Everything was just fantastic I couldn't have chosen a better place than this on Ajax Road. My car came out the same way I bring it in, all but a little dust after 4years. Thank you so much for being there. JUST DOWNRIGHT AWESOME!!!!!!
Mattie S | Overall ExperienceSelf Storage Units in Rochester, NY, 14624
U-Haul Moving & Storage de Rochester International Airport
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- 4,5 - Cote moyenne des clients
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Move in process was simple and easy. Staff was friendly. Will definitely use them again.
LAURA C | First ImpressionsCleanest storage in Rochester! Great customer service! Thank You Anthony!
Camille Z | Overall ExperienceI love everything about uhaul however the price increase twice such a short period of time resulting in me finding another storage up the road cheaper for my foreign car. I understand your company decision and will miss the staff.
Quest W | Overall ExperienceEveryone at the Ajax Rd location was very accommodating and friendly. Convenient location and move in process was simple. Plan on storing our camper here every year.
LAURA C | First ImpressionsThe check in process was easy and the staff very helpful.
Frank R | First ImpressionsManager has an attitude because I didn't want my personal information on my windshield, ( HIPPA ) that's the law. I feel it only when he's there. I will take the next step if it continues.
Kevin W | First ImpressionsThe help very fast and family 👪 like, very good for business....
James H | First ImpressionsJust excellent - especially for people who have not yet worked with U-Haul before like us
Piet V | First ImpressionsGreat experience! Definitely, I will use this storage facility again.
Alfonso F | Overall ExperienceI had made arrangements by email for my stored vehicle to be ready for pickup at noon June 2. That email was acknowledged. The vehicle was not ready for pickup as promised. The attendant didn't seem to know anything about the arrangement. Considering the cost of the rental for the past 9 months, it was disappointing to receive such poor service. In the past, the service has been excellent, so I will chalk this incident up to a momentary lapse and store my vehicle there again next year..
Forest R | Overall ExperienceVery satisfied, Thank you Anthony for having car ready to pickup
Kevin J | Overall Experiencefriendly staff great to work with
Tom R | Overall ExperienceWhile I had a very good experience with this storage facility, it falls just short of 5 stars. On one occasion when I came to check on my vehicle, there was a large puddle of water under the front end of the car and the area beyond the front of the car. I have no idea where the water came from or why it was collecting in that particular area. However, the straps for my car cover were encrusted with evaporated salt when I came to check out. I was super disappointed to find out there was potential exposure to salt to my vehicle when I am paying for storage for the sole purpose of avoiding salt corrosion.
John M | Overall ExperienceVery nice and definitely feel the my car is in great hands.
Curtis M | First ImpressionsExcellent facility and excellent service. We hope to continue using this facility over the coming years. Staff was especially helpful!
Forest R | Overall ExperienceIt’s great storage space for my needs. Clean and secure.
MARY J | Overall Experience