Customer Reviews for U-Haul Moving & Storage at South Blvd

Évaluation :

2

While the equipment was good and the service people at the location did what they could, the overall system and online service has been awful for me as a customer. I reserved a truck 3 days ahead, and the night before I was set to pick up I got a text and email confirming the reservation, but providing a different address than what I asked for which was much further away, and easy to miss. So on my moving day I ended up a couple hours behind due to going to the intended location, learning they didn't have my reservation there, going to the location it was moved to, and then having an error at the desk that I had to personally call a corporate number to resolve. It turns out the reason they were blocking my reservation was because my last rental was reported as being late...but I can tell you that it wasn't. That previous time I tried to work with Uhaul, they told me I could return a trailer to any location in the town of the place I was returning to, that they would leave the destination unfilled, and I did on time, but there was a lot of confusion when I arrived and they said they would resolve it. Clearly it was not completely resolved. On this trip with the truck, I expected to need it until 8, but didn't return it until a little after 10 partially because of this trouble, and was automatically charged extra for it. If there's any way I can avoid using Uhaul in the future, I will.

Évaluation :

5

The young lady at the desk was great. Very professional. She called me in the morning to make a friendly confirmation, and worked with me since I was running late. She is very capable, polite and friendly. She gives U-Haul an excellent customer facing experience. The gentleman who assisted with the truck was equally good. Kudos to the management team for the training and selection process that must exist. Please share my comments with them both. Merci.

Évaluation :

4

The truck was ok, very old and cronky. But the staff were great.

Évaluation :

1

Treat your fairly and not creative a bill before the bill has made

Évaluation :

2

Make sure the workers not in their car chilling and getting upset when a customer comes in and asks a question.

Évaluation :

5

Very professional staff and quick service.

Évaluation :

5

Truck was horrible, I believe the transmission may be going out.

Évaluation :

5

Great quick service. Very helpful. Thanks

Évaluation :

5

Engine had a very loud exhaust leak and would over heat if the heater was not on full in about 6 miles.

Évaluation :

4

have a nicer waiting area

Évaluation :

5

The team at that location has ALWaY gone above and beyond to provide me and others around me when onsite with outstanding customer services. Y'all should be very proud of the job they consistently perform!!

Évaluation :

3

The installation tech was great. He was very flexible and accomodating. However, the proper preparations were not made (probably not him) because a tool that was required for the job was not on site. This was after I dropped off the car and made arrangements to and from uhaul. I had to PURCHASE a tool to lend to the team to complete the job on time... which I offered to do however it was frustrating that this was not part of the preparation for the installation.

Évaluation :

5

Awesome front desk ladies, very approachable , knowledgeable and friendly. The young man who put the utility dolly was helpful, friendly!

Évaluation :

5

Great reception and return. Staff was courteous, professional and helpful. I highly recommend this location.

Évaluation :

5

Great work! My technician met me early to ensure all paperwork was completed and accurate. After installation he trained me on proper handling of the equipment. Merci

Évaluation :

1

One of the employees at this location on South Blvd tried to steal my purse from my back seat when they thought I wasn't in the car. They tried to open my back door when all that was in the back seat was my purse sitting there. Luckily it was locked. Then I proceeded to have to work with him to get my UHaul. I reserved furniture pads and double checked with the employees that they were on the truck; they said yes. When I picked up my truck after hours, no furniture pads. I wouldn't recommend this location.

Évaluation :

2

My reservation was for 7am and the app would not allow me to select pick up truck. So I had to wait around for 2hrs until the store opened to get my truck. I had prior commitments that were not met because of this.

Évaluation :

1

I make a reservation of uhaul and 1 utility dolly and a furniture dolly. However, on the day they didn't honour my reservation and didn't able to provide the utility dolly. They said it is based on the availability. If that is so, why they took the reservation or didn't let me know beforehand. They just make my day and moving harder. They should have either honour the reservation or let people know they have missing item so that people can plan accordingly.

Évaluation :

5

First truck we had had service issues, but the staff quickly got us a new truck. The only thing negative about that truck was that the interior just wasn't clean. The steering wheel was sticky on one side and the inside windshield was dirty, and therefore made it difficult to drive during sundown.

Évaluation :

4

Todo bien.

Évaluation :

5

Personnel amical

Évaluation :

5

Easy and Fast Service, employees was kind and friend.

Évaluation :

1

The equipment was in good working condition and appeared clean. I interacted with two gentlemen who were pleasant and helpful. Most of my interaction was with a woman who was working at the check-in desk. She was the rudest, most unhelpful person I have ever dealt with in my life. I cannot understand why U-Haul (or any company) would tolerate he behavior with customers. Interacting with her ruined my day and made me come to a decision to never do business with U-Haul ever again.

Évaluation :

5

It was great! The associates were friendly, professional and helpful.

Évaluation :

5

Best in Charlotte Great Service Helpful Truck was ready Owner-Manager- Outstanding

Évaluation :

2

The representative at the location was rude and not very accommodating. Ultimately, I was able to my equipment.

Évaluation :

5

The absolute best customer service ever. Really nice people and very knowledgeable about their equipment. Thank for such a great experience. The equipment was on point too.

Évaluation :

5

Very impressed with the staff and experience there.

Évaluation :

5

Just keep doing what you're doing 👌

Évaluation :

1

I only needed a trailer to transport the car, but they didn't give it to me, and they also forced your box truck on me, the manager indicated that I should return the car with 1/4 tank of gas, but when I got into the car the tank was empty, the remaining 30 miles indicator was on

Évaluation :

2

Improve your services - I am over charged for mileage or gas every time I rent from this location. It is time consuming to call and request the corrections to charges that should have never occurred. The trucks are not being properly inspected before renting. Customers should NOT be responsible for self-checkout when picking up in person. Trucks should be clean, correct mileage and gas logged before leasing.

Évaluation :

5

The truck was smelly and old. the cup holders look lke it was not cleaned, Old truck

Évaluation :

2

Very hot day with a nine working AC

Évaluation :

5

I've rented from this locations several times over the years. They've always been very nice and helpful. Of course anytime you're gonna rent a car or a U-Haul or whatever the check-in process takes a little bit of time. Definitely recommend doing the online check-in where you take a picture of your drivers license submitted and get everything done so you have a confirmation number when you walk in the door, it makes it so much faster and efficient hectic moving days

Évaluation :

4

LaVonda Was fabulous !!! Thanks

Évaluation :

1

I helped associate remove trailer from my truck. He said I would get an email receipt. Yesterday I got an email saying I had not returned the trailer. I called and another associate verified it was there and sent me a receipt. I returned it a day early and would hate to think of the headache if someone had changed the location.

Évaluation :

5

I was really impressed with how efficiently they handled my hitch installation. The man working on it started early, finished early, and made sure I had everything I needed. I'd definitely go back to this office for any "hauling" needs.

Évaluation :

4

It was a smooth transaction. I had to adjust my pick up time and they were more than accommodating. Very helpful staff.

Évaluation :

5

N/A I was satisfied.

Évaluation :

3

AC was come and go in the truck. Also the key was bent so made it difficult to start the truck everytime.

Évaluation :

5

quick and easy. Took me longer to remove hitch from my truck then it did to return.

Évaluation :

5

Warmly greeted, very good staff

Évaluation :

5

Drop off was very easy.

Évaluation :

1

Uhaul is a scam. They changed my total twice and tried to charge my card weeks after. It will never happen again goodluck

Évaluation :

5

When returning the truck, the U-haul app got a new version update which blocked me from logging in…I couldn’t take pictures or follow the normal returning procedure.

Évaluation :

5

Super quick and friendly staff.

Évaluation :

4

Rented a car hauler open trailer. No other choices for equipment condition but yes or no. "acceptable" needs to be an option. The rachet mechanism on this unit was functional but barely. Due to being low and forward, it receives the worst the road can propel onto the device.

Évaluation :

3

This location is very friendly and had great intital service but gave us incorrect drop off information.

Évaluation :

5

The staff were excellent. I was very happy with the service. Don't change anything

Évaluation :

3

Staff was friendly and accommodating. No air in indoor facility, water damage in outdoor unit, semi truck blocking way and not moving which was frustrating because we had movers we were paying by the hour.

Évaluation :

5

I'm very gratefull for all the help we received from Mr. Washington, and all the U-Haul staff at South Boulevard. Mr. Washington was always nice, gentle, and very helpfull. Thank you so much, you all. 100 % recommended.

Évaluation :

1

Closed storage … no compensation …. Reserved at another facility weeks ahead of time and when the day came to move in they claimed they didn't have space was forced to find storage elsewhere …. Had to rent a truck to move things from storage that closed and had t pay full price even after driving around looking for where to store my belongings since my reservation wasn't honored … I don't see myself using Uhaul again

Évaluation :

1

They gave me a raggedy truck…. One of the people on the phone was rude a didn't know how to communicate. It was kind of hard to get my stuff because a lot of people was trying to move out since we were forced to move due to the city. The same unit I got from U-Haul I went to public storage and it was $100 cheaper inside a building climate controlled.

Évaluation :

2

I was forced to move out because they were removing the building I was using and didn't offer me any alternatives. I was forced to rent a trailer to remove my contense and the sales person assisted me by slouching back in a chair with an attitude showing no respect for the customer. I will not be back!

Évaluation :

4

The automatic lighting came on and off in the storage area, meaning we were packing storage in the dark about half the time. Security was just fine.

Évaluation :

5

MR Keith washington is one of the best customer service provider

Évaluation :

3

We are having to vacate our storage unit because UHaul is shutting it down. Wish we had known earlier than 30 days notice that this was going to happen. We liked the location and it was accessible but that doesn't matter if the unit is no longer available. You can do better than giving someone 30 days to move to another location.

Évaluation :

4

During move in staff was very helpful and was very positive

Évaluation :

5

The manager and his staff was very kind and good

Évaluation :

5

Keith and his staff were very courteous and professional. They were helpful in my time of need. Thank you so much

Évaluation :

5

The general manager Keith is a nice guy, professional and very courteous. I am big on customer service and because of my interaction with Keith I will recommend this specific location to my friends and family.

Évaluation :

5

No additional comments.

Évaluation :

5

I cannot thank the employees enough for helping me find my things and assist me with the movers who decided to leave my belongings there without informing us ahead of time. Thank you again 

Évaluation :

5

Keith Washington is the Manager for good reason . He is professional, helpful and knowledgeable about the rental trial and storage units .. my truck was ready when I arrived .. the entire staff at this location were kind helpful and hardworking they really were busy and all of the employees seemed to work together to get the customers served . Even waiting in line I was cool with it bcs I could see their hustle to get us moving as quickly as possible ..my experience I must say was perfect from start to finish I dislike moving but this uhaul location made a tough job easier . Thank you Keith and your entire Staff!!

Évaluation :

5

Excellent service. Staff was exceptionally polite

Évaluation :

2

They over charged me for a uhaul

Évaluation :

5

Everyone that worked at this branch was absolutely amazing and very professional. The best customer that I have experienced in a while. Thank you team! Keep up the great work!!

Évaluation :

1

The advertised unit was not available and they charged me the insurance which was promise to be refunded and they never cancelled the rental contract either so my first month was charged as well. This took weeks and weeks to get resolved through 2 National U-Haul numbers. The local store manager never responded to any of my approx 6 emails

Évaluation :

5

I had my unit for about 2 years, maybe longer. The store manager, Keith Washington has always shown top notch professionalism. From the first time I entered the store, his interactions with not only his team but the many customers was seamlessly smooth, relaxed and efficient. He should be commended on running a 5 star operation! Additionally, all communications regarding payments, etc. have always been prompt and the online account system is one of the best platforms I've navigated as a customer. I'll be sure to share my review with all the local social media platforms as well as Yelp and the BBB. Well done and all the best to you and your outstanding team! Until next time, it's been a pleasure. Chris Simmons 410-428-0002

Évaluation :

5

Mr. Keith was a very nice manager Thank him so much

Évaluation :

4

Keith the GM was great at all times.

Évaluation :

5

Keith was a very helpful representative.

Évaluation :

5

Manager Keith has a keen eye for the operations and organization of this Uhaul facility! 5 ⭐️ !!

Évaluation :

5

The staff do a great job

Évaluation :

5

Keith and the team at South Boulevard U-Haul are AWESOME. Professional and friendly. Couldn't do enough to help. Moving is so stressful and they go out of their way to make it easier. Merci encore.

Évaluation :

5

The whole staff was great, polite, and professional. Everyone deserves a raise.

Évaluation :

3

Always had to ask to have door open to access

Évaluation :

5

This location seemed to be well run and busy.

Évaluation :

1

Worst storage ever! My daughter passed away in North Carolina. I lived out of state. I put her belongings in storage. For close to 10 years I paid on time every month. When I summoned the courage to get her things I came back to the storage. It no longer had a ceiling. Wire mesh covered the top. I had rented a large trailer for all her things. When I went into the storage it had been ransacked. The majority of my daughters belongings were gone. I found items that did not belong to her on top of the few boxes that were hers. . I took the few boxes and went home. All the years of paying on the storage were for not. The precious items I had from her life were gone forever. Not from fire or a flood but from thieves rummaging through what was left of my daughters life! To add insult to injury, a few weeks later I get a call requesting payment on the now empty storage. The entire experience was outrageous!!!!

Évaluation :

5

I was quite surprised at the i have everything fit wit room to spare especially for me being short . all and all i like everything and the fact the first is. month FREE

Évaluation :

5

Everything was great

Évaluation :

5

Keith gave me excellent service and was very helpful.

Évaluation :

5

The staff was always very helpful and courteous. Went above and beyond!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

This is a busy place, but their customer services never shows you that they don't have all the time in the world for you. Great staff!

Évaluation :

5

The employees at this Uhaul location go above and beyond to make sure customers are taken care of!

Évaluation :

5

very friendly and efficient!

Évaluation :

5

Taheem was AWESOME!!

Évaluation :

5

Very friendly and easy to work with. Great facility.

Évaluation :

4

Management staff was helpful snd friendly on ever visit

Évaluation :

5

Excellent service at this location! The employee there handled several customers at once with skill and willingness. It was very busy for him on a Saturday, but moved quickly and efficiently.

Évaluation :

5

I had to move quickly this weekend, and this team made it easy. When I was stressed or upset they were patient and kind. I deeply appreciate everyone for helping me in my time of need. THANK YOU. :)

Évaluation :

5

Uhaual made my whole move a positive experience.

Évaluation :

4

Hours is not 24 hours another then that everything was good. Thanks

Évaluation :

5

Very nice facility