Customer Reviews for U-Haul Moving & Storage at Seneca Mall

1079 évaluations

8015 Oswego Rd   Liverpool, NY 13090
(Big Lots)

(315) 506-4297

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(315) 506-4297

8015 Oswego Rd
Liverpool, NY 13090
(Big Lots)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

I was charged for fuel that was not consumed, the truck was picked up with 30 miles left in the tank and returned with 33 miles left in the tank and I was charged 27 $plus tax with no notification, and there is no one to pick up the phone,

JIMKAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUAP F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
4

The gas gauge was slightly less than full and I only went a total of 17 miles - when we filled it up it took 3 gallons. I feel we put more gas in than we used. Staff was friendly and knowledgeable. Conveniently located.

SUSANNEM G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELF T. 
Évaluation :
5

Jessica and staff are very good at their jobs. They are helpful and friendly. They make their customers comfortable, and want to return.

Steve H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRYGRANGER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENJ B. 
Évaluation :
5

Best, cleanest, most friendly and efficient in the area!

MARKDOUGLAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENTMICHAEL P. 
Évaluation :
5

Fantastic Service! Moved our unit from Public Storage to your store. Facility is much more convenient, modern and much cleaner. Merci!

Jeff G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENTMICHAEL P. 
Évaluation :
5

things always seem to work very smoothly at this location. the customer service it great. The trucks are always ready, and things seem to run very smoothly for all of the trucks I have rented there.

DENISEMARIE W. 
Évaluation :
5

GREAT customer service! The employee was very knowledgeable and helpful. Would definitely recommend.

Heath B. 
Évaluation :
5

The van that I rented was clean and the employees were very friendly and helpful. The van's alignment was off and did pull to the right. Other than that my experience was great as usual with U-HAUL. Merci.

MATTHEWNEIL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AURELIEM M. 
Évaluation :
5

Your staff was excellent!!!

RICHARDHOWELL M. 
Évaluation :
5

This location was fine.

Karen H. 
Évaluation :
5

Wonderful staff! Perfect

Sylvester M. 
Évaluation :
4

Great experience, very helpful staff!

JOSEPHEDWARD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris N. 
Évaluation :
5

Drop off was very difficult due to all the trucks in the way. A little expensive for 2 hours of truck use.

Joyce L. 
Évaluation :
3

No comment

Anita S. 
Évaluation :
5

as a senior citizen that had to use the truck Becky was extremely extremely helpful she even got my fat ass in the truck pushed it up in there I never got out of the truck till I got back but thank you so much excellent service beyond what I could imagine thank you so much Lp l

SCOTTL M. 
Évaluation :
5

I highly recommend them . Polite, friendly and helpful.

JOHNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Nothing. Jessica and her team are fantastic. they explain everything in great detail - which i need! :) i am so greatful for your company being so close by, convenient, and friendly. they are renovating right now. your employees are fantastically adaptable. i cannot thank you enough! OH! jessica waited for me tto get back by 10 after 7! how nice was that!

KATHLEENFLORENCE H. 
Évaluation :
5

My experience was great - and I had chosen Team Costello Moving Services and they were really great - We got done in the amount of time I had chosen with 3 minutes to spare - I actually thought that was pretty funny. I would hire them again in a minute and may do that to finish up my move in 3 weeks. i would highly recommend them to others as well. And I love my storage unit at this location as well. This Uhaul provider is excellent I have rented a number of trucks from this location - and I plan on keeping my storage unit for the forseeable future. They are friendly and helpful at every encounter.

Denise W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRYAFIONNA J. 
Évaluation :
5

Nothing.,everything met my expectations

MELVINTHOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTTM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renel P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETERJOSEPH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKW J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNEDWARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

walter V. 
Évaluation :
5

Everything was great

James B. 
Évaluation :
5

Jessica provides outstanding customer service. She always greets us with a smile, and is upbeat, professional and knowledge. She represents the company very well. I'm happy to bring my business to this branch of Uhaul in Liverpool, NY.

MICHELE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob J. 
Évaluation :
3

I reserved the truck online and requested a mobile check in. I was not able to complete picking up the truck via the mobile app because the keys were not in the truck. I had to go in and request the key which defeated the purpose of the mobile check in. In a time of social distancing this seemed like not only a waste of my time, but also a risk I shouldn't need to take.

Patrick S. 
Évaluation :
5

Everything was great, thanks.

LEONARDO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richelle R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

McKenzie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLELYNN C. 
Évaluation :
5

Outstanding customer service! Very knowledgeable and friendly! Really helped reduce some of the stress of moving.

Nicholas B. 
Évaluation :
4

self Check-in is a very slow process. you have to take pictures on your own which could take up to 5-min. However the worst part is waiting for the confirmation. I had to wait 15-20min until it was accepted and then it told me where to get the keys. I wish it told me check-in could take 20-min that way I would have been there earlier, otherwise I just waisted 30-min of my rented time.

Alexander P. 
Évaluation :
5

Jessica was very knowledgeable and friendly.

Gene V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOBRYAN S. 
Évaluation :
5

I was pleasantly surprised. Don't change anything.

Francis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garth W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLYSSARICHELLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan W. 
Évaluation :
1

When we picked up the U-Haul we were told we had 24 hrs to bring it back as we got it at 6 pm we had till 6pm the next day to bring it back at 11 am we got a call saying it had to be back by 11:30 or they were going to fine us for not bringing it back on time. We live a ways away from the place and had a sleeping baby we had to wake to bring it back sooner than we should have had to bring it back. We do not plan on using U-Haul again unless the extra charges are reversed as we should have had 24 hrs like we had reserved the U-Haul for without a call making is bring it back early or we were going to be charged more money and because we could not make it in the half hour they gave us we got charged

JOSHUAJAMES P. 
Évaluation :
5

I wish the survey was about the truck itself. The 10 foot box truck is a death trap in a snow storm! Tires break traction on a straightaway let alone trying to move from a stand still.

EDWARDJ L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter P. 
Évaluation :
5

Me and my husband have nothing bad to say. This location was amazing. All of the staff members that we encountered treated us wonderfully. Please don't change a thing, it made our moving experience less stressful. Thank you staff at U-haul

Tami K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULWILLARD S. 
Évaluation :
5

was really impressed with this UHaul storage facility great building the ladies were great to work with and very helpful everything is clean clean clean !!! bathrooms were always clean when we visited NO ISSUES !! I Highly recommend this facility I had to drive 45 min to here to this place and it was worth it knowing my belongings were in a good clean place

edgar v.  |  Expérience générale 
Évaluation :
5

The young lady (sorry I didn't catch her name) was very helpful and nice. She was thorough when explaining the process and how to return the vehicle. She had blond hair :) and from Watertown.

LaShawnda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONYLOUIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn C.  |  Expérience générale 
Évaluation :
5

Go Back to not needing a physical address for anything. That and 1 cell phone number should suffice for everything too.

THOMASFRANCIS II S. 
Évaluation :
4

The rental was great but the service wasn't. I arrived to return the vehicle just before closing time at 7. I walked into the center and the young girl said I had to do the mobile return. I get this...but it was just before 7 and great customer service would go, not only the extra mile, but a minor 5 minutes to accept my return...but instead, she had to run out the door to leave me do the mobile return. I own and run my own business, if she worked for me and I witnessed this, I would give her a good lesson in customer service.

David L. 
Évaluation :
3

Never had to have 2 numbers before and for those of us with just a cell phone that's ridiculous. Also to need an address for a storage unit is also ridiculous considering that's why one may need the storage.

Thomas S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNP JR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaylin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCETHOMAS N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Greg L. 
Évaluation :
5

I had the best customer service and I hope they keep up the good work

Irene D. 
Évaluation :
5

The experience was perfect. Pleasant employees. Couldn't be an easier process. And the price is great.

Kathleen S. 
Évaluation :
1

Reserved online uploaded my ID ahead of time still took an hour to get the truck then once I got to the truck it had to gas. Went back got another truck wiper is broken knowing it's going to rain or storm employee Said well you can upgrade to a bigger truck that's all I can do for you so I pretty much got told to fuck myself. The trip would have been 3 hours but because of the wiper being broken it took 5 hours so I won't be using uhaul anymore

Brett A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTTMATHEW G. 
Évaluation :
5

The staff was professional, courteous and helpful.

Aniessa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Girls there were very knowledgeable

DONNAB D. 
Évaluation :
1

Improve communication. Inform the person that the truck has to be back before three. Call me before three to let me know I will be charged more. Don't call at 5 and then not tell me I will be charged more

RYAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
4

The staff was very helpful,kind and professional, thank you for being so polite!!

ron W. 
Évaluation :
5

Mobile process was easy and a time saver. Staff at this location were very professional and helpful!!

RICHARDP B. 
Évaluation :
5

Very clean, well maintained, and comfortable facility. I particularly liked the availability of carts and the garage bays. The bathroom was always clean. The office staff were always friendly and helpful.

Kimberly T.  |  Expérience générale 
Évaluation :
5

No improvement necessary. This process couldn't have been any easier. The staff was so cordial and helpful and checking in and out was seamless and fast. Would definitely recommend and use you again.

Kathleen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLESA K. 
Évaluation :
5

A HUGE thank you to Jessica and Hannah for all of their help. Throughout a stressful move while building a house, they made the storage process as easy as possible. I felt like I was part of the family with how many times I needed to go into the store. They never got annoyed or bothered when I had questions or needed help. Thank you so much!

Peter A.  |  Expérience générale 
Évaluation :
5

The customer service was great ! Karleigh was so much help and very knowledgeable! Both employees made my experience great and with me not knowing much information they made it very easy to figure out ! Both should be acknowledged for there great work at the Liverpool location

AMANDAM I. 
Évaluation :
5

Staff was very friendly and professional. Great experience.

KELLYF R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENFRANCIS N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERYLD D. 
Évaluation :
5

This location made makes renting a truck so easy and pleasant. I have rented 3 trucks in the past 2 weeks and all of them did what I needed. The girls that work there are very professional and know their jobs.

Dale W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDRICHARD F. 
Évaluation :
5

Only downfall...only 2 garage bays and one garage door was broken

Theresa B.  |  Premières impressions 
Évaluation :
5

Staff was friendly and helpful

DAVIDL V. 
Évaluation :
5

Employees were pleasant and helpful. The store has easy access with ample room to maneuver trailers or rental trucks.

Andrew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
1

Jessica Laginskie (Syracuse, NY) was about as rude as possible. She did practically nothing to assist me. It was only by contacting your national office that I was able to secure a resolution to my situation. Also, my Ubox was moved from one location to another without my permission and without anyone notifying me. Jessica's response was "We are not required to give notice if boxes are moved." Not, sorry, not I can appreciate it was an inconvenience to you...nothing expressing appreciation for me as a customer. RUDE!!!!!! Also, when I first rented the box, I was told I would receive one month free due to problems during the rental process. I did not receive the free month. YOU HAVE LOST MY BUSINESS FOREVER.

Tom C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANINAHED S. 
Évaluation :
5

I was helped outside of the store to return my truck. Probably the easiest and friendliest return I've done with a Uhaul! Staff is great!

Ryan L. 
Évaluation :
3

Checked was great. **However next day we returned to add stuff to the unit and the garage door came down on the trailer. Thankfully it was the hitch.

mary t.  |  Premières impressions 
Évaluation :
5

There is nothing that you need to improve the truck was clean and well maintained, the staff was very friendly and helpful!

Timothy Y. 
Évaluation :
5

When using online to make reservations state that you must pay at the time of pickup. I was confused and used a cc to hold my reservation and had to pay with another to get the trailer, as I was confused about when to pay.

Thomas F S. 
Évaluation :
5

Scan driver's license when picking up the vehicle rather than requiring people to do it online.

Craig M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary A. 
Évaluation :
4

I rent a truck did the walk around - Took a picture of 1 spot that wasn't identified as a problem area on the app. I was never prompted to check inside the moving area (where you put the items you are moving) .I did a move of a refrig, washer and dryer, a piano, a couch and a chair a chair. When I returned the truck they said that the fuel panel access in the floor was pushed down. The rivet on one side were gone. On the other side that wasn't pushed down there were 3 rivets missing. The dealer said I put excess weight on that area during the move. The access door in in line with the ramp and I did notice that the one side was down but I do not know when it occurred or if it was like that when I picked it up. There was never any excess weight on the truck. The max load for this truck is 5700 pounds and the load we put on was at most 3000. I am disputing this with my credit card and contacting the BBB along with the attorney general of NYS. Very unhappy with this.

MICHAELJAMES B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle H.  |  Expérience générale 
Évaluation :
4

All went well. Thank you.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGEW V H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margret M. 
Évaluation :
5

excellent service as always - they are a pleasure to deal with.

DENISEMARIE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia G.  |  Premières impressions 
Évaluation :
5

You girls are awesome

Mark H.  |  Premières impressions 
Évaluation :
5

The staff are fantastic, especially the young lady, Jessica, who was simply great in taking care of everything I needed.

Nosa E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony L.  |  Premières impressions 
Évaluation :
5

I'm so glad I decided to use your facility. The cleanliness and security blows the competition away !

Rich G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn C.  |  Premières impressions 
Évaluation :
5

I would like to thank Jessica in the Seneca Mall Liverpool NY location. She was very kind and knowledgeable. She took her time in showing us our storage location and answered all questions my husband and I had. I will definitely recommend her assistance to our family and friends.

Jennifer S.  |  Premières impressions 
Évaluation :
2

Tried twice to pickup my rental with no luck. Just hand me the keys when I rent it would be much more efficient. Lost a day and a half

WILLIAM G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D.  |  Premières impressions 
Évaluation :
5

Service was on point!

jason g.  |  Premières impressions 
Évaluation :
5

Everything was great!

Sarah B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Starlet S.  |  Expérience générale 
Évaluation :
5

Jessica, You operate a fantastic facility! As you know we still rent one large storage garage, have rented moving vehicles and purchased packing supplies. On every occasion you and your staff have been extremely professional, helpful and friendly. Thank you. Tim & Bonnie

Timothy G.  |  Expérience générale 
Évaluation :
4

I was very upset that 1st month that was advertised to be free due to long distance move, was actually charged to my card in the amount of 179.95. I was caught off guard and now told to allow 7 business days for a refund. Unacceptable!

Shana F.  |  Premières impressions 
Évaluation :
5

Exceptional; reliable and trustworthy.

Dimitar L.  |  Premières impressions 
Évaluation :
5

I love my storage space. The load in is very convenient and my space is easily accessible. I love that I can pull inside out of the weather to load and unload. I was looking for a climate controlled unit - and it is really super. The price is very good - and the people in charge are very helpful. I have options for sign in which I like a lot too. It was a little confusing the first time for the sign in - but other than that - everything was great. I plan on keeping this unit for a while.

Denise W.  |  Online Move In 
Évaluation :
5

Building access was a little confusing at first, but very easy after the first time. Very helpful staff!

Mark M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne S.  |  Premières impressions 
Évaluation :
5

All the staff was extremely friendly and helpful. Very convenient location for all your moving needs. Trucks were very clean and maintained.

James E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shahbaz J.  |  Premières impressions 
Évaluation :
4

Grace was friendly and helpful, it was convenient to rent a truck and storage at the same place and prices were fair. I chose uhaul over life storage because it saved me money as well as being a ground level unit.

Emily D.  |  Premières impressions 
Évaluation :
5

Staff and facilities are great. I would recommend Seneca Mall U-Haul to anybody.

James H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NaZhanda W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirby H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M.  |  Expérience générale 
Évaluation :
5

Thank you Jessica

Samer M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL P.  |  Premières impressions 
Évaluation :
2

It seemed like the attendent did everything she could to prevent me from obtaining a storage unit.

George L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wilfred A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY L.  |  Expérience générale 
Évaluation :
5

I'm going to use it again.

waverly f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix V.  |  Premières impressions 
Évaluation :
5

Jessica was extremely helpful for both truck and storage rental very pleasant to work with!

James E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A.  |  Expérience générale 
Évaluation :
4

I appreciate the friendliness and help from the owner and employees with all my questions. Every interaction I had was enjoyable and professional.

Matthew D.  |  Expérience générale 
Évaluation :
5

Staff was well versed , friendly and helpful in all aspects of my renting a storage cubicle.

ronald h.  |  Premières impressions 
Évaluation :
5

Outstanding facility! Staff were friendly and helpful Best uhaul that I have used in 40+ years of moving and storage!!!

John D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
5

Management was outstanding and helpful. Very glad to have this u-haul so close to us. Will be using them again.

Steve H.  |  Expérience générale 
Évaluation :
2

My overall experience could have been a lot better. I rented a truck and rented a storage unit never got a discount for that . A free month storage unit . I was a onetime paying customer. But I was called out of town for a family emergency for extended period of time, yes I did get behind last 2 months but when I tried to pay the 2 months in full before the next month they wouldn't remove all add on fees . Only way for me to not pay extra fees was for me to vacate my storage unit . Uhaul got paid for the time I had unit so they didn't lose any money, although they did lose a customer. I was told by one employee that U haul doesn't care about 1 customer which I find truly insulting. The storage fees I feel are on the high side and add ins like 10 dollars extra for 24 hour access. and you must buy a lock and buy insurance. I canvassed other storage facilities that give you a lock and dont charge extra for 24 hour access or make you buy insurance. Ben was very helpful and Mark was accommodating for us to get our stuff out of unit. Thank for this opportunity to Express my experience.

Nicholas B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D.  |  Expérience générale 
Évaluation :
5

Their facility was the perfect environment to store my car for the winter. Affordable, secure, climate controlled. Will definitely go back next year.

Ryan C.  |  Expérience générale 
Évaluation :
5

I cannot think of a better place to have stored my Jeep over the winter. The staff is great as are the facilities which are clean, well lit, warm and secure. I have already put in a request for next winter.

james H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T.  |  Premières impressions 
Évaluation :
5

Excellent

Colleen F.  |  Expérience générale 
Évaluation :
5

Excellent and friendly service

Nosa E.  |  Premières impressions 
Évaluation :
5

The set up is great the employees are great and full of information and very friendly .i dont think it could have been better. It was just great. I will and have already tell my friends and recomend

Carol S.  |  Premières impressions 
Évaluation :
5

You guys did excellent. Greatly appreciate you guys.

Imogene B.  |  Premières impressions 
Évaluation :
5

I used the storage facility to store a 15 feet UHaul truck. Customer service was excellent, especially Jessica, she is the best employee they have, very humble, friendly, helpful and active.

Rachna A.  |  Expérience générale 
Évaluation :
4

So helpful and kind. Made the experience much less stressful.

Jeanette R.  |  Premières impressions 
Évaluation :
5

I need the u haul till 12 am

Kristen G.  |  Premières impressions 
Évaluation :
5

Facility was clean and secure staff was extremely helpful. did not need to wait for service

David D.  |  Premières impressions 
Évaluation :
5

Staff is very friendly and helpful. U-haul should be proud to have employees like Jessica working for them.

Joel H.  |  Premières impressions 
Évaluation :
5

Jessica was awesome she explained everything and took me down there and showed me exactly what I needed to do and what I needed to know. Jessica is very good at her job.

Tina L.  |  Premières impressions 
Évaluation :
5

It was an awesome place to store my stuff in the staff friendly and very helpful. I would highly recommend them in the future

Ron D.  |  Expérience générale 
Évaluation :
5

Very friendly and professional young workers. They make you feel so comfortable with transacting business with U-Haul.

Nosa E.  |  Premières impressions 
Évaluation :
5

The young lady who got me set up with my storage unit was so friendly and helpful. She explained everything completely and I'm very impressed with the cleanliness and security of the facility.

Kimberly T.  |  Premières impressions 
Évaluation :
5

I like the facility, so far it has been a great experience and I would recommend you highly.

Ron D.  |  Premières impressions 
Évaluation :
5

See above

Heather N.  |  Expérience générale 
Évaluation :
5

Staff at rt.57 is awesome. Really helpful and made the process easy and quick.

Nikolaos I.  |  Premières impressions 
Évaluation :
5

Great experience

Zachary O.  |  Expérience générale 
Évaluation :
5

nice facility

DOUGLAS M.  |  Expérience générale 
Évaluation :
5

Great experience. Excellent staff.

Colleen F.  |  Premières impressions 
Évaluation :
5

Staff was excellent, very helpful and personable. Merci.

Heather N.  |  Premières impressions 
Évaluation :
5

The staff were helpful and very nice. The storage facility is awesome.

Jerena B.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful and kept a positive atmosphere after a stressful day. Move in was easy, and the facility was better than advertised! I am very happy with our choice to store here!

Suzayn M.  |  Premières impressions 
Évaluation :
5

Experience was great.

Odis J.  |  Expérience générale 
Évaluation :
5

The gentleman. Was very helpful and knowledgeable

Danielle C.  |  Premières impressions 
Évaluation :
5

Good service.

Odis J.  |  Premières impressions 
Évaluation :
5

Very helpful and easy to work worth at this branch. I have been to many over the years that could care less about customer service, but this one they go out of their way to be quick and friendly.

Robert F.  |  Premières impressions 
Évaluation :
5

Great customer service and very friendly.

Kevin C.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful

Kimberly S.  |  Premières impressions 
Évaluation :
4

Bien

Robyn M.  |  Premières impressions 
Évaluation :
5

😁

Ednisda C.  |  Expérience générale 
Évaluation :
5

Everything worked out perfectly. Thank you.

Brenda M.  |  Expérience générale 
Évaluation :
5

The personnel at this facility have been consistently awesome - helpful, informative and knowledge.

Timothy G.  |  Premières impressions 
Évaluation :
5

The store associate was great... she took the time to explain everything in detail and was very personable !!!

Billie Jo W.  |  Premières impressions 
Évaluation :
5

Continued success.

Patisha M.  |  Expérience générale 
Évaluation :
2

Mice got into my storage ate my clothing, towels and urinated all over my bed

JAMES H.  |  Expérience générale 
Évaluation :
5

Tremendous staff!!!!

Gordy P.  |  Premières impressions 
Évaluation :
5

Well done across the board

Alex S.  |  Expérience générale 
Évaluation :
5

Excellent experience here. The staff are extremely helpful and courteous. They have helped me tremendously with a difficult move between cities.

Dominic P.  |  Premières impressions 
Évaluation :
5

I was assisted by Sam and Jessica and both were very knowledgeable, friendly and accommodating! A+ employees. You should be proud to have them on staff!!

Bonnie B.  |  Premières impressions 
Évaluation :
5

Very quick and great service with a smile!!

James V.  |  Premières impressions 
Évaluation :
5

1st rate facility in Liverpool with a staff that is definitely the best. Very impressed with this group. Thanks to Sam, Jessica, Eve, Jeannette, and one other. We have moved. Thank you all!!!

Tom A.  |  Expérience générale 
Évaluation :
5

My rating of excellent says it all.

ikenna o.  |  Premières impressions 
Évaluation :
5

Great facility with a super location and an outstanding group of very helpful and knowledgeable staff. Sam, Jessica, Eve, Esther, and Jeanette truly shine in customer service!!

Tom A.  |  Premières impressions 
Évaluation :
5

Great for storage in a climate controlled setting with multiple size units. Very Clean. Drive into the facility in rotten weather before unloading. Great idea with an outstanding staff. Thumbs up!

Tom A.  |  Expérience générale 
Évaluation :
5

People are pleasant and storage was very clean

Rick C.  |  Réservation 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page