I originally waited for a very long time on hold with uhaul customer service, was given the number for the scheduling personnel, set up a drop off location with them that I was unable to set up online. Day of pick up, I'm told that my drop off location is not in the system. Woman working at Indy location did not offer any help, only said to call customer service when I'm ready to drop it off and get it set up, she had no knowledge of a scheduling number. Called to set up drop off later that day after calling to get scheduling number, scheduling office was closed. Called the next morning, was told I would be sent a text with instructions to drop off in Greencastle, never received the text. Had to call back, waited on hold, then finally was sent the text with the correct location.Fredy Y.
Customer Reviews for U-Haul Moving & Storage at Shadeland Ave
Pour nous contacter
Indianapolis, IN 46219
(N Of I-70)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Mary H.
Le client n'a pas laissé de commentaire.ERIK S.
Le client n'a pas laissé de commentaire.TY P. | Expérience générale
Le client n'a pas laissé de commentaire.Rayonna R.
Le client n'a pas laissé de commentaire.BOBBY G.
Le client n'a pas laissé de commentaire.Cheril C.
Le client n'a pas laissé de commentaire.Darby G.
Rented for 2 hrs went over and got a nasty phone callMARGARET H.
I got the best r service. An cleanest cargo van I've ever rentedJOSEPH P.
Le client n'a pas laissé de commentaire.Kathryn M.
No me gusto para nada en ningÃºn lugar me abian cobrado dos dias cuanso solo use un dÃa y llame para notificar q mi guagua tuvo probelmas me dijo q estaba bien y luego le indiquÃ© q estarÃa 2 horas para entregarlo y me dijo q no avÃa probelmas q lo podrÃa y no me cobrarÃa luego me cobraron dos dias y mÃ¡s aÃºn tuve q pagar extra llevo aÃ±os usando UHAUL Para mudarme y con esto QUE ME PASO NO VOLVERÃ‰ A USAR MÃS ESTA COMPAÃ‘ÃA YA QUE NO SE PUAIERON EN MI SITUACIÃ“N Y ME COBRARON DE MÃSYARITZA V.
Le client n'a pas laissé de commentaire.MARK J.
Your staff was knowledgeable and very helpfulPHILLIP C.
Le client n'a pas laissé de commentaire.JOHN F.
This facility was not as clean or well-maintained as other U-Haul facilities I have rented from in the past. There was a bad odor, and I would not put anything in it that I was concerned with pick up the odor.Gordon L. | Expérience générale
Got me all checked out very quickly. Went and checked my vehicle where they told me to park it and we're out there nearly immediately.ORRIN H.
everything was good.MYREL S.
Le client n'a pas laissé de commentaire.JOSEPH D.
The truck had a large cardboard piece in the windshield that was difficult to maneuver and had no where to dispose of it. The truck did not have the correct dolly I paid for. I needed a regular dolly and was given a appliance dolly which could not be used. My move took longer due to not have a dolly. Also, I was supposed to be picking up my truck at the downtown location. It was scheduled two weeks in advance. I got an email the day prior that the location was changed so I had to plan a ride to go out of my way to get the truck and lost moving time.Cody H.
Please be more customer oriented. Be more concerned about the customer. Ask them if they have any questions. Ask them if they need any supplies of any kind just in case they didn't request any online while making their reservation.GENITA M.
There seems to be some disconnect between u-haul online and u-haul in store. I reserved an interior u-haul storage with this location and online stated that storage access is until 10 in the evening. I arrived at 6:40 in the evening and was told that I could not move in because they were about to close. I was confused, but the representative explained the situation (this is a u-haul online vs. u-haul in store problem) and I was like ok. I was not upset at the representative but I was upset with U-haul because I was misinformed and extremely inconvenienced because I had traveled one way from out of town and had help at the time. Long story short, I had to cancel the u-haul storage because the next day, another u-haul representative also included the fact that there is NO elevator to move in and the storage is located on the 2nd floor and my help was no longer available. Probably will avoid dealing with u-haul storage in the future. First bad experience with u-haul.Stacy M.
Le client n'a pas laissé de commentaire.Chris W. | Expérience générale
Le client n'a pas laissé de commentaire.FRANK E. | Expérience générale
That guy named Josh is soooooo cool and he is always very quick when hooking up my trailer. The lady is very strong and smart as well she was also quick when unhooking my trailer.TAMARA E.
Le client n'a pas laissé de commentaire.David B. | Premières impressions
Le client n'a pas laissé de commentaire.MARY Q.
Le client n'a pas laissé de commentaire.william L.
Le client n'a pas laissé de commentaire.michael H.
Im not sure.. Everything was great! Nicole's customer service and patients with handling not only what I needed, but multitasking other customers needs as well was very professional..TREMONN G.
Le client n'a pas laissé de commentaire.CHRISTOPHER W.
Improve customer service and i didnt get my appliance dolley, whem i asked for a refund i got for a regular dolleyJonathan C.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.LINDA T.
Le client n'a pas laissé de commentaire.DELLMUS P.
I was charged for items I never received and billed for a storage unit that wasn't available.Denita R. | Premières impressions
Need cleaningKathy W. | Premières impressions
Great facility and Awesome staff.CHRIS A. | Expérience générale
It was OK but it was not Covid clean there was no Ventilation when you have to go inside of your storage unit there’s 100 other storage units in there so it makes it easy to get Covid there needs to be a ventilation system inside of those storage units when you have to walk in with other people in there with no maskShannon L. | Online Move In
Le client n'a pas laissé de commentaire.JAMES H.
Everything went wellRICHARD D.
Truck we rented had no gas cap and the check engine light was on from the time we rented it until we returned it. Staff on site that day advised us that truck would operate fine despite these issues, and it did. Truck was very clean.KREGG B.
Le client n'a pas laissé de commentaire.Lillian W.
General manager was so so, sat on a chair behind the counter, was not sure if he was hadicaped or just plain lazy. Other staff, particularly the lady was sympathetic to my needs.SCOTT S.
Le client n'a pas laissé de commentaire.MICKEY R.
Le client n'a pas laissé de commentaire.Deanne E.
Le client n'a pas laissé de commentaire.Keland D.
The only issue I had was that the original pick up location was to have been in muncie indiana. That's where I had it reserved. It was changed to indianapolis. It was to be a 1 way and ended up being a 2 wqy. I had to pay extra mileage that I should not had had to pay.SHERRI B.
Le client n'a pas laissé de commentaire.William T.
Le client n'a pas laissé de commentaire.Becky R.
Honestly I was impressed on the customer service it was fast and I was in and out all the staff there were nice and friendly I always use this location for any rental.LUIS C.
Service desk, he was a great help. My truck was clean and well maintained. I was missing the moving pads but I survived.JUNNELL S.
U-Haul always do me right!!!!ðŸ˜TERESA W.
Le client n'a pas laissé de commentaire.Demetrius R.
Le client n'a pas laissé de commentaire.DOUGLAS T.
Extend hours to Midnight. Cart wasn't available multiple times when needed on various visits.Cory S. | Expérience générale
I believe the gas was 1/4 of a tank and not 3/8. The gauge is difficult to read so I can see how this happened.?DEBRA Y.
Everything were great !DEIOMREE M.
Le client n'a pas laissé de commentaire.Jody R.
Le client n'a pas laissé de commentaire.CHRIS A. | Premières impressions
The employees are very friendlyKAREEM N.
My experience was very positive the staff was very professional and knowledgeable and friendly.ERIC E.
Le client n'a pas laissé de commentaire.CHRISTOPHER W.
associate was helpful and kind! went out of her way to help me.Gregory B.
Le client n'a pas laissé de commentaire.Theron M. | Expérience générale
your phone system is difficult! was on hold 27 minutes to confirm registrationJames C.
Le client n'a pas laissé de commentaire.JOHN W.
Le client n'a pas laissé de commentaire.ARTHUR W.
Very nice experienceVALERIE J.
Le client n'a pas laissé de commentaire.Shalonda T. | Expérience générale
The engine light was on they overcharged me and never gave me my employee discount.. Dont give these people a credit card !!!Jessica O.
Please make sure to verify reservations and extension with customers before instantly trying to charge another day on them.Kyara T.
Everyone at this location was super helpful and I had a great experience.ZACHARIAH G.
Mobile checkin wouldn't work. Said location services needed turned on. We did that. Still wouldn't work.TERI K.
Le client n'a pas laissé de commentaire.Vondell J. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLESTON T.
Nicole helped us with our truck rental. She was very nice, knowledgeable and efficient. I was very pleased with our experience, including the return process and settling the final payment/receipt. I would use this location again.LLOYD W.
When you walk in the store is great. But when you try to call the store it takes for ever to get help from someone, and sometimes not even the people from the store answer, it's customer service. I would prefer to call and make sure they got what I need before I make a trip to the store. Because if they don't I have to go somewhere else and that could be a lot of time wasted.Hugo P.
Everyone was friendly and knowledgeable. Great experience!.ROBERT M.
Le client n'a pas laissé de commentaire.MICKEY R.
Le client n'a pas laissé de commentaire.Jeffrey W.
Le client n'a pas laissé de commentaire.ERNEST TAYLOR F.
Le client n'a pas laissé de commentaire.Traci T.
Le client n'a pas laissé de commentaire.loretta p. | Expérience générale
Le client n'a pas laissé de commentaire.SHANMUGANAND C.
Le client n'a pas laissé de commentaire.COREY A.
Attendant was very personable, comfortable to talk to!JIMMIE E.
They made me wait almost 2 hours to rent the vehicle.RAMON L.
Upon arriving to pick up the rental, no employees were in sight. I had to wait 15 minutes for someone to come out to the desk. I feel the website needed to give more information such as alternate cell number was required, current vehicle assent and mileage could only be checked and questioned online. Even though I returned the vehicle 14 hours ago and had it checked in, I still have not received the billing statement for what I was charged.MARSHA S.
Refund vehicle use and charge for mileage used. When a customer gives vehicles back on time or early those vehicles are available to rent for others and not sitting around, Uhaul should make money but over estimates may cost customers more than they bargained for.DC C.
All was done in excellenceHELEN H.
Le client n'a pas laissé de commentaire.Shaun H.
Le client n'a pas laissé de commentaire.ALBERTO G.
Le client n'a pas laissé de commentaire.loretta p. | Premières impressions
Le client n'a pas laissé de commentaire.Daphne M.
I worked with a UHaul associate named Josh and he was AWESOME!!!!!!!TAMARA E.
The price for a temperature-controlled space was great.Brianne H. | Expérience générale
Le client n'a pas laissé de commentaire.Ranmeki A. | Premières impressions
Le client n'a pas laissé de commentaire.shawn T. | Premières impressions
Having more than 1 employee working at opening would be helpful. We waited an hour for our truck to be ready because it wasn't cleaned or checked out yet. There was only 1 employee there and she did the best she could with a line of customers.Michael B.
Le client n'a pas laissé de commentaire.MILTON C.
Le client n'a pas laissé de commentaire.LEROY P.
Le client n'a pas laissé de commentaire.TAYLOR M.
Le client n'a pas laissé de commentaire.MATTHEW H.
Every thing was just rightROBIN M.
I would referred as the last choiceCARIDAD V.
First the truck was not clean. It sounded like it did not have a muffler. The passenger side airbag was partially separated.KENNETH E.
Le client n'a pas laissé de commentaire.Will S.
Le client n'a pas laissé de commentaire.LUKEISHA C.
I was extremely irritated with the GM. I paid in all ones and after I counted them all out he goes behind and counts it again then proceeded to count the damn change I literally counted in front in him 0,45 cents. That was very annoying. Heather calls and says â€œTHIS IS HEATHER I was seeing if you still needed to UHAUL OR NO? Just unprofessional. I won't be visiting this location ever again.ARNEETRICE C.
i was there when the facility is suppose to open. no one was there. i froze outside waiting. called the central number and they called the manager. the manager said he will leave now and go to work. he arrived and let me in 40mions after they are suppose to open. its an official uhaul facility with the huge sign. its not a gas station nor mom and pops storeAaron S.
Can't think of any improvements. Owen at the U-haul center was courteous and professional. Our hitch was installed in a timely manner and appeared to be done very professionally.Gary W.
Employees need more training on customer relationsValerie J. | Premières impressions
Josh was the Best. Maybe your future Director of Customer Service?Thomas S. | Expérience générale
Le client n'a pas laissé de commentaire.TONYA C. | Expérience générale
Aside from computer issues, this went well.Terrence R. | Premières impressions
The ladies were very helpful and nice. They took the time to deal with me and what I was going through. VERY PROFESSIONAL!!!!!robbin g. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!