Évaluations des clients U-Haul Moving & Storage at Shadeland Ave
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Shadeland Ave
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Lynn Helene B. le
nothing
richard M. le
I told them about the wipers. I hope they fix them?
Anthony M. le
The lady at the front desk was very rude when I called to confirm my pick up, assuming it was the same lady the next morning that was also rude. She kept making uncalled for smart remarks. When I got my truck it had less than half a tank of gas. It was parked in the back of the parking lot, hardly having any room to get out.
Jurita M. le
The lady that helped me was very friendly and very helpful
Wayne V. le
First trailer tire was flat and door difficult to open had to request new trailer and initial response was had to make sure it wasnt reserved. Got new trailer but pulling it was difficult. Theres entirely too much space between the trailer and vehicle. Trailer swayed making it difficult to pull and back up.
Frank O. le
Make sure tire monitors sensors are working. Customers will be more comfortable driving the equipment. Thank you
Mary J. le
I do not understand how a 19.99 rental turn into almost $100.??.?? ( for under 4hours
T J F. le
The truck was wet from the rain, understandable, however, I was hauling a bed with mattresses and box springs, which I didn't want it wet, nor dirty. The $19.95 is deceiving, from the overall charges after mileage. There were also grounded rocks and dirt in the back of the truck.. Overall it served the purpose. Thank you, Avis
Tamara D. le
The mileage wasnt explained well.
Renee D. le
The self check-in wasn't as great as I expected. The directions to find the key were not very helpful and I was late to my appointment.
Jennifer H. le
Did not like the gas being so low that I had to stop before I started to move and did not like the computer part of it on my ph.. mine did not work and it took more time up on top of no gas!!!! But I will say I like the girl Erica that helped me .. very very nice, professional and tried to explain on how to do everything! I do not want to let that get unnoticed! She is a hard worker she was hard at work when I came in to get my uhaul on Saturday... couldn’t get the uhaul on Saturday so had to get it on Sunday and she was hard at work on sun! Awesome woman!! Very pleasant!
Joshua F. le
Great experience. Will use again.
Eboney D. le
I had an horrible experience with this location. I got into a shouting match with one of the csr's and though the manager on site apologized for her unprofessional rudeness I will not utilize this location again.
Patience D. le
Well Saturday we were supposed to move we had a reservation for a truck but when we got there they said uhaul was having online trouble and we didn’t have a truck. We were sent to this location for uhaul to wait on a truck. We waited 2 hours the truck we reserved never showed up so we had to get one on Sunday. I was never informed there would be an extra $20.00 charge for returning the truck after 5. Just overall very upset with uhaul.
Billie A. le
Yes, everything has been good tell money had came out of card. I like to get my 20.00 back on my card please and you.
jacqueline j. le
Thank you.
Mark W. le
Erica is a outstanding employee and she treats customers with much respect and knowledge of uhual product.
judge S. le
Great staff, very professional. They make it obvious that you needs come first.
John C. le
Very satisfied.
Natasha O. le
Customer service was excellent and Joshua made sure of that thank you.
Royce P. le
The customer service representatives at the desk at this location were very rude and unprofessional. Eye rolling, talking and being on personal cell phone, and eating chips then getting my phone greasy were some of the things I encountered this location.
Maria C. le
Maybe have more availability of clerks at the front desk; had to wait a long time to get my reservation finalized so I could leave to go out of town.
Ronald H. le
Friendly staff. Quick pick-up
robbin g. le
The ladies were very helpful and nice. They took the time to deal with me and what I was going through. VERY PROFESSIONAL!!!!!
Jerald H. le
Good job by all that helped me
demaris e. le
The only thing that I didn't care for was there was a large rat bait box in the back of the unit. which they said was in all of them.
RICCO F. le
Because they be stealing money from people creadt cards nope poor service
Tiwanna H. le
I've had a storage unit there for over a year. In the beginning a billing error was never corrected. I tried on several occasions to get the money I was owned. It never happened.
tom s. le
I do a lot of business with U-Haul and I like the storage idea that the company came up with. I have already recommended it to several people and I will continue to do so.
matt g. le
Horrible customer service and never answer the phone or return phone calls. Even with issues with the male employees hanging up on me. District manager didn’t even call back. Avoid this location.
aretha e. le
I really appreciate your service and your store manager was extremely helpful and kind and very attentive to our needs as well as patient with us I really appreciate store 59 on 30th & Shadeland.
M Sue D. le
Staff was not very friendly.
sherry c. le
Great service.
MARCIA O. le
Met my needs and the staff was courteous
Dominique B. le
You guys are awesome!
Inga S. le
I had my storage with U-Haul for over a year and it was always a pleasure to work with Candace and the staff. They are friendly and very helpful. Thanks U-Haul.
dollie w. le
Excellent thank you so much
mark w. le
Very helpful
Eugene t. le
no comment
Demika h. le
Horrible customer service. They didnt want to help me at all. The lady and the young man were rude and so lazy. I had to walk back and take the green lock off MYSELF. I was charged to much. HORRIBLE
Latajha B. le
It was a great place for storage and they gave us time to get our stuff out. So I really liked that!
Kayla H. le
The worst experience ever the employees were ok but the store Manager Candace is just horrible and have no customer service skills at all. VERY POOR