Improve coordination at uhaul destination office office and shipping recipient. Information was incorrect about expected delivery date.Michael O.
Customer Reviews for U-Haul Moving & Storage at Rochester International Airport
Pour nous contacter
Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.LATRISHA N.
Le client n'a pas laissé de commentaire.Voncil J.
Le client n'a pas laissé de commentaire.thomas S.
I know your policy says there is no reimbursement for gas. But I spent 135$ on gas and there was no way to work with me on my bill to split the cost on the gasamadu J.
Le client n'a pas laissé de commentaire.Johnell C. | Expérience générale
Le client n'a pas laissé de commentaire.breanna D.
So clean and the lady who helped me was wonderful.Abbey S.
I was very satisfied with everything!Tim W.
Staff is very helpfulMaryJo B.
All Good 👍crystal R.
Great customer service I was in and out I'm In minutes.Luis A.
Le client n'a pas laissé de commentaire.Gaycia Y.
Le client n'a pas laissé de commentaire.Adolph B.
Le client n'a pas laissé de commentaire.Gaycia Y.
Le client n'a pas laissé de commentaire.Mary S.
I went online and reserved the U-haul Van and all I had to do was check in at the office and get the keys. The workers there were very nice and friendly.Kori M.
Le client n'a pas laissé de commentaire.Alejandro S.
Retrain your employees told them that the transmission was slipping in the van they just shrug their shoulders and plus I am still waiting for a receipt to be emailed to meJoseph C.
By far, the best experience I have ever had at a U-Haul store! The team was outstanding!!Robert B.
Le client n'a pas laissé de commentaire.Minjie H.
Le client n'a pas laissé de commentaire.Kelly B.
Great service. No compliantsbarry F.
Le client n'a pas laissé de commentaire.Guy B.
Didn't even know about this location but I will use this one every timeChandrell Y J.
Le client n'a pas laissé de commentaire.Justin G.
Pick up and drop off was very easy and fast.Richard H.
Le client n'a pas laissé de commentaire.Taylor G.
Great staffLoretta R.
The rental agents were great. The truck howeverâ€¦. I'm retiring I. July, I strongly suggest the truck retire sooner.RUTH S.
Le client n'a pas laissé de commentaire.Ellison H.
Le client n'a pas laissé de commentaire.Janice R.
Le client n'a pas laissé de commentaire.Janice R.
Le client n'a pas laissé de commentaire.Amanda P.
High price on the car carrier. Paid over $600 for a one way trip. Please consider lowering the price or give some discount on short term rentalsross G.
There were a lot of Penske and other rentals trying to drive into the fenced back lot. The parking for the rental return was not quite clear, but personnel were very patient and helpful.Patrick P.
Le client n'a pas laissé de commentaire.Cay S.
I Was givin the truck with less than a quarter tank of gas. Very very inconvenient. Also the truck was a pile of shit . Old , loud , breaks were terrible and wouldn't always shift into park . I've housed U-Haul 3/4 times now . This was by far the worst . Y'all normally iight They employees there were great . Friendly & helpful.Taylor J.
Le client n'a pas laissé de commentaire.William C.
The box arrived on Friday. We verbally requested for U-haul to pick up the box on Monday. No pick up and after numerous missed phone calls on both ends the box was finally picked. That was the only glitch.Richard M.
Le client n'a pas laissé de commentaire.Samantha P.
I was shifted to 2 different locations to pick up the vehicle on the day and times when I was previously due to pick up this vehicle . The shock absorbers were in very bad shape and it made for an extremely rough 3 day trip, on mostly good roads. Very uncomfortable and annoying. I was concerned about what condition our load would end up being in. It was a good thing that we took extreme care to cushion and secure our load.ROBERT B.
Le client n'a pas laissé de commentaire.Greg D.
Sales rep was super cool. Smooth transactionMiah P.
Have dropped off twice to this location and the fellow who helped me was great. I think same guy both times. Easy and went much smoother than pick up.Donna T.
Anthony is a pleasure to work with. Very satisfied!Patrick F.
Le client n'a pas laissé de commentaire.Tom R.
Your online reservations DONT work. We reserved online only to be told they dont having it when we got there??Richard R.
Le client n'a pas laissé de commentaire.Philippa P.
I am not sure what can be done to improve the experience, I was in a tough spot, I reserved a motorcycle trailer at the Jefferson Rd Uhaul, for 7 am on April 4th, when I got there at 7:45 the doors were still locked, initially I was pretty upset about this, because I had taken the day off to get my motorcycle moved, and I wasn't sure that was going to happen. Fortunately, looked for a UHaul in the area and found the Ajax Rd branch and gave them a call, sure enough they had 2 trailers, so I drove over and got one, they got me out of a jam, and I really appreciate that, not to mention the woman that was working was extremely helpful, and got me on my way very quickly. I really appreciate the customer service that I was given there. Thank you, for helping me out!JOHNPATRICK K.
Le client n'a pas laissé de commentaire.Matthew M.
Fast easy return - no issuesSHARYL J.
I was charged for a dolly I didn't use and I also FILLED THE TANK WHEN I BROUGHT IT BACK SO WHY THE CHARGE SO HIGHKristi M.
Le client n'a pas laissé de commentaire.Peter G.
Le client n'a pas laissé de commentaire.ANNA I.
Cleanest storage in Rochester! Great customer service! Thank You Anthony!Camille Z. | Expérience générale
I love everything about uhaul however the price increase twice such a short period of time resulting in me finding another storage up the road cheaper for my foreign car. I understand your company decision and will miss the staff.Quest W. | Expérience générale
Le client n'a pas laissé de commentaire.Maria P.
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.Latashia H.
The person who helped me was kind and helpful. She was aware of the issues I had the previous day and refunded me for the equipment I didn't get.Elyssa J.
Le client n'a pas laissé de commentaire.Narendranadh N.
Le client n'a pas laissé de commentaire.Tiffany T.
The staff made my rental quick and easy. Very impressed.John A.
Le client n'a pas laissé de commentaire.Ashley M.
The truck they tried to give me wouldn't start, so they switched me to another truck.Gerrit F.
Le client n'a pas laissé de commentaire.Joseph G.
Everything went well, no problem. ThanksWilma A.
Le client n'a pas laissé de commentaire.Wayne F.
Le client n'a pas laissé de commentaire.Jennifer O.
No issues. Everything went well!C. B. D.
Gentleman at the desk was not personable at all, seemed irritated that he had to work with me. The vehicle smelled like someone had smoked a joint in it and then closed the door. When I went to return the vehicle I used the mobile return option just so I didnt have to deal with guy inside.Peter B.
Le client n'a pas laissé de commentaire.Brian L.
We completed our U-Box delivery without actually having any contact with staff at Ajax Rd. It was all coordinated between UHaul headquarters in Mesa, AZ, local Moving Helpers, and us via phone, emails & text. From that point-of-view final delivery and unloading of our household goods went well.Kevin T P.
Le client n'a pas laissé de commentaire.Richard F.
Le client n'a pas laissé de commentaire.Emily G.
Everything about this Uhaul location is great except one worker Anthony need serious customer service training. I rent from this location frequently and only have issue when Anthony is handling my order. And if you try to ask questions to get an understanding he gets rude and disrespectful.DWIGHT J.
Le client n'a pas laissé de commentaire.Angelica M.
Le client n'a pas laissé de commentaire.Scot C.
Le client n'a pas laissé de commentaire.Melissa D.
Great experience and the nice woman who helped me in the office when I picked the van up was terrific! Merci.Sean G.
Le client n'a pas laissé de commentaire.Ruth R.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Myron M.
Le client n'a pas laissé de commentaire.DEREK V.
Le client n'a pas laissé de commentaire.Lashanda C.
Le client n'a pas laissé de commentaire.Benjamin M.
Le client n'a pas laissé de commentaire.Nancy D.
I had a very mixed experience with UHaul today. I made my reservation at the Henrietta NY location. When I arrived, I was told that they did not have any furniture dollies available, even though I had reserved it on line. He told me that there was no way to be sure that a dolly was available until arriving onsite. Since I was moving a piano, the rest of the reservation was useless without a furniture dolly. I was told I could check at the Rochester airport site, but the guy at the counter was not even willing to call that site to see if it was available and said that I would have to come back to pick up the truck if I could get the dolly. It is INEXCUSABLE to not have the reserved equipment available. Fortunately, the staff at the airport (aJAX) site were very helpful and set up me up with the truck and the dolly so I could complete my move. The Henrietta site and staff get an F. DO NOT GO THERE. Airport staff â€" A.Tom C.
Le client n'a pas laissé de commentaire.Nicholas C.
Le client n'a pas laissé de commentaire.Kelly R.
Everyone at the Ajax Rd location was very accommodating and friendly. Convenient location and move in process was simple. Plan on storing our camper here every year.LAURA C. | Premières impressions
Le client n'a pas laissé de commentaire.Patte C.
Le client n'a pas laissé de commentaire.Kyle S.
Le client n'a pas laissé de commentaire.Rashonda B.
You can have truck and tow in on location. Also, accommodate customer for the closet location to pick-up tow and truck. And test drive truck to ensure there is no issues in steering and sideview mirror which wasn't adjustable.Veronica S.
All good, very nice people that I dealt with. I think it was the owners.PAUL P.
Thank you for your great service, and the polite and helpful staff.Joel F.
Le client n'a pas laissé de commentaire.Justin G.
The 2 people working we're outstanding. Very helpful. No waiting as other offices zi have used. Give them both a raiseGregory E.
Le client n'a pas laissé de commentaire.Floyd G.
Le client n'a pas laissé de commentaire.Annette F.
Le client n'a pas laissé de commentaire.Jill A.
Th Staff at 50 Ajax Rd was extremely Awesome!Alan B.
The check in process was easy and the staff very helpful.Frank R. | Premières impressions
Manager has an attitude because I didn't want my personal information on my windshield, ( HIPPA ) that's the law. I feel it only when he's there. I will take the next step if it continues.Kevin W. | Premières impressions
Le client n'a pas laissé de commentaire.Larry V. | Premières impressions
The help very fast and family 👪 like, very good for business....James H. | Premières impressions
Le client n'a pas laissé de commentaire.Camille Z. | Premières impressions
Just excellent - especially for people who have not yet worked with U-Haul before like usPiet V. | Premières impressions
Great experience! Definitely, I will use this storage facility again.Alfonso F. | Expérience générale
I had made arrangements by email for my stored vehicle to be ready for pickup at noon June 2. That email was acknowledged. The vehicle was not ready for pickup as promised. The attendant didn't seem to know anything about the arrangement. Considering the cost of the rental for the past 9 months, it was disappointing to receive such poor service. In the past, the service has been excellent, so I will chalk this incident up to a momentary lapse and store my vehicle there again next year..Forest R. | Expérience générale
Very satisfied, Thank you Anthony for having car ready to pickupKevin J. | Expérience générale
friendly staff great to work withTom R. | Expérience générale
While I had a very good experience with this storage facility, it falls just short of 5 stars. On one occasion when I came to check on my vehicle, there was a large puddle of water under the front end of the car and the area beyond the front of the car. I have no idea where the water came from or why it was collecting in that particular area. However, the straps for my car cover were encrusted with evaporated salt when I came to check out. I was super disappointed to find out there was potential exposure to salt to my vehicle when I am paying for storage for the sole purpose of avoiding salt corrosion.John M. | Expérience générale
Very nice and definitely feel the my car is in great hands.Curtis M. | Premières impressions
Le client n'a pas laissé de commentaire.John M. | Premières impressions
Excellent facility and excellent service. We hope to continue using this facility over the coming years. Staff was especially helpful!Forest R. | Expérience générale
It's great storage space for my needs. Clean and secure.MARY JO B. | Expérience générale
Le client n'a pas laissé de commentaire.ALEX P. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew F. | Expérience générale
Always courteous and approachable!Larry V. | Expérience générale
The facility is convenient and safe. The staff is so helpful and responsive. I have and will continue to recommend this facility to fellow RV owners. Thank you for this chance to sing their praises.Margaret F. | Expérience générale
The staff was very accommodating to our needs.RODNEY C. | Expérience générale
MerciKim A. | Expérience générale
Staff was great and very helpful. It's great storage space.MARY JO B. | Expérience générale
Everything about this facility is perfect for storing my classic car. I never have to worry about it in the off season and the monthly fee is fair. See you in the fall.william D. | Expérience générale
Large facility that's well lite. Seems very secure.ALEX P. | Expérience générale
I've been storing my Mustang here for the past few years and I haven't had one issue. Miguel is excellent and did a great job with helping me move and replace my car battery after the winter storage.CHRIS W. | Expérience générale
Two u-boxes were delivered after I confirmed with two people that I was going to pick them up. Customer service and the manager were rude and misinformed, and I still have not gotten my refund.Rachel A. | Expérience générale
All online ad delivery service of Uhaul storage and shipping crate for a temporary storage space at home was all on time and very convenient. The driver was very professional. Thanks!!Kristine F. | Expérience générale
Excellent service! Punctual, efficient, pleasant and professional.Teri V. | Expérience générale
Storage of U-Boxes I rented was secure. Scheduling delivery and pick up of my U-Boxes was easy and the staff were very willing to get them to you quickly.Milo D. | Expérience générale
MerciMichele K. | Expérience générale
Fast friendly and efficientALEX P. | Réservation
We used the storage pods. So I never visited the facility. However, that process was great. Miguel the delivery driver was helpful and extremely nice!Patrick G. | Expérience générale
The staff went above and beyond to meet our needs. They were extremely efficient and bent over backwards to ensure that we were taken care of.Sara B. | Expérience générale
Although moving brings tears to my eyes the staff at Ajax Rd helped to relieve as much stress as possible by being accommodating to my needs and very friendly. I'd recommend this facility to anyone.Marilyn H. | Expérience générale
The staff was uniformly friendly and helpful. I will be sure to use this U-Haul location the next time my situation warrants it.Philip B. | Expérience générale
Staff were rude at both pick up and drop off.Carolyn S. | Expérience générale
Delivery point did not want to honor weekend delivery. All my life in that box and delivery point wanted to tell me no, belittle me, and tell me how much they would cost me. Had to argue. Alot.Eric G. | Expérience générale
your reps were very helpful and accommodating each time I made a visit...Mary P. | Expérience générale
They were extremely accommodating, friendly, and helpful! Great experience!!Alice B. | Expérience générale
Great service and the staff is very friendly.CHRIS W. | Expérience générale
It’s my third or fourth year in a row pretty sure I will be using it again next yearOrtiz C. | Expérience générale
Everyone helpful. Especially Miguel. I would do it again.raymond t. | Expérience générale
The large door was open. I worry about rodents (mice) getting into the building. If the someone isn't using the doors to go in or out, then please keep them closed. Staff is friendly.beth t. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Nous offrons la plus grande sélection de l'industrie!