Évaluations des clients U-Haul Moving & Storage at S Cobb
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at S Cobb
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Rafael P. le
I am very satisfied and the customer service was excellent
Charles C. le
I can always count on Tim, Darrin and other staff members at this location that is why i frequent here so often.
Beverly R. le
Everyone from check-in to check-out was extremely courteous and efficient.
Daniel F. le
I really appreciate the woman who helped me, though she had to juggle too many jobs at the same time in assisting me and other customers since she was the only employee in the store for a long time. Because of technical issues (there were several glitches with the site--thought there were different glitches between the desktop version [e.g. not recognizing that a Georgia license was not a foreign license] and the mobile version [e.g. location services not working, and I'm pretty sure I did all I could do to fix that on the part of the operating system--I have a degree in computer science]). These caused significant delays in picking up the equipment.
Michael F. le
Make sure they are notified before hand of correct pick up location. Did not receive a text or email for pick up site . Fuel indicated on check out document was incorrect.
Lamont H. le
Good job!
Haron K. le
I'm uncertain if navigating the customer line is slow at every location, but it certainly was at this location. Other than that. my experience was fine.
Laure A. le
Have more people on site to assist, the process takes way to long.
Grant C. le
Your gas policy sucks. I filled it to where it was and you still charged me. I didnt want to argue because I knew you wouldn't budget. That was a rippoff.
Aaron A. le
There needs to be a serious customer service intensive provided for the staffers at this location. Topics to discuss should include: 1. How to find a reservation 2. How to speak to customers 3. Minding the details of each reservation 4. When to engage a manager with a customer 5. Professionalism vs Apathy and how they affect job performance This has been the worst U-Haul experience I have ever had. No matter the inconvenience it may cause, I will not be renting from this location ever again.
Felicia T. le
2 hour wait !!!! The manager was very unprofessional!!
Nayeede B. le
I will be calling immediately about my experience. I need that 50 dollars reservation guarantee. I had to wait 2 hours for a 10 am pick up. Then I was told that they had been overbooked. Plus they weren't sure that they had any more furniture handtrucks available. It was the worst uhual experience I've ever had. It was disorganized and chaotic to say the least.
Ellen M. le
When I returned the truck I was told I went 100 miles over then 55 miles agreed upon. My location was 23 miles one way! I had to go 17 miles out of the way just to get the truck. I asked the uhaul worker if he’d ever been to my original location. He said yes. I said so you think that is over 100 miles away? He eventual waived the mileage fee BUT then I got charged for 3 gallons of gas! I filled the truck to the exact point where the needle was when I started out! I didn’t know that uhaul is now in the business or ripping people off! I will never use uhaul again! Someone was dishonest in this transaction and it wasn’t me!!!!!!
Warren S. le
This location is our first choice because of the inventory of trucks and the ease of returning the rental after hours
MILTON W. le
I had a reservation for 10:00 am. I checked in on line and arrived at Uhaul 15 minutes early. It took an hour to get my trailer.
Alyssa C. le
I submitted mobile pickup at 6:30 and when I arrived at 6:30, there were no trucks that had been checked in and I had to wait in line in the store for an hour before being able to get my truck. Not only is this against your guarantee for the right equipment at the time, but it also was a huge waste of time and made the idea of the express pick up completely moot.
David H. le
Truck was filthy. Someone before my rental had hauled greasy dirty equipment and floor was covered in grease and grime. Truck had high mileage. Air conditioning did not work.
Jessie D. le
There was only one employee working on a very busy Wednesday night. A manager was there in the back but never came out to help with the line, which was infuriating. The one employee at the counter was super nice and friendly but had me waiting for a whole hour since I was returning an enclosed 6x12 trailer and it wasn’t going to be a quick transaction. He allowed two people who came in after me to be helped first and they took longer then my actual drop off did. The woman who came in after me picking up a truck took almost 30 minutes! I waited an hour to drop off the trailer, which took less then 10 minutes to do once I was helped! Awful experience. Hopefully the manager finally came out to help because when I finally was helped there were 6 people who were now waiting behind me. Awful customer service. Awful ending to my rental experience.
Kimberlly P. le
Excellent customer service they went above and beyond to make sure we were taken care of.
Richard S. le
A 2 hour estimated installation turned into 6 hours... I would recommend telling your future customers (that are waiting in the store) when you know it's going to take way longer than expected so other arrangements could be made.
Hensell H. le
Would use again
Connor G. le
I got there at 7 am to pick up my truck and the truck I had was double booked. Someone had been given the same truck. Eventually that got figured out. I then went to the key box to get my key and no key was in the box to pick up my truck. I had to call Tim who was the emergency contract and it took him 30 minutes to come down to the Uhaul location and get me my key. I ordered a furniture dolly and there was no furniture dolly in the truck. There was a hand truck and an appliance truck, neither of which i ordered. This showed lack of care and not being thourough with work. Extremely disappointed and will not be using uhaul in the future. We had a deadline and we missed our deadline because we were and hour late getting started on our move.
Pamela A. le
There was a terrible smell in the truck. Took a bit of time when returning.
Reginald H. le
The waiting in line was way to long.
Akintola L. le
More employees on the weekend. The employees are cordial and hard working speedily to satisfy customers promptly
Charles C. le
Timothy and Darren are great at customer service they are very professional and I can count on them all the time. They are pleasant and very astute at what they do.
JOHN H. le
The light needed to be on in unit
Kristen B. le
The manager (whom I didn’t catch his name ) was the best ! He went over and beyond to make sure we were taken care of !
Ben J. le
Cashier was a trainee. Truck had check engine light on all day. Employee said don't worry about it. The UHaul online system is TERRIBLE! You sent me an email to go to the WRONG alternate site. Cost me an hour. And they could not find half the info I had put in.
Rayvon R. le
Was always the best Haul location to rent. No longer the case. Took longer to check in (having pre-checked in with phone) - than it ever took before without pre check in & payment. Alas, I've been to worse Haul locations. This one was just always a notch above - relished renting from them when able.
Peter D. le
Great staff— friendly, helpful and very professional!!
Stephen F. le
Staff was excellent. Equipment was clean, but needed the following repairs: 1) Fix air conditioning on the truck we rented. It did not work at all. 2) Fix passenger seat belts. They were either missing or not accessible.
juan v. le
Great Hospitality, and very professional.
RANDY B. le
Very professional staff.
Tommy T. le
Arrived at 9:00am. Walked out with keys to me RESERVED vehicle at 12:10pm. Why? One person on site; Sunday. One person to work the desk, issue the vehicle, accept incoming vehicles, etc. This comedic episode has ended my relationship with UHAUL. Never again. To many other providers who actually care about their customers.
Danielle B. le
I wouldn’t recommend this facility for the simple fact that this company literally calls you the same day your storage rent is due to bug you about paying, which is VERY annoying!!!
Gary R. le
We had a 4:30pm reservation and arrived at 4:15pm. It took 1 1/2 hours to get waited on. We didn't leave until 6:15pm. The two employees there were very nice and working very hard. This location was severely understaffed. The computers kept freezing. A manager should have been at the counter helping. Especially since it was the first if the month.
Courtney E. le
Understand the customer's needs and concerns. My drop off location was confused and caused an overage in mileage. I should not have been charged for this.
Josh P. le
Wait times were insanely long. I had a reservation for pickup at 9am, I didn't get the truck until 11:45am. And that was only because 3 people in line ahead of me left. The line was wrapped around the building. Had to park my personal vehicle across the street in an unattended vacant lot. Did not do any sort of walk around on the truck or trailer, if they had done so they may have saw one of the trailer tires was low preventing the tire from blowing out which it did later that day. I sat in the truck on the side of the highway for 4 hours before it was repaired. Pushing my hired help into overtime, costing me even more than planned. Also, did not have a place to park truck once dropped off after hours. This rental cost me well over $1,000 in time and labor I paid out in addition what I originally budgeted.
Andrena A. le
Advertising wait times would be good. Waited an hour because of the number of people renting vehicles at the time. The staff was efficient and apologized for the wait. The young woman who checked me out was wonderful.
glenn b. le
They were extremely busy and the woman that helped me(she was the only woman working at the time) was very nice and very helpful.
Anandfankar M. le
I have filled the fuel tank to the same level which they gave me and they have charged fuel charges and fees for me which is close to 50$. Not able to accept these things.
Omar C. le
Check engine light on and it was so slow as I drove plus the gas level so low.
Tia M. le
Awesome customer service and great pricing! I will definitely refer others to this business and should I need a truck for hauling, I will also return!
Laurence R. le
They told me the return was all set, then, by luck, I spoke to another guy who said that, no, I wasn't done, that I was on "hold". Had to convince somebody to help check me out. But it was better than the place my contract said I was supposed to return it to, who flat out refused to take the truck, even though that's where my contract said to take it. My UHaul experience was terrible. Different truck than I reserved, at a different location than I reserved, and returned to a different location than the contract said.
Kathryn D. le
The facility was clean and easy to access. Sometimes it was difficult to park your car near the loading/unloading area due to the unused trucks, but it was not a substantial problem.
Christopher L. le
Staff was unfriendly. The associate as rental check out was combing his hair with a key. The return took longer the rental process. The associate charged to credit care after being told the it was a cash payment.
jonathan h. le
This location was very understaffed for the volume of customers it has coming and going. It took me an 1hr and 15min to get my truck which I had reserved the day before via phone. They were so busy they barley had time to check the truck in before handing it off to me and it was dirty on the inside of the cab which I am sure is only due to how overwhelmingly busy they were. The staff was pretty good considering all the frustrated people waiting too long in line. The truck ran fine and we had no issues from it. My recommendation if hire more people.
Jonathan O. le
I made my reservation online weeks in advance of my move date. I received an email two days prior to the date confirming that all was well with my truck. The next morning, I got a call that they didn’t have a truck for me. I spent half an hour on the phone being jerked around by customer service and ultimately had to agree to drive an hour and a half back to return the truck to the original location AFTER moving all day because they overbooked the truck. I of course would be charged for this mileage. I agreed because I needed the truck. I then got another call that evening at 8pm that they had given THAT truck away too. I spent another hour on the phone with a rude, defensive customer service rep in order to get the problem fixed again. They use a tactic where they purposely feed you incorrect information, such as the wrong “preferred pickup” location hoping you won’t correct them so that they can move you 50 minutes across town to a different dealer. They then get defensive when you correct them as if somehow you didn’t click a button choosing your location and then get three separate emails confirming it was the location you actually chose before they pull that play on the phone every time you call them. Anyway, the girl on the phone finally “moved some trucks around” and “confirmed” my truck for the correct location at the correct time as a one-way trip (which was my original booking). The next morning, I showed up to get the truck and could no longer use the 24/7 Rideshare that I signed up for. After waiting in line, there was, of course, no truck for me. She lied on the phone to get off the call since her shift was ending soon. I was able to confirm this with the nice gentleman at the actual store location. He was able to get me into a truck, but I had to do it as in-town and pay the extras mileage to return the truck, plus the extra gas, plus spend an additional 90 minutes on the road after a really hot full day’s work of moving. Will never use Uhaul again.
Kula K. le
Great customer service!
CARMECIA R. le
Staff was professional, helpful and friendly at this location
CLYDE M. le
Was it necessary to charge me for 1.7mls beyond the allotted milage, I thought that was tacky.
Marvis K. le
Check in online/app was awesome. However, a lady made me still wait in line although the app said skip-a-line and display the key code from my phone. They guy who helped me at the counter gave the key... it was fast and quick. Return was awesome. Fast and Quick. Great experience.
Anisha B. le
I used a auto trailer and it was insisted I buy additional straps. The person at the Uhaul place put them on, and when arriving to the drop off location they couldn’t get them off. The straps had to be cut off. Waster if $30
elsha b. le
Katina was very nice and conversational. Everything was pretty straight forward in my contract, but she made sure I understood. Would use this location again but next time, I will definitely just hire professional movers--- I'm exhausted!!
MARCELINO L. le
They gave me a good deal, everyone being very professional in what they do
Adam M. le
perfect service thanks for the help
julie m. le
girl working that day had on a wrinkled shirt and talked very fast and uninterested in being there. I get it but it should show to the customers, and she was unprofessional.oh well
Patricia G. le
This the only location I will go to. Excellent everytime!!!!
FABIAN J. le
The manager was very polite and friendly she has great customer skills she explained everything to me answered all my questions I would definitely recommend this facility to others 👍
Sean W. le
The store manager assisted me. She was very professional and attentive. The store was well clean and presentable. I would recommend that location to any customer.
Bradley K. le
The key drop off box slot was too small to drop the keys off so I had to waste time being transferred talking to different operators to figure out what to do. Ended up having to return them the next day. Other than that everything was fine.
Daniel S. le
N/A
candice m. le
Everything was awesome and both gentlemen that helped me were amazing and were so kind
mark c. le
customer service was great even though it was busy.
KEISHA D. le
The store manager and all the staff was absolutely amazing! Brandy always smiled with a line full of customers! Just made me feel important and was personal organized and super humble! All of your staff excellent and should get a bonus!
Kareem Y. le
Great service fast & clean working trucks with equipment for every situation.
Jeffery T. le
Great place to store your belongings
VALERIE W. le
Make sure equipment is well maintained. 2nd time I've rented equipment that was broken or not maintained. Had a flat tire this time.
tarsia p. le
They was very professional and great !
Ricardo G. le
Unpleasant experience useless effort to "pre-register" on line to save time when we had to go over the same info over the counter. Corporate dictates giving references. I don't give those out. They reply is well thas because weve had our equipment stolen. Really? Do I look like a F*C**NG thief.? When you already have my CC info on file. What kind of moron dictates such rules and then trains their staff to insult customers that way. Equipment for an AT the Right wheel strap was ripped out barely leaving anout 18 inches to ratchet. I know my way arounf this type of equipment. To me not an issue but to a less experienced consumer could be a major problem in regards to safety and property damage, not to mention liability should a catastrophic mishap occur. So if you corporate types are reading this, take note we the customer don't give a rat arse you have the largest fleet or a confy ride. We want to be treated with respect and receive SAFE and clean equipment to go about or own affairs.
John C. le
Some of the staff at this location are very lazy. The guy at the counter took his time with extra long pauses for no reason. It should not take 20 minutes to check out a U-Haul that was pre-reserved with all of the charge information. His personality was very unenthusiastic. Then when I returned the vehicle there was no one outside to check us in even though the sign said wait here. I went inside to ask why wasn’t anyone outside and i was told that the guy should be out there. Come to find out he was hiding in the back and came out looking confused. There was a line of cars stretching into the highway. This location needs new management.
Chris P. le
There was one attendant inside. He was providing great service for being the only person working inside
shalimar o. le
Confusion between booking over the phone ....was given wrong info....then when checking in at store....stressful...trying to ck in ....after given wrong info
Romona h. le
Somewhere for customer to sit while waiting.
Wai Han K. le
Actually reserve the truck that I made a reservation for instead of sending me 15 miles away to pickup a location. 30 miles round trip and then charge me the miles because someone made a mistake and gave away the truck I reserved.
Ginger W. le
I signed up for the 24/7 pickup. Arrived and it said my reservation had expired. Had to wait in line behind several people with one cashier which caused me to be late for work. This system sounds great, but it flawed. I feel as though I should have received a discount for the inconvenience of arriving late to work as a result.
Lowette S. le
Excellent customer service
Tiffany R. le
A1 Storage is ALWAYS on the money when i rent from them. especially Ms. hannah
alexandre V. le
The staff are really helpful and nice
Patrice S. le
Make sure everyone involved is in compliance with the overall experience.
Dana R. le
Staff is/was courteous, helpful, fast.
Benjamin M. le
Great guy running a good business!! Enjoyed his help!!
Corey T. le
Perry was great prior to him servicing me I waited 45 minutes to be seen two other guys walking around besides the one Peterson helping ppl ignored the line to do whatever they thought was more important
Kumar V. le
backside lock was not working. i used only 11 miles, but they charged $ 8 for gas. expecting full refund for this life time worst experience
Christopher K. le
Cant remember everyone's name but everyone was very helpful and nice. Nice atmosphere. They all deserve raises.
Elizabeth T. le
Please make customers aware when the vehicle does not have a full tank of gas. I drove 7 miles in the van and put $20 in gas into it. " no fuel refunds" So basically UHaul ripped me off for $15.
Shawnique S. le
Everything about this visit was unsatisfying. Poor customer service, agents seemed not prepared to offer good service. Van smelled like someone smoked in it. It was dirty outside as well. Never had this happen before. Will no longer use this location. Please hire agents that care about others and have the ability to do what it takes to get it right.
Jarvie Y. le
They are always friendly and professional, especially Brandi and Jessie.
Nicholas T. le
Continue to have great customer service!
Ronesia M. le
Sales associates were all awesome. Wouldn’t change a thing.
Kamaria W. le
The team were very friendly and very helpful!
Alisha P. le
Clean facility, helpful staff.
Arielle W. le
Make it more clear when to bring equipment back. I got charged an extra late fee because I was 30 minutes late due to traffic. That was a bit much in my opinion.
Robert K. le
Excellent customer service. They answered all my questions and went out of there way to help me out. They were very busy and help all customers out as quick and as best they could. Thankyou..
Jarvie Y. le
Sometimes the computer crashes when checking in. Could improve that.
Luke P. le
Mobile check in process became a nightmare but in-store clerk more then made up for it. He made sure the truck i was assigned to was not trapped in(which it was) and promptly changed it to an accessible one. Had this been an out of business pickup I would have never been able to get the truck at all. All stars are for the inside clerk.
Rob R. le
Your computers were fouled up. It took me about 45 minutes to rent a trailer. Really not a good transaction to ask me about.
DERRON M. le
I was in and out in a timely manner
Elizabeth T. le
Nice people. Gets crowded at times
Napoleon R. le
Thank you for the storage
Reba K. le
Keep up the awesome customer service
Cynthia T. le
You all did great
robert m. le
nothing
samuel f. le
orderd a truck for 10am in Kennesaw had to pick up in Smyrna totally out of my way wasd told at 8:45
Christopher H. le
There were five customers waiting to be helped, most with reservations, that were forced to wait longer than an average wait time because there was only one employee completing the check out process.
Michael S. le
SLOWEST LIME I HAVE EVER SEEN IN MY LIFE FOR UHAUL! I WAITED IN LINE FOR 1 1/2 hours! No exaggeration! When I finally got to the front, I had a new guy! My original reservation was “lost” although I had confirmation text & email. I will NEVER USE UHAUL AGAIN IN MY LIFE
charles m. le
I had to wait over an hour in line to get the vehicle.
WEYMOUTH H. le
I wasn’t briefed about procedures for bringing back rental vehicle after location closing time. However the trainee I was working reservation with was doing great with finalizing process. I had expected to complete trip earlier but I was simultaneously had to switch loaner car to get my serviced car before picking up UHaul truck and move.
Angela D. le
Was told my reservation was at 1:30..Then got a phone call saying it was @4:00.Then got another phone call and it was for 6..I know sometimes there's no control o er situations but I had to walk ...Not their fault but it was a real inconvenience..All the time changes...
Nikhil A. le
The signing up process with the link is slow . pls improve that part . Also verification of the renter by calling another number is also unnecessary , its a hassle.
SHEENA S. le
This location was my 5th location I visited due to my reservation from the last 4 establishment were closed or no vehicle available I suggest the agent call ahead before sending you somewhere and check and on top of that I was not compensated for the back and forth
W Lee B. le
After waiting over 30 minutes inside the building behind a long line of customers I was told that a guy in the parking lot could check me in. It would be smart if just one person inside at the customer service desk would just had made an announcement that we returning could do that, I could have been in and out in under 5 minutes. Also found a dead bird by the front door and a condom where I dropped the trailer.
Taylor W. le
Brandi was awesome! She was very knowledgeable about their equipment and explained everything to me to the fullest extent. The store was very nice and well maintained. I have used uhaul many times and I can say that this was the best experience I've had with them and I will definitely be giving them more of my business in the future.
Brenda R. le
The manager, Tim, was very helpful and professional.
Susan W. le
Everything was great!
Daphne W. le
I reserved the truck online since I was in a time crunch. The online process was filled with glitches which wasted time. When I finally checked in after being told I was not at the location, the staff could not find the keys. I will say that the staff outside checking the trucks were very helpful and remained courteous despite my frustration while assuring them it was not aimed at them personally.
vanessa h. le
We waited about an hour to get the keys to the van passing the appointment time. Location seems to be understaffed. The guy working there was nice he just really needed help, the waiting line was long.
DONALD G. le
AWESOME customer service!
Tamiesha F. le
This is my 3rd time within a month using this facility. They are always helpful, always knowledgeable, and they always take care of me. As I’ve said before, I don’t care what I’m moving. No matter where it’s coming from or going to...... I will ONLY use this location. This crew is beyond awesome every time.
Jonathan N. le
The staff was friendly and professional. I enjoyed working with her.
DANNIELLA R. le
Loved everything about it
Jeffrey K. le
This location charged me a fuel service fee and 7 gallons of fuel when I had already re-fueled the truck. I had photos to prove the tank was at the appropriate level when I dropped it off. The location reversed the charge, but they tried to cheat me out of almost $50 and if I had not had the evidence, they might have gotten away with it.
Steve M. le
The online check out of the vehicle does not work. I was expecting to avoid the line inside. Your system would not process the credit card and no matter what I had to go inside and stand in line for the key. What the website says you can do about avoiding the line is Not correct The van and the equipment and return were all great.
Chester S. le
They worked with me to get the specific vehicle I needed and had it ready on time.
Timothy T. le
Why I say no it’s not clean because is Smoking. I don’t pleased I talked manager but she say it happen sometimes, so I knew I was expect to smell good but it was smoking in truck so I’m just hope reduce amount but I’m little disappointed that we wasn’t finished but it don’t pleased smell smoking ......
Jonathan R. le
Great experience! Will use again!
Brandon C. le
I was charged a gas service fee when I returned the vehicle and there is NO WAY the level is where the employee states it was returned the vehicle. I put gas in the truck in a location not 1/8 from the drop off site, you can see the uhaul from the gas station i visited. There is NO WAY it was less than 1/4 upon return. I watched as i filled the tank up to ensure there was enough gas and put it so red bar would completely cover the 1/4 of the tank on dash board. Totally unsatisfied and unhappy that in the morning the employee states it is significantly less. NO WAY thats possible!!!!!!!
Steven V. le
The service and people were absolutely awesome!
Vladimy M. le
N/A
Horacheo G. le
Quick fast and ,,,,great attitude.....love the service..
AARON S. le
The manager takes the extra step to assure the customer is taken care of. Thank you!
Derek G. le
Excellent customer service
chelsea m. le
I HAVE CONTACTED YOU ON SEVERAL OCCASSIONS TO LET YOU KNOW YOU HAVE THE WRONG EMAIL ADDRESS.
Shakeda S. le
Great employees
pamela s. le
Nice people, refreshing
yvon a. le
Thanks you for your friendly Services render to me.
robley g. le
Although my experience didn't end well (storage contents were sold), the staff was very friendly and courteous, and the facility was always clean, neat and very well maintained. I would use Uhaul agai
Victoria B. le
My experience at this location has been nothing short of phenomenal. The staff are knowledgeable and friendly. The store manager Brandi is very accommodating. This location is an awesome one stop shop