Customer Reviews for U-Haul Moving & Storage at S Willow

8 607 évaluations

515 S Willow St   Manchester, NH 03103
(Rt 3 & 293 limited Parking )

(603) 668-1762

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(603) 668-1762

515 S Willow St
Manchester, NH 03103
(Rt 3 & 293 limited Parking )

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
3

the check engine light came on after 5 minutes in the truck

Aimee D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
1

Management/ supervisors take zero ownership for mishandled situations and instead thinks they can talk down to customers. The charges will be disputed with my bank and I will seek out penalization/consequence for poor overall customer experience. At the end of the day the k year will be turned back over to me, the credit score will take a dip and I will dispute this very charge. Uhaul will never keep this payment and will be held accountable for repeated piss poor service.

Joshua P. 
Évaluation :
1

0 help had to call uhaul corporate. Could not help nor wanted to help with a reservation made. List they have equipment and its not available. Extremely poor communication, 0 customer skills. Barely clicked the mouse twice with a blank stare and saying nothing. Not a care in the world. Won't ever step foot in that place for life.

SIMON L. 
Évaluation :
5

Things were great!

Real N. 
Évaluation :
4

There was a sweaty U-Haul Hat left in the cab. Kinda gross, but everything else was so great that it was easy to overlook. Busy team, but a great attitude and great service.

Andrew N. 
Évaluation :
5

Excellent

Sergio D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Baqia P. 
Évaluation :
5

Awesome Stuff !!!

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rishi D. 
Évaluation :
2

My experience with uhaul over 2yrs ago and this recent one were VERY similar; lack of true information, last minute changes, lots of waiting in line which alters plans you have with others to help move. The only things that were good was the return process and the manager Richards attempt to be helpful and kind. There must be some work on the front end communication and logistics and availability- it's horrible.

Sherry G. 
Évaluation :
4

Wonderful experience with the gentleman at the counter. When we set up for the rental, we did not realize that it was for another location in our city. He handled it very nicely and was able to get all the paperwork to the location we were at instead of sending us away. Made a mistake and turned it into a smooth pleasant transaction.

Ricky James S. 
Évaluation :
4

I waited more than 45 minutes to talk with a rental check-in person due to the large amount of people renting and had an issue finding parking. If they had another person working the check-in process, the large backup could have been much smaller. Eventually another person was brought in to help with the large customer demand, but they needed to do that much sooner.

James W. 
Évaluation :
5

Doing a good job

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick J. 
Évaluation :
3

I payed for a insurance policy that I specifically said that I didn't need. The short bald older lady had gone home so I couldn't question her directly. You can put the 8 $back on my AMX card to settle the matter.

Duane B. 
Évaluation :
1

Very poor customer service. Waited an extended time for service while it appeared staff took smoke breaks. It felt like they were doing me a favor waiting on me. I will not return to this location and will rent from another company like Home Depot in the future

Gary A. 
Évaluation :
2

There was no help at the front desk, and don't believe I was charged fairly at all. The lack of explanation from the front desk left a horrible impression.

Savannah H. 
Évaluation :
5

The agent was very nice and very friendly when we returned the u haul.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Probably, the only issue I would have was not being able to reach the store on South Willow Street in Manchester New Hampshire directly. I must call call center and then call center has to relay messages to the store. Other than that I am very happy with your services

Ezequiel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Michael H. 
Évaluation :
5

The truck was pre-scheduled and ready to go when we got there. We had no issues. We've used them many times and will continue to do so.

Michael P. 
Évaluation :
3

The staff at the South Willow location was very helpful and we were able to pick up our truck roughly at the time we had originally expected. However, we had many problems with the online reservation and mobile pickup process. The truck worked out ok, but it seemed like it could use a bit of mechanical attention (it was slow and not a very smooth ride). Overall though, the job got done!

Alyse H. 
Évaluation :
2

Have the equipment for self-checkout ready to go for the customer so we don't have to stand in the 30 minute line waiting to ask to get the key to the new equipment that it was switched to that was accessible to drive out. Very slow and ridiculous long line for having selected the quick self-checkout option, which I've used at least 15 times in the past.

AMANDA C. 
Évaluation :
3

One person on the staff, I believe her name was Sabrina, was extremely rude to both me and my friend. Everyone else was great to work with

Michael L. 
Évaluation :
4

It was a clean very well run

Nina C. 
Évaluation :
5

Keep up with the great service

Kirk R. 
Évaluation :
4

I had a little difficult to using the app to pick up the truck I had to go in. But the customer service is great very friendly.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
5

Rich and his team are exceptional

Mark P. 
Évaluation :
3

Would've continued to store with Uhaul but the fact the rate continously went 3-4 by 5 $ea time when nothing changed as far as the unit itself.

MICHAEL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Everything from check in to move to check out was very smooth.

Debra D. 
Évaluation :
5

Super easy experience. The code I was given online didn't work, but the employees were very friendly. Got me set up with a card to get in and out, showed me how to use it, and were just genuinely nice. Definitely made the right choice using uhaul

Jonathan S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis K. 
Évaluation :
1

My contract was changed and caused so much confusion. I would not come to this location again. By far my worst experience with uhaul.

James B. 
Évaluation :
4

The truck I rented did seem to be underpowered engine wise. Was an older truck with 176 000 miles. Either needs some maintenance or should be retired.

STEPHEN M. 
Évaluation :
5

Checking in was time consuming because they were training someone new.

patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa P. 
Évaluation :
5

Was not aware 6 blankets & a dolly we're available in the truck. If you didn't use them they took up a lot of space. Instead of ordering 2 packs of blankets, and a dolly, I would have ordered 1 pack of blankets, and used what was available in the truck. I did credit for the extra dolly I ordered, as I gave it back before I left with the truck.

James Michael H. 
Évaluation :
5

Awesome experience

Richard C. 
Évaluation :
1

I got charges from uhaul and I don't know where or what there for please call me 6037164809

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Porter L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clayton Ivan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
3

The way trucks are return is quick ..I like to of had someone do a walk around before I left ..over all I had a great experience an I was able to get all my belongings to my new place ty. Billing is different than am aware

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

place was great, check in was seamless.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford G.  |  Premières impressions 
Évaluation :
5

Nice people

TIMOTHY MICHAEL Z. 
Évaluation :
5

Needed the truck 2 more days do to time frame of the move. They were so very accommodating. Merci.

Brenda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle L.  |  Premières impressions 
Évaluation :
4

I was disappointed that i asked the sales counter agent at pickup twice about if the weekly rate required going over 750 miles versus it being given once it was less expensive than the daily rate plus mileage but they told me the wrong information which cost me an additional 200 $+ because I didn't drive an additional 32 miles to activate the weekly rate. I specifically asked if that was required. Normally this location is fantastic to rent from otherwise, everyone is very helpful and helpful.

Tyler P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey B. 
Évaluation :
4

Very well staffed the yard workers were polite and helpful.

Alexander P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystallynn Y. 
Évaluation :
5

Bien

Albaro G. 
Évaluation :
1

Guy at the front desk told me earliest I could rent was 1400. I went online and booked on for 0830. Then was a dick giving me the keys and didn't even go over anything with the vehicle.

Arthur R. 
Évaluation :
5

Make it easier to use the after hour checkout. Had difficulty accessing that upon return ing truck

Paulette M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen s.  |  Expérience générale 
Évaluation :
5

Extremely easy and quick drop off process

Joseph W. 
Évaluation :
5

Everyone was great

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
5

Tim was the best employee I have ever seen in my whole life. This is a test review...

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
5

Accompanying and friendly!

Donald P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNCURTIS M. 
Évaluation :
5

You guys are awesome and I was in and out in record time and it was very reasonably priced... ty ty ty

Barbara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY L. 
Évaluation :
5

The So. Willow UHaul Center saved our move following a dismal experience with the QuickLift neighborhood UHaul in Weare NH. Eventually, I felt I had to switch my reservation at the last minute to the Manchester center. There the staff were professional, pleasant and efficient, and I have only good things to say about them. I want to be clear--the QuickLift manager was never rude, just indifferent and unreliable. He failed to follow through on promises, did not return calls, made errors in my reservation, provided inaccurate information, repeatedly put me on hold to deal with other customers. He eventually left me wondering whether the truck I reserved would show up at all or exactly when I might count on picking it up. These confusions and ambiguities occurred over several weeks, so this was not a matter of the manager just having a bad day.. Words fail to express how much anxiety he created for us as we planned our move. I've used UHaul numerous times over the years, usually with generally quite satisfactory results. QuickLift was my first genuinely unsatisfactory experiece and I would not recommend it.. The Manchester Uhaul Center was first-rate, and I do recommend them.

Charles T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
5

Iron Tires........... Just joking..........B.

BRUCE B. 
Évaluation :
5

Great customer service from Sonia helped me in a time of need made moving day so much easier thx U haul !!!

Harold D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosemary T. 
Évaluation :
3

Clearer return process

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn L. 
Évaluation :
4

Dirty windows. The main telephone number is never available. Long long hold times!

lance C. 
Évaluation :
5

Awesome service Great teamwork

Kenneth F. 
Évaluation :
5

They were courteous and professional

Lynne P. 
Évaluation :
1

charged me for gas when brought back at the same level

Rebecca B. 
Évaluation :
5

The entire staff, especially Jaime were very helpful throughout the entire process. Jaime even took the time to help me with the pick up location change and get me pre-registered for pick-up. It was a great experience.

John M. 
Évaluation :
5

Your employees showed professionalism, and made me feel like it wasn't a chore taking care of my needs! Very friendly and kind! Nice Job

JEFFREY Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Sonya ! (sp)

Philip L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce S. 
Évaluation :
1

upon removing my contents from a storage unit i only had for 60 days I discovered an incredible amount of water damage to several pieces of my furniture my office desk / shelving unit was destroyed, along with my bedroom dresser, large mirror attachment, armoire, both night stands along with a professional grade whiteboard and the master bedroom King mattress! What really bothers me is that the facility manager never bothered to reach out instead had an employee come out and hand me an insurance pamphlet for me to call and file a claim! what great customer service, I will filing the claim this evening as i continue to uncover additional damage, along with the many pictures I took of the damage also the employee took pictures as well what she did with them I'm have no idea. I expect a call from someone in your organization by EOD 9/10, as a footnote I'm a Boston sports TV / radio personality and if nothing is completed like i expect it would be ill be sharing my experience high and wide i can assure you of that. Jim Censabella 617-839-7002

James C. 
Évaluation :
3

2 Comments #1: The Dolly and Moving blankets, that were NOT requested are mounted along the wall and are IN THE WAY to fully use the length of truck that I paid for. IF they HAVE TO BE mounted in the truck I would highly suggest they be mounted on the same side as the gas tank's cap. The Gas cap invades the floor of the truck and interrupts the ability to put items against the wall. So, put the dolly and blankets in the same area so that only 1 side of the truck is not usable. {If the dolly and blankets do not have to be there - DON'T INSTALL them! I purposefully did not select them when ordering, but they were there, so I was not able to bring all the items i wanted in this trip because they were in the way. #2. The truck I rented had VERY loose steering, making it difficult to drive. You really should ask more questions in your Review Survey - unless you really don't want an accurate survey.

Susan H. 
Évaluation :
4

Trailer could have been cleaner, but overall not bad.

Andrew W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Holly A. 
Évaluation :
5

Excellent Customer Service.

Jason K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette M. 
Évaluation :
1

The customer service representative I had was awful she refused to rent me a box truck at first she said there was some available and then she told me there was none she seemed to be overwhelmed because the line was long and there was only one other worker so I called my friend inside the store to rent a box truck and sure enough she gave her one the sales representative name was andrea she needs to be retrained because her actions was not okay

tashina r.  |  Premières impressions 
Évaluation :
5

The only thing is the yellow curbing by the enter doors. I have tripped a couple of times, because you have to step over when your unloading. But I learnt to go around. Merci.

Suzanne B.  |  Premières impressions 
Évaluation :
5

Great staff alway so helpful and fun to be around.They always go the extra mile when I need a trailer or storage Great people to work with !!!! Makes me want to work there!!! Thanks for every thing Rick Gendron

Richard G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

maX T.  |  Expérience générale 
Évaluation :
2

I needed a larger unit. I asked the person working, who told me to bad, without suggesting another location less than 10 min away which had over 500 empty units. I had to find this out on my own, and now have to move the items we already had put into this storage unti another day.

Carisa K.  |  Premières impressions 
Évaluation :
5

A friend worked here many years ago

Susan B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rene c.  |  Expérience générale 
Évaluation :
3

I had a hard time contacting the specific storage unit to explain our situation. My boyfriend was eventually able to stop by before office hours ended to get our info (so we could come back later) but it was a very stressful situation trying to figure things out

Savannah M.  |  Premières impressions 
Évaluation :
2

When I got there the Staff was on his cell phone and me and other gentleman behind keep saying hello the staff won't answer us, his head was facing down on his phone, 1min later after I said are you going to help us or not he then raise his head and a phone call came in on his cell phone and he picked it up and keep us waiting still. The staff is a big guy I believe his name his Chris I don't quite remember. Such a bad experience with the staff.

Joy I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derwood H.  |  Expérience générale 
Évaluation :
5

Very friendly and polite

Marie G.  |  Premières impressions 
Évaluation :
1

Told me I got a 70 $room (I asked for the cheapest due to little storage) then the bill comes and it's 120 $!! They messed up on their end and I got stuck paying 50 $more. They gave back the late fee but still if I have paperwork for a 70 $room I expect to pay 70 $for said room.

Mckenna L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel S.  |  Premières impressions 
Évaluation :
5

With the exception of occasional entry card glitches, the experience was wonderful.

Kathy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah D.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy B.  |  Premières impressions 
Évaluation :
5

The onsite manager was fantastic. She asked it unit was expected. When I said no because it wasn't big enough she quickly offered another option.

Alex T.  |  Online Move In 
Évaluation :
5

Ariel is the greatest! She always greeted me with openness and respect! Even when I was late on my storage! She is top notch you should promote her! She is the reason that I'm still a client!

Anthony H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christinna R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina A.  |  Online Move In 
Évaluation :
5

We love the team you have at the Manchester south willow location! Down to earth people and always professional and helpful!

Brenda B.  |  Expérience générale 
Évaluation :
5

All around fantastic experience. Would use this facility again if necessary.

Frank E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari K.  |  Premières impressions 
Évaluation :
4

There wasn't clear instruction about how to get the access card to enter the storage facility. When I went in the store to get the card no instruction was given, so I had to go back in a second time and then they told me I had to swipe the key card twice on 2 separate panels to gain access.

Devon A.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ronald r.  |  Expérience générale 
Évaluation :
5

Both females who assistd me at customer service were very helpful and professional.

Steve L.  |  Premières impressions 
Évaluation :
2

I arrived at site, and storage unit was not suitable and easily accessible because there were stairs and no elevator making it difficult to move furniture and mattress. Had to go to Bedford. NH facility to get appropriate storage and return truck. Very frustrating experience given that the storage space was recommended by U-Haul and ended up no be available le upon arrival.

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy c.  |  Premières impressions 
Évaluation :
5

The staff ( Manager , and associate Amanda ) Were EXCELLENT !!!!!!!!!!!! A+++++

Dave L.  |  Expérience générale 
Évaluation :
4

Would have given 5 stars. There were as many as four employees behind the counter, two just talking with each other while one waited on/checked out customers. Not a game changer but I waited five plus minutes to be checked out.

chris f.  |  Premières impressions 
Évaluation :
5

Daniel is amazing manager and help a lot.. the customer service that bring the employees is very good.

Jose L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony f.  |  Premières impressions 
Évaluation :
5

Very clean facility!

ROBERT D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill D.  |  Premières impressions 
Évaluation :
5

Sam need a raise the manager there at South Willow in manchester has been a blessing in very hard times for me

GABRIELLA L.  |  Premières impressions 
Évaluation :
5

Although the process takes too long, the customer service was outstanding. The "storage manager" was informative, friendly and knowledgeable.

Jim C.  |  Premières impressions 
Évaluation :
5

Yes everyone was great

diana a.  |  Premières impressions 
Évaluation :
5

Smooth process for as busy as it was that day.

Christopher U.  |  Premières impressions 
Évaluation :
5

Muy servicia con los clientes

Carlos L.  |  Premières impressions 
Évaluation :
5

Getting through to customer service takes.too long (15 or so minutes each time) but service at the facility was fantastic, expeditious, and smooth.

Justina S.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
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