Customer Reviews for U-Haul Moving & Storage at Research Blvd

8 950 évaluations

12611 Research Blvd   Austin, TX 78759
(N Of Technology)

(512) 258-5255

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(512) 258-5255

12611 Research Blvd
Austin, TX 78759
(N Of Technology)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Smells like cow manure. Did not explain rates. Was charged twice and toldust wait 7 days for credit to show up.

Frances P. 
Évaluation :
4

My phone number was wrong on file at first, but email was correct I missed the call to drop-off the containers Then updated my phone but still missed the call because the update was not made everywhere Then updated my phone number and didn't have any problems In the future, make sure important info is updated everywhere and try the email address as a backup. This caused havoc on my rigid schedule. Otherwise, your service was exceptional.

jacob K. 
Évaluation :
3

The rental was changed due to a parking error. That wouldn't have been a problem but the van I ended up with had damage. But, I never received a second inspection link, nor was the contract information updated via email. It was disconcerting that I had a contract for a different vehicle I couldn't verify damage on hoping I didn't get pulled over with documentation for a different vehicle.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry R. 
Évaluation :
5

My equipment was ready when I arrived. The man that helped us was very friendly and helpful! He hooked everything up for me and everything went smoothly.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bradley B. 
Évaluation :
5

Nothing. Close to home and very helpful.

CLIFFORD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawna J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
3

Furniture dolly's (2) were paid for and never received nor removed from final bill.

Tom H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALMA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clint S. 
Évaluation :
2

Sadly, this was a horrible experience. We were so impressed with the the Ubox idea and putting our things in the box worked great, but then they moved the box to a different location without our knowledge or consent, and we only were keeping it there 1 month. We arrived at the location that we had loaded our box, to be told to drive 30 miles away, well we were going to need several trips to and from apartment so then that adds hours and gas $$. We arrived at new location and they said it wasn't there. Then they found it. I had already spent hours on the phone with 5 different agents the day before to give the 24 hours notice required to access the box, and each person said something different, and then when I would call back, no notes had put in that I had called before to request access. Unfortunately, we won't use Ubox again, sad because I was really excited and intrigued by the concept!

Michael M. 
Évaluation :
2

They roped me off so many times. I see why they make the money they do. Cause I am not the only one that's said this.

Matthew G.  |  Premières impressions 
Évaluation :
5

First time reserving a UHAUL. Everything was a smooth process.

Jose D. 
Évaluation :
4

It was not delivered to the right location even with the photos included

Talula K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jermey Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob M. 
Évaluation :
2

Rats chewed through a lot of our things. Pooped and smeared residue everywhere.

Kevin M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pranesh V. 
Évaluation :
4

for $370, I would expect a better truck. This was was old but it did the job I guess.

Charles M. 
Évaluation :
3

Only one person was helpful and I unfortunately didn’t get his name.

LYRIC T.  |  Premières impressions 
Évaluation :
2

Staff were very friendly and did their best to be helpful, but it really sucks when you schedule movers and your truck rental is 3 HOURS LATE because uHaul lost the keys and nothing else was available. Location was well kept, but truck was super beat up

Jacob B. 
Évaluation :
1

Horrible service. Didn't meet any contract obligations. Refused to deliver our box despite providing proof it could be delivered. Will be demanding our money back. THE WORST MOVING EXPERIENCE EVER

Katherine S. 
Évaluation :
5

My Ubox was moved from Uhaul at UT Austin, to this Uhaul on research boulevard and this was never communicated to me. No email, text or other form of communication was sent to inform me that my box had been transferred to a location almost 10 miles away. The day of my pick up I was fortunate to have helpful Uhaul staff that searched the system for my Ubox because my records were apparently inaccurate. It caused me a few wasted hours, but more importantly I am floored that Uhaul would move my Ubox without informing me. This is a grave error, and unless someone from the company reaches out to me with an explanation and an apology, I will never recommend Uhaul to any friends ever again. Uhaul is lucky to have staff members who can fix administrative messes.

Cody M. 
Évaluation :
5

The young man who checked the truck back in was awesome! It was hot outside and he was obviously busy, but he still did a stellar job checking the vehicle back in.

ALAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adilkhan M. 
Évaluation :
5

Tell customers they still need to confirm their reservation by email, even if the reservation is made within 24 hours at the location.

Lacey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marj W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WISAM K. 
Évaluation :
5

Good experience

Aamir I. 
Évaluation :
5

Staff was very helpful and help me adjust my order for my move.

Fred M. 
Évaluation :
5

Everything was awesome! You are getting a new customer in 3 weeks. My niece is moving and using your store.

Daisy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
2

Poor communication from staff. Fairly surly. The unit I rented had a broken roll up door and they had no way to fix it and no place to put my stuff. So it's just sitting there with a broken door. Feels good.

MAX S.  |  Premières impressions 
Évaluation :
3

Was double charged for my rental

Justin P. 
Évaluation :
5

The gentleman who helped me (I think it was Joshua) was SO nice and helpful!! He did a great job in telling me how to back up my car with the trailer and very patient with me learning how to do it. The check out process was quick and easy!!

Amy S. 
Évaluation :
2

Call your customers like it says you will to notify them WHERE to pick up the equipment. We were redirected to this location from 13 miles away.

Terrance L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kolten P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn E. 
Évaluation :
5

Originally reserved a 26' truck at Lone Star Customs in Killeen, TX. I reserved there because it was "guaranteed". The truck was not available on the pick-up day. Spent hours on the phone trying to find a truck within 100 miles. You should not advertise "guaranteed" if you, in fact, cannot guarantee. Again, this is NOT concerning this location in Austin - they were great. This is concerning the original location in Killeen.

Shaun K. 
Évaluation :
1

Make sure to be accurate on the fuel because I was told how much gas was in the vehicle & that was incorrect so I put the amount of fuel the Van was given to me & charged almost $40 for apparently not filling it up to where the representative stated it was at. I count it as a loss on my behalf as well as a loss of my business moving forward.

DONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne G. 
Évaluation :
1

Made a reservation on 7/25 for 7/31. Was informed I would get a call on 7/26. No call, no message. On 7/29 I drive to the UHaul location I selected and spoke to a uhaul employee that informed me that my rental was setup to be 11 miles away at the Research Blvd location. I expressed concern that by doing that you incurred atleast an increase of $20 to my bill because Uhaul couldn't bring the truck to the location requested in the 5 days before my need. I was told that because I asked for an after hours pickup Research was the only option. I was given the logistics? phone number to ask for an alternative. I called the number and waited :30 to discover I could move it closer it I chose a larger truck(which I didn't need) somewhat closer but not enough to make it worthwhile so o declined. I took an Uber to the Research location at the time the uhaul Apple iPhone app told me. It was 1030p on Saturday that I was dropped off by Uber at the research location. I attempted to use the uhaul app to get my truck but it wouldn't allow me. I called the help line and waited :20 to be told they couldn't help and needed to transfer me to customer service. I am now in the dark sitting at a uhaul location waiting for someone to answer the phone..again..and the estimated time is :50-:60. I decide to call an Uber to go home while on hold. After another hour on wait customer service answers and tells me while the app told me the truck was reserved it wasn't scheduled so the service person fixed it for pickup at 7a the next morning. I again U-verse back to the location in the morning and began my mobile checkout. It told me the lock and code to access the key box to get the truck key. I did it but the key was not in the box. It was fortunate d that a uhaul employee was there at 730 to go inside and get my key. Of course after getting my key the requested blankets and dolly were not in the truck so I had to acquire them from the same employee. 1. I never received a call or message about my reservation as you claimed I would. 2. As a result I visited the location of my rental 3 days before to ask about status. 3. The person at the uhaul location told me my rebatable was 11 miles away. 4. I called in attempt to get my rental pickup closer. 5. In neither 3 or 4 was I told something was amiss with my reservation. 6. I incurred 2 extra Uber trips and a couple hours of terror regarding my ability to satisfy my requirements. So to be constructive I will offer; 1. You iPhone app and website are not aligned. Different information is shown on each. 2. You failed to contact me about my rental as you indicated you would. 3. I proactively attempted to ensure everything was setup and was never informed of any problems until the moment of my rental. 4. At the worst possible time..middle of the night, sitting alone isn't he dark at your facility I was forced to be on hold for 1,25 hrs to resolve an issue I didn't know existed. I am not one to complain but the come day of errors and the lack of consistency between your app platforms led to increased expenses and frustration at a time where many people were relying on your company to execute a basic operation. I cannot I good faith recommend or repeat my use of uhaul. I understand the ending the month is logistically difficult but of any company earth I would thin uhaul would have that nailed. Regards.

Ryan B. 
Évaluation :
5

Well organized. I dropped it off and was on my way without even going inside.

Kraig B. 
Évaluation :
1

Reserved w cc in person a week early only to show up at 9 and be told my res pick up local was changed 20 miles away. And the lady that took my res and cc was like you should have got an email from uhaul, not my fault. Had friends and fam waiting to help , didn't start moving till 12:30. Missed early cool temps, loaded in 100+ heat, late departure on trip and late for the unloading process, late to get back and more charges. No one at uhaul could help, escalated to manage on phone , all could do was take a report. ZERO customer service from beginning to end. Horrible

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kai Y. 
Évaluation :
1

Submitted a reservation and was told that the trailer was not available. Also made me go to a different location and pick up a smaller open trailer. The system was down at the new location so it took 40 minutes to pick up.

Brennan S. 
Évaluation :
4

Le service à la clientèle était génial. Very busy location prone to entrance being blocked.

Jason E. 
Évaluation :
5

The lady at the front desk was very sweet and professional!

Alma G. 
Évaluation :
1

I found out at 8:12 PM that my 7 am pickup was moved to this location. That is an unacceptable amount of notice for a reschedule. When I voiced my discontent with the voided contract, it was quickly dismissed as if they were proud of themselves for delivering at all. Then, the rep, Ivy, kind of insisted that the assistant manager, Lexi, called at 8:12pm, even though I never received a call. Either way, Ivy then proceeded to put the wrong drop off address. Working with uhaul cost me hundreds of dollars because we were late to arrive so the movers could get started. Again, because I found at the night before I had to drive 15 minutes and wait in line for an additional twenty minutes. Very unpleasant. Unprofessional.

JOSEPH M. 
Évaluation :
5

The employees at this location were very helpful, attentive, and friendly. I highly recommend this location!

Joel J. 
Évaluation :
5

Good job, well run.

royce R. 
Évaluation :
4

I reserved a 4X8 cargo trailer reservation number 23440155 with a pickup location in Spicewood Texas. I was told an Uhaul representative would call to confirm however no one ever called me. I confirmed the reservation 2 weeks prior to pickup and was advised the reservation was good to go. I called again on Saturday June 23 and was told my pickup location had been changed to Marble Falls Texas, approximately 50 miles further than the Spicewood pickup location. Clearly unacceptable. I was then told there were NO cargo trailers in Austin, only open trailers, and the pickup location was approximately 20 from my house, going in the complete opposite direction from where I needed to go.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Location staff was great. Truly disappointed in unqualified though as I had selected another location months prior and had zero notification that the location reservation had moved and I was on a time crunch. This location was not close to me! U-Hauls phone system kept me on hold for hours that morning with zero resolution.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phoebe S. 
Évaluation :
5

Outstanding service, great equipment.

Carroll S. 
Évaluation :
5

Continue providing good service

Maureen D. 
Évaluation :
5

Andrew was extremely helpful.

John C. 
Évaluation :
5

The research Blvd staff were amazing.

Jonathan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H.  |  Expérience générale 
Évaluation :
4

Gratefully I had several calls from the office to let me know I incorrectly locked my unit. We so appreciated that. Loved the client relationship.

Carol B.  |  Expérience générale 
Évaluation :
4

Easy to reserve and quick to get hooked up and go.

Mark M. 
Évaluation :
3

It took me around 40 minutes to check-out as there was only one person taking care of customers and another one in training. It was exasperating :(

Leonor A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TEAGAN F. 
Évaluation :
4

Everything was fine except the moment that you guys keep spamming me with your messages and email about leaving a review. This is so f**king annoying. Restaurants often offer a coupon or a 10$ discount for a review, u-haul doesn't offer anything. Please stop spamming people with reviews. Spamming definitely minus 100 starts I could tolerate this, if there was a refund if I don't use a full month. For example, I used u haul storage for only a week but paid for a whole month!

VIKTOR P.  |  Expérience générale 
Évaluation :
5

Personnel there were experts and very helpful. Great place.

Perry R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah D. 
Évaluation :
2

The U-Box is located in a completely different location from the U-Haul location and it's placed on dirt instead of the pavement, so it's not leveled. Weird.

Ashley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sadelina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toya M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toya M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Gentleman behind the counter who provided the service was very knowledgeable and professional.

David M. 
Évaluation :
5

Thank you =-)

Sean W. 
Évaluation :
3

I had to pick up and drop off the box which I just did not have the time, very annoying. Costs were above what I would expect since we had to do the pickup, drop off, loading and unloading.

Jim R. 
Évaluation :
3

I rent the pickup truck and drove only 8 miles and filled gallon of gasoline and they charge me again $10,5 for gasoline again so using truck for 2 hrs and cost me almost $60 will insurance Very disappointed

Nazim J. 
Évaluation :
4

Please, put a sign inside the truck that says : 1/4 of a tank is equivalent to XX gallons. This would be of great help for consumers.

RUBEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breanna B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

norha A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Onkar S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Graham K. 
Évaluation :
1

I was suppose to pick up the truck at a different location. Y'all change it without even warning me therefore I had to pay more miles for nothing. Very poor experience.

MATTEO C. 
Évaluation :
1

My order was booked at the other site, just about 10min before I arriving at this site, I received a phone call and told me that my booking was transferred to the other site. Then, after I arrived at the other site, I was told there was no truck for me. After 30min waiting and asking, finally, they said that they had one truck for me. This was the worst experience with Uhaul for so many years, really really bad.

Yan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Awesome experience. Will definitely recommend and use again when needed. Merci.

Juan U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francine F. 
Évaluation :
4

The location is small and there were many large trucks there. More of a space issue than a cleanliness issue

Michele O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ahmad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly F. 
Évaluation :
3

The truck was not in very good condition, a side mirror was taped on and was near falling off. One of the tires also had a screw in it. Our service and was good and the location is great, but please keep better maintenance of the vehicles.

Adam D. 
Évaluation :
5

Staff was super helpful and friendly!

Jessica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia G. 
Évaluation :
4

One of my drawers was broken

Jannet C. 
Évaluation :
5

Great service. Quick and clean and not expensive. The location is ran very well. All the people are helpful and willing to answer questions. Good job!

Darin P. 
Évaluation :
4

The billing was a bit unclear, but otherwise it was a relatively painless experience.

Olivia R. 
Évaluation :
5

Please give a shotout to the gentleman who assisted me today with my first u haul truck rental and first self storage check in. I don't remember his name but his was of average, maybe slightly above average height and African American. Excellent service à la clientèle. Works at location at this address: 12611 Research Blvd, Austin, TX 78727

Viktor P. 
Évaluation :
5

Ivy was a huge lifesaver after another location confirmed my reservation via phone the day before, but didn't have a truck the day of my reservation. I had to go to this location and Ivy was very accommodating. Fortement recommandé!

Frank M. 
Évaluation :
3

Didn't know you were going to charge me for certain amount of miles on a one way truck.

Debbie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry A. 
Évaluation :
1

Made a reservation indicating to return the uhaul at night. Before driving off the lot, I was told several times that it would be okay to return uhaul in the morning. Morning rolls around and I get a call over the phone. The man does not clearly identify himself or state the purpose of the call. I had to tell him to identify himself. He states the rental is late and it was due in the evening on the day prior. I explain my situation and the miscommunication and ask if we are able to extend the reservation with additional fees. The man continues to state how he is unable to do so and that it was already reserved for someone else. He continues to explain how HE is inconvenienced that we did not return it and how HE has to pay the fees for it not being returned. He proceeds to say “I can't come force you to bring it in but I can report it stolen”. I DID NOT INDICIATE IN ANYWAY THAT I WANTED TO STEAL THE UHAUL prior to his comment and I only wanted to know if we could extend. He would not let me speak over the phone and continued to interrupt me regarding fees in which I had to finally demand he let me speak. VERY unsatisfied by his accusations that I was stealing the uhaul. Unsatisfied with his lack of professionalism. No resolution over the phone. After the phone concluded, we return called and asked to speak to a manager in which she was able to grant us an extension with additional fees. Ridiculous.

Ann Marie N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ameer C.  |  Expérience générale 
Évaluation :
1

Waited an hour to get my storage unit, though already booked, the system wouldn't access. 3 people working there tried helping (workers were kind), but none could figure out how to give me access to the storage unit I had previously booked, while my movers sat outside waiting for me (and I paid them by the hour). Then when I got to the 10 mins before closing, unit it was not climate controlled, floors dirty, super hot and rat traps inside the unit. DISGUSTING AND DISAPPOINTING! Because of the time at night had no other choice but to use it or have to pay movers again the next day and find a different storage facility. Went back to the front desk where employees were to get the climate controlled unit I had booked, they said none were available larger than 5' and there was no elevator access or ground level access. My things are currently sitting in over 100 degree weather, I paid $100 of movers time waiting to get access to the unit and I am absolutely LIVID my things are sitting in this heat. Getting things out as soon as possible and NEVER using Uhaul again or recommending. HORRIBLE EXPERIENCE

Sarah P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Makayla E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aroque B.  |  Expérience générale 
Évaluation :
3

I thought I would get a key fob so I don't have to get out of my car and go to the card reader for access to the gate. Last time I rented a storage room here I didn't have to leave my car to get the gate opened.

CYNTHIA g.  |  Premières impressions 
Évaluation :
5

I love the location on research Blvd in Austin, Texas. They are also so nice and helpful.

Monica M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maksim E.  |  Expérience générale 
Évaluation :
1

S.O.

Jaquece B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNI G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer B.  |  Premières impressions 
Évaluation :
1

Terrible experience, I was locked out from my storage after my move in, around 8pm I came to unload my truck and no one over the phone in customer service was able to help me. This girl Diana from customer service was extremely rude and did not even want to listen to me and my issue, she was trying to shrug me off with an excuse that it's storage closing hours. No one was available to unlock it for me. I do not understand what was the issue. Na apologize received, no compensation received, everybody acts like this is the best customer service they can provide.

SAFIYYA H.  |  Premières impressions 
Évaluation :
1

I ask staff to auto renew my storage fee monthly, but they do not.

Haoping L.  |  Expérience générale 
Évaluation :
5

Erika at the front desk was great and super efficient!

Varunesh G.  |  Premières impressions 
Évaluation :
2

The lady that worked on 3/6/22 did not offer me the correct unit for a 1 bedroom. Had to go in the office several times to switch units because she had no clue about the size unit needed. She gave me small units. Went to different employee and ask for a unit that I could fit a large couch , queen bed. 2 TVs , boxes and so on in order for them to have an clear understanding of a unit that is big enough for a 1 bedroom. Then I paid for a dolly and it wasn't in the truck. Had to move all my things without a dolly from upstairs. Worst experience I've ever had at Uhaul.

Latoya B.  |  Premières impressions 
Évaluation :
1

We closed out because our unit was broken into and vandalized. The place is not secure-there are no cameras or monitoring

NIVEDITA N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ibrahim M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adedapo O.  |  Expérience générale 
Évaluation :
2

Door to my storage building was locked and had to wait 20 minutes for someone in the office to come unlock it. This was during access hours and the building should not have been locked. There are always long lines in the office and it moves very slowly.

Lauren L.  |  Expérience générale 
Évaluation :
4

Answer to Q#4 - Most times yes, sometimes no. Most interactions have been friendly. But one person gets stressed when it's busy and you can tell in their answers, attitude, and tone of voice. A deep breath and a smile before responding will help.

Mark C.  |  Expérience générale 
Évaluation :
5

Easy to sign up and immediately use my unit

LAURA T.  |  Premières impressions 
Évaluation :
5

Tommy at the front counter is a real swell guy. I got the impression that he could take care of anything I need with no hesitation. Great facility!

Luis A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kapricia d.  |  Premières impressions 
Évaluation :
5

I really enjoyed my experience with this Uhaul location. As soon as I walked in the door, I was greeted immediately. Even though the employees were with guests, they acknowledged my presence immediately. I was greeted by Junior. He was attentive to my needs & answered all of my questions. He took the time to explain everything so that I understood what I was responsible to do. I felt like a valued customer throughout my experience. I would definitely recommend this location to a friend or family member. The facility is well taken care of. Even the restrooms were clean. Thank you for clean restrooms!

TABRINA H.  |  Expérience générale 
Évaluation :
5

Everyone did a great job

WILLIAM R.  |  Premières impressions 
Évaluation :
2

Staff are very nice! Storage unit is old, levers rusty. Rat trap within unit. When moving in a commercial truck was parking in front of many unites, washing out the truck back. H/M was the company. They moved the truck after a short wait but left puddles of water in front of our unit. So, we ended up tracking mud and extra dirt into the unit, needlessly. they should wash their truck elsewhere.

TORRY S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MILES T.  |  Expérience générale 
Évaluation :
5

Always a great staff. Ready to help and go the extra mile.

nathan s.  |  Premières impressions 
Évaluation :
1

Storage had a rat problem. All my furniture had rat droppings and rad urine on them.

Workneh M.  |  Expérience générale 
Évaluation :
5

I've always enjoyed using UHaul and this was no exception.

Bill K.  |  Expérience générale 
Évaluation :
5

I've always liked the UHaul staff at this location. They've always been helpful at winnowing through the options for storage, trucks, car carriers, and the cost for it all.

Bill K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON S.  |  Expérience générale 
Évaluation :
2

I got stuck inside your gate, I didn't receive an email or text about my storage contract. No one was around to get assistance.

Shanita M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PJ J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elyse K.  |  Expérience générale 
Évaluation :
5

Thank you for striving to help me and making the task of moving a success.

richard l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH F.  |  Premières impressions 
Évaluation :
5

The general manager helped us park our fifth wheel in storage. He was over the top helpful and friendly. Thanks to him again.

Karen S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARQUETA D.  |  Premières impressions 
Évaluation :
5

Such wonderful staff. They were so helpful. It was a pleasant and easy experience, and very affordable. I will use this facility again!

shirley B.  |  Expérience générale 
Évaluation :
1

Customer service sucks and lied about pricing promised one price when got there was 20$ more very unprofessional!!!!

Robert F.  |  Premières impressions 
Évaluation :
1

Two break-ins in two weeks. No camera footage, and no additional security. No leads as to the culprit. Not secure, massive gaps in protection and locks were pointless as the latches are flimsy and we're simply broken off instead.

MAES M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelda G.  |  Premières impressions 
Évaluation :
4

I was told that it was a five day rental and was quite surprised to see I was charged for two additional days. I returned the trailer on Monday morning and had I know that I would be charged $88 for two days I would have made other arrangements to unload on Monday. I also rented a storage unit and when I went to unload the unit had been vandalized so had to wait for a U-Haul person to repair the three walls that had holes in them. So waiting for that cost me extra. Smh.

lisa p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUPE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek B.  |  Premières impressions 
Évaluation :
5

I was worried about doing everything online but the process was easy!

Monica M.  |  Online Move In 
Évaluation :
3

I had out door storage and there was a problem with crickets a lot of dead crickets that I had to clean out of the storage I rented. I was not happy about that, but other than that it was a good experience.

Cherry B.  |  Expérience générale 
Évaluation :
4

In going through the boxes that I have moved out, I am noticing water damage on a high percentage of them. Not sure if it was from last years winter freeze or what. I did notice a broken board near the ceiling. Looks like I am going to lose at least 50 % of the things that I had stored. Management is great and the facility is easily accessible. Facility is in a good location and is well lit at night. I am a bit disappointed though that there are no dumpsters at the facility.

Ella M.  |  Expérience générale 
Évaluation :
5

The best storage facility and staff by far. Everyone was so friendly and professional. Getting my storage was a simple and quick process. Staff was so helpful in making sure I had what I needed.Check in was so smooth. As soon as your drop off your truck/trailer they're there to receive it. They inspect and deep clean them right away for next customers. Very very professional staff.

Tiffany M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B.  |  Expérience générale 
Évaluation :
3

It's hard to cancel any pre-existing orders like when you upgrade storage. It's difficult to get in touch with anyone at the actual storage unit, via email and telephone.

Cassidy G.  |  Online Move In 
Évaluation :
5

The folks at this facility were top notch, and we would consider using them again for storage, or any other rental needs.

Brent E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C.  |  Premières impressions 
Évaluation :
4

.

Jose A.  |  Premières impressions 
Évaluation :
3

Everything went smooth until i returned the truck ..the women with green hair was very rude ! Unacceptable attitude to have with customers .

David H.  |  Premières impressions 
Évaluation :
5

Alysia Jenkins is one of your most excellent employees, very courteous and helpful, maximum raise! :-)

Charles B.  |  Premières impressions 
Évaluation :
5

The customer service was immaculate! Thank you for very being so helping with each of my moves and recommending proper size unit with great budget. The manager was also kind and offered us cool beverage after long move during hot weather.

CAROLYN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine G.  |  Expérience générale 
Évaluation :
5

I had a last minute eye emergency that caused us to cancel the 26ft truck but we still needed the storage room. Not only was the phone staff helpful w the change of plans, the on-site person was so kind and also helpful. Five stars all day long! This is 2 weekends/rentals in a row of great service. Well done.

Jamie C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAVON G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ray c.  |  Expérience générale 
Évaluation :
5

I don't understand why there is a limit as to when I can go to the secured location. When I initially rented i couldn't get there with my first load to store while the facility was open (the office), but came back before the secure area closed the unit they assigned me had a lock on it. The next morning the worker was awesome and helped assign a new unit. I work late so, the timing for the secured units was difficult to work with. It would be nice if it were 24 hours, there are cameras to assist so I don't know why this cannot be an option.

Tanya K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sarmad h.  |  Expérience générale 
Évaluation :
2

My experience at the facility was great and good customer service. However, I needed follow-up on closing my untit and could not reach someone or get someone to call back after several tries....very frustrating.

ROBERT K.  |  Expérience générale 
Évaluation :
5

Excelente

EDILIA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick m.  |  Expérience générale 
Évaluation :
5

We received outstanding help at the front desk and with our stage unit! 11/10 experience

Penelope A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanel H.  |  Premières impressions 
Évaluation :
2

I moved from another facility sight unseen because of the website pics and the prices. I was able to order the storage unit online. NO WHERE on the site did it say I would have to wait 30+ minutes to have the unit made ready upon arrival. NO WHERE when making the reservation for the unit did it show a photo pf the actual unit. I was HIGHLY disappointed. The staff is miserable, unfriendly, and has zero idea on how to staff properly or communicate with customers. From the initial signing of the paperwork and getting the card access thingy to the final call to confirm I had a zero balance and was moved out, this location is subpar. I've been inside the office 6 times total and every time there was a line of customers, no one greeting people, and staff unhappy. Once an employee (with a neon green and blue wig on) was cussing in the store to another employee. Its the closest Uhaul for rentals for our company so we will keep coming back for that... Unless we find another moving truck place but the storage lasted less than a month and we moved it out. It was not good.

TONYA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joe s.  |  Expérience générale 
Évaluation :
3

The manager was nice

CHERYL ANN B.  |  Premières impressions 
Évaluation :
1

i rented a unit f48 from a store in austin, i just shipped items via uhaul to boston, first the box was late to be picked up. still not in boston, and when the box left facility in austin, i had one item left in storage, they charged me rent for june and thru away my stuff in unit, no call . nothing. so i paid rent for the month for nothing, no call to see if i was still using my storage, i need a reason. thanks wesley williams

WESLEY FERDINAND W.  |  Expérience générale 
Évaluation :
5

Have used U-Haul at 12611 Research Blvd in Austin several times for several moving and storage needs the past five years and they have always been professional and helpful. Highly recommend this location and manager Lisa Mitchell and staff.

Montgomery U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdoulaye O.  |  Online Move In 
Évaluation :
3

I requested a facility between Rutledge and downtown, yet they reserved a unit way north?? Surly there was one available closer to where I requested.

gloria b.  |  Expérience générale 
Évaluation :
3

Understaffed I waited for an hour on the phone

Elizabeth B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENKATA PRASANNA P.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tony M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura L.  |  Online Move In 
Évaluation :
2

I had a break-in into my unit less than a month moving in. There were some glaring security flaws such as a bent gate and less-than-secure access door. And there are other ways an intruder can still come in if the Staff could walk around the perimeter.

Kenneth B.  |  Expérience générale 
Évaluation :
5

I love the facility and the gate and extensive security cameras , but AM NOT happy at all with the access hours at this facility. Just rented two units and more than likely won't be staying very long due to the access hours. Web site boast 24 hr access but when you get there you find out your restricted to the times you have access to your units.

Thomas G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBIE E.  |  Expérience générale 
Évaluation :
5

We haven't rented a local storage unit in 30 years and could not believe how quick and easy U-Haul makes the process. Also easy in, easy out, they provide the lock, and the units are amazing and cheap! So glad we found them!

Kelly L.  |  Online Move In 
Évaluation :
3

I went to my unit 24 hours after signing the paperwork and there was a little green lock on my unit. Mean while I have a truck full off stuff to put in my unit, it's getting dark and I have to deal with a lock on my unit the first day I signed the contract. Not cool, not convenient. Good thing I'm a contractor and had the tools to remove what shouldn't have been there in the first place. Let me know why that lock was put on there please. Thank you corey

corey s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Socorro A.  |  Premières impressions 
Évaluation :
5

Your staff that was working that day, are friendly and very helpful. Merci!

Jesus C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shonda W.  |  Expérience générale 
Évaluation :
5

This store is awesome! All the staff super friendly and helpful. Mrs. Lisa is awesome.

gary h.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ronald B.  |  Premières impressions 
Évaluation :
5

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

gabriel r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lee y.  |  Expérience générale 
Évaluation :
2

Never pick up phone and has trash all over too

Dustin F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nothabo D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoinette H.  |  Expérience générale 
Évaluation :
5

Your service is great. It is simply my need for your service went away. And in tough times that was an easy expense to trim.

william k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin H.  |  Expérience générale 
Évaluation :
5

Lisa and her team are always helpful and courteous. I have used this facility for storage and u-haul rentals for the past year. I couldn't be happier with the services provided.

Brian D.  |  Expérience générale 
Évaluation :
4

On busy weekends, it would be useful to have more people working. I was there on a Saturday, and there was a long line and only 3 employees at the entire facility. The line was frustratingly slow, especially for folks who did everything online and only needed to pickup a key, etc.

Richard S.  |  Premières impressions 
Évaluation :
1

I put my belongings in storage because I had no room in my temporary residence. When I went to pick up my belongings on the day I was moving to my permanent residence, many of my boxes had gotten wet and there was evidence of rodent droppings as well as insects inside boxes that had gotten wet. I had to come back three times to go through and salvage what I could, transfer to other boxes, spray for insects to ensure I did not transfer to my new home. I ended up throwing out four large trash bags of my things that were in questionable condition. To ensure I was not bringing insects into my new home, I had to place the boxes I did keep and transfer to new boxes, in my garage and use an insect fogger 3 different times until there was no sign of insects. I was a loyal customer but would never use this location to store anything ever again.

Diana R.  |  Expérience générale 
Évaluation :
5

Please forgive me for writing this sooner. I was so blessed to have met the manager at this location. I'm not sure of her name, but she is African American. She was so nice to me, and it really warmed my heart that she showed compassion toward me. I will never forget her. I just wish I knew her name!

Antoinette H.  |  Premières impressions 
Évaluation :
5

Ms Lisa Mitchell is the best. She gets it done like no one else, super helpful, she deserve a promotion a raise give it all to her!

JUAN V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMANDA S.  |  Expérience générale 
Évaluation :
5

Excellent, my experience with Uhaul was amazing from start to finish. I rented a truck online in Austin TX and picked it up in Boca Raton FL, this was all during the Covid-19 Hoax and let me tell you...they were amazing. When I went in to pick up the truck they let me upgrade the size of truck-trailer for free and they gave me and extra 4 days for FREE!!! on top of that they also gave me 30 days storage at their Uhaul Self Storage facility in North Austin. Really nice people with amazing customer service. WELL DONE and Kudos to the organization. I appreciate you all. Anthony "I wasn't born in Texas but I got here as fast as I could"

Anthony C.  |  Expérience générale 
Évaluation :
5

Staff very friendly and professional.

Douglas R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K.  |  Expérience générale 
Évaluation :
5

They were extremely nice to me, they even upgraded my trailer to a bigger one, gave me a couple extra days to get back to Texas and even gave me one month free storage. Amazing Customer Service. The best part of the experience was the trailer itself, it hitched on the back of my truck and was smooth sailing the whole trip from Florida thru major storms along the way. I was even able to take the trailer up to 80, 85 and even 95 MPH. Solid.

Anthony C.  |  Premières impressions 
Évaluation :