Customer Reviews for U-Haul Moving & Storage at S Willow

Évaluation :

5

Knowledgeable helpful crew/staff… All good easy positive experience. High recommendation!

Évaluation :

4

I did reserve what I needed online. To spend an extra 45 minutes at the retail store to get what I reserved was unacceptable. You should have a way to be able to use the app all the verification process that you require to speed the rental process up.

Évaluation :

5

The app restarted multiple times. Wasn't able to complete the turn in and left thinking it wasn't turned in online. Checked the app later and it was completed.

Évaluation :

4

Rented a small covered trailer. First one assigned had broken electric wire dangling in back, discovered by agent hooking it up to my truck. Second trailer was good, but did not match the one shown in photos sent to me to verify condition before accepting. Fixed with app feature offering to take photos of actual rental unit received. The U Haul app for reserving a trailer had a problem: After inputting my home zip code, app recommended a rental location further away than the one I used. I cancelled and re-scheduled to the closer one. Somehow this was mixed up, so no record of my reservation at the closer location when I arrived. And received notice from more distant location as to whether I was going to pick up my reserved trailer. Possible user error on my part, but the problem resulted in a small delay in arranging the rental. The Owner, her assistant and the man hooking up the rented trailer were exceptional people, very helpful and friendly, went above and beyond to take care of me. Well done. Plenty of useful moving supplies available for purchase, well displayed.

Évaluation :

5

Jennie and Richard are very helpful and amazing.

Évaluation :

5

Awesome customer service.

Évaluation :

5

Nothing. The staff was friendly, efficient and knowledgeable, and gave each customer their full attention, in turn.

Évaluation :

5

Would remind going to the Manchester, NH site. Richard Andrews was prompt and professional but he also greeted me as a person and not just a customer. The work done was clean and over satisfactory. I will be coming back and recommending this location to everyone.

Évaluation :

5

Rien

Évaluation :

5

I'll never forget the day Richard said to me " Mariah you gotta stop smoking in my trucks, and what'd you do kidnap the Easter bunny? What's with the jelly beans?!" Everyone that works here genuinely cares and goes out of their way to help you help yourself in getting whatever you're there for done. I greatly appreciate the workers here!

Évaluation :

5

N/a

Évaluation :

5

Owner was awesome. Best experience ever

Évaluation :

3

The original pickup was for Derry, but they had an issue and moved us to Manchester. They were great about giving us flexibility and making a quick change. We ran into some technical issues in Manchester, but the staff was very nice and helpful.

Évaluation :

5

All the staff were very friendly especially during return and he was very polite

Évaluation :

5

Great place to rent a vehicle! Staff is friendly and they know what they are doing!

Évaluation :

5

Awesome thanks

Évaluation :

3

The location is understaffed and every time I rent from here it takes on average 30-40 minutes to checkin and get the equipment I reserved. Adding more people at the checkin counter to help customers would help to improve the rental experience.

Évaluation :

1

The lot was covered in ice. The person who I was helping with the move fell hard on the pavement. The person from uhaul who was helping with the trailer also fell down. She said the manager thought the ice would melt. The trailer itself had 2 inches of ice and snow the uhaul person made no attempt to clean it out. You are fortunate that my friend is not suing you as he has quite a bruise on the base of his spine and is not walking well. I would ask that you compensate me for the trailer rental and the adapter that I had to purchase to use it.

Évaluation :

5

Jaimie at the register was very helpful and very personable! A real person! I appreciated her and her staff greatly!

Évaluation :

5

Nicole took great care of us. Take care of Nicole and other super employees like her.

Évaluation :

5

The service was fantastic and the installation top of the line. I would recommend this facility to anyone thinking about installing a hitch on their vehicle

Évaluation :

4

Trailer " RV 8824E " caused a blown fuse in the trailer running light circuit of my truck. The brake and turn circuit was OK. When trailer was picked up on March 11, only the brake-turn-flasher lights were checked, As it was noon time in full daylight. When I was ready to depart, it was dark, and the fault was discovered. It was too dark and miserably cold to troubleshoot the cause of the problem, so stayed in a local hotel. During the following day, the fault was discovered to be in the trailer, and not the nearly-new tow vehicle.

Évaluation :

4

The staff is friendly and helpful. The app doesn't work well for pick up and drop off. Also, I understand asking the customer to wait for the logging in the mileage and the fuel but don't understand why I have to help the staff test the lights and blinkers upon return. That is regular maintenance that should be done on the vehicles. I would love to just drop off through the app but it rarely works well and I have to get help.

Évaluation :

2

I felt like no one was on the same page, I barely got any type of direction when renting a truck-apparently I was suppose to do a whole check list of things like take photos and such which I found out returning the truck. The gentleman that helped me return the truck was great and really knowledgeable on what to expect if I were to rent a truck again versus what I got when I picked the truck up

Évaluation :

5

Very helpful, good price

Évaluation :

1

I own multiple businesses, so it pains me to write a negative review. Maybe I came in with unrealistic expectations, but I've also been loyal to UHaul with multiple rentals every year. I preordered truck and paid for materials. I selected phone/app check in. I expected that truck would be ready to go with purchased materials. Instead I was handed only partial paid for materials (I should have had my own checklist) and didn't realize only until end of day that I had not been given all materials as when I went to return extras, I realized that items had been missing from the beginning. The truck needed a good alignment/balance as there was some good shake at highway speeds. I was assured at start of day no problem to return extra materials, but actually returning seemed to be an impossible mission. I felt really badly making others wait behind me so ultimately left a note with items that I was hoping to return. I've seen no response/refund receipt yet.... All were pleasant, but every employee serving me indicated that they were new/in training and were unusre of themselves. I was nearly handed the keys to the wrong truck and only was not when I indicated that I''d rented a 10' and not a 26'. I would super appreciate action on my returned items and will disccuss this with a manager/owner if you wish to improve.

Évaluation :

5

S.O.

Évaluation :

5

The staff/owners were amazing, bent over backwards to accommodate any needs. It was more than a business transaction they cared, and they showed you that they cared could not have asked for any better service or personal interactions.

Évaluation :

5

The guys were very helpful and very professional. Merci

Évaluation :

5

People where very nice

Évaluation :

5

U don't need to improve a thing the employees I had who served me where excellent 😊 thank u

Évaluation :

5

Nothing you can do to improve. I absolutely love it and used it the same day it was installed! Thank you so so much

Évaluation :

4

The truck should be taken off of the road. The airbag light came on while I was driving, the steering is loose and the external damage is unsightly. Although it served its purpose, it doesn't feel safe to drive and gives you an uneasy feeling that it could break down at any minute.

Évaluation :

5

This was the best uHaul experience I've had (and I've rented a lot). There was no wait at the counter, a quick check in, and I was on my way in less that 15 minutes from arrival. The return took just a few minutes - dropped it, got the email receipt and I left. The only thing UHaul could improve is that I got 4 separate emails from UHaul in 2 minutes as receipts for checking in. Would be nice to get everything in one email, don't need 4 messages.

Évaluation :

5

Installer did a fantastic job.

Évaluation :

5

Only issue was the delay in arrival, however, the local delivery team was super helpful and tried to accommodate our needs of having the boxes just in time to allow our moving help complete the unload.

Évaluation :

5

Friendly , fast warranty service. No complaints. Jaime and Paul did a great job, thanks.

Évaluation :

1

We did all the paperwork and everything and instead of asking for the license and getting all the answers that you guys need to put down on the computer. He just asked me them individually and. it took way longer and when he was getting the trailer, it was an enclosed trailer and it was not what we asked for. We asked for an open trailer and because it was the last couple of minutes before they closed. We had to just take the trailer and it ruined our plans because everything was way harder to put into the trailer. So we will not be going here again. The other place by Mr. Max is way better.

Évaluation :

2

I tried using the app and it took over 45 minutes drained my battery and then once it was completed I still had to wait in line for the keys.

Évaluation :

5

Good service thank.

Évaluation :

5

Very good team

Évaluation :

1

Not sure how, as I know I selected S. Willow for my reservation pickup because the mattress I was getting was right down the road at Bob's Furniture, but somehow the reservation listed Hooksett Rd for pickup. S. Willow, after waiting 10 minutes to just be talked to, exclaimed I could pickup there just as easily and I was happy to convert it to that location. Then, upon requesting a change into a 10' truck instead of 15', they replied they didn't have a 10. It took a half hour just to get to this point as the "system" was having difficulties said to be an IT issue. The woman whom I waited 10 minutes for, got switched to a gentleman, because the U-Haul woman continued what I can only consider to be an hour long conversation with an elderly lady about how to use U-Haul for her needs on her upcoming move. Instead of answering questions, they talked about living locations of them both, and it turned more into a personal conversation than anything to do with business while I waited, and two other people waited in line to be seen. Finally the gentleman came to the counter to help me, and that's when it took an additional 20 minutes due to technical issues. Then they got me an available 15' truck, which they were signing me up for. I had to scan my license an additional time as it apparently doesn't roll over in my created account for U-Haul in the app. After a different lady employee returned, she exclaimed that they could not give me the 15' because it ties to a different reservation. At first the employees were more or less laughing at the U-Haul experience knowing it was sucky, but after 45 minutes they began to realize the sense of urgency in helping me get a truck. I was able to rent a 26' U-Haul, the only option, at what was said to be a discounted rate. I don't see any discounts on my receipts. I just wanted to get out of there so bad I didn't care and paid. Once they initialized the 26' U-Haul the lady employee who stepped in had to scan my license a third time. She did this through her own phone to avoid my third burden of this action. Then, they couldn't find the keys to the 26' truck. I waited an additional half hour until the keys were located. My rent was Monday, and they said they were aware the keys were missing since Saturday but hadn't don't anything to resolve finding them yet. The communication between the U-Haul team the entire time was horrid! One employee found the keys but it took an additional 15 minutes to let the employee helping me know they were found as the employee helping me was still looking for them. In the end I left U-Haul after an hour and a half from the time I walked through the door. Upon unloading the U-Haul at my house my girlfriend noticed a 5 foot long scrape of paint about 6' high on the driver side of the U-Haul truck. Having a class A CDL in the past I wasn't worried about getting the additional insurance cost, but now was very nervous they would try claiming I did the damage. I dropped off in Concord and explained the damage was not from me. It was a paint scrape, yellow, and could be removed, but I would have definitely noticed hitting something that would have caused that. We never did a walk around and the truck was presented from the passenger side. All in all this was a terrible experience. Worst customer service I've received since I can't even remember. Made U-Haul look extremely bad, even commented from the gentleman employee to me. I don't see myself ever renting another U-Haul as I'll explore any and all other options in my future and it will be my very last choice. I work in customer service, and have since I first started working at 14 years old. I have a business management degree, and am very successful doing a job I love. I'm not sure if it's the atmosphere that caused the lackadaisical motivation of this S. Willow team, their lack of respect for the company they work for, or even just poor training of their positions. Terrible. I was going to leave and go to the next U-Haul but it would have cost me more mileage and watching this ****show of service became comical and entertaining in the very worst way a company would like to be viewed. Good luck improving your service for future customers, but I will not be one of them. Merci.

Évaluation :

5

Nothing. Jaime and the crew are great!!!

Évaluation :

5

Jennie was fast and efficient in the return process!

Évaluation :

5

Happy customer😊

Évaluation :

5

Could not have been happier with my whole experience. Many thanks!

Évaluation :

5

Loved the help I got they were very kind and sweet and VERY helpful for me being young and new to this !!!! Thanks for the help

Évaluation :

5

They were very polite and funny at the same time. They quickly took care of me and had me on my way. Great experience.

Évaluation :

5

Nothing it was a great experience

Évaluation :

4

Very pleasant

Évaluation :

5

Jennie is the best

Évaluation :

5

Great service I’ll be back again soon

Évaluation :

5

Jaime is AMAZING! She knows what she's doing, she's friendly, polite, funny and makes a boring time a good time. She deserves recognition for her exceptional customer service!

Évaluation :

5

Great front desk service and yard service

Évaluation :

5

Jenny is phenomenal and everyone I was in contact with knew their stuff!

Évaluation :

2

Door to get into the building has not worked for quite awhile. Have to wait in line in the front office for awhile to get someone to let me in the broken door. And, people almost always jump ahead of you in line because it is a poor setup. Ramp going in and out of the door (that does not work) is extremely difficult to move your belongings.

Évaluation :

5

Your people are AMAZING I had an issue and Jamie took such good care of us we felt blessed. Thank you for making the most stressful nightmarishly awful moving experience better!! Thank you a thousand times

Évaluation :

5

People were awesome and very friendly

Évaluation :

5

Manchester so willow Uhaul has alway been there for me when I need storage or to move thing alway professional and friendly . I tell all my friend to use them !! Thanks again

Évaluation :

5

Checking in and out of my units were both easy, painless processes and the staff at this location are always extremely pleasant, accommodating, and professional. Thank you for your time.

Évaluation :

2

The vast majority of the times I had to go to the unit, I walked past several people living in various units. I understand homelessness is a difficult thing, buti find it unacceptable too see people literally living in a storage unit. Because of this is the low review.

Évaluation :

1

So so many mistakes, lies, miscommunication and fraud. A number of staff need to be trained or fired.. i have all the WROng emails you sent AND witnesses to your incompetence.. I am recovering from a kidney transplant and left isolation bc the staff person demanded i come to the office. Now I was quoted 159/ mo and recently billed 279. I am too sick and weak to pursue this so will place in the hands of a lawyer.

Évaluation :

1

I had a leak from the storage unit above me of some kind of brown sticky liquid over my expensive sound bar and some of my other belongings and the staff didn't help me at all. You also required that I use your lock, which my key broke off in. The staff told me I HAD to call a lock smith to cut it off, which cost me another $200. Also, the access door to move my belongings in and out was extremely inconvenient. I have had nothing but problems renting a storage unit from you.

Évaluation :

5

The employee Jenn or Jess cannot remember name was AWESOME to work with. Very capable and knowledgeable

Évaluation :

5

There was a discrepancy with my billing due to a clerical error and the manager, Richard, researched the matter thoroughly and issued me a refund. Very professional.

Évaluation :

5

Jennie was super friendly and helpful. It was a very stressful day for me and she went above and beyond to help ease my day.

Évaluation :

5

Hands down, the absolute cleanest storage facility I have ever seen! You can actually see your reflection in the floors! No dust, no cob webs, and NO SPIDERS! Climate control takes away the worry of your things getting mold. No complaints whatsoever! Fortement recommandé!

Évaluation :

5

Staff very friendly. Very informative. Got us in and out quickly.

Évaluation :

5

I recently went to a different storage facility and had multiple problems trying to get into the unit that was paid for, they were always on break and office never opened so went to U-Haul after work to try to get a last minute unit. I felt awful coming in just before closing time but got stuck at work. But the woman that helped me(I believe her name was Jennie) was amazing! She made the process very quick and stress free. I was in and out with no issues. She was very friendly and helpful. I really appreciate the service that I was given especially right before closing, I'm sure everyone was ready to go home. But never felt rushed or pushed along. Very happy and will absolutely refer U-Haul to friends and family.

Évaluation :

2

Price continued to skyrocket every quarter for the over 12 years I had this unit, and I couldn't afford to pay anymore after I lost work as a result of Covid. I live out of state now and couldn't get there to even empty it.

Évaluation :

5

I stored my precious belongings at the S.Willow St. Manchester, NH U-Haul in climate controlled storage 18 years ago when I made the decision to move to Florida. I never imagined that it would take me 18 years to move out but illness prevented me from claiming my belongings and getting them down to Florida. U-Haul worked with me long distance over all of these years and I never had to worry about the safety or security of my most precious family heirlooms. I was always grateful to find my things in perfect condition when family would check the storage unit and U-Haul made the check out process simple online. I will always appreciate that I had peace of mind knowing that my things were safe and well cared for at the S. Willow St. U-Haul. Thank you for the 18 years of excellent service!

Évaluation :

5

If some customers were to evolve, and become better humans. They could better understand the process, and why it is such, when explained to them repeatedly. Nice to business here. NO funny business allowed. They are professional. Merci!

Évaluation :

5

Convenient, safe and secure. Very helpful and friendly staff.

Évaluation :

4

This form should have N/A on it. I used it in the evening when it was closed. Some questions don't apply. I received a call about a storage unit that was reserved by mistake through the app. Jenny and her manager cleared everything up and deleted the charge.

Évaluation :

5

The staff was friendly, kind, and helpful. Changed my life if I'm being honest, they were really there fore at a time I needed it most. Merci encore.

Évaluation :

5

The storage facility is the cleanest storage facility I've ever been in! My only problem was one piticular spider that more or less dared me to walk past him. I sicked my son on him, but other than that, very nice place, and the employees were outstanding! Thank you!!

Évaluation :

5

Great atmosphere and friendly staff.

Évaluation :

5

Great Staff!!! They allreally go above & beyond and it shows theit ability in making moving simple and cost effective. Had to change dates a few times it was no problem they made it work. They find solutions with you.

Évaluation :

5

I was very grateful to be able to use one of there 10' trucks to be able to help move some stuff into storage yesterday afternoon. I was very suprised on the amount of customer service that I was offered. I am very pleased with the company and will continue to come back. It was a great experience with employees and Staff Thank you guys for making my dads move very helpful and responsibly awesome. Keep up the good work guys great customer service and employees all the way around. 10 stars guys keep up the great work. Thanks Your Customer Steven Carey

Évaluation :

5

The only issue I had was wirh one of the employees who always parked her car in the back of the building where she worked in the shop. She was always blocking access to people who had storage units who were trying to either bring items in or out of storage. I had to tell her and staff several times to move her vehicle over the course of a couple of weeks. She still didn't listen. I brought it to Management's attention and the issue still going on she needs to move it or she needs to be fired. She's blocking customers from safely accessing and bringing in storage unit items.

Évaluation :

5

The staff was friendly and the store manager was very helpful as well.

Évaluation :

4

Doesn't have 24 hours storage access. Most places do these days. If I knew that I wouldn't have gone there

Évaluation :

5

Staff was stellar! Everyone that helped us was friendly and outstanding

Évaluation :

5

It gets a little warm in the summer but overall great!

Évaluation :

5

The staff and managemen They are extremely helpful and kind to their customers. Thank you so much . Sincerely Craig Martin.

Évaluation :

5

Staff are great! Friendly and super helpful! Owner looks like he wrestles bears for a living but is friendly and very approachable! Always goes out of his way for me!

Évaluation :

5

You guys were awesome but I have to say parking to unload or load up the car was a pain based on the set up

Évaluation :

5

Richard, Jaime, and Ben were extremely helpful on more ways than one. Richard to me went above and beyond to help me. The staff is friendly and professional. I was really pleased with the service and help I received they restored my outlook on uhaul. I have used Uhaul in Concord NH many years ago and was not pleased at all. These folks in Manchester changed all that. They really care about their customers, and it shows!

Évaluation :

5

Closing out the account was super easy and painless!

Évaluation :

4

Everybody was extremely nice and polite. Thank you very much for having a crew. That is very polite. Good sense of humor. Laugh a lot I had a great time.

Évaluation :

5

The app is kind of terrible. For a web developer, I really wish I could help make it function properly. Couldn't do online checkin. Couldn't upload docs and ids. Thankfully, the staff at the facility were awesome, so it all worked out.

Évaluation :

5

Excellent advice

Évaluation :

5

I am completely satisfied with my services I received at the s. Willow location. I strongly recommend them!!!

Évaluation :

5

Manchester U-Haul is great! Shout out to all the Team members !!

Évaluation :

5

They're awesome great work

Évaluation :

5

Very helpful with all of my concerns.

Évaluation :

5

When you're in a tough time and you're actually need U-Haul people are very nice a minute the management is very good and the prices ain't so bad thank you for helping when you know when I was in need

Évaluation :

5

Overall, I was satisfied with my experience storing household supplies at U-Haul and dealing with the staff. Issues were resolved professionally and the staff were courteous and helpful in this regard.

Évaluation :

4

It was pretty good so far with me my communication cause I am deaf ok thank y for ask the question ok 👌 from lisa letteney have day to y too bye sir

Évaluation :

5

Didn't get to see storage unit, cancelled, did not need. But customer service is five stars at this location

Évaluation :

5

I am very impressed with how clean and well maintained the buildings are.

Évaluation :

5

Jamie at the south willow U-Haul in Manchester NH was so fast ,helpful,kind and really did a great job.

Évaluation :

5

Good service!

Évaluation :

1

All truck is in the middle and I can go in of my storage unit… and then I need to paid the storage no matter what…loose my customer because I can’t reach my work tools.. for 5 days.

Évaluation :

5

Todo es bueno pero los precios deben de ponerlos mejor bluebird tiene mejores precios ahora yo sigo con uhaul pq llebo ya 5 años con ustedes pero ahoramismo la situación es mala y deberían de poner un mejor precio.

Évaluation :

5

Very friendly and helpful

Évaluation :

4

The staff was great very helpful ty

Évaluation :

5

The staff are well trained, personable, and helpful!

Évaluation :

5

Thank you for everything

Évaluation :

4

When I was cleaning out my unit I had trouble getting in one of the locked doors I pressed the button it no one answered so I wanted and tried a few more times and I got a very rude answer from some one

Évaluation :

4

Overall great experience the only thing was parking for customers was slim to none when it came to being able to park near doors to unload . Staff was very friendly and helpful

Évaluation :

5

Non

Évaluation :

2

The door lock to the facility was not properly working. The staff was annoyed that I was having issues getting into the building but then realized that the problem was not with me but with the door. They did not want us to prop the door in spite of the fact that I would not be able to reopen it with the key once it was closed, causing extreme problems with getting my items from my truck to my unit. I also thought what I was renting was accessible from the street, however I had to go into a building and use carts to move my belongings in.

Évaluation :

5

Aucun

Évaluation :

5

Thank you for your help Richard

Évaluation :

5

From the moment I was approved to pick up in New Hampshire at 7:15am I did not leave until 1:14pm the workers where amazing the experience dreadful! Then I get 15min out from broad brook Ct where I'm scheduled to drop of truck and equipment they then tell me turn around and go to Manchester Ct to which put more mileage and gas out my pocket I'm over it when I move illl question if I use they service I really the type of person that don't complain but this was dreadful!!!! Manchester Manager and his staff was awesome and helpful!!!!

Évaluation :

5

Everyone and Everything was Great!!!

Évaluation :

1

Rude staff! Didn't have the truck or storage unit I needed. Was sent to a different location to find out for myself if they had a bigger storage unit, which after waiting in line another 45 minutes, found out they do not. I was accused of leaving trash at the location, and they would not give me a refund until she took her sweet time to watch the camera. Finally she came back and told the guy helping me that I could get a refund because the trash was left there the night before. It was the worst experience that I've ever had with any business, and I will never come back! I left out alot, but the whole experience was unreal!

Évaluation :

5

Muy contents con mi storage de excellent calidad. Muy agradecida

Évaluation :

5

I had an excellent experience with U-Haul on So Willow St both with truck rental as well as storage rental. Kristen took care of us yesterday as we were renting a truck to empty our storage then returning both. She was Awesome!!! I would recommend U-Haul to anyone, their service in my experience was second to none

Évaluation :

5

Awesomeness!!!✌️😎❤️

Évaluation :

5

Key did not work Women ran over with knew one Wish I remembered her name Thank You!!!

Évaluation :

1

After almost 2 years of using this unit, over $4 000 spent on rent, for a CLIMATE CONTROLLED unit, I came back from my military duty to my stuff destroyed, anything cloth was moldy, anything metal had rust or other forms of water damage. The storage building had a leak in the roof over the past year, the roof was replaced, but I was NOT notified, no text, email, or call, to let me know all of my stuff was in water, and my CLIMATE CONTROLLED unit was no longer controlling humidity. This was unprofessional, irresponsible, and downright negligent. Roughly $2 000 in damage came from a simple lack of effort on their part, and then was told that without their insurance on the unit, it's not their problem, but that the regional manager would be calling me to discuss it, and have not received anything. Again, their lack of communication showing how unprofessional and irresponsible they are for their facility. I will recommend everyone that I know to go somewhere else, and not waste their money to have their stuff destroyed.

Évaluation :

4

Everything was great and smooth aside form the long wait in the lobby.

Évaluation :

5

Even though they were very busy with customers on the phone, they were still available to assist, in a kind and efficient manner.

Évaluation :

1

Mice ruined half of my stuff in storage

Évaluation :

4

Facility and staff top notch My favorite storage facility by far Very pleased

Évaluation :

5

Excellent staff and very helpful

Évaluation :

4

Did not like that you have to stand in line twice when you rent a U-Haul and rent a storage spent so much time wasted standing line. But besides that the staff was nice

Évaluation :

1

My customer experience was great until the new female assistant manager was hired. She's rude jusgemental snobby and I'm not be in customer service at all. She will be the reason that place will lose customers I've had friends with me that were thinking of getting a unit there and then saw how she was with customers and instantly changed their mind because of her attitude and judgmental behavior. She is the reason I refused to fix my account work that store. Other than that the rest of the team is amazing but she brings the 5 stars down immensely.

Évaluation :

5

Richard and his team at the S.Willow location in Manchester NH are very friendly, helpful, and excellent at what they do. They are a well oiled unit, and work extremely well together. They deserve raises. Thanks to them again, for everything.

Évaluation :

2

It seemed like every time I went there they were waxing the floors so I'd have to come back or wait. The door to the unit was not on level so it was extremely difficult to get my lock on and off so much so that a few times I couldn't open it or close it so I'd have to call a friend to help me or even have to come back or leave it unlocked. Trying to get through to the location itself was always an issue, I'd always get sent to the call center.

Évaluation :

2

The front counter ladies are always rude, never a thanks or please or politeness

Évaluation :

2

Supposed to have climate control and I was paying for it ,it was so cold i side , some of my stuff got broken because it was too cold was 52° ,when I used to rent before it used to be 65 and I asked them to put it up to 65 one girl was rude to me , she said it needs to below 55° , that's not climate control to me sorry .then they upped my rent and i was only there 4 months. I wont rent from uhaul ever again . Plus i didnt feel safe . One guy was sleeping in his storage that was next to my first storage , then had to park outside because both stall where taking up by guys doing drugs in their cars , smoking and working on his car . I told someone about both Incidence. I didnt feel safe going alone .

Évaluation :

1

The day I moved into the facility on my current unit there was snow everywhere making it difficult to move into the facility. I was promised 1/2 off of the unit for all of the issues, however I am uncertain a credit was applied. The sliding electric door was stuck and had to be held open manually. There were numerous tows blocking the entrance and I was unable to access the closest door to my storage unit. I have pictures that document these facts. A $400 air conditioner was stolen along with other items and boxes out of a unit I vacated. When I requested a claim be filed for theft I was continuously put off and have dealt with retaliation for speaking up for my legal rights. I was forced to contact the main office and reached someone who finally gave me the regional managers telephone number, as no one would provide the regional managers telephone number to resolve basic issues. Brittani, the Regional Manager was very helpful and professional. I was lied to and treated poorly and bullied by the current S. Willow facility manager, Richard. Before I spoke up in regards to the theft I had no issues with U-Haul. I would not recommend anyone rent from this facility. I am out a $400 air conditioner and other belongings that were stolen out of a storage unit I rented. I paid for insurance on the storage unit and the insurance should have covered the theft. After speaking up about the theft I faced retaliation and would never use this facility again. I no longer trust the facility manager, Richard at South Willow Street U-Haul. The previous manager was respectful, kind and caring. The current manager is unprofessional, rude, abusive and does not respect the customers, or honor his spoken words. I am thankful for the Regional Manager Brittani for professionally and maturely handling my concerns, however the fact still remains that a theft took place and U-Haul refuses to take responsibility for this criminal action against me. U-Haul retaliates against those who are robbed at this facility. I have met several amazing young women staff at this facility who went out of their way to provide kind and caring service, however with the current facility manager they are afraid.

Évaluation :

5

Very curtious staff, very knowledgeable, and immaculate place. I would do business there in the future!

Évaluation :

5

Jamie was extremely nice she had a great sense of humor! Best customer service I've ever had.

Évaluation :

5

Your assistant manager was a doll and eased the stress of moving and the original storage unit we had purchased elsewhere being too small. Very kind and generous

Évaluation :

5

Jaime and Richard were more than helpful. Highly professional. Kudos.

Évaluation :

5

It's been a very hard time during Covid. Many people have been affected and are still struggling very much so. The uhaul on S. Willow we're totally  percent fare with me. They really tried to help me not lose my personal belongings. The store manager was so helpful. I believe his first name is Ron. Thank you so much S. Willow Store. Manchester NH

Évaluation :

5

One of the best teams I have ever had to deal with in over 40 years especially Sonia!

Évaluation :

5

Smooth and easy lease process.

Évaluation :

5

Staff was really helpful and friendly

Évaluation :

5

The storage is good enough for me and it’s great you everyone

Évaluation :

3

Would've continued to store with Uhaul but the fact the rate continously went 3-4 by $5 ea time when nothing changed as far as the unit itself.

Évaluation :

5

Super easy experience. The code I was given online didn't work, but the employees were very friendly. Got me set up with a card to get in and out, showed me how to use it, and were just genuinely nice. Definitely made the right choice using uhaul

Évaluation :

1

The customer service representative I had was awful she refused to rent me a box truck at first she said there was some available and then she told me there was none she seemed to be overwhelmed because the line was long and there was only one other worker so I called my friend inside the store to rent a box truck and sure enough she gave her one the sales representative name was andrea she needs to be retrained because her actions was not okay

Évaluation :

5

The only thing is the yellow curbing by the enter doors. I have tripped a couple of times, because you have to step over when your unloading. But I learnt to go around. Merci.

Évaluation :

5

Great staff alway so helpful and fun to be around.They always go the extra mile when I need a trailer or storage Great people to work with !!!! Makes me want to work there!!! Thanks for every thing Rick Gendron

Évaluation :

2

I needed a larger unit. I asked the person working, who told me to bad, without suggesting another location less than 10 min away which had over 500 empty units. I had to find this out on my own, and now have to move the items we already had put into this storage unti another day.

Évaluation :

5

A friend worked here many years ago

Évaluation :

3

I had a hard time contacting the specific storage unit to explain our situation. My boyfriend was eventually able to stop by before office hours ended to get our info (so we could come back later) but it was a very stressful situation trying to figure things out

Évaluation :

2

When I got there the Staff was on his cell phone and me and other gentleman behind keep saying hello the staff won't answer us, his head was facing down on his phone, 1min later after I said are you going to help us or not he then raise his head and a phone call came in on his cell phone and he picked it up and keep us waiting still. The staff is a big guy I believe his name his Chris I don't quite remember. Such a bad experience with the staff.

Évaluation :

5

Very friendly and polite

Évaluation :

1

Told me I got a $70 room (I asked for the cheapest due to little storage) then the bill comes and it's $120!! They messed up on their end and I got stuck paying $50 more. They gave back the late fee but still if I have paperwork for a $70 room I expect to pay $70 for said room.

Évaluation :

5

With the exception of occasional entry card glitches, the experience was wonderful.

Évaluation :

5

The onsite manager was fantastic. She asked it unit was expected. When I said no because it wasn't big enough she quickly offered another option.

Évaluation :

5

Ariel is the greatest! She always greeted me with openness and respect! Even when I was late on my storage! She is top notch you should promote her! She is the reason that I'm still a client!

Évaluation :

5

We love the team you have at the Manchester south willow location! Down to earth people and always professional and helpful!

Évaluation :

5

All around fantastic experience. Would use this facility again if necessary.

Évaluation :

4

There wasn't clear instruction about how to get the access card to enter the storage facility. When I went in the store to get the card no instruction was given, so I had to go back in a second time and then they told me I had to swipe the key card twice on 2 separate panels to gain access.

Évaluation :

5

Both females who assistd me at customer service were very helpful and professional.

Évaluation :

2

I arrived at site, and storage unit was not suitable and easily accessible because there were stairs and no elevator making it difficult to move furniture and mattress. Had to go to Bedford. NH facility to get appropriate storage and return truck. Very frustrating experience given that the storage space was recommended by U-Haul and ended up no be available le upon arrival.

Évaluation :

5

The staff ( Manager , and associate Amanda ) Were EXCELLENT !!!!!!!!!!!! A+++++

Évaluation :

5

Very happy with the staff, very friendly and eager to help if need be. Everything is so clean. I would recommend uhaul to everyone. Merci.

Évaluation :

5

Andrea Russell and Sam were great, Knowledgeable, and friendly. Andrea went above and beyond her duties. She came out of the office to show us how to properly use the ramp. She is a shining star!

Évaluation :

5

They even got me one closer to the door so i would not have to use stairs. Great service

Évaluation :

4

Would have given 5 stars. There were as many as four employees behind the counter, two just talking with each other while one waited on/checked out customers. Not a game changer but I waited five plus minutes to be checked out.

Évaluation :

3

Coast is high and increases are often

Évaluation :

5

Daniel is amazing manager and help a lot.. the customer service that bring the employees is very good.

Évaluation :

3

Last 8 months became real challenge between late fees and lien fees it seemed like no matter what id never catch up paying for space. Now my apartment has wall to wall boxes even on my table and sofa ! But its better then paying you $100 month !

Évaluation :

5

Back in 2009 I rented a large truck from. Uhaul in Tilton, NH. and the UHaul Staff was Excellent. In 2018 I rented a storage unit from UHaul in Concord, NH and they were also excellent. Today Thursday October 15, 2020 I rented a storage unit from Arielle Vargas at your Manchester NH. Branch. Just when I thought the Customer Service at UHaul couldn't get any better Arielle and all the Employees at UHaul in Manchester NH. proved me wrong. Areille Vargas and all your Employees that took care of me were truly the very Best and provided Excellent Customer Service. Thank you! Sincerely, Bob Lozeau

Évaluation :

3

Initially, the storage unit was a good value. But over the four years, the price increases caused us to look elsewhere.

Évaluation :

4

a drop box for drop off payments would be helpful, more regular customer parking. Great Staff.

Évaluation :

5

I wouldn’t want to use any other storage place and recommend you guys to anyone who will listen!

Évaluation :

5

U-Haul/NH has always been good to me. It's a pristine shop,professional and knowledgeable staff, and the feeling that I matter as a customer with both the move and the storage situation. I've run into some very dificult times with my health (and in turn, my finances), and U-Haul has been kind and as understanding as a business can be--never once making me feel bad but rather doing all they can to see me to the other side of this thing. I will always have good things to say about U-Haul as a result. Thank you all very much.

Évaluation :

5

So simple - easy instructions and the staff was incredibly helpful when I realized I needed more room. I was moving from out of state, which was incredibly stressful and this was the one thing that was easy and calm. Merci.

Évaluation :

5

Very clean facility!

Évaluation :

1

The roof caved in from water damage. I lost everything and the insurance company did nothing to help and uhaul kept charging me for almost 2 years.

Évaluation :

2

We needed to upgrade our storage room to a larger one, we had to walk around the place 5x and wait like 10 additional minutes to find someone to help us. Then, not her fault, but she was new and did not know anything. They saw us pull in with the 27foot truck, we told them it was completely full, and the room that we were upgraded to did not even fit our stuff. we had to bring more stuff back to where we are staying, which is definately not the point of having a storage unit. I cannot even walk in there, so there is NO way of me finding anything ever until we move it all out. They should be knowledgeable of what size rooms will fit the trucks that people pull in with. If they knew they did not have a unit large enough to accommodate, I would expect them to get on the phone with a different uhaul in manchester or close by and find one that would be sufficient. If that is not possible, youre better off letting the customer know that rather than having an unhappy customer, because now my finace said he will never use uhaul again. and i really am not happy that i cannot go there to look for stuff when i want it. just saying- not completely her fault, she was new, but she should not have been left in that situation, there should have been someone knowledgeable with her until she was sufficiently trained.

Évaluation :

5

The staff are very helpful and funny!! From the moment you walk in everyone was great even the people’s standing outside!

Évaluation :

2

To many miscommunications about payments

Évaluation :

5

Sliding the card as one leaves takes some getting used to, but I eventually did. It also helps that you can go back hours later when you remember and slide it then LOL. Also, yesterday. I received a final auto pay reminder for July after I checked out of the unit last week. I know it's probably because the two systems aren't linked, but it still could be slightly worrisome to some people. However, a terrific experience overall, especially with the first free month after my move here from Texas and with the ability to get settled into my apartment more gradually and in an organized way. Finally, I get a lot of these kinds of auto-surveys including one for recent service to my Hyundai, and this was the easiest one to use. Too many of these things are attached to some kind of Google or social-media thing that my phone doesn't like. Merci.

Évaluation :

3

Was quoted $79.+ change when returning uhaul truck. They took 2 payments totaling over $149. Not impressed for an in town 24gr rental.

Évaluation :

5

Sam need a raise the manager there at South Willow in manchester has been a blessing in very hard times for me

Évaluation :

5

Uhaul staff went above and beyond any and all expectations to help with our needs. Very kind and courteous. Uhaul has the most tidiest storage units I've ever seen. Your the Best, Lee Follansbee

Évaluation :

5

I especially like the recycle area at the facility. I think it's a great idea to give people the opportunity to recycle the unused unwanted items

Évaluation :

4

It was quick and easy to rent the unit.

Évaluation :

5