Customer Reviews for U-Haul Moving & Storage at Regency

2388 évaluations

9411 Atlantic Blvd   Jacksonville, FL 32225
(Located right across the street from the TGI Fridays or right beside the So)

(904) 720-1932

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(904) 720-1932

9411 Atlantic Blvd
Jacksonville, FL 32225
(Located right across the street from the TGI Fridays or right beside the So)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very happy , was out of town. So I didn't need to go .. Would rent again

tammy e.  |  Expérience générale 
Évaluation :
5

The Manager/owner was very polite and helpful. All staff members were very attentive and assisted people in a timely manner.

Matthew H.  |  Expérience générale 
Évaluation :
4

Everything was fine, aside from one issue that was a pain. When we moved in, the night of the 14th, and there was a car parked literally flush and in front of the hallway to access the rack, elevators, and all. We even took a photo of it. The car was in our way and we even had to hit it a few times to properly move in. There was no way to alert whoever the car belonged to or anything. It added way, way more time to a simple move in process because a car was parked for over an hour right in the access hallway after office hours.

ryan d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robyn W.  |  Online Move In 
Évaluation :
4

Thank U for assisting me in finding a climate controlled location to store my belongings.

Jonal B.  |  Premières impressions 
Évaluation :
5

I had no issues

Latoya M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas p.  |  Premières impressions 
Évaluation :
3

Very difficult location to get in and out of, allow customer to change type of payment so they don't overdraft. Have equipment ready for pickup. Have equipment that customer ordered

KIMBERLY M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

cindee o.  |  Expérience générale 
Évaluation :
1

I was accused of creating a dent. They scammed me

Chanel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya M. 
Évaluation :
1

I rented the unit for a month and for some reason for the last year even though there's nothing in there and I told them when I moved out I have still been billed it's still hitting my credit and I'm still getting messages a year later saying that I owe money for a storage unit that I use for less than two days terrible customer service and the fact that they're even putting this on my credit when they've had the keys and an empty clean unit since 4 days after I rented it is ridiculous

Kamron T.  |  Expérience générale 
Évaluation :
5

By far the best U-Haul location/representative I've ever dealt with. Joshua was courteous, engaging, and super helpful. He answered all my questions, helped pull out the truck, and explained all the details.

RoxAnne I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Courtney T.  |  Expérience générale 
Évaluation :
5

Excellent customer service provided. Just continue to keep up the great service.

Reginald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAYE W.  |  Expérience générale 
Évaluation :
5

The gentleman at the counter was the only reason the whole thing wasn't a disaster. He was kind, patient, and beyond helpful. He turned the whole experience into a pleasant one with his professionalism and courtesy.

RoxAnne I. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tyler W. 
Évaluation :
5

Yes.

DOMINIC S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetruis B.  |  Expérience générale 
Évaluation :
1

Staff with attitude. Was told insurance was mandatory but brochure says optional. Was told that district manager makes rules in regards to service area. Was told they can do what they want in regards to policy and does not have to abide by corporate office guidelines and policy. Also staff left facility with no one on site during normal business hours. No note on door indicating no one on site and would return at a certain time. Also had vehicle left in return area which only allowed one way in and out. Had to drop trailer and turn all my equipment around. My worst experience with uhaul ever.

Donald H.  |  Expérience générale 
Évaluation :
5

Very professional friendly and fast

Sergio G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

keith c.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leonard L. 
Évaluation :
3

I was charged 100 $instead of 66 $that they said I was going to be charged. The said a 100 $was going to be on hold until I returned it, which is reasonable, I returned it the same day, but the payment was processed after a couple of days for the full 100 $

MIRIELYS P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VALENIE H.  |  Online Move In 
Évaluation :
2

I arrived at the facility at 7pm on 8/9 to gain access to the storage, which I thought would be a easy process since my payment was easily processed and the instructions online were simple when I noticed that the access code wasn't working for the gate. I went to the door to get some quick assistance to see what was going on, while I was on hold with uhaul customer service just in case they could help quicker. the cleaning personnel knocked on the restroom door spoke with representative in the store, who didn't even have the decency to at least come to the door to see if my issue could be resolved quickly. the cleaning personnel came back to the door and said the rep told him "they know what to do" with no other further instructions I was left sitting at the gate trying to figure it out myself. While still sitting on hold for a hour waiting on customer assistance rep I decided to email live rep which advised that I was denied access due to the secondary contact not being a different person. I wish I would've got a phone call letting me know that or a email so I could've fixed the issue before making a blank trip but by the time I got the response I was already heading back home to unload the truck which I had just loaded so I could put in storage. i wasted mileage coming out to the facility, I wasted time sitting at the facility with no guidance overall 2/10 experience and wouldn't recommend as a first time customer .

Da'Sha G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher H.  |  Expérience générale 
Évaluation :
1

When I got my furniture out of storage it had milldow on it and there where roaches in my containers

darcie y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky C. 
Évaluation :
5

Some damage on truck was not marked clearly or had damage markers falling off.

SEBASTIEN C. 
Évaluation :
5

What a fantastic group of people. The gentleman who served me was so kind and attentive.

Megan L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus J.  |  Expérience générale 
Évaluation :
2

Dollies come inside trucks used and then when you return the truck you get charged for the dollie. That is not good business.

Munib T. 
Évaluation :
1

The gas was one mark from E. The uhaul location they were rude and were not truthful on pricing.

ELIZABETH L. 
Évaluation :
3

The location I selected for the reservation was changed without my knowing which added 10 miles to my in town rental, fuel and time wasted on moving day. Also, there was a SafeTrip charge of 5 $that no one could explain to me. 60 $trip turned into 7 520 $% unexpected price increase is mildly frustrating.

Blaine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael C. 
Évaluation :
2

The check in process is so unnecessarily long and complicated. If you are going to offer mobile check-in, it has to be significantly simplified. I ended up having to go inside to check-in which was also a slow process, taking an additional 20 minutes. Looking for other moving truck options in the future. The truck was fine but the customer experience is awful

Jacob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin D.  |  Premières impressions 
Évaluation :
5

Stellar pick up and return. Joshua did a great job on pick up and return. I will definitely recommend this location to EVERYONE I know.

Andrei M. 
Évaluation :
2

Bottom right door bracket was cracked/ severed. Honesty... respect for every customer in the room (time, etc...)

Joshua J. 
Évaluation :
2

I was not able to share insurance info But Insurance was added without notice or permission. Insurance is more than the value of the unit. The unit is not at all the size it states. The directions to find the unit are unclear, even to the workers. Access to the unit is unreasonably difficult

Neytha L.  |  Online Move In 
Évaluation :
1

Had 2 orders with this location, and both order put wrong charge. The 1st order charged me the dolly fee (I didn't order and use it) and the 2nd order charge me dolly (I didn't order and use) and gas (I run 5 miles and put a gallon gas back, they charge me almost 30 $for gas?!) What the heck?!

Xiang M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann F. 
Évaluation :
5

Everything was great. Easy pickup and drop off

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F.  |  Expérience générale 
Évaluation :
3

Ive been charged twice for my rental. I rented a 20 foot truck for a 24 hour period. I returned it early with more fuel than I picked it up with. Now I've been charged with the initial estimate of 113 $and also another 120 $without reason. I've been charged for this rental twice. Never using Hal again.

Samuel B. 
Évaluation :
4

No light in storage it had blown other than that everything else was SUPER Thanks

Glendell M.  |  Expérience générale 
Évaluation :
5

Nothing! Absolutely awesome!!

Tamika J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSE E. 
Évaluation :
5

Staff was always friendly and always accommadating

deberry s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

The young man that got me ready was excellent. Customer service was beyond great. Well mannered, friendly, knowledgeable, etc.... Office and truck was clean. Very professional.

Tammie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamika J.  |  Online Move In 
Évaluation :
5

⭐⭐⭐⭐⭐

KRISTA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santos G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

cindee o.  |  Premières impressions 
Évaluation :
1

The storage had rats my furnitures had rat poop and smelled like rat pee and now I'm gonna need to get new furnitures pee. I will not recommend uhaul storage to anyone I know. Very bad experience with uhaul storage.

Stanley K.  |  Expérience générale 
Évaluation :
2

Returning truck was horrible. Phone support rarely available with long wait.

LILLIAN M. 
Évaluation :
4

Process was slow and checking on online was pointless.

TEEA G. 
Évaluation :
5

The Atlantic 9411 uhaul location is honest understanding and very customer friendly. I was very satisfied with my truck and my equipment if you live anywhere near this location there should be nowhere else that you go!

Lawrence B. 
Évaluation :
5

This location is the BEST OF THE BEST!!!! I LOVE THE CUSTOMER SERVICE HERE!!!

SHANIQUE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trisha H. 
Évaluation :
2

Lot of duplicate points, time loosing, all the information provided and forms filled and signed online had to them all in person at the office which is time consuming and duplicate, this is specific to this office only not others

YACINE C. 
Évaluation :
3

Process contains questionable business practices and very impersonal. It is set up this way to add unnecessary and fraudulent charges. At rental, you receive text with images of unit from 6 feet away. You are to accept there is no damage but you can't see the van up close. There was damage and i was told to still “accept images as if no damage and take photos.” Fast forward 3 hours later to return. Sign states stay with rental til someone comes to inspect. After waiting awhile, i went inside. They took keys and said thank you. I asked for them to inspect the vehicle and was advised by female GM they will do it later. I explained about the damage and pictures and was told to email them to her. Again, i will get a final bill later. I received a bill and they added 3 gallons of gas at 13 $+ for the total of 36 miles i used. It's ironic as i got gas (over 2 gallons) before I returned the van. It's hard to believe the van used over 5 gallons of gas in those 36 miles. Again, if inspected at return, when customers are present the customer could dispute these additional charges. Rent same vehicle of Uhaul on Southside Blvd and had a great experience. I'm not sure I would use Uhaul again with these practices in place.

HEATHER V. 
Évaluation :
5

No problems with the rental nor facility however the website is confusing with the return process. Some instructions we left off the paper that was attached to the rental paperwork.

Catherine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

I'm satisfied

JACQUELYN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALEKA B.  |  Online Move In 
Évaluation :
5

Cassie and Joshua, Very friendly, courteous, professional service. Moreover, your questionaire app is not an essay read.

Alan D. 
Évaluation :
5

Great friendly place

PHILLIP M. 
Évaluation :
4

The only issues that I had was the drive space around the facility. My last day there was horrible as far as getting out. Big uhaul truck blocking the way and other people behind me blocking me in.

John L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK L. 
Évaluation :
5

No comments at this time!!

BARBARA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Great.

JOHN S.  |  Online Move In 
Évaluation :
5

Excellent

JOHN S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia T. 
Évaluation :
5

Staff was very helpful and provided excellent service.

robert s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCE M. 
Évaluation :
4

My initial reservation was canceled without notifying me. Luckily, I received a text indicating that I needed to pay for the unit 2 days early to reserve it. Fortunately, I had the funds to do so. The process was very easy, I just didn't like how it happened.

Terrance M.  |  Online Move In 
Évaluation :
5

The staff was great. The truck was ready and the engagement during the pickup process was by far one of the best I've had at Uhaul. I'd definitely return to this location.

Oliver G. 
Évaluation :
1

He stole my money here an called the police when I asked for my money back.....

Mason R.  |  Expérience générale 
Évaluation :
5

Perfect great customer service 👍

KRISTA M. 
Évaluation :
3

Gas charge. We took picture before leaving when picking up and when returning. Gas Guage was a 1/4 picking up and upon return. Was charged a gas fee. Tried calling location and was reverted to Corp. Corp then told me we would have to wait for the location. Seem like a run around. My next step will be to contact my credit card co and hold payment. Maybe then I will hear from location.

STEVEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorrie F. 
Évaluation :
5

Online process was pretty self explanatory. When I went to check-in, Cassie was very helpful and answered all my questions. Well done!

Brian C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Never received confirmation that my move out request was processed and had to reach out twice to the GM for it. Otherwise, everything else was satisfactory.

Anita P.  |  Expérience générale 
Évaluation :
5

Everything was great and I'm happy with the service and product. Merci.

ANITA P. 
Évaluation :
4

Although dusty inside and the windshield could use a good cleaning, the truck was great. Some attention is needed as it sounds like it has a power steering pump bearing on the way out. But the truck performed the function I needed well. Owner / staff at this location was very professional and helpful.

John K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rosannie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN D. 
Évaluation :
3

The self check out didn't work well for me but the staff more than made up for it. Very helpful and courteous.

Cheryl B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glynn T. 
Évaluation :
2

This location is way too small. I had other customers asking me to move out of the way so they could exit. You cannot drive a truck in there to access your unit because there is not enough room. It is a one way narrow driveway and you can't drive out because there are trucks parked in the return aisle waiting to be checked-in, blocking the way. it is impossible to turn a moving truck around in this small facility. You cannot contact anyone at this facility over the phone because their calls are automatically forwarded to the 800#. They do not offer one month free storage with a truck rental. As an added bonus I was overcharged. Definitely would not recommend unless you are moving into a storage unit via your own personal vehicle. Had I been familiar with the area, I would have rented elsewhere.

Jacqueline F.  |  Premières impressions 
Évaluation :
2

There wasn't enough space between the automatic gates and the key scanner machine so when the gate opened it scratched the front grill of my car. That was completely uhaul's fault and I'm debating whether or not to sue the location to get damages for my car.

Kushal P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis M.  |  Premières impressions 
Évaluation :
5

Very easy and great set up thx

Zainab S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER M.  |  Expérience générale 
Évaluation :
5

I was excellent that’s why I could believe that alots of my furniture clothes shoes and appliance was thrown away because Mode

Vivian M.  |  Expérience générale 
Évaluation :
2

Had I been familiar with this area, I would have rented from another location. The truck I rented sounded like the engine was going to fall out of it at any minute. I had to park the truck overnight in a shopping center because the facility is so small. When I rented a unit to put some excess items into storage, they had the nerve to charge me for another day when the truck was at the location and never left the facility. It's impossible to drive a truck in to reach your rental unit and when you do, you can't turn the truck around because there is no room. It's supposedly one way but you can't get out because there are trucks parked in the return lane blocking you access. Just awful. And it's really annoying that you cannot reach someone on the phone at the local location. All calls are directed to the main 800 number. I have rented from many U-Haul locations, but I would not recommend this one.

JACQUELINE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalissa B.  |  Expérience générale 
Évaluation :
5

The facility is clean, comfortable surroundings, very nice staff. Hours are great. I would definitely use and recommend.

Tonya B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenkins W.  |  Expérience générale 
Évaluation :
5

Fast and efficient service in and out.

Gary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CECELIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keyon G.  |  Premières impressions 
Évaluation :
5

Excellent customer service!!! Despite COVID-19 happening, people need a smile or laughter and they did just that. Pleasant experience.

shanique B. 
Évaluation :
3

Misbilled, wrong truck, very loud engine noise had to find, full ash tray and drink spill, second gear sounds rough (even when truck is empty.)

Kelli B. 
Évaluation :
2

Well I only went 17,5 miles on the truck drop back off didn't get explained what too do when bring back so I went inside and the guy said he will take care of it so I got over charge and some hidden fees I was not told about so the lady rented me the truck never told me how to open the gate. I'm just vary disappointed that I got overcharged. And I have profe on my phone so this is not vary perfeshenal. And I put the gas back in into it too.i only made two trips that where 7,9 miles each way and 1,5 miles to the gastation

JEFFERY M. 
Évaluation :
5

The customer service was excellent. I enjoyed Ms. Cassie and my friends. We were able to laugh smile & joke as we handled my first storage unit. I highly recommend others to come here for their storage needs. Plus the facility has plenty of moving dollies to make my move easier. Ms. Cassie is very helpful polite & friendly. I am at peace knowing my things are safe & secured.

shanique b.  |  Premières impressions 
Évaluation :
3

Good had some difficulties but would use them again.

Elinor B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cole S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

griselda j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zadymon M.  |  Online Move In 
Évaluation :
5

Member at pick up location was very friendly and provided outstanding customer service.

RAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa P. 
Évaluation :
3

Provide customer parking for more than 30 minutes.

HOPE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina H.  |  Online Move In 
Évaluation :
5

Awesome customer service and staff. Thank you.

veronica M.  |  Expérience générale 
Évaluation :
5

I love this location because of the friendliness, personable, and hospitality. I have never run into a rude or impatient person at this location regardless of the bookings and how many people they deal or have dealt with during the day. The online accessibility makes the transition easier as well. Thank you all and keep up the great work.

Marinda B. 
Évaluation :
5

None extremely great service and people!!

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
3

I rented a tow car dolly from the Regency location. The parking and drive is very tight with no room to turn around. I have discovered this to be true at many u-haul locations. The wheel straps were not put on well. Part way through my journey one came off the wheel. Thank God we saw it before something awful happened. The chain on the tow dolly was wrapped around the frame and the employees were not able to release it. They sent me to another location to have it fixed.

Cheryl S. 
Évaluation :
5

A bigger sign and improve the area around the buildings with bigger drive areas.

Blake L. 
Évaluation :
1

When a client pays for a rental of equipment ( I.e. a dolly, furniture pads etc.), it's a good idea to make sure that they are in the truck. When I got my rental there was absolutely none of my equipment in the truck that caused a serious delay on my move and I will have to spend MORE money to rent a truck and equipment at another business. I have never had this problem at any other of the U-Haul locations in Jacksonville and I can safely say that I will never be using this one again.

CAMERON V. 
Évaluation :
1

Over charged me , slow service , poor job overall

CHRISTOPHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Thomas L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irvin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talley M. 
Évaluation :
5

Merci

TYLER K. 
Évaluation :
1

The 1st time I used U haul I was treated fairly. But when I used the location Jax Fla on 9411 Atlantic Blvd both times i was overcharged. I really feel like the people who run that location are crooks and cannot be trusted I was taken advantage by them 2 times. I should have learned the first time. That location will never ever get my business again. They are theives..

Patrick N. 
Évaluation :
5

Excellent

Sheronda W. 
Évaluation :
5

Get updated vehicles

Annette W. 
Évaluation :
5

The staff at Uhaul storage was friendly and helpful. They answered any questions I had and were willing to help with anything I needed. I rented my storage for 1,5 years and I never experienced any issues. I'd highly recommend using Uhaul on Atlantic.

Shaneta O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela L.  |  Expérience générale 
Évaluation :
5

Excellent customer service

Fernando T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELYN C. 
Évaluation :
1

Y'all stole my fucking money lied and said I used a Dolly and furniture pads when neither were included in my rental ...

JAH'FORIA T. 
Évaluation :
4

I reserved a ground floor unit online but when I got to the facility the next morning they didn't have any available. They have an issue with the online system allowing people to reserve units that are not available. However, the associate Jonathan made it correct and did his best to try to resolve the situation in a very professional and friendly manner.

Anita P.  |  Premières impressions 
Évaluation :
5

I would like to commend Jonathan for being extremely helpful and professional today. He handled my reservation so well despite some mixups with the online reservation. I couldn't be more grateful for his help and patience during such a stressful time as moving.

Anita P. 
Évaluation :
5

Everything was outstanding

Leo W. 
Évaluation :
1

I will not recommend UHaul PERIOD after the experience I just had today, and that is unfortunate. I used to love Uhaul but not after today. You all have a LOT of making up to do

JOSHUA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan B. 
Évaluation :
2

The furniture that I stored got ruined due to Mold even though they were stored in a Climate Controlled Unit. When I contacted the Office I was advised that I should file a Claim against my Homeowner's Policy, but my policy would not cover something stored at Uhaul

JEFF K.  |  Expérience générale 
Évaluation :
5

Excellent service and truck was clean and ran good

Roger S. 
Évaluation :
5

I was totally impressed with everything. I called maybe hour and a half before I needed the truck. I was able to pick up the truck with no problems. I also like the new return process when no one in the office. I had to call for a little help, but that was on me. Great service!

Debra S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

marianella g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C.  |  Expérience générale 
Évaluation :
2

The elevator has been broken for weeks - and of course our unit is at one end of building B and the the broken elevator was at our end so we had to walk the entire length of the building to use a functional elevator - i was told for weeks "the part has been ordered" - i called AHEAD OF TIME and I asked how high the clearance was on canopied area - was told the wrong height/ 1 truck had to back all the way around the building 2x

RADIUS S.  |  Expérience générale 
Évaluation :
1

The man was awesome but that woman was the devil. Never again!! Because of her.

Tamesia W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ali m.  |  Expérience générale 
Évaluation :
1

I removed all of my items out of storage because I had a couple of boxes of glassware that was broken when I went back to my storage and alot of these items that are now garbage can't be replaced and I tried to file a claim since I had insurance and I was was never notified back. For that reason I will NEVER recommend your storages to anyone!!! I have never had this problem before with U-haul storages, but I've never had to file a claim either!!!

Althea G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimisha R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taul W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela L.  |  Premières impressions 
Évaluation :
1

I was there at 2:15. And couldn't start storing my things till 5. The customer service was horrible. I wasnt given all the information regarding sign in at the time of my reservation. He kept making run to my car and I kept losing my spot I. Line. I had a car port and was never told I needed the 20 in cash to remove it. Again another 3 and have hours and still could not store my stuff. Before he removed the car port I had to go find and Atm which has caused me over 5,00 $ in fees to get the 20. I arrive back at 4:50 to give him the cash. At 5 I finally got to store my things. Then he forgot to give my the code and I had to go back to get it. Because it was near closings time. Then I finally wme to go back to finish. All in all a simple 2 hour move in took me 5 hours. Very unsatisfied. My things are there but I will be moving them as soon as It can

Aida D.  |  Premières impressions 
Évaluation :
5

Staff is excellent

Pedro g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody F.  |  Expérience générale 
Évaluation :
2

NEED TRAINING EMPLOYS

Samuel A.  |  Expérience générale 
Évaluation :
1

Absolutely horrible from getting the uhual to returning it.

Anthonio F.  |  Premières impressions 
Évaluation :
5

The guy that helped me was real cool and helpful

Bryan S.  |  Expérience générale 
Évaluation :
3

Service seems fine but the facility itself is small and cluttered with to many trucks hard to manuver a bigger truck when all the other trucks on property are blocking the storages outside. This location needs to be moved to a bigger parking lot but other than that so far no issues

Kristina W.  |  Premières impressions 
Évaluation :
1

I only reason I say that is because I had to wait 15 to 20 minutes every time I walked into that office for someone to come up front there was Harley never anybody up front when I came through the front door

April A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne B.  |  Premières impressions 
Évaluation :
5

The man do not know his name was very helpful. He Has very excellent customer service skills

Aslam B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mikayla C.  |  Expérience générale 
Évaluation :
5

No problem 100 % satisfied

Maurice W.  |  Expérience générale 
Évaluation :
5

thank you for everything. Great services. Friendly workers. Experts

jasper o.  |  Premières impressions 
Évaluation :
4

The staff was very helpful and professional!!!!

Jenkins W.  |  Premières impressions 
Évaluation :
4

The staff was friendly and professional

Ernest T.  |  Premières impressions 
Évaluation :
2

Customer service was very poor. Worker had no clue what they were doing and very inefficient. Reservation was given away and I was forced to pay more for a unit that wasn't wanted. Very unsatisfied and will not be using service again.

Lia R.  |  Premières impressions 
Évaluation :
5

Some of the nicest most honest people I've ever had the pleasure of working with! Very professional, smooth and friendly transaction!

Mark S.  |  Premières impressions 
Évaluation :
4

Service amical

anthony v.  |  Premières impressions 
Évaluation :
5

Excellent customer service clean facilities top rated experience

otis n.  |  Premières impressions 
Évaluation :
5

They really worked with us on our very difficult move thanks so much guys

Gwedolyn L.  |  Premières impressions 
Évaluation :
5

The manager was very helpful and friendly. He showed me several units based on my needs. It was a clean and organized office and enclosure.

Melody F.  |  Premières impressions 
Évaluation :
5

Thanks for having me again. I seriously appreciate everything. Hopefully we will steak together intill i find a perfect place to stay. One again, many thanks and may the living God bless you all.

chantale t.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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