Manager Grace Young was very rude and unhelpful. She never came and put the code in for the door to open so the assistant manager informed us to just jam something in the way of the door so it can't close. She also refused to let us use any other door other then the door right out front of the building with a couple other people trying to unload there uhaul truck. So this was very inconvenient for us and the other people coming to there units because we were blocking there way. Grace stated the other doors did not work or there is no way for the other door to be monitored so you need to park in from of the building. So this caused the diesel truck we were loading to be blocking cross walk. Multiple other customers were upset we were parked in front of the building like that and kept making rude comments to us. Once we emptied the hole storage unit I went in to talk to find out what we need to do with the key card and also if it was possible to rent a trailer. She was still extremely rude. I wasn't until I made a comment about calling and making a complaint about her she wanted to become helpful. She called me about 30 mins after and stated she got us a trailer set up to pick up Monday at 9:30 at a different location.Julia T. | Expérience générale
Customer Reviews for U-Haul Moving & Storage at Seneca Mall
Pour nous contacter
Liverpool, NY 13090
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent service à la clientèle.Cynthia B. | Premières impressions
Le client n'a pas laissé de commentaire.Michael B.
Need more people attending the pick up counter. Wait was more than 30 minutes. The app was not helpful either.David N.
Le client n'a pas laissé de commentaire.Ronald B.
Truck seemed like it was lacking mechanical maintenance. Verification of equipment condition method is not user friendly. Was unable to find where to submit that side mirror was cracked. Luckily I took a photo prior to leaving showing truck still in the lot with time stamp as this was attempted to be blamed on my use.Kristina P.
Perfect as is and very reliable. 5 stars no doubt!!Ahmed O.
Le client n'a pas laissé de commentaire.DAVIDJ K.
Le client n'a pas laissé de commentaire.DOUG M.
Jessica and team are awesome and great to work with.Mark D. | Premières impressions
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.george C.
Le client n'a pas laissé de commentaire.DAVE B.
I would pay close attention to the gas level. I went 9 miles and they wanted to charge a fuel fee for 3 gallons of gas. The needle never moved from pickup to drop offMatthew T.
All the staff were very professional and helpful!mark E.
Excellent customer service, they're always great!Kevin S.
Le client n'a pas laissé de commentaire.JENNIFERLYNN H. | Online Move In
Le client n'a pas laissé de commentaire.ROBERT V.
Le client n'a pas laissé de commentaire.Keith J S. | Online Move In
Le client n'a pas laissé de commentaire.Keith S.
Le client n'a pas laissé de commentaire.Gregory S.
Thanks for the convenience of a storage!Eric W. | Premières impressions
Le client n'a pas laissé de commentaire.David D. | Premières impressions
Le client n'a pas laissé de commentaire.Richard B. | Premières impressions
I think closing the interaction with an offer to help would have made the experience a better oneHoward W.
Le client n'a pas laissé de commentaire.Cristina B.
Jessica is a fantastic worker and all the employees are great!Christine C. | Expérience générale
Jessica up in Liverpool, NY was amazing in all the steps in renting the truck to putting and taking our stuff out of storage with excellent customer service skills! We definitely would use it again! Thanks again Jessica!!!MIKE B. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn C.
Jessica was great. Answered all my questions, and did a great job. Merci.KEVINRAY C. | Premières impressions
As for my personal opinion everything was perfect and the driver is a very nice person excellent job. Thanksjackeline C.
Nothing actually.The experience was a refreshingly good one.Doug W.
Le client n'a pas laissé de commentaire.David W. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL A.
Le client n'a pas laissé de commentaire.Michelle C.
Le client n'a pas laissé de commentaire.Dexter G.
Very happyMichael B.
Le client n'a pas laissé de commentaire.Jerome P.
This is my favorite uhaul store to go to. Thanks team!Christopher C.
We arrived 2 minutes before closing and were having issues with the online check-in process. The employee who was closing up was so friendly and patient with us and helped walk us through the process. We really appreciated her customer service & her willingness to stay a few minutes past the end of her shift to make sure we were all set. She was outstanding!Megan C.
Grace did a great job of helping me decide what storage space to rentEric M. | Premières impressions
The young lady was very pleased with the way our Truck was returned. I was happy with the way the truck ran that we received. I think it actually had work done to it . as I had this truck beforehand and it ran way different than before. Over all a great experience from pick to drop off .Jeff B.
Very knowledgeable and quick service even when extremely busy.Brian G.
Pick up and return was smooth and fastCAROLANN K.
Le client n'a pas laissé de commentaire.SAMANTHA MAE T.
Le client n'a pas laissé de commentaire.judson F.
could not have had a better experience. thank you.Peter M. | Online Move In
Le client n'a pas laissé de commentaire.Anthony B.
Le client n'a pas laissé de commentaire.Tina S. | Premières impressions
Loved the key card secure entry.Aaron B. | Expérience générale
Great customer service working efficiently as a team!mariah W.
Truck performed perfect!!!Scott D.
check in took too longMichael G.
Everything worked out great for us. Jessica Ladinskie was very helpful. We are going to need to rent a trailer to take to FL for our wedding in 9/11/23 and Jessica made suggestions to help us pick the best rental and gave us her business card so we could call and secure a rental a year in advance. She also made a great suggestion about getting roadside assistance due to the distance we are traveling. U-Haul is lucky to have an associate like Jessica.Darry B.
Jessica was SUPER nice & professional!Andre O.
Le client n'a pas laissé de commentaire.Leslie K. | Premières impressions
Charged me $150 extra for an inch long scuff that was already on the van when I received it, despite having paid the extra for the protection plan. Gave no recourse to dispute with my own pictures and had to call support to get any proof of damages in the first place. I will simply never rent another uhaul after this interaction.Derrick C.
Le client n'a pas laissé de commentaire.Patricia G.
Le client n'a pas laissé de commentaire.dimitri G.
Le client n'a pas laissé de commentaire.Rob P.
Le client n'a pas laissé de commentaire.Allison B.
Store manager Jessica was without a doubt one of the best store managers in any retail store I've been in (I'm 60). She knew her stuff, able to multi task, calm and unflappable. She was professional throughout and explained things clearly. Uhaul should be proud of her professionalism.RICH S.
Improve the amount of time needed to rent a vehicle or storage space. I have to wait for 30 mins to return a vehicle for 1 person to rent a truck (they did not know the address of the location they were moving to) and 1 person renting a storage space that did not understand the choices he had to choose from. The UHaul agents were very good and understanding, It would be better if they triaged the customers to find out who is returning and who is making a first time rental. Returning a vehicle takes only a couple minutes, renting takes many minutes when customers are new to the process and do not bring the required documentation.Gary W.
Truck broke down while transporting a full load. Took 3,5 hours to have it towed to the new place. Made me so behind on moving. Worst experience ever!Lynn S.
Le client n'a pas laissé de commentaire.Pam S.
Le client n'a pas laissé de commentaire.Adam P.
Le client n'a pas laissé de commentaire.Lucas B.
The nice lady that took care of me was happy and just so full of life. You should be great full to have a employee like that.Gary H.
Le client n'a pas laissé de commentaire.Matthew L.
Le client n'a pas laissé de commentaire.marie M.
Le client n'a pas laissé de commentaire.Hemixa P.
Staff is excellentSean P.
Le client n'a pas laissé de commentaire.Ernest G. | Expérience générale
Le client n'a pas laissé de commentaire.Tracey T.
Drop off location above doesn't match my contract . Jet ski repair 5490 Haines Road, St Petersburg, Fla was excellent on all counts . Drop box was used .Sharon H.
Great experience. Original rental type was not available in Oswego.they had upgraded me but it wouldn't work for my situation. Oswego location went above and beyond to get me in the specific vehicle I needed on the same day in Liverpool. Can't say enough about both locations.Kelley D.
Le client n'a pas laissé de commentaire.Ed O. | Expérience générale
Le client n'a pas laissé de commentaire.Sandra B. | Expérience générale
Le client n'a pas laissé de commentaire.Linda E.
Le client n'a pas laissé de commentaire.Lisa K. | Premières impressions
Have already recommended to friends and familySharon K. | Online Move In
Everything was great 👍Theodore G.
Le client n'a pas laissé de commentaire.Steven A.
Used the app for pickup and drop off. Followed the instructions for pickup but the key was not there because one of the employees had it in their pockets. Had to wait over 10 minutes in line to get the key. Upon drop off I went through the necessary steps and the app said to drop the key off. I went to drop they key and an employee at this location said they needed to inspect the truck in addition to the app (which I had parked at the far end of the lot where I had initially picked it up) and that I needed to go get it and bring it to them. So much time was wasted because location employees were not familiar, or are simply careless, when it comes to app reservation procedures. I would not be confident in using U-Haul's services in the future after my experience with this rentalMichael W.
Le client n'a pas laissé de commentaire.Stephen G.
Le client n'a pas laissé de commentaire.Lisa K.
Le client n'a pas laissé de commentaire.Kelly H.
Continue with great customer service.Ella G.
No problems, satisfied with everythingPaul B.
Le client n'a pas laissé de commentaire.Gregory L.
The team was very friendly, helpful and professionalRasim K.
Le client n'a pas laissé de commentaire.Patrick C.
Very knowledgeable and courteous staff. A pleasure to do business with. Great job!Gregory S.
Le client n'a pas laissé de commentaire.Jeffrey M.
Jessica was super helpful as were any of the staffers we dealt with.Lee R. | Expérience générale
The clerk said there is some wiggle room in the mileage allowance for the one way move. The opposite is true. This is an underhanded way to upcharge the customer.Daniel M.
Le client n'a pas laissé de commentaire.Sean A.
George was helpful, knowledgeable and friendly. My use of a rental truck and loading a storage unit went smoothly. Facility is well designed, clean, well-lit and easy to access.Mark R. | Premières impressions
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.Darryl C. | Expérience générale
Excellent staff, especially Jessica!David M. | Premières impressions
Nothing to improve 10 out of 10 BEYOND HAPPY ONCE AGAINWilliam C.
Not a thing!Norma B.
Le client n'a pas laissé de commentaire.Michelle M. | Expérience générale
Super informative and courteous. Every detail was explained thoroughly.Michael V.
Nothing excellent customer serviceJeanne S.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.EFRAIN JR A. | Expérience générale
I rented a 10' truck online and when I got 3/4 of the way there, I received a phone call stating that the truck was at a different location. I then proceeded to that location just to find out that the truck that I rented was already rented out to someone else. I was then directed back to the original location and was able to rent a 20' truck for the price of the 10' truck. I am very disappointed at the lack of organization that I experienced and hope that this will not happen again.Shane O.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Sue G.
Le client n'a pas laissé de commentaire.Charles C.
Le client n'a pas laissé de commentaire.Brian O.
The van I rented leaked and got mattresses wet .Kathleen F.
Le client n'a pas laissé de commentaire.Saher A.
I asked for insurance and they neglected to add it . Terrible customer service and trucks aren't properly maintained 9k miles and it shouldn't shift funny. Kinda weird I ask for insurance and you don't put it on my contract . Very fishy and will not rent again.Nathaniel S.
The check-in process was extremely long. There were only two workers for The long line of people picking up U-Haul trucks. The return process was far more smooth. Even though things were short-staffed and moving slowly, staff were very courteous and helpful during my time there.Erica K.
Fast and easy check out and returnTimothy R.
Le client n'a pas laissé de commentaire.matthew w. | Expérience générale
My 6x12 trailer was not hooked up correctly. The drop off location even made a comment about it. The chains were dragging and even broke at one point during my trip from NY to Texas. We had to pull over & adjust the chain but it caused severe worry throughout the trip wether the hook up had been compromised or not.Alexis B.
Everyone was so helpful and friendly, I felt comfortable asking questions and they gave clear directions.Erica K.
The u haul catches every bump and is old.its was 90 degrees out and the air conditioner was horrible. We felt like we were suffocatingI only used the for 3 hrs and got charged for 4 hrs that really was unfairAntoinette B.
Staff was very helpfulgeorge M.
Le client n'a pas laissé de commentaire.Kevin S.
The brakes we not adequate I had approximately 900 pounds inside trailer and it felt like my truck did all the stopping I could smell brakes on my truckROB T.
Le client n'a pas laissé de commentaire.Joseph C. | Premières impressions
Le client n'a pas laissé de commentaire.Ernest G. | Premières impressions
Le client n'a pas laissé de commentaire.Sarah L. | Expérience générale
Le client n'a pas laissé de commentaire.Joe F. | Expérience générale
Le client n'a pas laissé de commentaire.Benjamin K.
Always a pleasure to use U haul, never problems and great serviceJOHNALLEN D. | Premières impressions
Le client n'a pas laissé de commentaire.Raelynn T. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN H. | Premières impressions
Grace and Jessica were very helpful throughout the whole process and will return again to do business again . TY WILLIAM CRONIN WILLIAM C. | Expérience générale
Le client n'a pas laissé de commentaire.Rick A. | Premières impressions
This was a wonderful experience. Our rep was amazing, excellent on the up-sell (I am in sales) and thoroughly knowledgeable about the products she was selling. If she is not yet in management, she needs to be. Jessica Laginski is a super star! I would most definitely send my friends here!Stephen S. | Premières impressions
I can't say enough about how helpful and courteous everyone was in helping me move my things into storage. They also help me find movers that moved me from Liverpool to Holyoke MA.BARBARA M. | Expérience générale
Would like it to be cooler than 73 degreesMary K. | Premières impressions
Le client n'a pas laissé de commentaire.RODNEY Y. | Expérience générale
Le client n'a pas laissé de commentaire.Chance G. | Expérience générale
Knowledgeable staff which makes for a great initial customer experienceMark K. | Expérience générale
The staff is excellent and very knowledgeable and so helpful! Great place to do business with!!!Christine C. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL D. | Expérience générale
Your staff was always helpful and courteous!!Marett S. | Expérience générale
Would be nice to have 24 hr access. The store was also very busy, the line was long.Adam B. | Premières impressions
Need to be able to contact store directly instead of corporate always!Thomas S. | Expérience générale
Jessica is AMAZING greeted when I walk in and the Kindness just moves forward . I rent almost weekly and time and time again has gone out of way for me and can't say TY enough . WILLIAM CRONIN WOOD U 4 CANCER WILLIAM C. | Premières impressions
Great experience. The staff, especially Jessica, was extremely friendly and helpful.Aaron B. | Premières impressions
The hours are satisfactory but it would be great if customers were able to access the units after hours as well.Mario R. | Expérience générale
Jessica and her staff are excellent.Lauren W. | Online Move In
Le client n'a pas laissé de commentaire.Priscilla O. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIAA O. | Expérience générale
Le client n'a pas laissé de commentaire.Destiny J. | Expérience générale
Le client n'a pas laissé de commentaire.Amelia H. | Premières impressions
Le client n'a pas laissé de commentaire.KAELAR R. | Premières impressions
Le client n'a pas laissé de commentaire.BARBARA M. | Premières impressions
Le client n'a pas laissé de commentaire.Tasha S. | Premières impressions
Where I rented the truck and car tow dolly, agent could have been a. Lot more friendly and put the heat on in his establishment.Ronald A. | Premières impressions
Le client n'a pas laissé de commentaire.Adira B. | Expérience générale
Le client n'a pas laissé de commentaire.Jason S. | Premières impressions
Le client n'a pas laissé de commentaire.William S. | Expérience générale
Le client n'a pas laissé de commentaire.Jason S. | Premières impressions
Le client n'a pas laissé de commentaire.Gene V. | Expérience générale
Le client n'a pas laissé de commentaire.Kayla S. | Premières impressions
Grace Jessica and Joseph were very helpful and professional.WILLIAMADAM JR G. | Premières impressions
Price was a little high and I wasn't compensates for there being a large pipe in my storage unit (lost a square foot), but overall was a positive experience.Julie W. | Expérience générale
Jessica is awesome to deal with. Highly recommend this location.Gene V. | Premières impressions
I was very pleased with everything the service was great thank youAnthony F. | Expérience générale
Le client n'a pas laissé de commentaire.JADALEE S. | Premières impressions
Excellent customer service. Jessica at the Oswego Ed office in Liverpool was outstanding. And when she was not ther, her colleagues took excellent care of us.Monique F. | Premières impressions
Le client n'a pas laissé de commentaire.Marcello B. | Expérience générale
Le client n'a pas laissé de commentaire.Richard W. | Premières impressions
But whe there is a matter of money returned because ot was one day lacking from a full monththat was pd and not used And the person is on low income and needs the money to get by with. It should be returned.if it was only a couple days not useok Were talking a hole month. U are not owed it and its wrong for u to keep it.Carol S. | Expérience générale
Le client n'a pas laissé de commentaire.Hans K. | Online Move In
We rented a storage unit for almost 3 years with Uhaul at Seneca mall and it was a great experience! I have highly recommended them to family and friends and in fact my sister and her husband love it there also.Bonnie B. | Expérience générale
Loved the loading doors, accessibility of the carts.Lee L. | Online Move In
Great staff, great overall experience here. Definitely recommend coming here. It was my first time renting a storage facility and the staff was super helpful and knowledgeableDonia A. | Expérience générale
Jessica was very helpful, pleasant, and professional.Joseph P. | Premières impressions
Le client n'a pas laissé de commentaire.Christine H. | Premières impressions
Jessica was extremely helpful and knowledgeableCYNTHIAA O. | Premières impressions
Le client n'a pas laissé de commentaire.Charnaine S. | Premières impressions
It is easier to deal directly with the individual facility than to go through corporate-- I wish that you could still call directly to each facility! This facility was clean and very secure- management and staff very friendly and helpful!!!Richard D. | Expérience générale
The only negative about my experience was that I was told it's 10 x 20 unit was being held for me and when I arrive to do the paperwork I was told they were all booked up. I was been forced to take the next size larger which was a 10 x 30 and $50 more a month.Denise P. | Premières impressions
Le client n'a pas laissé de commentaire.Jannette A. | Premières impressions
Le client n'a pas laissé de commentaire.James W. | Premières impressions
Le client n'a pas laissé de commentaire.Shirley B. | Premières impressions
Great staff and great service. They helped me with everything, it was my first time using U-Haul and it was beyond convenient. They knew about the products, sales, and promotions- and they even gave me a walkthrough of using a storage unit. Definitely recommend coming hereDonia A. | Premières impressions
Nothing really negative I could say , but it is a little inconvenient having to give a 2 day notice before I can get my car in or out of storage.Gerald C. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca R. | Expérience générale
Le client n'a pas laissé de commentaire.MICHELLE W. | Premières impressions
Le client n'a pas laissé de commentaire.Saide N. | Expérience générale
Have nothing bad to say about this facility.....The storage area is always clean and the personnel is friendly and very helpful...Have been using them since day one to store our travel trailer and have not had one problem. We put it in the fall and take it out in the spring and it is just as we left it......Carol S. | Premières impressions
Honestly your stuff are the best. So friendly and conversational. Heard some great stories of what it's like to work there. They should all get raises honestly for what they deal with.Nathan P. | Premières impressions
Very clean facility. Easy to access. A person that works at the location just happened by and helped us out by telling us we could use the carts located near by. Great move experienceChristina S. | Online Move In
everything was excellentSERBONICH M. | Premières impressions
Le client n'a pas laissé de commentaire.JETZELELI R. | Premières impressions
Very professional and knowledgeable staff.Very clean storage facility with convenient access hours.Youbert H. | Expérience générale
Expensive but secure and cleanWilliam B. | Expérience générale
Fantastic staff! Grace helped us and was efficient, knowledgeable and went above and beyond to help us. George and May also were quick to respond to our questions and everyone was friendly! Moving is stressful, but they made this part of the adventure smooth and seamless. Merci.Erinrose S. | Premières impressions
Le client n'a pas laissé de commentaire.Donald K. | Premières impressions
Close to home, clean and convenient staff was very friendlyRick M. | Premières impressions
I was disappointed to find out they might not be doing car storage for the winter after this year.I love storing my Jeep, very clean, warm and safe. Great facilityJames H. | Premières impressions
Wasn't expecting extra charges using cash as payment. Storage unit smaller than expected/Described but unit is free for a month so better not complain. Lady was very descriptive and informed me about U-Haul product's very well, at the storage unit place in Seneca mall Liverpool NY. Was squared away in presentation represented your company appropriately and gave direction to get back to Watertown, NY which worked out-well. I Hope units are water-proof outside from rain.Christopher B. | Premières impressions
Le client n'a pas laissé de commentaire.Jaclyn O. | Premières impressions
The key card wouldn't work and they were nasty about it when I asked them to fix the door so I went somewhere else and I had no problem thereBrenda L. | Premières impressions
One of the best run and operated Uhaul facilities I have had the opportunity to use. Keep up the good work.Nosa E. | Expérience générale
The storage experience was amazing and Jessica is a true joy! :-)Kate M. | Expérience générale
Le client n'a pas laissé de commentaire.Sara B. | Expérience générale
Absolutely fantastic experience. The manager was terrific!Keith L. | Premières impressions
Le client n'a pas laissé de commentaire.HEATHERM B. | Premières impressions
Jessica is great to work with, very helpful and friendly.Gene V. | Expérience générale
Le client n'a pas laissé de commentaire.MIchael S. | Premières impressions
Excellent staff and very clean facility!GEORGE S. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey F. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah P. | Expérience générale
Grace was amazing!!Deborah P. | Premières impressions
Jessie was amazing and great help when it came to finding moversRobert G. | Expérience générale
Le client n'a pas laissé de commentaire.Chad A. | Premières impressions
Le client n'a pas laissé de commentaire.John S. | Expérience générale
The team at Seneca have been great ! I had no problems , and if I had questions or concerns Jessica has always taken care of it ,. She has really gone above and beyond to take care of her customers ! Sincerely Loren , thanks again !Loren G. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah B. | Premières impressions
Le client n'a pas laissé de commentaire.mathew m. | Online Move In
Le client n'a pas laissé de commentaire.Jennifer H. | Online Move In
All very nice and the service was excellent.LANCE S. | Expérience générale