Customer Reviews for U-Haul Moving & Storage at Rochester International Airport

1 445 évaluations

50 Ajax Rd   Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

(585) 272-8912

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(585) 272-8912

50 Ajax Rd
Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : fermé
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy R. 
Évaluation :
5

I can't think of anything! After my last U-Haul experience at a different location, I was not expecting much. I was however seriously impressed with the woman who checked me in. I would absolutely recommend this location to people and have since gone back to purchase supplies as well.

Carrie L. 
Évaluation :
4

Even though I was given a longer window to return the vehicle,I didn't like that someone with a reservation after mine for the initial truck I rented was able to bump up their pickup time and I was given a different truck,they should have been given that other truck.

SHELLY F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B. 
Évaluation :
1

Don't make someone drive two-way when they bought a one-way truck and then not fully compensate them for it.

Richard C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leida R. 
Évaluation :
5

Thank you for your services and kindness

Brandon M. 
Évaluation :
5

The Truck was brand new and clean. The front end was in need of a serious alignment. The wheel had to be held at 7-2 to drive strait there was to much play in the front end that made driving this truck at times dangerous because it was tough to keep straight through construction zones with narrow lanes

Sharon F. 
Évaluation :
5

The uhaul representative was the best, very efficient,courteous and knowledgeable. She made the rental very easy and is a great asset to your business.

Neil G. 
Évaluation :
4

Website is hard to make any changes, had to call

Karen M. 
Évaluation :
4

Both ladies inside were very helpful and knowledgeable. The man who hooked up the trailer was great also. Only complaint is that if one is not used to hauling a trailer regularly, space to get the trailer out, or especially back in is hard.

Cathi W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francesca S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda D. 
Évaluation :
5

People were very helpful and professional at both Uhaul locations. Late shipment meant scramble with movers who cooperated as best they could and adapted to changes in schedule - very challenging move.

Linda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

The box was 5 hours late for drop off. Under no circumstances should uhaul be affiliated with suthern brothers for help moving. They did not come at all to deliver our container or move it. We incurred $200 in extra expenses getting a mover last minute when suthern brothers failed to deliver our box or help us move. Uhaul should not have them on their list or be contacting with them.

Loreen N. 
Évaluation :
5

Great staff

lisa J. 
Évaluation :
5

This was the worst experience I had working with U-Haul. I had a reservation in Brockport at Lakeside Automotive which was only 1 mile from my location. When I showed up to pick up my truck, no one was there. I contacted U-haul on-line and they put me through a pick up with a lockbox. None of my keys were in either lock box. I was then re-routed to Ajax road which was about 15 minutes away. This was a timed delivery and I almost didn't make it. The staff at U-haul on line as well as the Personnel at Ajax road were great. This form will not allow me to leave feedback for Lakeside Auto in Brockport. I would ABSOLUTELY NEVER make a reservation there.

John P. 
Évaluation :
3

The U-Haul pod boxes arrived initially on time to be loaded. Arranging delivery for the pods at the new location turned into a nightmare. I scheduled movers according to the date the pods were initially scheduled to arrive. The pods did not arrive as scheduled which led to a lot of confusion canceling and rescheduling movers.

Tina B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob L. 
Évaluation :
2

I reserved a specific date, time, and place and then got told that wasn't available the day before I needed it. I then had to call UHaul multiple times to find out that the truck was ready when I wanted it, just not the location where I wanted it. So that worked out fine and I was happy with that it was just a lot of going around in circles. I went to to pick up the vehicle, and no one was there to help, and I had to wait 15 minutes till someone finally got there to help me. Overall, things ended how I needed them to, so I'm happy with that. Just disappointed this service isn't 100 % reliable :/

Dawn D. 
Évaluation :
5

Nothing. The women that helped me were excellent!

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colby D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anne E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HORACE L. 
Évaluation :
3

Nothing good to say about this location.

Nicholas B. 
Évaluation :
3

They charged extra me without notifying why? I called and no ever answered.

Sayonarie R. 
Évaluation :
5

Nothing. The lady that took care of me when picking up the trailer and then dropping it of was awesome. An asset to your company!!!

JOSEPH C. 
Évaluation :
4

More gas in trucks

Cory T. 
Évaluation :
5

If it ain't broke, don't fix it… excellent U-Haul truck rental experience, indeed!

Suruba W. 
Évaluation :
4

convenient to airport and large inventory of moving supplies, knowledgeable staff and efficient in/out

David H. 
Évaluation :
5

Improve coordination at uhaul destination office office and shipping recipient. Information was incorrect about expected delivery date.

Michael O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LATRISHA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Voncil J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas S. 
Évaluation :
3

I know your policy says there is no reimbursement for gas. But I spent 135$ on gas and there was no way to work with me on my bill to split the cost on the gas

amadu J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnell C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

breanna D. 
Évaluation :
5

So clean and the lady who helped me was wonderful.

Abbey S. 
Évaluation :
5

I was very satisfied with everything!

Tim W. 
Évaluation :
5

Staff is very helpful

MaryJo B. 
Évaluation :
4

All Good 👍

crystal R. 
Évaluation :
5

Great customer service I was in and out I'm In minutes.

Luis A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gaycia Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adolph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gaycia Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
5

I went online and reserved the U-haul Van and all I had to do was check in at the office and get the keys. The workers there were very nice and friendly.

Kori M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro S. 
Évaluation :
3

Retrain your employees told them that the transmission was slipping in the van they just shrug their shoulders and plus I am still waiting for a receipt to be emailed to me

Joseph C. 
Évaluation :
5

By far, the best experience I have ever had at a U-Haul store! The team was outstanding!!

Robert B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Minjie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B. 
Évaluation :
5

Great service. No compliants

barry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy B. 
Évaluation :
5

Didn't even know about this location but I will use this one every time

Chandrell Y J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin G. 
Évaluation :
5

Pick up and drop off was very easy and fast.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor G. 
Évaluation :
5

Great staff

Loretta R. 
Évaluation :
4

The rental agents were great. The truck however…. I'm retiring I. July, I strongly suggest the truck retire sooner.

RUTH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellison H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda P. 
Évaluation :
4

High price on the car carrier. Paid over $600 for a one way trip. Please consider lowering the price or give some discount on short term rentals

ross G. 
Évaluation :
5

There were a lot of Penske and other rentals trying to drive into the fenced back lot. The parking for the rental return was not quite clear, but personnel were very patient and helpful.

Patrick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cay S. 
Évaluation :
2

I Was givin the truck with less than a quarter tank of gas. Very very inconvenient. Also the truck was a pile of shit . Old , loud , breaks were terrible and wouldn't always shift into park . I've housed U-Haul 3/4 times now . This was by far the worst . Y'all normally iight They employees there were great . Friendly & helpful.

Taylor J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

The box arrived on Friday. We verbally requested for U-haul to pick up the box on Monday. No pick up and after numerous missed phone calls on both ends the box was finally picked. That was the only glitch.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha P. 
Évaluation :
3

I was shifted to 2 different locations to pick up the vehicle on the day and times when I was previously due to pick up this vehicle . The shock absorbers were in very bad shape and it made for an extremely rough 3 day trip, on mostly good roads. Very uncomfortable and annoying. I was concerned about what condition our load would end up being in. It was a good thing that we took extreme care to cushion and secure our load.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg D. 
Évaluation :
5

Sales rep was super cool. Smooth transaction

Miah P. 
Évaluation :
5

Have dropped off twice to this location and the fellow who helped me was great. I think same guy both times. Easy and went much smoother than pick up.

Donna T. 
Évaluation :
5

Anthony is a pleasure to work with. Very satisfied!

Patrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom R. 
Évaluation :
3

Your online reservations DONT work. We reserved online only to be told they dont having it when we got there??

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philippa P. 
Évaluation :
5

I am not sure what can be done to improve the experience, I was in a tough spot, I reserved a motorcycle trailer at the Jefferson Rd Uhaul, for 7 am on April 4th, when I got there at 7:45 the doors were still locked, initially I was pretty upset about this, because I had taken the day off to get my motorcycle moved, and I wasn't sure that was going to happen. Fortunately, looked for a UHaul in the area and found the Ajax Rd branch and gave them a call, sure enough they had 2 trailers, so I drove over and got one, they got me out of a jam, and I really appreciate that, not to mention the woman that was working was extremely helpful, and got me on my way very quickly. I really appreciate the customer service that I was given there. Thank you, for helping me out!

JOHNPATRICK K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
4

Fast easy return - no issues

SHARYL J. 
Évaluation :
1

I was charged for a dolly I didn't use and I also FILLED THE TANK WHEN I BROUGHT IT BACK SO WHY THE CHARGE SO HIGH

Kristi M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA I. 
Évaluation :
5

Cleanest storage in Rochester! Great customer service! Thank You Anthony!

Camille Z.  |  Expérience générale 
Évaluation :
5

I love everything about uhaul however the price increase twice such a short period of time resulting in me finding another storage up the road cheaper for my foreign car. I understand your company decision and will miss the staff.

Quest W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria P. 
Évaluation :
5

Everyone at the Ajax Rd location was very accommodating and friendly. Convenient location and move in process was simple. Plan on storing our camper here every year.

LAURA C.  |  Premières impressions 
Évaluation :
5

The check in process was easy and the staff very helpful.

Frank R.  |  Premières impressions 
Évaluation :
3

Manager has an attitude because I didn't want my personal information on my windshield, ( HIPPA ) that's the law. I feel it only when he's there. I will take the next step if it continues.

Kevin W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry V.  |  Premières impressions 
Évaluation :
5

The help very fast and family 👪 like, very good for business....

James H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille Z.  |  Premières impressions 
Évaluation :
5

Just excellent - especially for people who have not yet worked with U-Haul before like us

Piet V.  |  Premières impressions 
Évaluation :
5

Great experience! Definitely, I will use this storage facility again.

Alfonso F.  |  Expérience générale 
Évaluation :
3

I had made arrangements by email for my stored vehicle to be ready for pickup at noon June 2. That email was acknowledged. The vehicle was not ready for pickup as promised. The attendant didn't seem to know anything about the arrangement. Considering the cost of the rental for the past 9 months, it was disappointing to receive such poor service. In the past, the service has been excellent, so I will chalk this incident up to a momentary lapse and store my vehicle there again next year..

Forest R.  |  Expérience générale 
Évaluation :
5

Very satisfied, Thank you Anthony for having car ready to pickup

Kevin J.  |  Expérience générale 
Évaluation :
5

friendly staff great to work with

Tom R.  |  Expérience générale 
Évaluation :
4

While I had a very good experience with this storage facility, it falls just short of 5 stars. On one occasion when I came to check on my vehicle, there was a large puddle of water under the front end of the car and the area beyond the front of the car. I have no idea where the water came from or why it was collecting in that particular area. However, the straps for my car cover were encrusted with evaporated salt when I came to check out. I was super disappointed to find out there was potential exposure to salt to my vehicle when I am paying for storage for the sole purpose of avoiding salt corrosion.

John M.  |  Expérience générale 
Évaluation :
4

Very nice and definitely feel the my car is in great hands.

Curtis M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

Excellent facility and excellent service. We hope to continue using this facility over the coming years. Staff was especially helpful!

Forest R.  |  Expérience générale 
Évaluation :
5

It's great storage space for my needs. Clean and secure.

MARY JO B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew F.  |  Expérience générale 
Évaluation :
5

Always courteous and approachable!

Larry V.  |  Expérience générale 
Évaluation :
5

The facility is convenient and safe. The staff is so helpful and responsive. I have and will continue to recommend this facility to fellow RV owners. Thank you for this chance to sing their praises.

Margaret F.  |  Expérience générale 
Évaluation :
5

The staff was very accommodating to our needs.

RODNEY C.  |  Expérience générale 
Évaluation :
5

Merci

Kim A.  |  Expérience générale 
Évaluation :
5

Staff was great and very helpful. It's great storage space.

MARY JO B.  |  Expérience générale 
Évaluation :
5

Everything about this facility is perfect for storing my classic car. I never have to worry about it in the off season and the monthly fee is fair. See you in the fall.

william D.  |  Expérience générale 
Évaluation :
5

Large facility that's well lite. Seems very secure.

ALEX P.  |  Expérience générale 
Évaluation :
5

I've been storing my Mustang here for the past few years and I haven't had one issue. Miguel is excellent and did a great job with helping me move and replace my car battery after the winter storage.

CHRIS W.  |  Expérience générale 
Évaluation :
1

Two u-boxes were delivered after I confirmed with two people that I was going to pick them up. Customer service and the manager were rude and misinformed, and I still have not gotten my refund.

Rachel A.  |  Expérience générale 
Évaluation :
5

All online ad delivery service of Uhaul storage and shipping crate for a temporary storage space at home was all on time and very convenient. The driver was very professional. Thanks!!

Kristine F.  |  Expérience générale 
Évaluation :
5

Excellent service! Punctual, efficient, pleasant and professional.

Teri V.  |  Expérience générale 
Évaluation :
5

Storage of U-Boxes I rented was secure. Scheduling delivery and pick up of my U-Boxes was easy and the staff were very willing to get them to you quickly.

Milo D.  |  Expérience générale 
Évaluation :
4

Merci

Michele K.  |  Expérience générale 
Évaluation :
5

Fast friendly and efficient

ALEX P.  |  Réservation 
Évaluation :
5

We used the storage pods. So I never visited the facility. However, that process was great. Miguel the delivery driver was helpful and extremely nice!

Patrick G.  |  Expérience générale 
Évaluation :
5

The staff went above and beyond to meet our needs. They were extremely efficient and bent over backwards to ensure that we were taken care of.

Sara B.  |  Expérience générale 
Évaluation :
5

Although moving brings tears to my eyes the staff at Ajax Rd helped to relieve as much stress as possible by being accommodating to my needs and very friendly. I'd recommend this facility to anyone.

Marilyn H.  |  Expérience générale 
Évaluation :
5

The staff was uniformly friendly and helpful. I will be sure to use this U-Haul location the next time my situation warrants it.

Philip B.  |  Expérience générale 
Évaluation :
2

Staff were rude at both pick up and drop off.

Carolyn S.  |  Expérience générale 
Évaluation :
1

Delivery point did not want to honor weekend delivery. All my life in that box and delivery point wanted to tell me no, belittle me, and tell me how much they would cost me. Had to argue. Alot.

Eric G.  |  Expérience générale 
Évaluation :
5

your reps were very helpful and accommodating each time I made a visit...

Mary P.  |  Expérience générale 
Évaluation :
5

They were extremely accommodating, friendly, and helpful! Great experience!!

Alice B.  |  Expérience générale 
Évaluation :
4

Great service and the staff is very friendly.

CHRIS W.  |  Expérience générale 
Évaluation :
4

It’s my third or fourth year in a row pretty sure I will be using it again next year

Ortiz C.  |  Expérience générale 
Évaluation :
5

Everyone helpful. Especially Miguel. I would do it again.

raymond t.  |  Expérience générale 
Évaluation :
4

The large door was open. I worry about rodents (mice) getting into the building. If the someone isn't using the doors to go in or out, then please keep them closed. Staff is friendly.

beth t.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page