Customer Reviews for U-Haul Moving & Storage at South Federal

Évaluation :

5

Entreprise détenue et exploitée par la famille. Most, or all, employees are family/ffriends of the owner. This owner's fleet consists of late model vehicles, he and his employees keep them maintained in good working order. Excellent location with friendly, well trained staff, and reliable equipment.

Évaluation :

4

Hate using the app to rent a truck. Would rather have a person to take care of the rental & returns.

Évaluation :

5

Also Nice and helpfull

Évaluation :

3

I think this may be par for the course but I filled half way on a flat surface and when I dropped the unit off on South Federal in Denver no one was around, but they have an incline in their drive that just so happens to make the half tank look less. I am sure they are padding themselves well.. I took pics minutes before I dropped it off. Because I know how some of these folks work. That costed me an extra 16.50..

Évaluation :

4

The store manager Margarita Guttierrez made no attempt to call me back after I was not compensated for over $50 in additional gas I left in the truck. I find that to be unprofesional. The very least, return a customer phone call.

Évaluation :

1

Was charged 140 for the rental. Initially I believed I had the rental for 24 hours because I was charged 72.00. I decided to check the rental agreement and realized this was for 4 hours. So I extended and was charged an additional 48 . I returned the rental 30 minutes late because I was caught in traffic however I contacted the location and told that it was not a problem. Not one time was it ever mentioned that I'd be charged an additional amount. I even returned it with more fuel to make up for the additional time. This is the second time I've been double charged by uhual. It's sad because I will never use nor recommend this to anyone rather I will recommend people to check out another company where it's 89 for a full day with 100 miles included. Sad to say but that's far better than the over 250. I was charged for my first rental in March and over 140 this time it's a complete scam especially when you advertise this truck for 19,99 false advertising, didn't realize uhual operated under such unethical/dishonest practices. I won't make the same mistake a third time you can rest assured.

Évaluation :

1

Schedule a pick up for 10 AM in person at this location and was told OK requested a 20 was totaled OK at this location at when I got a text they did not have a 10 AM available and they do not have a 20 available. Why was I not told that at that store when I was in there also rented a dolly was said was sure went to pick up truck not clean no Dolly not a 20 26 was too big I had to pack loose load out stuff got broken. Thank you. Have a good day.

Évaluation :

5

Excellent atention

Évaluation :

5

Very good efficient and helpful service!

Évaluation :

5

The staff was helpful, patient and it is a very convenient location for me.

Évaluation :

5

Excellent service

Évaluation :

5

I was very pleased with the efficiency of the process. I didn't like trying to book it online but it was just super easy to go there and get a van. I liked the check-in process where I evaluate the equipment and take photos. Mileage was listed all very efficient. And returning. The van was super easy

Évaluation :

5

Todo fue perfecto

Évaluation :

1

Better customer service as communication was very non existent as I requested an enclosed trailer and was told one was available but that was not the case so very disappointed with the service

Évaluation :

5

Thank you guys so much

Évaluation :

5

Margarita was very helpful and nice.

Évaluation :

5

The staff person was helpful and nice. I saw her dealing with another customer who had some issue and she did so with professionalism and patience.

Évaluation :

3

We live far from this location. When we rented it we wanted a location near us but that was not an option. No one reached out to us. We were just told when we picked it up that we had to drop off at this location. If we lived nearby we would give a better rating.

Évaluation :

5

Merci

Évaluation :

5

Great service! Friendly and helpful staff at this location.

Évaluation :

5

No elavator to hard to store stuff can't go up and down with boxes had to leave!!

Évaluation :

5

Great staff. Much appreciated uhaul

Évaluation :

5

excellent service the women there are very friendly

Évaluation :

5

The lady that helped us at the start of the rental was phenomenal! Definitely knew her stuff

Évaluation :

5

This was not my drop off location. This is where I picked up my uhaul after the first pick up location failed. The staff at this location were helpful and friendly.

Évaluation :

1

This was by far the worst experience we've ever had with haul so much so we don't want to ever utilize your services. So unprofessional, so unreliable the main reason being. Horrible experience.

Évaluation :

5

use them always for my short moves and long hauls. Thank you U-HAUL.

Évaluation :

5

The counter guy (I did not get his name) was fast, friendly and efficient! Merci.

Évaluation :

5

Renting at this location was such a breeze. We were really happy with the service we received.

Évaluation :

5

Nothing it's all good

Évaluation :

5

Very friendly staff and helpful.

Évaluation :

4

You need to improve your app. I was all set up for a quick pickup and it kept crashing. Clerk at desk had to go in fresh like I hadn't even had a reservation because the site kept messing up. She helped and made certain to get the discounts I had printed out but it was a waste of time; especially for people who were waiting in line behind me. Not the fault of the personnel at the site.

Évaluation :

4

Took 3 hours for install of my hitch. Everyone was very nice, but it did not elicit confidence in the execution of the install

Évaluation :

1

My unit was broken into and completely ransacked, I'm still evaluating what was stolen. Only one staff member was kind and helpful. Others were rude and dismissive.

Évaluation :

5

Check in staff was great!

Évaluation :

5

new truck &clean ..staff was very , very good..friendly. five stars!!

Évaluation :

5

Got discount when under charged

Évaluation :

5

The manager is very helpful and knowledgeable. The experience was positive and efficient. I rented a storage unit, it was clean with easy access. I liked that there are no hidden fees, the amount you see is the amount you pay. I visited another storage facility first, there was no comparison. I will use U-Haul again if needed. Merci

Évaluation :

5

The employees were very nice and helpful in returning the equipment

Évaluation :

2

1 they originally scheduled us to pick up the truck at the wrong location, so we had to cancel the original reservation.2 They didn't give us the right truck, so all of our paperwork was wrong, 3 they over charged us for the rental, 4 they randomly changed out drop off location back to Denver even though we said drop off was in the springs. 5 we didn't feel safe dropping off the rental truck, it was after hours and the drop off location had several homeless people hanging around and checking out the trucks.6 they just randomly charged us $40 and did not give any reason.

Évaluation :

1

I'm including all three location I ran around to. My initial reservation was cancelled but I was not notified by anyone, only until I was pulling up did I see it was cancelled, They sent me to a second location but they only had out-off-state one-way trucks. They sent me to a third place, where I had actual good service. It's like each location is more than willing to push the problem away from themselves and screw over the other locations. I most likely will never use uhaul after this cruddy experience

Évaluation :

3

So far from everything, nothing to do with the place itself, not sure I why I had to pick up my vehicle there when I choose a location closer to downtown

Évaluation :

4

The crew wedding there now, as of this date, are very nice and helpful. Previous employees were not.

Évaluation :

5

Margarita. Was great. Service was amazing

Évaluation :

5

People were helpful and courteous - truck had a hole in middle under floor . After we dropped off truck at 11:30 ish pm - tried to complete after hours return - program did not let me complete return because I did not know I needed to take pictures and upload them - forgot phone at home. Had dropped keys in overnight box. Called UHAUL to notify - was drop off. Then I was charged a SCAM FEE $20 for checking in - For that I should have waited to dropped off in morning!! SCAMMED - FEE $20 to check in truck and overcharged 10 miles fee!!

Évaluation :

1

Had to drive to 3 different uhaul locations till they had an available truck which forced us to push our move out time back with my apartment, which then overlapped with another mover. The dolly equipment I ordered and needed for the move was unavailable and I was charged almost 3x what I was originally quoted. Will not be using Uhaul's service again and wouldn't recommend anyone else use their service unless you want to make your move even more stressful.

Évaluation :

5

Isabelle baca was awesome and did a great job

Évaluation :

1

Engage customers more, they barely spoke. My truck was not ready. It was missing the dolly, which I had to turn around to get. No one bothered to apologize for the inconvenience. The female that assisted me was pleasant, but not friendly. The truck was not in good shape mechanically, the check engine light was on the entire time, as well as the hitch tow light, which I turned off literally every single time I started the truck. One of the front headlights kept going off and on. Last, but not least, the mileage is way off because when I had to turn around to get the dolly, it counted 2 miles and that was not even a mile total, let alone 2 - I believe I was overcharged for my mileage because of this - I was charged for 74 miles but I truly believe that's inaccurate. It's more like 37 miles. I will never rent a truck from the location again. The Lakewood location is 100 times better, all the way around.

Évaluation :

4

The cab was dirty, and the transmission was slipping between 2nd and 3rd gear. But there are honest people their my step son left his wallet and phone in the truck. They called me about 30 min after I dropped it off. They returned it with no money missing. Just the fact they called. They didnt have to. That to me is worth a return visit if I need a U-Haul in the future and I would definitely recommend them to my friends and family.

Évaluation :

5

Great staff

Évaluation :

5

Employees were very polite. I would go back again. Merci.

Évaluation :

5

Everyone we spoke to was super friendly and helpful!

Évaluation :

3

Water was leaking into my unit and when I brought it up to staff I was told they would get it fixed. I understand that roof leaks are hard to rectify and the damages to my belongings was not ultimately permanent due to the use of tarps and drop plastics. There was no urgency from staff to have me move into another unit without leaks.

Évaluation :

1

Very misleading unit description.. I wanted a unit on the first floor for ease of use. I reserved what I thought was a first floor unit because it stated that's what it was in the description… come to find out at check in the guy said, "the unit is actually on the second floor and we don't have an elevator so your just going to have to carry it". Then the guy proceeded to upsale me on a larger first floor unit that was double the price. What a terrible way to do business - you guys should be ashamed. Fix the descriptions and stop ripping people off.

Évaluation :

5

They went above and beyond my expectation.. they were kind and understanding and very helpful..I feel safe storing my property there...

Évaluation :

5

No comment

Évaluation :

5

El personal increíble y por supuesto El encargado Rico mui excelente persona

Évaluation :

5

Exelente personal en todos sentidos

Évaluation :

4

Once the back was cleaned up, it was very nice.

Évaluation :

4

The pricing is the only discrepancy or issue I had, but everything else was amazing thank you U-haul for the professional staff, and the time I had used your storage facility

Évaluation :

3

No comment

Évaluation :

5

Un exelente lugar

Évaluation :

5

Staff was friendly shoulders the place where we would be storing and also making sure the cards worked and everything was very friendly

Évaluation :

4

Everything except the individual who canceled my initial contract and delayed my move in a time crunch. TERRIBLe, otherweise everyone i interacted with was wonderful

Évaluation :

5

Staff extremely friendly and helpful.

Évaluation :

1

MY RESERVATION THAT I MADE COULD NOT BE FOUND, EVEN THOUGH I SHOWED PROOF ON MY PHONE BY EMAIL CONFIRMATION, THEN A NEW RESERVATION WAS MADE AND LATER GOT A CALL THAT IT COULD NOT BE FULFILLED, SO I CAME IN TO TALK TO THE MANAGER AGAIN AND DID FINALLY GOT A TRUCK

Évaluation :

4

Excellent experience overall. Personnel were helpful and friendly.

Évaluation :

4

Customer service was fast, polite, but most of all very clear. What made me feel super secure was when another customer walked in rude and demanding that the person { female, location 2322 S. Federal Blvd, Denver, Colorado 80219} that was helping me who steadfast in her patients, rules, and professionalism explained to another customer who was "rude" why Uhaul could not do go forward at the time with this demanding customer. This made me know I came to the right place for my needs. The rules apply to everyone for a safe and working environment. Merci

Évaluation :

1

Moved because of terrible storage conditions. How is a piece of wire going to keep out people trying to break in your storage unit? Oh and its over priced. Moved to littleton storage. Half the price elevators and way more secure.

Évaluation :

5

Staff friendly. And help with everything I needed.units and grounds clean.

Évaluation :

5

Rico helped me with a move in date issue. Very helpful manager.

Évaluation :

3

Wish there were lights inside the storage units themselves. Parking lot needs to be redone. staff was awesome.

Évaluation :

5

Got there at almost closing. And the desk employee was very nice and accommodating and just had a really nice experience there

Évaluation :

1

They were rude as heck. They sold all of our stuff even important information instead of giving it back to us.

Évaluation :

4

having the storage close to our house was very good for us

Évaluation :

5

I couldn’t get into my storage after 10 pm and that’s a big inconvenience.

Évaluation :

4

I am glad to have this storage so close to where we live.

Évaluation :

1

I hate that job leave me alone this is like harassment with lieing I'm not even gunna get into it just get all my info erase from yall system all the way plz I'm good on the store and a uhaul leave me alone are un far job slave job if I can go more poor I would

Évaluation :

4

My move in was over 6 years ago. There was a leak near my locker but it was fixed right away. Since that time I've been provided very good service by everyone I have needed to speak with. Also I have peace of mind with the items being stored in the temperature controlled lockers.

Évaluation :

1

The general manager of the store is never available for payments but assesses late fees on time for sure. Doesn't answer questions. Leaves the lobby unsupervised I could stand there for 45 minutes. Would never use this location again. It was literally the bane of my existence. The nice lady that did my move out was pretty helpful but I doubt any employees worth anything can last with that place. 0/10 would not recommend

Évaluation :

3

Front desk staff were rude and standoffish every time I had to interact with them.

Évaluation :

4

The lock was not inside the room

Évaluation :

5

The best thing about this about this place is the excellent service from Margarita. She was friendly and helpful. Merci.

Évaluation :

4

The staff was outstanding. They went out of their way to help me and make sure all of my needs were taken care of. Even on a cloudy and rainy day. It was very greatly appreciated!!

Évaluation :

5

Very professional, very helpful, and courteous.

Évaluation :

5

Rico Hernandez and his staff made sure i was taken care of. Even when i was moving way after they're normal hrs. They took the time to explain every part of the process and even though it was my 1st time moving on my own, they're patience was appreciated. All I can say is thanks everyone.

Évaluation :

5

Excellent experience. Will definitely use again when needed. Merci.

Évaluation :

3

There was water that leaked into my unit and no one notified me to let me know that my stuff could have been damaged. Second someone painted over my lock.

Évaluation :

5

Rico is the BEST! Almost feel like I should store more stuff there lol.

Évaluation :

5

The owner and staff are very helpful and offer solutions to your problem.

Évaluation :

5

Staff at this facility are very helpful and friendly. Facility is kept clean. Thank you for your help and support in my move.

Évaluation :

5

The owner was very good to work with and very helpful. I unfortunately had the opportunity to listen to him deal with a rather .... difficult .... customer. He did a superb job keeping calm and helping the customer as much as she would allow.

Évaluation :

4

My girlfriend and i moved out of a terrible roomate situation on a whim earlier that day with no place to live. We were able to rent a truck and find available storage for our things last minute. Luckily we needed to store our things for 3 days due to us finding our own place. I hadnt had a chance to let uhual know we moved our things out, but they called us and asked if we still needed storage. Overall it was quick and sufficient. Have never had an issue with uhaul.

Évaluation :

3

The problem is that they are severely understaffed. I waited 20 minutes at the desk/showroom(maybe longer)before the attendant came in out of the checking in area.

Évaluation :

1

There was a leak in my unit and I lost half of my things I had stored in it!!! I let the office know months ago when first noticed but nothing was done about it!!

Évaluation :

4

Need early hour att office : 7-10 Late hour at office :4-6.pm Emergency phone number for client to call.

Évaluation :

5

The staff is very professional and helpful. I have frequented their business a lot lately. Thanks for your patience during this stressful move of mine!

Évaluation :

1

I will never use uhaul again because of the people and the way they treated me in this time of need. Completely tried to take advantage of me and I am never recommending uhaul to anyone else. No thank you.

Évaluation :

5

My friend has 2 little ones, is on her own and had to move. She had her hands full and no help. I felt the need to help so when she asked if I had a D.L. I said sure, the least I could do right? Well we rented a van from uhaul, took it home and loaded it, it sat for 3 days why idk but I was getting nervous. I didn't want her to have to pay for it sitting any longer and when 3 in the afternoon rolled around, I took the van back to uhaul and turned it in. She was livid! All baby stuff they needed. Hope next time she stays on task. Of course uhaul didn't want to take it back with a load, but not alot of options for either of us. It was a nightmare. $200 cleaning fee, storage, truck refill... I thought I cant afford any of it. The next day a friend paid the fee of $90,54 to uhaul so my friend could get her things. I tell ya i was besides myself with the whole thing, but the ppl at uhaul understood what was happening and cancelled all the fees and just charged us for maintenance and refuel. I may have red flagged myself from renting there, but I am very happy with uhaul. Smh... :)

Évaluation :

5

It would be easier for moving to have 24 hour access.

Évaluation :

5

You can't go wrong working with Rico.

Évaluation :

5

The best storage company ever👍😊

Évaluation :

2

I had items taken from my unit between October and December of this year. I am now having to file a report with your office and retain an police report for the items that were taken and broken.

Évaluation :

5

Muy excelente servicio tanto como el garage y sus traídas y son serviciales y amables

Évaluation :

5

The black guy was extremely resourceful. He was knowledgable about the trck storage and even the boxes and locks. He was professional. He was fast but didnt make me feel rushed and very polite.

Évaluation :

1

Not only did they take money out of my account through autopay that I did not sign up for, but they did it after late charges was applied. Now if you where going to do this would you not do it before

Évaluation :

1

The facility is a complete dump - the roof was caving into my storage unit and the general upkeep of the building was non-existent. The wait line for service was at least 20 minutes every time I went

Évaluation :

5

Excellent service

Évaluation :

5

Cash helped me through the transaction. This location is awesome if your patient due to being super busy. Cash went over and beyond during my storage checkout and truck rental. Cash was awesome.

Évaluation :