Customer Reviews for U-Haul Moving & Storage at South Blvd

8 589 évaluations

5108 South Blvd   Charlotte, NC 28217
(Btwn Seneca & Tyvola Rd)

(704) 525-5889

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(704) 525-5889

5108 South Blvd
Charlotte, NC 28217
(Btwn Seneca & Tyvola Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

I was told that I had the truck until 7pm the following day but it was entered into the system to be checked in at 7pm the same day so of course I was charged $90 for a two day service when I specifically asked the cashier if I had a 24hr period…. So a bit frustrating as I'm sure you can imagine.

Cambrean B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike T. 
Évaluation :
5

I always rent equipment from this location. The staff is always good and knowledgeable with their products.

robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

All the employees there at the time I rented the trailer were friendly and helpful

Ronnie A. 
Évaluation :
4

For some reason, the 24/7 application would not recognize my reservation (which i did on line and received the emails/texts that I had selected the 24/7 app option). The team in the office were great. No issues.

Jody A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W.  |  Premières impressions 
Évaluation :
5

The agents at the South Blvd location were amazing! Very professional, personable and helpful. I will use this location again based on the excellent customer service I received.

CHERYL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace F. 
Évaluation :
5

We originally booked this at the Sharon Road location because it was closer to our home. Would have been easier, but they ran out of vans and moved us to South Blvd. the South blvd location was excellent to work with. This was an easy experience overall!

Davis H. 
Évaluation :
5

Great staff was very helpful

Edward F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Customer service at this location was excellent.

MaiLis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah R. 
Évaluation :
3

I was not happy when I found out two day before pickup that my location was changed. This caused me to drive further to the pickup and was more mileage than I originally planned for. I feel like U-Haul should have driven my rental to the location I scheduled which would have made my experience much better.

MICHAEL B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gavin T. 
Évaluation :
5

Everything went well, no complaints. Easy system to use.

Frank W. 
Évaluation :
5

I walked in with no reservation..they found me a trailor and got me hooked up to my truck..the staff was the best..the next time I move my daughter I will be going back to that store..

Corey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santhosh P. 
Évaluation :
4

Make sure all reserved equipment is available.

Nemesio A. 
Évaluation :
2

Parking is very tight. There was a traffic jam after hours with several customers returning trucks and trailers (along w/companion vehicles to take the drivers home). Signage was poor to non-existent. Also, the online check-in process sure tell the user IN ADVANCE what photos they will need to take. That way they can take the photos and have them ready while filling out the form. My phone spontaneously rebooted mid-process, and I lost everything I had done up to that point. Had to start over from scratch.

William B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Self service could be more client's friendly and easy to access.

Henry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick G. 
Évaluation :
1

This was an extremely disappointing service. Our pickup location was changed and WE WERE NOT NOTIFIED! There was no text, no call, no email. We then had to go through THREE different vehicles before we had one that was in useable condition. There were brake lights out on all 3 vans, so it seems they're not serviced or maintained.

Cecil B. 
Évaluation :
3

Truck rented looked and smelled like someone had an accident in the back corner. Had to remind staff car needed to be tied down to auto transport before I could drive off the lot.

Gilbert J. 
Évaluation :
5

Nothing !! You guys are doing awesome service!! Thank you again !!

Suresh S. 
Évaluation :
4

Two of your people were great. One guy was a bit gruff.

Kenneth R. 
Évaluation :
5

The guy running the show was great and helpful.

Andrew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tylita W. 
Évaluation :
1

The actual car i requested for online wasn't ready due to dead battery a different one with half tank was given to me.. after my 20 miles trip i mistakenly filled the tank with 76 dollars and i informed the manager but, his response was so rude i had to walk away

George C. 
Évaluation :
1

Refund my money

Jamal R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andre H. 
Évaluation :
1

I paid at pick up and then was charged an extra 103,8 on my card. Why? That is unacceptable. Will not be using uhaul ever again.

Jathea T. 
Évaluation :
5

Great customer service and friendly to my pup who came to visit as well. Thank you all.

Amandalis A. 
Évaluation :
5

I appreciated the level of communication from the customer service center to the driver. Driver did an awesome job maneuvering the U-Box into our driveway and picking up promptly.

Kristin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis B.  |  Expérience générale 
Évaluation :
1

I need a refund. Terrible experience. Got nothing i needed. When I'm phone with customer service they were extremely rude and left me not helped at the end of the day. Don't think i could ever rent again unless i was a return of some sort.

Ryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAQUONAEVETTE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
1

Despite online check in, waited in line for 45 minutes beyond my reserved arrival time. Then given a truck with non-functioning AC, had to return for new truck 5 min later and was told to get back in line. I refused and was back underway within 10 minutes.

Steven T. 
Évaluation :
4

The parking lot was a little full but the personnel helpers wear great

Stephen L. 
Évaluation :
5

Damien Simmons and the manager were very helpful.

Jack K. 
Évaluation :
5

Employees need to check over the vehicles. There was a loose seal around driver's door and wood panels inside the truck were not secured.

Natalya D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave O. 
Évaluation :
4

The location was great and they helped us quickly. But I found it a bit frustrating that we signed up for mobile pickup to avoid the line but still had to wait in line since “equipment wasn't assigned “. However like I said, the location was very quick and helpful!

Juan-Pablo M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miguel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS C. 
Évaluation :
4

Si good. Thanks

JULIET C. 
Évaluation :
4

busy. very very busy.

JAMES D. 
Évaluation :
5

It is much easier to rent from the counter than to use the app.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry L. 
Évaluation :
5

The services was like always amazing! Janiya knows her job very well. She always have me In and Out fast that's the main reason I keep coming back to this location. Keep it up......

ZANONI B. 
Évaluation :
5

The manager Keith Washington was exceptional and explaining the process for the drop off and any potential additional fees associated

Marion S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalli E. 
Évaluation :
5

Rented before from here, staff was again excellent. Constantly impressed that this location always seems happy.

Ken L. 
Évaluation :
5

The staff was amazing no matter how busy the place was they were still polite and courteous. This is the best place to rent any kind of U-Haul product.

Spencer D. 
Évaluation :
1

The installation was done very poorly. The cuts are uneven, they damaged the top part of the bumper portion that was not cut during the installation/cutting. I'm trying to get a hold of the facility and manager directly to see what we can do about this situation, but nobody is picking up the phone. I have pictures to back this up. Installation was done on 7/26/2022. This doesn't even take into account that my two previous appointments (at other facilities) were canceled the day of installation. One of which I drove over an hour to get to, and 5 minutes before arriving I get a text message saying they couldn't accommodate. I should've taken that as a sign to. It go with U-haul for installation purposes.

Daryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cliff M. 
Évaluation :
5

Good service

Wesley H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

scott K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE B.  |  Expérience générale 
Évaluation :
5

Staff super professional and friendly

patrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY L. 
Évaluation :
5

Friendly staff. Efficient check in process and truck and equipment requested was ready when promised.

Mark H. 
Évaluation :
5

The general manager is very efficient at his job!

William W. 
Évaluation :
5

Great staff

Greg C. 
Évaluation :
1

There was one person working in the entire store and he was trying to check everyone out and hook up all the trailers and get everyone equipment. There was a line of 15+ people. It took an hour and a half to get the Uhaul and I was late to meeting my movers.

AnnMoore R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Great customer service! Plenty of good equipment for rent.

Michael S. 
Évaluation :
2

Okay, I guess. Primarily frustrated that my reservation at the Lancaster location was not honored. Really threw a wrench in my plans . . .

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANEIDRA H. 
Évaluation :
5

I was very impressed with Janlya Washington. A model employee of customer service and POLITENESS. All the other individuals had good customer service but Janlya is above normal standards.

MARTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Excellent Staff. Friendly and welcoming. Both at pickup and drop off. Something good happening there. Happy

Kenneth L. 
Évaluation :
3

Make sure tires are road worthy. We almost died when the tire on the auto transport came off. Requesting all my money back. And there should be a spare on it. Called roadside eleven times and waited 3 hours for someone to come with a tire. Had to get a hotel room for the night, which caused use to be delayed a whole day!!! I We need to be repayed for that also.

Saunda R. 
Évaluation :
3

Tire on auto transport blew out and was not safe. We could have been in a bad accident, or dies. Requesting a full refund. We had to pay for a hotel and was delayed a day.

Saunda R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danny D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
5

Everyone was so nice and timely.

JAMIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexandra R. 
Évaluation :
5

Great location and service

Zack C. 
Évaluation :
3

The truck was clean but the roof had a lead that was not disclosed, thank God started pouring towards tte end of my move otherwise all of my furniture would have gotten wet.

Roger D. 
Évaluation :
5

Always great customer service

Doris G. 
Évaluation :
2

Long lines, equipment not available after I paid for it it. No where to park the uhaul when I dropped it off

Jared W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
4

Ask if they need assistance getting an appliance dolly into the van. They are very heavy and not everyone can pick them up easily. Give a credit for all the extra gas above 3/4 tank when it's returned. This location is short staffed so the front desk girl was multi tasking like crazy doing a great job but obviously could use some help.

Jennifer D. 
Évaluation :
5

The mgr on duty was very knowledgeable and was able to multi task with customers as well his cleaning out side all at the same time. Give that man a raise.

Kevin R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrei A. 
Évaluation :
5

Great experience with S. Blvd location. Keith was friendly and professional.

Chris S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Premières impressions 
Évaluation :
5

Excellent service. Staff was exceptionally polite

Lewis B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Stephanie H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Celine M.  |  Expérience générale 
Évaluation :
2

They over charged me for a uhaul

Celine M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B.  |  Expérience générale 
Évaluation :
5

Everyone that worked at this branch was absolutely amazing and very professional. The best customer that I have experienced in a while. Thank you team! Keep up the great work!!

JACQUELINE Y B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER C.  |  Expérience générale 
Évaluation :
1

The advertised unit was not available and they charged me the insurance which was promise to be refunded and they never cancelled the rental contract either so my first month was charged as well. This took weeks and weeks to get resolved through 2 National U-Haul numbers. The local store manager never responded to any of my approx 6 emails

Tara W.  |  Expérience générale 
Évaluation :
5

I had my unit for about 2 years, maybe longer. The store manager, Keith Washington has always shown top notch professionalism. From the first time I entered the store, his interactions with not only his team but the many customers was seamlessly smooth, relaxed and efficient. He should be commended on running a 5 star operation! Additionally, all communications regarding payments, etc. have always been prompt and the online account system is one of the best platforms I've navigated as a customer. I'll be sure to share my review with all the local social media platforms as well as Yelp and the BBB. Well done and all the best to you and your outstanding team! Until next time, it's been a pleasure. Chris Simmons 410-428-0002

CHRISTOPHER S.  |  Expérience générale 
Évaluation :
5

Mr. Keith was a very nice manager Thank him so much

dorris G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOMINIQUE D.  |  Expérience générale 
Évaluation :
4

Keith the GM was great at all times.

james c.  |  Expérience générale 
Évaluation :
5

Keith was a very helpful representative.

ELIZABETH G.  |  Premières impressions 
Évaluation :
5

Manager Keith has a keen eye for the operations and organization of this Uhaul facility! 5 ⭐️ !!

Robin l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chad D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dyniah O.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

xiomerki C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hans M.  |  Expérience générale 
Évaluation :
5

The staff do a great job

Sherrie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ursula C.  |  Premières impressions 
Évaluation :
5

Keith and the team at South Boulevard U-Haul are AWESOME. Professional and friendly. Couldn't do enough to help. Moving is so stressful and they go out of their way to make it easier. Merci encore.

Carol H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayley H.  |  Premières impressions 
Évaluation :
5

The whole staff was great, polite, and professional. Everyone deserves a raise.

WESLEY P.  |  Expérience générale 
Évaluation :
3

Always had to ask to have door open to access

coleen a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nita I.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aisha W.  |  Expérience générale 
Évaluation :
5

This location seemed to be well run and busy.

James J.  |  Premières impressions 
Évaluation :
1

Worst storage ever! My daughter passed away in North Carolina. I lived out of state. I put her belongings in storage. For close to 10 years I paid on time every month. When I summoned the courage to get her things I came back to the storage. It no longer had a ceiling. Wire mesh covered the top. I had rented a large trailer for all her things. When I went into the storage it had been ransacked. The majority of my daughters belongings were gone. I found items that did not belong to her on top of the few boxes that were hers. . I took the few boxes and went home. All the years of paying on the storage were for not. The precious items I had from her life were gone forever. Not from fire or a flood but from thieves rummaging through what was left of my daughters life! To add insult to injury, a few weeks later I get a call requesting payment on the now empty storage. The entire experience was outrageous!!!!

KIMBERLY M.  |  Expérience générale 
Évaluation :
5

I was quite surprised at the i have everything fit wit room to spare especially for me being short . all and all i like everything and the fact the first is. month FREE

SHIRLEY R.  |  Premières impressions 
Évaluation :
5

Everything was great

Henry F.  |  Premières impressions 
Évaluation :
5

Keith gave me excellent service and was very helpful.

Haywood J.  |  Premières impressions 
Évaluation :
5

The staff was always very helpful and courteous. Went above and beyond!

Tracy B.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

MORRIS J.  |  Premières impressions 
Évaluation :
5

This is a busy place, but their customer services never shows you that they don't have all the time in the world for you. Great staff!

DEBRA C.  |  Expérience générale 
Évaluation :
5

The employees at this Uhaul location go above and beyond to make sure customers are taken care of!

Tracy B.  |  Premières impressions 
Évaluation :
5

very friendly and efficient!

Tracy B.  |  Premières impressions 
Évaluation :
5

Taheem was AWESOME!!

APRIL H.  |  Expérience générale 
Évaluation :
5

Very friendly and easy to work with. Great facility.

Tyler Y.  |  Premières impressions 
Évaluation :
4

Management staff was helpful snd friendly on ever visit

Victoria R.  |  Expérience générale 
Évaluation :
5

Excellent service at this location! The employee there handled several customers at once with skill and willingness. It was very busy for him on a Saturday, but moved quickly and efficiently.

Nathanael W.  |  Expérience générale 
Évaluation :
5

I had to move quickly this weekend, and this team made it easy. When I was stressed or upset they were patient and kind. I deeply appreciate everyone for helping me in my time of need. THANK YOU. :)

Melanie M.  |  Réservation 
Évaluation :
5

Uhaual made my whole move a positive experience.

Richard J.  |  Expérience générale 
Évaluation :
4

Hours is not 24 hours another then that everything was good. Thanks

Sherrie W.  |  Expérience générale 
Évaluation :
5

Very nice facility

Steve B.  |  Expérience générale 
Évaluation :
5

Excellent service!

Eric O.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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