Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

Évaluation :

5

Keep up the good work.

Évaluation :

5

Great service and friendly staff. Good customer service 

Évaluation :

5

Just want to thank everybody involved.

Évaluation :

3

Was ignored for quite a while upon arrival. Asked a question but was told they would eventually get me. I found self check out and performed this function myself. Would have enjoyed some more personal service

Évaluation :

5

The BEST Uhaul in the city! Top Notch service. Fast and Friendly. Lead by example - Owner Ben always is the best! Thank you and your team for always taking such great care of my rentals!

Évaluation :

5

Very helpful, staff friendly and professional. I was able to do a last minute rental. Highly recommend

Évaluation :

5

Staff was extremely helpful, courteous. Would definitely recommend this location to others.

Évaluation :

5

Outstanding service

Évaluation :

4

Jesse Wells helped me so much! The UHaul app was confusing and I couldn't find the services I needed, so he was able to give me exactly the options I wanted easily and quickly. That UHaul app was too much, and a let-down.

Évaluation :

3

Over charged, $72 extra for less than 2hrs over delivery time. I had called in to let them know an hour before, still charged. Plus I filled up tank when delivered, I was charged $15.. No walk through or check in at delivery done..

Évaluation :

4

Over charged..

Évaluation :

5

I am very pleased with the service at this location. Staff is helpful, courteous and efficient.

Évaluation :

5

Nothing to report everything is positively great

Évaluation :

2

The person at the counter and my contract said that the van I had rented would have 3/4 tank of gas. When I got to the truck it had less than a 1/4 tank.

Évaluation :

4

Cody was friendly, informed, quick, and accurate. Appreciate the timeliness and courtesy.

Évaluation :

5

No improvement needed

Évaluation :

5

Awesome customer service. Would highly recommend to anyone for their moving and storage needs!!

Évaluation :

4

I had experienced annoyingly slow service at this location in the past, but this time it was very fast both for pick-up and drop-off. Much happier.

Évaluation :

1

Well the truck  rental had dirty dash which I had to clean so they didn't blame me for it. The passenger rear tire was low on air. And the headlights are very dim making field of view very poor when driving at night. I put down $100 deposit and returned the vehicle 2 days ago and still have not received the difference back. Where is my !!!!!!!

Évaluation :

2

Trailer lights didn't work so I couldn't take the trailer at scheduled time. Employee was super friendly/nice. Delayed a few hours but was able to get a trailer

Évaluation :

5

Great crew keep those attitudes go a long way.😍

Évaluation :

5

Great customer service and extremely professional assistance.

Évaluation :

5

Great crew. Very knowledgeable, polite and willing to help in any way. Thanks

Évaluation :

5

Very good team of employees at this location.

Évaluation :

2

The gas tank was not full but asked to fill it upon return. So I paid for someone else's gas use.

Évaluation :

5

Friendly, professional, fast! We have never had an easier, faster check out or check in!

Évaluation :

5

great customer service..thank you

Évaluation :

5

It was all good. Next time I need a truck, I’ll call you

Évaluation :

1

Unnecessarily made me move my vehicle claiming it was “in the way” after I parked and disconnected the trailer for them.

Évaluation :

3

My truck was given to me on empty and when driving the tire pressure light came on.

Évaluation :

5

Best rental experience I ever had. I couldn't imagine anything that you could have done better.

Évaluation :

5

They help me with all things I need to be done but one thing is over a bite to much when I noticed it was time to pay

Évaluation :

4

Everything worked out just fine

Évaluation :

5

Staff was very helpful and accommodating. Had ordered use of a dolly but none were available but the staff went out of there was to find something that would work for my in and around town rental needs without a dolly.

Évaluation :

5

I would like to compliment Wells for assisting me with the lock that wouldn't unlock on Sunday.

Évaluation :

5

i cant think of anything to improve upon, except that when i returned it after hours, i did everything right, went to return truck icon, and the app couldnt verify my geolocation so I couldnt complete online return. That wasnt very cool

Évaluation :

5

As always Ithe person who helped me was efficient however I don't like that my truck had no ramps which mafe it harder to get things packed in the truck

Évaluation :

5

Easy. Second contact for an online order was a little weird. Fortunately, my helper came with me so I was able to complete my trailer rental.

Évaluation :

5

Everything went really good

Évaluation :

5

the people are great and helpful

Évaluation :

5

I didn't see anything that needs improvement. The staff was kind and courteous.

Évaluation :

5

Kudos... to the San Mateo store. They was very professional and fast, answering all my questions and concerns. Although it was an overall good experience, hopefully I won't see yall for a while. Until next time 

Évaluation :

5

Very clean vehicle. Excellent customer service,when picking up and returning the vehicle. 110 % satisfied with service.

Évaluation :

1

To adjust the seat forward to drive was stuck. Couldn't use it. 樂

Évaluation :

1

chicken wire is what covers the top of the unit freight elevator broken had to move 2 bed room house to an up stairs unit paid 286 for 2 days of storage

Évaluation :

5

Thomas is the MVP there. Overall great vibes from everyone there.

Évaluation :

1

Staff was rude and inconsiderate to me. Treated me like I was trash.

Évaluation :

2

FACILITY: ✴️✴️*️⃣*️⃣*️⃣ Facility was clean but only has storage with standard door size entry regardless of how big the unit is making it impractical for anything but boxes. The large unit having a standard door and not a bay door that slides up makes not sense to me. Any large furniture would be damaged if you were even able to get it in at all. I had large artifacts from over seas, some on pallets and would not have been able to get 70 % of the items needed into the 10x10 unit. PERSONNEL: ✴️*️⃣*️⃣*️⃣*️⃣ Just horrible customer service from the employee making the calls, but the staff at the front desk at the location were great and helpful -I had no issues with them. MY EXPERIENCE:: We never moved anything into the unit & I had to go out of town the same day I got the storage unit & I did not lock the unit, but instead placed the lock on the handle, so I would not lose the lock while out of town while I decided whether I was going to be able to use the unit at all. Weeks before our payment was due, a Mgr or Customer service rep (Maddy or Mattie) from that location called complaining & threatening to charge various fees for having to remove my lock even though there was nothing in the unit and we had 3+ weeks left before next payment was due, Additionally, when I returned to Albuquerque, I went to remove the lock from the handle and cancel the service, they had placed their own lock on our unit, locking me out of the unit for "failure to make payment". Our payment was not due for another week. If we had items in the storage facility, we would not have been able to access them, effectively stealing our property. On top of all of this, when I returned to Albuquerque, I went to the facility a week before my payment was due and I turned in the access card, informed the front desk that it was empty & I removed my lock, and that I did not want to rent it for the following month. 2 days later I received another call from the same representative that had been previously calling complaining that I still had not removed my lock and I was going to incur fees to remove it.

Évaluation :

5

From the very beginning, I had great service. Very very helpful in getting the correct size unit. And used it for the amount of time that I needed it. I would still be there, but I have fully moved now. Merci.

Évaluation :

5

Maddie and Wells were very helpful and patient getting us situated for storage in a last minute move. At the end of a 1200 mile drive across country in a U-Haul truck we were thankful to arrive and have such great customer service. We ended up needing 2 units and Wells found 2 close together with easy access via freight elevator. Definitely recommend!

Évaluation :

4

Your rates for storage were a bit high, but other than that it was great.

Évaluation :

5

We could not access our storage until an associate came to unlock the facility, two days in s row. Everyone was very helpful and courteous.

Évaluation :

5

All staff were extremely helpful and kind

Évaluation :

5

Our storage experience was great. We got a deal for a free storage with a truck rental and it really helped us out for our move! We only needed it for a couple weeks. The one downside was that there were ants in our storage unit.

Évaluation :

5

I would say having a pdf map layout to your unit would help. Everything else was so amazing! It was quick and easy to check in and we loved the carts. Really impressed with this storage facility

Évaluation :

5

Everyone's always been friendly and helpful anytime I need an extension it has never been a problem. Staff is excellent. Every time I call takes a little while to answer the phone but they usually get to me when I thank you all for being there and working with me and I hope to have a place there for a long time. God bless all of you.

Évaluation :

4

Great staff specially, Jesse!! great specially Jessie

Évaluation :

5

Above and beyond helpful in every way! Thank you for making my move less hectic!!

Évaluation :

4

The U-Haul in Socorro was horrible and she even threatened to call the police so I went to Albuquerque.

Évaluation :

1

i want my money back now. not 3-5 business days. you people are theives. do the world a favor and go out of business and be forgotten.

Évaluation :

4

Thanks for taking care of my stuff. Boyd

Évaluation :

5

Awesome customer service

Évaluation :

5

TY for being here when I need your help.

Évaluation :

1

You don't pro rate, so even for a few days we have to pay short of month for a full month and don't get the difference back

Évaluation :

5

I was in a very tough spot with my moving and storage dilemma and tour staff went above and beyond to help me get the space and truck I needed for a price that did not leave struggling I would like to thank them again from me and my family. Thank you guys 

Évaluation :

5

Excellent customer service!

Évaluation :

1

The staff was friendly, but unable to find video of theft from my unit. A matris was stollen among other smaller items. How are you not able to find it? Non reversible bolts were placed around door frame after I pointed out screws as possible vulnerability. I talked to randy about the sliding doors that she kept open to the storage. She felt that she would be able to watch. At the end of the day I paid a lot of money for secure storage and things where stollen. Nobody prosecuted. No video. I could not be anymore disappointed.

Évaluation :

5

I always receive great service here, so I moved my storage space to this facility. Owners and staff are all involved and helpful. Great experiences keep me coming back!

Évaluation :

5

Best storage experience I've had. Fortement recommandé!

Évaluation :

5

It hasn't been a week yet but it's been good thus far. I do intend on using a storage here with uhaul even after I get situated in an apartment.

Évaluation :

5

"Thomas," the gentleman who helped my sister and I needs to be in management if he isn't already! He was courteous, professional, proficient, and quick! He was a lifesaver for us that day. We thank him for his help!!

Évaluation :

5

No problems. Keep up the good work!

Évaluation :

4

Weird stains on some boxes and dirt but that’s expected

Évaluation :

5

The owner and staff were INCREDIBLE. Highly recommend this location. They made one step of the moving process less stressful. Merci.

Évaluation :

1

The hours for the storage unit were not convenient. When I tried to go to access my items during storage hours, more often than not, the doors were locked still and the employees where busy, making me wait long. That pushed my day back even more. I had to wait until it was open at 9AM just to wait even longer for them to open the doors. A lot of the times too, workers were parking in the loading areas for the storage units. Then when I was moving my items out, I found out someone was living in the storage unit down the hall and the workers were well aware of it. To top everything off, I went 3 days over my monthly date. I politely asked if I could be refunded for half of the month. The employees said probably not, but check with the manager when they are in. The next day I called the U-Haul number because my work hours don't line up with when the manager would be in. I was informed by a very nice lady (Simone) that many locations allow a grace period and she would check with that location. She checked with them and they said no. I was just looking to meet in the middle with the San Mateo location. Overall it was a horrible experience that negatively impacted my life for many days and I will never recommend anyone to use this facility.

Évaluation :

5

This location has quick service and awesome staff who were helpful.

Évaluation :

5

I had to cancel the unit. Because the price went up.

Évaluation :

5

Staffs couldn't be more helpful the process went smoothly. Glad I chose U-haul.

Évaluation :

4

The location of my storage space was a bit too far from the motion detection for the lights which required me to walk further down the hall in order to get the lights on to see inside the unit. Other than that minor lighting issue the facility and employees were all wonderful.

Évaluation :

2

The Manager was RUDE... This was the worst service ever.. I wont be using Uhaul Storage there Again..

Évaluation :

4

Helpful and friendly staff.

Évaluation :

5

Very kind people who work there

Évaluation :

5

Just happy with all that they offered.

Évaluation :

5

My husband were so grateful for each and every customer service representative/ employee that helped us. We had a horrible, unprofessional experience with the Rio Rancho staff and were Beyond impressed with the knowledge, Efficiency and professional manner in which the San Mateo branch provided us with, We only needed our unit for a month and a few days and rented a truck. We both work and have busy lives and they made every interactions so quick, and easy. THANK YOU!!! I HIGHLY RECOMMEND them. Great job, We appreciate you, Annette and Tony

Évaluation :

5

Everyone was amazingly helpful! Thank you!

Évaluation :

5

thank you for taking care of my stuff

Évaluation :

5

Very nice. Thanks for the help.

Évaluation :

1

I didn't get a storage unit because it was none of those things. The people were rude and I will never use uhaul again. Period

Évaluation :

5

I truly felt my belongings were in a safe environment.

Évaluation :

2

When making reservations I was told I would get a lower level storage and when I got there I was told it was on second level and none were available on first floor. That they were all reserved. Even though I made reservations. I also registered online but when I got to the store I had to register again.

Évaluation :

1

The employee manager brings kids to work, are extremely unprofessional and unhelpful. I'll never work with U-Haul again or recommend it to anyone. It's dirty and homeless people loitering in the lot.

Évaluation :

4

We encountered a couple of hiccups during our time there. First, the clerk who checked us in was unable to program an access control card so instead had us pick a pin code. Not a big issue until 6 weeks into the rental period when we were confronted by a female employee who we had not encountered before who admonished us for failing to swipe the card reader or use the pin code.. Once the situation was explained she provided an access card. The second glitch came when 2 weeks into the rental period we were surprised to find we were locked and tagged out of the space due to an unapproved padlock that was against their policy. Again, I explained that at check in I told the clerk I had my own lock that secured the rented Uhaul trailer during the trip out. At no time did she ask to see my lock or explain about their padlock policy. A policy approved lock was provided and our space was freed up for use. Finally, big time kudos to Andrea R. She is a most professional, competent and friendly individual. She should be considered an asset to your company. Give that girl a raise! Overall, we were very happy with the facility and our experiences there. I would not hesitate to use them again or recommend them to others. Nice job people.

Évaluation :

4

Good people to deal with

Évaluation :

5

Facility is very nice and has many things for sale that all U-Haul locations do not. Staff were very friendly. Only thing is I wish there would have been more information provided about the storage facilities as I have never used u-haul before. The door to the loading/unloading does not work unless you ask an employee to unlock it, and the afterhours entrance is on the side of the building and we did not find it until searching for quite some time. When we called the number for help for after hours no one answered, and the page buttons on the entry box no one ever answered.

Évaluation :

5

I needed climate-controlled storage, and they were right on it. Staff were great. Freight elevator difficult to use/open and close doors. BUT: they were almost twice as much as similar storage in Arizona, and eventually I had to squeeze my artwork into spare corners of my home instead of the $140 a month I was paying.

Évaluation :

4

Upon our arrival the ladies manning the counter were friendly and helpful in determining the proper size unit needed to store our stuff. The explanation of the storage unit rental and access was detailed and easy to understand. We were shown the courtesy carts to off-load our items and offered us water during our time there. All had a very positive, accommodating attitude and a pretty good sense of humor. Keep up the good work.

Évaluation :

4

It would have been Excellent but the storage I reserve was not available at all I was pretty upset about it. But Alizè and Josh were extremely helpful and made up for that with their great service!!! Kudos to them and excellent customer service they provided.

Évaluation :

4

My only complaint was the lights usually were not working in the section where my unit was. Staff very friendly and helpful. Also generous terms for the rental; many storage facilities require 10 or 20 days' notice but I only had to vacate before rent was due.

Évaluation :

5

Take care! :)

Évaluation :

5

Zero issues. Staff was extremely friendly & willing to help. Made my move into ABQ so easy. Thanks guys. :)

Évaluation :

5

Everyone at this location were wonderful!

Évaluation :

1

Horrible experience that could have been resolved with clear signage, attentive employees, and a general care of the service you provide. We were charged for an item we never received despite contesting the payment online, had a nightmare getting in after hours (zero after hours support despite providing a number), and an absolute rude checkout experience. I'm genuinely sad we chose this location for our storage and hope that maybe they were just experiencing a bad day or maybe this was a breakdown due to the pandemic / lack of qualified staff. Would absolutely not recommend your location.

Évaluation :

5

THE BEST ! ! !

Évaluation :

1

Couldn't access my possessions for 2 days due to doors not opening. Called GM multiple times and never got a call back or answer. Would not recommend,

Évaluation :

4

merci

Évaluation :

2

As a customer I got a key card to access my unit. Worthless. Every time I arrived, my card wouldn't work. Worse, the access panel would say welcome! You have access! Then I would wave my arms at the motion sensor door like an idiot. It wouldn't open. I had to go stand in line at the front desk. Finally someone would be available: "Oh, sorry, we have to unlock the building." What?!? Why isn't it already unlocked? Maybe this was just one day, they forgot. No. EVERY SINGLE TIME. If you're "sorry", FIX IT. STOP MAKING THE SAME MISTAKE EVERY DAY. Unlock the building so your customers can actually use their access cards!!! Never coming back. Absolutely never. Thanks and goodbye.

Évaluation :

5

The gentleman that assisted me secured my reservation in a 5x7 unit. He also helped me when my lick was too small, he offers me one another customer left behind. That was so above and beyond!!!! He provided me with scissors to cut the cording that was holding down my roof storage unit! He was so very helpful and generous.

Évaluation :

2

On at least three occasions my payment was screwed up with no apology. I recently called to update my credit card for auto-pay, the associate over the phone indicated the computer system was a little delayed but the change would updated once the computer system was up and running. Fortunately, two months after not receiving the confirmation I was told I would be receiving, I decided to call to see if the payment was ever processed. The first call, I was informed that everything went through and my payment had been processed successfully. My most recent inquiry, I was told my CC had been declined. When I asked what CC was on file,the associate informed me that if a CC is declined, that information is deleted. The associate made it seem like I was at fault. My question: How do I know it wasn't a data entry error committed by Uhaul personnel? Because, I supplied that same CC information during the original call which been successfully processed on 2nd call. When I asked these questions, the associate (Patricia) was steadfast that is was my fault. The frustration in her voice was very apparent when she rudely announced, Well, I don't know what happened before but your card was declined! I did inform her that this was the same card I had used previously when I was told it was processed successfully. Now I'm being told something completely different. Rude Patricia said well I can send you the confirmation to your email. Please do, but I am still confused about what happened. Her rude response: Well, you can speak to the manager. I replied, that would be great. Well, I'll have him call you. And then she abrutly hangs up the phone. I have yet received that call from the manager or the email confirmation for the most recent payment. Based upon the history, I would be surprised if I get call in the future stating my account is in the arrears or worst yet, my belongings were auction due to non-payment.

Évaluation :

5

Great job getting us a storage before we needed it thank you Uhaul