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anne G.Customer Reviews for U-Haul Moving & Storage at S Willow
Testimonials From Recent Customers
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The 20' truck I rented needs the steering tighted up all over the road. You need to hire more people at the front desk almost a 2 hr wait. That really sucked.
Stephen N.I made my reservation online and completed the online check in but still waited two hours when I arrived to pick up the trailer. There was only one person working at registration who was checking people in and sometimes needed to go outside to retrieve the vehicle for the customer. The woman working was extremely pleasant and did a great job getting customers checked in and into their rental as fast as she could. She did the best she could but needed more help. Customers in line behind me were very frustrated.
Robert P.Excellently run location. I appreciated the promptness, service, and kindness. The truck was also spotless. Thank uou!
Alexander P.Rented a utility dolly and it was t in the truck
Amanda G.Very upset about the bait and switch on the communication and location “bait and switch†approach. I ended up having to switch reservations day of and drive an additional 100 miles out of way for the rental. After my overall experience, I will utilize another company in the future.
Olin M.Woman with purple hair was amazing. She had a room full of customers and she was calm and professional. The person that was helping me was new and she was patient with him and explained the computer glitch quickly to us both and got me out of the store quickly and with a smile. The location was super busy and she was cool calm and professional. Highly recommend after this interaction. I use uhaul often and this was by far the best interaction on both ends to this day!
Jodie T.I found you very professional. I actually recommend this place to anyone who's been looking for professionalism to look no where else.
manfred K.More staff they are stressed beyond means and still handling it. Imagine how well you would do with more staff.
Shane F.Kristen is the best she works super hard for everyone
Aaron G.Everything was great and smooth aside form the long wait in the lobby.
Jessica W. | Premières impressionsNothing .... service was excellent !
Rick H.Unfortunately the truck was not returned on time and was not ready on time but that was not managements fault and they made it right for me in the long run. Great Store !!!
pierre B.I've been a customer here for many years ..one of the best U haul dealers in southern NH ..
Jay G.Truck was dirty inside ( no big deal) 3 tires were bald on the back. I understand the craziness trying to find customers trucks but maintenance shouldn't be ignored Other than that everything was great
Carlos H.The customer service rep was helpful, efficient and friendly.
Stephen L.When I returned the rental, I told the associate that in the past when I rented from Uhaul, the rental vehicle gas had to be full upon return. Well, I recieved it on 3/4 full and returned it full. Asked associate if I could get a credit for the extra 1/4 of gas I put in (as we all know gas is not cheap these days) and he laughed, saying better that way then us having to charge you six something to fill it up! Really disappointed with his response.
Maureen M.The people were friendly efficient and patient. It was so busy and customers had a range of problems but workers were so accommodating. It was an impressive experience. Loved the ease of having done the reservation on line. Tks!
Rachel D.Staff was knowledgeable, efficient, friendly, and seemed to be having a good time (which makes an environment more pleasant to be in). They answered all my questions and concerns. The van worked fine and had some higher-end features I didn't expect like rain-sensing wipers and collision prevention camera. Oh, and back-up camera--so much nicer than backing up with just side-mirrors! However, they are very serious about their timing. On a weekend, your rental is likely reserved by someone else within a couple of hours after you bring it back, so add some buffer time into your reservation to avoid stressing out you and everyone else. I would definitely go back to them for future needs.
Kerrie S.Y'all did perfect and everything with U-Haul was excellent
David R.There were no instructions in the “contactless pickup†to go inside to get the key, so time was wasted during pickup trying to figure out where the key was. And on return, there was no key drop box and a huge line inside, which also defeats the purpose of “contactless drop off “
Eric R.I Jess answer the phone when someone calls. customer servicePhone get too busy no one is answering it
ADAMA J.Good people and cares
Haji J.Truck we waited 2 hours for road side assistance after using it to load storage to move 2800 miles. Once roadside showed up the truck was deemed undriveable and not safe….no replacement to be found except the next day 90 minutes north of me and I was in hamstead NH. Went next day to get that truck. Nice people but trucks tires were out of balance… made a very unsafe ride, over heated and constant traction control light on…. I'm very very disappointed in Uhaul.. I had a dealership for 11 years and never would do this to a customer….$3500 for a very awful experience…. Not to mention I was starting a new job and running a day late due to first truck… paid movers the day we got it to have to break down…. These trucks are a money maker and poorly maintained. Trust me I know..,
Karen M.Very friendly and good customer service
Blaise M.The place was busy but these guys were killing it. Everyone was upbeat and no one waited more than a few minutes.
Anoop S.Great crew. Tara was awesome.
WilliamJoseph M.Employees are very Professional and friendly. Check in/return could be quicker but busy day.
Richard W.I understand they are experiencing staffing problems like everyone else, but the customer service agents could not seem less interested in helping us. The employees were just casually chatting amongst themselves while the long line of customers waited.
ronald T.Does anyone ever read these?
Marc T.I would not change a thing. Richard Andrews and his crew are great all around. 10 out of 10.
Tim Humphreys T.Great location
Ralph K.I reserved a 20' truck 3 weeks ahead of time. The day before my reservation I was told there was none available and I would have to drive 30 minutes away to get a smaller truck and trailer. The people and the facility were great, but very frustrating having to deal with that last minute.
Andrew S.I had to put air in the left front tire 3 times. Last time was it 10 o'clock at night in the pouring rain it was not appreciated. And I filled the tank according to the guidelines it said it would have given me right amount where You it needed to be to only return the truck after putting gas in it across the street from the Uhaul place and then being charged in additional $24 for gasoline. My truck reservation was for Bedford New Hampshire at 9 AM I didn't get my truck untill almost 10 AM in Manchester New Hampshire I do not blame your workers they were very kind and courteous there's not enough trucks and enough staff for all of the reservations that are easily made online
Jennifer F.I got a receipt to my email for $46 and my card was charged for $100. Every time I deal with uhaul I have a problem. 0 stars.
Ryan S.The check out instructions were terrible there was no prior warning I needed all the required documentation to sign out a truck.
Steven H.Nothing everyone was great and extremely helpful!
Gene M.My vehicle was not at the location, no other 20' truck was available. Had to down size and travel to another location. Lost 2 and a half hours
Daniel M.Excellent customer service and even though the vehicle showed it's age inside, it was well kept and even smelled extra clean.
Nicholas A.This location was extremely helpful and respectful to us, knowing how exhausted we were, they did not charge us a late fee, and explained the insurance on the unit's well, so that I knew which one was right for me. I appreciate the kindness of everyone at the Willow st address
Kelley S.Very Professional and caring for there customers and helping them with everything to make sure there experience is top notch.
Jill L.The first location I picked in Hooksett had my order 2 days in advanced. It was confirmed but when I went to pick up my order they did not have the vehicles for me and they never called me to tell me that. So I went to another location
Wendy M.Dirty dash, steering wheel and inside windows truck ran very well a/c worked great outside truck was clean
Don H.Ac in the unit in the truck was not working.
Mitchell R.Wash the windshield please.
Donald S.I rent trucks here several times a month. Just wanted to say I have had great service. Paul Aaron in particular makes my return checkout quite smooth. Great guy!
Hercules P.Nice job
Steven M.GM was fast and efficient! Always a pleasure working with these guys!
Paul L.Flawless rental great staff.
Charles C.Even though they were very busy with customers on the phone, they were still available to assist, in a kind and efficient manner.
PURCELL P. | Premières impressionsPaul Aaron was great and very helpful!
Krystal M.I found damage to the drivers side door that no one noticed before renting to us. I got it cleared up before leaving luckily. I don't think this should be the new customers job to find problems before leaving. That's the job of the person checking it in when it's returned. Other than that everything was good. I'd definitely use them again.
Jennifer D.I received a phone call the morning before my trip that my truck was given away, and was asked if I could pickup the truck at a different location, which I obliged. That morning I go to pick up the truck and learn that my truck was given away twenty minutes before I got there and that I have to now go to another location to pick up my truck. With a reservation made weeks in advance, I don't see the point if the truck is just going to be given away anyway.
Bryan H.The only problem was when returning the truck no one had Inform us ,that all we had to do was wait outside with the vehicle not knowing we went Inside and waited in line to find out after to go outside and someone would help us
Judy A.Mice ruined half of my stuff in storage
sharon b. | Expérience généraleGreat crew! Fast and efficient from start to finish!
Paul L.Paul was amazing! He got my truck ready for me, checked me in and got me on my way in record time!
Evynne G.Facility and staff top notch My favorite storage facility by far Very pleased
Patricia P. | Expérience généraleHorrible service way over priced truck was really old and out of alignment,don't go here
Daniel R.No problems. Everything went smoothly.
William F.Excellent staff and very helpful
Marquee B. | Premières impressionsDid not like that you have to stand in line twice when you rent a U-Haul and rent a storage spent so much time wasted standing line. But besides that the staff was nice
alicia c. | Premières impressionsMy customer experience was great until the new female assistant manager was hired. She's rude jusgemental snobby and I'm not be in customer service at all. She will be the reason that place will lose customers I've had friends with me that were thinking of getting a unit there and then saw how she was with customers and instantly changed their mind because of her attitude and judgmental behavior. She is the reason I refused to fix my account work that store. Other than that the rest of the team is amazing but she brings the 5 stars down immensely.
Jessica C. | Expérience généraleRichard and his team at the S.Willow location in Manchester NH are very friendly, helpful, and excellent at what they do. They are a well oiled unit, and work extremely well together. They deserve raises. Thanks to them again, for everything.
Wade W. | Premières impressionsIt seemed like every time I went there they were waxing the floors so I'd have to come back or wait. The door to the unit was not on level so it was extremely difficult to get my lock on and off so much so that a few times I couldn't open it or close it so I'd have to call a friend to help me or even have to come back or leave it unlocked. Trying to get through to the location itself was always an issue, I'd always get sent to the call center.
Maria B. | Expérience généraleThe front counter ladies are always rude, never a thanks or please or politeness
Tamara L. | Expérience généraleSupposed to have climate control and I was paying for it ,it was so cold i side , some of my stuff got broken because it was too cold was 52° ,when I used to rent before it used to be 65 and I asked them to put it up to 65 one girl was rude to me , she said it needs to below 55° , that's not climate control to me sorry .then they upped my rent and i was only there 4 months. I wont rent from uhaul ever again . Plus i didnt feel safe . One guy was sleeping in his storage that was next to my first storage , then had to park outside because both stall where taking up by guys doing drugs in their cars , smoking and working on his car . I told someone about both Incidence. I didnt feel safe going alone .
Marie G. | Expérience généraleThe day I moved into the facility on my current unit there was snow everywhere making it difficult to move into the facility. I was promised 1/2 off of the unit for all of the issues, however I am uncertain a credit was applied. The sliding electric door was stuck and had to be held open manually. There were numerous tows blocking the entrance and I was unable to access the closest door to my storage unit. I have pictures that document these facts. A $400 air conditioner was stolen along with other items and boxes out of a unit I vacated. When I requested a claim be filed for theft I was continuously put off and have dealt with retaliation for speaking up for my legal rights. I was forced to contact the main office and reached someone who finally gave me the regional managers telephone number, as no one would provide the regional managers telephone number to resolve basic issues. Brittani, the Regional Manager was very helpful and professional. I was lied to and treated poorly and bullied by the current S. Willow facility manager, Richard. Before I spoke up in regards to the theft I had no issues with U-Haul. I would not recommend anyone rent from this facility. I am out a $400 air conditioner and other belongings that were stolen out of a storage unit I rented. I paid for insurance on the storage unit and the insurance should have covered the theft. After speaking up about the theft I faced retaliation and would never use this facility again. I no longer trust the facility manager, Richard at South Willow Street U-Haul. The previous manager was respectful, kind and caring. The current manager is unprofessional, rude, abusive and does not respect the customers, or honor his spoken words. I am thankful for the Regional Manager Brittani for professionally and maturely handling my concerns, however the fact still remains that a theft took place and U-Haul refuses to take responsibility for this criminal action against me. U-Haul retaliates against those who are robbed at this facility. I have met several amazing young women staff at this facility who went out of their way to provide kind and caring service, however with the current facility manager they are afraid.
Carol P. | Premières impressionsVery curtious staff, very knowledgeable, and immaculate place. I would do business there in the future!
JOSEPH M. | Expérience généraleJamie was extremely nice she had a great sense of humor! Best customer service I've ever had.
Skyler R. | Premières impressionsYour assistant manager was a doll and eased the stress of moving and the original storage unit we had purchased elsewhere being too small. Very kind and generous
Stephanie H. | Premières impressionsJaime and Richard were more than helpful. Highly professional. Kudos.
Patrice S. | Premières impressionsIt's been a very hard time during Covid. Many people have been affected and are still struggling very much so. The uhaul on S. Willow we're totally percent fare with me. They really tried to help me not lose my personal belongings. The store manager was so helpful. I believe his first name is Ron. Thank you so much S. Willow Store. Manchester NH
cheryl p. | Expérience généraleOne of the best teams I have ever had to deal with in over 40 years especially Sonia!
JOSEPH M. | Premières impressionsSmooth and easy lease process.
Andrew H. | Premières impressionsStaff was really helpful and friendly
APRIL S. | Expérience généraleThe storage is good enough for me and it’s great you everyone
daniel d. | Premières impressionsWould've continued to store with Uhaul but the fact the rate continously went 3-4 by $5 ea time when nothing changed as far as the unit itself.
MICHAEL B. | Expérience généraleSuper easy experience. The code I was given online didn't work, but the employees were very friendly. Got me set up with a card to get in and out, showed me how to use it, and were just genuinely nice. Definitely made the right choice using uhaul
Jonathan S. | Online Move InThe customer service representative I had was awful she refused to rent me a box truck at first she said there was some available and then she told me there was none she seemed to be overwhelmed because the line was long and there was only one other worker so I called my friend inside the store to rent a box truck and sure enough she gave her one the sales representative name was andrea she needs to be retrained because her actions was not okay
tashina r. | Premières impressionsThe only thing is the yellow curbing by the enter doors. I have tripped a couple of times, because you have to step over when your unloading. But I learnt to go around. Merci.
Suzanne B. | Premières impressionsGreat staff alway so helpful and fun to be around.They always go the extra mile when I need a trailer or storage Great people to work with !!!! Makes me want to work there!!! Thanks for every thing Rick Gendron
Richard G. | Expérience généraleI needed a larger unit. I asked the person working, who told me to bad, without suggesting another location less than 10 min away which had over 500 empty units. I had to find this out on my own, and now have to move the items we already had put into this storage unti another day.
Carisa K. | Premières impressionsA friend worked here many years ago
Susan B. | Premières impressionsI had a hard time contacting the specific storage unit to explain our situation. My boyfriend was eventually able to stop by before office hours ended to get our info (so we could come back later) but it was a very stressful situation trying to figure things out
Savannah M. | Premières impressionsWhen I got there the Staff was on his cell phone and me and other gentleman behind keep saying hello the staff won't answer us, his head was facing down on his phone, 1min later after I said are you going to help us or not he then raise his head and a phone call came in on his cell phone and he picked it up and keep us waiting still. The staff is a big guy I believe his name his Chris I don't quite remember. Such a bad experience with the staff.
Joy I. | Premières impressionsVery friendly and polite
Marie G. | Premières impressionsTold me I got a $70 room (I asked for the cheapest due to little storage) then the bill comes and it's $120!! They messed up on their end and I got stuck paying $50 more. They gave back the late fee but still if I have paperwork for a $70 room I expect to pay $70 for said room.
Mckenna L. | Expérience généraleWith the exception of occasional entry card glitches, the experience was wonderful.
Kathy M. | Expérience généraleThe onsite manager was fantastic. She asked it unit was expected. When I said no because it wasn't big enough she quickly offered another option.
Alex T. | Online Move InAriel is the greatest! She always greeted me with openness and respect! Even when I was late on my storage! She is top notch you should promote her! She is the reason that I'm still a client!
Anthony H. | Expérience généraleWe love the team you have at the Manchester south willow location! Down to earth people and always professional and helpful!
Brenda B. | Expérience généraleAll around fantastic experience. Would use this facility again if necessary.
Frank E. | Expérience généraleThere wasn't clear instruction about how to get the access card to enter the storage facility. When I went in the store to get the card no instruction was given, so I had to go back in a second time and then they told me I had to swipe the key card twice on 2 separate panels to gain access.
Devon A. | Online Move InBoth females who assistd me at customer service were very helpful and professional.
Steve L. | Premières impressionsI arrived at site, and storage unit was not suitable and easily accessible because there were stairs and no elevator making it difficult to move furniture and mattress. Had to go to Bedford. NH facility to get appropriate storage and return truck. Very frustrating experience given that the storage space was recommended by U-Haul and ended up no be available le upon arrival.
Michael C. | Premières impressionsThe staff ( Manager , and associate Amanda ) Were EXCELLENT !!!!!!!!!!!! A+++++
Dave L. | Expérience généraleVery happy with the staff, very friendly and eager to help if need be. Everything is so clean. I would recommend uhaul to everyone. Merci.
George J. | Expérience généraleAndrea Russell and Sam were great, Knowledgeable, and friendly. Andrea went above and beyond her duties. She came out of the office to show us how to properly use the ramp. She is a shining star!
Leanne L. | Expérience généraleThey even got me one closer to the door so i would not have to use stairs. Great service
Michael D. | Online Move InWould have given 5 stars. There were as many as four employees behind the counter, two just talking with each other while one waited on/checked out customers. Not a game changer but I waited five plus minutes to be checked out.
chris f. | Premières impressionsCoast is high and increases are often
JAMES D. | Expérience généraleDaniel is amazing manager and help a lot.. the customer service that bring the employees is very good.
Jose L. | Premières impressionsLast 8 months became real challenge between late fees and lien fees it seemed like no matter what id never catch up paying for space. Now my apartment has wall to wall boxes even on my table and sofa ! But its better then paying you $100 month !
Michael S. | Expérience généraleBack in 2009 I rented a large truck from. Uhaul in Tilton, NH. and the UHaul Staff was Excellent. In 2018 I rented a storage unit from UHaul in Concord, NH and they were also excellent. Today Thursday October 15, 2020 I rented a storage unit from Arielle Vargas at your Manchester NH. Branch. Just when I thought the Customer Service at UHaul couldn't get any better Arielle and all the Employees at UHaul in Manchester NH. proved me wrong. Areille Vargas and all your Employees that took care of me were truly the very Best and provided Excellent Customer Service. Thank you! Sincerely, Bob Lozeau
Robert L. | Premières impressionsInitially, the storage unit was a good value. But over the four years, the price increases caused us to look elsewhere.
ERIC F. | Expérience généralea drop box for drop off payments would be helpful, more regular customer parking. Great Staff.
Diane B. | Expérience généraleI wouldn’t want to use any other storage place and recommend you guys to anyone who will listen!
Brenda B. | Expérience généraleU-Haul/NH has always been good to me. It's a pristine shop,professional and knowledgeable staff, and the feeling that I matter as a customer with both the move and the storage situation. I've run into some very dificult times with my health (and in turn, my finances), and U-Haul has been kind and as understanding as a business can be--never once making me feel bad but rather doing all they can to see me to the other side of this thing. I will always have good things to say about U-Haul as a result. Thank you all very much.
Tracey S. | Premières impressionsSo simple - easy instructions and the staff was incredibly helpful when I realized I needed more room. I was moving from out of state, which was incredibly stressful and this was the one thing that was easy and calm. Merci.
Caitlin K. | Online Move InVery clean facility!
ROBERT D. | Premières impressionsThe roof caved in from water damage. I lost everything and the insurance company did nothing to help and uhaul kept charging me for almost 2 years.
Chanvanna K. | Expérience généraleWe needed to upgrade our storage room to a larger one, we had to walk around the place 5x and wait like 10 additional minutes to find someone to help us. Then, not her fault, but she was new and did not know anything. They saw us pull in with the 27foot truck, we told them it was completely full, and the room that we were upgraded to did not even fit our stuff. we had to bring more stuff back to where we are staying, which is definately not the point of having a storage unit. I cannot even walk in there, so there is NO way of me finding anything ever until we move it all out. They should be knowledgeable of what size rooms will fit the trucks that people pull in with. If they knew they did not have a unit large enough to accommodate, I would expect them to get on the phone with a different uhaul in manchester or close by and find one that would be sufficient. If that is not possible, youre better off letting the customer know that rather than having an unhappy customer, because now my finace said he will never use uhaul again. and i really am not happy that i cannot go there to look for stuff when i want it. just saying- not completely her fault, she was new, but she should not have been left in that situation, there should have been someone knowledgeable with her until she was sufficiently trained.
Sara I. | Premières impressions