rented, parked outside building C. They started with bringing small items (couple of light boxes, my desk chair, some outdoor folding chairs, etc). On the way down the elevator, one of the long light bulbs fell from the ceiling without being hit with anything (we didn't have anything tall enough to hit it loaded in the elevator yet), and hit one of the movers on the head. It shattered, leaving glass all over the elevator. I called the front desk to inform them of the incident and the person at the desk literally said "what would you like me to do?" in a harsh tone. I asked if someone could clean up the glass and asked if an incident report needed to be completed on their end. She said she'd send someone to clean up the glass, and never acknowledged an incident report or asked if the gentleman that was hit by the bulb was ok. She asked what we hit the light with, and I shared that we hadn't moved any large items and it wasn't hit, and that she was welcome to come see what we had moved so far (and I took pictures). Minutes later, two people arrived at the building. Neither of them ever acknowledged any of us, myself or the movers. No hello, how are you, nothing. I complimented one of them on their shoes and she said thank you then walked away. The customer service this day was incredibly disappointing and I definitely would not recommend someone use this location given the chance they may have to interact with rude staff.

Kellianne M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roe e.  |  Expérience générale 
Évaluation :
5

Great facility

John C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY G.  |  Premières impressions 
Évaluation :
1

Rude employees left a message for the manager never got a cal back

Melissa L.  |  Expérience générale 
Évaluation :
1

We moved to another place bc key cards stopped working allllllll the time. Then you'd have to wait in line for 15-45 minutes when it didn't work. There is NOT enough people working, they don't acknowledge when you enter 80 % of time although most recent manager (African American woman) was great and helpful... but still couldn't fix the key issues and give us back lost time and frustration. I contacted a customer service number to uhaul and no response. My advice... GO BACK TO PIN NUMBERS. It's crazy to charge 300+ abd not have access available

Lara C.  |  Expérience générale 
Évaluation :
5

Brianna was tremendously helpful, responsive, and patient. I was having one of those days where everything seemed to be going wrong and her kindness and demeanor were very much appreciated!

Thomas T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chasity H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pablo L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellianne M.  |  Premières impressions 
Évaluation :
2

impossible find moving carts, customers not wearing masks coming close to us. we moved our things to another facility

Ana A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emmany J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamali H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Emmany J.  |  Premières impressions 
Évaluation :
1

Air conditioning the facility did not work for my climate controlled 5x5 storage unit in which I was going to store precious artwork. My first visit to my unit I found a backpack full of sexual toys and items and drugs as I was going to put a lock on my locker. I was refunded with no questions asked by one month of storage fees which I appreciated. Has a side note I did not have much faith with the management of the facility not returning phone calls or dressing my issues directly.

John G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vivian g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley J.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey B.  |  Premières impressions 
Évaluation :
5

It was a great experience they were kind - my wife was sick and they were very understanding. Very professional.

Jackie M.  |  Premières impressions 
Évaluation :
5

Kierra the GM for this location was awesome to work with! Polite and professional. I would highly recommend using this UHaul location due to the service and ease of loading/unloading. Thanks Kierra!

parker a.  |  Expérience générale 
Évaluation :
5

Perfect accommodations for what I needed. Customer service was as good as it gets!

Stephen M.  |  Expérience générale 
Évaluation :
5

Great experience overall from start to finish.

prince m.  |  Expérience générale 
Évaluation :
1

The climate control was poor and all batteries flushed the liquid. It was unnecessary to have climate controlled storage.

Pilgyu K.  |  Expérience générale 
Évaluation :
1

Being required to insure the unit, at the last moment. Was uneasy, and maybe unlawful. So may overall experience is tainted by that.

Donald F.  |  Premières impressions 
Évaluation :
5

wonderful experience trying to work through my long distance move. I would not use any other Uhaul location---GREAT and thank you

Lillian A.  |  Expérience générale 
Évaluation :
5

Very good experience!

Stephen M.  |  Expérience générale 
Évaluation :
5

Great job

John C.  |  Expérience générale 
Évaluation :
1

My lock was broken and never fixed after multiple requests, they also we're giving me differing information about my last month's rent and I lost money.

nicole m.  |  Expérience générale 
Évaluation :
2

Initially there was no air conditioning therefore not climate controlled. Then the sprinklers malfunctioned and my unit flooded. My books, clothes were damaged and I never received reimbursement.

Pluria G.  |  Expérience générale 
Évaluation :
5

Professional and I Curtiouus

Christopher C.  |  Premières impressions 
Évaluation :
5

Really helpful and efficient management at this location. Merci.

Alice E.  |  Expérience générale 
Évaluation :
4

Nice staff. Too much paperwork.

ann b.  |  Premières impressions 
Évaluation :
2

Poorly managed facility. Would not recommend to others.

Bonnie R.  |  Expérience générale 
Évaluation :
4

I returned unused boxes. There was a problem with the computer on giving my refund to my card. I was told a check would be mailed to me. I still havent recieved it. The temp was at least 90. Too hot!

LaWanda C.  |  Expérience générale 
Évaluation :
5

Very friendly service. When my card did not work, the assistant manager took me through every door and security measure just to make sure my card worked in all places. Merci!

JOAN S.  |  Premières impressions 
Évaluation :
3

The reason for the average rating is because I was disappointed that I was unable to be pro rated for less than a month of usage of the storage unit - I checked out with 10 days remaining on my unit.

Adhithiya M.  |  Expérience générale 
Évaluation :
3

n/a

Rickey N.  |  Expérience générale 
Évaluation :
5

The staff is very friendly and VERY efficient. The property felt very secure.

julia c.  |  Expérience générale 
Évaluation :
5

...

Michael a.  |  Expérience générale 
Évaluation :
4

Aucun

SAMUEL H.  |  Expérience générale 
Évaluation :
4

Great location and staff. Only wish you would prorate the rent for time used for storage.

KEVIN M.  |  Expérience générale 
Évaluation :
5

Yesterday was a very busy day at UHaul. Even though the customer service representative was the only person there at the time, she was so kind and made sure I got what I needed.

Kaitlin B.  |  Premières impressions 
Évaluation :
1

Two floods of our unit & poor support when trying to make a claim on our insurance for damaged items.

David L.  |  Expérience générale 
Évaluation :
2

The clerk was dealing with other customer while dealing with my service.

Pilgyu K.  |  Premières impressions 
Évaluation :
5

Very clean & courteous staff

KRISTEN S.  |  Premières impressions 
Évaluation :
5

Office personnel were very cordial and very efficient and fast !! I was very impressed !

julia c.  |  Premières impressions 
Évaluation :
1

Caught fire twice, customer service was terrible

ken f.  |  Expérience générale 
Évaluation :
5

I will be mailing my final bill May 3rd..

Jonathan J.  |  Expérience générale 
Évaluation :
4

A busy place but a pleasant experience.

LES R.  |  Expérience générale 
Évaluation :
5

Very easy and convenient!

ELIZABETH R.  |  Expérience générale 
Évaluation :
1

First of all back in Jan 2018 you guys lost the key to my storage and I was not able to get in. Then this summer I had a break in. When i was on the 4 th floor and no cameras

katrina f.  |  Expérience générale 
Évaluation :
5

Manager Kierra is a very understanding and compassionate young lady. She was so kind to allow me to move out without charging me and I am most grateful. Thank you Kierra .., I appreciate you !

MARCIA C.  |  Expérience générale 
Évaluation :
4

Competent staff

LES R.  |  Premières impressions 
Évaluation :
5

If I could give 100 stars that still wouldn't be enough! Kiara Provided world class customer service and was very attentive. Always smiling and eager to help. She and her team are EXCEPTIONAL!!!

Juan J.  |  Expérience générale 
Évaluation :
5

The staff was great

GEORGE C.  |  Expérience générale 
Évaluation :
5

Aucun

damon r.  |  Expérience générale 
Évaluation :
5

Excellent professional quick service

Keon Y.  |  Premières impressions 
Évaluation :
1

This facility was a complete nightmare from day 1. From a flood that was handled badly to incapable and uncaring personnel. We gave everything away so we wouldn't have to deal with them anymore.

Daniel M.  |  Expérience générale 
Évaluation :
5

The staff was excellent! Very professional, knowledgable and courteous!

Matthew G.  |  Expérience générale 
Évaluation :
1

Wall one I made reservation Online and I was want they 24hr access At I didn’t get want I seen online and I think they should bring they once At was here when my boyfriend rented they a lot nicer

Carter S.  |  Premières impressions 
Évaluation :
1

Incredibly poor customer service. I was charged for a truck, even though I had explained I would be unable to use it. I also went to pick up a truck and was told to drive 15 miles away to pick it up.

Zach B.  |  Expérience générale 
Évaluation :
2

Disorganization, inefficiency incompeteny and communication,, along with one of the most rudegeneral managers. I made an infraction but always was gregarious .after fire i was 2 class. I have rights

william c.  |  Expérience générale 
Évaluation :
1

Decided to use the storage of a different company because employees were not really motivated and supportive. I had the feeling they didn't even wanted to talk to me. Disappointing experience.

Frances G.  |  Réservation 
Évaluation :
5

Had a good rental and everything was explained perfectly!

GEORGE C.  |  Réservation 
Évaluation :
5

Everything and everyone was Awesome!!!

kristina e.  |  Réservation 
Évaluation :
3

You could never get a rep on the phone and when you went into the store to get your questions or concerns answer, then there was always a line.

Marshell C.  |  Expérience générale 
Évaluation :
1

Our unit had severe mold, rust, and standing water. The paint on the walls was bubbly and seeping water. Our belongings were infested with worms, maggots, and mold. Everything had to be disposed of.

molly b.  |  Expérience générale 
Évaluation :
2

Granted a reservation for a size that they did not have. Needed to have access card reissued three times in two months. Charged late fees for first month. Wrongly called that storage had no lock. Left

Patrick M.  |  Expérience générale 
Évaluation :
1

There appears to be a theft ring operating at the facility. From our lock being cut off and replaced by theirs, to our shrink-wrapped items being cut into, to water on items. All in a single week.

Tajudeen H.  |  Expérience générale 
Évaluation :
3

The people whom helped me with my truck and storage unit were great! My dilemma was the hole in the roof of the truck.. my furniture, purses and some clothing items were damaged.

melody r.  |  Réservation 
Évaluation :
4

Great service. Need more people in the office. There were times that 5-6 different customers groups were waiting to be helped for longer than 10 minutes at a time and no one was in the office to help

richelle J.  |  Réservation 
Évaluation :
2

move-in process took over an hour at the counter (not filling the unit); reps extremely poor communicators; requested contact information six times and still managed to be incorrect; other factors

Holly D.  |  Réservation 
Évaluation :
1

Wasn't pleased with the staff. The guy wasn't pleasant nor helpful and wasn't attentive to what I was explaining to him to the point he asked me could I say that again and saying that he wasn't there.

kerry w.  |  Réservation 
Évaluation :
2

It is very hit or miss how the staff are going to treat you.

Lynette T.  |  Réservation 
Évaluation :
1

The man working along side Timothy (mgr.) was incredibly rude and displayed too much attitude. He made me wait about 30 minutes to retrieve an online reservation. Never found it...I walked out

Jeffrey C.  |  Réservation 
Évaluation :
5

We used your storage facility for one year. Both times we were there, the facilities were very clean and easy to get in and out. The staff members were very friendly and helpful.

SAMANTHA F.  |  Expérience générale 
Évaluation :
1

Upon arrival my climate control room was 92 degrees and the light didn't work. When I talked to the staff he said he couldn't help and he didn't have any bulbs.

Lynette T.  |  Réservation 
Évaluation :
4

Uhaul did a great job. The facility was clean, I had an easy time entering and exiting, as well as an easy time getting my movers in a place to move me into storage and move me out a few months later.

Adwoa A.  |  Expérience générale 
Évaluation :
5

Thank you for being there when needed you, you a life saver for me

toney k.  |  Expérience générale 
Non reviews have been submitted for this location.

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