Customer Reviews for U-Haul Moving & Storage at Shadeland Ave

Évaluation :

5

It’s was expensive only lol

Évaluation :

2

The truck stunk!!! Truck smelled terrible bought several air sprays. The spray didn't Do what it what designed to do Do not rent out until it has been thoroughly cleaned. Turned truck in earlier the smell had won. Should be refunded a portion of my monies. The previous rental should be responsible or U haul at this point. Haul Do better. Had no business renting it to anyone. Maybe a farmer

Évaluation :

5

The workers was friendly and very helpful I rate this location a 100 %.

Évaluation :

5

My favorite location to rent!

Évaluation :

5

Michael was extremely helpful and provided excellent customer service.

Évaluation :

2

I rent dozens of Uhaul trailers. EVERY location has slow internet connections, UHaul software ALWAYS locks up. Uhaul uses a broken, buggy, terrible software system. Uhaul employees are mostly incompetent, not trained and ALWAYS make mistakes. Renting equipment is a painful process. THE ONLY reason I use Uhaul is that it is a US MONOPOLY. Since there is virtually no competition, Uhaul can treat customers poorly and not invest in software and systems that any other competitive company would employ.

Évaluation :

1

Employee pulled in 5 minutes after opening time. She was the only one there with 5 customers in the store to handle reservations and equipment t. Horrible.

Évaluation :

5

Chris was extremely helpful. He helped me carry out boxes, furniture pads, and even helped with the door of the moving truck because it was hard to pull. He was very resourceful with information and made getting the U-Haul storage unit easy.

Évaluation :

5

Fast service as always

Évaluation :

5

Pick up and drop off was quick and easy.

Évaluation :

5

No improvement need , you rep had great customer service , took care of me promptly, was very professional, will definitely rent here again!

Évaluation :

5

Very polite staff very understanding work with us in many different ways helped me get things more affordable as well

Évaluation :

5

The location itself was great, and the staff was friendly and helpful. The equipment was also in excellent condition. My only issue was with the U-Haul website and app-not the location. I had selected mobile pickup, but it turned out that option wasn't actually available for the truck and location I chose. While customer support and the on-site employee were both kind and helpful, the app shouldn't allow users to select mobile pickup if it's not supported. Because of this, our 8 a.m. pickup was delayed until 9 a.m. It worked out okay for us, but it could be a bigger problem for someone on a tighter schedule. The website gave no clear explanation-just a vague message that our equipment wasn't ready and to call customer support. We ended up waiting in the parking lot for an hour, time we could've spent packing if we'd known in advance. It was frustrating to lose that time due to a system error that could be easily avoided.

Évaluation :

5

Bien

Évaluation :

4

S.O.

Évaluation :

4

Maybe denting gmail out about your storage.Like code and payments.

Évaluation :

1

Close it down

Évaluation :

5

Nothing at all. Y’all have great customer service skills and very friendly and understanding I had a great experience getting my Uhaul from you guys.

Évaluation :

5

Gracias

Évaluation :

4

Great day

Évaluation :

5

Good customer service 👍

Évaluation :

5

Everything was good

Évaluation :

1

U-Haul rental needs maintenance not safe to drive

Évaluation :

5

Be clear about all of the charges and any new updates on rentals.

Évaluation :

4

Thanks for all you did protecting my stuff. Thanks again

Évaluation :

5

Everything from start to finish was excellent and made the process flow so easily! Michael was the person who assisted me and he was such a pleasure to work with. I walked in overwhelmed with all I had to get done and walked out feeling like I could achieve anything! Thank you Uhaul for the wonderful workers you employ and I would use,recommend and promote again and again!!

Évaluation :

5

Customer service was very efficient and nice.

Évaluation :

1

The truck was dirty when I picked it up and had glass everywhere in the back. It also was on E and I had to immediately put gas in it which costed me more money than I expected. The customer service was just ok but the older lady that checked me out seemed as though she didn't want to be there and she was kind of rude. I would not recommend.

Évaluation :

1

This place is a mess! I got 2 trucks last week. When I returned the first one around 7 pm I couldn't find anyone in the store. The garage was wide open, a pit bull greeted me in the store, and it was still minutes before the attendant replied to my calls (from the restroom, I assume, where he must have released the dog). The dog was aggressive with me and I ordered it away several times. The attendant claimed it was a stray that he'd made friends with. 2 days later I got the second truck. I stopped in early to understand after-hours pickup. A different attendant assured me that it was easy and there would be a combination sent to me through the app to get the key. My reservation was for 8 pm and I showed up at 7:45 pm. The doors were locked and the lights were dimmed. The app wasn't giving me access to the key and kept telling me to go in the store. As I was talking with customer service on the phone, I saw the attendant get up from behind the counter, walk across the room, set the alarm, and come out the door. I asked about my key and the code to get it. He told me I had to use the app. He got in his car and left. The manager had to come and get me the key. I finally got the truck around 9:45. When I returned it the next day, the same attendant went to check the miles and went for a drive. 5 minutes later he checked me out. I'll be back to this location because it is close to my business but I would not recommend it. Oh, and the trucks were dirty with mud on the dash of one of them.

Évaluation :

5

Keep goint doing good

Évaluation :

5

Nothing my experience was excellent

Évaluation :

5

I appreciate the willingness to work with you, the compassion of the staff is unmatched. I couldn't tell you how long it's been since I've dealt with a company with employees were empathetic & not robotic! I will continue to do business with U-haul for this very reason & recommend it to all of my friends and family.

Évaluation :

5

Bien

Évaluation :

5

Thanks good service

Évaluation :

4

I had reserved my truck online, with the assistance of customer service. Later I had to call this location to move up my pickup time and was able to do so. I received the email to confirm this and the truck was ready for pick up when I arrived. Inside was clean and everything was in order, with the exception of a furniture dolly that was just sitting on the floor in front of the service counter. I had to move it so that I or anyone else could trip over it. But the lady at the counter was very helpful. The truck was clean and very easy to drive. I would use and recommend this location.

Évaluation :

1

Communication is very poor. Employees spend more time on there personal devices then taking care of the customers. That's why they don't answer the phones as well.

Évaluation :

5

Darlene and her co-worker were amazing, and super friendly! The unit we drove definitely needs some transmission work and the inside windshield was extremely dirty. When the sun hit it, it became very hard to see. Overall the unit exterior was clean and everything else was in working order.

Évaluation :

5

Excellent

Évaluation :

5

Everything was set up n ready to go n in good shape.Employees we're friendly and courteous.

Évaluation :

5

Good job guys

Évaluation :

5

The staff was excellent. They went above and beyond expectations.

Évaluation :

5

Great service

Évaluation :

5

Wayland was really professional

Évaluation :

4

Easy-peasey!

Évaluation :

1

The app wouldn’t work for me to do an after hours return and had to stay on hold for a total of an hour between Sunday night and Monday trying to talk to a live person that could help

Évaluation :

5

Great experience.

Évaluation :

1

Unit was heavily damaged. had a check engine light on, made horrendous sounds. service member at pickup was extremely rude and barely helpful. information for the truck was incorrect and took far too long for it to get corrected. service member gave me lots of attitude. the was no key drop box at pick up. this service was terrible. at this point in time I am extremely unlikely to use a uhaul again even though past experiences were positive. I nearly canceled this service and demanded a refund but that was not an option at that time.

Évaluation :

3

The truck I used caused a 6 inch oil spot in my cement driveway. Now I'm scrambling trying to find a cleaner to remove it. Not happy

Évaluation :

5

Everything was fine.

Évaluation :

5

Very good work, timely and good price.

Évaluation :

5

I would recommend that all your trucks are clean as well as the windows and mirrors. The truck I rented the windows were so dirty I could hard see out the front windshield

Évaluation :

5

Everything was really great. We were late and we even got a call to check in on us to see if they could help.

Évaluation :

3

Still haven’t got a final receipt nor refund for unused mileage or anything had the truck for 3 hours put the gas way ahead of what was in there

Évaluation :

5

I think the service was great and convenient. Merci.

Évaluation :

5

Chris and other lady (sorry did not get her name) were so kind and helpful! We moved out of our unit after several years this past Sunday.

Évaluation :

5

I appreciate the amount of time that the staff there took to make sure everything was clean and secure. Much appreciated!

Évaluation :

1

Shadeland Ave. Uhaul has to be the worst place to do any business. I was treated like I didn't matter my property didn't matter. I will never do business again with them. The employee's were rude short and treated me with disregard. I started renting in November and left 5/19/2024. Let me give advice never lock up a good paying customer's things without letting them know. I swept out the smelly unit and have pictures to prove that. I emailed Uhaul Shadeland. And I will never send anyone their way ever!!!!!!!!!!!!!!!!!!!!!! Never !!!!!!!!!!!!!

Évaluation :

3

The light was missing in the hall in front of my unit. That was my only issue

Évaluation :

4

My storage was old and damaged. It was hard to close and secure the sliding lock. It was off track.

Évaluation :

2

Unit was indoors however multiple of my items were damaged due to a water leak. In two spots of the unit. I now have to file a claim in hopes that the problem is resolved and my damaged items replaced while I'm in the process of trying to move which is already stressful in itself.

Évaluation :

4

I have nothing negative to say about UHaul, because I never officially moved into my unit. However, they were very nice and called me to check to see if I still needed the until even though I I was making payments and not moved in yet. The staff there are wonderful and I would recommend renting a storage unit from UHaul anytime.

Évaluation :

5

My only downfall would be that the staff does not communicate with each other. There were several times when changes needed to be made to my account and the person I spoke with didn't relay that information to the people that needed to have it. Overall a good experience it's just sad that it took them almost 3 months to realize that i had already closed my account and moved out of my unit.

Évaluation :

4

All employees were great the only thing was I might needed access after hrs and couldn't and didn't always like the price hikes. Other than that great BB experience.

Évaluation :

3

They changed the lock out tag out when late payments rules so many different times. First it was , when you become 3 weeks late they will lock you out then put a lien fee. Then it turned into once you are more than 2 days late you get your lock covered.

Évaluation :

3

I was qualified for a month free and were given an asterisk response on why it wasn't honored.

Évaluation :

3

As I was emptying my unit, I saw dead roaches on the cart and in my unit as well as mouse droppings. As a result, I disposed of the mattress and box frame because it's cheaper to purchase new ones than to fumigate my home. I took photos if you would like to see them. Interesting enough during my last trip the unit was cleaned.

Évaluation :

5

Good service

Évaluation :

5

If I ever need anything else from this store, I will be sure to come back. Yes, I will be telling everyone who needs to rent a Uhaul or a storage unit to come check you guys out!

Évaluation :

5

All good

Évaluation :

1

The male store clerk is rude and should not be dealing with the public because he is spreading the wrong information about uhaul policy and is very unprofessional and comes off thuggish with his demeanor and communication skills. Because of this I would not recommend anyone dealing with this particular uhaul at all.

Évaluation :

5

I thought the two ladies were very nice and professional

Évaluation :

5

I really didn't know what size unit I needed but it worked out for the best.

Évaluation :

5

No comment

Évaluation :

5

Great Staff! Very helpful and friendly.

Évaluation :

5

I like Uhaul

Évaluation :

5

Merci 

Évaluation :

3

I was pleased with the service. Thanks

Évaluation :

5

I had left my couch two pictures here for table chairs. Being that I had nothing but my car could not even afford to get a truck to put the stuff in nor that I had him to do what I was doing. I just said OK I will try when I knew I couldn't. I was only to get what I can that would fit in my car and did. She had called someone and they told her I had to get it all out that night. Well I was unable not to get it all and had to leave it. I can't remember what I was doing at the time my phone ☎️ ring. On the other end of the phone the lady asked to speak to me Billie and I said can I help you. She told me her name was Kathy and she said Billie when are you gonna come and get the rest of your things out of storage. I explained to her what was told to me and she asked me who was it I told her I can only describe what the lady look like, but she did apologize because she has no control. She told me to come and get the rest of my things out. Ms. Kathy ask me if I wanted my couch and picture and chairs I told her yes. I said all that to say this that was nobody but God to lay upon her heart and her managers heart. To tell me to come and get the rest of my things and I think and praise God for that because they didn't have to do it but the did. I appreciate it thank you all, for your help. May God be with you, may God keep you and all of you have a blessed safe wonderful holidays. Billie Adair

Évaluation :

3

I am a disabled veteran, and for 22 years I have used the service when are you going to put a elevator in the storage area at the back.

Évaluation :

5

Le service à la clientèle était génial.

Évaluation :

2

Inside Storage units are up stairs with no lighting at the entrance, no elevator and the storages are wood sections. Closed the account in error, just not a good experience.

Évaluation :

5

Owen and the rest of the Staff are Awesome. Housekeeping does an Amazing job.

Évaluation :

3

I was to receive my 100 deposit but yet have to receive it from my uhaul truck rental ..I can inform on the storage after done using

Évaluation :

5

The staff and GM are awesome.

Évaluation :

3

There are no lights in the inside storage units.

Évaluation :

5

Great service 👍

Évaluation :

5

Genuine, hardworking, helpful, respectful people. Wonderful staff.

Évaluation :

1

Rat feces everywhere, dead rats in traps. Foul smelling odor.

Évaluation :

5

There were 2 people who went above and beyond for me and I greatly appreciate it! Joshua the GM and his best employee

Évaluation :

5

Even though he was working alone and was busy at the time, he took the time to help me find the storage unit that was best suited for my needs. I really appreciated that. Merci.

Évaluation :

2

This facility was not as clean or well-maintained as other U-Haul facilities I have rented from in the past. There was a bad odor, and I would not put anything in it that I was concerned with pick up the odor.

Évaluation :

1

I was charged for items I never received and billed for a storage unit that wasn't available.

Évaluation :

3

Need cleaning

Évaluation :

5

Great facility and Awesome staff.

Évaluation :

4

It was OK but it was not Covid clean there was no Ventilation when you have to go inside of your storage unit there’s 100 other storage units in there so it makes it easy to get Covid there needs to be a ventilation system inside of those storage units when you have to walk in with other people in there with no mask

Évaluation :

3

Extend hours to Midnight. Cart wasn't available multiple times when needed on various visits.

Évaluation :

4

The price for a temperature-controlled space was great.

Évaluation :

1

Employees need more training on customer relations

Évaluation :

5

Josh was the Best. Maybe your future Director of Customer Service?

Évaluation :

5

Keep up the good work

Évaluation :

5

Positive experience

Évaluation :

5

The associates were very friendly and professional, but pleasant.

Évaluation :

5

Excellent service and operation..

Évaluation :

4

Aside from computer issues, this went well.

Évaluation :

5

Staff and Service out standing ,Very nice and Helpfull 5 🌟

Évaluation :

4

Good overall I have no complaints

Évaluation :

4

I will

Évaluation :

4

Merci.

Évaluation :

5

The ladies were very helpful and nice. They took the time to deal with me and what I was going through. VERY PROFESSIONAL!!!!!

Évaluation :

4

Good job by all that helped me

Évaluation :

5

The only thing that I didn't care for was there was a large rat bait box in the back of the unit. which they said was in all of them.

Évaluation :

1

Because they be stealing money from people creadt cards nope poor service

Évaluation :

2

I've had a storage unit there for over a year. In the beginning a billing error was never corrected. I tried on several occasions to get the money I was owned. It never happened.

Évaluation :

5

I do a lot of business with U-Haul and I like the storage idea that the company came up with. I have already recommended it to several people and I will continue to do so.

Évaluation :

1

Horrible customer service and never answer the phone or return phone calls. Even with issues with the male employees hanging up on me. District manager didn't even call back. Avoid this location.

Évaluation :

5

I really appreciate your service and your store manager was extremely helpful and kind and very attentive to our needs as well as patient with us I really appreciate store 59 on 30th & Shadeland.

Évaluation :

3

Staff was not very friendly.

Évaluation :

5

Great service.

Évaluation :

5

Met my needs and the staff was courteous

Évaluation :

5

You guys are awesome!

Évaluation :

5

I had my storage with U-Haul for over a year and it was always a pleasure to work with Candace and the staff. They are friendly and very helpful. Thanks U-Haul.

Évaluation :

5

Excellent thank you so much

Évaluation :

5

Very helpful

Évaluation :

5

no comment

Évaluation :

1

Horrible customer service. They didnt want to help me at all. The lady and the young man were rude and so lazy. I had to walk back and take the green lock off MYSELF. I was charged to much. HORRIBLE

Évaluation :

5

It was a great place for storage and they gave us time to get our stuff out. So I really liked that!