My check in experience was not ideal. I was going through the online check in and kept having trouble. There was a significant line, with only one attendant available (on a Saturday morning, which I imagine is one your busiest days). I arrived 15 minutes prior to my scheduled pickup and did not leave the location until nearly 30 minutes after my pickup time. The vehicle was clean, but it had a strong smoke odor. I tried to mark this on my online check-in, but that was giving me trouble and I couldn't delay anymore to stand in line to make note of that issue. The return process was very smooth. That's what I expected when I arrived to pick up the vehicle.
Michael K.Customer Reviews for U-Haul Moving & Storage at South Blvd
Testimonials From Recent Customers
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pick up and drop off were easy. Thank you.
Joseph L.I was charged an extra day after I dropped off on time. Emailed and never received an answer.
Jeff I.We received a call the day before to confirm pick up, truck was very clean. The only negative was there was very little parking when you went to pick it up. Other than that - no issues.
Willie T.This is not the location I selected for my reservation. Instead of driving 5 minutes away to pick up the truck, I was left a voicemail the night before the rental and told I would need to drive 20 min across town to pick up the unit. Moving is stressful, and making these switches is incredibly frustrating and inconsiderate. Very disappointed and dissatisfied with my experience.
Eric S.Merci!
Adam L.Great men all around. All gentleman.
Jody N.Quick return…using the website speeded the process
Charles S.Rien
Jeffrey E.Janiya was very helpful and professional. Good speedy service upon pickup of my rental truck as well as when i returned. Merci.
Israel S.Great experience, I love uhaul
ELIZABETHANN L.Sunvisor clip on driver side was missing.
martin G.quick efficient service!!!
CYNTHIA D.Well trained, friendly staff! They are attentive and hustle. Website and app did not work properly this weekend. Took multiple attempts to edit my reservation pickup time.
Alan A.The general manager was the only one waiting on customers. My rental was on a Sunday and it was very busy. He was so patient and professional with every customer in line. I felt really bad for him but he did a fantastic job.
Joseph P.Can't say this time everything went well.
Wesna J.Keith was awesome, professional, informative & patient. Excellent customer experience this round.
Lisa J.I got charged twice and it put my account in the negative
JUSTIN S.This vehicle is not roadworthy. The low oil pressure light was on when I picked it up. The oil pressure gauge goes to "0" at idle. The front end has terrible metal on metal scraping noises, and it is impossible to make the vehicle go in a straight line. It is dangerous on the highway, and very difficult to keep on the pavement on a two lane road because it constantly darts left and right. It is bad empty, and much worse with a full load. I think there is something seriously wrong with the front end. I have driven 26 foot Uhauls before, and I have a large RV. I know that they don't drive like a regular car, but this vehicle is the worst vehicle I have ever driven. Very disappointed that Uhaul sent me out in this piece of junk.
Douglas H.In and out. Drop off was food.
Denise C.Although I gave it a five star rating, it took way too long to to get the vehicle. I made the reservation online but when I finally was able to get to the agent it was though I hadn't ever made a reservation.
Robert W.Best location to rent trailers and vehicles!
robert B.The first van that I was given needed air in the back tires. They switched vehicles for me and said they would get the other vehicle aired up. They basically just parked it back on the lot. Also, the individuals who were working in the office were talking on their personal cell phones while assisting customers. This is a convenient location but not the best kept.
Jodi L.Make sure your website works. Employees seemed bothered by the fact that they had to help me, wasn't smooth or easy getting the truck.
William G.Truck middle console needed to be cleaned but other than that very helpful.
Jay W.The inside was not swept well and the Windshield was very dirty. I did a careful walk around inspection and it was a good thing I did as I discovered damage that had not been documented and I could have been dinged for. I booked my truck several weeks in advance at a local U Haul but was told that on the day I needed it they would not have one. Why book at any U Haul, why not wait until the day and then I get to do the run around looking for one. If it were not for the friendly help of the south Charlotte manager I would have had to go to the North east side of Charlotte, which is on the other side of town to get truck. If a truck is booked at my local U Haul then I would think that it would be reasonable to expect it to be there. That means U Haul takes one from where ever and ferrys one to the requested location and not the customer chasing it around.
Jonathan S.Very good
MARCOS P.The lot was crammed full and difficult to maneuver. I also couldn't find a key drop box
Darryn B.I know it is difficult to get employees who know their jobs. The gentleman who help me was basically helping two customers at the same time and was very perfecient! Great service.
Henry C.More staff
Gladys A.Better costumer service and let the client have what they need and not what's easy for the people at the front desk, they need better communication and understanding, why submit info online if they ALSO wanted to do it again because it's “easierâ€, definitely not recommending this location!!
Marcos Y.They do excellent work. Best uha ul service in Charlotte!
Rudolph B.Truck was The truck was very old already 161,760. Very poor steering. I drove 70 miles and spent 15 gallons of fuel. It's horrible. For 70 miles I paid $63 for fuel. Don't take truck 15' DC4146T
Sergei T.Make it Free to veterans
GILBERT O.I was rushed by an attendant twice while trying to look at the truck giving to me. He only focus was to put back another tuck but he made me move out he way both times.
Shameka B.I prefer this location to rent my UHaul equipment because the staff knows me since I have rented trailers so many times at this location. They are very helpful and courteous.
robert B.Great service and the team is amazing!!! Will use this location for all my moving/storage needs.
Jessica S.Access to the drop off zone is very limited from the South Blvd entrance (for vehicles pulling UHaul trailers), preventing vehicles from entering the property due to other parked UHaul trucks being checked in (literally backed up to the road). I dropped the trailer off at 4pm on Thurs 5/12 and the trailer was not inspected or verified as "RECEIVED" until Friday 5/13 2pm.
Willie L.100 % Recomended
Francisco M.They were nice and very quick to get us checked in and on our way.
Jennifer T.Awesome service and overall experience.
Marcus O.Need more help
paul B.Nothing to improve. The crew was great!
Darryll K.Asked for a dolly but did not get one. Was removed from my bill. The van barely had any gas in it. AC did not work. However the location is close to my house and the price for the day was worth it.
EUGENE V.Van was clean but the seats were nasty
Jennifer E.Drop off was easy and and prompt. Staff extremely helpful and polite.
Bradford M.The clerk that waited on me was not friendly and had some attitude issues.
LEN P.Very helpful and friendly
Andy G.Very good service
Renan E.Having only one agent working one of the busiest locations in Charlotte isnt a good thing. Yes he's hard working and moves fast but in the end the customers suffer because they're having to keep starting and stopping. Also what's the point in having an appointment for service or setting up a reservation when nothing is followed.
Ciara J.The attention was nice, nothing bad to say.
Yaneidi G.Smooth checking in and out. The hardest thing for me was backing in that short trailer. More affordable than I was expecting too. Thanks, Billy
Billy E.Excellent service. Staff was exceptionally polite
Lewis B. | Premières impressionsThey over charged me for a uhaul
Celine M. | Premières impressionsEveryone that worked at this branch was absolutely amazing and very professional. The best customer that I have experienced in a while. Thank you team! Keep up the great work!!
JACQUELINE Y B. | Expérience généraleThe advertised unit was not available and they charged me the insurance which was promise to be refunded and they never cancelled the rental contract either so my first month was charged as well. This took weeks and weeks to get resolved through 2 National U-Haul numbers. The local store manager never responded to any of my approx 6 emails
Tara W. | Expérience généraleI had my unit for about 2 years, maybe longer. The store manager, Keith Washington has always shown top notch professionalism. From the first time I entered the store, his interactions with not only his team but the many customers was seamlessly smooth, relaxed and efficient. He should be commended on running a 5 star operation! Additionally, all communications regarding payments, etc. have always been prompt and the online account system is one of the best platforms I've navigated as a customer. I'll be sure to share my review with all the local social media platforms as well as Yelp and the BBB. Well done and all the best to you and your outstanding team! Until next time, it's been a pleasure. Chris Simmons 410-428-0002
CHRISTOPHER S. | Expérience généraleMr. Keith was a very nice manager Thank him so much
dorris G. | Expérience généraleKeith the GM was great at all times.
james c. | Expérience généraleKeith was a very helpful representative.
ELIZABETH G. | Premières impressionsManager Keith has a keen eye for the operations and organization of this Uhaul facility! 5 ⭐️ !!
Robin l. | Expérience généraleThe staff do a great job
Sherrie W. | Premières impressionsKeith and the team at South Boulevard U-Haul are AWESOME. Professional and friendly. Couldn't do enough to help. Moving is so stressful and they go out of their way to make it easier. Merci encore.
Carol H. | Expérience généraleThe whole staff was great, polite, and professional. Everyone deserves a raise.
WESLEY P. | Expérience généraleAlways had to ask to have door open to access
coleen a. | Expérience généraleThis location seemed to be well run and busy.
James J. | Premières impressionsWorst storage ever! My daughter passed away in North Carolina. I lived out of state. I put her belongings in storage. For close to 10 years I paid on time every month. When I summoned the courage to get her things I came back to the storage. It no longer had a ceiling. Wire mesh covered the top. I had rented a large trailer for all her things. When I went into the storage it had been ransacked. The majority of my daughters belongings were gone. I found items that did not belong to her on top of the few boxes that were hers. . I took the few boxes and went home. All the years of paying on the storage were for not. The precious items I had from her life were gone forever. Not from fire or a flood but from thieves rummaging through what was left of my daughters life! To add insult to injury, a few weeks later I get a call requesting payment on the now empty storage. The entire experience was outrageous!!!!
KIMBERLY M. | Expérience généraleI was quite surprised at the i have everything fit wit room to spare especially for me being short . all and all i like everything and the fact the first is. month FREE
SHIRLEY R. | Premières impressionsEverything was great
Henry F. | Premières impressionsKeith gave me excellent service and was very helpful.
Haywood J. | Premières impressionsThe staff was always very helpful and courteous. Went above and beyond!
Tracy B. | Expérience généraleExcellent service à la clientèle
MORRIS J. | Premières impressionsThis is a busy place, but their customer services never shows you that they don't have all the time in the world for you. Great staff!
DEBRA C. | Expérience généraleThe employees at this Uhaul location go above and beyond to make sure customers are taken care of!
Tracy B. | Premières impressionsvery friendly and efficient!
Tracy B. | Premières impressionsTaheem was AWESOME!!
APRIL H. | Expérience généraleVery friendly and easy to work with. Great facility.
Tyler Y. | Premières impressionsManagement staff was helpful snd friendly on ever visit
Victoria R. | Expérience généraleExcellent service at this location! The employee there handled several customers at once with skill and willingness. It was very busy for him on a Saturday, but moved quickly and efficiently.
Nathanael W. | Expérience généraleI had to move quickly this weekend, and this team made it easy. When I was stressed or upset they were patient and kind. I deeply appreciate everyone for helping me in my time of need. THANK YOU. :)
Melanie M. | RéservationUhaual made my whole move a positive experience.
Richard J. | Expérience généraleHours is not 24 hours another then that everything was good. Thanks
Sherrie W. | Expérience généraleVery nice facility
Steve B. | Expérience généraleExcellent service!
Eric O. | Expérience générale