Évaluations des clients U-Haul Moving & Storage at Seneca Mall

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Seneca Mall

Cote générale :

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RANINAHED S.
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan L.
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I was helped outside of the store to return my truck. Probably the easiest and friendliest return I've done with a Uhaul! Staff is great!

mary t. | Premières impressions |
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Checked was great. **However next day we returned to add stuff to the unit and the garage door came down on the trailer. Thankfully it was the hitch.

Timothy Y.
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There is nothing that you need to improve the truck was clean and well maintained, the staff was very friendly and helpful!

Thomas F S.
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When using online to make reservations state that you must pay at the time of pickup. I was confused and used a cc to hold my reservation and had to pay with another to get the trailer, as I was confused about when to pay.

Craig M.
Évaluation :

Scan driver's license when picking up the vehicle rather than requiring people to do it online.

Benjamin J.
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Le client n'a pas laissé de commentaire.

mary A.
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Le client n'a pas laissé de commentaire.

MICHAELJAMES B.
Évaluation :

I rent a truck did the walk around - Took a picture of 1 spot that wasn't identified as a problem area on the app. I was never prompted to check inside the moving area (where you put the items you are moving) .I did a move of a refrig, washer and dryer, a piano, a couch and a chair a chair. When I returned the truck they said that the fuel panel access in the floor was pushed down. The rivet on one side were gone. On the other side that wasn't pushed down there were 3 rivets missing. The dealer said I put excess weight on that area during the move. The access door in in line with the ramp and I did notice that the one side was down but I do not know when it occurred or if it was like that when I picked it up. There was never any excess weight on the truck. The max load for this truck is 5700 pounds and the load we put on was at most 3000. I am disputing this with my credit card and contacting the BBB along with the attorney general of NYS. Very unhappy with this.

Michelle H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Thomas B.
Évaluation :

All went well. Thank you.

GEORGEW V H.
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Le client n'a pas laissé de commentaire.

Margret M.
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Le client n'a pas laissé de commentaire.

DENISEMARIE W.
Évaluation :

excellent service as always - they are a pleasure to deal with.

Rachel E.
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The girls in office were wonderful in helping me. I had a very frustrating time getting my rental through the website and had to wait 40 min befire going into the store to get assistance because my rental time was before the store opened. If I have to rent again, I will not use the website. I'll go directly into the store.

KAREN D.
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Le client n'a pas laissé de commentaire.

Cynthia G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Mark H. | Premières impressions |
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You girls are awesome

Reiner R.
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Le client n'a pas laissé de commentaire.

Cynthia W.
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Le client n'a pas laissé de commentaire.

Haley L.
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The lady that helped us get a uhaul was absolutely wonderful! Such a sweetheart. I cant remember her name but it was Thursday right before close! Thank you so much !

Nosa E. | Premières impressions |
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The staff are fantastic, especially the young lady, Jessica, who was simply great in taking care of everything I needed.

MATTHEWW O.
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Le client n'a pas laissé de commentaire.

Paul V.
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Le client n'a pas laissé de commentaire.

RENEEE F.
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Both employees were very helpful and pleasant.

ROBERTJ B.
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I was very impressed with the level of service I received. The young lady that helped me was veryKnowledgeable.

Tony L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Barbara A.
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The two young ladies that were working did a wonderful job. I think that if you had one more person there would have been perfect. Love the service.

DANIELRICH M.
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Amazing

JOHNPATRICK S.
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Le client n'a pas laissé de commentaire.

Rich G. | Premières impressions |
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I'm so glad I decided to use your facility. The cleanliness and security blows the competition away !

Joshua R.
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The employees were very friendly and 5-star, but when I showed up to retrieve my vehicle there had been a change up in the mobile system and I had to wait a long time to have everything changed over. The DIY mobile app needs to be managed in a more efficient way, for it is not efficient at all...

Hillary R.
Évaluation :

The ladies there were very friendly and helpful

MATTHEWP W.
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Not impressed with your automated pickup. My Son tried about six months had issues and I had the same this time. Not allowing logins and then not recognized Thank goodness you have such an excellent staff working there the ladies were friendly courteous patient and knowledgeable.

Carlo C.
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Le client n'a pas laissé de commentaire.

STEVEN S.
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Do not attach additional items (hand cart etc) in the back of truck. Took up valuable space when we did not request additional items.

E B.
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Le client n'a pas laissé de commentaire.

Wayne M.
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the girls where just fantastic Grace

James K.
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Le client n'a pas laissé de commentaire.

Edmund M.
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Everything was great. Employees were very courteous and helpful!

RICHARDMARTIN C.
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Le client n'a pas laissé de commentaire.

shawn C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

STEPHENB P.
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Grace was terrific and very helpful! Appreciate this location - well run !

Jennifer S. | Premières impressions |
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I would like to thank Jessica in the Seneca Mall Liverpool NY location. She was very kind and knowledgeable. She took her time in showing us our storage location and answered all questions my husband and I had. I will definitely recommend her assistance to our family and friends.

James G.
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Le client n'a pas laissé de commentaire.

Renee R.
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Excellent service from Jessica.

YVESD G.
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Le client n'a pas laissé de commentaire.

Edwin V.
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I rented a motorcycle trailer and had to go over some rough roads. The trailer suspension was so stiff, I worried about the vibration transferring to my bike. Your motorcycle trailers truly should have shocks.

WILLIAM G. | Premières impressions |
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Tried twice to pickup my rental with no luck. Just hand me the keys when I rent it would be much more efficient. Lost a day and a half

lauren W.
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It was great. Kyle checked me in and the girl that I returned to were top notch. Excellent cS skills.

KRISTINEANNE D.
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Le client n'a pas laissé de commentaire.

DAVID L L.
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Everything went flawless and uninterupted.

David D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ROBERTPAUL S.
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Le client n'a pas laissé de commentaire.

Matthew M.
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Le client n'a pas laissé de commentaire.

Tara G.
Évaluation :

The customer service rep Jessica was competent, prompt, engaging and nice. Although two groups was ahead of us we were served in 2-4 minutes of arriving. Everyone stood 6' apart and wore mask. Once at the service desk Jessica found our reservation and informed us how to check in via our smart phone and how to return the truck after hours using our smart phone if necessary. One opportunity to improve is to allow for total "self-check in" and pick up of trucks using a smart phone for the process. Perhaps once you complete all online check in U haul could provide keys through a vending machine? Otherwise your service was excellent! Thank you.

John G.
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Le client n'a pas laissé de commentaire.

MICHAELS D.
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Nothing ! Everything was as smooth as possible . This location is what other locations should try to be , the epitome of excellence. Special thank you to Carlie who made the reservation and drop off super easy .

STEPHENROBERT IV P.
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The customer service was exceptional. Would definitely recommend this location. They go above and beyond to satisfy the customer.

Deborah V.
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Le client n'a pas laissé de commentaire.

jen H.
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nothing to improve - very nice experience. things went smoothly & workers were Very Pleasant & knowledgeable

GARYM L.
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Le client n'a pas laissé de commentaire.

RICHARDDAVID B.
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Le client n'a pas laissé de commentaire.

TIMOTHYJ K.
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Agent was rude. Visited location several hours before picking up truck to reserve vehicle, provided agent with license, credit card, personal information etc to speed up pickup of the vehicle only to have to provide all of this information again when my son and I actually picked up Vehicle several hours later?

Thomas S.
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The manager Jessica is phenomenal!

Stephen D.
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All good

MICHAEL W.
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Le client n'a pas laissé de commentaire.

Katrina R.
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I've rented u hauls a lot and they always tell me the same things over and over. It's kinda repetitive lol but y'all are great.

ERICS P.
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Le client n'a pas laissé de commentaire.

Renay R.
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Le client n'a pas laissé de commentaire.

Robin J.
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All equipment needs to be checked before renting

JAMES F.
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Nothing!! Great service from the 2 nice ladies there!

STEVENPHILIP S.
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Jessica was very helpful! When i forgot password, it was no worries and she got me the truck with a very positive happy attitude!

James W.
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Le client n'a pas laissé de commentaire.

EDWARDJOHN III H.
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Jessica was helpful as always.. very smooth and no issues... thanks again!

JAMESR R.
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Le client n'a pas laissé de commentaire.

YVESD G.
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Le client n'a pas laissé de commentaire.

Gerald H.
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Very good

Alvin P.
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I love the friendly employees at this location they are nice and the equipment is always ready

brett H.
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I'm upset I was not allowed to take the rental one way. I needed the truck in a last minute solution and was thankful they had one available. However the fact that all vehicles should be a one way rental and that I should not have to drive 3 hours back the next day to drop it off is my only reason for a complaint.

Thomas O.
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Le client n'a pas laissé de commentaire.

TANIAANASTASIA C C.
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Le client n'a pas laissé de commentaire.

Shawn H.
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Le client n'a pas laissé de commentaire.

jacob W.
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Le client n'a pas laissé de commentaire.

Amy L.
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Great service, Jessica was a champ!

Donald T.
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Le client n'a pas laissé de commentaire.

Lucas F.
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Le client n'a pas laissé de commentaire.

DAVID H.
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Le client n'a pas laissé de commentaire.

CAMILOALBERTO B.
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The staff were friendly , knowledgeable and provided information on all. Great crew from manager to all

Deborah S.
Évaluation :

Staff was super friendly helpful!

WILLIAMALFRED L.
Évaluation :

The staff at UHaul, Jessica and Grace, were very helpful and made an easy pickup and return. I would definitely recommend this location to anyone needing a rental

Nancy H.
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Every thing was spot on. Good equipment, friendly staff, knowledgeable. Explained everything!

JAMIEW P.
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Was charged for a scratch that was already in vehicle.. will never rent from uhaul again.

Evelyn R.
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Le client n'a pas laissé de commentaire.

Nichole H.
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Charged 3 times for the same rental!

jason g. | Premières impressions |
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Service was on point!

ROBERT L.
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Le client n'a pas laissé de commentaire.

Mark F.
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Le client n'a pas laissé de commentaire.

jason G.
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Customer service was excellent, timely, and informative.

Hansen K.
Évaluation :

On line reservation system does not allow a request of more than 24 hour rental. When this was explained at pickup there was some confusion and an error happened resulting in the next customer being affected due to my truck not being back when U Haul expected. U Haul did a great job resolving the issue but it could have been avoided by me being able to initially request a longer rental period on the app.

Arthur D.
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Le client n'a pas laissé de commentaire.

Derek W.
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Le client n'a pas laissé de commentaire.

Cathy R.
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Efficient sign in and check out. Truck in very good condition. Reasonable rates.

Joseph V.
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Le client n'a pas laissé de commentaire.

Kenneth B.
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Le client n'a pas laissé de commentaire.

Christopher H.
Évaluation :

You need to have ramps in the smaller trucks.

Sarah B. | Expérience générale |
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Everything was great!

Luciano M.
Évaluation :

I been treated great always with service for sure I will be recommended hual

Richard B.
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Le client n'a pas laissé de commentaire.

Rick B.
Évaluation :

Le client n'a pas laissé de commentaire.

ALESSANDRAGIULIE C.
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Le client n'a pas laissé de commentaire.

PATRICIAS H.
Évaluation :

Great experience. Very pleasant, knowledgeable staff!

Starlet S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sally P.
Évaluation :

I went there because the other U haul I had reserved fell through. I was very hard to find another truck and the people I had scheduled had to wait. The first reservation was done on line and it was very bad they did not come through. If he people at this place were nice.

Timothy G. | Expérience générale |
Évaluation :

Jessica, You operate a fantastic facility! As you know we still rent one large storage garage, have rented moving vehicles and purchased packing supplies. On every occasion you and your staff have been extremely professional, helpful and friendly. Thank you. Tim & Bonnie

Shana F. | Premières impressions |
Évaluation :

I was very upset that 1st month that was advertised to be free due to long distance move, was actually charged to my card in the amount of 179.95. I was caught off guard and now told to allow 7 business days for a refund. Unacceptable!

Dimitar L. | Premières impressions |
Évaluation :

Exceptional; reliable and trustworthy.

Denise W. | Online Move In |
Évaluation :

I love my storage space. The load in is very convenient and my space is easily accessible. I love that I can pull inside out of the weather to load and unload. I was looking for a climate controlled unit - and it is really super. The price is very good - and the people in charge are very helpful. I have options for sign in which I like a lot too. It was a little confusing the first time for the sign in - but other than that - everything was great. I plan on keeping this unit for a while.

Mark M. | Online Move In |
Évaluation :

Building access was a little confusing at first, but very easy after the first time. Very helpful staff!

Joanne S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

James E. | Expérience générale |
Évaluation :

All the staff was extremely friendly and helpful. Very convenient location for all your moving needs. Trucks were very clean and maintained.

Shahbaz J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Emily D. | Premières impressions |
Évaluation :

Grace was friendly and helpful, it was convenient to rent a truck and storage at the same place and prices were fair. I chose uhaul over life storage because it saved me money as well as being a ground level unit.

James H. | Premières impressions |
Évaluation :

Staff and facilities are great. I would recommend Seneca Mall U-Haul to anybody.

NaZhanda W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Danielle C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tammy S. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Kirby H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Andrew M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Samer M. | Premières impressions |
Évaluation :

Thank you Jessica

PAUL P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

George L. | Premières impressions |
Évaluation :

It seemed like the attendent did everything she could to prevent me from obtaining a storage unit.

Karen K. | Online Move In |
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Le client n'a pas laissé de commentaire.

Brenda H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Wilfred A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kevin P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Christine C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

HENRY L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

waverly f. | Expérience générale |
Évaluation :

I'm going to use it again.

Felix V. | Premières impressions |
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Le client n'a pas laissé de commentaire.

James E. | Premières impressions |
Évaluation :

Jessica was extremely helpful for both truck and storage rental very pleasant to work with!

Greg H. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew D. | Expérience générale |
Évaluation :

I appreciate the friendliness and help from the owner and employees with all my questions. Every interaction I had was enjoyable and professional.

ronald h. | Premières impressions |
Évaluation :

Staff was well versed , friendly and helpful in all aspects of my renting a storage cubicle.

John D. | Expérience générale |
Évaluation :

Outstanding facility! Staff were friendly and helpful Best uhaul that I have used in 40+ years of moving and storage!!!

James S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Steve H. | Expérience générale |
Évaluation :

Management was outstanding and helpful. Very glad to have this u-haul so close to us. Will be using them again.

Nicholas B. | Expérience générale |
Évaluation :

My overall experience could have been a lot better. I rented a truck and rented a storage unit never got a discount for that . A free month storage unit . I was a onetime paying customer. But I was called out of town for a family emergency for extended period of time, yes I did get behind last 2 months but when I tried to pay the 2 months in full before the next month they wouldn't remove all add on fees . Only way for me to not pay extra fees was for me to vacate my storage unit . Uhaul got paid for the time I had unit so they didn't lose any money, although they did lose a customer. I was told by one employee that U haul doesn't care about 1 customer which I find truly insulting. The storage fees I feel are on the high side and add ins like 10 dollars extra for 24 hour access. and you must buy a lock and buy insurance. I canvassed other storage facilities that give you a lock and dont charge extra for 24 hour access or make you buy insurance. Ben was very helpful and Mark was accommodating for us to get our stuff out of unit. Thank for this opportunity to Express my experience.

David D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan C. | Expérience générale |
Évaluation :

Their facility was the perfect environment to store my car for the winter. Affordable, secure, climate controlled. Will definitely go back next year.

james H. | Expérience générale |
Évaluation :

I cannot think of a better place to have stored my Jeep over the winter. The staff is great as are the facilities which are clean, well lit, warm and secure. I have already put in a request for next winter.

John T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Colleen F. | Expérience générale |
Évaluation :

Excellent

Nosa E. | Premières impressions |
Évaluation :

Excellent and friendly service

Carol S. | Premières impressions |
Évaluation :

The set up is great the employees are great and full of information and very friendly .i dont think it could have been better. It was just great. I will and have already tell my friends and recomend

Imogene B. | Premières impressions |
Évaluation :

You guys did excellent. Greatly appreciate you guys.

Rachna A. | Expérience générale |
Évaluation :

I used the storage facility to store a 15 feet UHaul truck. Customer service was excellent, especially Jessica, she is the best employee they have, very humble, friendly, helpful and active.

Jeanette R. | Premières impressions |
Évaluation :

So helpful and kind. Made the experience much less stressful.

Kristen G. | Premières impressions |
Évaluation :

I need the u haul till 12 am

David D. | Premières impressions |
Évaluation :

Facility was clean and secure staff was extremely helpful. did not need to wait for service

Joel H. | Premières impressions |
Évaluation :

Staff is very friendly and helpful. U-haul should be proud to have employees like Jessica working for them.

Tina L. | Premières impressions |
Évaluation :

Jessica was awesome she explained everything and took me down there and showed me exactly what I needed to do and what I needed to know. Jessica is very good at her job.

Ron D. | Expérience générale |
Évaluation :

It was an awesome place to store my stuff in the staff friendly and very helpful. I would highly recommend them in the future

Nosa E. | Premières impressions |
Évaluation :

Very friendly and professional young workers. They make you feel so comfortable with transacting business with U-Haul.

Kimberly T. | Premières impressions |
Évaluation :

The young lady who got me set up with my storage unit was so friendly and helpful. She explained everything completely and I’m very impressed with the cleanliness and security of the facility.

Ron D. | Premières impressions |
Évaluation :

I like the facility, so far it has been a great experience and I would recommend you highly.

Heather N. | Expérience générale |
Évaluation :

See above

Nikolaos I. | Premières impressions |
Évaluation :

Staff at rt.57 is awesome. Really helpful and made the process easy and quick.

Zachary O. | Expérience générale |
Évaluation :

Great experience

DOUGLAS M. | Expérience générale |
Évaluation :

nice facility

Colleen F. | Premières impressions |
Évaluation :

Great experience. Excellent staff.

Heather N. | Premières impressions |
Évaluation :

Staff was excellent, very helpful and personable. Thank you.

Jerena B. | Premières impressions |
Évaluation :

The staff were helpful and very nice. The storage facility is awesome.

Suzayn M. | Premières impressions |
Évaluation :

Staff was extremely helpful and kept a positive atmosphere after a stressful day. Move in was easy, and the facility was better than advertised! I am very happy with our choice to store here!

Odis J. | Expérience générale |
Évaluation :

Experience was great.

Danielle C. | Premières impressions |
Évaluation :

The gentleman. Was very helpful and knowledgeable

Odis J. | Premières impressions |
Évaluation :

Good service.

Robert F. | Premières impressions |
Évaluation :

Very helpful and easy to work worth at this branch. I have been to many over the years that could care less about customer service, but this one they go out of their way to be quick and friendly.

Kevin C. | Premières impressions |
Évaluation :

Great customer service and very friendly.

Kimberly S. | Premières impressions |
Évaluation :

Very friendly and helpful

Robyn M. | Premières impressions |
Évaluation :

Good

Ednisda C. | Expérience générale |
Évaluation :

😁

Brenda M. | Expérience générale |
Évaluation :

Everything worked out perfectly. Thank you.

Timothy G. | Premières impressions |
Évaluation :

The personnel at this facility have been consistently awesome - helpful, informative and knowledge.

Billie Jo W. | Premières impressions |
Évaluation :

The store associate was great... she took the time to explain everything in detail and was very personable !!!

Patisha M. | Expérience générale |
Évaluation :

Continued success.

JAMES H. | Expérience générale |
Évaluation :

Mice got into my storage ate my clothing, towels and urinated all over my bed

Gordy P. | Premières impressions |
Évaluation :

Tremendous staff!!!!

Alex S. | Expérience générale |
Évaluation :

Well done across the board

Dominic P. | Premières impressions |
Évaluation :

Excellent experience here. The staff are extremely helpful and courteous. They have helped me tremendously with a difficult move between cities.

Bonnie B. | Premières impressions |
Évaluation :

I was assisted by Sam and Jessica and both were very knowledgeable, friendly and accommodating! A+ employees. You should be proud to have them on staff!!

James V. | Premières impressions |
Évaluation :

Very quick and great service with a smile!!

Tom A. | Expérience générale |
Évaluation :

1st rate facility in Liverpool with a staff that is definitely the best. Very impressed with this group. Thanks to Sam, Jessica, Eve, Jeannette, and one other. We have moved. Thank you all!!!

ikenna o. | Premières impressions |
Évaluation :

My rating of excellent says it all.

Tom A. | Premières impressions |
Évaluation :

Great facility with a super location and an outstanding group of very helpful and knowledgeable staff. Sam, Jessica, Eve, Esther, and Jeanette truly shine in customer service!!

Tom A. | Expérience générale |
Évaluation :

Great for storage in a climate controlled setting with multiple size units. Very Clean. Drive into the facility in rotten weather before unloading. Great idea with an outstanding staff. Thumbs up!

Rick C. | Réservation |
Évaluation :

People are pleasant and storage was very clean

Non reviews have been submitted for this location.

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