Customer Reviews for U-Haul Moving & Storage at Sandhill

1 389 évaluations

1117 Sparkleberry Ln Ext   Columbia, SC 29223

(803) 766-7417

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(803) 766-7417

1117 Sparkleberry Ln Ext
Columbia, SC 29223

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Skyeva H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERANCE C. 
Évaluation :
5

I did not top off the tank because I only drove 16 miles using your truck. Y'all tried to charge me $47,99 for fuel. I had to return to the store to get $30 of it back because you added a fuel service charge to my return contract that was not on the pickup contract. And you still charged me 4 gallons for 16 miles of driving. I don't know many trucks that get 4 mpg. I felt cheated and taken advantage of, still do. Especially considering you advertise 10 mpg for your trucks. None of it adds up.

STEPHEN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lester P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cherly G. 
Évaluation :
5

Great customer service!

melba H.  |  Premières impressions 
Évaluation :
5

Ensure every trailer is cleanâ€"swept, mopped as neededâ€"prior to each rental. I had to sweep and mop before loading my items.

KIM W. 
Évaluation :
5

Excellent customer service! They helped me and I will always go back to that location whenever I need anything.

MELBA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARIEL S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATARCIA B. 
Évaluation :
5

My husband and I have rented storage units in the past at many different places as well as states. This is the cleanest facility we have ever been in. Very well lit. Convenient with the moving carts. There was a big moving truck that pulled in minutes in front of us. There was only the one functioning door. However, there was ample space for us to park our truck and trailer where we were still able to unload. We are very impressed with this facility and the staff is great!

Kimberly G.  |  Premières impressions 
Évaluation :
5

Great customer service!

CHRISTOPHER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAA O. 
Évaluation :
5

The drop off location i provided when I made my reservation was changed somehow so i had to call to change it back. I also made a storage reservation which somehow disappeared but the gentleman at the drop off location was very helpful and super patient. We let him know we might need help so he came out to the unit to check on us to make sure everything was going ok with our move in to the unit. We got everything taken care of but him coming over to make sure we were good was truly reassuring. Overall, we had a good experience with the staff. Your trucks need to be updated though. The long trip in that uncomfortable truck was brutal.

Dorothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JADE B. 
Évaluation :
5

I had a pretty seamless experience. The trailer that I reserved was available and I was checked in and out in about 10-15 minutes. No complaints, this is actually my favorite UHaul location.

KHORI K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan R. 
Évaluation :
5

No e

ademar C. 
Évaluation :
5

Very excellent customer service the young man was detail oriented about our business with u hall keep up the great work. Need more customers service representatives.

DAVID H. 
Évaluation :
5

Hire more people like Latoya. She was able to multi-task to help me check out quickly and efficiently.

NEIL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA A. 
Évaluation :
5

I have found this location to provide the best service I've experienced in rental service. The staff is remarkably knowledgeable in advising to assist customers. I will make the journey here anytime I have a rental need

Thomas D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Liana P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delbert A. 
Évaluation :
5

Employees were helpful and friendly. It was my first time renting a storage unit and they explained everything clearly and accurate . Facility was well maintained

JUAN B.  |  Expérience générale 
Évaluation :
5

Excellent service, return customer

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dee B. 
Évaluation :
5

All was well!

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elda B. 
Évaluation :
4

A bit of confusion when I thought I had arranged delivery to my new home but other than that everything good. Irma took care of the issue and did a very fine job.

Bonnie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

S&F invest i.  |  Expérience générale 
Évaluation :
5

Make sure your trucks run effectively

RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMANICK LAMARRI H. 
Évaluation :
1

My experience was not the best. When i arrived no one was around. I had to go to another part of the store, where I'm sure customers are not allowed to find an associate. Once i found an associate, he was awesome as far as service. The truck i received was clean but it was missing a head light and was very damaged on both sides. When I arrived to return the truck, I was not greeted. There was an associate cleaning the truck in front of me, she spoke and left us outside. After about 10 minutes of waiting, i went inside to find someone, she said "oh the system is down so you just have to leave it. I was then charged $15 for gas, I returned the truck exactly how i received it. For that, I would like someone to contact me. No one went over the truck with me when i returned and I dont appreciate being charged when no associate even greeted us to walk around the truck or anything.

SHAVAE T. 
Évaluation :
3

This was my first time having such a terrible experience with a rental vehicle from UHaul. The inside of the cab was not clean and the drive was anything but smooth. The truck's engine was loud and seemed like it struggled to accelerate. When it reached about 60 mph the truck shook and it felt like it was going to fall apart or that maybe a wheel was loose or not aligned. (I'm no mechanic) I honestly did not feel safe in the vehicle. I was not able to make these comments because the system was down when it was time to return the vehicle. I use UHaul quite often for my business and this is the first negative experience. But one that has made a lasting impression.

VICTORIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREKE P. 
Évaluation :
5

Excellent service à la clientèle.

DAVID R. 
Évaluation :
5

Johnny runs a great team!

Jorge R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE R. 
Évaluation :
5

I LOVE the guys that work at our UHaul store on Sparkleberry here in Columbia SC. They are ALWAYS so polite, kind and very helpful. It seems more and more difficult to find such quality employees any more. Very refreshing to go In there. And we have two storage units at that location and have had them since July. So we have been in there many times. KUDOS TO THE STAFF THERE and THANK YOU SO MUCH!!!!❤️

LAWRENCE Z. 
Évaluation :
4

Gave me Inferior equipment. Must send there problem equipment on one way trips trips. My truck had a cracked windshield and my trailer was just a piece of junk and cost me a lot of time because of burning up brakes ! The strap on 1 tire of my corvette popped off twice also ! They loaded and strapped it fyi. Said i'll get a $30 credit ? Haven't seen it yet...

ROBERT B. 
Évaluation :
3

Stop making people have a smart phone to rent a stupid ass uhaul. Stop sending 6 emails to people every time they rent a uhaul. You are not that important! Let them rent, do what they have to do and be done with it!

DANIEL L. 
Évaluation :
5

outstanding

Alexander S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Disclose mileage minimum on website when booking so that there are no surprises when you go to the location. Ex. Rented a pick up truck $29.99. Get to the rental center and find out there is a minimum of 50 miles and then what ever is not used will be refunded. It would be nice to know that up front

DONALD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX M. 
Évaluation :
5

Great service , friendly employees, clean vehicle

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIE J. 
Évaluation :
5

Very Helpful and professional! Units clean and everything fitted into my unit. It was raining so hard , and I loved that I can park the truck and load my belongings right into the unit! Everybody was so courteous and nice, Thanks for the Great Customer Service!

Deborah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

We have used this location once or twice a year since 2017 and every time we have great service by very knowledgeable, helpful people. I would highly recommend this haul location.

MARIE B. 
Évaluation :
5

Staff of Professionals

ANTHONY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALLY M. 
Évaluation :
5

This is my home location and I never have issues with them so far.

NOEL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

Jason was awesome,

Robert M. 
Évaluation :
5

It was great and I'd recommend many to use Sparkleberry as a place for storage and uhaul rentals. I've been pleased with every interaction I've had with the employees and services. The process was easy and great and that's thanks to the employees who helped, especially Lamarcus Capers, who greatly aided my parents and I when using the storage. Because of this I will continue to use U-Haul for my moving needs!

ASHTON J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN S. 
Évaluation :
5

It was an easy pick up and return.

Yolanda M. 
Évaluation :
5

This store's employees were extremely friendly and helpful. As for the 1-800-UHAUL, they just over promised and made the store employees work harder to accommodate my reservation.

Matthew C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn D.  |  Expérience générale 
Évaluation :
2

I have been out of town for several days. There is no way that I acquired 2 storage units while I am gone.

Kimberly J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMI H. 
Évaluation :
3

Reserved a unit online and they gave me 3 small units instead and I had to buy extra locks.

Kenneth K.  |  Premières impressions 
Évaluation :
5

The after hour drop off need to be explained to the customer in full detail so that they could be prepared before they reach. I felt very unsafe returning my vehicle. Had I known the procedures of picture taking and so much more it would've been easy and faster.

NINA H. 
Évaluation :
5

Professional and friendly. No issues at all.

Eleanor M. 
Évaluation :
5

John was very friendly, helpful and has excellent customer service!

Helena C.  |  Premières impressions 
Évaluation :
2

I haven't been with you long enough to rate you yet. But I will

Bradley W.  |  Premières impressions 
Évaluation :
1

When we dropped our trailer off with a full ubox, we were told that it would be put up right then and that it didn't need a lock. Three days later, I got a call from the location asking if we were going to come pickup our ubox. I explained to them that we had dropped it off 3 days ago and that it was supposed to be stored. I came to find out that it had set unlocked in their parking lot door 3 days with all of our belongings in it. I went to verify that our items were still in the ubox and then they put it up. When it was time for us to pick up the ubox, I gave 48 hours notice since that is what was recommended. When my husband arrived to retrieve the box he waited nearly 45 minutes to be told it would be another 45 minutes. We had to return later in the day to pick it up because he couldn't wait another 45 minutes. Overall, the staff was friendly and the idea of the ubox is convenient, but I do not feel as if our belongings or time was respected during this experience.

Andrew B. 
Évaluation :
5

Might want to give more detailed instructions on how to secure the front wheels with the wheel straps. Had to figure it out myself.

ERMOND B. 
Évaluation :
4

General Manager; Mr. Johnny Jenkins was very helpful. His greeting was very pleasant and his customer service was excellent. I was appreciated doing busy at that location.

Virginia R.  |  Premières impressions 
Évaluation :
5

The truck was clean but made a very loud noise while driving!

Kay O. 
Évaluation :
5

Great service

BRITTANY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAKEBA J. 
Évaluation :
1

Oil change due. Alignment off. Nice and efficient staff.

ESHIORAMHE K. 
Évaluation :
5

Good service and friendly attitudes.

ANTHONY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VLADIMIR K. 
Évaluation :
4

I could not use my phone to photograph my drivers license so the check-out process become more difficult

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENJAMIN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BESSIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEXTER D. 
Évaluation :
4

Very professional and understanding

EDDIE W. 
Évaluation :
2

When picking up u-haul equipment, ubox etc; give the customer the professional courtesy to advise you are present on the property.mIn my case I had my lock on to protect your pads from being stolen, they came by at a different scheduled pickup time. took the box and my lock was still on, They charged me, caused a bank charge OD...it was refunded yesterday (5) days after picking up the box and now I am still penalized because I have to wait for it to hit my bank account in maybe 3-5 more days. What an unnecessary headache for me the customer when all they had to do was ring the bell to say Msl Simmons is everything all clear for us to take the box instead of assuming it was full. I was doing something to protect YOUR property and ended up getting the short end of the stick.....This experience has been very stressful for me!

lorraine S. 
Évaluation :
3

Scheduling my Uhaul was an issue; the site I was sent to did not have the truck I needed and then I was on hold for over an hour- my move was grossly delayed. Then, through the office I setup automatic payments and asked the gentleman twice if we were good to go- turns out we were not. I got the payment due notification, but all of my bills are set up to auto pay and it didn't autopay- I immediately paid and emailed the agent and never heard back. Logged into my account and the auto pay was not set up. So I set it up- the following month was the same issue. This time I called instead, they waived the late fee and corrected the issue. The site does not save properly, and is full of discrepancies (payment never saved properly and misinformation on vehicle availability) . However, majority of Uhaul staff are patient and accommodating- I thank those gentlemen who assisted through each hurdle.

Shavon C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
3

Better communication with customer. Remind staff to treat all customer with same important to business.

katrina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEXTER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Nothing more , very professional and Thank you

RHONDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLENA C. 
Évaluation :
5

Nice and friendly staff.The owner always available to new customers and willing to help

LISA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

I was overcharged for the gas almost $70 when I got the truck was empty, I put 1/4 of gas

YANIRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN J. 
Évaluation :
5

I was more than pleased by the assistance my parents and I were given by Lamarcus Capers. He went above and beyond to make sure we were completely set up and good to go with our storage unit and instructions. I don't see that kind of customer service often at all anymore so it always catches me off guard when I do. Because of this and the ease of everything, including truck drop off, we WILL be using Uhaul exclusively for all our moving needs. Merci.

ASHTON J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY M. 
Évaluation :
3

The first van I received was not clean at all. It was filthy. However, the rep was very accomadating and exchanged my van for another. Although it was fairly clean there could have been a better job with cleaning all the vans. There was trash and cigerette butts behind the seats as well as the cup holder and console could have been better cleaned.

BIDDIEYA S. 
Évaluation :
2

They were busy so I dropped the keys for a later inspection. I was charged an extra $51 for fuel. I just got gas right before pulling in. Luckily I took a picture of the dashboard at drop off. Now I have to wait up to 3 days just to hear back. Not sure how long it is going to take to get my money back.

Zachary J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHENIKA H.  |  Expérience générale 
Évaluation :
1

Make sure they have accurate readings of gas levels. Also they never picked up the phone when I called for 2 days trying to speak with them about my issue. Never will use this location again and probably won't use U-Haul again

JALISA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
5

The manager was very helpful and nice he is definitely in the right position and deserves a raise!!

LaTosha P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amber B. 
Évaluation :
1

Very nice but unprofessional. Gave us a truck on empty but had to bring it back with gas. I ask for a appliance dolly when I registered but got a regular one. Would never recommend

VALERY J. 
Évaluation :
3

Your staff is very helpful and my feedback is not about them. Your store had a glitch which caused my account to be erased. No one notified me. Then I tried to upgrade my unit and because if another glitch my lock was cut off. I've also been trying to get a hitch installed. That order also got erased. Fortunately your team fixed the problem but I was seriously considering moving.

Kimberly J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcom W. 
Évaluation :
4

Don't give customers a truck with only a 1/4 tank of gas. Should have at least a half tank to start out.

ALTHEA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD G. 
Évaluation :
5

Give discounts to loyal customers. Have larger shipping containers.(IE) 10ft x 15ft.

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE K. 
Évaluation :
4

Outstanding staff.

TONY S.  |  Premières impressions 
Évaluation :
1

The staff was friendly however, I reserved an appliance cart to move the appliances I was going to get and they didn't have one....although I reserved it. Not sure how that's possible. That's the point of a reservations. Also, we got into the truck and we were just about to leave and the truck basically shut off on us. The check engine light was on and we had to move everything to another truck. If I reserve something, I expect for it to be available to me. That is the point of reserving it. The location is great and the staff is friendly but there needs to be some upgrading to the system in keeping track of what is available. I have had so many issues with U-Haul that I don't recommend them to anyone and only use this company if absolutely necessary. At this point, U-Haul has gotten so large that it has lost sight of the thing that keeps you in business, your customers. Get it together.

Katelyn A. 
Évaluation :
5

Just rented trailer for an hour but all went fine! LaToya great to work with!

Cary P. 
Évaluation :
5

Your employees were very friendly and helpful, prompt to assist and a pleasure to work with. If I had to put in a negative, the windshield could have been cleaned a little better. Oh, and I do NOT appreciate the space taken up in the truck with you gimmicky pre installed hand truck and blankets. I paid for and empty truck but did not get an empty truck.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis P.  |  Expérience générale 
Évaluation :
5

Excellent staff and facility❣️

Alfonzo W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coretta L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridgette N.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and very helpful.

antwuan k.  |  Premières impressions 
Évaluation :
5

The visit was a pleasure from start to finish.

Celena T.  |  Premières impressions 
Évaluation :
4

Professional and courteous service. Patient with my requests, and changes.

Lenorr B.  |  Premières impressions 
Évaluation :
5

The guys working there was AWESOME they helped us so much.

FAITH S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHENIKA H.  |  Premières impressions 
Évaluation :
5

If I could rate this place 20 stars I would. I can not say enough good things about the GM and his team. We had just moved from Texas and everything getting here was a disaster. The only good and stress free part about our move was this uhaul location and how understanding they are. Loved how conveniently the loading docks are located and they had so many dollies for us to use.

CHAD C.  |  Premières impressions 
Évaluation :
5

The only thing I suggest is better signage on how to access your unit according to unit numbers and locations . However, Mr. Jenkins, location manager, answered his phone after hours and I was able to get help with getting to my unit. This is a fine team of excellent employees. They made this process so easy.

Bridgette R.  |  Premières impressions 
Évaluation :
5

I'm thankful for such a wonderful facility and staff. My only problem was some of the staff were unfamiliar with information that I needed to effectively move my property. However, all went well and that did not deter me in my positive rating of this facility. 5 stars all the way.

STEVEN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry B.  |  Online Move In 
Évaluation :
5

Mr. Jenkins and Ms. Green (she was from another location in Columbia) were fabulous! They were excellent and KIND in helping us get access to our new storage units. We arrived after office ours from a move from Alabama and that did not stop them from going out of their way to help make our move less stressful! I will never forget their kindness to my family!!

Dee S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alishe c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYRA R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean J.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel S.  |  Premières impressions 
Évaluation :
5

I'm satisfied

Annick T.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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