The storage facility itself wasn't the best… we got broken into a few times. But the Uhaul folks handled it well, and even helped us move out when it was time. Reparations and concessions were made, and all in all I would store with Uhaul again. Just maybe at a more secure facility.
Lael C | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Princeton & Candelaria
Testimonials From Recent Customers
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The facility itself was excellent. But I emptied and cleaned my unit 6 days before the end of my contract. I spoke by phone with a local U-Haul representative on that day who told me someone would inspect the unit that afternoon or the next day and email me a termination of contract. Instead, 6 days later our account was charged for another month. So I reached out again and spoke with a very helpful second person at U-Haul higher up the chain who promised to have the unit inspected immediately and a refund would be submitted. So far, I have no evidence of this being done. Still waiting and still hopeful but concerned. When this is resolved, my rating will go up.
Kevin B | Expérience généraleHowever I was never able to speak to the Manager via their phone contact#. Also, I removed my belongings Nov. 3, 2022 but never got written verification re that Date. I spoke to Your Rep who assured me that I would not be charged between t11/3/22 and 11/8/22; Statement Closing Date!
Francine M | Expérience généraleI heard they closed down, they had the best customer service.
Kenneth HFound this place while traveling the country. We were headed from MT to NM with a stop in the Midwest. We were able to rent a truck in MT, drive to this location, store our stuff, and return the truck! Ended up moving further south in NM and it was no longer convenient to have our storage 2+ hours away. Friendly staff, helpful, and didn't have any issues!
Meghan K | Expérience généraleThis location is awesome…they always have a motorcycle trailer whenever I need one. Equipment is very well maintained. Merci.
Miguel BCasey and Sebastian were just great. Professional and polite!
Deborah BI wasn't pleased with the truck I had today the truck would pull to the right it would shake very aggressively while driving and had issues with the ramp getting stuck when trying to pull it out.
Anthony SThe young man at the counter was very polite and professional.
Stanley RGreat employees n service
Tommy CSebastian did a great job with the entire process.
Marvin PGreat as always!!!! Thanks!!!!
Brenda BAriel and her team, along with the traffic manager, Michelle and Robert the transfer driver, go above and beyond. Having been diagnosed with pneumonia and covid this week, their helpfulness has meant the world to me.
Melissa VExcellent transaction. Very helpful staff and van was terrific.
Christina RAriel was a great help!
John KIf you have to rent a moving truck or trailer or just need boxes….this is the place to come. They install hitches as well. This location has everything you need all year around. Best part you will always get taking care of their friendly & professional staff. Excellent location here in the Albuquerque area right off I-25 & near I-40.
Miguel BThe young lady that helped me was cheerful and efficient.
Salvador EGreat services all the time. Thank you
Norma EThank Ariel
ALAN EExcellent timely responsive customer service for quick checking in and out
Gloria Shelpful and friendly. tidy place
Julie MAwesome Location!!! great Staff. Equipment is always maintained, always ready to go, hands down one of the best locations in Albuquerque. Merci.
Miguel BThank you Ariel
Alan EYou all get a “A+” thank you and we’ll be back…..Brenda S Bischoff & Tom Rogers
Thomas RThis location always has the equipment (trailers) available and clean as well. Staff is always friendly and professional. Enjoy renting from this location. Merci.
Miguel BQuick and professional service. Zero hassle!
Kyle HThanks again Ariel
Alan EExcellent
Alan EExcellent service à la clientèle
John MAriel runs a strong store!
Stephen PAmazing, professional and courteous staff. Helped me with no hassle and no fuss with my move which was already stressful. Would highly recommend
Alexander DGreat service
Paul CHave people on site during posted business hours.
Scott GGreat customer service thanks to Ariel.
Alan EEquipment (motorcycle trailer) is always available and always clean. Staff has always been very professional…enjoy renting from this location. Merci
Miguel BVery easy drop off. Very happy with the entire process.
JOSHUA WGreat staff
Stanley OCan't think of anything at the moment.
Juan CSuper pleased with everything. Ariel runs a great store!
Stephen PEnsure that Ariel remains the General Manager
Shaun PI called the uhaul 800 number and was told someone would be there until 7 pm even though it was a holiday. I dropped off the truck and car transport but no one was there.
Elizabeth SAriel was excellent!
Jay CGreat phenomenal service I appreciate, Ariel very good
Alan ENothing...very friendly and very professional !!!
Pauline Rnothing
nelda mThe person who helped me was phenomenal. I asked to edit my reservation and they were friendly and happy to help. Really great service.
Zachary AI rented a tow dolly for 24hrs it ended up not working for us it was too wide for the cars tires. We took it back to the location in about an hour of having it. We explained it wasn't used and why. The young lady said well the computer said it's the right one for your car so you still have to pay for the entire 24 hours. So now I have this cost along with a towing company cost.
Theresa TThe only problem I had was that I arranged for a mobile pickup, but the system didn't allowed me, so i had to wait until the office opened. Not critical this time , but it could be an issue.
Arnoldo FThe attendant could be a little more knowledgeable about traffic laws. I asked if I had to stop at weigh stations and he didn't know. So I didn't stop.
Martin LEasy in easy out I think the vehicle will need a new transmission
CORY MThis location always has clean & ready to go equipment on hand. Highly Recommend !!!
Miguel BMake sure that drivers can get through to a person on the phone at the pick-up location if they have questions within 30 minutes of leaving the pick-up location with their
Linda GEquipment is always clean and ready to go!
Miguel BI would try another locale…the inside personnel were not very amiable….I will rent from the 4th or 2nd street location they are cleaner and fast ….lot more frindlier
Dale MFriendly people. Got me checked out quickly and efficiently.
Gordon AN.D.
DAVID FOnly one problem. At night the headlight high beams would not stay on, it always went back to low beams. This was troublesome as part of our trip we were driving through mountains and forest and didn't want to hit a deer or other game. Check before rental.
Ervin LThe customer service was very friendly and helpful
Melody LBetter parking lot
Benjamin RThe woman I spoke with was sweet, nice and very helpful. I would rent from that location even if I had to drive out of my way to get there.
TAYARI PGreat customer service at check in!
Ken BThank You. Also make sure you took me off auto pay
andrea l | Expérience généraleDrop off was fast and courteous
Sue Tfriendly, professional, efficient they are my go to for Uhaul.
Gregory GThe lady working there was very nice and helpful, the process was quick and easy.
Jennifer BI didn’t like that it was not gated and anyone from the street had access to the units..
Marisa R | Expérience généraleMy debit card was stolen and I had to cancel it and get a new card. I forgot that my original card was set up for automatic payments for my uhaul storage and I was late to a payment. I hadn't checked my email and did not realize it until I had late fees built up. I contacted Uhaul and the man was extremely helpful. He waived my late fee and and helped me set up my new card for automatic payments. I have had my storage unit for two years and haven't had a single problem! Thank you, Uhaul on Princeton!
rebecca f | Expérience généraleStaff very accommodating and helpful.
Sheila G | Premières impressionsIt would be nice if we could have access later in the evening, but I understand why we do not. Safety first! Staff was friendly, helpful, and knowledgeable. Merci!
Julia P | Premières impressionsJade is a great asset to your company very helpful an great customer service. Thank you Jade
Geraldine T | Expérience généraleJosh and Jeremy were most helpful. Great job guys! Thank you so much!
Karen F | Expérience généraleThis was a awsome experience. My life was made super easy! Over nine months ago I was given complimentary storage for using a truck. I was surprised to find how easy it was to cash in on that offer.
Michelle G | Expérience généraleGuy who helped me was a champ. Cool, professional.
jeremy t | Premières impressionsBy far the best experience I’ve ever had with U-Haul.
Julie A | Premières impressionsThanks for your help yall.
william p | Premières impressionsThe staff was super understanding and very helpful. They allowed us to take our time moving from the rental truck to the storage. They even helped fix my alarm card.
Leslie O | Premières impressionsThank you so very much for the wonderful service!!! The Staff was VERY helpful.
Fedelina G | Expérience généraleThis is ridiculous, I contacted Uhaul about this matter & Uhaul recorded the phone call of my problem but did absolutely nothing about it!!! You'll be hearing from attorneys in this matter!!!
Frank D | Expérience généraleWas harassed by the staff
DANIEL T | Expérience généraleChelsea and the staff were always helpful. I'll always use uhaul for my moving and storage needs from now on
Eric M | Expérience généraleHORRENDOUS! I made my reservation for a 26ft truck and storage unit on 9/15/18 and when I arrived for it on my move day 9/26/18 neither one were available. Absolute worst UHaul experience! -Sharon
Sharon E | RéservationFair organized highly recommend
Melissa J | Réservation