Customer Reviews for U-Haul Moving & Storage at Shadeland Ave

2844 évaluations

2701 N Shadeland Ave   Indianapolis, IN 46219
(N Of I-70)

(317) 546-1503

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(317) 546-1503

2701 N Shadeland Ave
Indianapolis, IN 46219
(N Of I-70)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

KENYA L. 
Évaluation :
2

This is my go to location but this time around the rep at the counter which was the older African american lady, was very rude for no reason and not helpful at all. Even when returning the truck she was rude and non nonchalant about having a lobby full of customers waiting while she was in the back.

Stacy K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernan A. 
Évaluation :
3

The p/u was fine. The return this morning was HORRIBLE, at best!!! She was Very Rude, and couldn't stay off her phone long enough to address my concerns and issues!!! Very Unprofessional!!! She seemed unaware as to what info she was to provide me!!! Last time at this location!!!

tamara W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONICA M. 
Évaluation :
2

If a customer asks for help, don't huff and puff about it. It is very rude. As for me I had never driven a trailer and I asked if they could help me hook everything up and they didn't want to. They told me to park my equipment in a certain area when I got back but when I dropped it off they wanted me to go park my trailer just like the display items and put everything back where it goes before inspecting it. The air in my tires was extremely low and I was unable to leave until it was fixed. Very dissatisfied with my overall experience.

BRENNA B. 
Évaluation :
1

I sent my boyfriend to pick up the 4x7 trailer I rented. I gave him the printed confirmation receipt that showed I did not add on insurance. I also used my credit card to place the reservation. But yet, Darlene added on the insurance and since the total was now different, she told my boyfriend that they needed to use his credit card but said that the original card was only to reserve and couldn't be used as a form of payment. That's a lie! She only had to use a different card because I did not consent to the extra charge for insurance. When she asked him if he wanted the insurance he told her “ whatever she has already is what you need to do”. The trailer was full of dried mud, and since I didn't have access to a broom. All my items got dirty from having to sit them on top of the mud. I called and tried to live chat after being hold for almost 20 min but was unsuccessful with both attempts. Will not be going back to this location.

Shawna G. 
Évaluation :
5

Excellent

Dalaizha C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlie H. 
Évaluation :
5

Keep up the good work and can You email me my receipt

PATRICIA W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RYDRIKIA W. 
Évaluation :
3

CSR did not let me choose the mileage I needed . She told me that it would be 20 miles and I ended up paying almost double the initial price. Won't use them again.

MICHELLE M. 
Évaluation :
5

No problems

LINDA C. 
Évaluation :
1

The lady at drop off was the absolute worst , incredibly rude, would not help in any way unhitch the trailer, it took me several tries to back the trailer in and then she said I was few minutes past time and she was charging me another day as I pleaded my case she walked off, the worst customer service possible

James B. 
Évaluation :
3

I first went to the one on Washington street. The guy was pretty rude. He said "just because you see a trailer out there that don't mean it's available"...I knew that because I've rented uhauls many times and never said anything to the contrary, but he sure was ready with rude answers. He told me they were out of everything and I should go to the one on Shadeland. The other guy there laughed and he said, "Well, they do it to us" He asked me for all my info so I thought he was reserving something, but it turned out that he did not. So he wanted my name and telephone number because? He looked up my information for some reason. So, then I went to the one on Shadeland. They had a trailer and rented it to me but I really had to pry answers about what they had out of them. They also were making jokes between themselves but never cracked a smile when it came to talking to me. I was satisfied with the rental, but felt like good customer service was kinda out the window at both of these locations. I'm always friendly with other people until they start coming off like these folks did. It was like I had some nerve coming in there to rent something which I thought seemed a little misplaced when the business is there for that purpose.

Christa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton H. 
Évaluation :
2

The women who helped us at counter was very rude 😒and lazy,she didn't even walk out to the uhaul truck with us to make sure the mileage was correct or even check the overall truck but when we came to return the truck she came out to check it then,I guess it was closer under the green tent,but I guess

DOROTHY T. 
Évaluation :
5

S.O.

MARVIN T. 
Évaluation :
5

Location was closed when I dropped off, the only thing that would have been helpful would be a call the next day letting me know they had Recieved the trailer back in inventory

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kyle C. 
Évaluation :
5

Well they was very Nice and helpful to me. I think they can have more vans for small pick ups. Oh I would like for them to explain how they do the miles. For example if I would have said I would go 20 miles. Do they just charge for that if you don't go over. I guess I didn't understand that part. But everything was good overall

DEENA B. 
Évaluation :
3

There was only one customer service rep and the customer if front of me was taking her time and her and the rep was talking there needs to be more than one rep. but the rep was very kind

Stacey L. 
Évaluation :
1

When arriving at the U-Haul on north Shadeland Ave in Indianapolis Indiana; there wasn't anyone in the office. Went out looking for someone no-one could be found. Waited for over 25 minutes and a black guy comes in, refused to put on a Covid-19 mask!!! Deliberately did not properly run my card, and tossed it into the counter. Said, " so much for your renting a truck today!!" When I asked if I could pay cash, he stated " where is a bum like you going to get 100 $?! I pulled out of my pocket a 100 $bill and placed it on the counter. They gave me the WORST truck on the lot!!! Rented it for 24 hours, and early the next morning got a call stating that I was to bring the truck back Immediately, because they had another reservation for the vehicle!!! I am now in civil litigation against U-Haul!!; I will NEVER rent from them ever again!!! My recommendation, don't rent from this location!¡

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNIE A. 
Évaluation :
5

Owen (employee) at this Shadeland location, went above and beyond my expectation in providing assistance with the dolley removal and with help to obtain quote for installing a 4-Wheel down attachment for my RV/car.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATLYN F. 
Évaluation :
4

I had trouble with the myuhaul.com site but hen I was trying to check the truck back in. It kept telling me that the site. Could not find my location

TRIPHNIA B. 
Évaluation :
4

Personnel was friendly & efficient

CRISTA G. 
Évaluation :
4

Slow down when explaining the entire process. The clerk that helped me talked to fast and it was difficult to explain to someone who had never rented before.

JANICE R. 
Évaluation :
5

Josh was the Best. Maybe your future Director of Customer Service?

Thomas S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann D. 
Évaluation :
5

It was a great experience overall.

Katie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cameron E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen B. 
Évaluation :
5

Nothing great service

Lentine S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katlyn F. 
Évaluation :
1

Poor customer service everyone not uptodate

ERNST C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY S. 
Évaluation :
4

Good service at this location....thanks for a good service

THOM D. 
Évaluation :
2

Truck was beat up and dented all over. Inside of the back was not clean. The front looked like someone shook up a pop can and sprayed the windshield with it. The entire thing smelled like smoke and like someone had lived inside of it. I couldn't even keep it and drive it the time I needed to because of the odor.

Becky W. 
Évaluation :
3

Your staff was friendly, but not well organized. I placed a phone reservation with your call center and when I went to pick up the truck, it wasn't in the "ready" location but instead wasn't serviced for use. It was very dirty in the cab and debris in the back, also less than a quarter tank of gas. So I went back inside to inform the agent and I had to wait until she finished with another customer, she then assigned me another truck and it too was low on gas "under a quarter tank". As I go back inside to inform her of the issue, I once again had to wait until she finished with yet another customer. All total it took 50 minutes to finally get a truck and I don't believe I was given any fuel credit or any other type of discount for the inconvenience. Booking in advance is supposed to be convenient, this in no way was convenient at all. I hope you'll take the time to look into this matter and issue any credit to my debit that I'm entitled to. Thank you, Louis S. Stratton

LOUIS S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brandi B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATLYN F. 
Évaluation :
5

Staff was friendly and helpful, process was easy from start to finish.

TIMOTHY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mildred S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR W. 
Évaluation :
5

Great service!

SIBEKO J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MISHAEL J. 
Évaluation :
1

You switched my location on me which was farther. Then I was given a truck that had a broken back door. A moving truck is useless if you can't move anything in it. I immediately brought it back. It also would not move out of tow gear. I was charged the extra miles I had to drive because my reservation was changed, plus the miles I did drive, and a full days rental. This is unacceptable and I am calling my credit card company to dispute the charges. Nice you waited until Christmas Eve to tell me how you cheated me!

ELIZABETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yvetta P. 
Évaluation :
5

Excellent service à la clientèle.

Lydia A. 
Évaluation :
4

No improvements needed.

BRYAN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taren H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
1

I was charged a cleaning fee because i ( a woman) couldnt move the fridge and stove off of the uhaul before returning. Upon receiving the uhaul i stated that i needed a dolly one was unavailable. I figured they had one by time i returned it but was unaware i was going to be charged for that! I have reached out to management and was unable to resolve this issue!!! I have reached out to HR to try and get the collection agency information and nobody has returned my emails or anything!!! VERY POOR COMMUNICATION, VERY POOT CUSTOMER SERVICE. I WILL RENT FROM A DIFFERENT MOVING COMPANY GOING FORWARD!! THANKS

Shakila P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamra B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric F. 
Évaluation :
5

Keep up the good work

Alfred T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLAY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH W. 
Évaluation :
4

I thought the came with a dolly, but it didn't. That's the only complaint.

TERRENCE L. 
Évaluation :
3

Have someone put the equipment on correctly so that you feel safe traveling

Rodesia E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen W. 
Évaluation :
3

Uhaul was wrecked previously and never fixed prior to pick up. Tried to get a different one and they wouldn't allow it. It had small holes in roof and a ton of my property was ruined. Will NEVER use this location again nor will I EVER recommend this location. I have never been so let down in a Uhaul rental as I was this time.

Kenneth K. 
Évaluation :
5

Great Customer Service

Kimberley D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

I liked how person took care of trailer return. The person who I worked with on return of equipment was very helpful and knowledgeable. Very satisfied with service.

Charles E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya A. 
Évaluation :
1

Worst rental site I have ever used. Gave me a van with 7 miles of gas in it expecting me to start out putting gas in it. At check in no one was there to check vehicle in / waited 40 minutes to get receipt. Will never use this location again and encourage others to avoid as well

Stephen P. 
Évaluation :
5

Positive experience

NANCY P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATLYN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica D. 
Évaluation :
5

Very quick and quality service. Thank You

LAWRENCE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andre P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kira H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william L. 
Évaluation :
5

Fast friendly service

MARVIN T. 
Évaluation :
5

Service was friendly will return again

MARVIN T. 
Évaluation :
1

The staff was unprofessional with the customers in the store and impatient. The employee handling my reservation stated that they had no dollies even though I reserved one and was never contacted that I would not get one. He suggested I drive out of my way to another location just to pick the dolly up, but would not discount any of the extra miles I would have had to drive to correct their mistake. After I had checked out,a different employee brought a dolly through the door, making it clear the first man never looked for the product I had reserved. I was talking with my daughter about how I was afraid that the 26' truck would not actually hold our 4 bedroom home, and the lady that was walking us to the truck stated that I must not know how to pack. Customer service was beyond terrible.

Ashley J. 
Évaluation :
2

Use your years of leadership in providing rental moving trucks to be prepared to have a vehicle for every customer, and train staff well enough to do the job. You know when peak season is, etc. You got it.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CARRIE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
3

I truly feel employees act according to location they work. People who work in a more urban area feel it's okay to come to work with attitudes and show no emotion because they tired of the type of customers that come in or they just simply don't want to work that day or ever, either way how negative an employee feels , it should never be acted out on the customer. If one customer was bad doesn't mean the next will be and conversations should be limited and rarely had in front of customers and lastly a smile will do please remind employees they are in charge of there own happiness not there jobs so if they hate coming to work QUIT

LAWRENCE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATLYN F. 
Évaluation :
5

The associates were very friendly and professional, but pleasant.

Angela T.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

william h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nissa P.  |  Expérience générale 
Évaluation :
5

Excellent service and operation..

HENRY B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mariethea M.  |  Expérience générale 
Évaluation :
4

Aside from computer issues, this went well.

Terrence R.  |  Premières impressions 
Évaluation :
5

Staff and Service out standing ,Very nice and Helpfull 5 🌟

PAMELA W.  |  Expérience générale 
Évaluation :
4

Good overall I have no complaints

shilita w.  |  Expérience générale 
Évaluation :
4

I will

john j.  |  Expérience générale 
Évaluation :
4

Merci.

jacqueline j.  |  Expérience générale 
Évaluation :
5

The ladies were very helpful and nice. They took the time to deal with me and what I was going through. VERY PROFESSIONAL!!!!!

robbin g.  |  Premières impressions 
Évaluation :
4

Good job by all that helped me

Jerald H.  |  Expérience générale 
Évaluation :
5

The only thing that I didn't care for was there was a large rat bait box in the back of the unit. which they said was in all of them.

demaris e.  |  Expérience générale 
Évaluation :
1

Because they be stealing money from people creadt cards nope poor service

RICCO F.  |  Expérience générale 
Évaluation :
2

I've had a storage unit there for over a year. In the beginning a billing error was never corrected. I tried on several occasions to get the money I was owned. It never happened.

Tiwanna H.  |  Expérience générale 
Évaluation :
5

I do a lot of business with U-Haul and I like the storage idea that the company came up with. I have already recommended it to several people and I will continue to do so.

tom s.  |  Premières impressions 
Évaluation :
1

Horrible customer service and never answer the phone or return phone calls. Even with issues with the male employees hanging up on me. District manager didn't even call back. Avoid this location.

matt g.  |  Expérience générale 
Évaluation :
5

I really appreciate your service and your store manager was extremely helpful and kind and very attentive to our needs as well as patient with us I really appreciate store 59 on 30th & Shadeland.

aretha e.  |  Premières impressions 
Évaluation :
3

Staff was not very friendly.

M Sue D.  |  Expérience générale 
Évaluation :
5

Great service.

sherry c.  |  Expérience générale 
Évaluation :
5

Met my needs and the staff was courteous

MARCIA O.  |  Expérience générale 
Évaluation :
5

You guys are awesome!

Dominique B.  |  Expérience générale 
Évaluation :
5

I had my storage with U-Haul for over a year and it was always a pleasure to work with Candace and the staff. They are friendly and very helpful. Thanks U-Haul.

Inga S.  |  Expérience générale 
Évaluation :
5

Excellent thank you so much

dollie w.  |  Expérience générale 
Évaluation :
5

Very helpful

mark w.  |  Expérience générale 
Évaluation :
5

no comment

Eugene t.  |  Expérience générale 
Évaluation :
1

Horrible customer service. They didnt want to help me at all. The lady and the young man were rude and so lazy. I had to walk back and take the green lock off MYSELF. I was charged to much. HORRIBLE

Demika h.  |  Réservation 
Évaluation :
5

It was a great place for storage and they gave us time to get our stuff out. So I really liked that!

Latajha B.  |  Expérience générale 
Évaluation :
1

The worst experience ever the employees were ok but the store Manager Candace is just horrible and have no customer service skills at all. VERY POOR

Kayla H.  |  Expérience générale 
Non reviews have been submitted for this location.

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