Very good team of employees at this location.
Beth R | First ImpressionsSelf Storage Units in Albuquerque, NM, 87110
U-Haul Moving & Storage de San Mateo and Montgomery
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5516 Silver Ave SE Ste 2, Albuquerque, NM 87108 View Available Units
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- 4,0 - Cote moyenne des clients
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They help me with all things I need to be done but one thing is over a bite to much when I noticed it was time to pay
Cynthia W | Overall Experiencechicken wire is what covers the top of the unit freight elevator broken had to move 2 bed room house to an up stairs unit paid 286.00 for 2 days of storage
Francine I | Overall ExperienceThomas is the MVP there. Overall great vibes from everyone there.
Justin L | First ImpressionsStaff was rude and inconsiderate to me. Treated me like I was trash.
Melica b | Overall ExperienceFACILITY: ✴️✴️*️⃣*️⃣*️⃣ Facility was clean but only has storage with standard door size entry regardless of how big the unit is making it impractical for anything but boxes. The large unit having a standard door and not a bay door that slides up makes not sense to me. Any large furniture would be damaged if you were even able to get it in at all. I had large artifacts from over seas, some on pallets and would not have been able to get 70% of the items needed into the 10x10 unit. PERSONNEL: ✴️*️⃣*️⃣*️⃣*️⃣ Just horrible customer service from the employee making the calls, but the staff at the front desk at the location were great and helpful —I had no issues with them. MY EXPERIENCE:: We never moved anything into the unit & I had to go out of town the same day I got the storage unit & I did not lock the unit, but instead placed the lock on the handle, so I would not lose the lock while out of town while I decided whether I was going to be able to use the unit at all. Weeks before our payment was due, a Mgr or Customer service rep (Maddy or Mattie) from that location called complaining & threatening to charge various fees for having to remove my lock even though there was nothing in the unit and we had 3+ weeks left before next payment was due, Additionally, when I returned to Albuquerque, I went to remove the lock from the handle and cancel the service, they had placed their own lock on our unit, locking me out of the unit for “failure to make payment”. Our payment was not due for another week. If we had items in the storage facility, we would not have been able to access them, effectively stealing our property. On top of all of this, when I returned to Albuquerque, I went to the facility a week before my payment was due and I turned in the access card, informed the front desk that it was empty & I removed my lock, and that I did not want to rent it for the following month. 2 days later I received another call from the same representative that had been previously calling complaining that I still had not removed my lock and I was going to incur fees to remove it.
David H | Overall ExperienceFrom the very beginning, I had great service. Very very helpful in getting the correct size unit. And used it for the amount of time that I needed it. I would still be there, but I have fully moved now. Thank you.
Joy L | Overall ExperienceMaddie and Wells were very helpful and patient getting us situated for storage in a last minute move. At the end of a 1200 mile drive across country in a U-Haul truck we were thankful to arrive and have such great customer service. We ended up needing 2 units and Wells found 2 close together with easy access via freight elevator. Definitely recommend!
Sophia S | First ImpressionsYour rates for storage were a bit high, but other than that it was great.
Jerry E | Overall ExperienceWe could not access our storage until an associate came to unlock the facility, two days in s row. Everyone was very helpful and courteous.
Patricia H | Overall ExperienceAll staff were extremely helpful and kind
Elizabeth D | Overall ExperienceOur storage experience was great. We got a deal for a free storage with a truck rental and it really helped us out for our move! We only needed it for a couple weeks. The one downside was that there were ants in our storage unit.
Cassandra J | Overall ExperienceI would say having a pdf map layout to your unit would help. Everything else was so amazing! It was quick and easy to check in and we loved the carts. Really impressed with this storage facility
Cassandra J | Online Move InEveryone’s always been friendly and helpful anytime I need an extension it has never been a problem. Staff is excellent. Every time I call takes a little while to answer the phone but they usually get to me when I thank you all for being there and working with me and I hope to have a place there for a long time. God bless all of you.
dale w | First Impressions