Évaluations des clients U-Haul Moving & Storage at Princeton & Candelaria

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Princeton & Candelaria

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Mindi K.
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Helpful customer service. Provided me w everything I needed

Gregor B.
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Provide covered bicycle rack.

Elizabeth S.
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The gentleman at this location was polite and also immediately took care of the rental return. I appreciate his assistance.

Paul C.
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Le client n'a pas laissé de commentaire.

Adrian G.
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Le client n'a pas laissé de commentaire.

Jennifer G.
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Le client n'a pas laissé de commentaire.

Jeremy S.
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Le client n'a pas laissé de commentaire.

Richard G.
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Le client n'a pas laissé de commentaire.

Shyanna Z.
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Very helpful and understanding. Road side assistant was amazing! We had issues with our truck but all uhaul employees were amazing and very helpful and quick to help!

Brad B.
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Very quick check in.

Connishia C.
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Fast service highly recommended

Nancy H.
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quick, prepared, friendly

Charles P.
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Le client n'a pas laissé de commentaire.

Michael C.
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Le client n'a pas laissé de commentaire.

Roberto H.
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Le client n'a pas laissé de commentaire.

james M.
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Le client n'a pas laissé de commentaire.

Jessica L.
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Wow! Staff was friendly and helpful. I didn’t have to wait even a second. Things were organized and everything went smoothly. Perfect. Thanks!

Brianna M.
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Le client n'a pas laissé de commentaire.

Diane O.
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Not much else, everything was great, we had a nice young man give us all the information we needed and everything was priced right.. overall we had a really great experience and if we need to move anything else in the future we will be using U-haul service again. Thx ??

Gary D.
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Le client n'a pas laissé de commentaire.

Eugenio R.
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Le client n'a pas laissé de commentaire.

Christopher W.
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I ordered the wrong dolly just needed the utility dolly and the floor dolly didn't realize what I had got untill I was ready to pack my truck up

Roberto H.
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Le client n'a pas laissé de commentaire.

Zhachery W.
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Le client n'a pas laissé de commentaire.

Joon L.
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Le client n'a pas laissé de commentaire.

derik A.
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Better. Communication when I tried to extend my rental time I had a very hard time and at times could not contact a actual live employee overall I had a bad experience with uhaul and am seriously considering not using there company again ...

Robert W.
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It couldn't have been any easier or more convenient.

Sylvia J.
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The customer Service was concise and helpful.

Kirk H.
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The cab of the truck had a bit of an offensive smell. The windshield was quite dirty with a bird deposit right in the drivers view, there were foot prints on the inside of the passengers side windshield and overall the inside of the windshield was dirty. When I mentioned it to the clerk upon return he said he knew but just didn't have time to clean it.

STEPHEN Q.
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Le client n'a pas laissé de commentaire.

Jolene S.
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Le client n'a pas laissé de commentaire.

Nancy N.
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Le client n'a pas laissé de commentaire.

Robert N.
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They let me return equipment to a closer store to my house. Both stores were awesome.

Sherri C.
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Le client n'a pas laissé de commentaire.

Robert H.
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UHAUL has really changed....for the better. .i have been waiting for the opportunity to review my uhaul experience. from making reservation to picking up trailer to returning trailer was smooth and pain-free! i had to change both pick-up site and drop-off site, and it was accomplished with no problem or hesitation. jeremy french in albuquerque, nm was especially good. trailer was ready for immediate use. lots of room to maneuver.

James L.
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Everything went smooth, no need to improve anything.

Dominic S.
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Le client n'a pas laissé de commentaire.

quirno C.
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First class service!!!!

Joseph W.
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To ensure the information on both vehicle towed and towing are correct. Terminology and model of the vehicle may prohibit the renter from using your equipment if incorrectly entered into your system.

Ibrahim A.
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Very happy

JEANETTE V.
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Le client n'a pas laissé de commentaire.

MARY L.
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The pull down door was rusty and not easy to open and close... for a woman!!!

derek O.
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When we arrived, just minutes from booking our reservation at 1-800-GO-UHAUL, the staff was outside dealing with a situation and was unaware we were coming. Joshua Covelli dropped what he was doing and greeted us. Although I pulled in the wrong direction, I was treated and greeted with kindness and respect. Joshua and his colleague went over and beyond the call of duty. I will visit this location again just to bring them lunch! On a special note...the phone operator was stellar at his post as well!

Thomas B.
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Le client n'a pas laissé de commentaire.

Christine S.
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The staff there were very friendly and efficient.

Tanner D.
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The location was amazing, the only issue I had was that my pick up location was Coors and I-40 for a 26’ truck and auto transport. I had to go to a different location for the auto transport and another location from that for the truck. Original pick up time was 9 am, and the truck wasn’t ready until 10:30. This put us an hour and a half back on a tight moving schedule and we didn’t even start yet. It would have been nice to have all the equipment ready at the requested location and time.

Roberta G.
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There was a system upgrade at the time we went in. It caused delays and computer glitches. I felt bad for the Agent helping us. Other than the long wait due to the system upgrade. The Agents were very patient and had great customer service skills.

George M.
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Great staff who hooked up the trailer for me and really made the whole process easy.

Rosa V.
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Le client n'a pas laissé de commentaire.

aleah A.
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The staff was very experienced. They also had great personalities. I was extremely impressed. Thank you!

Mauro E.
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always great,customer service

Mauro E.
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great customer service, always

Kirk N.
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Le client n'a pas laissé de commentaire.

EDWIN P.
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Le client n'a pas laissé de commentaire.

mel B.
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Le client n'a pas laissé de commentaire.

Judy H.
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Check in was fast and efficient by the desk agent. Return of truck however was difficult due to key fob would not fit in return key slot.

Kenneth G.
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Very helpful. Communicating.

Kyle N.
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Le client n'a pas laissé de commentaire.

John S.
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The check out was not good. I arrived three hours late and was told that the trailer I had reserved had been given away. I was told about some green light, yellow light, red light thing but basically I was out of luck. I left the location mad but before I could get pulled out of the parking lot I was stopped and told that they had one after all. There was no mention of being there on time or I risked losing the rental while I was making the reservation. At least as far as I remember. If it is policy to give away reserved equipment based on a late pick up I’d suggest that you inform customers verbally. It may already be in writing on some paperwork but it is very important to people to get what they need especially when moving. The check in went well. It was quick and easy. I don’t blame the people who are working there as they were just doing their job. I literally work a half block away. I was planning on picking it up at lunch but I was too busy to leave work. Knowing that it was reserved I didn’t worry about it. Thanks.

Eugene H.
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Le client n'a pas laissé de commentaire.

SHELLY C.
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The guys were out there at my truck before even got out . they had it swept got my keys checked everything sent me on my Way . very seamless thank you

Tara B.
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The trailer was not swept out, but the dirt wasn't excessive. I just swept it out myself before loading.

Roberta G.
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Improve the speed of the computers or test your system up grades before release. The system was very slow and wouldn’t pull up all my information. Agent was very nice, even though there were these computer glitches.

Mark W.
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After speaking to U-Haul roadside assistance about problems with this rental I was told to take the equipment to best location because it had a shop that could service the problem. When I arrived the presentative proceeded to disagree with me and tell me I had to take it back to where I had rented it from. After phone call to someone who I'm guessing was a dispatcher or manager they were able to check in the equipment. I explained to the representative about the fees for the rental and that I only should have been charged for one day. representative failed to pay attention to what I was saying and while I was outside with the second rep unhooking the equipment, she proceeded to close out the contract and I would charge for two full days of rental. when I called this to her attention she said there is nothing that I can do about it..... Very unprofessional total lack of attention to detail and a generally overall terrible experience with U-Haul.

Sean P M.
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Had to sweep the interior of the trailer a couple of times before loading, was very surprised at how dirty it was.

Valerie S.
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Thank you , it was a great experience in a very stressful event.

Ray G.
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Le client n'a pas laissé de commentaire.

Bj H.
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I left 3 lights in the truck front seat and called back to see if they were found. The staff said they always clean the trucks out before the leave the yard and no lights were found. So, someone has the lights as the staff said no lights were found. My bad for leaving them in the truck.

Karen F. | Overall Experience |
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Josh and Jeremy were most helpful. Great job guys! Thank you so much!

Albino G.
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Great service

Daryel D.
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Le client n'a pas laissé de commentaire.

Paul G.
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Went to pick up truck and location didn't have it. Had to drive across town to different location which cost me more milage. Called to extend my truck for another day, was supposed to get a call back but didn't and got charged a late fee. Very unprofessional and cost me money

Valerie L.
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Reserved vehicle was not available at the location it was originally reserved at and had to go to a further location. Due to this it required going further miles in the rented vehicle than was originally planned. Also, because of the time spent going to a new location, I needed to have the van back for the next reservation so I only had an hour and half to use the van instead of the reserved two hours which necessitated a rush to get furniture items moved in the van.

Virginia B.
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The truck was ready and the people were friendly and professional.

Sidney B.
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Le client n'a pas laissé de commentaire.

Mauro E.
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great service,as always

Stanley R.
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Overall good experience. Thank you.

jonathan B.
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Le client n'a pas laissé de commentaire.

Crystal H.
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Le client n'a pas laissé de commentaire.

Mauro E.
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great customer service, thank you

Aaron S.
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Le client n'a pas laissé de commentaire.

Monica T.
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Very friendly customer service!

June B.
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My problem is with the actual final cost vs the quoted price on the internet. I had a lower quote but the final price was over $100.00 higher- “ show me the quote to get the lower price” is a bad way to do business. Upon returning the truck I was again charged with a $20.00 for blankets not folded. That is ridiculous because they will be re-bundled later - which means the UHaul staff will have to repackage them. Just a really petty thing to do.

Sahn M.
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Haven't used Uhaul in several years. They've made it very easy. Website, and equipment pickup worked seemlessly. Truck had killer a/c btw.

Richard M.
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Location is very efficient and organized for quick drop offs. Open long hours too.

Holly K.
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Le client n'a pas laissé de commentaire.

Richard F.
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Le client n'a pas laissé de commentaire.

David L.
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I don’t remember the name of the young woman who helped me (Unusual name) but she was competent, helpful and respectful

mary T.
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This has been an excellent, efficient drop-off location and my go-to location for the future.

Yani P.
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Devon was awesome. Excellent customer care. I'll be u-hauling again for sure.

Nancy H.
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Le client n'a pas laissé de commentaire.

Geraldine T.
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Have more agents only 1 agent working an 4 trucks to check in. Very slow sevice

Jeanne W.
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Le client n'a pas laissé de commentaire.

frank B.
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Le client n'a pas laissé de commentaire.

Truman E.
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Le client n'a pas laissé de commentaire.

Yuexi G.
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When returning the van car, you ask the custumer to share his location on the internet. But first you should consider that maybe costumer has no way to access the internet

Guadalupe G.
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Le client n'a pas laissé de commentaire.

Jorge R.
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Only one person was working in the store. 4 people were in front of us and it took a long time to get equipment. We were late as a result of that. Second guy didn’t show up until after we were done. I’ve used uhaul plenty of times and this was the worst experience as of yet.

noeme M.
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Staff are nice and straight forward.

Michelle G. | Overall Experience |
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This was a awsome experience. My life was made super easy! Over nine months ago I was given complimentary storage for using a truck. I was surprised to find how easy it was to cash in on that offer.

Scott W.
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Le client n'a pas laissé de commentaire.

Rex P.
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Great staff

jeremy t. | First Impressions |
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Guy who helped me was a champ. Cool, professional.

Julie A. | First Impressions |
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By far the best experience I’ve ever had with U-Haul.

william p. | First Impressions |
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Thanks for your help yall.

Leslie O. | First Impressions |
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The staff was super understanding and very helpful. They allowed us to take our time moving from the rental truck to the storage. They even helped fix my alarm card.

Fedelina G. | Overall Experience |
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Thank you so very much for the wonderful service!!! The Staff was VERY helpful.

Frank D. | Overall Experience |
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This is ridiculous, I contacted Uhaul about this matter & Uhaul recorded the phone call of my problem but did absolutely nothing about it!!! You'll be hearing from attorneys in this matter!!!

DANIEL T. | Overall Experience |
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Was harassed by the staff

Eric M. | Overall Experience |
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Chelsea and the staff were always helpful. I'll always use uhaul for my moving and storage needs from now on

Sharon E. | Réservation |
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HORRENDOUS! I made my reservation for a 26ft truck and storage unit on 9/15/18 and when I arrived for it on my move day 9/26/18 neither one were available. Absolute worst UHaul experience! -Sharon

Melissa J. | Réservation |
Évaluation :

Fair organized highly recommend

Non reviews have been submitted for this location.

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