Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

7 026 évaluations

4020 San Mateo NE   Albuquerque, NM 87110
(S Of Montgomery)

(505) 883-3833

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(505) 883-3833

4020 San Mateo NE
Albuquerque, NM 87110
(S Of Montgomery)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I have always had good experiences at this uhaul location. Staff always friendly and efficient.

Kelly A. 
Évaluation :
5

The staff were friendly and completed my install far ahead of the expected install time! A++++++

Dante L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn T. 
Évaluation :
2

The truck was great! However, the customer service at this location was severely lacking. I reserved a truck, an appliance dolly, and 12 blankets a week in advance. When I came to pick up the truck, I was not given any indication that the dolly and blankets were out of stock and had not been loaded into my truck prior to pickup. I went to my moving site, found my equipment missing, returned to the branch, and asked why I didn't have the equipment I reserved. The desk representative was short with me and said there was nothing they could do as they had no dollies or blankets available, even though I saw an entire stack floor to ceiling of blankets. She said I would have to buy those, couldn't rent them. I asked if any other branch had the equipment I reserved, and she was again short with me and said she would have no idea what other locations have. I asked her to please call and check for me. After all this and being an hour late now for my move, I decided to forgo the blankets and dolly after all because I was in a hurry. The desk rep said my equipment would be deducted from my total when I return the truck. The next day when I returned the truck, I reminded another representative that I needed the dolly and blankets deducted from my total. She said she'd run into the office and make that change and then email a receipt, and I was free to go. When I received my receipt it did not deduct either item. I called again and got the first desk rep who was again short with me. She tried to give me 15 $rather than the 20 $back for the equipment I rented, and then finally complied. I asked for a confirmation email and she said it was impossible for her to do. From start to end she was short and snippy with me and unhelpful in many respects. This location is one of the largest in town, but I've heard others state similar unpleasant experiences with the customer service here. In the future I will go out of my way to another branch to avoid this happening again.

Caleb F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Irving S. 
Évaluation :
5

The staff were extremely helpful and professional as well as easy to work with. They were very efficient also during the check-in and check-out process. I would definitely come back to.use their services again.

Erik F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara W. 
Évaluation :
5

Excellent service

Victor G. 
Évaluation :
4

It would have been Excellent but the storage I reserve was not available at all I was pretty upset about it. But Alizè and Josh were extremely helpful and made up for that with their great service!!! Kudos to them and excellent customer service they provided.

JOHN G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
5

I had a couple questions for the guy who checked my trailer in. He was very friendly and helpful!

Ben W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raphael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
4

Friendly employees

Miecsha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
5

Great Service - Very Efficient!!!

LEROY D. 
Évaluation :
4

On your website you gave me a two day hold on my quote. When I came back to reserve the original location I wanted to pick up, the vehicle I wanted was now not available. Don't tell me your going to save my quote if you won't.

Davin L. 
Évaluation :
5

Easy check in and return. Needed to pick up a couch and deliver it to my apartment. Inside the cargo van is actual 9-6” and the couch fit perfectly! Very smooth process.

John F. 
Évaluation :
4

The only thing I hate is that you guys charge for every little thing.

Juan G. 
Évaluation :
5

Randie was great to work with.

LELAND E. 
Évaluation :
5

The ladies at pick up were fast and friendly. The drop off location was easy and very friendly as well. Great experience!!

Bernadette M. 
Évaluation :
5

From the scheduling, pickup and drop off this was the very best experience I have had. The staff was polite, efficient and helpful

Gaylina R. 
Évaluation :
4

N.D.

Danial H. 
Évaluation :
5

Very polite and well explalined

Catherine B. 
Évaluation :
5

Truck was very rough giving an incredibly bumpy ride and jerked heavily when braking. I would not recommend checking this trunk out to anyone.

Arne V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN E. 
Évaluation :
5

Thank you all so much. You were Exceptional. I've use you several times. I'll pass the word along how friendly you all were. Great job. Thanks.

Robert P. 
Évaluation :
5

Very Friendly. Great Staff

Lloyd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
4

Truck: driver door would not shut completely without slamming it, multiple times I had to pull over and slam it shut to stop air flow and stable latch. The night time drop box was very difficult to find, it's obvious once it is found based on the window sticker, the sticker blends into all the other literature on the store front, also not illuminated very well. The staff was excellent on both the check out and return follow up the morning after I returned the truck. The auto check in system did not work for me. Uhaul.com could not recognize we phone location. I spent 10 minutes and my sister 10 more making sure the settings were correct. I called the customer service line and they estimated a 59 minute wait time. Sorry, I'm not waiting that long in an unfamiliar place at night. Mostly, it was a great rental, but the obstacles during night return were pretty difficult.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teddy M. 
Évaluation :
5

The mobile check in was taxing.

Roy O. 
Évaluation :
5

Stay great!

DANIEL V. 
Évaluation :
4

My only complaint was the lights usually were not working in the section where my unit was. Staff very friendly and helpful. Also generous terms for the rental; many storage facilities require 10 or 20 days' notice but I only had to vacate before rent was due.

LAUREN E.  |  Expérience générale 
Évaluation :
4

The general manager was awesome!

Terry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misael Q. 
Évaluation :
5

Check-in was really really smooth and the young lady doing the review was nice and knew what she was doing.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SULMA B. 
Évaluation :
5

Did a great job, was a last minute rental and they were friendly and very helpful

Amy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor J. 
Évaluation :
4

I like the service. The staff were friendly and efficient. Location was clean and they answered all our questions. The only issue I had was there was a lock on the trailer without a key. We ended up going back to the location and they had to destroy the key because it wasn't theirs. It would be best if they check everything before they send us away to avoid delays. Merci.

Marycharitydale L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilberto R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANTELLE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sammy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kelly D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Balaji K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter D. 
Évaluation :
5

Windshield had lots of dead bugs and I had to stop and squeege clean the outside of the window. Inside had paw prints on door handles and inside window was dirty from possible wet pet nose, had to clean that as well. inside of cabin smelled like cigarette smoke The people here are great, but these things were unfortunate.

Judith L. 
Évaluation :
5

I have and always will use UHAUL services, thank you !

Patricia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith G. 
Évaluation :
5

The Best

James L. 
Évaluation :
5

Communication. We received An email the day before pickup stating our pickup pickup time had changed to noon versus 9 am as we'd requested. Give enough notice and explanation as to why change had to happen.

Jordan B. 
Évaluation :
2

There were young adults who had no customer service skills or even the ability to effectively communicate. Pick up took 45 minutes due to lack of communication and being completely unorganized. Drop off was better the man helping with that was amazing. Please get your teen workers training to be able to effectively communicate to customers. This experience would have been so much better.

Abigail T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura V. 
Évaluation :
5

We love this location for our U-Haul needs. Easy to access, clean and efficient.

David R. 
Évaluation :
5

Joshua at this location was extremely courteous and professional. From making sure everything was annotated correct with my reservation to installing the trailer and validation of safety. On the return it was Joshua again who greeted us and made the experience a smooth and easy one. Excellent experience.

Ronald Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel P. 
Évaluation :
5

The app didn't work to upload the image of the odometer and the van made weird noises when i drove it

William D. 
Évaluation :
5

Always excellent professional and clean I have 3 storage units here

Karla L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arnoldo F. 
Évaluation :
5

Just maintain transparency and stay courteous.

Sergio G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL K C. 
Évaluation :
5

Take care! :)

Aubrie F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santiago L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrie F. 
Évaluation :
4

this truck was not clean inside but it was not too bad and every other rental I've had was clean so not a big deal. Just made note of it so I wasnt charged and there was no problem

Coryann S. 
Évaluation :
5

Talk on the phone great person

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

giovanna E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OSCAR C. 
Évaluation :
4

Although resolved, when returning vehicle I was charged an additional day after only having the truck for five hours. Explanation was the charge was the result of not returning it by my guesstimate. A day is twenty-four hours the last I checked. In the future I will estimate my return time as twenty four hours later.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silver B. 
Évaluation :
5

Be careful of the turn in can be a challenge with a trailer

JUDITH J. 
Évaluation :
5

Fast, friendly and really nice vehicle

Michael H. 
Évaluation :
5

No improvement is necessary. This U-haul location is the only store I'll use. The staff is incredibly friendly and efficient. I have used this location several times & have never had the slightest issue. Kudos to this staff for always putting their customers first and always providing excellent service.THANK YOU ONCE AGAIN!

Sharon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleta M. 
Évaluation :
2

i had an appointment for a trailer connector on bumper and controller, gave me a price for parts and labor went over, young man told me he only has time for connector on bumper, showed him my receipt with parts and labor he said he will give his boss a call but he is sleeping now why make an appointment if you are told you can't do these work when you bring the vehicle over. it seems you need older people who want to work instead of young people who don't want work. sad situation at that time.. by the way they did do all the work but i had to call to confirm all was done... thank you...

Tony K. 
Évaluation :
5

Bestest in town

James L. 
Évaluation :
5

Great service!

Vishvanath S. 
Évaluation :
3

I was charged twice and didn't get my charge return on my MC CARD AND I USED MY VISA CARD TO PAY FOR THE RENTAL ON THE TRAILER I RENTED FOR HAULING MY CAR. I ASKED THE AGENT THAT WAS ON DUTY AND ASSURED ME THAT THOSE CHARGES WOULD BE RETURNED TO MY ACCOUNT AND I WAS CHARGED BY MC FOR INSUFFICIENT FUNDS ON MY ACCOUNT

Paul M. 
Évaluation :
3

Returning with the volume of gas I left with, you determined to bill me after witnesseing and telling me in person “No extra charges.”, seeing that the gas was exact. How can you find, as we observed together in person, something NOT billable, and then bill me?

ALBERT V. 
Évaluation :
5

Zero issues. Staff was extremely friendly & willing to help. Made my move into ABQ so easy. Thanks guys. :)

KiAndra B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiandra B. 
Évaluation :
5

1st van had the catalytic converter stolen the night before. Staff handled the situation perfectly abd got us on our way quickly. It was a great first time experience and look forward to renting again in the future.

Damon N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Asefa F. 
Évaluation :
5

Everyone at this location were wonderful!

ryan s.  |  Expérience générale 
Évaluation :
5

nothing really. the bed of the trailer had greasy bolts scattered on it when I picked it up. the representative apologized, but I said it was fine, as long as you don't ding me on the way back. I removed the trash before I returned it. all went smooth. easy to rent and return, performed flawlessly.

Andres S. 
Évaluation :
5

I was charged twice for my rental. Please fix this. Other than that, it was a great experience.

Reuben L. 
Évaluation :
3

Manager was helpful with assting me, other staff was nonchalant about assting me

John T. 
Évaluation :
2

My reservation was not met by the location it was guaranteed at. I was sent over to this location across town with the promise of a 50 $credit and no one at the location knew anything about it nor how to fix it. I had to call Customer service where I was placed on hold for 34 minutes and then the system hung up on me. Upon return asked again about credit and the gentleman said he would look into it and give me a call later. No follow up. A bad experience all around. No help from any employee.

Briana S. 
Évaluation :
3

I was charged for a 2 dozen furniture blankets and only received one dozen. I was told the gas tank was full, by it was actually at 3/4 full. I refilled the tank to where it was, however I was charged for gasoline. I took a photo of the gas gauge but cannot attach it.

Christina H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LuAnne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kieren F. 
Évaluation :
1

Horrible experience that could have been resolved with clear signage, attentive employees, and a general care of the service you provide. We were charged for an item we never received despite contesting the payment online, had a nightmare getting in after hours (zero after hours support despite providing a number), and an absolute rude checkout experience. I'm genuinely sad we chose this location for our storage and hope that maybe they were just experiencing a bad day or maybe this was a breakdown due to the pandemic / lack of qualified staff. Would absolutely not recommend your location.

Brianna B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KiAndra B.  |  Premières impressions 
Évaluation :
5

THE BEST ! ! !

Bobby L.  |  Premières impressions 
Évaluation :
1

Couldn't access my possessions for 2 days due to doors not opening. Called GM multiple times and never got a call back or answer. Would not recommend,

Hailee J.  |  Online Move In 
Évaluation :
4

merci

Laura W.  |  Expérience générale 
Évaluation :
2

As a customer I got a key card to access my unit. Worthless. Every time I arrived, my card wouldn't work. Worse, the access panel would say welcome! You have access! Then I would wave my arms at the motion sensor door like an idiot. It wouldn't open. I had to go stand in line at the front desk. Finally someone would be available: "Oh, sorry, we have to unlock the building." What?!? Why isn't it already unlocked? Maybe this was just one day, they forgot. No. EVERY SINGLE TIME. If you're "sorry", FIX IT. STOP MAKING THE SAME MISTAKE EVERY DAY. Unlock the building so your customers can actually use their access cards!!! Never coming back. Absolutely never. Thanks and goodbye.

Paul C.  |  Expérience générale 
Évaluation :
5

The gentleman that assisted me secured my reservation in a 5x7 unit. He also helped me when my lick was too small, he offers me one another customer left behind. That was so above and beyond!!!! He provided me with scissors to cut the cording that was holding down my roof storage unit! He was so very helpful and generous.

Denise P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert A.  |  Expérience générale 
Évaluation :
2

On at least three occasions my payment was screwed up with no apology. I recently called to update my credit card for auto-pay, the associate over the phone indicated the computer system was a little delayed but the change would updated once the computer system was up and running. Fortunately, two months after not receiving the confirmation I was told I would be receiving, I decided to call to see if the payment was ever processed. The first call, I was informed that everything went through and my payment had been processed successfully. My most recent inquiry, I was told my CC had been declined. When I asked what CC was on file,the associate informed me that if a CC is declined, that information is deleted. The associate made it seem like I was at fault. My question: How do I know it wasn't a data entry error committed by Uhaul personnel? Because, I supplied that same CC information during the original call which been successfully processed on 2nd call. When I asked these questions, the associate (Patricia) was steadfast that is was my fault. The frustration in her voice was very apparent when she rudely announced, Well, I don't know what happened before but your card was declined! I did inform her that this was the same card I had used previously when I was told it was processed successfully. Now I'm being told something completely different. Rude Patricia said well I can send you the confirmation to your email. Please do, but I am still confused about what happened. Her rude response: Well, you can speak to the manager. I replied, that would be great. Well, I'll have him call you. And then she abrutly hangs up the phone. I have yet received that call from the manager or the email confirmation for the most recent payment. Based upon the history, I would be surprised if I get call in the future stating my account is in the arrears or worst yet, my belongings were auction due to non-payment.

Derwin M.  |  Premières impressions 
Évaluation :
5

Great job getting us a storage before we needed it thank you Uhaul

Joseph S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lesli r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R.  |  Expérience générale 
Évaluation :
5

The customer service at this facility was excellent. The entire team was cordial and professional. I was greeted by name and the facility was always immaculate

Anthony F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael m.  |  Premières impressions 
Évaluation :
5

Jason and the crew at this Uhaul were exceptional. Very flexible and accommodating as I make a move from Atlanta to Phoenix. They helped with the big and the small. Excellent service à la clientèle.

Anthony F.  |  Premières impressions 
Évaluation :
5

Everyone was nice, helpful, kind, courteous, great group. Merci.

Paula B.  |  Premières impressions 
Évaluation :
2

I saw online with my rental 1 month free storage but no way to do that online. I called and was told it had to be done in person. When I arrived I was then told the free month was only for one way trips. This wasn't explained online or when I called. So misleading. Then when I checked the vehicle out I was told "The gas tank is full, please return it that way or be charged 3 $+ per gallon needed". I put 19,5 miles on the truck, and it took 4,8 gallons. When I told them that would be 4 miles to the gallon (I showed them pictures of the gas pump totals) I was told it gets 10 miles to the gallon, so that's double what it should have been. The attendant then told me "Well I can't reimburse you", so I asked that it be taken off he total, which they refused. I argued with him for a while about it, and then told him to just charge it so I could leave. He walked away and I stood there for about another 5 minutes before I noticed he was cleaning the truck. I walked over and asked if we were finished and he said "Oh, yeah, we were finished earlier". Was he gonna just let me stand there all day because he was mad about me arguing about the gas costs??!! Talk about deception and crap customer service!! I'll never rent from your location again (and maybe not even Uhaul in general) with that kind of BS happening. Rude, unprofessional and the "deals" are misleading at best, and scams at worst.

ANDREW B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark r.  |  Premières impressions 
Évaluation :
5

Great location, reasonable prices. Secure and climate controlled. 2 carts available to help loading. Just be aware the unit may be short, only 6' high.

Paul C.  |  Premières impressions 
Évaluation :
5

STAFF WERE AWESOME. JUST SO HELPFUL. THANK YOU

junell j.  |  Premières impressions 
Évaluation :
5

They were professional and nice, I recommend them to the highest👍

Marva A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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