Évaluations des clients U-Haul Moving & Storage at San Mateo and Montgomery

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at San Mateo and Montgomery

Cote générale :

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CHELSEA J. | Expérience générale |
Évaluation :

Everyone was helpful an well knowledged about all products very fast pace and it was refreshing because we traveled over 20 hrs to get to NM

Bradley H.
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Miss Randi runs an excellent location! Zack, Josh and Thomas are very good employees and customer service seems to be their mantra! Thank you to all for making my move good as well as could be expected!!!

Terry B.
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Very friendly service from staff.

David G.
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Le client n'a pas laissé de commentaire.

Bethany W.
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The lady I worked with was great. She wwa as fast and efficient.

Charles C.
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Customer service was very good and prompt.

Vina C.
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Le client n'a pas laissé de commentaire.

Nicolas B.
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Everyone was helpful and considerate during this big move

jack C.
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just keep on doing what you are doing the service is just outsanding

James D.
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Le client n'a pas laissé de commentaire.

Jeffery F.
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Le client n'a pas laissé de commentaire.

Daniel C.
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Customer service was great

Christopher T.
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Le client n'a pas laissé de commentaire.

Joe M.
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Le client n'a pas laissé de commentaire.

Richard L.
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Le client n'a pas laissé de commentaire.

Luke S.
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Le client n'a pas laissé de commentaire.

Paul B.
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I have rented from this location before and every time the service, cleanliness of the truck and organization of the business has been GREAT!

william P.
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Le client n'a pas laissé de commentaire.

Anita M.
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The customer service staff was great, very professional, speedy, upfront about all the costs, very clean truck I borrowed, and Chase was a great person to work with. Thank you I will use you guys in the future again!

Tylan T.
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The initial gentleman that helped us rent was very nice very helpful and the return after hours was fantastic

Jean D.
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Clean the inside of the cab thoroughly- beverage holder was filthy

JAMES T.
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Le client n'a pas laissé de commentaire.

Dennis B.
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Le client n'a pas laissé de commentaire.

Christina Y.
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Great customer service friendly and quick! Thank you!

Evelyn M.
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Very professional and helpful!!

Bradley H.
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Thomas and Zack are great. Friendly, professional and courteous. I will return here when I need to move again!!

EDWARD S.
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Le client n'a pas laissé de commentaire.

Ethan B.
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Le client n'a pas laissé de commentaire.

JOSEPH C.
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Sort out the process for picking up a vehicle using the app.Every time I attempt to pick up wihtout going into the store, I end up having to go in and do the process the old fashioned way. I'm very familiar with apps of this nature, but every time there is something that leaves me frustrated.

Adriana G. | Expérience générale |
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Overall a good experience, but there is a lingering odor in my upholstered items (one couch and one armchair) that is really unpleasant. I'm hoping they will air out and stop smelling after a while.

Stanley H.
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Concise, friendly, professional service! Best u-haul experience I've ever had. Five stars!

Patrick B.
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This transaction was suppose to be completely touchless, however, I had to go into the store to retrieve the key for the rental. That defeats the purpose of a touchless transaction.

Jacqueline A.
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Service was quick and excellent!!

Li Y.
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Le client n'a pas laissé de commentaire.

SANDRA T.
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Make sure that truck is drivable. I had to drive a 12 hour drive and it was the worst. The drive was shaking the mirrors shock. If I didn't have a good grip on sterring wheel it would swerve. Lots of scratch's to the outside body. You can tell there was many curb checks on the tires.

Glenda M.
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Le client n'a pas laissé de commentaire.

William D.
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Le client n'a pas laissé de commentaire.

Moises M.
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I will never use uhaul again. My truck was reserved and they did not have it on site ready for me. I reserved a 20 ft and they downgraded me to a 17ft. They said reserved doesn't really mean it's reserved and there's no guarantee. So I saw the keys for a 26 ft I asked to get the keys for that and he said he can't do that because it's reserved!!!!!! This was unnecessary stress

Andrea Z.
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Very informative, helpful and courteous. Thanks guys keep the great customer service up!

Timothy Q.
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Nothing because the service is excellent

Robert T.
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The whole experience was a complete disaster from the time I went to pick up the truck. The reservation was originally for a 26' truck and they told me that they didn't have one available so they down sized the truck the the only truck they had available which was a 15' truck. They were supposed to give me a 60 mile credit to to drop truck back off at location because I was under the impression that I was going to be able to drop it off here closer to where I was moving. Long story short the price was getting more expensive so after going back and forth with the rep I just told him not to give the 60 mile credit because it was making the price go up. So after I took the truck home and started to pack it up I realized that I wasn't going to make a dent with using a small truck. So I brought one load up to my new house and realized that if I use this truck I'm going to be charged way to much so I didn't use the truck and called Penske to recant a 26' truck to finish moving. I feel like it is only right to give me my money back!

Maree K.
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Not sure.

Debra D.
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The BEST staff in New Mexico! Probably the USA! They are always professional, helpful, and friendly!

Tracy F. | Expérience générale |
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I honestly have no complaints. The staff is exceptionally helpful. They are the best part.

JENNIFER B.
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Ryan did a great job both with pick up and drop.

Helene W.
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The staff at San Mateo and Montgomery were helpful and customer service was excellent. The only problem I experienced was the truck was very high to get in and out. Needed a step to get out safely. Thank you.

Jaysun A.
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Le client n'a pas laissé de commentaire.

Jaysun A.
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Le client n'a pas laissé de commentaire.

Juan A.
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Le client n'a pas laissé de commentaire.

Nicholas S.
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The check in process was difficult. Not the branch's fault but the verification via 24/7 pickup took an hour because the agent called my contact, whose phone was with us in her backpack, hung up after first ring, and refused to call back. Agent's name was Tammy. She should receive this feedback.

Michael B.
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Le client n'a pas laissé de commentaire.

Sharde A.
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The people who handle customer service at this location are not only incredibly friendly and personable, they make you feel safe and well taken care of. I don't know his name, but the gentlemen closing on Monday the 28th made sure to walk my nephew and myself to our car when he was concerned for our safety. I can't express how much I appreciated the care and thought he gave us. We are truly grateful, would always recommend this location, the do great business, have a convenient location, and the equipment is always in tip top shape.

Ralph S.
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The only negative is the p/u location was 13 miles away. Your employee Randie Alpin is INCREDIBLE!!! She's very knowledgeable, courteous and got us on our way in no time!!

Heather P.
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They were awesome! Could not have gone any smoother!

Dennis G.
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Le client n'a pas laissé de commentaire.

Delia N.
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Le client n'a pas laissé de commentaire.

Melodie F.
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Le client n'a pas laissé de commentaire.

SCOTT D.
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Assist with tow dolly. Don't charge me over 1,000 dollars and then make me hook my own vehicle up. Frankly I will never use Uhaul again because of the two guys in ABQ who would not lift a finger to help us. Uhaul hires are progressively underwhelming. The female MGR could not be bothered to understand our need for help.

Donald W. | Expérience générale |
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Thanks for taking good care of us!

Sandra J.
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Le client n'a pas laissé de commentaire.

susan V.
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Randi and Thomas provided outstanding customer service

Donald N.
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Because of back problems, I could not get into the truck. They did not have a step stool or anything else so I had to wait in the car for over an hour for my husband to come back. They were totally unconcerned. Make the $10 investment!

Aaron W.
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Le client n'a pas laissé de commentaire.

Ann S.
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Le client n'a pas laissé de commentaire.

Charles M.
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Le client n'a pas laissé de commentaire.

Jaysun A.
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Le client n'a pas laissé de commentaire.

CALEB L.
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Le client n'a pas laissé de commentaire.

Krystal H.
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Le client n'a pas laissé de commentaire.

Antonio R.
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Le client n'a pas laissé de commentaire.

Kayla N.
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Le client n'a pas laissé de commentaire.

Tieva T.
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Le client n'a pas laissé de commentaire.

Genevieve E.
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Le client n'a pas laissé de commentaire.

Thomas L.
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Le client n'a pas laissé de commentaire.

Jaysun A.
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Always the best service

Jaysun A.
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Best Uhaul crew in company

MARY H.
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Very good

Benjamin K.
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Keep doing what you're doing

James L.
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Superb!!!

Clayton P.
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Wonderful service and friendly staff, as always!

Casey T.
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Very competent staff, I needed the trailer before the lumberyard closed. They had me out in 15 minutes.

Michael G.
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I used the website to reserve a trailer with a ramp. It said I would have to go to Rio Rancho. When I picked up my regular trailer I noticed three trailers with ramps. Don't know if they were available but seems strange.

Casey G.
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Le client n'a pas laissé de commentaire.

Robert E.
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Very helpful and friendly staff

ALICE C.
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The two movers were absolutely wonderful.. They were very helpful and professional.. We will call on them if we should need them . Thank you for hiring them .

Samantha M.
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Quick, friendly, efficient and truck in great condition. 2nd time using the San Mateo location, When I buy my House I will stay with this same location (gotta find one first...lol). Happy customer!

Stephan W.
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Keep up the good work.

Charles B.
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The agents were very friendly and helpful. The young woman was particularly professional. She worked very hard trying to correct a problem with the electrical harness problem on my car. Although she was unable to correct the issue in the time I had available she advised me the safest way to proceed until I could get my problem fixed back in AZ.

MARK R.
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N/A. Always follow up with number one customer. .

ERNEST J.
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Le client n'a pas laissé de commentaire.

Patricia H. | Online Move In |
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Le client n'a pas laissé de commentaire.

Samuel W.
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Le client n'a pas laissé de commentaire.

Tom S.
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Le client n'a pas laissé de commentaire.

Victor S.
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Le client n'a pas laissé de commentaire.

Michael T.
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Le client n'a pas laissé de commentaire.

Pamela M.
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They were so accommodating, super fast, very helpful in showing me his the equipment worked and made the experience very smooth! I highly recommend this location.

Andrew V.
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Le client n'a pas laissé de commentaire.

Brian L.
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Le client n'a pas laissé de commentaire.

Gregory R.
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Le client n'a pas laissé de commentaire.

Malcom H.
Évaluation :

None! Zachary was a huge help and explained everything.

Tonia Y.
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Lets just say I'll never rent a u-haul again

Anthony T.
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Le client n'a pas laissé de commentaire.

rudy E.
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Went in to rent a u-haul the lady was very helpful in explaining the difference between the trucks they had like which truck for size of home and was very cool about how much time we needed the truck for overall experience was a good one will go back and rent from this location again

Ryan H.
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Get me a more comfortable truck for a 27 hour drive.

Bestami O.
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Le client n'a pas laissé de commentaire.

John M.
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Very impressed with the General Manager - a female who really understands how to deliver customer service. She had me processed and unhitched in less than five minutes. Totally professional - give that woman a raise.

Vicky P. | Expérience générale |
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Great customer service, very helpful and friendly.

mark r. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Norman B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

John R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Paul C. | Premières impressions |
Évaluation :

Great location, reasonable prices. Secure and climate controlled. 2 carts available to help loading. Just be aware the unit may be short, only 6' high.

Voncia N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

John R. | Premières impressions |
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Super accommodating and flexible!

Vicky P. | Premières impressions |
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All the staff was great, friendly and very helpful i will return and recommend my family and friends to them. Thank you all so much

John D. | Expérience générale |
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Only issue I had was connecting to WiFi. There were occasions when I needed to rent a truck to move items out of storage and tried to self service but could not conduct pick up transaction, so had to bug clerks at help desk. Otherwise I was shown the utmost courtesy and service.

Robert S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Felicia S. | Premières impressions |
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..

Sara S. | Premières impressions |
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I love this place! The manager and her staff are so nice and helpful.

junell j. | Premières impressions |
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STAFF WERE AWESOME. JUST SO HELPFUL. THANK YOU

Dorothy S D. | Expérience générale |
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All of the staff here were awesome! Multiple times they exceeded my expectations. Thanks for a great experience!

Donald W. | Premières impressions |
Évaluation :

Thank you for taking good care of me

ANDERS B. | Expérience générale |
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Great customer service

Devin S. | Expérience générale |
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Very friendly and easy to work with. It was a pleasure storing our belongings at this facility

Jay J. | Expérience générale |
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Super friendly staff, always on top of any questions myself or my wife had. Secure and spacious.

Elan C. | Premières impressions |
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These guys are amazing people! Super kind, patient, and helpful. Very professional.

lydia p. | Expérience générale |
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There is no light inside the dark storage space and it makes for hard time getting to the things stored

Lloyd B. | Premières impressions |
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Very pleased with service!

Aaron R. | Expérience générale |
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Madeline was very friendly and attentive ensuring I understood the entire process.

ronald h. | Expérience générale |
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Everything was very nice...friendly staff! Please smooth out the concrete entry way at the back entry exit door...very rough for the carts to run over. Thanks! Ed McNabb for Ron Heath

Amanda D. | Expérience générale |
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A really nice storage facility. Clean, safe, and affordable.

karen H. | Expérience générale |
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Randie and Joshua are great-- very organized, efficient, friendly, and helpful. I have already recommended this location to friends who I know are moving in the recent future. Thank you!

roslyn k P. | Premières impressions |
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Johnathon helped resolve my issue with storage not being reserved by 1800number . He helped relieve my anxiety.

Marva A. | Premières impressions |
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They were professional and nice, I recommend them to the highest👍

patricia C. | Expérience générale |
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Staff was very friendly courteous and helpful... Very attentive and knowledgeable.. Will definitely return in future if need to...

ronald h. | Premières impressions |
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Everyone was super! Thanks! ed

Aaron D. | Expérience générale |
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Outstanding staff, all of them always went above and beyond to help with anything I needed. First class service all the way!

James T. | Premières impressions |
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The staff was very helpful and efficient despite the number of customers.

Ray G. | Premières impressions |
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Zac helped me get a unit and gave me excellent customer service I would send my family and friends to his location. Thank you

ALEXA R. | Expérience générale |
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This is an excellent storage facility. I've rented units here twice and have been very happy with the security, cleanliness,climate control and friendly, helpful staff. I would recommend it to anyone!

marilyn r d. | Expérience générale |
Évaluation :

I had called earlier that day with some questions and the young man on the phone was so polite and helpful. Later when I saw the two men in the office, both were polite and thanked me for my business

john f. | Expérience générale |
Évaluation :

Access to my UBox was made easy by the friendly staff.

Barbara B. | Premières impressions |
Évaluation :

Bad

LUKE E W. | Expérience générale |
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Need more 10x10 or larger units that are tall... could not use the short ones because my main reason for storage unit was too tall to fit in them

VALERIE G. | Expérience générale |
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The staff was very helpful and extremely friendly!!!

Trinity G. | Expérience générale |
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We love the San Mateo location and will continue to use it for our future storage and moving needs! Thank you!

Robin W. | Expérience générale |
Évaluation :

ok

Deb I. | Réservation |
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Very helpful!

Debbie B. | Réservation |
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Very friendly and helpful resolving my storage needs. Thanks much.

JONATHAN D D. | Expérience générale |
Évaluation :

Thanks!

Ralph K. | Expérience générale |
Évaluation :

thank you

LOUISE G. | Expérience générale |
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Would use them again very helpful

CATHERINE M M. | Expérience générale |
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I have always utilized this location. The staff has always been professional and wonderful to work with regardless if it was renting or storing. I will highly recommend this location.

Mary F. | Expérience générale |
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These guys were very friendly and helpful!

Zachary B. | Expérience générale |
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The staff was very helpful and attentive. They made it pretty convenient for me.

THOMAS C D. | Expérience générale |
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In our 3 years of having the unit everyone was always very helpful and nice. Thank you!

John G. | Expérience générale |
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Great Staff!

patricia m. | Expérience générale |
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Thank you for great customer service and great facilities.

Tina K. | Réservation |
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I cancelled that reservation over a month ago and was assured it had been cancelled by corporate along with the rental. So, what is going on. The new system doesn’t work and is a nightmare.

edward g. | Expérience générale |
Évaluation :

Thank-you for sending an e-mail each month.

jose c. | Expérience générale |
Évaluation :

Good

Barbara J. | Expérience générale |
Évaluation :

The Staff went out of their way to assist me. But your limited comments will not get across how your employee helped me when your outside company that unloads a truck was rude and unprofessional.

Gilbert H. | Expérience générale |
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The manager, Eric tried to charge me for another month. $140.00. Over a one day error. Even though I was given the wrong day to be out when I called in. He hung up on me when I tried to reason.

AMY S. | Expérience générale |
Évaluation :

No matter what facility I dealt with, the UHaul experience left a lot to be desired in terms of general knowledge or accuracy. I will be hard pressed to use this company again.

Abelina V. | Expérience générale |
Évaluation :

Excellent customer service!

Non reviews have been submitted for this location.

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