Évaluations des clients U-Haul Moving & Storage at Rexdale Blvd
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Rexdale Blvd
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Keisha P. le
A few more people to help in the location.
Jim L. le
Fast, efficient,I returned the truck a day earlier, could have let 20$ extra charge go.
john B. le
I don't have data access on my phone so the process to affirm the good condition of the equipment left me without options. Perhaps bring back the in-person process or find another way to accommodate clients (using SMS texts perhaps?)
Ali E. le
Thanks uhaul
mithun K. le
nice staff. very helpful. They did the right procedure and steps.Thanks uhaul
yash S. le
The staff are extremely slow and non reactive to customers. Being the only customer and 5 representative behind the counter, I had to wait for 40mins before I was helped because the ladies were too busy chatting about useless things and taking their own sweet time counting the money in their counter. Even after getting the formalities done when I went out to give the keys to one of the two staff members to get the vehicle, first of all one of them was in a far corner too busy messaging on his phone and when I get to him he asked me to look for the other guy who was busy moving vehicles already so that took another 30 mins to get the vehicle. Terrible experience and would never make the mistake of going back there ever again wouldn't recommend anyone else either.
Mohammed M. le
Due to numerous occasions at this locations and multiple incidents with the extremely rude manager. On my previous visit she refused to service me after having me as well as other clients wait for over 20 minutes while she ate her ice cream at the desk. On my visit today, I went to another representative to check out my already reserved unit, and the manager began speaking in Jamaican accent (Paktwa) to the associate trying to have her refuse my renting from there again. Again, she was doing this while eating and serving another client as well. She was giving me the angry look and as if I stole something from her. I have recording as well which I will be sending to head office. I really don’t think this manager is valuing her position and does not care to lose it.
Zdravko B. le
Line up was huge, but that might be just bad day I came
nessen R. le
The waiting time for pick up is absolutely ridiculous.
paul S. le
Horrible service Changed locations without notification , move was 2 hours delayed due to change. Drop of also change locations without notification. I would not recommend uhaul to anyone
H-Diana S. le
Even though we had reserved a vehicle we had to wait in line with all the people there trying to rent vehicles and purchasing other products. It did not seem to be very organized. Perhaps a lane just for reserved vehicles would speed up the process.
Cory F. le
Front desk was extremely slow. There were 3 people in front of me and I was there for over an hour. Customers are treated like an inconvenience with an indifferent attitude.
Kennith G. le
The process was extremely slow. The staff doesn't seem to know how to use computers and the payment processing machines always reject my debit card. The whole process needs to be revisited and re-engineered... Even returning equipment and paying cash had me wait in line for over 30 minutes. When moving and asking for help from friends, wasting their time is not a great customer experience. I make a living helping companies improve the customer experience they provide and I'm extra sensitive to bad ones.
william P. le
System was down and the store was in chaos no system was in place waited over 2 hrs to rent a trailer
Raza H. le
More agents, better customer service. Wait time was way too long. Agents needs to learn how to communicate effectively, because their communication only leads to frustration and confusion. My suggestion: Completely lay off all current workers and hire an entirely new set of staff.
Christopher G. le
Huge lineup at 7am opening. I was lucky enough to have my reservation in stock, others were not so lucky. Staff was overwhelmed but at least they were friendly. I quite like the check in / drop off on your phone. I can see why it’s difficult for older folks, but it’s easy for the cellphone generation.
Claudette W. le
Have a separate line for those with reservations
Fatih K. le
I used the truck approximately 2 hours, but to get the truck the time I spent was 3 hours. They told me 7/24 program will take less time but it was opposite.
Wilfried W. le
Customer parking
Musampasi P. le
Everyone in this location are friendly and helpful. Thanks for All
Michael P. le
Customer Service was great at the location. Had a problem with the Uhaul website and needed help with the Customer Service LIne but also had great service with the Customer Support who helped.
Deborah R. le
Mark went above and beyond! My helper didnt show up. Mark saw me crying and helped load the truck. Totally above and beyond! I couldn't have done it without him. I hope uhaul recognises Mark!!!!
Ruben B. le
Thank you!!!
Judith G. le
Good service thanks
RENE M. le
uhaul has always treated me with the utmost respect and for that i have a deep bond to them. p.s.thank you from the bottom of my heart.
LOIS S. le
I had a storage unit for quite a long time. Over that period, the facility was always clean and well kept. While I did not often have any interaction with staff, when I did, they were quite helpful.
RYAN V. le
You cancelled my 26 foot truck rental just 2 days before I was to pick it up, forcing me to get an last minute rental. I've emptied my uhaul locker that I've had for 6 years. Will NOT recommend UHAUL!
Lucila C. le
Friendly and professional in dealing with costumers
Joaquin C. le
No comment
SAMUEL T. le
U-haul storage is clean and has room temperature. I do recommend to people who need storage, especially, important items that need to be clean and kept at room temperature. Sam T.
Renee K. le
**Abuse to customer parking!* staff uses (customer paid parking only) for own needs. No snow plowing in main lot, access doors were blocked several times, Chaotic and poorly monitored loading zone.
megan p. le
Very helpful and friendly staff.
Scharla W. le
Uhaul is very disorganized When you need help you have to wait and beg but dont get Uhaul is not authorized to access my account but took money without consent Staff can be rude Not enough space
Reinier F. le
Great customer service . Had problems with card and they solved the problem right away.
Eseosa O. le
Great customer service and they are very understanding. I recommend to everyone around the world.
JIM M. le
used facility several times will be back next year
erickson e. le
Very clean and secure. Free from pest. Available dollies to help move your stuff. Worth the price.
Diana A. le
The Rexdale U-haul team was efficient, helpful and professional. The female manager showed all of the positive qualities one would expect in a manager of a facility with a diverse range of customers.
george b. le
No problems.
augustine w. le
One of the best staff
Aji mathew j. le
customers having difficulty in parking, all spaces used to park own vehicles rest area is made as self storage
Jessica A. le
Parking is limited especially around the entrance and storage loading area. I always have to wait for a vehicle to leave before getting a parking spot.
jose e. le
All good!!!!
JOANA B. le
I was charged an extra month after I had moved out on 15th before my auto renewal on 17th. I've told the staff and even rented a uhaul truck! And NO REPLIES. I was with them 3 yrs. UNPROFESSIONAL
sasha r. le
Very great and friendly service
Jaspreet B. le
Customer Service need serious improvement, it took 45 minutes for us to get our rental cargo van. Very disappointed.
Mary grace B. le
My storage room wasn’t even available... misleading and not up to date information on website! Lucky I showed up in person to set the storage room up before bringing my truck load of stuff with me.
Douglas M. le
Had a horrible trip but the staff were so pleasant and healpfull it really made the world not seem like such a bad place :)
Dana B. le
From the time I picked up the you box to the time I ended the transaction the staff was rude and unaccommodating. I put in a complaint call and it was never call back. Totally disappointed.
angella r. le
Great customer service from staff. They were helpful, knowledgeable and polite. The environment was clean and the storage space was decent.
christina p. le
Staff at this location clearly hate their jobs! Sharmaine looked annoyed when I walked in, took 40 min to check me in, only inside unit available, movers waiting with a full truck, mngr Dawn is a joke
leslie m. le
Great place to rent from, superb value for the money. I have rented from all the big guys, Ryder, Budget, Penske, etc and you WILL pay at least double or more in price and wait in line too.
Conlief L. le
Friendly and very helpful staff who went out of their way to accommodate my needs.
MOHAMMAD Y J. le
Two of the female staff were very rude, arrogant & extremely unprofessional. They were Shamara Johnson & Shermaine Charles. However, the manager Dean and staff Jeffrey Alas were friendly and helpful.
CARTIER S. le
Everyone is friendly and professional excellent customer service at its best .
Pierre V. le
thank you
sally k. le
Very friendly staff. The manager is always available for questioning and advise.
venatia b. le
The staff was excellent and helped me out when I was in need.
LUIS G. le
We are satisfied 90%
CHANELLE G. le
The staff is always super friendly and “chill” which is nice since it makes moving/dealing with your storage less stressful. Thank you for everything!
GENA R. le
The staff were extremely unpleasant and very unwilling to assist customers. I hope i don't have to use your facilities again. I've been using you guys for sone time and this time it wasn't a good.
IVICA S. le
excellent location, easy access, great price
David O. le
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