Customer Reviews for U-Haul Moving & Storage at Rexdale Blvd

Évaluation :

1

I was told truck 12 hours before my pick up that the truck I reserved was not available, they gave me a smaller one and guaranteed same price. On pick up they charged extra for insurance that was part of the "Same Price" guarantee. Very disappointing and will rent from someone else next time

Évaluation :

2

The app didn't work, and doing the contactless pickup was not possible.

Évaluation :

5

Friendly staff big lot easy to drive around got there right at closing and an attendant took the truck for me and took care of everything really happy I rented from there

Évaluation :

3

Customer service is slow.

Évaluation :

2

Even though I had reserved a towing kit online and was charged on my credit card when I did. The location charged me again for the kit. I noticed the day after that my card was charged twice. I cancelled my original order but am still waiting for my refund. This location has poor counter service. The help with the equipment outside was very good.

Évaluation :

5

Nothing everything excellant good service

Évaluation :

2

trucks are not in great working conditions and we feel like we got scammed as we rented through the website a truck for a long distance move for a round trip bringing it back to the original location The rate we were given online was for 3 days and 746 miles while when we returned it we ended up being charged for the whole milage of the retun trip as they included only 336 miles instead in the contract. horrible experience also when trying to book the truck. won't be using Uhaul as a compay any more.

Évaluation :

1

Overbooking ,made me to pay twice

Évaluation :

2

Make things more friendly and more clear

Évaluation :

3

Customer service worker was very pleasant and helpful. The store manager was dismissive however at first, rather than coming over to explain the error and offer any resolution. In the end an alternative was provided, but any discussion about decreasing km charges to rectify the error was left to me to have call customer service despite the fact that you are placed on hold for over an hour when calling customer service.

Évaluation :

5

One of the cleaners helped me check in my truck it was a great help

Évaluation :

4

Hope the box where to drop off the keys when returning the trucks or vehicle after busses hours is easy to find .

Évaluation :

5

Great people work there

Évaluation :

5

Try to cut short waiting time at check in

Évaluation :

4

The mobile app when I take a photo it does not allow me to continue. I still have to go inside the counter.

Évaluation :

4

Dunno, don't have a driver's liceense. Had a friend do the driving and the bill was on his card. Everything seemed to go smoothly.

Évaluation :

5

keep up the good work

Évaluation :

3

I didn't received my receipt yet

Évaluation :

5

at the droppoff in Rexdale, the attendants there were polite and excellent - top marks for them also! Kamieshia( sorry bout spelling)? was beyond polite and professional ...these are great people to have represent your company, and should be recognized .

Évaluation :

1

1 person working 3 just standing and watching, very long lines

Évaluation :

4

incident at original location led to re-arranging the order on the phone to a different dealer. The incident made me very upset. The online agent was very helpful

Évaluation :

5

Although the size of the trailer we wanted and booked was not available we made it work. The staff at pu location in my opinion went above and beyond when we got there. The girl who did the transaction was new so she had a more experienced girl come over and help us install the hitch and trailer. I was new to this and her help was very much appreciated, they were busy and she still took the time to help. Thank you, I didn't catch her name but both very nice people.

Évaluation :

5

If there was parking at the same side then it would have been more convenient.

Évaluation :

3

They gave me a 26 foot truck when I reserved a 20 foot. They insisted I order that truck. I had to pull up my confirmation from my phone to show them I ordered a 20 foot truck, then they told me they don't have any of the 20 foot truck, all is rented. I had to wait until someone return a truck and they had to clean it etc. Before I get the truck. My reservation time was 10 am I got the truck after that time, yet I had to return it at 6 pm for an 8 hour rental. The service was not good at all.

Évaluation :

1

This location is a total fuckup. Your staff needs major training on computers and as faster pace on getting clients in and out

Évaluation :

1

Provide the reserved equipment.

Évaluation :

1

Original pickup was closed when arrived although booking was clear they had to be opened. I had to call and wake them up. 30min later they open the store to find out the truck was not working. Waited 1hr 30min and was moved to another place to pick truck.

Évaluation :

4

The process was a little bit low

Évaluation :

5

The website was not working when I tried to do the preliminary self check in to assess the state of the vehicle before I drove it. The website was also not working when I tried to do the online self checkout when returning the vehicle. Both times, the staff there were very helpful and did the online registration work. Can't think of an improvement. The staff were excellent.

Évaluation :

3

Parking lot gets packed up when returning using Uhaul Rideshare

Évaluation :

5

Go for it, make sure you reserve in advance specially on month end!

Évaluation :

1

I booked 10' truck but when i get there for pickup, they told me that we don't have 10' truck available and they offered me a cargo Van due to which my whole moving got messed-up. And the customer representatives at the location told me that they can't help me with this you have to call at customer care of u-haul. Totally unsatisfactory experience

Évaluation :

2

They told me the tank was 15/16 full but it was only 25 % full. Truck was clean inside but mechanically it drove very poorly. It had USA Arizona plates on it. Driving down the QEW highway at 90km, the truck shook and rattled badly and was a very bumpy ride.

Évaluation :

2

I know it's busy but try to have someone answer the phone. I called multiple times over 2 days and went straight to hold every time. When I arrived it was a mess and no one was available to take my return

Évaluation :

3

It's take too long there to wait in queue to pick key and after returning the truck no bill email I don't know how much get charge I supose to get bill

Évaluation :

5

Staff is helpful and friendly and the cargo van I need is always available at this location. Merci

Évaluation :

5

Thank you so much for your service

Évaluation :

5

Its a very busy location but always has the rental i need. Merci

Évaluation :

5

manager was awesome

Évaluation :

3

I would not recommend this location because every time I use it, it takes forever to get my vehicle. Time is money...they need more staff to service the volume

Évaluation :

5

Advertised price of 29 $but ended up with a 150 $bill

Évaluation :

2

The person cashing me out was very rude and unprofessional, try to work on making costumers feel more welcomed.

Évaluation :

5

Very smooth process of renting U-haul and great experience.!

Évaluation :

3

1. Trailer that I reserved (6 x 12 cargo) was not available 2. I had to suggest an alternate trailer and rented a 6 x 12 utility with ramp. 3. Utility trailer was not fully cleaned from previous rental

Évaluation :

5

Keep up the good work

Évaluation :

5

The ladies workers whom I met there are amazing. Their service is superb... I totally recommend this location. I have installed a hitch for my Palisade last week and came back for an issue which the fixed immediately. I also rented a 6x12 open trailer ... Love to deal with them. Zia

Évaluation :

5

Customer service representative at this location was awesome. She went beyond and helped me with my return vehicle experience. I was so thankful to her. U Haul service at rexdall location in Toronto rocks.

Évaluation :

2

The person who processed my vehicle rental was quite rude. Staff didn't have the equipment which I reserved ready. Mistakes were made on fuel level. I waited 20 mins for them to find a dolly then it was placed unsecured in the truck in such a way that it rolled around and hit the wall of the truck as the truck came to a stop or started to go. I had to pull over and secure the dolly myself so as to not damage the vehicle. I was also asked to clean the pen & credit card machine (which I refused) as I don't work for U-Haul. I will need to rent another vehicle this month but I will go elsewhere to do so even if more expensive.

Évaluation :

4

Parking is dangerous having to cross the street

Évaluation :

1

Mobile pick up wasn't set up,I had to a different location to pick a vehicle,this wasted my time

Évaluation :

4

Need a reward/loyalty program

Évaluation :

2

The customer service is poor. The people that work there need to be nicer. Their system is always slow or not working so therefore you end up being a here for a long time.

Évaluation :

5

Management and staff are very professional, knowledgeable, experienced, and courteous.

Évaluation :

5

Dean, the Manager, is amazing. Very professional, understanding, cool as a cucumber. I saw her de-escalate a situation and she handled it like a pro. U-Haul has a gem of an employee in Dean. Dean - thank you for taking care of my business needs. Shoaib Ahmed

Évaluation :

5

Service was great!!

Évaluation :

1

The worst service I have ever used!!! Constantly messing up my reservations changing it last minute and lying every single time about details for my reservation

Évaluation :

5

That was an excellent service

Évaluation :

1

Lots of mice in the unit, you wait forever for service when going into the building because the staff is not trained properly.

Évaluation :

5

Excellent staff, good storage

Évaluation :

1

service your equipment

Évaluation :

5

Everything perfect

Évaluation :

2

I have always been a regular customer of U-Haul and have never had any problems until I need their help and support. I rented a Tow Dolly and had an accident on the way home, the car that was towing it suddenly started to burn, the Firemen and Police were very kind and tried to help. My car was burned, unfortunately. But the Tow Dolly I rented was not completely burned, only some parts and tires. And yet U haul charged me 4 990,00 $ (more expensive than the value of a piece of equipment for sale on the brand new market). I found this an abuse and lack of respect for the client.

Évaluation :

4

Frequent renter or reward points

Évaluation :

3

We had rented dollys for our move, but they weren't in the truck upon after hours checkin. We had to return the next morning to get dollys.

Évaluation :

3

They don't offer customer parking and was told that theirs a chance my car may be towed if I leave it on the premises because they need space for their uhaul vehicles and equipment.

Évaluation :

1

I have never seen such a rude receptionist ever in life anywhere in this country at any type of business. I like renting u haul but will never ever come back to this location. Minus 10 stars out of 5.

Évaluation :

1

The lady that gave the keys was non-mannered person and she didn't know how to work

Évaluation :

1

When I received the uhaul, there was no gas. Unorganized location.

Évaluation :

4

Only suggestion I would make is when people call to confirm there reservation the associates should not assume the customer knows how the process works. The questions being asked need to be answered a bit more informatively.

Évaluation :

1

Poor customers services

Évaluation :

1

Waited for a longgg time in the line while some employee just standing in the back, the vehicle was not clean, the employees were also rude and unprofessional (one of them did really know how to check my order after getting my driver's license, so she told me I did not book an appointment, I have to ask the other employee to help me get the vehicle.)

Évaluation :

2

My vehicle was given to me 1,5 hours after the scheduled pick up time which was 8am which caused me a lot of issues as i was moving into a condo and uhaul must be aware that they need elevator bookings for specific time slots. Also even though I was given the truck 1,5 hours late, i was still expected to return the vehicle by 11:45am (i got the vehicke at 9:30). I don't know if they thought we were superhumans.. even when the whole situation was explaoned to them about it wasn't possible to rush the moving, they still went on and on about having booked that truck for someone else at 12 pm. If they could be so punctual for the upcoming booking in the day, why not for the very first one too?? I would never use or recommend this uhaul location.

Évaluation :

1

Didn't receive dolley but still charged, had to wait 50+ minutes in cold to get keys because no instructions given to pick up keys, (apparently had to be there at 730 in which i was 5 minutes late had to wait for staff to open up, then process order. Now running late no time to inspect vehicle or check supplies, when returning explain the loss of time due to poor instructions, can't get extra time. Although the worker Glen and team was very helpful in pushing this along.

Évaluation :

2

I had to wait 45 minutes to receive the keys to my truck. I had reserved and something that should have taken 5 minutes took almost an hour. They could not find the keys...the keys were in the truck. Thank you to the second woman who helped us out.

Évaluation :

1

The employees at this location not only messed up my initial reservation, had me running around to another location only to delay my reservation further, they also lied about their opening hours. Good Job

Évaluation :

5

My only comment is a person blocked direct entrance to the "unloading area". I am a senior citizen and found it difficult to unload my belongings. He didn't move his vehicle to make our job easier. The frustrating part for me is that he was still there after we had unloaded and left.

Évaluation :

5

Very nice teller at the counter and she was very helpful and pleasant.

Évaluation :

1

Bad experience number 1. They cut my lock off without my permission number 2. The uhaul truck ran into my truck and messed it up and lied about it because the driver was driving recklessly and I had to call the police just to get information from the driver

Évaluation :

2

Only one of the 3 staff members working behind the desk knew what they were doing. She had to help the 2 others with everything. 3 people were in line in front of me and I was next it took 25 minutes for me to get to the check out desk and another 20 mins to get the keys to my storage unit. The staff is very slow and is unable multi task. This location is convenient however I would not recommend others this time. I did appreciate the staff member resetting my swipe card when it was not done done properly the first time and bringing out a rodent trap out to me at the storage unit. All other U-Haul locations were able to use the online reservation info however I had to fill out a paper copy at this location.

Évaluation :

3

Would have liked to see a confirmation email that the rental has been completed.

Évaluation :

5

Management and staff were very helpful and friendly. A very special thank you to Mrs. Dean the manager and service associate Kadine,! To the service "truck technicians ( "you know who you are") A great big thank you for the jokes, laughter, smiles & assistance!

Évaluation :

5

Staff friendly and helpful despite covid restrictions

Évaluation :

5

Staff was a pleasure to assist and manager available to assist when requested. Merci les gars!

Évaluation :

1

The manager of this facility is extremely arrogant and rude - always! She may be efficient but has absolutely no manners or people skills.When problems are brought to her attention she gets temper tantrums.

Évaluation :

3

Rat droppings all over the unit

Évaluation :

1

It took well over an hour to get our trailer. Hooked it up and brake lights didn't work. Staff slowly tried to fix them and an hour later said they were "tired of this"...all the while not communicating with us. Then offered a trailer at a facility at least a half hour out of our way. We asked for a truck then instead. Were given one another 1/2 hour later reluctantly with very rude staff. Our kids even commented how rude the staff were.

Évaluation :

1

The manager that at Storage facility was soo rude and also she wouldnt show me the locker inside the building or either allowed one of her stuff to show me I haven't seen a manager as rude as her in my life the funny thing is she wasnt only rude to me but also to her own stuff.

Évaluation :

5

I would like to thank all the staff for all cooperation

Évaluation :

5

CV 19 has shut den tje world...UHaul saved me by being open in these times n gave me both a truck and storage facility whn nobody else was open..life saviour! thank you-etobicke staff @ uhaual..:) steve-Lowe-Toronto,Canada

Évaluation :

1

Some of the staff were very helpful and easy to talk to, but the store manager was horrible. Screaming at customers and twisting peoples words, I was there for 2hours trying to get a storage unit and Ive seen enough encounters from the manager with other customers horrible leader to be leading a team

Évaluation :

5

Staff are amazing! Bernice

Évaluation :

5

Mrs Dean and her staff are professional. Friendly and very helpful will most definitely recommend.

Évaluation :

1

Avoid this place at all costs. Unprofessional. Unfriendly. Unhelpful. That about sums it up!

Évaluation :

4

Above asking what they provided at Rexdale. My gratitude runs deep for the manager respectfully and staff at rexdale. Thank yu

Évaluation :

1

The worst customer service ever. I had to chase the manager for days to get an issue resolved. The staff move so slow, put you on hold for hours and breached my privacy.

Évaluation :

5

Good place and good service

Évaluation :

5

Very helpful and accommodating when picking and making sure that the storage unit was clean for us. Very pleasant people to deal with.

Évaluation :

5

Mark went above and beyond! My helper didnt show up. Mark saw me crying and helped load the truck. Totally above and beyond! I couldn't have done it without him. I hope uhaul recognises Mark!!!!

Évaluation :

3

Thank you!!!

Évaluation :

4

Good service thanks

Évaluation :

5

uhaul has always treated me with the utmost respect and for that i have a deep bond to them. p.s.thank you from the bottom of my heart.

Évaluation :

4

I had a storage unit for quite a long time. Over that period, the facility was always clean and well kept. While I did not often have any interaction with staff, when I did, they were quite helpful.

Évaluation :

1

You cancelled my 26 foot truck rental just 2 days before I was to pick it up, forcing me to get an last minute rental. I've emptied my uhaul locker that I've had for 6 years. Will NOT recommend UHAUL!

Évaluation :

5

Friendly and professional in dealing with costumers

Évaluation :

4

No comment

Évaluation :

5

U-haul storage is clean and has room temperature. I do recommend to people who need storage, especially, important items that need to be clean and kept at room temperature. Sam T.

Évaluation :

2

**Abuse to customer parking!* staff uses (customer paid parking only) for own needs. No snow plowing in main lot, access doors were blocked several times, Chaotic and poorly monitored loading zone.

Évaluation :

5

Very helpful and friendly staff.

Évaluation :

3

Uhaul is very disorganized When you need help you have to wait and beg but dont get Uhaul is not authorized to access my account but took money without consent Staff can be rude Not enough space

Évaluation :

5

Great customer service . Had problems with card and they solved the problem right away.

Évaluation :

5

Great customer service and they are very understanding. I recommend to everyone around the world.

Évaluation :

3

used facility several times will be back next year

Évaluation :

5

Very clean and secure. Free from pest. Available dollies to help move your stuff. Worth the price.

Évaluation :

5

The Rexdale U-haul team was efficient, helpful and professional. The female manager showed all of the positive qualities one would expect in a manager of a facility with a diverse range of customers.

Évaluation :

4

No problems.

Évaluation :

5

One of the best staff

Évaluation :

4

customers having difficulty in parking, all spaces used to park own vehicles rest area is made as self storage

Évaluation :

3

Parking is limited especially around the entrance and storage loading area. I always have to wait for a vehicle to leave before getting a parking spot.

Évaluation :

5

All good!!!!

Évaluation :

1

I was charged an extra month after I had moved out on 15th before my auto renewal on 17th. I've told the staff and even rented a uhaul truck! And NO REPLIES. I was with them 3 yrs. UNPROFESSIONAL

Évaluation :

5

Very great and friendly service

Évaluation :

1

Customer Service need serious improvement, it took 45 minutes for us to get our rental cargo van. Very disappointed.

Évaluation :

1

My storage room wasn't even available... misleading and not up to date information on website! Lucky I showed up in person to set the storage room up before bringing my truck load of stuff with me.

Évaluation :

5

Had a horrible trip but the staff were so pleasant and healpfull it really made the world not seem like such a bad place :)

Évaluation :

1

From the time I picked up the you box to the time I ended the transaction the staff was rude and unaccommodating. I put in a complaint call and it was never call back. Totally disappointed.

Évaluation :

5

Great customer service from staff. They were helpful, knowledgeable and polite. The environment was clean and the storage space was decent.

Évaluation :

1

Staff at this location clearly hate their jobs! Sharmaine looked annoyed when I walked in, took 40 min to check me in, only inside unit available, movers waiting with a full truck, mngr Dawn is a joke

Évaluation :

5

Great place to rent from, superb value for the money. I have rented from all the big guys, Ryder, Budget, Penske, etc and you WILL pay at least double or more in price and wait in line too.

Évaluation :

4

Friendly and very helpful staff who went out of their way to accommodate my needs.

Évaluation :

1

Two of the female staff were very rude, arrogant & extremely unprofessional. They were Shamara Johnson & Shermaine Charles. However, the manager Dean and staff Jeffrey Alas were friendly and helpful.

Évaluation :

5

Everyone is friendly and professional excellent customer service at its best .

Évaluation :

5

merci

Évaluation :

5

Very friendly staff. The manager is always available for questioning and advise.

Évaluation :

5

The staff was excellent and helped me out when I was in need.

Évaluation :

4

We are satisfied 90 %

Évaluation :

4

The staff is always super friendly and "chill" which is nice since it makes moving/dealing with your storage less stressful. Thank you for everything!

Évaluation :

2

The staff were extremely unpleasant and very unwilling to assist customers. I hope i don't have to use your facilities again. I've been using you guys for sone time and this time it wasn't a good.

Évaluation :

5

excellent location, easy access, great price