The people at this store are awesome. I always have a great experience
Andrew J.Customer Reviews for U-Haul Moving & Storage at S Cobb
Testimonials From Recent Customers
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LeDarius is awesome! Super friendly and attentive.
Adam S.Willing and able to accommodate my needs after an error on reservation were make. They got me straightened out right away.
Mary L.Employ people that are happy to do their job and knows how to relate with people. A smile changes everything. They are all rude their and enjoy their phone more than using the companies mobile phone to help customers.
Zinny L.Excellent service à la clientèle. Very nice and efficient staff.
robert S.They charged me extra for no reason
LIUKANG B.Easy to reserve online and easy to find. I needed to push back my reservation time which was no problem. The truck was ready and clean. Excellent service à la clientèle.
Ariel C.Great staff!
Barbara W.Customer service was superb!
Patricia F.Not just this location but all locations need to WASH the trailers
TORREY S.Was not able to obtain furniture dolly for assistance. Didn't know until coming to pickup truck. Did not receive email receipt after drop off to confirm total cost.
Jesmine H.Keep doing all you're doing! You're doing Great!!👍
Rohan D.Keep giving quality services
Theodora M.Polite and courteous. Went out of their way to help.
Kim M.They need more staff on busy mornings
Shonicha H.La persona que nos atendio fue super amable y profesional, el muchacho mas amable que me a tocado hasta el dia de hoy. Alguien intento pasarse antes de nosotros y el amablemente les explico que estabamos antes que ellos
EMELY M.poor gas mileage
James W.Well I paid for a dolly to put on the truck when I made reservation but was told they didn't have any when I got there. But it was 3 sitting by the truck that I rented. Not to have that equipment I hope I was not charged. But over all they where great making sure all customers were helped.
Cathy H.Extremely nice and helpful employee helped unhitch the trailer rental. My light adapter had come loose and she showed me how to check it and fix it if it happens again. She also advised me of thefts of trailer hitches and advised me to remove mine as soon as I got home.
Stacy D.S.O.
Quintin D.Tayvonne checked me in and was extremely professional and friendly
mike P.This is the best Uhaul location ever. Totally organized and extremely nice and helpful staff
Ann B.They are fantastic at this location. Personable, honest and dedicated.
shawn D.Had to go to 3 locations to find my reserved truck and my card has been charged 3 times now way more than I expected and I have no receipt still. But I got a survey.
Adam W.Your front office crew are wonderful. Helpful and great problem solvers. Excellent service à la clientèle. Merci.
Christopher B.This location always gives top notch service. Merci.
ROBIN R.Ledarius was very helpful and friendly
Candice M.Had difficulty returning equipment.. person who helped us lied and said we could return it to any u haul which was not true
Angenea P.Great staff. Helpful
RICHARD K.Great team thanks
Gail T.The 2 ladies who helped me did an exceptionally good job. The first open air trailer they hitched to my vehicle had a problem with the lift gate not folding to the ground. I was afraid I would trip, so they switched me to an enclosed trailer which was only $6 more which worked pefectly.
jennifer D.Great Customer Service 🙏
Khadijah W.The truck was broken. The brakes were bad. There was a crack in the windshield. The left blinker did not work. One of the headlights fell out while driving on the highway.
Cecilia L.I did not have a long wait to rent a truck.
Angela B.Super friendly!!!! They made the process so easy!
Maureen P.The staff was polite, efficient and got me in and out in a professional manner
LEE B.Returning the truck, was a breeze. As always.
Albert R.Very good at fixing the 600 over charge and getting it fixed and is on our way
Mike E.Love the location and employee's, never a problem.
Corbin H.Great service, awesome workerd
Gabriel P.Rien
Manuel T.Have enough people working the counter so that customers that use the app in order to “skip the line†and take the truck's key can actually “skip the line†and take the key. I had to wait on the ONE employee to come back from loading a trailer onto another customer's van after already waiting for him to process their application. Also, the app was terrible. It wouldn't accept perfectly good odometer/mileage photos. I had to use the web browser version.
Shakenjah M.Good service
George A.Professional, Courteous, Very helpful
Scott G.I don't see any room for improvement.
Donald S.The storage manager who checked my truck in was very friendly, helpful, knowledgeable and pleasant. I have visited this location in the past and this was my best interaction to date.
Ronnie A.knowledgable helpful staff, literally laughed the entire time i was there.
Daniel P.Meghan the manager is fantastic
William S.Check-in was fast and easy.
James H.Drop off easy. Gentleman was very nice and professional. Thanks!!
glenda S.Meghan is incredible, I called in had to swap trailers after unloading half of my cargo. She handled over the phone. When I arrived they were busy and she got everyone thru and got me on my way. The staff is very responsive and helpful
William S.Csr are amazing! They always help when I have a question â¤ï¸
AMANDA A.The truck I used needed brakes. They were scrubbing and noisy when you slow down to stop. Good location but busy area.
Antonio H.Fast
Edgar B.Excellent service
olufemi S.My storage wasn’t big enough so I had to purchase a second one same location what would’ve really been nice versus the sales person said well I’m gonna give you a discount since you had to purchase two stores this is from us I asked him about it he laughed and chatted and I pay the regular way it would be nice if they did that especially since he knew I didn’t intend on purchasing another one but I had to but things like that
Wanda S. | Premières impressions1.Cool, welcoming demeanor 2. Very detailed 3. Helpful
FRANK S. | Premières impressionsCould not have been a more helpful, professional, friendly and fun crew!! Thanks so much
Cecilia A S. | Premières impressionsThe agent who signed me out and back in was very professional. Her manner was customer service oriented. I am a very satisfied customer. Will recommend others to this location.
ALLITA W. | Expérience généraleOnly issue I have was the roaches I seen and killed, but otherwise all was great, equipment needed was available
Diane B. | Premières impressionsI stored my belongings here for three months. Each time I can in contact with the staff they were always friendly and eager to help. I also rented my Uhaul from them and the process was easy and again they were friendly. They checked in the Uhaul, closed out both my storages and checked in my Uhaul with little help from me. I would definitely use again if I had to!
Tennith S. | Expérience généraleThe entire staff was awesome the truck and the facility was clean
Janskowski P. | Premières impressionsIncredible experience all around.Great customer service and the staff were super friendly.
NaTasha M. | Premières impressionsWhile the overall experience was great, unfortunately, I was rented a unit that was already rented and sold a lock that was not the right one. It was a doozy when I arrived and could not put my stuff in the assigned unit. However, when I told the store mgr of the issues the next day, he took the time and care to make everything okay. He even replaced the incorrect lock at no cost. Excellent Customer Service!!!
ALLITA W. | Premières impressionsThe unit is advertised advising that the space can hold a 2 bedroom. This is false unless your 2 bedroom is boxes only.
mackenson j. | Premières impressionsThis location is GREAT.. except there needs to be a lift or elevator for moving heavy items alone. I know this is a big ask, but it would set your location apart from every other location and you could charge for the service in some way.
RICHARD L. | Expérience généraleGreat customer service and very efficient. The facility is clean inside the store and in the storage unit. I will definitely recommend to those in need of a storage facility.
Amber T. | Premières impressionsManagement was very helpful and understanding.
JUSTIN R. | Expérience généraleIt would be more convenient is the access hours were extended after 10pm. I had two units. I closed out one online with no issue. The second one was closed without my consent. I had emptied the unit and it still had my personal lock on it. It was closed after I had already paid for the month. I will visit the location to get an explanation. The employees were always nice and professional. They answered all of my questions.
Chinitha A. | Expérience généraleWe had a concession trailer stored there for 4 years. We had no issues whatsoever with this company. David the store manager was super helpful when it came time to finally remove our trailer from their facility. We had to get it towed to our house from their facility and it was quite the job because it sat there for so long. He took his time helping the tow truck driver to come up with ways to get the trailer to roll, but the tires were flat. He tried to fill them and they wouldn't inflate, it wasn't on the rim properly, so he took the tires off filled them with air, and then placed them back properly so that the tow truck driver could tow it, thank you so much for that. My overall experience with the company has been really positive.
LYNETTE A. | Expérience généraleThe staff at 2416 South Cobb in Smyrna, Ga were especially friendly! David and Cameron were very helpful! They deserve a raise!!!! I arrived at 2 minutes until closing but they stayed and made sure I was situated and knew where everything was! Very good job!
William A. | Premières impressionsWe had to keep some of our items in storage in GA while we relocated out of state. Staff has been awesome from the beginning to the end.
Veleria H. | Expérience généraleThe staff are super friendly and amazing very helpful fast paste great experience I’ll definitely recommend them to everyone
Markia J. | Premières impressionsI had made a reservation for a storage unit and called and confirmed the day before and the day of. They said they had it but when arriving they lost my reservation. They gave me a unit but it had a lock on it and they didn't have a key my movers were on hourly pay. So that cause their time to increase. More money out of my pocket. This could have been handled a little more better
markus f. | Premières impressionsVery nice and clean. I will be back if needed.
Bessie h. | Expérience généraleThe staff made things easy.
James W. | Expérience généraleThis is a very busy store, but the guys there give great customer service. A young staff, but they give their all & are always courteous.
Rene J. | Premières impressionsThe facility seemed secure and well-lit in general but there is no light inside the storage units which makes it difficult to find anything. I'm moved out now but I wanted to provide my opinion.
MARYELLEN A. | Expérience généraleWhen I arrived, I was advised that everything I did over the phone with the customer service rep didn't matter. That they are not connected to the store. I reserved an 8x12 and got an8x8
Jaz D. | Premières impressionsGreat staff. . Especially Meghan
Akintola L. | Expérience généralesee above rating
thomas k. | Premières impressionsAwesome experience
elisabeth c. | Expérience généraleNice place.
anthony s. | Expérience généraleNever again
Malaka C. | Expérience généraleTim Tuggle helped me, he was constantly Multi-Tasking, helping others as he helped me. He then proceeded helping me, showing me the pass code that gave me access to my G-10. Thanks to Tim Tuggle,
Jack B. | Premières impressionsEvery body really a Great Team / Thank you very much for all your Help
Eufracio S. | Expérience généraleThe light needed to be on in unit
JOHN H. | Expérience généraleI wouldn’t recommend this facility for the simple fact that this company literally calls you the same day your storage rent is due to bug you about paying, which is VERY annoying!!!
Danielle B. | Expérience généraleThe facility was clean and easy to access. Sometimes it was difficult to park your car near the loading/unloading area due to the unused trucks, but it was not a substantial problem.
Kathryn D. | Expérience généraleThe manager was very polite and friendly she has great customer skills she explained everything to me answered all my questions I would definitely recommend this facility to others 👍
FABIAN J. | Premières impressionsGreat place to store your belongings
Jeffery T. | Expérience généraleStaff is/was courteous, helpful, fast.
Dana R. | Premières impressionsClean facility, helpful staff.
Alisha P. | Expérience généraleThank you for the storage
Napoleon R. | Expérience généraleS.O.
Vladimy M. | Expérience généraleQuick fast and ,,,,great attitude.....love the service..
Horacheo G. | Premières impressionsThe manager takes the extra step to assure the customer is taken care of. Merci.
AARON S. | Expérience généraleExcellent customer service
Derek G. | Expérience généraleI HAVE CONTACTED YOU ON SEVERAL OCCASSIONS TO LET YOU KNOW YOU HAVE THE WRONG EMAIL ADDRESS.
chelsea m. | Expérience généraleGreat employees
Shakeda S. | Expérience généraleNice people, refreshing
pamela s. | RéservationThanks you for your friendly Services render to me.
yvon a. | Expérience généraleAlthough my experience didn't end well (storage contents were sold), the staff was very friendly and courteous, and the facility was always clean, neat and very well maintained. I would use Uhaul agai
robley g. | Expérience généraleMy experience at this location has been nothing short of phenomenal. The staff are knowledgeable and friendly. The store manager Brandi is very accommodating. This location is an awesome one stop shop
Victoria B. | Expérience générale