Customer Reviews for U-Haul Moving & Storage at Rexdale Blvd

7 239 évaluations

240 Rexdale Blvd   Toronto, ON M9W1R2
(W Of Kipling)

(416) 740-9963

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(416) 740-9963

240 Rexdale Blvd
Toronto, ON M9W1R2
(W Of Kipling)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Rude staff, would not help us at all. Extremely poor customer service.

Jenna O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lidia I. 
Évaluation :
1

I was charged extra $24,04 for fuel even though I filled up gas before I returned it to the location. Still waiting for Uhaul to get back to me to resolve this issue.

RAJ P. 
Évaluation :
3

UHaul needs to do better with their guarantee for the equipment, its not always ready and available at tume of pick up.

Kelly M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kostiantyn M. 
Évaluation :
1

Bad customer service

Salvatrice M. 
Évaluation :
1

The customer service was horrid. Not professional at all. The manager was kind and helpful but the employees we're not

Salvatrice M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gurparkash S. 
Évaluation :
5

Keep up the good work. Thanks.

Arthur S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherif E. 
Évaluation :
4

Excellent staff but there should be more to avoid longer than average wait times.

Pat A. 
Évaluation :
5

Am pleased

ABIGAILO O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

anthony J. 
Évaluation :
5

Service is fantastic, ladies at counter are friendly and knowledgeable, but the trucks need better maintenance.

Diana T. 
Évaluation :
2

Staff is not very helpfull.

Fatima C. 
Évaluation :
5

Goooood

Nawal A. 
Évaluation :
5

The software/website to drop off the trailer after hours, Did not work. Calling in took over an hour. Not impressed with this software. Fortunately the staff at the location where great issues resolved.

Ricardo T. 
Évaluation :
3

The front desk people are not friendly. They seem to ignore the customers. When i went in i was standing in front of the ciunter no one asked to help me someone after me was served first. The return process during the dsy is a disaster . It seems the people in returns have other roles to play. It took me around 30minutes to just return it . Just sat there waiting and waiting. Seriously, the amount of time that I used the van was shorter than the rturn process just think of that. I hope you folks can improve your service competition is everywhere.

Louis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio V. 
Évaluation :
5

Receiving staff was helpful.

Robert L. 
Évaluation :
1

The app didn't work to return. There are 3 locations right by house but I had to drive 20 minutes away to get a trailer

Tim G. 
Évaluation :
2

The reservation location is at 231 Livingstone Ave with Uhaul's confirmation email. But When I arrived there, they told me that I had to go to a new location at 240 Rexdale without any notice. It wasted my time and was far away from my place. It is why I can not return the trailer before your work hour. Also, I try to return online by myself but it did not work even I tried it there for 20 minutes. I hope I can get refound no more charge.

JIAPING L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guyatrie R. 
Évaluation :
1

Get rid of all your online technology things and go back the way it was you guys have made things more complicated and more distractions.

Massimo C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

George D. 
Évaluation :
3

The A/C wasn't working properly at the truck I was given. It was 27C outside. It was really annoying and frustrating having to drive on that condition.

Ronald A. 
Évaluation :
2

Staff had no idea how to resolve technical issue with online system and did not bother to communicate with long line of customers.

Athanasios B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD S. 
Évaluation :
1

The vehicle did not start once turned off. I waited 2 hours for roadside assistance. Once returning the vehicle, I asked to speak to someone in regards to the status of the vehicle. I was informed I would have to wait and speak to the manager. The manager left we waiting for 45 minutes and then refused to speak to me as the store was closing. I have never dealt with such terrible service. Overall, I was very disappointed.

Kate M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor A. 
Évaluation :
2

Truck was filthy, uhaul says they guarantee the truck will be available at the time I requested and I had to wait for over an hour.

Sara K. 
Évaluation :
5

The link to return the rental trailer not working, I cannot click the 'continue' button after I snap pictures of it. And it is after hours so no one can help me. I ended up emailing uhaul and send pictures to them proving I returned it on time. Don't know if that is good enough.

EdgardoJr B. 
Évaluation :
5

My only issue was that I returned the truck with almost 1/4 more gas than they gave me and I wasnt credited. But the staff was really nice, Ill just know for next time, no hard feelings.

JAMIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio C. 
Évaluation :
5

240 Rexdale was great!

Ian D. 
Évaluation :
3

Pick up and return off vehicle waiting times was simply not acceptable, staff not very welcoming.

Dhanraj S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vaseem A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nigel L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charlotte M. 
Évaluation :
5

Staff were very kind and helpful. Accommodating beyond belief. So easy and smooth. Best service! Thank you guys!

Dylan F. 
Évaluation :
5

We just left the keys in the truck and received a receipt later, was very easy. Was a very busy location that day.

Laura H. 
Évaluation :
4

Long line up and waiting time even I did mobile pickup Still waited for an hour

karan D. 
Évaluation :
2

Renting out vehicles without a full tank of gas is ridiculous. How am i supposed to return the vehicle with exactly 5/8 a tank? This system is unfair and frustrating.

David P. 
Évaluation :
3

My rental location was changed without notice to the other end of the city, so maybe don't do that. The staff at the location was fine they were just doing their jobs but it messed up my plans and added a lot of undue stress. This is the second time I've had a bad experience, I'm not using U-haul again.

Alexandre S. 
Évaluation :
1

The pick up location customer service was the worst I have seen, staff were rude delaying people, the process took forever. The truck wasn't full with gas . And when I booked my truck and chose a close location but they ended up changing the pick up location without notifying me and it was way far from my place.

jawdat L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leonardo S. 
Évaluation :
1

Teach the staff meaning of customer service and not ever to think the other person they are dealing with doesn't know anything.

Simranpal S. 
Évaluation :
3

At this location was ok, but the service for the company was a nightmare, I make a reservation Saturday 23 of April, Monday 25 they sent me an e-mail to go to pick up the truck at 2036

Cesar G. 
Évaluation :
1

Extra charges unrated bad experience 👎🏻👎🏻👎🏻👎🏻

Manjot S. 
Évaluation :
5

Would be good to have info on how many litres of gas it takes to fill the tank, and what the mileage is.

Sarah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan S. 
Évaluation :
5

increase number of staff at this location for fast service .

pardeepsingh H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
2

Please evaluate your fuel policy . Make it as full

Dishant A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chuanfa W. 
Évaluation :
5

No improvement needed your staff was excellent in ever departmen...

DEREK J. 
Évaluation :
5

The staff are extremely polite, helpful and hard working.

Martin R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
5

All staff were knowledgeable and efficient. Pleasure at pickup and drop off.

Stephen W. 
Évaluation :
1

do not charge more.

yensi J. 
Évaluation :
5

Keep up the good work. And most of all great friendly and polite staff. I was also especially happy with the price charged for the rental. It's like they understand moving is hard work so therefore they want to make your life easier during the time renting. When the price is not so heavy it makes the load seem so much. Thanks UHAUL. I was very happy with the experience.

ANDREW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tahira A. 
Évaluation :
5

There was a small issue with the km reading when we took the van but the UHaul staff corrected it quickly!

Lisa M. 
Évaluation :
5

Kaydeen was excellent throughout. She helped me from start to finish. I had an issue with the app after hours so I got charged an after hours fee but a quick call corrected that. Very nice and friendly location. Will come back to this location.

Marc M. 
Évaluation :
5

Have the equipment ready for pickup. The reservation had a pickup time but still had to wait

Michael S. 
Évaluation :
5

After having booked a truck over 1 month in advance, having to drive nearly an hour to the opposite side of the city is inexcusable when I had selected a location close to home. I will never be using U-Haul again. This has nothing to do with the individuals at the rental locations, they were professional and quick.

Chris B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
3

The equipment was good. But I would say the customer service was poor. The lady was rude who did my order. She looked at me like she was not happy with my request. When you work for public you must have the skills to treat the customers right always.

Maria N. 
Évaluation :
3

The van I rented was in poor mechanical condition .The engine runs rough /van vibrate when driving on the highway, was not happy with the van rental.

Dave L. 
Évaluation :
3

I rented 2 dozen furniture pads online for $20. When I picked up truck the pads were $40 for 2 dozen. Please refund my card. Nick Furlano Contract # 20776602

Nicola F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selim Y. 
Évaluation :
5

It's perfect

gurminder K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selim Y. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dhaval B. 
Évaluation :
1

Not very good

aldean M. 
Évaluation :
4

Staff were helpful, friendly, prompt, and professional. I would highly recommend this location. I will be returning to use their services.

Sheila R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTC S. 
Évaluation :
5

Only feedback was on the Thursday there seemed To be a only one clerk working with multiple customers waiting in line. But I was 3rd in like and was served in about 15mins

Gabriel M. 
Évaluation :
4

Need more staff on the weekend. Reservations should be ready when customer arrives. Have staff recheck gas levels in vehicle when returned. Inform customers of charges if gas is below 1/4 in tank.

Ross B. 
Évaluation :
4

Make sure the roll up doors work on the trailer. Also, one light was out on the trailer. Staff was very helpful and kind.

Brad W. 
Évaluation :
5

Satisfied. Very Good.

Reymar F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tusharr M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

They need more staff, the economy is open up back. Your head office needs to hire more staff fir this location. This location is very very busy.

JENNETTA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
4

Train employees to treat people equally in all ethic backgrounds.and Compassiate courses and being consistent. Example my friend has rented uhaul multiple occasions and she didn't have To be the driver.

Italia R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Pat C. 
Évaluation :
5

Everything was to my satisfaction, the staff were very helpful, knowledgeable, and very polite. Overall it was a great experience, and I wouldn't go anywhere else for a rental truck, and will definitely recommend this location to friends and family

Michael C. 
Évaluation :
3

vehicle wasnt ready..had to switch..milage and gas were not correct ..truck was dirty..front windshild inside was filthy

Dale J. 
Évaluation :
1

Horrible experience, people are not very friendly what so ever. I also got charged for cleaning fees for eating 2 full water bottles inside the van and and I used the app to check out and got charged late fee, will try calling the manager Dean when she arrives to see if she can resolve my problem. Not satisfied with Uhaul!!!

JACKSONROBERTO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham L. 
Évaluation :
1

I'm happy with you guys. The staff was great. But after being there fur so long i had to leave. My unit was taken over by rats. And i had a lots of damage. Lots of my things got damaged. Not happy at all. I will be let my social media followers know. I took lots of videos and pictures

Garth J.  |  Expérience générale 
Évaluation :
5

Had a billing issue and it was taken care of promptly. Friendly staff and clean facility.

Gord C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice H.  |  Expérience générale 
Évaluation :
1

I reserved a storage unit which they gave to a another customer. I was offered a bigger unit with no payment for the first month. When I went back to the unit there was a lock for bib payment after I was told I wouldn't have to pay for the first month. When it was time to move to a smaller unit after the first free month, they didn't know how to process the payment and another lock was put on my unit for non payment. The lady at the counter proceeded to gossip about her co worker who she claimed gave away my unit and told me to come back on a different day so the manager can fix as she is unable to

tefhnie f.  |  Premières impressions 
Évaluation :
1

For a starter head office told me over the phone when I reserved the unit that it was going to be $1 for the first month since I was renting a moving truck with them which to i already had reserved BUT when I picked up the truck for the 2 days to complete the move went back to get the unit and needles to say I was charged a full amount on the storage $289+tax i was told that the $1 fee only applies to those who are coming from other town I was also charged extra $60 for being 1 hour late returning the truck when I wasn't even past my 48hrs on the rental of the truck also I was charged on my mastercard before I even picked up the truck when I specifically Buy customer service then I could use other methods of payment. SO AT THE END OF ALL THIS I WAS BETTER OF GETTING A MOVING COMPANY TO COMPLETE MY MOVE IT WOULD HAVE COST ME LEES THANE WHAT I PAID IN 2 TIME TRUCK RENTAL AND STORAGE THAT WAS ONLY USED FOR 5 DAYS VERY DISAPPOINTED

THAIR y.  |  Expérience générale 
Évaluation :
1

I have insects in my boxes and I hoping they did not get into my new House. They need to spray the area to ensure there is no insects or other animals there. Also, the staff are rude and very unfriendly. Will not recommend.

farideh and Dee m.  |  Expérience générale 
Évaluation :
4

The service at the reception is very slow

lise h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lev N.  |  Expérience générale 
Évaluation :
5

great stuff and helpfull

AHMED S.  |  Premières impressions 
Évaluation :
5

It was neat and clean. There staff is help full

HARMANDEEP S.  |  Premières impressions 
Évaluation :
5

Great Customer Service

Peter W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D Anthony S.  |  Expérience générale 
Évaluation :
4

excellent service

galbert nangue k.  |  Expérience générale 
Évaluation :
1

Made reservations conformed 24 hrs before was told my space is there arrived no space was told this is how u haul works you will think they have a space for you but its all lies i had to go into extra expenses for truck,labour,n over night storage until I got a storage at another storage

kay S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IANBERNARD S.  |  Premières impressions 
Évaluation :
4

I enjoy dealing with actual uhaul store locations. The people who run them out of stores, or motels are very sketchy. I've never had an issue when going into a uhaul.

Roger S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luong H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suken S.  |  Expérience générale 
Évaluation :
3

Door no work, mouse,

Nalini M.  |  Premières impressions 
Évaluation :
5

My husband and I rented from this location two days in a row. The staff is very professional, helpful and very mannerly. They went above and beyond to help us get a storage that met our needs. Merci.

Racquel H.  |  Premières impressions 
Évaluation :
5

I've moved into two other self-storage facilities in GTA recently. U-Haul on Rexdale was the best by far. I'm a female. I could not lift the door on the locker in one facility any more than 2 and 1/2 feet. It was hard getting in and out. I vacated my items without even asking for a refund. The other facility didn't bother to clean out the locker before renting. I ended up spending a day purchasing a small broom, and sweeping the entire locker ... I am not comfortable with the locker without having washed the floor, so I keep a box of sanitary wipes in the locker. The security at U-Haul is excellent because access hours are limited, and there appears to be a number of people always around. It is very very very clean and apparently, the lockers are kept in good repair. Furthermore, the staff are very considerate and friendly. The individual who introduced me to the locker initially, took the time to be very explicit and clear in her instructions. If U-Haul on Rexdale, had a locker large enough, I would definitely be staying despite this location being quite a distance from my home in North York.

Karen P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zaid k.  |  Expérience générale 
Évaluation :
1

I was charged extra fees when I was told they're wouldn't be any. The fuel was way below than what the employee said it had.

lexi S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENDA D.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nikolay U.  |  Premières impressions 
Évaluation :
3

It would be awesome if there was a way to reserve the loading dock since there is only one at the facility. We had to wait an hour to unload because someone else was already there when we showed up.

Martina H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shashank c.  |  Premières impressions 
Évaluation :
5

Dean, the Manager, is amazing. Very professional, understanding, cool as a cucumber. I saw her de-escalate a situation and she handled it like a pro. U-Haul has a gem of an employee in Dean. Dean - thank you for taking care of my business needs. Shoaib Ahmed

Shoaib A.  |  Premières impressions 
Évaluation :
1

Lots of mice in the unit, you wait forever for service when going into the building because the staff is not trained properly.

kearl P.  |  Expérience générale 
Évaluation :
5

Excellent staff, good storage

ASHA H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victoria M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

melanie H.  |  Premières impressions 
Évaluation :
5

My only comment is a person blocked direct entrance to the "unloading area". I am a senior citizen and found it difficult to unload my belongings. He didn't move his vehicle to make our job easier. The frustrating part for me is that he was still there after we had unloaded and left.

Robert K.  |  Premières impressions 
Évaluation :
5

Very nice teller at the counter and she was very helpful and pleasant.

joseph y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

phillitia p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailey K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAMONA R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELVIS L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lina F.  |  Expérience générale 
Évaluation :
1

Bad experience number 1. They cut my lock off without my permission number 2. The uhaul truck ran into my truck and messed it up and lied about it because the driver was driving recklessly and I had to call the police just to get information from the driver

Shemerd H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARY K.  |  Expérience générale 
Évaluation :
2

Only one of the 3 staff members working behind the desk knew what they were doing. She had to help the 2 others with everything. 3 people were in line in front of me and I was next it took 25 minutes for me to get to the check out desk and another 20 mins to get the keys to my storage unit. The staff is very slow and is unable multi task. This location is convenient however I would not recommend others this time. I did appreciate the staff member resetting my swipe card when it was not done done properly the first time and bringing out a rodent trap out to me at the storage unit. All other U-Haul locations were able to use the online reservation info however I had to fill out a paper copy at this location.

Andrea D.  |  Premières impressions 
Évaluation :
3

Would have liked to see a confirmation email that the rental has been completed.

Thomas H.  |  Expérience générale 
Évaluation :
5

Management and staff were very helpful and friendly. A very special thank you to Mrs. Dean the manager and service associate Kadine,! To the service "truck technicians ( "you know who you are") A great big thank you for the jokes, laughter, smiles & assistance!

JULIETTE C.  |  Expérience générale 
Évaluation :
5

Staff friendly and helpful despite covid restrictions

Daniel D.  |  Premières impressions 
Évaluation :
5

Staff was a pleasure to assist and manager available to assist when requested. Merci les gars!

Marlon W.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GUISEPPE JR G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMOYENI A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christa H.  |  Expérience générale 
Évaluation :
1

The manager of this facility is extremely arrogant and rude - always! She may be efficient but has absolutely no manners or people skills.When problems are brought to her attention she gets temper tantrums.

Tara R.  |  Expérience générale 
Évaluation :
3

Rat droppings all over the unit

Mellissa S.  |  Expérience générale 
Évaluation :
1

It took well over an hour to get our trailer. Hooked it up and brake lights didn't work. Staff slowly tried to fix them and an hour later said they were "tired of this"...all the while not communicating with us. Then offered a trailer at a facility at least a half hour out of our way. We asked for a truck then instead. Were given one another 1/2 hour later reluctantly with very rude staff. Our kids even commented how rude the staff were.

Jane P.  |  Premières impressions 
Évaluation :
1

The manager that at Storage facility was soo rude and also she wouldnt show me the locker inside the building or either allowed one of her stuff to show me I haven't seen a manager as rude as her in my life the funny thing is she wasnt only rude to me but also to her own stuff.

Najibulah M.  |  Premières impressions 
Évaluation :
5

I would like to thank all the staff for all cooperation

ABDULRASHID A.  |  Expérience générale 
Évaluation :
5

CV 19 has shut den tje world...UHaul saved me by being open in these times n gave me both a truck and storage facility whn nobody else was open..life saviour! thank you-etobicke staff @ uhaual..:) steve-Lowe-Toronto,Canada

stephen L.  |  Premières impressions 
Évaluation :
1

Some of the staff were very helpful and easy to talk to, but the store manager was horrible. Screaming at customers and twisting peoples words, I was there for 2hours trying to get a storage unit and Ive seen enough encounters from the manager with other customers horrible leader to be leading a team

Bryan C.  |  Premières impressions 
Évaluation :
5

Staff are amazing! Bernice

Bernice P.  |  Premières impressions 
Évaluation :
5

Mrs Dean and her staff are professional. Friendly and very helpful will most definitely recommend.

darcell w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mi-ji c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BORNIFACE S.  |  Expérience générale 
Évaluation :
1

Avoid this place at all costs. Unprofessional. Unfriendly. Unhelpful. That about sums it up!

KATIA C.  |  Expérience générale 
Évaluation :
4

Above asking what they provided at Rexdale. My gratitude runs deep for the manager respectfully and staff at rexdale. Thank yu

George D.  |  Expérience générale 
Évaluation :
1

The worst customer service ever. I had to chase the manager for days to get an issue resolved. The staff move so slow, put you on hold for hours and breached my privacy.

Tarek Y.  |  Expérience générale 
Évaluation :
5

Good place and good service

JAVIER RICAURTE A.  |  Premières impressions 
Évaluation :
5

Very helpful and accommodating when picking and making sure that the storage unit was clean for us. Very pleasant people to deal with.

GORDON M.  |  Premières impressions 
Évaluation :
5

Mark went above and beyond! My helper didnt show up. Mark saw me crying and helped load the truck. Totally above and beyond! I couldn't have done it without him. I hope uhaul recognises Mark!!!!

Deborah R.  |  Expérience générale 
Évaluation :
3

Thank you!!!

Ruben B.  |  Expérience générale 
Évaluation :
4

Good service thanks

Judith G.  |  Premières impressions 
Évaluation :
5

uhaul has always treated me with the utmost respect and for that i have a deep bond to them. p.s.thank you from the bottom of my heart.

RENE M.  |  Expérience générale 
Évaluation :
4

I had a storage unit for quite a long time. Over that period, the facility was always clean and well kept. While I did not often have any interaction with staff, when I did, they were quite helpful.

LOIS S.  |  Expérience générale 
Évaluation :
1

You cancelled my 26 foot truck rental just 2 days before I was to pick it up, forcing me to get an last minute rental. I've emptied my uhaul locker that I've had for 6 years. Will NOT recommend UHAUL!

RYAN V.  |  Expérience générale 
Évaluation :
5

Friendly and professional in dealing with costumers

Lucila C.  |  Premières impressions 
Évaluation :
4

No comment

Joaquin C.  |  Expérience générale 
Évaluation :
5

U-haul storage is clean and has room temperature. I do recommend to people who need storage, especially, important items that need to be clean and kept at room temperature. Sam T.

SAMUEL T.  |  Expérience générale 
Évaluation :
2

**Abuse to customer parking!* staff uses (customer paid parking only) for own needs. No snow plowing in main lot, access doors were blocked several times, Chaotic and poorly monitored loading zone.

Renee K.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

megan p.  |  Expérience générale 
Évaluation :
3

Uhaul is very disorganized When you need help you have to wait and beg but dont get Uhaul is not authorized to access my account but took money without consent Staff can be rude Not enough space

Scharla W.  |  Expérience générale 
Évaluation :
5

Great customer service . Had problems with card and they solved the problem right away.

Reinier F.  |  Expérience générale 
Évaluation :
5

Great customer service and they are very understanding. I recommend to everyone around the world.

Eseosa O.  |  Expérience générale 
Évaluation :
3

used facility several times will be back next year

JIM M.  |  Expérience générale 
Évaluation :
5

Very clean and secure. Free from pest. Available dollies to help move your stuff. Worth the price.

erickson e.  |  Expérience générale 
Évaluation :
5

The Rexdale U-haul team was efficient, helpful and professional. The female manager showed all of the positive qualities one would expect in a manager of a facility with a diverse range of customers.

Diana A.  |  Expérience générale 
Évaluation :
4

No problems.

george b.  |  Réservation 
Évaluation :
5

One of the best staff

augustine w.  |  Expérience générale 
Évaluation :
4

customers having difficulty in parking, all spaces used to park own vehicles rest area is made as self storage

Aji mathew j.  |  Expérience générale 
Évaluation :
3

Parking is limited especially around the entrance and storage loading area. I always have to wait for a vehicle to leave before getting a parking spot.

Jessica A.  |  Réservation 
Évaluation :
5

All good!!!!

jose e.  |  Expérience générale 
Évaluation :
1

I was charged an extra month after I had moved out on 15th before my auto renewal on 17th. I've told the staff and even rented a uhaul truck! And NO REPLIES. I was with them 3 yrs. UNPROFESSIONAL

JOANA B.  |  Expérience générale 
Évaluation :
5

Very great and friendly service

sasha r.  |  Réservation 
Évaluation :
1

Customer Service need serious improvement, it took 45 minutes for us to get our rental cargo van. Very disappointed.

Jaspreet B.  |  Réservation 
Évaluation :
1

My storage room wasn't even available... misleading and not up to date information on website! Lucky I showed up in person to set the storage room up before bringing my truck load of stuff with me.

Mary grace B.  |  Réservation 
Évaluation :
5

Had a horrible trip but the staff were so pleasant and healpfull it really made the world not seem like such a bad place :)

Douglas M.  |  Expérience générale 
Évaluation :
1

From the time I picked up the you box to the time I ended the transaction the staff was rude and unaccommodating. I put in a complaint call and it was never call back. Totally disappointed.

Dana B.  |  Expérience générale 
Évaluation :
5

Great customer service from staff. They were helpful, knowledgeable and polite. The environment was clean and the storage space was decent.

angella r.  |  Expérience générale 
Évaluation :
1

Staff at this location clearly hate their jobs! Sharmaine looked annoyed when I walked in, took 40 min to check me in, only inside unit available, movers waiting with a full truck, mngr Dawn is a joke

christina p.  |  Expérience générale 
Évaluation :
5

Great place to rent from, superb value for the money. I have rented from all the big guys, Ryder, Budget, Penske, etc and you WILL pay at least double or more in price and wait in line too.

leslie m.  |  Expérience générale 
Évaluation :
4

Friendly and very helpful staff who went out of their way to accommodate my needs.

Conlief L.  |  Expérience générale 
Évaluation :
1

Two of the female staff were very rude, arrogant & extremely unprofessional. They were Shamara Johnson & Shermaine Charles. However, the manager Dean and staff Jeffrey Alas were friendly and helpful.

MOHAMMAD Y J.  |  Expérience générale 
Évaluation :
5

Everyone is friendly and professional excellent customer service at its best .

CARTIER S.  |  Expérience générale 
Évaluation :
5

merci

Pierre V.  |  Expérience générale 
Évaluation :
5

Very friendly staff. The manager is always available for questioning and advise.

sally k.  |  Expérience générale 
Évaluation :
5

The staff was excellent and helped me out when I was in need.

venatia b.  |  Expérience générale 
Évaluation :
4

We are satisfied 90 %

LUIS G.  |  Expérience générale 
Évaluation :
4

The staff is always super friendly and "chill" which is nice since it makes moving/dealing with your storage less stressful. Thank you for everything!

CHANELLE G.  |  Expérience générale 
Évaluation :
2

The staff were extremely unpleasant and very unwilling to assist customers. I hope i don't have to use your facilities again. I've been using you guys for sone time and this time it wasn't a good.

GENA R.  |  Expérience générale 
Évaluation :
5

excellent location, easy access, great price

IVICA S.  |  Expérience générale 
Évaluation :
4

H

David O.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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