Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

7 121 évaluations

4020 San Mateo NE   Albuquerque, NM 87110
(S Of Montgomery)

(505) 883-3833

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(505) 883-3833

4020 San Mateo NE
Albuquerque, NM 87110
(S Of Montgomery)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Truck was ready and waiting everything was set and good to go. Easy transaction.

Brendan P. 
Évaluation :
4

Had multiple issues with the trailer. Totally unsatisfied with the equipment provided.

Dileep N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW R. 
Évaluation :
5

I needed climate-controlled storage, and they were right on it. Staff were great. Freight elevator difficult to use/open and close doors. BUT: they were almost twice as much as similar storage in Arizona, and eventually I had to squeeze my artwork into spare corners of my home instead of the 140 $a month I was paying.

Gwen E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherly O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard G. 
Évaluation :
5

I've use this location many times in the past ,the staff is good and everything is there that you need. Storage is also very handy and clean.

Romuald J. 
Évaluation :
3

Despite the mandate that employees wear masks at work, not a single employee was wearing a mask. WTF!!!!

Patrick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Excellent costumer service friendly staff professional and courteous

Sonia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
4

Nice people working thefe.

John H. 
Évaluation :
5

Randi provided great customer service!

Robert P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Great job

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Every time I use Uhaul the equipment is in very good condition and the staff at both ends of my travel are professional and friendly. Always a pleasure!

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashwin R. 
Évaluation :
5

Great friendly helpful staff. Second time I've used this location. Service is consistent. Will definitely use them again.

Amy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace B. 
Évaluation :
5

Always friendly and fast!

Angelita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis C. 
Évaluation :
5

Everyone there is so helpful and friendly. They do everything they can to make the moving experience as easy as possible!

Justine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

I called to let them know I would be late and instead of letting me know about self check in being an option after hours, the guy I talked to told me I would have to pay for another day.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

Don't send the customer out onto the lot with a pull along dolly to "find" the rental truck. Deliver it to him or her right outside the door of the office.

TED C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria B. 
Évaluation :
5

Randie and her staff are my favorites to rent from.

Ethan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAN A. 
Évaluation :
2

I was charged twice after I repeatedly told them I had already paid for the trailer.

FRANCHESCA L. 
Évaluation :
5

Excellent costumer service

Audrey E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominika H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan W. 
Évaluation :
1

When checking my truck in I had to go find a guy in a back room after waiting 10 minutes. He told me he would be out after he had his lunch. The other employee was out back sitting against a block wall and crying. Worst service ever.

Allan R. 
Évaluation :
5

friendly and helpful

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel T. 
Évaluation :
5

Simply put they're great

Richard B. 
Évaluation :
5

The gentleman that help me was helpful and friendly. I was very pleased with the service.

Secundino B. 
Évaluation :
4

Easy to work with, answered their phone!

Uwe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber L. 
Évaluation :
5

The staff was OUTSTANDING

Richard C. 
Évaluation :
5

Excellent service à la clientèle.

Horace K. 
Évaluation :
5

Make sure drop location is where you tell the customer! I had to drive almost downtown...not good area at all!! I'm single although the man there was pleasant enough.

Judith S. 
Évaluation :
3

If it had not been for the lousy service and not getting the truck I had reserved a month in advance, I would have said yes to the recommendation to a friend. I will never recommend U-Haul to anyone.

DEBRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tsosie T. 
Évaluation :
5

Only gig they should have ramps available for the small truck

Timothy W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wanda L. 
Évaluation :
4

Upon our arrival the ladies manning the counter were friendly and helpful in determining the proper size unit needed to store our stuff. The explanation of the storage unit rental and access was detailed and easy to understand. We were shown the courtesy carts to off-load our items and offered us water during our time there. All had a very positive, accommodating attitude and a pretty good sense of humor. Keep up the good work.

MICHAELLEONARD M.  |  Premières impressions 
Évaluation :
4

Upon arrival the staff of ladies worked with me to determine the proper storage unit needed for the materials hauled out. They pointed out the courtesy carts for our use in unloading the trailer and offered us water during our activity. Very courteous and helpful when they checked in and off-loaded the trailer during a cold rain storm. Nice!

MICHAELLEONARD M. 
Évaluation :
1

Horrible service. Paid ahead of time to reserve van- despite calling several times to request the van be held due to extenuating circumstances, they gave the van away… Go somewhere else. Uhaul at San Mateo is infinitely better and infinitely more professional.

Eachan L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence A. 
Évaluation :
5

Keep doing what your doing. , good job.,

Stanley P. 
Évaluation :
4

Very efficient location, The most well stocked facility I've seen in a while

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney S. 
Évaluation :
5

Whole experience was great!

Savannah W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miguel M. 
Évaluation :
5

Thank you for an easy moving experience!

Nichole D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antowanette W. 
Évaluation :
5

The ladies working today, deserve a raise.

Rachel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nettie P. 
Évaluation :
5

Reliable honest and very helpful. Professional service at its best.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann L. 
Évaluation :
1

Nothing was in stock, but I still got charged for the blankets and appliance dolly. The attendant was also not helpful. He was watching videos on his phone and really could not be bothered to help the customers in the store. There were two other employees there, but no one was helping the young man with the phone with the 2-3 customers in queue at the desk. I know they are all busy getting various things done, but it felt like customers were the last priority of the people in there.

Sean D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

The staff was friendly and easy to work with. They were cheerful and happy which made my day. Merci.

James S. 
Évaluation :
4

A sign where I pulled up said to stay with truck and someone would come out to help, but no one did and the two people inside weren't doing anything when I went in. Once they knew I was there one of them immediately came out and helped me.

KRISTIN V. 
Évaluation :
5

Everything was great! Thomas was so thoughtful and happy.

TINA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra S. 
Évaluation :
5

Again, well trained, efficient and happy employees. Very easy checkin.

JOHN U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riannan F.  |  Premières impressions 
Évaluation :
2

Of all the Uhaul locations I've been to, this one was under par. Trailer was clean but old, unmarked damage on the fenders, door was janky it kept getting stuck behind the opening. I was late to my pickup appointment and got a call, I told the gal I was running late but I've already pre-paid, she was rude and said it's messing up their schedule. Only reason I chose this location was because Rio Rancho didn't have the trailer. They are exceptional at the other location, will avoid this location when possible.

Ryan R. 
Évaluation :
5

I have always had good experiences at this uhaul location. Staff always friendly and efficient.

Kelly A. 
Évaluation :
5

The staff were friendly and completed my install far ahead of the expected install time! A++++++

Dante L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn T. 
Évaluation :
2

The truck was great! However, the customer service at this location was severely lacking. I reserved a truck, an appliance dolly, and 12 blankets a week in advance. When I came to pick up the truck, I was not given any indication that the dolly and blankets were out of stock and had not been loaded into my truck prior to pickup. I went to my moving site, found my equipment missing, returned to the branch, and asked why I didn't have the equipment I reserved. The desk representative was short with me and said there was nothing they could do as they had no dollies or blankets available, even though I saw an entire stack floor to ceiling of blankets. She said I would have to buy those, couldn't rent them. I asked if any other branch had the equipment I reserved, and she was again short with me and said she would have no idea what other locations have. I asked her to please call and check for me. After all this and being an hour late now for my move, I decided to forgo the blankets and dolly after all because I was in a hurry. The desk rep said my equipment would be deducted from my total when I return the truck. The next day when I returned the truck, I reminded another representative that I needed the dolly and blankets deducted from my total. She said she'd run into the office and make that change and then email a receipt, and I was free to go. When I received my receipt it did not deduct either item. I called again and got the first desk rep who was again short with me. She tried to give me 15 $rather than the 20 $back for the equipment I rented, and then finally complied. I asked for a confirmation email and she said it was impossible for her to do. From start to end she was short and snippy with me and unhelpful in many respects. This location is one of the largest in town, but I've heard others state similar unpleasant experiences with the customer service here. In the future I will go out of my way to another branch to avoid this happening again.

Caleb F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Irving S. 
Évaluation :
5

The staff were extremely helpful and professional as well as easy to work with. They were very efficient also during the check-in and check-out process. I would definitely come back to.use their services again.

Erik F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara W. 
Évaluation :
5

Excellent service

Victor G. 
Évaluation :
4

It would have been Excellent but the storage I reserve was not available at all I was pretty upset about it. But Alizè and Josh were extremely helpful and made up for that with their great service!!! Kudos to them and excellent customer service they provided.

JOHN G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
4

My only complaint was the lights usually were not working in the section where my unit was. Staff very friendly and helpful. Also generous terms for the rental; many storage facilities require 10 or 20 days' notice but I only had to vacate before rent was due.

LAUREN E.  |  Expérience générale 
Évaluation :
5

Take care! :)

Aubrie F.  |  Premières impressions 
Évaluation :
5

Zero issues. Staff was extremely friendly & willing to help. Made my move into ABQ so easy. Thanks guys. :)

KiAndra B.  |  Expérience générale 
Évaluation :
5

Everyone at this location were wonderful!

ryan s.  |  Expérience générale 
Évaluation :
1

Horrible experience that could have been resolved with clear signage, attentive employees, and a general care of the service you provide. We were charged for an item we never received despite contesting the payment online, had a nightmare getting in after hours (zero after hours support despite providing a number), and an absolute rude checkout experience. I'm genuinely sad we chose this location for our storage and hope that maybe they were just experiencing a bad day or maybe this was a breakdown due to the pandemic / lack of qualified staff. Would absolutely not recommend your location.

Brianna B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KiAndra B.  |  Premières impressions 
Évaluation :
5

THE BEST ! ! !

Bobby L.  |  Premières impressions 
Évaluation :
1

Couldn't access my possessions for 2 days due to doors not opening. Called GM multiple times and never got a call back or answer. Would not recommend,

Hailee J.  |  Online Move In 
Évaluation :
2

On at least three occasions my payment was screwed up with no apology. I recently called to update my credit card for auto-pay, the associate over the phone indicated the computer system was a little delayed but the change would updated once the computer system was up and running. Fortunately, two months after not receiving the confirmation I was told I would be receiving, I decided to call to see if the payment was ever processed. The first call, I was informed that everything went through and my payment had been processed successfully. My most recent inquiry, I was told my CC had been declined. When I asked what CC was on file,the associate informed me that if a CC is declined, that information is deleted. The associate made it seem like I was at fault. My question: How do I know it wasn't a data entry error committed by Uhaul personnel? Because, I supplied that same CC information during the original call which been successfully processed on 2nd call. When I asked these questions, the associate (Patricia) was steadfast that is was my fault. The frustration in her voice was very apparent when she rudely announced, Well, I don't know what happened before but your card was declined! I did inform her that this was the same card I had used previously when I was told it was processed successfully. Now I'm being told something completely different. Rude Patricia said well I can send you the confirmation to your email. Please do, but I am still confused about what happened. Her rude response: Well, you can speak to the manager. I replied, that would be great. Well, I'll have him call you. And then she abrutly hangs up the phone. I have yet received that call from the manager or the email confirmation for the most recent payment. Based upon the history, I would be surprised if I get call in the future stating my account is in the arrears or worst yet, my belongings were auction due to non-payment.

Derwin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark r.  |  Premières impressions 
Évaluation :
5

STAFF WERE AWESOME. JUST SO HELPFUL. THANK YOU

junell j.  |  Premières impressions 
Évaluation :
5

They were professional and nice, I recommend them to the highest👍

Marva A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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