Better costumer service and let the client have what they need and not what's easy for the people at the front desk, they need better communication and understanding, why submit info online if they ALSO wanted to do it again because it's “easierâ€, definitely not recommending this location!!
Marcos Y.Customer Reviews for U-Haul Moving & Storage at South Blvd
Testimonials From Recent Customers
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They do excellent work. Best uha ul service in Charlotte!
Rudolph B.Truck was The truck was very old already 161,760. Very poor steering. I drove 70 miles and spent 15 gallons of fuel. It's horrible. For 70 miles I paid $63 for fuel. Don't take truck 15' DC4146T
Sergei T.Make it Free to veterans
GILBERT O.I was rushed by an attendant twice while trying to look at the truck giving to me. He only focus was to put back another tuck but he made me move out he way both times.
Shameka B.I prefer this location to rent my UHaul equipment because the staff knows me since I have rented trailers so many times at this location. They are very helpful and courteous.
robert B.Great service and the team is amazing!!! Will use this location for all my moving/storage needs.
Jessica S.Access to the drop off zone is very limited from the South Blvd entrance (for vehicles pulling UHaul trailers), preventing vehicles from entering the property due to other parked UHaul trucks being checked in (literally backed up to the road). I dropped the trailer off at 4pm on Thurs 5/12 and the trailer was not inspected or verified as "RECEIVED" until Friday 5/13 2pm.
Willie L.100 % Recomended
Francisco M.They were nice and very quick to get us checked in and on our way.
Jennifer T.Awesome service and overall experience.
Marcus O.Need more help
paul B.Nothing to improve. The crew was great!
Darryll K.Asked for a dolly but did not get one. Was removed from my bill. The van barely had any gas in it. AC did not work. However the location is close to my house and the price for the day was worth it.
EUGENE V.Van was clean but the seats were nasty
Jennifer E.Drop off was easy and and prompt. Staff extremely helpful and polite.
Bradford M.The clerk that waited on me was not friendly and had some attitude issues.
LEN P.Very helpful and friendly
Andy G.Very good service
Renan E.Having only one agent working one of the busiest locations in Charlotte isnt a good thing. Yes he's hard working and moves fast but in the end the customers suffer because they're having to keep starting and stopping. Also what's the point in having an appointment for service or setting up a reservation when nothing is followed.
Ciara J.The attention was nice, nothing bad to say.
Yaneidi G.Smooth checking in and out. The hardest thing for me was backing in that short trailer. More affordable than I was expecting too. Thanks, Billy
Billy E.The truck and trailer were ready/set up when we arrived. The check out and check back in process was completely smooth.
Ben W.Excellent Service
Francisco M.The review questions don't apply to the horrible experience I had. I had a reservation at this location for Friday, April 30 at noon. Two days before I was to pick up the truck, I called to ask if I could switch from a 10' to a 15' truck. They didn't have one, so they referred my reservation to another location. I went to that location only to be told that they didn't have a 15' truck after being assured by the reservation clerk that a 15' truck was waiting for me. I was then sent to a third location, only to discover that the location was CLOSED. I was given "self-check in" instructions on how to access the truck key. UHaul's website wouldn't work properly, and it took me literally almost an hour to finally access the key. I had to keep calling UHaul for help and each time I called I sat on hold for 10-15 minutes. After finally accessing the key, I discovered that the truck, which was filthy, had no air conditioning. I called and was sent back to the original location for a 15' truck - the SAME LOCATION THAT DIDN'T HAVE A 15' TRUCK 4 HOURS BEFORE. During this ordeal, the movers that I prepaid to meet me at 2:00 pm at my home to load the truck cancelled on me because it was 5:00 pm before I got home FINALLY with the truck. I lost a $100 deposit to the movers and had to load the truck myself. I am 60 years old and my husband is 67 years old. We are in no condition to load a moving truck, yet we were forced to do so because we had to deliver some furniture to our daughter the next day. I've been charged multiple times on my credit card and have charges for items I didn't even buy. I'll now have to call UHaul to dispute these charges, sit on hold, and deal with someone who probably will not be empathetic to the situation. I think UHaul owes me for MY time. I am a financial planner and the excessive time I had to spend to pick up this truck (almost 5 hours) cost me a great deal of money. I felt that UHaul had no respect for my valuable time. Minimally I should get a signifiant discount on the cost I paid for the truck. So, there's my review. I doubt anyone will actually read it, much less do anything about the situation. Kim Adams-Moore 704-458-3339
Kim M.Didn't have us in the system for truck return or storage rental.
David J.Staff member was outstanding! Completed the rental agreement and connected the trailer. I was on my way quickly.
Michael D.Very slow, out of equipment id reserved.
Cecelia M.Refund for overfilling gas
Shalonda J.none- check in was fast
David T.Nothing to improve my experience in the future. Very happy with the customer service provided by Janiya and the gentleman who checked the truck back-in for me at U-Haul ... he was related to Janiya.
David M.The sweet young lady at the front desk - I'm going to mess up her name if I tried - was FANTASTIC. On point. Appeciate her competence.
Jordan S.The lady at the counter wrote down the wrong beginning mileage so we were charged $140 for extra miles we never drove. The drop-off guy said there was nothing he could do. The ad says unlimited mileage. That's a lie. Our $649 rental ended up costing over $1000. Back to Penske for us.
jeff B.the hook in the ceiling that holds the visor in place popped out while I was driving. This was dangerous as I was on the highway and the visor fell down into my field of vision.
kathy L.The internet site kept crashing when attempting to do the 24/7 pickup option. Kept having to reset the page and enter my credentials. Had to take multiple photos of the car as it wouldnt save them as well
Morgan C.Steering wheel was not aligned to the center when I started driving. Truck was clean inside and outside. Staff was friendly and explained everything about the contracts and also answered my questions.
Allan Z.The window came dislodged while driving. I had it rolled down and when it started to rain I rolled it up to be stopped short 2 inches from the top. Confused I rolled it down them back up. It seemed further than normal from car. All of a sudden the wind caught it and it was out of track. While driving and no way to pull over for six miles I held it with my hand so it did not fly out and I was soaked by the rain. It was a terrible situation where I was amd high wind advisory. Honestly love Uhaul but this really pissed me off. Got back to return it and explained. They discounted a day amd said they were going to take a $100 off but that has not been credited. I will be following up for sure if you don't from this response. That will let me know this does not matter. Otherwise I will find a new provider for my companies need. But I really do love the location I rented from just a very unfortunate situation.
Brandon R.Management was horrible. He had a very big bad attitude. Needs to do better if he's gonna be a people person.
Ricky B.The only 2 improvements I can think of is Driver comfort( and I suppose it rolls into a safety concern as well,) I'm not a big guy, I'm 5'6" and I could barely see over the steering wheel, which is life, but the side view mirrors also were not adjustable. That probably needs to be addressed. The other, which I understand charging for the missing fuel but I also received the truck with less than a quarter tank, which definitely goes quicker than the first 3 quarters, haha! I think it would be alot easier, convenient, and make more sense to start and finish full everytime. Those are my thoughts, other than those two things everything was great! Staff was great! Definitely be back soon!
Kyle M.Everything was great !
Samuel M.We arrived just after closing and we're standing outside trying to figure the app out to process the return ourselves, and the employee stayed late to help us anyway! It was a quick and smooth process.
Danielle D.There are Uhaul locations all over the Charlotte area. I choose this one because they're well organized and friendly.
Scott C.Everyone here is always nice and ready to help out in any way they can. They know me by name now since I rent from them at least twice a month! I highly recommend this location for a U-Haul rental.
Robert B.Charged an additional fuel fee even though I filled the truck up after use
Hunter C.The guy who helped me today with a last minute truck was fantastic
Alex R.Excellent customer service!
William S.The charges are ridiculous, 19,95 plus 15 miles resulted in an overall charge of over 65$, email to customer service not answered, first and last time with Uhaul
Frank L.Trailer wasn't clean but it doesn't matter it's just a trailer.
Owice A.The associate seemed disgruntled and didn't seem as happy to help me as he did the white customers before me. I was also charged for gas that I returned to the level that was given to me. There is also an additional charge pending for the same amount as the gas charge of $27.58. Meaning I'm being charged twice for gas when I shouldn't be charged at all. I have a photo of the gas level before driving the truck.
Ra'mon M.Everything was fine
Lisa S.Nice folks, great service. Made the experience of renting a trailer great.
JOHN B.Nothing, staff, service and equipment were excellent.
Leslie W.Your phone system sucks. Let people call directly to the store they are trying to talk to. Forwarding them to some kind of phone center is beyond not helpful. I needed to speak to someone at the location I called…not some random call center. This was the most frustrating and stressful thing ever.
Scott W.Excellent service. Staff was exceptionally polite
lewis b. | Premières impressionsThey over charged me for a uhaul
Celine M. | Premières impressionsEveryone that worked at this branch was absolutely amazing and very professional. The best customer that I have experienced in a while. Thank you team! Keep up the great work!!
JACQUELINE Y B. | Expérience généraleThe advertised unit was not available and they charged me the insurance which was promise to be refunded and they never cancelled the rental contract either so my first month was charged as well. This took weeks and weeks to get resolved through 2 National U-Haul numbers. The local store manager never responded to any of my approx 6 emails
Tara W. | Expérience généraleI had my unit for about 2 years, maybe longer. The store manager, Keith Washington has always shown top notch professionalism. From the first time I entered the store, his interactions with not only his team but the many customers was seamlessly smooth, relaxed and efficient. He should be commended on running a 5 star operation! Additionally, all communications regarding payments, etc. have always been prompt and the online account system is one of the best platforms I've navigated as a customer. I'll be sure to share my review with all the local social media platforms as well as Yelp and the BBB. Well done and all the best to you and your outstanding team! Until next time, it's been a pleasure. Chris Simmons 410-428-0002
CHRISTOPHER S. | Expérience généraleMr. Keith was a very nice manager Thank him so much
dorris G. | Expérience généraleKeith the GM was great at all times.
james c. | Expérience généraleKeith was a very helpful representative.
ELIZABETH G. | Premières impressionsManager Keith has a keen eye for the operations and organization of this Uhaul facility! 5 ⭐️ !!
Robin l. | Expérience généraleThe staff do a great job
Sherrie W. | Premières impressionsKeith and the team at South Boulevard U-Haul are AWESOME. Professional and friendly. Couldn't do enough to help. Moving is so stressful and they go out of their way to make it easier. Merci encore.
Carol H. | Expérience généraleThe whole staff was great, polite, and professional. Everyone deserves a raise.
WESLEY P. | Expérience généraleAlways had to ask to have door open to access
coleen a. | Expérience généraleThis location seemed to be well run and busy.
James J. | Premières impressionsWorst storage ever! My daughter passed away in North Carolina. I lived out of state. I put her belongings in storage. For close to 10 years I paid on time every month. When I summoned the courage to get her things I came back to the storage. It no longer had a ceiling. Wire mesh covered the top. I had rented a large trailer for all her things. When I went into the storage it had been ransacked. The majority of my daughters belongings were gone. I found items that did not belong to her on top of the few boxes that were hers. . I took the few boxes and went home. All the years of paying on the storage were for not. The precious items I had from her life were gone forever. Not from fire or a flood but from thieves rummaging through what was left of my daughters life! To add insult to injury, a few weeks later I get a call requesting payment on the now empty storage. The entire experience was outrageous!!!!
KIMBERLY M. | Expérience généraleI was quite surprised at the i have everything fit wit room to spare especially for me being short . all and all i like everything and the fact the first is. month FREE
SHIRLEY R. | Premières impressionsEverything was great
Henry F. | Premières impressionsKeith gave me excellent service and was very helpful.
Haywood J. | Premières impressionsThe staff was always very helpful and courteous. Went above and beyond!
Tracy B. | Expérience généraleExcellent service à la clientèle
MORRIS J. | Premières impressionsThis is a busy place, but their customer services never shows you that they don't have all the time in the world for you. Great staff!
DEBRA C. | Expérience généraleThe employees at this Uhaul location go above and beyond to make sure customers are taken care of!
Tracy B. | Premières impressionsvery friendly and efficient!
Tracy B. | Premières impressionsTaheem was AWESOME!!
APRIL H. | Expérience généraleVery friendly and easy to work with. Great facility.
Tyler Y. | Premières impressionsManagement staff was helpful snd friendly on ever visit
Victoria R. | Expérience généraleExcellent service at this location! The employee there handled several customers at once with skill and willingness. It was very busy for him on a Saturday, but moved quickly and efficiently.
Nathanael W. | Expérience généraleI had to move quickly this weekend, and this team made it easy. When I was stressed or upset they were patient and kind. I deeply appreciate everyone for helping me in my time of need. THANK YOU. :)
Melanie M. | RéservationUhaual made my whole move a positive experience.
Richard J. | Expérience généraleHours is not 24 hours another then that everything was good. Thanks
Sherrie W. | Expérience généraleVery nice facility
Steve B. | Expérience généraleExcellent service!
Eric O. | Expérience générale