Customer Reviews for U-Haul Moving & Storage at Rexdale Blvd

7 509 évaluations

240 Rexdale Blvd   Toronto, ON M9W1R2
(W Of Kipling)

(416) 740-9963

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(416) 740-9963

240 Rexdale Blvd
Toronto, ON M9W1R2
(W Of Kipling)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

A complete different experience from a few months back . This time the truck was spotless . Keep up the good work it shows ..

ENILSON D. 
Évaluation :
5

Very nice and organized people that care about customer needs.

KEMARANDRE H. 
Évaluation :
5

None. Very professional service. 👍

Mike F. 
Évaluation :
4

There was quite a long wait to pick up my vehicle, there was animal hair all over the two seats in the front and there were no instructions on how to drop off the vehicle. The man was rather rude and just kept saying to me there is only outside drop off and I didnt know what he meant.

Jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sinjin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULES ST-AUBIN C. 
Évaluation :
1

The staff at this location are very poorly trained to do the job and waited in a line for an hour and a half just to return the truck the manager is very rude and has no people skills

JAMESROBERT D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joao G. 
Évaluation :
1

Your staff is absolutely ridiculous. Rudest people I have ever dealt wilth

Kyle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lou Q. 
Évaluation :
5

Above I would like to extend my heart well thanks to Dean Green. She helped us with all the questions and queries we had. Her kindness and helpfulness is worth 5 million dollars. If all Uhaul employees are like her, your business would triple.

Jean-Marc C.  |  Expérience générale 
Évaluation :
5

Should I have a separate line for reservation customers. So when they arrive they should have the keys and ready to go. Need more employee assistant when there's a lot of customer.

emrald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean-Marc C. 
Évaluation :
5

Thanks for excellent customer service. Highly recommended

Shubham H. 
Évaluation :
3

The clerk were so rude to customers and truck needs to be fixed

MEHMET A. 
Évaluation :
5

Amazing staff she ensured our experience was a great one. Above and beyond for my family and I

Nadine L. 
Évaluation :
2

Got charged double cause when I asked to change my return time they didn't, had to wait an hour to get my trailer, had to wait another to dispute the double charge, location is understaffed

Jason P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KRUTARTH P. 
Évaluation :
5

Hire more employees the location is busy and they are doing the impossible if you are not getting any complaints by now

Dahir K. 
Évaluation :
1

The location was 40mins away from our house and the opposite side of the city where we had chosen to pick up. You shouldn't offer a vehicle at a location if you know you won't have it.

Josh D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABHISHEKDIPAK J. 
Évaluation :
1

No key dropoff box found. Spent 40 minutes just to find kry dropoff box

Akash P. 
Évaluation :
4

Very good experience

DEBBIE A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg H. 
Évaluation :
5

Great staff and very clean and well secured site.

Brian O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prajith S. 
Évaluation :
3

The lady kept talking to her workmate despite having a long line up

MarkRestle S. 
Évaluation :
4

Very polite, kind staff.

Fernando F. 
Évaluation :
1

I chose to take the truck through the app so I wouldn't have to wait in line but when I got there I was informed that I would still have to wait in line and it took almost an hour. Bad service. I made the reservation through the website to pick it up at the nearest place and return it near the new address and on the website was guaranteed that they would have the truck there, but two days before they called me informing me that I would have to take the truck at another location and return the truck there as well. that was really bad for me. I tried calling but the attendants were very harsh and didn't give me any better option than that as if it was my fault. If it's up to me I'll never go to Uhaul again and neither will anyone I know.

ANDRE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett S. 
Évaluation :
1

Service Desk Clerk needs to learn how to treat customers. It took me 30 minutes to complete my return. They are very understaffed and not trained well.

Amanda D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARVIN A.  |  Expérience générale 
Évaluation :
5

All good. Thank you

BOZHIDAR D. 
Évaluation :
1

Very rude

rosa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viney S. 
Évaluation :
4

The lineup was too long and the problem is strictly with your reservation services. My other truck at a different location was stolen so I was redirected here, but it was a very lengthy time to get my truck at the line up where everyone was upset and I had ordered mobile pick up anyway, so I didn't expect to get charged extra to drive further to this further location than my original one and wait half an hour in line stressed if I will even get a truck.

daniel S. 
Évaluation :
3

It took forever to see an employee when I dropped off the truck. I decided to check it back in online because I was tired of waiting. I would have rather worked with a person. Only when I was taking the last photo did I see an employee and by then I was done.

Sandi W. 
Évaluation :
3

Apparently your phone system was not working. After being told that i cant rent a trailer unless I give a contact of someone who knows me, every number I gave couldn't be dialed by your system whilst I called each number right there and spoke to my contact. I even showed that it was indeed the same number I dialed whilst your system kept getting the message that the number was out of service or it kept ringing whilst my contacts phone wasn't receiving the call from your system. This caused a major delay in my getting the equipment on time and it was very frustrating! I have rented Uhauls from other locations before, bigger and more expensive trailers across provinces, and never needed to give another contact info. Thie was a really bad experience. I did end up getting the equipment but it was not pleasant as other locations Ive rented from.

Sultana L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vendelion z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NASH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

justice B. 
Évaluation :
1

Very unorganized and lack of polite customer service however when I returned the truck I rented I was very pleased with the return department they we're very efficient friendly and was able to turn my experience around into a better one

ASHTON B. 
Évaluation :
2

The service at the location was very poor and had to wait in line over an hour to pick up the truck as there was only one lady working at the reception when there was over 10 customers waiting in line

Abdu A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rosa Sarai S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jadae D. 
Évaluation :
1

People working with rental equipment outside excellent. Office staff very confused and argumentative long wait and very poor customer service

kenneth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aslan M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HAITRAM N. 
Évaluation :
3

The confrontational attitude of the customer rep who dealt with me.

DEREK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clare M. 
Évaluation :
5

I was in a rush but the lady at the desk and my African friend who helped me with the trailer were simple awesome!!!

Ronald P. 
Évaluation :
3

office clerk needs training

Flaubert R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOREN S. 
Évaluation :
5

Roshan at Rexdale location was very helpful. His customer service skills are super. J'ai été très impressionné.

THUTRANG V. 
Évaluation :
4

This was my first time renting a storage facility. I therefore have no other experience to compare it to but UHaul was competitive in price and the overall experience was positive.

DEREK J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevelle S. 
Évaluation :
3

Customer service at the time of rental was very slow. Customer service rep was not able to focus on one client at the time. She was on the phone, dealt with customer and did not hear, when I requested twice, to have all notifications sent to my cell phone. Otherwise everyone was very, very kind and helpful.

Beatrice C. 
Évaluation :
3

The gas charges are crazy U get estimates and when u return the truck u are charged double the estimates

Debbie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JagnathSingh W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rigoberto L. 
Évaluation :
5

More people at desk

cephas K. 
Évaluation :
5

Bien

Antonio R. 
Évaluation :
5

Nothing service was Excellent

Annisha G. 
Évaluation :
4

Prices are extremely high compared to Halifax.

PATRICIA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Not a problem with the Rexdale location, it was perfect. BUT it was not the the location I chose to drop the trailer off at. I have a summary of my purchase and it clearly indicated a location at 1272 Queensway in Etobicoke. Upon arrival, a contract that was sent yesterday changed locations, but I didn't realize it until arrival, as I'd read the contract that I'd printed 1 day prior. I was then sent to the Rexdale location, it was 40 minutes of added journey, as I had chosen the Etobicoke location because I had business across the street.

Ryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karandeep P. 
Évaluation :
2

Very slow customer service

Dakota M. 
Évaluation :
5

Mark was a consummate professional and took care of our situation with electrical wiring issues. It was a long day but Mark made it better for us

Paul B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gopal Y. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sukhbeer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean P. 
Évaluation :
3

The store rep was hurrying for no reason while explaining the next steps. The lady could have been better paced while talking. I had to ask everything twice.

Aniruddh K. 
Évaluation :
5

I really appreciated the service and folks that helped with my rental. Merci.

Alderic F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aslan M. 
Évaluation :
3

It would have been better if Uhaul Canada suggested a drop off that was closer to my destination. Was a pain to have to drop off somewhere you had no idea was ….. meanwhile we passed a Uhaul that would have been perfectly fine to do a drop off.

Sheryl K. 
Évaluation :
5

Since I arrived to Toronto from Ottawa with the U-Haul truck, I called Rexdale location and asked if I could park the truck there overnight as I am moving in the next morning (Monday) into a storage unit as I couldn't get movers during Sunday through U-Haul; they were very accommodating. I arrived and the staff were so friendly, she walked me to the storage and assisted me with the access. Those reviews on Google are so harsh and don't do justice to the staff at this location. THANK YOU!

Karim O.  |  Online Move In 
Évaluation :
2

My issue was not with this location, But rather the fact that when we went to pick up our vehicle at a remote location there were no vehicles there and nobody at that location. Moving is stressful enough to add 2 1/2 hours extra to find a van at a different location to start the process. What made it worse is I found that anybody we spoke to was rather concerned and didn't even apologize for a major inconvenience.

vernon F. 
Évaluation :
1

The TPMS on the truck was not working. When the concern was brought up to staff, it was dismissed. There were also loud noises coming from the truck which made me uncomfortable about the state of the truck. The staff was also not pleasant to work with at this location. I understand it was a busy weekend, but that is no excuse for treating customers so rudely.

DHEERAJ S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARIANELLA V. 
Évaluation :
5

Over all … excellent

Gurkeerat S. 
Évaluation :
3

Was very difficult find the truck, nobody help, the truck rented has an sound unusual in the exhaust system, and the light signal on dash check engine is on.

JoseRoberto C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luca Z. 
Évaluation :
3

Customer service rep Kanwal is rude and does not know how to deal with the clients. She is so impetuous and impolite just because of her I have given this location average rating otherwise it's very good

Ali A. 
Évaluation :
5

Uhaul has come so far in the past few years. I really feel like there's been some major investments and restructuring because the service and experience has come a long way. Merci.

JAMES W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mangesh C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akiva S. 
Évaluation :
5

Excellent customer service

Abid A. 
Évaluation :
3

floor of cargo trailer was very dirty when we got it; all our stuff picked up this dirt as we drove along. Floor needed to be washed between rentals.

graham R. 
Évaluation :
1

The location needs to have proper lock boxes for the 24/7 share so people don't end up like me, getting there doing my check in, get the key out of the back of the truck and it turned out that the key belonged to another vechile. So then they gave me the vechile I had the key for. I returned it and then got a rude call later about returning when the location didn't even read the dispatch notes nor communicate to one another as I explained the issue to the uhaul employee outside doing the checks and advised me he'd check it in and I was good to go since. I don't necessarily believe it's a Uhaul overall but the location not fully understanding how 24/7 share works - if the case is because i booked the vechile after the location is closed then they should not be doing 24/7 share. The best solution would to have lock boxes in a safe and well lit location and to not leave keys in the back of a truck for another vechile.

JILLJOY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kareem F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAUTAM B. 
Évaluation :
5

We need to park our vehicle when coming to pick up the truck. It's easy to come back to home when returning the truck finally and come back by our own vehicle rather to use uber extra.

Dharamvir O. 
Évaluation :
1

There was a lady with glasses, she wasn't helpful at all. It was my first time picking up the truck rental and she asked me to do mobile pick up. When I ask what to do, she kept saying this is not complete instead of guiding to complete the process.

Satnam S. 
Évaluation :
3

Hello, not satisfied with final invoice, can you provide me with the manager's contact info for the Rexdale Blvd , branch Office staff was incredible, drop off supervisor needs an attitude correction, in my opinion

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yu L. 
Évaluation :
1

Because I dropped you truck 8:45 yesterday but I can't log out online when you guys do like u can't log out because of charging me $20 which is the way you guys do it nobody can log it out online. Called one number yesterday to let then know

Sola O. 
Évaluation :
1

I misunderstood the different types of dollies and rather than fixing my order and giving me what I needed they told me the kind of dolly that I needed was in the truck tagged in and if removed (tag broken) then it would just be added to the bill. But there was no dolly. So I paid for what I didn't need and didn't get what I needed. When I called later after realizing that there was no dolly tagged in they basically told me that it's not their fault I don't know what the difference between each dolly is and that I should have checked the truck first… what wait? Isn't that their job as a customer service agent? To explain things to be (why should I know about a dollies) and advise me on using the products and services?

Meredith K. 
Évaluation :
3

Once I could find somebody who worked there it was fine

Chris N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nickola L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donna F. 
Évaluation :
3

Horrible experience. Woman behind the counter needed 3 phone numbers. Very misleading to hand in a truck with damage and send you a text to verify all by phone. If you do not have wifi good luck. Better go back to renting from Ryder. At least they have customer service.

ANDRE R. 
Évaluation :
1

Horrible service the girl was of no use she does not understand what she is doing. And I was charged $117. For a van that I was told would cost 19,99 for the day. No one knows what they are doing. Sad

sharina S. 
Évaluation :
1

The van had really bad noise. There was an issue with the muffler. Also, the engine light was on. Really bad experience, everyone on the road was looking at us. Really embarrassing. Will never recommend this location to anyone.

Gaurav J. 
Évaluation :
5

The 2 ladies that served me when I picked up and dropped off where so kind explained the cost and where patient when I was a bit confused with the.cost. Thank you for that

Magdalen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan p.  |  Premières impressions 
Évaluation :
5

Deane and staff were fantastic. Courteous professional and prompt. Made check in a great experience!!

Paul S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nancy S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latoya E.  |  Premières impressions 
Évaluation :
1

I'm happy with you guys. The staff was great. But after being there fur so long i had to leave. My unit was taken over by rats. And i had a lots of damage. Lots of my things got damaged. Not happy at all. I will be let my social media followers know. I took lots of videos and pictures

Garth J.  |  Expérience générale 
Évaluation :
5

Had a billing issue and it was taken care of promptly. Friendly staff and clean facility.

Gord C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice H.  |  Expérience générale 
Évaluation :
1

I reserved a storage unit which they gave to a another customer. I was offered a bigger unit with no payment for the first month. When I went back to the unit there was a lock for bib payment after I was told I wouldn't have to pay for the first month. When it was time to move to a smaller unit after the first free month, they didn't know how to process the payment and another lock was put on my unit for non payment. The lady at the counter proceeded to gossip about her co worker who she claimed gave away my unit and told me to come back on a different day so the manager can fix as she is unable to

tefhnie f.  |  Premières impressions 
Évaluation :
1

For a starter head office told me over the phone when I reserved the unit that it was going to be $1 for the first month since I was renting a moving truck with them which to i already had reserved BUT when I picked up the truck for the 2 days to complete the move went back to get the unit and needles to say I was charged a full amount on the storage $289+tax i was told that the $1 fee only applies to those who are coming from other town I was also charged extra $60 for being 1 hour late returning the truck when I wasn't even past my 48hrs on the rental of the truck also I was charged on my mastercard before I even picked up the truck when I specifically Buy customer service then I could use other methods of payment. SO AT THE END OF ALL THIS I WAS BETTER OF GETTING A MOVING COMPANY TO COMPLETE MY MOVE IT WOULD HAVE COST ME LEES THANE WHAT I PAID IN 2 TIME TRUCK RENTAL AND STORAGE THAT WAS ONLY USED FOR 5 DAYS VERY DISAPPOINTED

THAIR y.  |  Expérience générale 
Évaluation :
1

I have insects in my boxes and I hoping they did not get into my new House. They need to spray the area to ensure there is no insects or other animals there. Also, the staff are rude and very unfriendly. Will not recommend.

farideh and Dee m.  |  Expérience générale 
Évaluation :
4

The service at the reception is very slow

lise h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lev N.  |  Expérience générale 
Évaluation :
5

great stuff and helpfull

AHMED S.  |  Premières impressions 
Évaluation :
5

It was neat and clean. There staff is help full

HARMANDEEP S.  |  Premières impressions 
Évaluation :
5

Great Customer Service

Peter W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D Anthony S.  |  Expérience générale 
Évaluation :
4

excellent service

galbert nangue k.  |  Expérience générale 
Évaluation :
1

Made reservations conformed 24 hrs before was told my space is there arrived no space was told this is how u haul works you will think they have a space for you but its all lies i had to go into extra expenses for truck,labour,n over night storage until I got a storage at another storage

kay S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IANBERNARD S.  |  Premières impressions 
Évaluation :
4

I enjoy dealing with actual uhaul store locations. The people who run them out of stores, or motels are very sketchy. I've never had an issue when going into a uhaul.

Roger S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luong H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suken S.  |  Expérience générale 
Évaluation :
3

Door no work, mouse,

Nalini M.  |  Premières impressions 
Évaluation :
5

My husband and I rented from this location two days in a row. The staff is very professional, helpful and very mannerly. They went above and beyond to help us get a storage that met our needs. Merci.

Racquel H.  |  Premières impressions 
Évaluation :
5

I've moved into two other self-storage facilities in GTA recently. U-Haul on Rexdale was the best by far. I'm a female. I could not lift the door on the locker in one facility any more than 2 and 1/2 feet. It was hard getting in and out. I vacated my items without even asking for a refund. The other facility didn't bother to clean out the locker before renting. I ended up spending a day purchasing a small broom, and sweeping the entire locker ... I am not comfortable with the locker without having washed the floor, so I keep a box of sanitary wipes in the locker. The security at U-Haul is excellent because access hours are limited, and there appears to be a number of people always around. It is very very very clean and apparently, the lockers are kept in good repair. Furthermore, the staff are very considerate and friendly. The individual who introduced me to the locker initially, took the time to be very explicit and clear in her instructions. If U-Haul on Rexdale, had a locker large enough, I would definitely be staying despite this location being quite a distance from my home in North York.

Karen P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zaid k.  |  Expérience générale 
Évaluation :
1

I was charged extra fees when I was told they're wouldn't be any. The fuel was way below than what the employee said it had.

lexi S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENDA D.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nikolay U.  |  Premières impressions 
Évaluation :
3

It would be awesome if there was a way to reserve the loading dock since there is only one at the facility. We had to wait an hour to unload because someone else was already there when we showed up.

Martina H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shashank c.  |  Premières impressions 
Évaluation :
5

Dean, the Manager, is amazing. Very professional, understanding, cool as a cucumber. I saw her de-escalate a situation and she handled it like a pro. U-Haul has a gem of an employee in Dean. Dean - thank you for taking care of my business needs. Shoaib Ahmed

Shoaib A.  |  Premières impressions 
Évaluation :
1

Lots of mice in the unit, you wait forever for service when going into the building because the staff is not trained properly.

kearl P.  |  Expérience générale 
Évaluation :
5

Excellent staff, good storage

ASHA H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victoria M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

melanie H.  |  Premières impressions 
Évaluation :
5

My only comment is a person blocked direct entrance to the "unloading area". I am a senior citizen and found it difficult to unload my belongings. He didn't move his vehicle to make our job easier. The frustrating part for me is that he was still there after we had unloaded and left.

Robert K.  |  Premières impressions 
Évaluation :
5

Very nice teller at the counter and she was very helpful and pleasant.

joseph y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

phillitia p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailey K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAMONA R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELVIS L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lina F.  |  Expérience générale 
Évaluation :
1

Bad experience number 1. They cut my lock off without my permission number 2. The uhaul truck ran into my truck and messed it up and lied about it because the driver was driving recklessly and I had to call the police just to get information from the driver

Shemerd H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARY K.  |  Expérience générale 
Évaluation :
2

Only one of the 3 staff members working behind the desk knew what they were doing. She had to help the 2 others with everything. 3 people were in line in front of me and I was next it took 25 minutes for me to get to the check out desk and another 20 mins to get the keys to my storage unit. The staff is very slow and is unable multi task. This location is convenient however I would not recommend others this time. I did appreciate the staff member resetting my swipe card when it was not done done properly the first time and bringing out a rodent trap out to me at the storage unit. All other U-Haul locations were able to use the online reservation info however I had to fill out a paper copy at this location.

Andrea D.  |  Premières impressions 
Évaluation :
3

Would have liked to see a confirmation email that the rental has been completed.

Thomas H.  |  Expérience générale 
Évaluation :
5

Management and staff were very helpful and friendly. A very special thank you to Mrs. Dean the manager and service associate Kadine,! To the service "truck technicians ( "you know who you are") A great big thank you for the jokes, laughter, smiles & assistance!

JULIETTE C.  |  Expérience générale 
Évaluation :
5

Staff friendly and helpful despite covid restrictions

Daniel D.  |  Premières impressions 
Évaluation :
5

Staff was a pleasure to assist and manager available to assist when requested. Merci les gars!

Marlon W.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GUISEPPE JR G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMOYENI A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christa H.  |  Expérience générale 
Évaluation :
1

The manager of this facility is extremely arrogant and rude - always! She may be efficient but has absolutely no manners or people skills.When problems are brought to her attention she gets temper tantrums.

Tara R.  |  Expérience générale 
Évaluation :
3

Rat droppings all over the unit

Mellissa S.  |  Expérience générale 
Évaluation :
1

It took well over an hour to get our trailer. Hooked it up and brake lights didn't work. Staff slowly tried to fix them and an hour later said they were "tired of this"...all the while not communicating with us. Then offered a trailer at a facility at least a half hour out of our way. We asked for a truck then instead. Were given one another 1/2 hour later reluctantly with very rude staff. Our kids even commented how rude the staff were.

Jane P.  |  Premières impressions 
Évaluation :
1

The manager that at Storage facility was soo rude and also she wouldnt show me the locker inside the building or either allowed one of her stuff to show me I haven't seen a manager as rude as her in my life the funny thing is she wasnt only rude to me but also to her own stuff.

Najibulah M.  |  Premières impressions 
Évaluation :
5

I would like to thank all the staff for all cooperation

ABDULRASHID A.  |  Expérience générale 
Évaluation :
5

CV 19 has shut den tje world...UHaul saved me by being open in these times n gave me both a truck and storage facility whn nobody else was open..life saviour! thank you-etobicke staff @ uhaual..:) steve-Lowe-Toronto,Canada

stephen L.  |  Premières impressions 
Évaluation :
1

Some of the staff were very helpful and easy to talk to, but the store manager was horrible. Screaming at customers and twisting peoples words, I was there for 2hours trying to get a storage unit and Ive seen enough encounters from the manager with other customers horrible leader to be leading a team

Bryan C.  |  Premières impressions 
Évaluation :
5

Staff are amazing! Bernice

Bernice P.  |  Premières impressions 
Évaluation :
5

Mrs Dean and her staff are professional. Friendly and very helpful will most definitely recommend.

darcell w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mi-ji c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BORNIFACE S.  |  Expérience générale 
Évaluation :
1

Avoid this place at all costs. Unprofessional. Unfriendly. Unhelpful. That about sums it up!

KATIA C.  |  Expérience générale 
Évaluation :
4

Above asking what they provided at Rexdale. My gratitude runs deep for the manager respectfully and staff at rexdale. Thank yu

George D.  |  Expérience générale 
Évaluation :
1

The worst customer service ever. I had to chase the manager for days to get an issue resolved. The staff move so slow, put you on hold for hours and breached my privacy.

Tarek Y.  |  Expérience générale 
Évaluation :
5

Good place and good service

JAVIER RICAURTE A.  |  Premières impressions 
Évaluation :
5

Very helpful and accommodating when picking and making sure that the storage unit was clean for us. Very pleasant people to deal with.

GORDON M.  |  Premières impressions 
Évaluation :
5

Mark went above and beyond! My helper didnt show up. Mark saw me crying and helped load the truck. Totally above and beyond! I couldn't have done it without him. I hope uhaul recognises Mark!!!!

Deborah R.  |  Expérience générale 
Évaluation :
3

Thank you!!!

Ruben B.  |  Expérience générale 
Évaluation :
4

Good service thanks

Judith G.  |  Premières impressions 
Évaluation :
5

uhaul has always treated me with the utmost respect and for that i have a deep bond to them. p.s.thank you from the bottom of my heart.

RENE M.  |  Expérience générale 
Évaluation :
4

I had a storage unit for quite a long time. Over that period, the facility was always clean and well kept. While I did not often have any interaction with staff, when I did, they were quite helpful.

LOIS S.  |  Expérience générale 
Évaluation :
1

You cancelled my 26 foot truck rental just 2 days before I was to pick it up, forcing me to get an last minute rental. I've emptied my uhaul locker that I've had for 6 years. Will NOT recommend UHAUL!

RYAN V.  |  Expérience générale 
Évaluation :
5

Friendly and professional in dealing with costumers

Lucila C.  |  Premières impressions 
Évaluation :
4

No comment

Joaquin C.  |  Expérience générale 
Évaluation :
5

U-haul storage is clean and has room temperature. I do recommend to people who need storage, especially, important items that need to be clean and kept at room temperature. Sam T.

SAMUEL T.  |  Expérience générale 
Évaluation :
2

**Abuse to customer parking!* staff uses (customer paid parking only) for own needs. No snow plowing in main lot, access doors were blocked several times, Chaotic and poorly monitored loading zone.

Renee K.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

megan p.  |  Expérience générale 
Évaluation :
3

Uhaul is very disorganized When you need help you have to wait and beg but dont get Uhaul is not authorized to access my account but took money without consent Staff can be rude Not enough space

Scharla W.  |  Expérience générale 
Évaluation :
5

Great customer service . Had problems with card and they solved the problem right away.

Reinier F.  |  Expérience générale 
Évaluation :
5

Great customer service and they are very understanding. I recommend to everyone around the world.

Eseosa O.  |  Expérience générale 
Évaluation :
3

used facility several times will be back next year

JIM M.  |  Expérience générale 
Évaluation :
5

Very clean and secure. Free from pest. Available dollies to help move your stuff. Worth the price.

erickson e.  |  Expérience générale 
Évaluation :
5

The Rexdale U-haul team was efficient, helpful and professional. The female manager showed all of the positive qualities one would expect in a manager of a facility with a diverse range of customers.

Diana A.  |  Expérience générale 
Évaluation :
4

No problems.

george b.  |  Réservation 
Évaluation :
5

One of the best staff

augustine w.  |  Expérience générale 
Évaluation :
4

customers having difficulty in parking, all spaces used to park own vehicles rest area is made as self storage

Aji mathew j.  |  Expérience générale 
Évaluation :
3

Parking is limited especially around the entrance and storage loading area. I always have to wait for a vehicle to leave before getting a parking spot.

Jessica A.  |  Réservation 
Évaluation :
5

All good!!!!

jose e.  |  Expérience générale 
Évaluation :
1

I was charged an extra month after I had moved out on 15th before my auto renewal on 17th. I've told the staff and even rented a uhaul truck! And NO REPLIES. I was with them 3 yrs. UNPROFESSIONAL

JOANA B.  |  Expérience générale 
Évaluation :
5

Very great and friendly service

sasha r.  |  Réservation 
Évaluation :
1

Customer Service need serious improvement, it took 45 minutes for us to get our rental cargo van. Very disappointed.

Jaspreet B.  |  Réservation 
Évaluation :
1

My storage room wasn't even available... misleading and not up to date information on website! Lucky I showed up in person to set the storage room up before bringing my truck load of stuff with me.

Mary grace B.  |  Réservation 
Évaluation :
5

Had a horrible trip but the staff were so pleasant and healpfull it really made the world not seem like such a bad place :)

Douglas M.  |  Expérience générale 
Évaluation :
1

From the time I picked up the you box to the time I ended the transaction the staff was rude and unaccommodating. I put in a complaint call and it was never call back. Totally disappointed.

Dana B.  |  Expérience générale 
Évaluation :
5

Great customer service from staff. They were helpful, knowledgeable and polite. The environment was clean and the storage space was decent.

angella r.  |  Expérience générale 
Évaluation :
1

Staff at this location clearly hate their jobs! Sharmaine looked annoyed when I walked in, took 40 min to check me in, only inside unit available, movers waiting with a full truck, mngr Dawn is a joke

christina p.  |  Expérience générale 
Évaluation :
5

Great place to rent from, superb value for the money. I have rented from all the big guys, Ryder, Budget, Penske, etc and you WILL pay at least double or more in price and wait in line too.

leslie m.  |  Expérience générale 
Évaluation :
4

Friendly and very helpful staff who went out of their way to accommodate my needs.

Conlief L.  |  Expérience générale 
Évaluation :
1

Two of the female staff were very rude, arrogant & extremely unprofessional. They were Shamara Johnson & Shermaine Charles. However, the manager Dean and staff Jeffrey Alas were friendly and helpful.

MOHAMMAD Y J.  |  Expérience générale 
Évaluation :
5

Everyone is friendly and professional excellent customer service at its best .

CARTIER S.  |  Expérience générale 
Évaluation :
5

merci

Pierre V.  |  Expérience générale 
Évaluation :
5

Very friendly staff. The manager is always available for questioning and advise.

sally k.  |  Expérience générale 
Évaluation :
5

The staff was excellent and helped me out when I was in need.

venatia b.  |  Expérience générale 
Évaluation :
4

We are satisfied 90 %

LUIS G.  |  Expérience générale 
Évaluation :
4

The staff is always super friendly and "chill" which is nice since it makes moving/dealing with your storage less stressful. Thank you for everything!

CHANELLE G.  |  Expérience générale 
Évaluation :
2

The staff were extremely unpleasant and very unwilling to assist customers. I hope i don't have to use your facilities again. I've been using you guys for sone time and this time it wasn't a good.

GENA R.  |  Expérience générale 
Évaluation :
5

excellent location, easy access, great price

IVICA S.  |  Expérience générale 
Évaluation :