Customer Reviews for U-Haul Moving & Storage at Research Blvd

7962 évaluations

12611 Research Blvd   Austin, TX 78759
(N Of Technology)

(512) 258-5255

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(512) 258-5255

12611 Research Blvd
Austin, TX 78759
(N Of Technology)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Not sure

Jesse S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEESEONG K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathryn S. 
Évaluation :
5

Staff was very nice and the process was smooth.

ALLYSON C. 
Évaluation :
4

The location was fine, the experience was a nightmare. Rented a 26 ft truck for our move. Location was changed 3 times, I had to call and wait on hold for over 30 min 4 times, finally ended up with a 15 ft truck 2 hours before I was to pick up from a different location. Thank goodness I called to confirm for a fourth time, because no one called me. When I dropped off, mobile return didn't work, I wasted 45 minutes with it, and finally got someone on phone after 59 min wait. Terrible experience.

ERIC V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDRA F. 
Évaluation :
5

Great staff!!!

PETER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRAN G. 
Évaluation :
1

Wasn't told that I'd be charged an extra day for the blankets if turned in after a certain time. Was told that it didn't matter as long as it was before closing. Also, some associates had issues with the customer before me and made me want to leave but I really needed the blankets for my move.

carlos C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CELSO E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

i would use them again. all the employees were friendly and helpful. My only suggestion would be to have an employee act as a "traffic cop" as people enter the driveway during busy times. it was quite busy Saturday morning (understandably). it was hard to know where to go, where to park etc.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohanarajah N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moises R. 
Évaluation :
5

Very easy check-out and return process. Cargo van was well maintained, easy to use, spacious, and very useful. Polite and helpful employees were able to get me a truck during the move-out squeeze.

ELIJAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDIT K. 
Évaluation :
3

First my location was moved, uhaul corporate that moved me said they would cover the mileage…. Nope no notes left in my file 2nd time this has happened. Next the trucks ac doesn't work you have to hit the dash (as explained to me by a uhaul employee) and on top of this the previous person that had the truck smoked in it and used the truck as his ash tray!!! And they were like , uh sorry brah?! What is going on with this company?

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alden B. 
Évaluation :
4

I couldn't find a drop box , they should have a sing for it some where

Somayeh K. 
Évaluation :
1

Trash customer service the man who helped us with the drop off was rude charged me a whole day for being 40 minutes late in the past at other uhauls they have prorated

WANDA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

syed R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois D. 
Évaluation :
5

Excelente

EDILIA C.  |  Premières impressions 
Évaluation :
2

There was lot of confusion between Uhaul and Moving team. I lost 2 weeks with this issue. Unable to reach Uhaul Team - always wait for 2 to 3 hours to get help.

Lakshmi Kanth G. 
Évaluation :
1

UBox reservation was a total train wreck from beginning to end. If you can't answer the phone line with 10 minutes you need an option to allow customers to receive a call back from you. Your website constantly crashes. Horrible customer experience. Don't blame your customer service reps. Once you finally reach someone they are very friendly. It's the experience with your phone and website that are terrible.

ELIZABETH M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIAL B. 
Évaluation :
5

The person helping me had me go grab my own truck and pull it to the front. And when I went to drop off using the self service, It took multiple attempts in the offsite to even get to a screen that i was supposed to provide pictures to.

ARIELLE M. 
Évaluation :
3

Ms. Kim was very helpful and knowledgeable.

KAREN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick m.  |  Expérience générale 
Évaluation :
4

Dropping off the truck after hours was difficult. There didn't seem to be any designated space for the truck, and if there was, it was all completely taken up.

JOSE C. 
Évaluation :
4

I was concerned that when I placed the rental I could only place it at the 620 location but then the pickup location changed to Research.

RICHARD B. 
Évaluation :
1

Allow walk-ins. Ridiculous process: enter the store - 'i can make a reservation for an in-town cargo van rental for you but I can't rent you one, you have to go through 'traffic'' first, so I'll reserve it for you then they'll schedule it in a few hours.. make a reservation, call customer service, escalate to get someone, yahoo schedules the appt, and I pick up the cargo van sitting on the lot in an hour instead of the 10 mins it normally takes.. oh and - no - friday is not 'the weekend'.

Marshall L. 
Évaluation :
5

Improve the time it takes to pick up a rental using the app. I waited quite a while for the agent to approve my rental and send the lock code so I could retrieve the keys.

Steve C. 
Évaluation :
5

Truck was mostly clean. Inside the cab and van portions were clean. However, the front was dirty and covered in bugs. The site did wash the windshield and replace the windshield wipers at my request.

James H. 
Évaluation :
5

Jamaya was most excellent!! I would hire here in a second!

MARK B. 
Évaluation :
5

Although I was probably their first customer, the person at the desk acted as if they'd already had a long day. I get that you rent 50 times a day, but we only rent once a year or so. Chill out and speak in complete sentences. I like this location because they are generally quite quick about a process that U-Haul makes unnecessarily tedious. It's a trailer, not an adoption.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRISON J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANZER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL P. 
Évaluation :
5

We received outstanding help at the front desk and with our stage unit! 11/10 experience

Penelope A.  |  Premières impressions 
Évaluation :
2

Two people being trained. No one was training them. Took forever!!!!! One didn't even know her password for the computer. I was only person in line.

REBECCA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanel H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KABUTEY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

The line is always out the door. This place needs reps inside and outside. Ones who can check you in and others who can get the keys and truck ready. Everytime I go here it is one or two reps running in and out with the line pass the entrance with people literally standing outside waiting for assistance. Place more staff on the site whos main focus is the customers not the parking lot or back end like storages and golf carts. This location needs a severe team approach so the staff and customers won't feel over whelm.

STEPHANY LYNNETT D. 
Évaluation :
1

The self-return sucks. The U-Haulk app is very stupid and did not work. It continuously asked me to take a picture of the odometer and did not get the photo. After 40 minutes of struggle, I found that I could do the same procedure in the web browser and finally succeeded

Bumjin I. 
Évaluation :
2

I moved from another facility sight unseen because of the website pics and the prices. I was able to order the storage unit online. NO WHERE on the site did it say I would have to wait 30+ minutes to have the unit made ready upon arrival. NO WHERE when making the reservation for the unit did it show a photo pf the actual unit. I was HIGHLY disappointed. The staff is miserable, unfriendly, and has zero idea on how to staff properly or communicate with customers. From the initial signing of the paperwork and getting the card access thingy to the final call to confirm I had a zero balance and was moved out, this location is subpar. I've been inside the office 6 times total and every time there was a line of customers, no one greeting people, and staff unhappy. Once an employee (with a neon green and blue wig on) was cussing in the store to another employee. Its the closest Uhaul for rentals for our company so we will keep coming back for that... Unless we find another moving truck place but the storage lasted less than a month and we moved it out. It was not good.

TONYA C.  |  Expérience générale 
Évaluation :
5

keep doing what you are doing, check in was quick and fast on receiving our truck.

PETER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SPENCER B. 
Évaluation :
3

My complaint with returning the equipment is it was returned on Saturday, a day early and I was called by a Uhaul representative at a different location today telling me I returned the truck at the wrong store. I was told my reservation didn't have an address so I could return at any location. The representative I spoke to was very unprofessional and acted like I would need to go pick up the equipment at the Research location. I was then told the equipment was never checked in at the Research store.

Angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRUNAL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
5

Steering wheel was a but loose and hard to drive but overall excellent service no hassle process. Loved it. Quick get in get out fast service

Victor M. 
Évaluation :
4

Clearer instructions in the app about how to find and return trucks. The staff is great!

Bryan S. 
Évaluation :
5

The person who helped me was very patient and helpful. Moving is stressful, and they helped make it less so

j. B. 
Évaluation :
5

Service amical

Michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio a.  |  Expérience générale 
Évaluation :
2

We called beforehand to check if we can pickup at the location and drop off in another one, they said yes… at the location they said we can only pick up and drop off at the same location… made me lose time, gas and energy

LALLA A. 
Évaluation :
1

UHAUL put my boxes in 3 different sites. It took 11 days to get them all in 1 spot! Now I just spent 40 minutes on hold to find out why my bill was not closed and I was kicked off the line. Customer service is HORRIBLE. Call me @ 512-284-6358

David L. 
Évaluation :
5

Very long wait times on the phone - pls try to shorten the hold time!

Sarah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REBEKKA LATREACE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan W. 
Évaluation :
1

I was charged a extra day fee for no reason

Haily L. 
Évaluation :
2

Improve customer service. I had reservations to get a storage which online, phone customer service rep and in store rep confirmed would be 1st month free. Show up to sign contract and manager got really frustrated and argumentive that storage information was given incorrect. No one is on the same page not even web site. I canceled storage order went else were due to poor customer service. Completed online pick up for truck still had to go inside for keys. With a rep stopping me while driving off lot at entrance after given me the keys stating "to give her keys back and come inside truck contract didn't go through online." Then she apologized handing keys back after she realized contract was completed online successfully.

Stephany D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARMANDO S. 
Évaluation :
1

Hands down, this was the worst experience I've ever had at this location. The new "management " is poor and not customer oriented. My key fob broke and I had to go to a different location to have it replaced. This, in turn, delayed my move by at least 3 hours. Consequently, my truck was 20 minutes late. The staff refused to refund my money for the day or even credit me. After I left the location, the "manager, Lexi, called to tell me i owed 12 additionally for my gasoline, to which I replied that "under the circumstancesI they should waive that cost for the inconvenience of my having to drive to another location to get a new key". She then replied, "well it was not broken when you picked up the truck". And they had the nerve to say "I won't charge you for an extra day since you returned the truck late". I have been using this location for my businesses and for personal use, many times a year, for over 20 years. The current staff and "management" does not represent uhaul favorably and should be reviewed immediately. I will not be using this location again after this experience.

CAROL D. 
Évaluation :
2

The truck rental process is a nightmare at this location. I've rented here 3 times and every time there is a long line for pick up, it is understaffed, amd the staff on duty are in a terrible mood. This time a girl with a neon yellow & blue wig on was cussing across the store at another employee.

Tonya C. 
Évaluation :
2

This location took 132 and the total cost of the rental was 55 for 8 miles and less than an hour of rental. The cup holder console area in the truck was dirty I had to put my cell phone in my lap. It's been two days and my card still has not been refunded the difference. On Sunday I went to a different location and they already refunded my card the difference.

KAREN E. 
Évaluation :
3

Restricted parking area for large trucks.

WILLIAM W. 
Évaluation :
3

Transfer confirmation internal to U-Haul that return of all items from one shift to another. In addition, workers from moving company did not arrive as scheduled nor provided notice they would be late. After contacting the number provided by UHaul, workers representative feigned late start and extended hours on earlier customer and he wanted to wait to call until he could give a firm arrival time. What a joke and another “deer in headlights” excuse. Dumb and dumber.

William L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KUSNADI L. 
Évaluation :
5

The woman who checked me out did an awesome job however the person that looks like they were from India has a negative attitude and seemed to be giving this college kid and his Dad a hard time on picking up the pull behind uhaul late.

MICHEAL F. 
Évaluation :
4

I was a couple hours late for pickup. UHaul gave away my truck. Fortunately there was a one way they could give me for a couple hours. UHaul did not communicate with me at all prior to giving away my equipment. Shame on you, but cudos to the employee who got creative to help me.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

Early morning could use additional staff to work with customers

GUNVANTBHAI M. 
Évaluation :
3

I would not recommend Uhaul to anyone.

Robert L. 
Évaluation :
5

All of the staff was professional, prompt, courteous, and helpful! This was a great experience, thank you.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan H. 
Évaluation :
4

I reserved the truck at Burnet Rd for a 10 am pick-up. You changed it at the last minute to Research Blvd and a 3:30 pm pick-up. This was very problematic for my plans that day - not impressed

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN M. 
Évaluation :
3

There continues to be a large disconnect between what the customer is told by customer service and sales reps and the information displayed on the customer portal. This serves as a point of unnecessary confusion and a source of added stress

Cole P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Payal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Y. 
Évaluation :
4

First and foremost, I want to say that the delivery drivers were amazing. Both women were incredibly kind and helpful. And above all, really good at their jobs. They were able to place the boxes in creative ways that made them much easier to unload. Major props to them. I only really had 2 issues: 1) our UBoxes were not picked up on time. We were moving out of an apartment complex, and our lease ended before the boxes were picked up. While we haven't received any kind of fee for that, I do expect one. This was not ideal. I understand issues with trucks happen, but I would encourage UHaul to come up with some alternatives (maybe a truck from another store in town?) 2. Calling UHaul. Once I got transferred to the UHaul on Research, the staff was amazing. But the hold times were pretty bad. And there were so many phone numbers it was hard to tell who to call to reach the right person. I think if it was clear on the website which number to call to directly reach the Research store, that would be great.

Cassandra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN J. 
Évaluation :
1

Not the location's fault. The personnel were kind. We did not get what we ordered and the uhaul cab had exposed metal that was dangerous and burned our dog severely.

Abigail R. 
Évaluation :
1

1. The invoice: I email U-haul to correct my invoice, but no one ever got back to me. 2. Whenever I need to call U-Haul, the waiting time is more than 4 hours. Finally got to talk to a human, she said: "let me transfer to ..." then another 3 - 4hours waiting on the phone.

connie H. 
Évaluation :
1

Staff was very rude and unprofessional. They made fun of my ID picture and the girl proceeded to call another coworker to the computer monitor to show her . The guy working there tru some keys across the desk to one of the girls and almost hit her face too.

MAYRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILL G. 
Évaluation :
4

All the staff I dealt with was great. Special thanks to driver Yolanda who delivered my Ubox in Seattle. I would say the phonelines could use some help. No complaints to those who answered, but I found myself waiting on hold for 45 min, with a recording that had said « 5-10  minute wait » repeating, which was a little maddening. Overall, I am so grateful for the service I received.

Anaya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Great experience! Everybody I came in contact with was friendly and knowledgeable!

NICOLE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felicia F. 
Évaluation :
1

The girl at the front went on break and was watching TV feet away from a line of customers as they waited.

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joe s.  |  Expérience générale 
Évaluation :
3

The manager was nice

CHERYL ANN B.  |  Premières impressions 
Évaluation :
1

i rented a unit f48 from a store in austin, i just shipped items via uhaul to boston, first the box was late to be picked up. still not in boston, and when the box left facility in austin, i had one item left in storage, they charged me rent for june and thru away my stuff in unit, no call . nothing. so i paid rent for the month for nothing, no call to see if i was still using my storage, i need a reason. thanks wesley williams

WESLEY FERDINAND W.  |  Expérience générale 
Évaluation :
5

Have used U-Haul at 12611 Research Blvd in Austin several times for several moving and storage needs the past five years and they have always been professional and helpful. Highly recommend this location and manager Lisa Mitchell and staff.

Montgomery U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdoulaye O.  |  Online Move In 
Évaluation :
3

I requested a facility between Rutledge and downtown, yet they reserved a unit way north?? Surly there was one available closer to where I requested.

gloria b.  |  Expérience générale 
Évaluation :
3

Understaffed I waited for an hour on the phone

Elizabeth B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENKATA PRASANNA P.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tony M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura L.  |  Online Move In 
Évaluation :
2

I had a break-in into my unit less than a month moving in. There were some glaring security flaws such as a bent gate and less-than-secure access door. And there are other ways an intruder can still come in if the Staff could walk around the perimeter.

Kenneth B.  |  Expérience générale 
Évaluation :
5

I love the facility and the gate and extensive security cameras , but AM NOT happy at all with the access hours at this facility. Just rented two units and more than likely won't be staying very long due to the access hours. Web site boast 24 hr access but when you get there you find out your restricted to the times you have access to your units.

Thomas G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBIE E.  |  Expérience générale 
Évaluation :
5

We haven't rented a local storage unit in 30 years and could not believe how quick and easy U-Haul makes the process. Also easy in, easy out, they provide the lock, and the units are amazing and cheap! So glad we found them!

Kelly L.  |  Online Move In 
Évaluation :
3

I went to my unit 24 hours after signing the paperwork and there was a little green lock on my unit. Mean while I have a truck full off stuff to put in my unit, it's getting dark and I have to deal with a lock on my unit the first day I signed the contract. Not cool, not convenient. Good thing I'm a contractor and had the tools to remove what shouldn't have been there in the first place. Let me know why that lock was put on there please. Thank you corey

corey s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Socorro A.  |  Premières impressions 
Évaluation :
5

Your staff that was working that day, are friendly and very helpful. Merci!

Jesus C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shonda W.  |  Expérience générale 
Évaluation :
5

This store is awesome! All the staff super friendly and helpful. Mrs. Lisa is awesome.

gary h.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ronald B.  |  Premières impressions 
Évaluation :
5

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

gabriel r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lee y.  |  Expérience générale 
Évaluation :
2

Never pick up phone and has trash all over too

Dustin F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nothabo D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoinette H.  |  Expérience générale 
Évaluation :
5

Your service is great. It is simply my need for your service went away. And in tough times that was an easy expense to trim.

william k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin H.  |  Expérience générale 
Évaluation :
5

Lisa and her team are always helpful and courteous. I have used this facility for storage and u-haul rentals for the past year. I couldn't be happier with the services provided.

Brian D.  |  Expérience générale 
Évaluation :
4

On busy weekends, it would be useful to have more people working. I was there on a Saturday, and there was a long line and only 3 employees at the entire facility. The line was frustratingly slow, especially for folks who did everything online and only needed to pickup a key, etc.

Richard S.  |  Premières impressions 
Évaluation :
1

I put my belongings in storage because I had no room in my temporary residence. When I went to pick up my belongings on the day I was moving to my permanent residence, many of my boxes had gotten wet and there was evidence of rodent droppings as well as insects inside boxes that had gotten wet. I had to come back three times to go through and salvage what I could, transfer to other boxes, spray for insects to ensure I did not transfer to my new home. I ended up throwing out four large trash bags of my things that were in questionable condition. To ensure I was not bringing insects into my new home, I had to place the boxes I did keep and transfer to new boxes, in my garage and use an insect fogger 3 different times until there was no sign of insects. I was a loyal customer but would never use this location to store anything ever again.

Diana R.  |  Expérience générale 
Évaluation :
5

Please forgive me for writing this sooner. I was so blessed to have met the manager at this location. I'm not sure of her name, but she is African American. She was so nice to me, and it really warmed my heart that she showed compassion toward me. I will never forget her. I just wish I knew her name!

Antoinette H.  |  Premières impressions 
Évaluation :
5

Ms Lisa Mitchell is the best. She gets it done like no one else, super helpful, she deserve a promotion a raise give it all to her!

JUAN V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMANDA S.  |  Expérience générale 
Évaluation :
5

Excellent, my experience with Uhaul was amazing from start to finish. I rented a truck online in Austin TX and picked it up in Boca Raton FL, this was all during the Covid-19 Hoax and let me tell you...they were amazing. When I went in to pick up the truck they let me upgrade the size of truck-trailer for free and they gave me and extra 4 days for FREE!!! on top of that they also gave me 30 days storage at their Uhaul Self Storage facility in North Austin. Really nice people with amazing customer service. WELL DONE and Kudos to the organization. I appreciate you all. Anthony "I wasn't born in Texas but I got here as fast as I could"

Anthony C.  |  Expérience générale 
Évaluation :
5

Staff very friendly and professional.

Kirk B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K.  |  Expérience générale 
Évaluation :
5

They were extremely nice to me, they even upgraded my trailer to a bigger one, gave me a couple extra days to get back to Texas and even gave me one month free storage. Amazing Customer Service. The best part of the experience was the trailer itself, it hitched on the back of my truck and was smooth sailing the whole trip from Florida thru major storms along the way. I was even able to take the trailer up to 80, 85 and even 95 MPH. Solid.

Anthony C.  |  Premières impressions 
Évaluation :
5

Friendly and helpful folks running the office. Convenient location to store our business items.

David R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego C.  |  Expérience générale 
Évaluation :
2

I was billed for a whole month and did not even stay there and to top it off it started off as mine and he took over

Tycin T.  |  Expérience générale 
Évaluation :
5

Friendly, helpful, and quick service!

Leila P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GERTRUDE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ibrahim M.  |  Expérience générale 
Évaluation :
5

The lady that took care of us was great very nice 👍

LORRAINE G.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful!!!

ANDREW JAMES D.  |  Premières impressions 
Évaluation :
5

Staff was friendly and easy to work with and the pricing was excellent. The facility was clean and the storage unit I rented was really maintained well. Will definitely recommend to others that may need a temporary storage solution.

Mike W.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff

Greg M.  |  Expérience générale 
Évaluation :
5

You were professional and courteous. Thank you.

ROBERT S.  |  Expérience générale 
Évaluation :
5

Very friendly, helpful and convenient

Jeffery B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ibrahim M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
5

Keep up the good work

DALE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M.  |  Expérience générale 
Évaluation :
5

Quick service with friendly and competent employees!

Richard R.  |  Premières impressions 
Évaluation :
5

I never met such a gracious and friendly staff at this location and they were unbelievable and I would recommend them 100 % over and over again anybody I run into that would need Storage or Uhaul

LORTETTA P.  |  Expérience générale 
Évaluation :
5

Very helpful staff.

Greg M.  |  Premières impressions 
Évaluation :
5

Very easy. At one point there was a bloom of crickets which made a bit of a mess. No other challenges though. And I'm 6'3" and I bumped my head on the ceiling in the unit whenever I was in there.

Jonathan E.  |  Expérience générale 
Évaluation :
5

could not have been better the storage sign up and move in process at the austin truck drop off and storage unit at the same facility was great

William D.  |  Premières impressions 
Évaluation :
5

I had a storage unit there for about 14 years; no problems and security was good.

DENNIS B.  |  Expérience générale 
Évaluation :
4

I had a lot of issues with accounting but other than that had a good experience renting from them. Merci.

CHEVELLE M.  |  Expérience générale 
Évaluation :
2

Our unit had thousands of dead crickets and it smelled like there was a dead rodent in the trap. We should have been notified that the facility had a cricket infestation. Disgusting!

rebecca h.  |  Expérience générale 
Évaluation :
3

The staff was nice and courteous, but I was disappointed that the larger climate controlled storage was on the second floor with no ramp/elevator. Seems like a massive oversight in design.

Benjamin A.  |  Premières impressions 
Évaluation :
4

Seamless... Easy to deal with.. No hassles.. Friendly staff

YOGEESH K.  |  Expérience générale 
Évaluation :
4

Everything was easy and safe storage of items.

Kristen K.  |  Expérience générale 
Évaluation :
5

My experience was super thanks to the courteous and efficient staff! Thank you so much. Uhaul-rocks

Frankie S.  |  Expérience générale 
Évaluation :
1

I've called the main number to provide detail

Chris P.  |  Premières impressions 
Évaluation :
5

Very helpful and nice

LINDA I.  |  Premières impressions 
Évaluation :
4

Great and friendly service. I was very pleased.

Frankie S.  |  Premières impressions 
Évaluation :
5

The staff is always very friendly and helpful

Corey h.  |  Premières impressions 
Évaluation :
5

Very good customer service and even stayed a little late to make sure I was able to get my storage room taken care of and super helpful!!!

Barbara W.  |  Premières impressions 
Évaluation :
5

x

Kristen K.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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