Customer Reviews for U-Haul Moving & Storage at Research Blvd

8104 évaluations

12611 Research Blvd   Austin, TX 78759
(N Of Technology)

(512) 258-5255

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(512) 258-5255

12611 Research Blvd
Austin, TX 78759
(N Of Technology)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

they were very busy but friendly and wiling and able to go above and beyond! thanks !

Shawn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald N. 
Évaluation :
5

The lady who helped us was wonderful

STEPHEN D. 
Évaluation :
5

The manager guy on duty was great. We got so lucky someone had left a bike ramp on-site and he took action. We had our Honda in the truck bed and no way to get it off. We didn't even have to ask for help. He saw the situation, mentioned he had the ramp and let us use it to unload the bike. Another save the day opportunity for UHaul. In both locations the employees went over and beyond the call of duty!

BRYNA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONYJOSEPH B. 
Évaluation :
4

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Jose A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHYLLIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA F. 
Évaluation :
5

They helped me with return, no issues at all. Happy with them too.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
2

The lady at the counter was a super douche and she totally wanted to make everything seem like my fault. I tried to return the truck but she wouldn't let me. She wanted to make sure that I used your faulty online return service that doesn't actually work at all so that you have a shitty way to charge me another 20 $. Plus, there was a bunch of broken glass in my truck.

Joe P. 
Évaluation :
2

Driver “Brenda” was rude. Complained that the unit was locked. lol ver heard her while I was letting the dog out. “ customers are dumb for leaving locks on” not the words used. Ask her to be mindful of of her tone and choice for words while on people property.

Michael Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breanne Y. 
Évaluation :
5

The pickup and drop off was very good. The crews on both ends are friendly and made sure I was taken care of.

MARK S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stanley D. 
Évaluation :
5

Nothing . Everything was handled very quickly & professionally . Nice job .

john S. 
Évaluation :
5

very good service

GERMAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
5

These guys were great!! So helpful during a time of stress. I can't thank them all enough.

CATHERINE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLORENCIO A. 
Évaluation :
5

Super easy, great rates! The staff was great too.

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cal M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORIO G. 
Évaluation :
5

Excellent customer service and friendly. Great team at this location.

Lance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORLANDO Q. 
Évaluation :
5

Keep up the great work

Vernon N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLEN MARIE M. 
Évaluation :
3

Everything went smooth until i returned the truck ..the women with green hair was very rude ! Unacceptable attitude to have with customers .

David H.  |  Premières impressions 
Évaluation :
5

I would definitely use Uhaul Uboxes again. I have no complaints and would like to complement the Research Blvd. location for their service and knowledge.

Karen J H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
1

Only come to this location if you can do all business online. To get the best service come when they are close to not have to deal with bad customer service, being ignored, and ghetto young inmates.

Stephany D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD G B. 
Évaluation :
5

Alysia Jenkins is one of your most excellent employees, very courteous and helpful, maximum raise! :-)

Charles B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
1

My tire exploded in the middle of the highway and had to wait over 2 hours for someone to come fix it. No one did anything to help at the office or seemed to care.

ERIC S. 
Évaluation :
5

The customer service was immaculate! Thank you for very being so helping with each of my moves and recommending proper size unit with great budget. The manager was also kind and offered us cool beverage after long move during hot weather.

CAROLYN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIMIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley W. 
Évaluation :
3

Make sure trailer tires are not bald.

JORDAN M. 
Évaluation :
4

The front desk girls were *awful*

Rachel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NITIN P. 
Évaluation :
5

I had a last minute eye emergency that caused us to cancel the 26ft truck but we still needed the storage room. Not only was the phone staff helpful w the change of plans, the on-site person was so kind and also helpful. Five stars all day long! This is 2 weekends/rentals in a row of great service. Well done.

Jamie C.  |  Premières impressions 
Évaluation :
4

Tell the female agent not to be on her cell phone when assisting customers (when I went in to reserve the truck). She didn't talk to me after her phone rang, just handed me the paper, very rude. The male agent was very fast and helpful when I picked up the truck.

ROSALIND R. 
Évaluation :
2

The manager there was extremely rude and disrespectful. Moving is stressful enough as it is. Not sure if she was having a bad day and pushed all her anger out on me, but I didn't appreciate it.

CANDICE W. 
Évaluation :
5

Excellent!

VENKATESAN I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAVON G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MACGREGOR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aniceto S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN L. 
Évaluation :
4

Would be nice to have parking available so we could leave our car when picking up a moving truck

Russell M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ray c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T. 
Évaluation :
1

Front desk lady was so rude.

SANTOSH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ETHAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

unknown D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILEY B. 
Évaluation :
5

Everyone was very helpful and courteous.

TIMOTHY B. 
Évaluation :
1

My entire experience with uhaul was a nightmare.

Elizabeth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANICETO S. 
Évaluation :
5

Dave and Jimaya were the only ones working and, man, what a great team they are!!

GUNTHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL D. 
Évaluation :
5

Everything went very smoothly in Austin. Our issue came during the pickup side. The container was late which I only discovered because I called ahead. The website wasnt very helpful because it didnt update in a way that was informative or relevant. Therefore I had to call in many many times. No matter when I called, I always spent a minimum of 20- minutes on hold. I would not recommend UHaul to a friend. I would expect a company that has been doing this for so long to be more coordinated and easier to use.

Julie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al M. 
Évaluation :
4

Everything went smoothly...thanks..!

CHRISTOPHER S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanisha G. 
Évaluation :
5

Tell customers to download and use the Thailand app. It took me over 1( minutes to return the truck as per your video. Another customer gave me a lot of assistance. It took way over 45 minutes to return the van. I hope I was not charged a late fee.

BETTY W. 
Évaluation :
1

they charge me 25$ for cleaning without any sense

SAUL C. 
Évaluation :
2

It took more than 30 minutes to check out at this location, for a van we had reserved on line. The counter person (I wouldn't call her a Customer Service Rep, as she was just short of surly) ended up going to 3 different computers to get our paperworkâ€"-we never did get it. She finally took a credit card # and said she would enter it later. When we finally got the van, it was clean on the outside, but had not been vacuumed with dog hair and debris on the seats and floors. We were highly disappointed and disappointed and don't know if we will return to this location when we move in the next few months.

NICHOLAS J. 
Évaluation :
5

Thomas was excellent in every aspect of this rental.. thanks Thomas !!!!! You're an asset to U-HUAL

mark J. 
Évaluation :
2

I found out 10 min before my picup time that my truck wasn't available. Last time I used Uhaul my UBox was lost for a week. I've lost faith in this company.

MARCUS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theodore I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nathaniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GHOLAMHOSSEIN H. 
Évaluation :
3

My phone call with the team member that called me got pretty heated when I told her I was going to need the truck a couple more days. It seemed she took it personally because she has rented it out to someone, when there was no guarantee that I was going to have it back by that day and time anyway. My interaction with the young lady at my official drop off was fine.

CONSTANCE C. 
Évaluation :
5

A gentleman went the extra mile to help me out since I had one fuse blown out therefore my truck lights were not working wiht the dlly. He quickly help me repair it.

SANTOS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SRIDHAR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin K. 
Évaluation :
4

Just about everything went smoothly. Only exception was when my delivery date was postponed by a day. Not a huge issue, I just wish I was contacted about it by phone or email, as I only found out about it when I checked the website on the morning I expected my U-boxes to be delivered.

Kevin G. 
Évaluation :
2

The scheduling and communication was a nightmare! I requested my UBox online and was emailed that it was ready. I drove 2 hours round trip to find they did not have it pulled from storage at all and was at the wrong location. This happened TWICE even after I called twice and chatted to confirm it was ready. I finally had to drive to storage location to get a third trip and again, it was not pulled and ready to go. Your staff was friendly and helpful even after all of the errors, they are the best part of this horrid service. I hope you lay them well they were the only reason I would consider using you again.

Jenell V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alder H. 
Évaluation :
3

Get better moving crews...the loading crew was AWFUL!!!

THOMAS Z. 
Évaluation :
5

Your telephone wait is a three drink minimum otherwise we love you guys

Loren S. 
Évaluation :
3

Have someone there after 8pm. I return my truck and I had to figure out where to return the keys got no invoice all I know you charge me money. What was my return for getting it back before it's due time.

DARNELL F. 
Évaluation :
5

All good

FELIX T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IMAN S. 
Évaluation :
1

Delivered to Austin, but wouldn't deliver to myplace without an extra 400$ dropped on me at the last minute. shady. The movers uhaul recommended were late as well.

BRIAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUADALUPE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE B. 
Évaluation :
5

The checkin app and online experience was terrible. I could not upload a photo unless i did it in a certain order. I used my phone so much it ran out of power and i had to return later to complete my return.

james N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rakesh N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latisha S. 
Évaluation :
3

The van was fine and the rate charged was very good. The online app is terrible, confusing, and did not work. Had to check in normally and the wait was REALLY long. Portions of the online worked, but I wanted to avoid the line at all costs because there are never enough workers and it moves SLOW

JOSEPH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xiaole C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEXTER P. 
Évaluation :
3

Clearer instructions and limitations to your vehicles stated on your website.

Emily A. 
Évaluation :
5

One tire was dangerously worn, and was immediately replaced at my request.

Gregory C. 
Évaluation :
5

This location always has amazing people and it's my favorite location to rent from.

TONY F. 
Évaluation :
5

I don't understand why there is a limit as to when I can go to the secured location. When I initially rented i couldn't get there with my first load to store while the facility was open (the office), but came back before the secure area closed the unit they assigned me had a lock on it. The next morning the worker was awesome and helped assign a new unit. I work late so, the timing for the secured units was difficult to work with. It would be nice if it were 24 hours, there are cameras to assist so I don't know why this cannot be an option.

Tanya K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sarmad h.  |  Expérience générale 
Évaluation :
2

My experience at the facility was great and good customer service. However, I needed follow-up on closing my untit and could not reach someone or get someone to call back after several tries....very frustrating.

ROBERT K.  |  Expérience générale 
Évaluation :
5

Excelente

EDILIA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick m.  |  Expérience générale 
Évaluation :
5

We received outstanding help at the front desk and with our stage unit! 11/10 experience

Penelope A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanel H.  |  Premières impressions 
Évaluation :
2

I moved from another facility sight unseen because of the website pics and the prices. I was able to order the storage unit online. NO WHERE on the site did it say I would have to wait 30+ minutes to have the unit made ready upon arrival. NO WHERE when making the reservation for the unit did it show a photo pf the actual unit. I was HIGHLY disappointed. The staff is miserable, unfriendly, and has zero idea on how to staff properly or communicate with customers. From the initial signing of the paperwork and getting the card access thingy to the final call to confirm I had a zero balance and was moved out, this location is subpar. I've been inside the office 6 times total and every time there was a line of customers, no one greeting people, and staff unhappy. Once an employee (with a neon green and blue wig on) was cussing in the store to another employee. Its the closest Uhaul for rentals for our company so we will keep coming back for that... Unless we find another moving truck place but the storage lasted less than a month and we moved it out. It was not good.

TONYA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joe s.  |  Expérience générale 
Évaluation :
3

The manager was nice

CHERYL ANN B.  |  Premières impressions 
Évaluation :
1

i rented a unit f48 from a store in austin, i just shipped items via uhaul to boston, first the box was late to be picked up. still not in boston, and when the box left facility in austin, i had one item left in storage, they charged me rent for june and thru away my stuff in unit, no call . nothing. so i paid rent for the month for nothing, no call to see if i was still using my storage, i need a reason. thanks wesley williams

WESLEY FERDINAND W.  |  Expérience générale 
Évaluation :
5

Have used U-Haul at 12611 Research Blvd in Austin several times for several moving and storage needs the past five years and they have always been professional and helpful. Highly recommend this location and manager Lisa Mitchell and staff.

Montgomery U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdoulaye O.  |  Online Move In 
Évaluation :
3

I requested a facility between Rutledge and downtown, yet they reserved a unit way north?? Surly there was one available closer to where I requested.

gloria b.  |  Expérience générale 
Évaluation :
3

Understaffed I waited for an hour on the phone

Elizabeth B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENKATA PRASANNA P.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tony M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura L.  |  Online Move In 
Évaluation :
2

I had a break-in into my unit less than a month moving in. There were some glaring security flaws such as a bent gate and less-than-secure access door. And there are other ways an intruder can still come in if the Staff could walk around the perimeter.

Kenneth B.  |  Expérience générale 
Évaluation :
5

I love the facility and the gate and extensive security cameras , but AM NOT happy at all with the access hours at this facility. Just rented two units and more than likely won't be staying very long due to the access hours. Web site boast 24 hr access but when you get there you find out your restricted to the times you have access to your units.

Thomas G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBIE E.  |  Expérience générale 
Évaluation :
5

We haven't rented a local storage unit in 30 years and could not believe how quick and easy U-Haul makes the process. Also easy in, easy out, they provide the lock, and the units are amazing and cheap! So glad we found them!

Kelly L.  |  Online Move In 
Évaluation :
3

I went to my unit 24 hours after signing the paperwork and there was a little green lock on my unit. Mean while I have a truck full off stuff to put in my unit, it's getting dark and I have to deal with a lock on my unit the first day I signed the contract. Not cool, not convenient. Good thing I'm a contractor and had the tools to remove what shouldn't have been there in the first place. Let me know why that lock was put on there please. Thank you corey

corey s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Socorro A.  |  Premières impressions 
Évaluation :
5

Your staff that was working that day, are friendly and very helpful. Merci!

Jesus C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shonda W.  |  Expérience générale 
Évaluation :
5

This store is awesome! All the staff super friendly and helpful. Mrs. Lisa is awesome.

gary h.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ronald B.  |  Premières impressions 
Évaluation :
5

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

gabriel r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lee y.  |  Expérience générale 
Évaluation :
2

Never pick up phone and has trash all over too

Dustin F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nothabo D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoinette H.  |  Expérience générale 
Évaluation :
5

Your service is great. It is simply my need for your service went away. And in tough times that was an easy expense to trim.

william k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin H.  |  Expérience générale 
Évaluation :
5

Lisa and her team are always helpful and courteous. I have used this facility for storage and u-haul rentals for the past year. I couldn't be happier with the services provided.

Brian D.  |  Expérience générale 
Évaluation :
4

On busy weekends, it would be useful to have more people working. I was there on a Saturday, and there was a long line and only 3 employees at the entire facility. The line was frustratingly slow, especially for folks who did everything online and only needed to pickup a key, etc.

Richard S.  |  Premières impressions 
Évaluation :
1

I put my belongings in storage because I had no room in my temporary residence. When I went to pick up my belongings on the day I was moving to my permanent residence, many of my boxes had gotten wet and there was evidence of rodent droppings as well as insects inside boxes that had gotten wet. I had to come back three times to go through and salvage what I could, transfer to other boxes, spray for insects to ensure I did not transfer to my new home. I ended up throwing out four large trash bags of my things that were in questionable condition. To ensure I was not bringing insects into my new home, I had to place the boxes I did keep and transfer to new boxes, in my garage and use an insect fogger 3 different times until there was no sign of insects. I was a loyal customer but would never use this location to store anything ever again.

Diana R.  |  Expérience générale 
Évaluation :
5

Please forgive me for writing this sooner. I was so blessed to have met the manager at this location. I'm not sure of her name, but she is African American. She was so nice to me, and it really warmed my heart that she showed compassion toward me. I will never forget her. I just wish I knew her name!

Antoinette H.  |  Premières impressions 
Évaluation :
5

Ms Lisa Mitchell is the best. She gets it done like no one else, super helpful, she deserve a promotion a raise give it all to her!

JUAN V.  |  Expérience générale 
Évaluation :
5

Staff very friendly and professional.

Kirk B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

The lady that took care of us was great very nice 👍

LORRAINE G.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful!!!

ANDREW JAMES D.  |  Premières impressions 
Évaluation :
5

Staff was friendly and easy to work with and the pricing was excellent. The facility was clean and the storage unit I rented was really maintained well. Will definitely recommend to others that may need a temporary storage solution.

Mike W.  |  Premières impressions 
Évaluation :
5

could not have been better the storage sign up and move in process at the austin truck drop off and storage unit at the same facility was great

William D.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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