Le client n'a pas laissé de commentaire.Denise H.
Customer Reviews for U-Haul Moving & Storage at Princeton & Candelaria
Pour nous contacter
Albuquerque, NM 87107
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Georgia O.
Le client n'a pas laissé de commentaire.Evan S.
The manager was fantastic. She was understanding and efficient as well as friendly.Lora O.
Le client n'a pas laissé de commentaire.Cheryl S.
Le client n'a pas laissé de commentaire.PATRICK K.
Nothing very professionalCHRISTOPHER LAWR A.
Excellent serviceRaymond O.
Le client n'a pas laissé de commentaire.Rodney T. | Expérience générale
Try not having a kid that's coughing and sneezing at the desk. A kid that also had a mask on below his nose the whole time and was also vocal about not being vaccinated or taking it. And when offered a clean disposable mask decided to hand it back with the paperwork. Also the price I was quoted online was 80 dollars cheaper than what I was told here, but then that mysteriously changed. I will not be back to this locationKatrina C.
Le client n'a pas laissé de commentaire.Jason O.
Ariel was the best, had everything ready for us to go. Would highly recommend U=HAUL to anyone.David M.
The entire process was efficient. The staff was kind and professional. I would recommend this location and would use them again as needed.Paula H.
Poor customer service interaction upon return of equipment.Raymond B.
The people at the front desk are always great.Jan A.
Le client n'a pas laissé de commentaire.Sarah F.
Nothing. They were nice and friendly pplAugustine S.
Le client n'a pas laissé de commentaire.MIKE R.
Ariel was amazing and quickly took care of us. She is super friendly and very helpful. I really appreciate her and how quickly I was able to resolve a problem with another location.Barbara T.
We brought back the equipment one day early and with 25 % additional gas, consider giving a small rebate in these situations. Was a bit disappointed.ROY V.
Le client n'a pas laissé de commentaire.William D.
It wasn't the nearest uhaul location where I had originally reserved. I appreciate the automatic redirect from the original location when the trailer became unavailable but it would have been nice to be able to return to the closer location.Stephen C.
Ariel was very rude and overcharged me for things that were not true and didn't even check the photos I submittedStephanie T.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.NONA C.
None, all went well.Alexander C.
Le client n'a pas laissé de commentaire.James L.
I had a reservation for the San Mateo location and they called me and let me know that they did not have my 6x12 trailer, they offered me a much smaller trailer at a different location, they sent me to the location on Princeton, disappointed that I was going to have to get all the work I needed done with a smaller trailer when I arrived I asked if they had a bigger trailer and the very helpful young man with no hesitation checked his computer and said they did and offered the 6x12 with the ramp and immediately changed the reservation. He was very helpful and polite and the manager Ariel was also very polite to me. The young man came outside and hooked up my trailer very quickly and very professional. He checked all of my lights and made sure they were working and quickly double-checked the chains and connection and sent us on our way. Upon returning the trailer two young men came out to guide us and one of the young men rushed to help another customer with a tow dolly and the second young man stayed and looked over our trailer and checked the lights again and then checked us in. It was an amazing experience this morning and an awesome experience with the return, it was all quick and painless and I will be back to this location soon. I will also recommend this location to all my family and friends. Thank you Ariel for being so polite and a HUGE thank you to her AMAZING staff. Keep up the amazing work, you ALL are AMAZING assets to the Uhaul team, hard working polite employees like you all are the reason I don't buy a trailer or borrow trailers from friends and keep returning to U-Haul. U-Haul makes it worth renting instead of any other options.Miguel G.
The employee was very knowledgeable and kind.Roseanna G.
Le client n'a pas laissé de commentaire.Jonathan J.
No suggestions for improvement. Ariel is friendly and professional. Work was completed in a timely manner.KAREN S.
Le client n'a pas laissé de commentaire.Samantha E. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew H.
Le client n'a pas laissé de commentaire.KANDY L.
Le client n'a pas laissé de commentaire.Juan E.
Le client n'a pas laissé de commentaire.Kelly L.
Not much! Easy in and out. Gentleman who checked me in was cheerful, efficient, got us hooked up in just a few minutes. Check-in and hook up time was between 10 and 15 minutes. Trailer was in good shape, no problems towing, tracked well on the road. Same gentleman checked us back in. Return time was quick - on our way in about 5 minutes! Will make this site my preferred U-Haul rental location in the future!!! Just too easy! Good job!Wallace W.
The online rental part of it was confusing. The pick up location that I thought I was picking up from turned out to not be the location. I didn't know that until the last minute.Mandy P.
Le client n'a pas laissé de commentaire.WENDY M.
Le client n'a pas laissé de commentaire.Velisa E.
Very frienly and helpful.Steven A.
Le client n'a pas laissé de commentaire.Sally S.
Le client n'a pas laissé de commentaire.Michele G.
Le client n'a pas laissé de commentaire.Robert S.
Truck was almost on empty. The gas light came on after only 16 miles. I had the truck for a total of 8 hours, so having to put gas in to use the truck shorted my time. Not acceptable service.Holly H.
Le client n'a pas laissé de commentaire.Jason S.
Staff was professional in all areas of service provided.Clifford L.
Where I picked up the truck they didn't have the moving blankets. I had to go to another location for them.Carlos M.
Le client n'a pas laissé de commentaire.GARRET R.
Very professional and courteous staff !! Highly recommend U Haul !!MARY B.
Le client n'a pas laissé de commentaire.Johnny S.
I didn’t like that it was not gated and anyone from the street had access to the units..Marisa R. | Expérience générale
Le client n'a pas laissé de commentaire.MARK W.
Le client n'a pas laissé de commentaire.Neal M.
Le client n'a pas laissé de commentaire.Gary M.
Le client n'a pas laissé de commentaire.Lark M.
Le client n'a pas laissé de commentaire.Stephanie C.
No one answers the phone I was on hold for over a hourFlock D.
Le client n'a pas laissé de commentaire.Marcus M.
Very helpful and nice. Great customer service.Melissa M.
Perfection basically is what we received !! Keep up the outstanding work!! Will always use you folksAlberto R.
Le client n'a pas laissé de commentaire.Gregory S.
Please answer the phones. Other than that, everything was great.Kaitlyn W.
Very professional and nice specially the manager super niceAngel M.
Uhaul representative was nice and did a good job.Ramon T.
Le client n'a pas laissé de commentaire.Eric T.
Le client n'a pas laissé de commentaire.Paul W.
Le client n'a pas laissé de commentaire.Phil K.
Cory helped me while I was there. He was very knowledgeable and professional. I've rented a lot of equipment from different U-haul locations and he's was definitely the best.Chris W.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.Jay L.
Le client n'a pas laissé de commentaire.Bob B.
Le client n'a pas laissé de commentaire.Sidney Margaret A.
I made a reservation at a location closer to my home for 9:00am and I was redirected to a location clear across town and received a smaller trialor than what I had asked for and didn't get it until 12:00 noon. Messed up my day!! Very unhappy.John G.
Le client n'a pas laissé de commentaire.ZACHARY A.
Easy to rent and friendly staffFrancisco M.
Le client n'a pas laissé de commentaire.Arthur L.
Le client n'a pas laissé de commentaire.Thomas F.
Le client n'a pas laissé de commentaire.Thomas F.
Le client n'a pas laissé de commentaire.Dustin S.
The staff members here were wonderful! They were so welcoming and friendly, asking about where I was going and what for. It was so good to have them reassure me that I was going to be fine driving the truck since I was nervous, it being my first time and all. Great experience overall.Andrea L.
Everyone was great. Ariel delivered the truck, sold me boxes, tape, etc. got me everything I needed. I extended my rental a week and the van was a great resource. When I returned the van, the gentleman said, your all done! I am impressed at the ease of returning the vehicle. As my husband was driving me back home, my receipt came to my email. It was accurate and fast! Merci.Mary V.
Le client n'a pas laissé de commentaire.TRACY C.
Le client n'a pas laissé de commentaire.Edward R.
Scam chargesRobert L.
Le client n'a pas laissé de commentaire.Thomas B.
Great experience. No issues. Everyone was very nice.Shannon J.
Le client n'a pas laissé de commentaire.Coren O.
Customer service was excellent!Roderick C.
Le client n'a pas laissé de commentaire.Jamie B.
Le client n'a pas laissé de commentaire.Brenda N.
The staff was very engaging. We checked in the truck outside via the phone app which made the drop-off process very efficient.RICHARD P.
All the staff go beyond very friendlyDaniel C.
Not a lot of vehicles.Mark B.
Le client n'a pas laissé de commentaire.Jenna R.
Great crew. Thank I'll be using you all again!!Michael N.
Ariel Andazolas the GM for this location is amazing. She made the entire process a pleasure and I would happily rent from her again.Timothy E.
Le client n'a pas laissé de commentaire.Mark G.
The U-Haul representatives were all very helpful. However the cost (including tax) for the one-way rental in the opposite direction was about 53 % higher than it was about 13 months ago.STEVEN S.
Le client n'a pas laissé de commentaire.Rachel M.
Again U-Haul is presenting conflicting information about the drop off location. Online when I applied to rent a truck, UHaul stated the drop off location was UHaul at Princeton/Candelaria here in Albq. When I tried to use the phone application to log in like I did online, it did not work the day before I picked up the truck. During Saturday when I was busy moving I received text information that the drop off location was on Paradise Road. I did not check my phone late Saturday evening for the updated information & I did not think the phone app was going to work. So I went with the information via online which was to drop the truck at the Princeton /Candelaria UHaul location. After releasing my mistake late Saturday night there was nothing I could do. So I was charged approximately 72 $for a wrong drop off location. But I made a mistake and so did UHaul. We should split the costs for our mistakes so 72 $/2 = 66 $each. Merci.Earle D.
Great staff, great serive!Garry C.
Le client n'a pas laissé de commentaire.angel c. | Expérience générale
My debit card was stolen and I had to cancel it and get a new card. I forgot that my original card was set up for automatic payments for my uhaul storage and I was late to a payment. I hadn't checked my email and did not realize it until I had late fees built up. I contacted Uhaul and the man was extremely helpful. He waived my late fee and and helped me set up my new card for automatic payments. I have had my storage unit for two years and haven't had a single problem! Thank you, Uhaul on Princeton!rebecca f. | Expérience générale
Le client n'a pas laissé de commentaire.Alexis T. | Expérience générale
Staff very accommodating and helpful.Sheila G. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick T. | Expérience générale
It would be nice if we could have access later in the evening, but I understand why we do not. Safety first! Staff was friendly, helpful, and knowledgeable. Merci!Julia P. | Premières impressions
Le client n'a pas laissé de commentaire.Alfonzo R. | Premières impressions
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