Customer Reviews for U-Haul Moving & Storage at S Willow

Évaluation :

5

Great service as always

Évaluation :

4

There wasn't clear instruction about how to get the access card to enter the storage facility. When I went in the store to get the card no instruction was given, so I had to go back in a second time and then they told me I had to swipe the key card twice on 2 separate panels to gain access.

Évaluation :

5

When loaded my vehicle, I noticed that the fender that rotates to let the driver out was placed behind another metal plate. I had to disassemble the fender to make it work correctly. Other than that it was a great haul.

Évaluation :

5

Nice job well done clean quick friendly service

Évaluation :

5

The staff were very helpful and professional. Will definitely use U Haul in the future!

Évaluation :

3

The truck i rented needed some work done on it. It ran like crap and stalled out several times during the week i had it. Poorly maintained

Évaluation :

5

Clean the truck. Fit the doors properly. Make it watertight.

Évaluation :

5

Great location! Booked very close to closing time and they were still very welcoming!

Évaluation :

5

The women that helped me were great! The counter woman helped me with all my questions putting my mind at ease for my long journey. Thank you so very much for everything.

Évaluation :

5

They were great with getting me answers to all my questions and got the equipment right away.

Évaluation :

1

My gas gauge was at 5/8, not 3/4, as they said, when I started the van. I checked that carefully. And I returned it at 5/8, and yet was charged for 4 gallons of gas after traveling only 20 miles on a short errand! 4 gallons?! That's really chiseling the customer. I had even bought their insurance product to be nice.

Évaluation :

5

Nothing. Very easy pickup and dropoff

Évaluation :

5

Great service

Évaluation :

5

Andrea was Great I was in and out in 10 minutes..

Évaluation :

5

This is the location we use the most often and the team now feels like family. Everyone is always helpful, kind and they manage to make our rental experience fun every time!

Évaluation :

5

Both females who assistd me at customer service were very helpful and professional.

Évaluation :

5

Ive always found UHaul very helpful and the best out there. Im a prior repat customer.

Évaluation :

2

I arrived at site, and storage unit was not suitable and easily accessible because there were stairs and no elevator making it difficult to move furniture and mattress. Had to go to Bedford. NH facility to get appropriate storage and return truck. Very frustrating experience given that the storage space was recommended by U-Haul and ended up no be available le upon arrival.

Évaluation :

1

Horrendous customer service!! We were given a quote three weeks ago and reserved it while making our moving plans. Upon pickup on moving day, we were told that it had been entered incorrectly by the Uhaul rep, and we were now being charged an additional 1 200,00 $. They didn't offer to make it right, or honor the original quote in light of their own errors. BEWARE! Never again Uhaul!

Évaluation :

4

counter crew were great

Évaluation :

1

Only half of the employees were wearing masks and yes directly talking to customers who were obviously uncomfortable. My equipment I rented that morning was not available. Everyone waiting heard about the errors that had been made that day on orders. And everything was dirty including high touch surfaces.

Évaluation :

5

Amanda who helped me was super awesome and extremely helpful! Seamless operation from start to finish. Showed up a little early and was in and out I. 15 minutes

Évaluation :

5

Nothing at all! From your staff to the trucks and on to the units! Everyone is helpful and amazing. Sam is amazing to work with, he is an asset you want to keep!

Évaluation :

5

Great service

Évaluation :

5

Keep up the great work. Really nice experience. Everyone was very friendly and helpful. Thanks

Évaluation :

5

Great staff at this location

Évaluation :

2

Bent part of trailer. 175 $

Évaluation :

5

nothing, this location ix excellent. always a pleasant experience.

Évaluation :

5

YOUR DOING GREAT

Évaluation :

5

The layout of the parking lot was a bit confusing as you approach from the road.

Évaluation :

4

It was really busy at this location both when picking up and when dropping off. It would be best if another person or two could be hired for weekends coverage.

Évaluation :

5

The truck looked like it hit everything but the lottery. The truck broke down for 4 hours. 11:30 pm to 3:30am. It was 20 degrees out. I could not start the truck to warm it up. My daughter's were so cold and tired.

Évaluation :

5

Jamie was fantastic: knowledgeable, helpful, and cheerful!!

Évaluation :

5

Everything was great. Fast, friendly, and knowledgeable staff.

Évaluation :

4

As paying customers, we shouldn't have to performing the pre-check on the vehicle for issues on our own (using your website), the U-Haul staff should be doing that. If we are doing part of their job, we should be given a discount.

Évaluation :

4

The Manager was accommodating as the trailer exterior was not clean due to a frozen wash hose. I received compensation for the trailer being not clean.

Évaluation :

5

Nothing everyone was pleasant great experience

Évaluation :

5

Very good service. Thank you so much. I always rent uhaul.

Évaluation :

5

The staff are very friendly, they know the job

Évaluation :

4

The only problem was that when I got the trailer to my home, I found a box inside that was full of new trailer hitch connectors. I called the UHaul site and had to ask my son to drive to the site and return the box the next day. Otherwise, the trailer itself worked great and the personnel were fine.

Évaluation :

2

the truck you gave us was below par - we filled it with gas and then drove it and realized it would not be capable of getting to our destination. We brought it back and were given a new one also empty of gas but got no refund for the gas we put in the first truck. If we had received a refund we would have felt better.

Évaluation :

5

Everyone has been very professional and accommodating, great to deal with. I highly recommend the South Willow St location.

Évaluation :

5

The staff ( Manager , and associate Amanda ) Were EXCELLENT !!!!!!!!!!!! A+++++

Évaluation :

3

When I called for my rate I was told should be over 35,00 $ for 4 hours Ended up paying around 60,00 $ That's misleading information. Everything else was fine

Évaluation :

5

Good service

Évaluation :

5

Great job!

Évaluation :

5

Smooth process. These guys know what they're doing. Big time recommend

Évaluation :

5

I want to preface with the fact that I also work in the service industry and I do know it sucks to wear a mask eight hours a day. But I was very disheartened to see none of the staff masked properly when I walked in, and only the staff member who helped me pulled hers above her nose. I know they're uncomfortable, but if we don't all consistently wear them properly, we're never going to get to take them off.

Évaluation :

5

Amanda Soterion helped me with my rental. She is fast, efficient, friendly and clearly very knowledgeable. A great asset to U-Haul. Thanks, Amanda!

Évaluation :

4

The only "issue" I noticed is that the license plate light was dismounted from the body of the trailer. Otherwise everything went smoothly.

Évaluation :

1

I'm not actually rating this LOCATION as poor. there's nothing wrong with the location at S. Willow st. But you didn't ask about the overall rental experience- which was very poor, as usual. The problem is your online reservation system. I rented a truck at a location that's a mile or 2 from my home. The night before I get a message that I need to pick my truck up at a different location that's over 30 minutes from my home. (This happened last time I reserved a Uhaul too by the way). So, this last-minute change set me back well over an HOUR (more like an hour and half for the whole process), which screwed up the whole day, and led to a chain of events that made me unable to return the truck at the original time. This meant I was charged an exorbitant amount because I had to bring the truck back the next morning. First of all, it was not MY fault that I had to start the process later because your stupid online reservations system screwed me over. Second, I was apparently charged over 60 $to bring the truck back the next day by noon. If the rental rate is 19,95 $/day, and I added NO extra miles on it, then why did I get charged 3 days worth of rental fee for LESS THAN one more day?? You guys really need to straighten out your reservation system.Also when I tried contacting someone for help with this in the evening, I was on hold forever and finally gave up. Then I contacted the chat and had to keep prompting to get someone to answer me. Then the guy who answered was rude. So, customer service needs work too.

Évaluation :

1

I asked for the truck for 24 hours. I had it for 25 hours. Very disappointed and surprised that I was charged for another day after drop off..

Évaluation :

5

Very helpful in reviewing my van set up to make sure I had the right equipment to tow there trailers. Trail had a little dirt/leaves in it that I had to sweep out. But wasn't a big deal.

Évaluation :

5

Sonya was incredibly helpful and conscientious.

Évaluation :

5

Very happy with the staff, very friendly and eager to help if need be. Everything is so clean. I would recommend uhaul to everyone. Merci.

Évaluation :

5

Andrea Russell and Sam were great, Knowledgeable, and friendly. Andrea went above and beyond her duties. She came out of the office to show us how to properly use the ramp. She is a shining star!

Évaluation :

5

They even got me one closer to the door so i would not have to use stairs. Great service

Évaluation :

4

Would have given 5 stars. There were as many as four employees behind the counter, two just talking with each other while one waited on/checked out customers. Not a game changer but I waited five plus minutes to be checked out.

Évaluation :

3

Coast is high and increases are often

Évaluation :

5

Daniel is amazing manager and help a lot.. the customer service that bring the employees is very good.

Évaluation :

3

Last 8 months became real challenge between late fees and lien fees it seemed like no matter what id never catch up paying for space. Now my apartment has wall to wall boxes even on my table and sofa ! But its better then paying you 100 $month !

Évaluation :

5

Back in 2009 I rented a large truck from. Uhaul in Tilton, NH. and the UHaul Staff was Excellent. In 2018 I rented a storage unit from UHaul in Concord, NH and they were also excellent. Today Thursday October 15, 2020 I rented a storage unit from Arielle Vargas at your Manchester NH. Branch. Just when I thought the Customer Service at UHaul couldn't get any better Arielle and all the Employees at UHaul in Manchester NH. proved me wrong. Areille Vargas and all your Employees that took care of me were truly the very Best and provided Excellent Customer Service. Thank you! Sincerely, Bob Lozeau

Évaluation :

3

Initially, the storage unit was a good value. But over the four years, the price increases caused us to look elsewhere.

Évaluation :

4

a drop box for drop off payments would be helpful, more regular customer parking. Great Staff.

Évaluation :

5

I wouldn’t want to use any other storage place and recommend you guys to anyone who will listen!

Évaluation :

5

U-Haul/NH has always been good to me. It's a pristine shop,professional and knowledgeable staff, and the feeling that I matter as a customer with both the move and the storage situation. I've run into some very dificult times with my health (and in turn, my finances), and U-Haul has been kind and as understanding as a business can be--never once making me feel bad but rather doing all they can to see me to the other side of this thing. I will always have good things to say about U-Haul as a result. Thank you all very much.

Évaluation :

5

So simple - easy instructions and the staff was incredibly helpful when I realized I needed more room. I was moving from out of state, which was incredibly stressful and this was the one thing that was easy and calm. Merci.

Évaluation :

5

Very clean facility!

Évaluation :

1

The roof caved in from water damage. I lost everything and the insurance company did nothing to help and uhaul kept charging me for almost 2 years.

Évaluation :

2

We needed to upgrade our storage room to a larger one, we had to walk around the place 5x and wait like 10 additional minutes to find someone to help us. Then, not her fault, but she was new and did not know anything. They saw us pull in with the 27foot truck, we told them it was completely full, and the room that we were upgraded to did not even fit our stuff. we had to bring more stuff back to where we are staying, which is definately not the point of having a storage unit. I cannot even walk in there, so there is NO way of me finding anything ever until we move it all out. They should be knowledgeable of what size rooms will fit the trucks that people pull in with. If they knew they did not have a unit large enough to accommodate, I would expect them to get on the phone with a different uhaul in manchester or close by and find one that would be sufficient. If that is not possible, youre better off letting the customer know that rather than having an unhappy customer, because now my finace said he will never use uhaul again. and i really am not happy that i cannot go there to look for stuff when i want it. just saying- not completely her fault, she was new, but she should not have been left in that situation, there should have been someone knowledgeable with her until she was sufficiently trained.

Évaluation :

5

The staff are very helpful and funny!! From the moment you walk in everyone was great even the people’s standing outside!

Évaluation :

2

To many miscommunications about payments

Évaluation :

5

Sliding the card as one leaves takes some getting used to, but I eventually did. It also helps that you can go back hours later when you remember and slide it then LOL. Also, yesterday. I received a final auto pay reminder for July after I checked out of the unit last week. I know it's probably because the two systems aren't linked, but it still could be slightly worrisome to some people. However, a terrific experience overall, especially with the first free month after my move here from Texas and with the ability to get settled into my apartment more gradually and in an organized way. Finally, I get a lot of these kinds of auto-surveys including one for recent service to my Hyundai, and this was the easiest one to use. Too many of these things are attached to some kind of Google or social-media thing that my phone doesn't like. Merci.

Évaluation :

3

Was quoted 79 $.+ change when returning uhaul truck. They took 2 payments totaling over 149 $. Not impressed for an in town 24gr rental.

Évaluation :

5

Sam need a raise the manager there at South Willow in manchester has been a blessing in very hard times for me

Évaluation :

5

Uhaul staff went above and beyond any and all expectations to help with our needs. Very kind and courteous. Uhaul has the most tidiest storage units I've ever seen. Your the Best, Lee Follansbee

Évaluation :

5

I especially like the recycle area at the facility. I think it's a great idea to give people the opportunity to recycle the unused unwanted items

Évaluation :

4

It was quick and easy to rent the unit.

Évaluation :

5

The only complaint I have is you pay in advance and if you empty your storage early you dont get a prorated refund

Évaluation :

5

I had no issues thankyou guys

Évaluation :

5

Although the process takes too long, the customer service was outstanding. The "storage manager" was informative, friendly and knowledgeable.

Évaluation :

5

Amazing team!!

Évaluation :

4

great jon ny everyone

Évaluation :

5

The best experience I ever had I always will recommend u haul to all my friends and family The staff was very helpful 👍👍👍👍100 %

Évaluation :

5

Everyone at this location was always extremely helpful and willing to accommodate as much as possible. Moving can be one of the most stressful times in your life, but I'd say they made it easier.

Évaluation :

5

Yes everyone was great

Évaluation :

5

Amanda and the other young lady (her name starts with A) we’re both very helpful to me.

Évaluation :

5

Every one was helpful and friendly.

Évaluation :

5

Merci

Évaluation :

5

Fantastic

Évaluation :

5

Smooth process for as busy as it was that day.

Évaluation :

1

The situation is very complicated so I’m waiting on somebody to call me from a higher up because I have a formal complaint with this place and some of the staff which is assistant manager

Évaluation :

5

Building very clean climate control and secure

Évaluation :

4

The sales and service very good. I do wish the customer service area was handicap accessible. The steep stairway is very difficult to maneuver for those of us with walking disabilities.

Évaluation :

4

She was very friendly and have us a month free!

Évaluation :

5

Uhaul left me stranded in Tampa 12:am after you took my money. Pd taxi from airport 35 $then 50 $more to Wesley Chapel. In the future I will use Penske or Budget rentals NEVER again will I use Uhaul

Évaluation :

5

after having a negative experiance with uhaul as a company, this location was understanding and made my needs feel attended to and my day was much easier! i think this location deserves an award!

Évaluation :

5

The entire team the day I came in, were so courteous and helpful. I appreciate the help and friendly faces. Thank you, Manager Sam, and both associates Jamie and Andrea!!!

Évaluation :

5

quick and easy

Évaluation :

5

We were very impressed with the service and care we received upon returning our truck, trailer, and blankets. Everyone was overly accommodating and went out of their way to help us at every turn.

Évaluation :

4

Great location for the past 2 years. Thank You once again.

Évaluation :

5

Great customer service!

Évaluation :

5

The girls at counter were superb and helped me all through my experience.

Évaluation :

5

Friendly Service!

Évaluation :

5

Exceptional service and no pressure.

Évaluation :

5

Everyone was extremely friendly and helpful.

Évaluation :

5

I just love this Uhaul Facility, from Sam the Manager down to all the staff who have been nothing but helpful and kind. Look no further for rentals and storage in the Manchester area!!!

Évaluation :

5

Very prompt and courteous! Thank you.

Évaluation :

5

Outstanding service! We will take all our moving and storage needs to this facility.

Évaluation :

1

Our storage unit c-7 was blocked by trucks multipletimes could access and our items had water damage to all of our property destroying our stuff they are terrible never get U-Haul storage !!!!!!!!

Évaluation :

5

This facility is very clean and easy to get around in. The Staff is friendly and knowledgeable and I will be recommending them to everyone and will use again in the future.

Évaluation :

5

Great service, took care of everything!

Évaluation :

5

Great place!! very kind helpful and understanding staff i would return in a heartbeat. Great work ladies and gentlemen keep it up..

Évaluation :

4

Everyone has been very helpful and pleasant to work with. Steven (i think) that rented me the unit was great and very accommodating with my requests. Breeanna & Tracy helping me find and get into unit

Évaluation :

5

Everyone was SOOOO nice and I was happy with my time there....it just became so expensive that I could no longer afford my unit....otherwise I would not have left! :)

Évaluation :

5

Great experience! Kate great on the phone. Rich a gentleman at the desk. Willie cared, directing the loading of my furniture pickup. John and Max carried the furniture carefully and skillfully. BEST!

Évaluation :

4

The service at the site was excellent but the U-Haul system's inability to recognize and process my USAA Visa credit card either via the phone reservation or in-person is unacceptable.

Évaluation :

5

Muy servicia con los clientes

Évaluation :

5

Staff is very friendly and helpful

Évaluation :

5

Professional and friendly service

Évaluation :

4

I Was very happy with the unit. But I found that a lot of time the garage door were left open and any one could walk right in. That was the one thing that I don't like about it. Andre

Évaluation :

5

Sincerely love this company, I was prompted to do this review and although I am currently employed here, will say this is the most team oriented workforce ever. Best Boss Ever. Best coworkers ever.

Évaluation :

3

Would have been nice if customer service person could have stopped arguing with coworker and helped me without me h JBC to ask if someone could help me - not impressed with professionalism (lack of)

Évaluation :

5

Great service

Évaluation :

5

Being required to comment to submit the survey is annoying.

Évaluation :

5

The manager was great when I had a move out issue. Thanks. If I ever need UHaul again I will come to S Willow in Manchester.

Évaluation :

5

Merci.

Évaluation :

5

Excellent service, both attendants worked hard to satisfy my needs!!!

Évaluation :

5

Clean. Staff was always pleasant and helpful. Use them often for rentals and storage. Excellent managed location.

Évaluation :

5

Great People and Great Service! Sam goes above and beyond the expectations!

Évaluation :

5

Highly recommend! If you are moving locally or across country call Sam in Manchester. I am telling you - this will be the most cost effective and flexible option. Merci!

Évaluation :

5

Sam and the team at U-Haul Manchester were outstanding! Let's talk about Service, Convenience, flexibility, and communication! From our initial contact to our last - they went above and beyond!

Évaluation :

5

Weu helpful staff!!! They were extremely nice to me and my family. I highly recommend them!!!!

Évaluation :

5

Richard Andrews at the U-Haul at South Willow St Manchester, NH provided me with above-expected customer service. I believe he should be praised for the amount of customer care. Thank Richard Andrews

Évaluation :

5

Getting through to customer service takes.too long (15 or so minutes each time) but service at the facility was fantastic, expeditious, and smooth.

Évaluation :

5

Thankyou so much.

Évaluation :

5

The staff was great at the South Willow center. The price was high and the increases ere way to often. Thank god you have a great staff.

Évaluation :

4

Danielle was very helpful and friendly. She was nice enough to walk me to m6 storage unit to make sure I was happy with the location.

Évaluation :

5

.

Évaluation :

5

Berry good

Évaluation :

5

Courtney dropped off our full UBOX,and picked up our empty UBOX. She was super courteous, prompt and so efficient at her work! Thank you Courtney!!!

Évaluation :

5

Na

Évaluation :

1

You failed to pick up my U-Box on the agreed upon day, then charged me for an extra month rental due to your mistake. Your customer service is terribly broken. I will never use U-Haul again.

Évaluation :

5

I was so happy with the enrire process. I moved across country and the folks at uhaul made it easy.

Évaluation :

5

Really grateful with the amazing help I receive from Richard and his team. I really recommend anyone to visit them to experience what I experience. Thank you guys. Sincerely Customer Ivan Ponce

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

The only thing I had a problem with his you have to pay extra for 24-hour access. In the past you always had 24-hour access with no extra charge.

Évaluation :

4

Good storage location, easy access, and staff were knowledgeable.