Customer Reviews for U-Haul Moving & Storage at Sandhill

1129 évaluations

1117 Sparkleberry Ln Ext   Columbia, SC 29223

(803) 766-7417

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(803) 766-7417

1117 Sparkleberry Ln Ext
Columbia, SC 29223

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Could not see mileage/odometer as the van needed a oil change, and this message was appearing in the place where the odometer is.

Laura D. 
Évaluation :
5

Very helpful, with call backs and texts.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April H. 
Évaluation :
2

Don't give away my reservation to another customer while I am on the lot!!

JONATHAN B. 
Évaluation :
2

My concern is not when I picked up the truck, the lady at the front desk was very helpful. My concern is when I dropped it off I had about half a tank of gas, ( I put 15 $in the tank right there at the speedway gas station, down the road from the Uhaul dealer). I went to Lake Carolina and the took Boysen Berry apartments almost across the street, then to Lake Carolina, then I took the truck back. The whole ordeal took about 2 hours, I picked the truck up about 4pm and returned it about 6:30pm. For some odd reason, I was charged an extra 20 $for gas, even though I put 15 $in before starting the move. This is very concerning and doesn't seem accurate. I didn't bother to call Uhaul, because some things is not worth the hassle. I do hope the correct this type of mistake in the near future, before it cost them customers. Merci.

Alvie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUINCY P. 
Évaluation :
5

The young man that helped me had a fantastic personality!

DAVID M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHENIKA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

Truck was very clean. Don't remember the fellows name, but he was very friendly.

Thomas E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

FREDDIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F.  |  Expérience générale 
Évaluation :
3

The staff was very helpful. But the website, creating an account and trying to sign in truck after hours was a FREAKING HORRIBLE EXPERIENCE! To make it even worse I was on hold for over 35 minutes waiting g to speak with a PERSON. Ya'll have to do better

MICHAEL C. 
Évaluation :
5

Staff was very friendly and knowledgeable loved my experience with them

Tammie B.  |  Expérience générale 
Évaluation :
5

Everyone was very nice.

DAVID H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felicia G. 
Évaluation :
5

The transaction process was quick and there were no problems.

MALVIN H. 
Évaluation :
5

Very good customer service.

AJ H. 
Évaluation :
5

Excellent service à la clientèle. He went above and beyond for me. Only complaint is. I thought it was costly

REGINA J. 
Évaluation :
1

Not straight forward about pricing.

LOUIS F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard m.  |  Expérience générale 
Évaluation :
5

No changes needed.

JOHN T. 
Évaluation :
5

UHaul is a necessary evil in the military, and rarely is it a pleasant experience. This is the best UHaul location we have EVER used. Friendly. Efficient. Service.

Cary S. 
Évaluation :
4

Just one complaint: the van smelled like an ashtray. Therefore, everything I placed in the van smelled as bad when I reached my house, including me!

Kevin H. 
Évaluation :
5

I want to thank the Sunday crew for such great customer service! They were so nice and professional! Fast and very knowledgeable! They helped everyone in a timely manner! Such great feeling to be treated like family! Merci.

NELLY N. 
Évaluation :
2

You can not charge me an extra 19 $fuel surcharge when i put 16 $in it after driving 55 miles and had the fuel gauge exactly how i received it. That would be great.

Alex G. 
Évaluation :
5

Big Thanks to all for the awesome experience

Robert W. 
Évaluation :
5

Everything worked perfectly. Easy transaction. Thought it might of been a hourly charge for being late instead of entire day charge for being 1 hour late returning.

Rashawn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex R. 
Évaluation :
5

The team at this location are helpful and accomodating. They go above and beyond to give you a good experience and I personally will plan to go to this location for any U-Haul needs.

Shandrea F. 
Évaluation :
5

Lajuane was extremely helpful, upbeat, and pleasant! He helped us meet all of our moving needs and genuinely cared. He showed the epitome of customer service. Great hire U-Haul!! Awesome facility with all you need for moving needs and it's extremely clean!!!

Dana H.  |  Premières impressions 
Évaluation :
2

Insisted I accept a drop off location 30 miles away when there was one 2 miles away. Used 1/3 of miles and gas cost to get to drop off--totally unacceptable

JAMES K. 
Évaluation :
5

If I could rate this place 20 stars I would. I can not say enough good things about the GM and his team. We had just moved from Texas and everything getting here was a disaster. The only good and stress free part about our move was this uhaul location and how understanding they are. Loved how conveniently the loading docks are located and they had so many dollies for us to use.

CHAD C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john M. 
Évaluation :
4

I returned the truck same day I got it. I do not think you should have to pay the same amount as people keeping the truck for 2 days.

Marla W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEL L. 
Évaluation :
1

When there is a legitimate complaint and involve potential injury, time should be of the essence.

Demetria D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob G. 
Évaluation :
3

Ensure employees are aware of the entire checkout process when using the U-Haul app. I was directed to do the wrong thing by a employee that was training.

Y-Keyla P. 
Évaluation :
5

Smooth in and out.

Marcial B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES N. 
Évaluation :
3

Leak in the storage of the truck where the attic space is. The air conditioner didn't blow. Check engine light stayed on. Didn't wanna change gears smoothly

Cody S. 
Évaluation :
5

Two guys who hooked up the trailer and unhooked it upon return were very helpful.

DANIEL W. 
Évaluation :
5

No improvement needed. The staff was friendly and helpful.

GILLIANNE I. 
Évaluation :
5

Very prompt and got a printed receipt in an email

LONNIE R. 
Évaluation :
5

the boy who received us was very nice

Rachel D. 
Évaluation :
5

Johnny Jenkins was AWESOME! He was so friendly and helpful. Would absolutely recommend this location to a friend

CHAD C. 
Évaluation :
5

The only thing I suggest is better signage on how to access your unit according to unit numbers and locations . However, Mr. Jenkins, location manager, answered his phone after hours and I was able to get help with getting to my unit. This is a fine team of excellent employees. They made this process so easy.

Bridgette R.  |  Premières impressions 
Évaluation :
5

Every employee that I came in contact with has been excellent. Terance assisted me during my rental and purchase of a storage unit. He made it a good experience. I even had to call management to access the storage and get info after hours and he was very kind. Hands down, most professional, easiest U-Haul experience. I commend this location and thank them for being consummate professionals.

BRIDGETTE R. 
Évaluation :
5

When I picked up the trailer, they hooked it up for me and made sure that the lights worked properly. I love the fact that they connected everything for me and made sure that everything worked.

Willie N. 
Évaluation :
5

The entire team from the beginning to the end were superb. I received great customer service on a Sunday morning July 18. Thank you for making this process easy.

NIKKI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia J. 
Évaluation :
5

Very good customer service

PERRY W. 
Évaluation :
5

Sales associates extremely professional, courteous, and knowledgeable. One of the best rental experiences ever!

ERNEST W. 
Évaluation :
5

Very very nice people

michael F. 
Évaluation :
5

The reservation and return process was awesome. I would definitely recommend and use this location again. Keep up the good work guys!

Vince W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQURANDRA W. 
Évaluation :
5

Everyone at this location is very helpful and courteous!

ANDRAE B. 
Évaluation :
5

Latoya and Jonny were both very helpful, knowledgeable and accommodating to me, and the overall experience surpasses that of only just being a client, they made me feel at home, and treated me as a valued customer.

EMMETTE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIA J. 
Évaluation :
5

Friendly staff and easy pickup and drop off

Luis E. 
Évaluation :
5

This experience was amazing! Would recommend to anyone~

Lisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iesha P. 
Évaluation :
5

Just keep up the good work of how u guys take care of customers

JAMES Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQURANDRA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHANIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juwona W. 
Évaluation :
2

I made the reservation in person on Wednesday for Saturday morning 9:30. We arrived 9:20 and was told they didn't have a van for us. She said someone else made a reservation for the same van before me. I asked why did that happen. They asked us if we could wait or come back later they would see what they could do. We left and returned later she had a small truck for us. I said ok we will take it. So she got the paperwork ready. We were ready to take the small truck . Someone called and said they were on their way back with the van, the male employee told the female employee she have to give us the van now. We then had to wait some more time to get the van that had just arrived. Hours later we had the van and on our way.

DONNA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA B. 
Évaluation :
5

They were backed up with folks turning in equipment because four customers arrived at once turning in trucks. They have an impressive drive in process set up, and four trucks arriving simultaneously did not slow it down. Great location.

BETTY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN F. 
Évaluation :
4

Great customer service 👏 👌 👍

ANTHONY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY B. 
Évaluation :
5

Very smooth process ! Thanks for everything!

Brittany M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARVEY L. 
Évaluation :
1

Truck did not have working A/C and check engine light was on

REX B. 
Évaluation :
5

This location is excellent; the customer service received from Jonny and staff was definitely what I needed during the stress of moving; I would highly recommend this location.

RONNIE C. 
Évaluation :
5

Great Service and courteous attendants

Val P.  |  Expérience générale 
Évaluation :
5

You did a great job!! The Las Vegas Uhaul was very unorganized and rude. The South Carolina team was awesome.

Dan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRAE B.  |  Expérience générale 
Évaluation :
5

The manager is very helpful!

Rosarae B.  |  Expérience générale 
Évaluation :
5

Excellent

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug R. 
Évaluation :
3

Please tell the customer at the time of purchase that there will be an extra charge for the U Haul employee to load your car on the tow!! That was not explained to me so I was expecting it to be done for me when we picked up the vehicle.

James R. 
Évaluation :
5

Thanks, great workers

HODGES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES F. 
Évaluation :
5

We would like to highly commend each staff member at this location! We recently moved to Elgin abs had a horrible experience at a different storage company leading us to This UHaul location. We were most impressed with the service received. Made a very bad day into a very pleasant experience after all. We were helped by Jason and we loved him. So very very helpful and kind. Both times we had to unload things… he was most helpful and pleasant. He is a huge asset to your company. Thank you Jason and thank you UHaul!!!!!

CAROLYN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonya h.  |  Premières impressions 
Évaluation :
2

The location is short staffed, associates need to be trained. Different associates giving different. With the amount of traffic that this location receive, should be better staffed. I attempted to extend a rental and initially the associates did not try to assist. The associate pretty much ignored my request. Secondly, I was charged for a second day, and the truck was 5-10 late. Thai is unacceptable. Customer wait times are extremely long to rectify a minor situation.

JERMAINE T. 
Évaluation :
3

Inside not really safe or secure because anyone (dangerous) can back their car into storage at any time without good intentions. I would use outside if ever needed again. Should never go inside. Storage area along.

Sylvia M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve D. 
Évaluation :
1

Absolute worst customer service possibly. Billed me wrong trailer and wrong drop off location. Then was unwilling to make adjustments at that time and said I needed to call 800 #.

Christopher R. 
Évaluation :
5

Le service à la clientèle était génial.

Wendy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M. 
Évaluation :
5

I'm thankful for such a wonderful facility and staff. My only problem was some of the staff were unfamiliar with information that I needed to effectively move my property. However, all went well and that did not deter me in my positive rating of this facility. 5 stars all the way.

STEVEN D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTON G. 
Évaluation :
2

The first employee we dealt with didn't seem to know what he was doing. We went to pick up at our allotted time and the truck was not ready. The employee said he would change the reservation so we could pick up after hours since we were headed to NC to drop off a vehicle and wouldn't be back until after 10. He gave me instructions and I left. I then received 5 emails and 6 texts stating that my new reservation was ready for online check-in and then two of them were cancelled… We went to pick up and did the online check-in with the third, and only active reservation, but the reservation was NOT converted to 24/7 so we never received the code to the lock to actually retrieve the key and truck. We came back at 7am Saturday after receiving another text/email that THAT reservation was now cancelled… we had to sit there while the employee called another office to UN-cancel our reservation, retrieve the key from the lock box, and get our contract ready… Not impressed…

Alexis B. 
Évaluation :
5

Great service and helpful staff person.

Eric D. 
Évaluation :
4

Allow more flexibility in app. Does not allow you to take pictures when changes on mileage on mileage and gas levels are wrong. Had to buy extra gas to get it back to the supposed level.

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yandean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Remy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry B.  |  Online Move In 
Évaluation :
5

Everyone was very professional would recommend them to everyone

BARBARA R.  |  Expérience générale 
Évaluation :
5

Mr. Jenkins and Ms. Green (she was from another location in Columbia) were fabulous! They were excellent and KIND in helping us get access to our new storage units. We arrived after office ours from a move from Alabama and that did not stop them from going out of their way to help make our move less stressful! I will never forget their kindness to my family!!

Dee S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alishe c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYRA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean J.  |  Online Move In 
Évaluation :
4

My uhaul was always kept extremely clean. Only complaints I have are the employees. The employees aren't that great but The managers at this location are wonderful however.

MIA S.  |  Expérience générale 
Évaluation :
5

Marvin was great and professional and he was very resourceful. It was a very stressful time and I needed to move ASAP my things into storage, also due to being a new Resident to South Carolina. I could not ask for a better representative I really appreciate the service thank you very much.

Latasha L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry H.  |  Expérience générale 
Évaluation :
5

Storage units were well lighted and clean, bathrooms and carts for moving large items easily accessible and staff helpful and prompt, even in the midst of COVID

Langdon W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNADETTE M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dion P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon J.  |  Premières impressions 
Évaluation :
4

I would give an excellent rating, however the lock was not available in the unit as the email stated. It was after hours, therefore I could not call anyone to assist. I had to go purchase a lock from a nearby gas station since I has already stored my belongings in the unit.

Tamika D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel S.  |  Premières impressions 
Évaluation :
5

Great service and very helpful people.

Brett B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra S.  |  Expérience générale 
Évaluation :
5

I'm satisfied

Annick T.  |  Premières impressions 
Évaluation :
4

The manager Miek Lloyd was very professional, and knowledgeable of her job. I presented Ms. Lloyd with my situation and she knowledgeable in how to handle it . It's my opinion( based on my experience with her) that she a great asset to the company.

Maxine R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arthur G.  |  Expérience générale 
Évaluation :
5

Marcus and Marcus were amazing. Super helpful and friendly as well as extremely knowledgeable. Military moving is an extremely stressful time, and they were understanding an accomodating. They made me feel very welcome, as opposed to the woman that barked at me about masks and refused to even answer a single easy yes/no question from 20' away.

Jared M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Devin M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles K.  |  Premières impressions 
Évaluation :
5

The manager was awesome!

Beonca H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maxine R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandee M.  |  Premières impressions 
Évaluation :
5

We had an excellent experience with the U-Haul rental truck, purchase of moving supplies, and rented storage unit. Very satisfied. Thank you.

Sennetta S.  |  Expérience générale 
Évaluation :
2

The attitudes of the workers is unacceptable. They do not want to do anything extra. We had issues with returning our rental truck and no compensation was giving by this location nor never received a callback or email from corporate. I contacted the manager of this facility about the refund for our storage, and I haven't heard anything back yet.

Virgil L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRENDA S.  |  Expérience générale 
Évaluation :
5

The attendant was very helpful and knowledgeable. She exhibited great customer service and was very polite. It was an overall wonderful experience.

Shawn C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra B.  |  Expérience générale 
Évaluation :
1

already made my statement

BRENDA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie A.  |  Premières impressions 
Évaluation :
5

Staff was great. Access was easy and available when I wanted.

Jeffrey C.  |  Expérience générale 
Évaluation :
5

It would be better if customers had access to the storage units 24/7. But it was good overall

Marc N.  |  Expérience générale 
Évaluation :
5

The store people were very courteous. They were very helpful too. This was a very nice place and easy to do business with.

Jeffrey C.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly. Best price around and security was top notch.

samuel g.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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