Customer Reviews for U-Haul Moving & Storage at Research Blvd

7602 évaluations

12611 Research Blvd   Austin, TX 78759
(N Of Technology)

(512) 258-5255

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(512) 258-5255

12611 Research Blvd
Austin, TX 78759
(N Of Technology)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The trailer I rented had rocks and dirt in it. After it became clear an employee didn't intend to clean the trailer after I pointed out the problem, I asked the employee to remove the debris. The cleaning was done without protest and it was done thoroughly which I appreciate. Not a big complaint but it did cost time out of my extremely busy day. All in all, it was a good experience.

Doug B. 
Évaluation :
3

Some of the associates weren't very helpful.

OSATOHANMWEN I. 
Évaluation :
5

Your staff is great. Especially your loaders

William B. 
Évaluation :
5

Great people working at this location. They ROCK IT!

Desiree R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bob J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kozette H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHLOE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIN H. 
Évaluation :
2

I had a break-in into my unit less than a month moving in. There were some glaring security flaws such as a bent gate and less-than-secure access door. And there are other ways an intruder can still come in if the Staff could walk around the perimeter.

Kenneth B.  |  Expérience générale 
Évaluation :
3

I got a call that my truck would not be available later that day. When I came in later that time, it was still not available. They tried to offer alternatives though. Also the wait in line was long because there were not enough team members. But they were courteous, polite, patient, and respectful.

Kenneth B. 
Évaluation :
5

Good services . Thank a lot.

HAU P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D. 
Évaluation :
4

Customer service was great and overall the equipment was in very good and clean condition. I would only suggest that tire pressures get checked on the trucks and trailers more often, as mine were off when I checked them and it can cause problems, especially, when cargo is added.

Alejandro V. 
Évaluation :
4

Returning the truck was very difficult. Uhaul website wouldnt determine the location inspite following the steps and allowing location access. Customer service is not responsive and has huge waiting times.

DEBASHIS M. 
Évaluation :
3

You need to try to hire more people. We had to wait about 30 minutes to be helped and no where to sit down,

Edward R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VIMALRAJ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVER R. 
Évaluation :
5

I love the facility and the gate and extensive security cameras , but AM NOT happy at all with the access hours at this facility. Just rented two units and more than likely won't be staying very long due to the access hours. Web site boast 24 hr access but when you get there you find out your restricted to the times you have access to your units.

Thomas G.  |  Premières impressions 
Évaluation :
5

Overall a good experience. Staff friendly and helpful.

THOMAS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LIONEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuang Z. 
Évaluation :
4

The crew was great. They were understaffed, but hustled to take care of all the customers. I was a disappointed that there was a 6 hour limit on Cargo Van rentals. I understand that there may need to be a reason for that, and I even agree with it. The problem is, it wasn't mentioned when I made the reservation online. The workers in the store had to tell me, at the time of pickup. This was inconvenient for them and for me. Just put that on the website when the reservation is made. Help customers make an informed decision.

Matthew S. 
Évaluation :
1

Waiited 50 mins to return a trailer! 5 people on duty but only one inside at a time. The girl who finally helped me was great once she got to me.

KENDELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy D. 
Évaluation :
1

Called in ahead of time. Still made us wait an hour before they un-hitched the trailer.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy R. 
Évaluation :
5

Excellent service à la clientèle

GARY RONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC ABRAHAM V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Friendly Staff members - very helpful - thank you!

Derek C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY E. 
Évaluation :
4

Have the vehicle driven out and parked by the employees. Parking is cramped and the drive is narrow. This is intimidating for renters not familiar with large vehicles especially backing up w/o cameras. Also, my return was not logged when I turned in my key on timeâ€"causing confusion. The return process should be reviewed to make it easier, especially since there is no way to “prove” when you arrive with the return.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holm K. 
Évaluation :
5

Great and friendly customer service. Just keep up the great job.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBIE E.  |  Expérience générale 
Évaluation :
3

I was charge a 14,00 $ fee for safe mode. I don't even know what that is. Is this one you your hidden fees like the environment fee? Personally I think if I was going to be charged an unexpected fee I would have been told about this. The woman who helped me was very polite and friendly otherwise I would have rated it below average.

DARCY K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SONJA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GILBERT K. 
Évaluation :
4

Was crowded and is right after the exit so the sign was not easily seen. The staff was very nice and helpful.

Peter L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSUE Z. 
Évaluation :
2

Wrong odometer and fuel

Sai M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUSSEIN A. 
Évaluation :
4

The manager is excellent but seems to always bare too much responsibility. Need better trained and motivated staff. Having said that my experience was still excellent and I would recommend this location.

Stanley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin E. 
Évaluation :
1

I scheduled my UBox to the North Burnet UHaul. When my Moving Help movers arrived, box was still at warehouse. I arranged for the next day to specifically be transferred out of the warehouse. Instead of shipping to the North Burnet location they shipped to the Research Blvd one. My movers had to work around UHaul's failures in scheduling and I got my UBox 2 days late. NOT convenient at all as someone who moved across the country.

Maureen N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janine N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
1

I had a horrible experience my truck broke down and they still overcharge me truck truck was in terrible conditions.

LUIS R. 
Évaluation :
2

I have rented twice from this location and it takes a minimun of 30 to get the equipment and get on road. Ridiculous when I pay for 1 day and use less than 10 hours.

Anthony E. 
Évaluation :
5

They were very nice and helpful

JUAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

*** Fantastic Service *** Lisa had me in & out within 10 minutes. Fast service !!!

Bruce O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOWARD DANE JR H. 
Évaluation :
3

Have more people to check equipment back in so the wait isn't so long

RACHEL R W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA ANN Y. 
Évaluation :
5

The person who helped me did a great job!

Vincent A. 
Évaluation :
4

Key negative experience: online process flaw relying on location services / GPS web. This failed for me at both pick up and drop off. Suggestion: Use a giant QR code on a sign where people scan it at pick up and drop off. Way more reliable.

CARL D. 
Évaluation :
5

Very friendly service and quite helpful

Clifford B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIDNEY G. 
Évaluation :
1

It wasn't a particular customer service associate but the overall environment was poor. When i arrived and needed to go inside and pick up my key, the other customers were extremely irritable, staff members were running around back and forth, it was hard to tell which line was for what. It was manic and hectic and stressed me out because I completed my order and mobile check in online but I still had to wait in line because it seemed short staffed that day. Add more team members, ensure each guest is greeted upon entry and a general direction is provided. This will help a busy flow and a short staff so other customers don't feel clueless

Alexis H. 
Évaluation :
2

Dolly belt frayed / torn. At both pick and drop off, only one person working behind the counter and 4 -6 people waiting in line. Staff tried to serve customers quickly, but need more workers

greg F. 
Évaluation :
1

Reservation online is terrible...due to long waiting in line and you cannot rent a truck no longer than a day some of us need more then a day or so.. please updrade you online service and hire more people Trucks badly maintained they need alignment and regular maintenance checks...you shouldn't have windshield wipers working improperly at all

JAMON S. 
Évaluation :
2

The location was short staffed

Jacob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN M. 
Évaluation :
3

When you say mobile pick up then do mobile pick up. I had to go in and waste time I did not have. I was told I had to bring it back by 7 pm when there was mobile drop off yet I was not informed by the sales agent. Poor customer servicez

Srijan P. 
Évaluation :
5

This is my second time using this location and the trucks and they are always on top of it. And most importantly down to earth and friendly.

RUSSEL M. 
Évaluation :
4

The online process was pretty good, but at the store, it would be helpful to have someone who is helping only the online check in to avoid backup at the desk.

Catherine P. 
Évaluation :
5

Great experience with staff. Keep up the great work!

CHARLES G. 
Évaluation :
5

Nothing!! Keep up the great work!!

Bruce O. 
Évaluation :
5

The manager Lisa was excellent and so was her employees. 12 stars to Lisa and her crew.

OSCAR L. 
Évaluation :
5

We haven't rented a local storage unit in 30 years and could not believe how quick and easy U-Haul makes the process. Also easy in, easy out, they provide the lock, and the units are amazing and cheap! So glad we found them!

Kelly L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOYD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Usman K. 
Évaluation :
3

I went to my unit 24 hours after signing the paperwork and there was a little green lock on my unit. Mean while I have a truck full off stuff to put in my unit, it's getting dark and I have to deal with a lock on my unit the first day I signed the contract. Not cool, not convenient. Good thing I'm a contractor and had the tools to remove what shouldn't have been there in the first place. Let me know why that lock was put on there please. Thank you corey

corey s.  |  Premières impressions 
Évaluation :
5

Have more rentals available for the weekend . Great service !

JONATHON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Socorro A.  |  Premières impressions 
Évaluation :
5

Your staff that was working that day, are friendly and very helpful. Merci!

Jesus C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rayna D. 
Évaluation :
2

Difficult to access off the highway. Too close to the exit ramp. Understaffed and very crowded with returns and pickups in a narrow drive. To their credit it is during a pandemic and just after the entire state was coming out of a huge ice storm. Did decent with what they had to work with (lack of returns). Overall, if it was not for the proximity to where I needed to be, I would rent from another location in the future.

JAY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shonda W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES E. 
Évaluation :
5

This store is awesome! All the staff super friendly and helpful. Mrs. Lisa is awesome.

gary h.  |  Expérience générale 
Évaluation :
5

great service. The staff on both ends of my move worked closely with me to coordinate delivery and pick up. The furniture pads helped keep my furniture safe and intact.

Connor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GANESH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELMA A. 
Évaluation :
5

Y'all were really great and helpful! You were able to help me get access to a 10' truck even though the system and my reservation details didn't match! Going the extra mile for me really boosted my confidence that day! I appreciate y'all's service!

Daniela D. 
Évaluation :
5

Lady manager is terrific! Promote her. She is ready!

bruce M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chase T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ronald B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sileasha B. 
Évaluation :
1

I needed a 20' truck which they said there were one available, but when I got there they only had a 15' truck and I was told I was getting a free trailer and I had to pay for the trailer. U-Haul is full of shit. I want use them again

CLEVELAND T. 
Évaluation :
4

Very difficult for ingress and egress especially towing anything. Check in process was very nice and fast.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

gabriel r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lee y.  |  Expérience générale 
Évaluation :
2

Never pick up phone and has trash all over too

Dustin F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nothabo D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoinette H.  |  Expérience générale 
Évaluation :
5

Your service is great. It is simply my need for your service went away. And in tough times that was an easy expense to trim.

william k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin H.  |  Expérience générale 
Évaluation :
5

Lisa and her team are always helpful and courteous. I have used this facility for storage and u-haul rentals for the past year. I couldn't be happier with the services provided.

Brian D.  |  Expérience générale 
Évaluation :
4

On busy weekends, it would be useful to have more people working. I was there on a Saturday, and there was a long line and only 3 employees at the entire facility. The line was frustratingly slow, especially for folks who did everything online and only needed to pickup a key, etc.

Richard S.  |  Premières impressions 
Évaluation :
1

I put my belongings in storage because I had no room in my temporary residence. When I went to pick up my belongings on the day I was moving to my permanent residence, many of my boxes had gotten wet and there was evidence of rodent droppings as well as insects inside boxes that had gotten wet. I had to come back three times to go through and salvage what I could, transfer to other boxes, spray for insects to ensure I did not transfer to my new home. I ended up throwing out four large trash bags of my things that were in questionable condition. To ensure I was not bringing insects into my new home, I had to place the boxes I did keep and transfer to new boxes, in my garage and use an insect fogger 3 different times until there was no sign of insects. I was a loyal customer but would never use this location to store anything ever again.

Diana R.  |  Expérience générale 
Évaluation :
5

Please forgive me for writing this sooner. I was so blessed to have met the manager at this location. I'm not sure of her name, but she is African American. She was so nice to me, and it really warmed my heart that she showed compassion toward me. I will never forget her. I just wish I knew her name!

Antoinette H.  |  Premières impressions 
Évaluation :
5

Ms Lisa Mitchell is the best. She gets it done like no one else, super helpful, she deserve a promotion a raise give it all to her!

JUAN V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMANDA S.  |  Expérience générale 
Évaluation :
5

Excellent, my experience with Uhaul was amazing from start to finish. I rented a truck online in Austin TX and picked it up in Boca Raton FL, this was all during the Covid-19 Hoax and let me tell you...they were amazing. When I went in to pick up the truck they let me upgrade the size of truck-trailer for free and they gave me and extra 4 days for FREE!!! on top of that they also gave me 30 days storage at their Uhaul Self Storage facility in North Austin. Really nice people with amazing customer service. WELL DONE and Kudos to the organization. I appreciate you all. Anthony "I wasn't born in Texas but I got here as fast as I could"

Anthony C.  |  Expérience générale 
Évaluation :
5

Staff very friendly and professional.

Kirk B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K.  |  Expérience générale 
Évaluation :
5

They were extremely nice to me, they even upgraded my trailer to a bigger one, gave me a couple extra days to get back to Texas and even gave me one month free storage. Amazing Customer Service. The best part of the experience was the trailer itself, it hitched on the back of my truck and was smooth sailing the whole trip from Florida thru major storms along the way. I was even able to take the trailer up to 80, 85 and even 95 MPH. Solid.

Anthony C.  |  Premières impressions 
Évaluation :
5

Friendly and helpful folks running the office. Convenient location to store our business items.

David R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego C.  |  Expérience générale 
Évaluation :
2

I was billed for a whole month and did not even stay there and to top it off it started off as mine and he took over

Tycin T.  |  Expérience générale 
Évaluation :
5

Friendly, helpful, and quick service!

Leila P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GERTRUDE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ibrahim M.  |  Expérience générale 
Évaluation :
5

The lady that took care of us was great very nice 👍

LORRAINE G.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful!!!

ANDREW JAMES D.  |  Premières impressions 
Évaluation :
5

Staff was friendly and easy to work with and the pricing was excellent. The facility was clean and the storage unit I rented was really maintained well. Will definitely recommend to others that may need a temporary storage solution.

Mike W.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff

Greg M.  |  Expérience générale 
Évaluation :
5

You were professional and courteous. Thank you.

ROBERT S.  |  Expérience générale 
Évaluation :
5

Very friendly, helpful and convenient

Jeffery B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ibrahim M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
5

Keep up the good work

DALE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M.  |  Expérience générale 
Évaluation :
5

Quick service with friendly and competent employees!

Richard R.  |  Premières impressions 
Évaluation :
5

I never met such a gracious and friendly staff at this location and they were unbelievable and I would recommend them 100 % over and over again anybody I run into that would need Storage or Uhaul

LORTETTA P.  |  Expérience générale 
Évaluation :
5

Very helpful staff.

Greg M.  |  Premières impressions 
Évaluation :
5

Very easy. At one point there was a bloom of crickets which made a bit of a mess. No other challenges though. And I'm 6'3" and I bumped my head on the ceiling in the unit whenever I was in there.

Jonathan E.  |  Expérience générale 
Évaluation :
5

could not have been better the storage sign up and move in process at the austin truck drop off and storage unit at the same facility was great

William D.  |  Premières impressions 
Évaluation :
5

I had a storage unit there for about 14 years; no problems and security was good.

DENNIS B.  |  Expérience générale 
Évaluation :
4

I had a lot of issues with accounting but other than that had a good experience renting from them. Merci.

CHEVELLE M.  |  Expérience générale 
Évaluation :
2

Our unit had thousands of dead crickets and it smelled like there was a dead rodent in the trap. We should have been notified that the facility had a cricket infestation. Disgusting!

rebecca h.  |  Expérience générale 
Évaluation :
3

The staff was nice and courteous, but I was disappointed that the larger climate controlled storage was on the second floor with no ramp/elevator. Seems like a massive oversight in design.

Benjamin A.  |  Premières impressions 
Évaluation :
4

Seamless... Easy to deal with.. No hassles.. Friendly staff

YOGEESH K.  |  Expérience générale 
Évaluation :
4

Everything was easy and safe storage of items.

Kristen K.  |  Expérience générale 
Évaluation :
5

My experience was super thanks to the courteous and efficient staff! Thank you so much. Uhaul-rocks

Frankie S.  |  Expérience générale 
Évaluation :
1

I've called the main number to provide detail

Chris P.  |  Premières impressions 
Évaluation :
5

Very helpful and nice

LINDA I.  |  Premières impressions 
Évaluation :
5

Having to take pictures of previous damages rather than inspecting the truck before signing was a little inconvenient. A lot of folks have a tight schedule to keep!

Ryan P.  |  Expérience générale 
Évaluation :
5

Helpful and friendly staff, I can say that one of the best stocked store on the moving business.

María Teresa G.  |  Premières impressions 
Évaluation :
4

Great and friendly service. I was very pleased.

Frankie S.  |  Premières impressions 
Évaluation :
1

Could not get through for more than 20 minutes. Customer service was not able to tell based on your records if my box was delivered. Movers were told my box was at my apartment and did not show up.

Hannah F.  |  Expérience générale 
Évaluation :
5

Good.

Kyle B.  |  Expérience générale 
Évaluation :
5

Extremely helpful and efficient staff that took care of my needs without drama or delay.

don o.  |  Expérience générale 
Évaluation :
2

My things broke on transit

Peter K.  |  Expérience générale 
Évaluation :
4

my only recommendation would be to fix the drainage issues around the back open storage area, gutters may help alot in reducing waterflow. in front of my rental space the gravel was quite washed away

SEAN J.  |  Expérience générale 
Évaluation :
3

Staff was very friendly and helpful but they often didn't follow through after our phone calls I had many scheduling issues every step of the way. UBox drivers were both exceptional

Ezequiel C.  |  Expérience générale 
Évaluation :
5

The staff is always very friendly and helpful

Corey h.  |  Premières impressions 
Évaluation :
5

Merci.

Wade P.  |  Expérience générale 
Évaluation :
3

The staff was not very friendly nor helpful, with the exception of Nisha. She picked up our empty boxes and was super responsive, polite and helpful !

Amy M.  |  Expérience générale 
Évaluation :
5

They were AWESOME Thanks guys

Dena D.  |  Expérience générale 
Évaluation :
5

I did not actually visit the location. I got this survey because I used u-box for moving, the service for which was excellent (other than a 2 hour delay on delivery timing; NBD given x-country move!)

David K.  |  Expérience générale 
Évaluation :
4

Great service, even when I reserved a wrong sized unit, the team was quick to resolve my needs.

Chris H.  |  Premières impressions 
Évaluation :
5

Very good customer service and even stayed a little late to make sure I was able to get my storage room taken care of and super helpful!!!

Barbara W.  |  Premières impressions 
Évaluation :
5

I will always pick uhaul on my first choice

angel r.  |  Expérience générale 
Évaluation :
5

Thank you for the service rep who explained everything and helped us rent the truck and storage unit.

Amy F.  |  Expérience générale 
Évaluation :
5

x

Kristen K.  |  Premières impressions 
Évaluation :
4

Everything fine. Mix up with fees in account & was corrected quickly. Thx.

ROBIN V.  |  Expérience générale 
Évaluation :
3

Reception Agent was rude to all customers, a lady was literally crying from the experience

JOSEPH M.  |  Expérience générale 
Évaluation :
5

great people

hugo c.  |  Expérience générale 
Évaluation :
5

My belongings were safe and secure for the 2= years we were there!!

SAM H.  |  Expérience générale 
Évaluation :
5

The staff was very helpful, especially the General Manager.

Deborah B.  |  Expérience générale 
Évaluation :
4

Na

kathleen j.  |  Expérience générale 
Évaluation :
3

Facility seems typical, the staff were fabulous! Could not determine if property as well lighted as it was during the day.

JoAnn F.  |  Expérience générale 
Évaluation :
1

Poor service, made an already difficult move, almost immpossible

Michael H.  |  Expérience générale 
Évaluation :
5

Very friendly and patient.

Gary S.  |  Réservation 
Évaluation :
5

Great staff, very helpful, would use their services again

JULIE E.  |  Expérience générale 
Évaluation :
4

very helpful and professional

Christian h.  |  Expérience générale 
Évaluation :
5

Great service!

Linda E.  |  Expérience générale 
Évaluation :
5

They were very helpful and answered all of my questions. I had a lot of questions, too.

marry a.  |  Réservation 
Évaluation :
5

No complaints whatsoever. Honestly this location gave the best experience I've had with moving and storage rentals in general. Merci.

Phillip F.  |  Expérience générale 
Évaluation :
5

...

RENA M. P.  |  Expérience générale 
Évaluation :
2

Feedback.

Charles W.  |  Expérience générale 
Évaluation :
5

We had the pleasure working with some great U-Haul Staff that were understanding, flexible, and professional during our move.

Marcello B.  |  Expérience générale 
Évaluation :
5

L

Hugh S.  |  Expérience générale 
Évaluation :
5

Thanks

bartholomew k.  |  Expérience générale 
Évaluation :
1

I had the worst experience. My reservation dates were messed up multiple times and I did not get my pod until a day late. It made me late to my family reunion. I want a refund. Very, very unsatisfied.

Morgan S.  |  Expérience générale 
Évaluation :
3

We visited the UHaul on a rough day for the employees. Their computer system was down. This is stressful, but the manager snapped at my husband and told him he was "too busy" to fix their mistake.

Carolyn R.  |  Expérience générale 
Évaluation :
3

No call to schedule dropoff. Left crates on large trailer without notice, complicating unloading and taking up excess space. One ramp came without locking pins. Didn't pickup empty crates on schedule.

Jennifer H.  |  Expérience générale 
Évaluation :
5

Very helpful staff during a very busy time. It was much appreciated.

LINNA D.  |  Expérience générale 
Évaluation :
1

I called and spoke with a representative who told me that there was motorcycle storage on site and that I would be able to ride my motorcycle up to the storage facility and store it. This was not true

eric f.  |  Réservation 
Évaluation :
1

They gave the wrong U box to movers, they delivered it to us 13 miles away and they had to go back and get correct box

julie g.  |  Expérience générale 
Évaluation :
1

I am extremely disappointed with the service Uhaul provided and will never use it again. Many things went wrong during whole process and the manager still hasn't contacted me back to hear my concerns.

Sara S.  |  Expérience générale 
Évaluation :
3

Staff were mostly helpful and I'd recommend the UBox service to a friend only because I didn't have to transport my furniture myself. Getting my box out of storage was an unnecessary ordeal.

Rachel D.  |  Expérience générale 
Évaluation :
5

Very considerate staff. Called me to let me know my granddaughter had not properly locked my unit. So appreciated!!

FRANCIS IRENE S.  |  Expérience générale 
Évaluation :
5

.

ALYSSA W.  |  Expérience générale 
Évaluation :
1

Entire Ubox process was a mess. Delivered incorrect boxes initially. Have submitted a longer customer service complaint.

Jennifer Z.  |  Expérience générale 
Évaluation :
3

Long distance ubox move and received excellent customer service at the beginning. At the end we had a potential safety issue with where one of the uboxes was placed and the agent refused to help us

arlene t.  |  Expérience générale 
Évaluation :
1

PLEASE!!! I've made phone calls and tried to pay online!!! WHERE IS MY ACCOUNT!!! I WAS ON HOLD FOR 24 MINUTES!!! AND THERE IS NO OPTION TO PAY MY BILL ONLINE!!! HELP! I HAVE BEEN CALLING DAILY

JUDY W.  |  Expérience générale 
Évaluation :
5

The driver who delivered my U-Boxes was great to work with.

Robert J.  |  Expérience générale 
Évaluation :
2

You put a 250 $hold on my credit card for three weeks. I had to have my bank manually remove it.

Todd B.  |  Expérience générale 
Évaluation :
2

Returned Ubox but Mgr Chris charged for storage & no contract! He stated huge lock but box is not ours! We will never do business again! Disputed w/bank!!

Karyn R.  |  Expérience générale 
Évaluation :
5

Everyone at this location was very compassionate to with what I was going through. They all told me not to worry and take as long as I needed. Chris is the best GM. Susan goes above and beyond.

Blondell R.  |  Expérience générale 
Évaluation :
1

U-Haul could not set up a timely delivery had to wait an extra two days for appointment and they still failed to deliver on that date .

kym k.  |  Expérience générale 
Évaluation :
1

Failed to deliver boxes on the agreed-upon date & time TWICE! Delivery date set up was two days later than wanted and Uhaul failed that delivery date . Box was broken and lock was off & 2 hrs late

kym k.  |  Expérience générale 
Évaluation :
5

The staff there is very kind and helpful, I totally recommend this location, the guys there do an excellent job specially Susan.

Christian Israel C.  |  Expérience générale 
Évaluation :
5

I really like the staff here; they're friendly and helpful. The place is really clean and I would use this facility again.

Vivian H.  |  Expérience générale 
Évaluation :
5

I did not actually visit the facility as I had a U-Box delivered. The lady with the truck and representatives on the phone were incredibly friendly and helpful

Charles C.  |  Expérience générale 
Évaluation :
1

No one in there smiles I wish I would have taken pictures:northeast side of the building- It looked like a refugee camp Parking and traffic flow are horrible and there where large roaches in unit.

Xavier B.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful

JASON G.  |  Expérience générale 
Non reviews have been submitted for this location.

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