Le client n'a pas laissé de commentaire.loan V.
Customer Reviews for U-Haul Moving & Storage at Powers Blvd
Pour nous contacter
Colorado Springs, CO 80915
(south of McDonald's on West side of Powers Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The phone check in did not work very well at this locationMARTIN H.
Staff was friendly and accommodating. Will definitely rent there againScott B.
Easy to sign up for and use. The facility is very clean and the employees are extremely helpful and easy to talk to if you have any issues or questions.Kathryn N. | Expérience générale
S.O.ELIZA MARIE F.
Employees were very nice and *wanted* to help, but this online system is terrible. I scanned my license and uploaded my picture when I reserved the truck. When I picked it up, I had to do that AGAIN. When the emergency contact call didn't go through (why is this a thing??), they had to manually check me in as if I were a walk in anyway, and scanned my license and took my pic a THIRD time. When we did the inspection, I identified a scratch that wasn't marked and I was told I had to take a picture of it, go online, file a dispute... Why can't the employee just log it?? They can't check me in, they can't log a scratch. This attempt to put everything online has made the process 1000 times more frustrating. I am not renting from U-Haul again. This was ridiculous. You can't replace customer service with online portals and apps, especially if they don't work.Scott N.
Extremely professional, courteous, and friendly! I was so glad because I was beginning to think they weren't any good U-HAUL dealers in Colorado Springs. Very pleasantly surprised! Thank you, FlorenceFlorence B.
The man who helped us was great. He helped us when the other location on academy was not so helpful. Thanks dude u a real 1Elisha V. | Premières impressions
I am very glad the equipment was available, thank you very much!Kenneth C.
The staff was very friendly and made the rental easy. The truck had a concerning safety issue. The steering was very difficult. In order to drive it straight, I had to keep the steering wheel turned to the left almost halfway. I thought this problem was due it being empty however the issue persisted and seemed worst after it was loaded. It was especially annoying when trying to back into a parking spot or getting in or out of a tight space. the turning radius to the left was 50 % less than the right side. This mechanical problem caused me to make an extra trip adding more miles. I was concerned it would get even worst if it was fully loaded. I had reported the problem to customer service immediately. I was told she would make a note so it can be repaired. I asked if I can swap out the truck. I was told there were no replacements available within a reasonable distance. I called customer service for a third time to let them know that it was worst when loaded. I was offered a swap at this time but I could not do it. The truck was already half-loaded and I had a tight schedule to keep. When I returned the truck I advised them again about the issue. I was told he would make a note of it. After it was checked in I saw what seemed the truck was being prepped for another customer. I was not offered a resolution for the inconvenience or extra miles.serjio A.
Stephen was wonderful to me in every way, especially after we realized that I was told one time for picking up the truck, and his screen told him a different time. I knew he was not to blame for that miscommunication, and he undid the problem easily. Can't praise Stephen enough for his knowledge of the vehicle, for helping me see the prior scratches on it (so I wouldn't be blamed for them), and for his calm and patient personality. GIVE HIM A RAISE! Respectfully, David and Nancy Fourqurean.David F.
Le client n'a pas laissé de commentaire.DAMIEN W.
Le client n'a pas laissé de commentaire.EDWARD H.
Le client n'a pas laissé de commentaire.Fred B. | Premières impressions
Le client n'a pas laissé de commentaire.David L.
Jordan Saulnier assisted us and was a life saver. Not only was he helpful, efficient, and friendly, he made sure that the storage unit we rented matched our needs better than the unit we had originally reserved. Outstanding experience over all.Joel J. | Premières impressions
Le client n'a pas laissé de commentaire.JEFFREY S.
Stop taking money from people because they drop it after hours waiting to process next dayKodjo P.
No improvement necessary. You have a great customer service and equipment!!Marcel B.
Le client n'a pas laissé de commentaire.Sarah H.
The facility forgot to add the dolly that I had ordered. Fortunately I was able to borrow a neighbor'sNorman B.
Keep doing great thingsANTHONY C.
This is the first time using this location that I was not completely satisfied with my experience. The truck was in rough condition. Their was a 'trick' to getting the key to turn in the ignition that no one told me about so I had to go in and out repeatedly.Genea M.
Nothing! Steve was very informative and took the extra time to make sure I rented the right size truck. Upon return, Savana was beyond nice and thorough in making sure everything went well. Great teamWilliam T.
I'm really disappointed in the way I had to leave my storage unit. They changed my lock and I didn't know if it, no big deal. But then they "didn't know" if they changed the lock or someone broke in and changed it. I explained that I was currently amidst a scary domestic violence case and I needed to know if it was them or if I should call the police. The employee literally LAUGHED and hung up on me and said call the police. When I informed the manager of this I was really upset and he informed me that he handles his employees properly. A lot more to this story but that's to the point enough to see how this location is managed by a bunch of school boys that are not considerate of VIOLENCE and abuse.ALYSSA D. | Expérience générale
Steve did an outstanding job with installing the tow package on our Subaru. Upon completion/at pickup, he walked us through the entire installation, he showed us the pictures he took during installation (especially of how he did the wiring), he showed us how to access the tow hitch (can still be covered by the rear plastic bumper fascia--a bonus!), and made sure we were comfortable with using all the pieces and parts of tow package. That is outstanding customer service!gerald S.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Ramon A.
Excellent service à la clientèleJason M. | Premières impressions
Very good customer service. Really helpful. Thank you.CHARISMA M.
Le client n'a pas laissé de commentaire.Eddie M. | Expérience générale
Le client n'a pas laissé de commentaire.Viktoriya R.
Your website is TRASH!!!!!!! The third time I had issues returning a truck. Your share your location feature is broken. Never works never has. Always end up needing to call customer service to return a vehicle. FIX THIS ISSUE!!!Colin K.
Being in the military and being told you are leaving and have to pack all your stuff in less than a week is stressful enough. Now looking for a storage unit that was big enough for all my stuff was even harder. I stopped by this location knowing they had no units big enough to fit all of my stuff. But somehow the manager on duty that day Marco made a bunch of calls to accommodate me and made it happen. On top of that Jordan one of the employees there was super professional and polite. This location has been amazing in such a stressful time. You have earned my business while I'm stationed here and recommend everyone to come here. Thank you again for helping me out.OTTO L. | Premières impressions
Everything was excellent an I will returnPaul S.
Failure on the part of your company in helping me with the closing of acct. Very poor service on your part.janice n. | Expérience générale
I am big fan of your company!Oscar T.
Customer service was great!Delbert Y.
Le client n'a pas laissé de commentaire.STEPHANIE C.
Pick up was excellent. They were very friendly and knowledge and so nice.. They were really great...its just the 1800gouhaul number is a challengeRobert S.
The Manager is fantastic? I was involuntarily moved by U-Haul from one U-Haul facility to the Powers Blvd U-Haul and there were numerous issues relating to the move. The Manager ((Marco) at Powers Blvd worked through each issue one at a time with customer service always in the forefront! Great Service at the Powers Blvd U-Haul.Jim H. | Premières impressions
Le client n'a pas laissé de commentaire.patrick W.
Le client n'a pas laissé de commentaire.Willis B.
Le client n'a pas laissé de commentaire.Peggy Q.
Staff was exceptional.raymond B.
Was not told there was a 20 $charge for returning a truck after hours if I did not complete on-line return.david P.
Le client n'a pas laissé de commentaire.DANIELLE D.
Honestly the gentleman that walked me through the process with a beard gave one of the best customer service experiences I have ever seen. Even when customers would interact with him while we were working together.Albert A.
Le client n'a pas laissé de commentaire.Jamelia H. | Premières impressions
Le client n'a pas laissé de commentaire.Constance S. | Premières impressions
Le client n'a pas laissé de commentaire.Terri H.
Le client n'a pas laissé de commentaire.Lisa D.
Le client n'a pas laissé de commentaire.juan r. | Expérience générale
Le client n'a pas laissé de commentaire.Jesse O.
clean the windshield before passing it on to the customerRenu C.
Le client n'a pas laissé de commentaire.FORREST T. | Expérience générale
Le client n'a pas laissé de commentaire.Karen H.
Great service!!! All employees were very kindðŸ¤ŸðŸ‘ŠThomas C.
Provide customer service instead of forcing customers to use your truck share self-service. Also, employees shouldn't use their personal phone to take photos of a customer's drivers license. That is a security risk and could result in compromising personal information.JAMAL N.
Le client n'a pas laissé de commentaire.Shaelee T. | Expérience générale
Fast service, knowledgeable and friendly staff.DOUGLAS S.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.alyssa S.
Great experience..staff was fast,efficient friendly and very knowledgeable .Wilmer H.
Le client n'a pas laissé de commentaire.CAROLYN B.
Le client n'a pas laissé de commentaire.James H. | Expérience générale
Le client n'a pas laissé de commentaire.STEVEN H.
The staff member who performed the check-in/out process was amazing. He was very friendly and kind, and brought a smile to our faces on a day when we needed it.Grant L.
Le client n'a pas laissé de commentaire.Jay E.
Le client n'a pas laissé de commentaire.SCOTT S.
Le client n'a pas laissé de commentaire.steave M.
The two guys I dealt with in the morning ruined my whole experience with uhual! When walking in they were bull-crapping with some beat up car in the garage area! So we had to step out there to get their attention! They didn't even wanna help us! They gave me a truck where the gears were all messed up and it caused the truck to drive horribly! Then not to mention the truck was given to me damn near on â€œEâ€ just a notch away! When I told the guy he really didn't care and told me to just bring it back that way. Whole time I was going through the process of getting approved they were rushing me. Then what pissed me off was I booked the truck for 6 hours. Pick up Time was 9. Didn't officially get the truck till 9:45 and had a deadline till 3! And the guy told me something different!! BUT On the bright sideâ€¦. I called later in the day to explain to THOR I would run over my time because the morning was so inconvenient bc we had to stop for gas for the empty truck. Thor really was understanding! I thank him!!Kubillah I.
Le client n'a pas laissé de commentaire.Perry B. | Expérience générale
Le client n'a pas laissé de commentaire.Rondy W.
Le client n'a pas laissé de commentaire.AARON P.
Everything was great except the equipment, the pick-up truck I had had the change oil soon light on and it had issues with the suspension. Every time I passed 55 miles went over 60 the vehicle would tremble a lot in the highway. That was definitely not normal. This consumes more gas than necessary.idali B.
Le client n'a pas laissé de commentaire.George H.
Le client n'a pas laissé de commentaire.JOHN S.
Did everything on the app but still had to wait. Not happy about them taking a picture of myself and driver license. Also they needed to call my wife to verify my emergency contact. Turn in was very good and representative was extremely courteous. Only reason I did not go poor on the rating.Omar O.
Great customer service..They deserve a 10-star...Delicia P.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Craig F.
Marco was extremely helpful and made sure we were all set to go. Can't thank him enoughMarlon P.
NOTHING, IT'S A PERFECT AND FRIENDLY PLACE. GREAT CUSTOMER SERVICE. IN AND OUT IN A PROFFESIONAL MANNER. I WOULD HIGHLY RECOMMEND THIS LOCATION.Esther G.
Sarah and Nick were so helpful and friendly, I can not remember the employee who checked the truck back in but she was also very friendly and helpful. This is the first time we used this location and I would use it again. Thank you!!!HEATHER F.
Le client n'a pas laissé de commentaire.beth P.
Jordan was a great helpDaniel G.
Le client n'a pas laissé de commentaire.JAMES F. | Expérience générale
Le client n'a pas laissé de commentaire.Zachary H.
Le client n'a pas laissé de commentaire.Jeffrey W.
My dollies and furniture pads were not on the Turismo and ready to go, but staff was great about getting new everything.JESSICA D.
Had a hitch installed. Very easy to select product and schedule an appointment online and then also easy to contact this store by phone to ask if they could get me in earlier, which they did. But the very best part was that the staff did an excellent job with an installation that was complicated by a manufacturer's recall fix that produced unexpected challenges with various bolts and fittings. This meant the install took about 90 minutes longer than usual, but they were patient, creative, and explained & showed everything to me -- and my original quoted installation price was in fact what I ultimately paid. Given what I saw of the challenges, I wouldn't have blamed them if they'd given up or said they'd have to charge more -- but they did neither. In fact, their main reaction was apologetic that I had to wait so long. So, I am very pleased and will absolutely recommend this location to friends and neighbors -- and of course will go back if I have the need.Stephen K.
Of the 6 U-Haul locations I used in the past 2 weeks, this one was far and away the best. Staff helped check-in vehicle after hours, very well maintained facility, great service. Best of the best!Stephen S.
Trying to do the check-in process online with the customers phone is a really dumb idea. It is frustrating to the customer and far more time consuming then just letting the counter agent do the check-in. Scrap that policy please!Chet D.
Le client n'a pas laissé de commentaire.Freddie C.
Great, helpful, employees working at this facility!JERI N. | Expérience générale
Le client n'a pas laissé de commentaire.Ashton P.
Very well run facilityJeff M. | Expérience générale
The automated system doesn't work. We spent half an hour trying to rent the truck because of the app. We were given the wrong information by the staff as to how the additional contact information should be filled out so it took way longer than necessary. When we got to our house, we realized the utility dolly wasn't in the truck, which made our move ten times harder (even though we were reimbursed for the cost of the dolly). The back of the truck still had debris in it from a previous use and the check-in procedure took another half hour because the app kept charging me extra damage costs that it shouldn't have. Uhaul used to be the best place to rent a truck from, but those days seem to be over.Jessica K.
The 2 employees that assisted me were great!Joseph M.
Thor and his team were amazing. They were quick, knowledgeable and friendly. I highly recommend them and this locationSHILOAH L.
I got charged for 2 gallons of gas, however I returned my vehicle with more gas than started and had the gas receipt and showed the receipt. What bothers me is that when reviewing final charges this gas charge was not mentioned.Kathryn F.
Le client n'a pas laissé de commentaire.Keith C.
Le client n'a pas laissé de commentaire.ALISON G.
Keep the staff you have there , they are great!John U.
We went into rent a pickup truck without having made a reservation. Marco was superb at getting our reservation made and having us on our way. Great customer service from everyone this morning!Susan E.
Le client n'a pas laissé de commentaire.Mike C.
Staff always friendly and helpful.John B. | Expérience générale
This site has always done a great job to help their clients out. The staff was very professional & courteous. Great job!Sadie J.
Great guys and gals to work with!Gary M. | Expérience générale
Thor was very helpful from beginning to end. I really appreciate that.Tamika k. | Expérience générale
Le client n'a pas laissé de commentaire.Sacha T.
Marco was fabulous in walking us through online stuff. Quick and easy and a good experience!Arlene C.
Le client n'a pas laissé de commentaire.WILLIAM R.
Le client n'a pas laissé de commentaire.Terry W.
The truck had some idling issues.John M.
Le client n'a pas laissé de commentaire.CHARLES T.
This place is great. Excellent customer service! Easy checkin/checkout. Super communication.Rebecca B.
Le client n'a pas laissé de commentaire.Jeff S.
Le client n'a pas laissé de commentaire.Paradise S.
Great friendly serviceRandy C. | Expérience générale
The only thing that bugs me is that after business hours- it you need to move big items in or out of the unit/ the big sliding glass doors don't open.. you have to move through a small door - which is really frustrating. If we can access those doors during office business hours- we should be able to use them when the office is closed.. you can't get in during business hours unless you use your code anyways - so what's the difference? Aside from that- the location is great, staff has always been super nice and helpful.Jaylene R. | Expérience générale
Le client n'a pas laissé de commentaire.ANNE C. | Expérience générale
It was a surprisingly pleasant experience and Tiffany was exceedingly helpful and professional. She's the best. Great facilities making the strage experience very easy. Strongly recommend.Jose A F. | Premières impressions
The gentleman at this facility were extremely patient and helpful. Thank you ThorJERI N. | Premières impressions
Very excellent staff!!!!Espoir L. | Expérience générale
GM Marco A. Is absolutely amazing!!! Extremely friendly, knowledgeable, and helpful. He definitely will go above and beyond, the extra mile, to help his customers to be completely taken care of. His staff there is also extremely friendly and courteous. He runs an amazing ship there! Best bet would be to hang on to him and his staff also. Thank you to him for all the help he gave me on August 3rd. He is very much appreciated michelle s. | Premières impressions
Le client n'a pas laissé de commentaire.Steve E. | Expérience générale
No wait, efficient and pleasant staff, spotless facility, free dollies available for use, and first month free -- best storage experience yet!Leslie I. | Premières impressions
Le client n'a pas laissé de commentaire.CLIFTON P. | Expérience générale
Quick and easy turn in of equipment and storage unit. Staff was very helpful and friendly.James L. | Expérience générale
Le client n'a pas laissé de commentaire.John M. | Expérience générale
Le client n'a pas laissé de commentaire.Justin Z. | Premières impressions
The gentleman helping me was friendly, thorough and pleasant to work with.Ralph C. | Premières impressions
Le client n'a pas laissé de commentaire.ANNE C. | Premières impressions
The person who helped me was very clear and helped outMichael L. | Premières impressions
My wife Cecilia and I would like to extend an extreme thank you all very much message to all of the UHAUL team members at the Victor and Powers Street office in Colorado Springs, Colorado that we've met!! Thanks guys!! This includes Jordan S., Marco, Nick, and Stephen among others there and in the U-Haul family network!!!! Great going guys!! Thanks so very much for allowing us to stay safe and use your facilities!! Much much appreciated! Blessings! Mark Anthony and Cecilia Mickens mark m. | Expérience générale
The store clerk that helped me was very nice and helpful.Tinamarie R. | Premières impressions
Le client n'a pas laissé de commentaire.Cassie H. | Expérience générale
Le client n'a pas laissé de commentaire.ERIC M. | Premières impressions
Le client n'a pas laissé de commentaire.MARK S. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS A. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole G. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley H. | Premières impressions
Thanks 😊Hattie C. | Premières impressions
We stopped by to inquire about renting a small storage unit. The person that assisted us was very friendly, knowledgeable and helpful. We were able to get everything taken care of that same day and moved some of our belongings in immediately. The location is convenient. I love the reassurance that the alarm provides. The rates are reasonable.Ana L. | Premières impressions
Simple easy process to get online. The only thing I would say is that second floor is very hot. I'm not sure the climate control setting but it is much hotter on the second levelSonja G. | Online Move In
Le client n'a pas laissé de commentaire.MARK S. | Premières impressions
Everything at Victor Pl facility was good. However, we were frustrated there when we found out the operator at the call center gave us wrong information when we made the reservation. We specifically asked if the 14' dimesion was length which she confirmed. We needed to rent a second unit on arrival when we discovered the 14' was height.FORREST T. | Premières impressions
I can’t get ahold of anyone to ask questions or to get Info about changing my unitCat N. | Online Move In
Le client n'a pas laissé de commentaire.Sergio H. | Premières impressions
At first, we had a difficult time getting in after hours because instructions were different from what we were originally told. After a few minutes of trying with the swiping of the card, we figured it out.Carolena L. | Premières impressions
Le client n'a pas laissé de commentaire.Joshua H. | Premières impressions
Le client n'a pas laissé de commentaire.ernesto p. | Expérience générale
I reserved my storage unit about two weeks ago, and when I show up with a full truck, they tell me they don't have the unit I reserved. They tell me your computer system is always wrong. Then they try to get me to go to another property across town. Finally they find and indoor unit (I wanted drive-up), rented it to me, then when we went to go look at it, there was already a lock on it, someone was renting it, but it didn't show in their computer. So we had to go find another one. All together they were unorganized, and not really helpful. I would recommend fixing your computer system online to reflect what is actually available at your locations. Horrible experience.Robert S. | Premières impressions
Le client n'a pas laissé de commentaire.Mark O. | Expérience générale
This is the only uhaul I've had a great experience at. Great, professional, helpful team.Heather M. | Expérience générale
Lock was not available in the room, had to wait over 20 minutes to get it.Juan T. | Online Move In
Le client n'a pas laissé de commentaire.DONALD B. | Premières impressions
Le client n'a pas laissé de commentaire.BRENTON ALEXANDE S. | Expérience générale
Staff was very helpful is getting everything I needed to rent the storage space and reserve a truck for next month. They inspected the first unit assigned to me and found that unsuitable to rent, and quickly switched me to a different unit.Steven S. | Premières impressions
Le client n'a pas laissé de commentaire.Dennis B. | Expérience générale
Le client n'a pas laissé de commentaire.Rakeisha S. | Expérience générale
Le client n'a pas laissé de commentaire.Ingrid M. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn p. | Expérience générale
Great storage location. Thank you.Veronica F. | Expérience générale
Le client n'a pas laissé de commentaire.Dwan G. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica A. | Expérience générale
The guys were helpful getting me set up in my new unit. Merci.David P. | Premières impressions
Staff was very helpful and the facilities were clean and well maintainedCarol B. | Expérience générale
Le client n'a pas laissé de commentaire.Terrie D. | Premières impressions
Le client n'a pas laissé de commentaire.ShaQuita M. | Premières impressions
Everyone is so friendly and helpful. It was a wonderful experience.Anthony G. | Expérience générale
Helpful and friendly staff.Rita T. | Premières impressions
Love the staff, so nice to hear 'I haven't seen you in awhile.' Always helpful and nice! I had trouble getting my lock to get right and they showed me exactly what to do. I had issues a couple times with the code and they helped me again! Above and beyond nice!Kathy H. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher G. | Premières impressions
Le client n'a pas laissé de commentaire.Andrea G. | Online Move In
Le client n'a pas laissé de commentaire.PEGGY G. | Premières impressions
Le client n'a pas laissé de commentaire.Jeremy H. | Premières impressions
Le client n'a pas laissé de commentaire.Kathy V. | Premières impressions
The young man who helped me out was very patient and helpful. I had a great experience and look forward to doing business at this location.Brittany F. | Premières impressions
The staff was very nice and helpful to my needs.Christina K. | Premières impressions
The staff was helpful , especially the gentleman who assisted me and checked me in. He was outstanding. I do feel like the trucks are fudging the mileage because I took a trip that was mapped out at 19 miles but was charged for 36.Nicholas J. | Premières impressions
Jordan and team were efficient, competent, and friendly.Mike K. | Premières impressions
Muy profesional el personalPedro G. | Premières impressions
Le client n'a pas laissé de commentaire.Gloria B. | Premières impressions
Jordan, Carson and all the staff have been efficient and helpful with excellent customer service. They make you feel as though they are invested in your welfare. Moving is emotionally stressful and seldom without issues and they have been right there easing the stress. So far it has been a positive experience. Thanks to all of them but especially to Jordan.Linda R. | Premières impressions
Le client n'a pas laissé de commentaire.Devin P. | Premières impressions
Your salespeople should know their job that rules and regulations you should take that job seriously I know what's going on around them when I was there I saw several mistakes that were made .Irven H. | Premières impressions
Brandon and Damion were very helpful when i got therebrenda l. | Premières impressions
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