Customer Reviews for U-Haul Moving & Storage at Research Blvd

Évaluation :

5

S.O.

Évaluation :

5

Na

Évaluation :

5

Nikolas was very helpful with pick. They went over and beyond to help with my rental needs. Extremely appreciate! My drop of was also great! Gunther was helpful really nice! I will definitely rent here again!

Évaluation :

1

Intense customer sevice trainings for the employees at that store. Frankly the two young womenn should probably be suspended, one for making fun of me not being able to drive suck a "little" truck.Day two was worse when she blantantly pretty much called me a liaer. when i called that store the first words outta my mouth were:I need help. Here comes the hate spewing from her mouth. i basically asked if someone pleasecould co,e pick up the truck because i did no feel safe for other people on the street with me driving. I have not taken meds since i got the truck 3 days ago. I have not been taking my meds. which causes a great deal of issues for me. no more than 2 hoiurs of sleep at night, paranoias by day 2 and 3 mild halucinations,.sometimes,a great deal of uncontrollable crying, and always i fell like al walking talking ball of pure stress and anxiety. However, my scripts are controlled substances and they are very potent. i did not take them because of fear of them effecting my driving and i simply could not risk putting some eles life on the road in danger. i spoke with several people on the phone tryoing to find a resolution. When I think her name is Brittney at d the research store, we were both yelling at each other with her saying she will charge me everything she could until i brought it back .myself and i think i was yelling someting just as mature like go ahead good luck getting money i dont have. She never at any time stated she would be coming to my home. I woluld never have agreed to that. i do not have mental issues by choice. most of childhood beginning at 5 with molestation, continued on until i was 8 until i guess thats when it is old enough to be raped repeated by my ssweetole mammas husband until i went to foster care at 12. i tell you this becuase i spent a great d3eal of my day obsessing over hanging myself in my garage. i am a human being. in the past few days i have been under way to much stress for me to handle but i did. The tipping point is when i am being talked to and treated as if i am a non human. we are equal in the eyes of god, even poor ole briitney evern though those things are hard to admit at times. i am currently a full time student with 2 majors. one in social work so i can provide resourses and more importantly hope to others like me and help homeless people get off the street and into safe housing. my second major is in spanish because i belive that community to be underserved. I am in my 3rd semester and carry a 3,2gpa. i tell you these things so hopefully y0oucan realize you are not dealing with a stupid person, however, if I were, and I pay over 400 of my hard earned money to your company then i should atleast be spoken to like a felow human. i also had spokenm with recovery about picking up the truck, when she did not know the exact price we got disconnected When the women from the store uninvited, unasked, to my property.. When she told a minimum of 150 i said no give me the keys back / don't have that kind of money.so began the debachale of almost being kidnapped. i realize this is extremely longbut what happened out of that store on research is horrific and needs to be delt with.have a good day

Évaluation :

5

My box has no pads.

Évaluation :

3

My container was transferred to the Research location from Ben White location without my knowledge. I had to travel 49 miles one way to retrieve my belongings. That was extremely poor service!

Évaluation :

1

Worst experience ever. Horrible management and customer service

Évaluation :

1

I had reserved a truck and when i went to pick it up there were none available. I was offered a smaller one and told a lower price due to inconvenience. I was charged triple and this created an overdraft in my bank account and put me way under. Need someone to call me regarding this and a refund please. Not happy with transaction.

Évaluation :

1

I was charged thousands when I explained the first time the mileage I would need.I will NEVER TRUST A UHAUL EVER AGAIN.This is a racket

Évaluation :

5

Website is still cumbersome

Évaluation :

5

Pick up, use and return all went smoothly. The vehicle was clean and well maintained.

Évaluation :

5

We were greeted right away as we arrived. We were told not to worry about a thing that there was nothing we needed to do that they would take care of checking in the truck. We were there maybe only 2 minutes. Excellent customer service.

Évaluation :

3

Customer Service person didn't assist or show us how to hook the equipment up to the motor home. The straps were not the right size.

Évaluation :

5

I've always enjoyed using UHaul and this was no exception.

Évaluation :

5

My website to check in after hours would not register my location, making me have to keep the truck and come back the next morning to check in. That sucked.

Évaluation :

5

Fastest check in I've ever had great people

Évaluation :

1

Guaranteed reserved, but equipment was not available. I went to another location.

Évaluation :

5

I've always liked the UHaul staff at this location. They've always been helpful at winnowing through the options for storage, trucks, car carriers, and the cost for it all.

Évaluation :

3

The on line booking was a total mess! First they were sending me to a location that DID NOT Have That trailer HWY location. I called them to confirm that the trailer was there and they tell me they don"t have any trailers at that storage location. I had to call and find out where the trailer I ordered was to be picked up. after several calls The only trailer was at your north location. If i had not made those calls I would not have a trailer on the days I needed it Christmas Day! Then I asked David (who was Great ) failed to explain that if we dropped of the trailer at night which I asked for because it was on the way home from our destination because we live far south austin the night drop off would save a lot of time for us except when we got our invoice there was a 20 fee we were never told about . We unhooked the trailer and put it where we picked it up with out any help so why a service charge? No none was there to check it in.

Évaluation :

2

The only positive experience with U haul concerning the delivery of my boxes was the truck driver. She was the only one who acknowledged the fact that U haul was not doing everything to provide me with service. She in turn did a fantastic job and was most concerned with making my situation better.

Évaluation :

5

Rien

Évaluation :

3

Cluttered

Évaluation :

3

Not rude, but def not nice. Seemed to be annoyed they had to be there at work. Also long line, waited 20 minutes just to get to front counter.

Évaluation :

2

I got stuck inside your gate, I didn't receive an email or text about my storage contract. No one was around to get assistance.

Évaluation :

5

They did an outstanding job.

Évaluation :

5

In and out quickly, nice facility and friendly team.

Évaluation :

5

Sergio, Tommy & Alex were amazing! Very helpful & knowledgeable. Will definitely use again.

Évaluation :

5

Ericka was awesome and helpful.

Évaluation :

5

Great customer service! Great people.

Évaluation :

5

Good service, ensure vehicle clocks are adjusted for daylight savings

Évaluation :

5

Thank you for striving to help me and making the task of moving a success.

Évaluation :

5

My favorite location in the North half of the Austin metro area. I drive past 4 or 5 other locations to use this specific facility - even if it means more mileage on the rental equipment at my own expense ♥️ Older facility, but super friendly staff - and clean restroom.

Évaluation :

5

Very courteous, made sure all went well. I hired listed movers and they were excellent

Évaluation :

5

Needed a 6x12 trailer on the fly. Online booking very easy and we were in and out of the facility in no time. Same for drop off. We've used this location numerous times for trucks, trailers and storage. Very consistent.

Évaluation :

5

I have been renting cargo vans here every weekend for the last 3 months and have to say the staff is exceptional! They are very friendly and the vans are always ready for you. The online reservation process is also user friendly.

Évaluation :

5

Everything was great customer service was great it was a pleasure

Évaluation :

5

The general manager helped us park our fifth wheel in storage. He was over the top helpful and friendly. Thanks to him again.

Évaluation :

5

Both people who helped me were quick and professional.

Évaluation :

5

This U-haul was the best I ever used. It was so ez to pick up and drop off. I rate them a 12 ty

Évaluation :

4

I am familiar with their process so everything went as planned.

Évaluation :

4

In a Saturday morning lull, no line! Walked in and got that trailer no problem with a little shop talk. Seeing Erika in the bright blue shirt was a great highlight. Always a friendly face! We go way back to moving into little burnet. Dave your shop in clean and your trucks are mean! Check out was a bit rocky.

Évaluation :

4

Tried to return the truck at 6:58pm they adamantly made to return online. Bit of a bad experience. Other than that it was ok

Évaluation :

5

Nothing, I give 5 stars

Évaluation :

1

This is the worst service I have ever had in my entire life. Customer Service sucks. Billing sucks worse.

Évaluation :

4

My check-in, trailer hook-up, and return were all fast, efficient and friendly. Honestly had a great experience and won't hesitate to use this location again

Évaluation :

5

Such wonderful staff. They were so helpful. It was a pleasant and easy experience, and very affordable. I will use this facility again!

Évaluation :

4

Review the mechanics on your vehicles

Évaluation :

4

The young lady that assisted me at location when I picked up trailer was extremely rude and made me feel unwelcomed, unimportant and very uncomfortable.

Évaluation :

1

Customer service sucks and lied about pricing promised one price when got there was 20$ more very unprofessional!!!!

Évaluation :

3

The customer service with some agents was very rude and quality of service was dissatisfied.

Évaluation :

1

Two break-ins in two weeks. No camera footage, and no additional security. No leads as to the culprit. Not secure, massive gaps in protection and locks were pointless as the latches are flimsy and we're simply broken off instead.

Évaluation :

1

There was a line of people waiting to return the trucks and the personnel were nowhere to be found. I finally got sick of waiting and just left the keys on the counter.

Évaluation :

4

I was told that it was a five day rental and was quite surprised to see I was charged for two additional days. I returned the trailer on Monday morning and had I know that I would be charged $88 for two days I would have made other arrangements to unload on Monday. I also rented a storage unit and when I went to unload the unit had been vandalized so had to wait for a U-Haul person to repair the three walls that had holes in them. So waiting for that cost me extra. Smh.

Évaluation :

5

I was worried about doing everything online but the process was easy!

Évaluation :

3

I had out door storage and there was a problem with crickets a lot of dead crickets that I had to clean out of the storage I rented. I was not happy about that, but other than that it was a good experience.

Évaluation :

4

In going through the boxes that I have moved out, I am noticing water damage on a high percentage of them. Not sure if it was from last years winter freeze or what. I did notice a broken board near the ceiling. Looks like I am going to lose at least 50 % of the things that I had stored. Management is great and the facility is easily accessible. Facility is in a good location and is well lit at night. I am a bit disappointed though that there are no dumpsters at the facility.

Évaluation :

5

The best storage facility and staff by far. Everyone was so friendly and professional. Getting my storage was a simple and quick process. Staff was so helpful in making sure I had what I needed.Check in was so smooth. As soon as your drop off your truck/trailer they're there to receive it. They inspect and deep clean them right away for next customers. Very very professional staff.

Évaluation :

3

It's hard to cancel any pre-existing orders like when you upgrade storage. It's difficult to get in touch with anyone at the actual storage unit, via email and telephone.

Évaluation :

4

.

Évaluation :

3

Everything went smooth until i returned the truck ..the women with green hair was very rude ! Unacceptable attitude to have with customers .

Évaluation :

5

Alysia Jenkins is one of your most excellent employees, very courteous and helpful, maximum raise! :-)

Évaluation :

5

I love the facility and the gate and extensive security cameras , but AM NOT happy at all with the access hours at this facility. Just rented two units and more than likely won't be staying very long due to the access hours. Web site boast 24 hr access but when you get there you find out your restricted to the times you have access to your units.

Évaluation :

5

We haven't rented a local storage unit in 30 years and could not believe how quick and easy U-Haul makes the process. Also easy in, easy out, they provide the lock, and the units are amazing and cheap! So glad we found them!

Évaluation :

3

I went to my unit 24 hours after signing the paperwork and there was a little green lock on my unit. Mean while I have a truck full off stuff to put in my unit, it's getting dark and I have to deal with a lock on my unit the first day I signed the contract. Not cool, not convenient. Good thing I'm a contractor and had the tools to remove what shouldn't have been there in the first place. Let me know why that lock was put on there please. Thank you corey

Évaluation :

5

Your staff that was working that day, are friendly and very helpful. Merci!

Évaluation :

5

Staff very friendly and professional.

Évaluation :

5

Staff was extremely helpful!!!

Évaluation :

5

Staff was friendly and easy to work with and the pricing was excellent. The facility was clean and the storage unit I rented was really maintained well. Will definitely recommend to others that may need a temporary storage solution.