Customer Reviews for U-Haul Moving & Storage at Southgate

1255 évaluations

2010 S Philo Rd   Urbana, IL 61802

(217) 903-4803

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(217) 903-4803

2010 S Philo Rd
Urbana, IL 61802

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent service à la clientèle

JESSICA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIM H. 
Évaluation :
5

Could not change the radio station.

LILA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORLANDO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SETH A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD B. 
Évaluation :
5

Great people and location in Urbana

MARYANN B. 
Évaluation :
3

Explain the process of drop off better

JORDAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin G.  |  Premières impressions 
Évaluation :
5

Manager was great. First class operation.

Brian R. 
Évaluation :
5

The 24/7 return app did not work completely, and alternatives were not as clear. Everything else was excellent.

PHILIP K. 
Évaluation :
5

It was a smooth process!

mark c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIE P. 
Évaluation :
5

Great facility with helpful staff.

Fred F. 
Évaluation :
5

I can't think of anything. The service was great.

HERMALENE C. 
Évaluation :
5

Everything was perfect. Staff were incredibly fast and helpful at pick up and return. It was so fast and easy I just wish I did it sooner.

Samia W. 
Évaluation :
5

No problems. I wish my storage space was less expensive since I am a senior citizen.

Nancy U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANLI P.  |  Premières impressions 
Évaluation :
5

Salesman very knowledgeable and nice and helped me quickly.

Shannon W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lan C.  |  Premières impressions 
Évaluation :
5

Everything went well☺

MICHAEL F. 
Évaluation :
5

All is good.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob B. 
Évaluation :
4

I think they need more staff to handle peak demand. Only one person works in the morning there.

MOHAMMAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xuanshu L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhenn Zhe L.  |  Expérience générale 
Évaluation :
5

Hire more help. The 2 men working their butt off could of used a extra person. Excellent customer service! Very polite, helpful, they need a raise.

Michele K. 
Évaluation :
1

One of the employees called me just to tell me off because I parked the UHaul in the wrong location. It was a mistake, and I apologize, but he was just beyond rude. If you can't be friendly with people even in the most stressful situation, don't get a job that involves customer service; it's as simple as that. Anyways besides the pathetic old man, everything else was fine!!

Tania B. 
Évaluation :
5

Staff was very accommodating! Nice, clean facilities.

jonathan t.  |  Expérience générale 
Évaluation :
1

We reserved a rental on June 14th for July 29th-30th. I had my nephews take off of work so they could drive over and load the truck and move me to Peru, IN. I received a phone call the night before I was supposed to pick up the truck telling me that there is no truck available for my move. Not only did I ended up having to pay for one more months rent at the apartment I was moving out of l, when I showed up for this rental pick up I was again told there was no truck available and I had to drive an additional 75 miles out of my way to pick the truck up from a completely different location and then charged an additional fee for an overage on miles. Very bad experience to say the least.

CYRUS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kingsley a.  |  Expérience générale 
Évaluation :
5

I'm so glad I chose to return at this one vs. the one not far from here, in Champaign. So much more room and less chaotic.

Amber B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isis J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken P.  |  Expérience générale 
Évaluation :
3

The cab of the truck I rented was filthy. I had to clean peanut butter and jelly off the seats. It also smelled like cigarettes.

LINDA M. 
Évaluation :
5

Excellent overall experience.

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARISE A. 
Évaluation :
4

Great experience - gentleman was very nice when I got the unit as I was very emotional due to personal reasons. Helped me get a deal as well. The only complaint is rodent pee on some of my things.

Allie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mrinoy B. 
Évaluation :
2

Staff could be nicer

Caio A.  |  Expérience générale 
Évaluation :
2

Staff could be nicer

Caio A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lukas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARINA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy K.  |  Expérience générale 
Évaluation :
5

Aisha was super helpful! Great service overall, too

Diana B.  |  Expérience générale 
Évaluation :
5

Very clean units and property. lots of carts available for use. We were in a bind and looking for a specific unit size and when one became available the front desk staff called me and told me. I would definitely use again and recommend to anyone.

Bryan D.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shakiah G. 
Évaluation :
5

Hi its me again the Boozer that dont drink.Well what can I say about the CRAZY LOVING CAREING GROUP here on Philo Road in Urbana ILL.Well I still have to say ANYONE that dont take there time to stop by and say hi and use them.I would realy think twice, When it comes to trusting someone LOOK THERE.Well i have said enough for now.But Ill be back Thanks yall.See ya soon and that dose not mean run and hide lol Love the Boozers

CHARLES B. 
Évaluation :
5

Manager is hard working and friendly. Great location to rent from. clean and organized and very efficient check in /check out. Service you appreciate on a "move" day.

MARY S. 
Évaluation :
1

Stay away from this location.

David K. 
Évaluation :
1

I rented a 20' truck from (2010 S Philo Rd, Urbana, IL 61802) for 24 hours on July 28, 2021, at 5:00 PM for 79,95 $ (with insurance). I was supposed to return the truck the next day at the same time. The movers I hired didn't show up. So, my son and I had to move our furniture to a new place, which is only several blocks away from our old place. We're not movers and it took us a long time to move everything in several trips. It was about 12:30 am, when we were done. However, I kept updating U-HAUL from time to time and thought that we could get it done by 5:00 PM the next day. I hurt my back in the process of moving and that is another reason why we couldn't get it done on time. Anyway, whatever the reasons, it can happen to anyone and a customer shouldn't get threatening calls and unreasonable charges... especially, when I update them every few hours. I returned the truck around 8:30 am (July 30, 2021) the next morning. I was trying to return the truck through the U-HAUL app. However, the lady (Aisha Zamora), who made all those calls told me to stop doing it since I would get charged. She did mention losing three customers over the phone. So, she charged me 150 $additional (50 $/customer) and categorized the charge as a "cleaning fee", when there was nothing to clean (my son took pictures). It's obvious that she didn't have the authority to charge for whatever customers she said she lost while the truck was in my possession. The total charge for about 40 hours was 288,14 $, which is outrageous. This lady shouldn't be in any customer service job. People like this jeopardize the reputation of a company. I'm not planning to let this go either since I'm thinking about filing a complaint with the attorney general's office for business malpractice and also file a complaint with BBB as soon as I return home since I'm currently out of state.

Md Khalid S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEIR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

I really loved the facility.

donnetta D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie H.  |  Expérience générale 
Évaluation :
4

Rental went great. The only hick up was the van was being cleaned when we got there to pick it up. Will definitely use this location again.

Dustin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMAL P. 
Évaluation :
5

An easy process with no issues.

ALEJANDRO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHENKAI W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

samantha S. 
Évaluation :
1

My Ubox arrived earlier than estimated date, so I asked if I can pick it up early with our agreement for self-delivery. The staff did not handle that well. They started a whole new reservation on the same Ubox and I was being charged for it. I spent the next two days calling both the facility and customer service because I was being charged 139,95 $ twice for the same ubox and insurance. When I called the staff at the facility, Jeremy just brushed me off and told me to call customer service. Customer service kept telling me to call the scheduler which is this Uhaul facility. After calling customer service like 4-5 times and the facility 3-4 times, finally things resolved correctly.

CONRAD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA KAY W. 
Évaluation :
2

Though the staff was friendly, they failed when it came to informing me how my monthly payments would work. Therefore, in spite of how clean, safe, and accessible the unit was, I am still frustrated that I ended up having to pay a late fee for my storage unit. When I did the initial paperwork in the office, I understood that I was signing up for automatic payments. I also never received a bill by email or postal mail in advance of my monthly payment date. It was incredibly frustrating to find out that I'd incurred a penalty fee after the fact. Whether or not the misunderstanding about autopay was strictly my fault, it is poor customer service not to send a notice in advance of a monthly charge. All other companies provide this courtesy. I feel that I was taken advantage of by UHaul, and will not be recommending UHaul storage to friends and family.

Sarah S.  |  Expérience générale 
Évaluation :
5

Aisha the manager was fantastic. Super helpful and knowledgeable during a very busy day. Je la recommande fortement.

ANDY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodore E. 
Évaluation :
1

When I went to pick up my truck I was told that minutes before someone rented it through the mobile app and took it. Hence, they did not have the truck I had reserved for 3 days a month ago and confirmed the previous day. They got us a smaller truck for 24 hours.

Marilyn P. 
Évaluation :
5

Hey everyone. Wow if anyone needs any lockers or moveing truck LOOK NO FARTHER COME TO THE ONE ON PHILO ROAD URBANA.THESE wonderful But yet a lot of times CRAZY. HANDS DOWNThey are TRULEY #1. YOU GO KEEP IT UP GOD BLESS YOU AND KEEP YOU SAFE. well be by to say hi.this don't mean to go hide.LOL. LOVE AND PRAYERS TO ALL OF YOU.ON PHILO ROAD IN URBANA ILL. LOVE CATHY.CHUCK.BECKY AND CALEB THE BOOZERS THAT DONT DRINK.

CHARLES B. 
Évaluation :
2

I had an online reservation for storage at the location. This did not hold true and I had to find storage one hour away. The disconnect between online and what I experienced in person is very disappointing

HARI PARKASH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger F. 
Évaluation :
5

Definitely recommend this location. Representatives are very friendly and helpful.

maria M. 
Évaluation :
5

The gentleman who helped us made sure we had a truck though they were scarce. Merci.

Charles K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGG H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANDY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abdur-Rahman S.  |  Premières impressions 
Évaluation :
5

Perfect

Nelson S. 
Évaluation :
1

I understand the rules and why I was charged for returning the equipment late. The worker there was just rude on the phone and when I move back to NC I'm going to use a different company, I'm a manager at a facility and if my staff treated people this way they would be fired. The reason the truck was late, I had a death in the family and I can see the charges for returning stuff late but paying almost 400 $dollars is ridiculous.

MICHAEL A. 
Évaluation :
1

TTo whom it may concern, The man (Latino) was super rude and abrasive via his language. It was as if he disliked me. The man profiled me from the time I entered the facility. He should not be working with customers because I thought he was going to shoot me in the store!!!! My experience was EXTREMELY UNPROFEASIONAL AND THREATENING!!!! CONCERNED, DE VINES

Diana V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aliyah W. 
Évaluation :
5

Aisha went above and beyond when the purchased lock broke. Great service!

Teresa B.  |  Premières impressions 
Évaluation :
4

The storage unit is spacious, clean, and easy to access. In addition, the lighted location on Philo Road adds an important safety factor. My only disappointment was with the intake staff person who conveyed some impatience or unhappiness, spoke too quickly and seemed to resent my need for clarification and instructions, avoided eye contact, walked ahead of me to the check-in area, and gave the check-in key card and lock to my friend, rather than to me. This dampened my enthusiasm, but I was otherwise glad to find this unit nearby (and without a fee for the first month because I had driven a U-Haul Cargo Van to Urbana from Galesburg, Illinois, as part of my relocation plan.

Nancy L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SPENCER L. 
Évaluation :
5

There was a bit of a wait on Sunday to set up; only one staff member at the desk and a line, but when our turn came he was patient and thorough. Picking up was swift snd drop off even faster. That is do appreciated in a hectic and exhausting move.

James B. 
Évaluation :
5

Moises went above and beyond to make sure the trailer we rented was exactly what we needed. He had to rewire the hitch to make sure the lights worked and did it without hesitation. This location is very busy and I could tell they are very short handed. Moises had a great attitude for being so swamped.

Daron T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORDYN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA B. 
Évaluation :
5

Everything went well. Thanks

WESLEY W. 
Évaluation :
3

When I opened my unit there were rat traps and dead roaches everywhere. I understand the rat traps as a precautionary measure but I was very worried about the dead roaches. I asked an employee to sweep them out and he did! However, I am still very uneasy about leaving my belongings there in the event that more bugs are there. Additionally, my access code for the building only worked if I did it 2-3 times which was quite frustrating.

Stephanie T.  |  Online Move In 
Évaluation :
5

BEST CAREING THOUGHFUL GROUP OF PEOPLE YOULL EVER. GOD BLESS THIS GROUP AND COMPANY. THANKS FROM CATHY CHUCK BECKY AND CALEB BOOZER. THE BOOZERS THAT DONT  THIS GROUP IS ON PHILO ROAD IN URBANA.ILL

Cathy B.  |  Premières impressions 
Évaluation :
5

Nothing, customer service is perfect the way it is.

CHARLES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shadiyar S. 
Évaluation :
4

Seems like you may need some more staff.

Kevin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mehedi H. 
Évaluation :
5

The staff did a great job and was always helpful.

Richard A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob J.  |  Expérience générale 
Évaluation :
5

S.O.

Shannon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
3

The truck wass a little small. It was not for a one bedroom/ More like a studio

JUDULE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET N. 
Évaluation :
3

The online self-return procedure is is terribly complicated, especially for those who are not good on a mobile device. The present complex procedure to return a vehicle will keep us from ever using U-Haul again if we know that we will be returning a vehicle after hours.

WILLIAM E. 
Évaluation :
5

I recommend that local friends use U-Haul Moving & Storage At Southgate when they have moving or storage needs because I have gotten the best U-Haul experience through them.

casey r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena M. 
Évaluation :
5

The customer service was outstanding, the staff was super helpful and went way out of their to help me out! I wish more businesses treated their customers like this, I will definitely reuse this location in the future.

Jeremy R. 
Évaluation :
5

Everyone was friendly and efficient!

mark c.  |  Premières impressions 
Évaluation :
5

Great experience!!

mark C. 
Évaluation :
5

After picking up U-Haul, I went to confirm the condition of the truck (while my husband was driving it). There was a black mark on the side that I wanted to let them know about, but I found out I needed a picture. The next time we stopped so I could take a picture, the link had expired. I think you should consider keeping the link active longer.

JACK Q. 
Évaluation :
5

Your staff is very friendly and helpful.

RUDOLF H. 
Évaluation :
5

Jeremy is the man! I was arriving to drop my trailer off right before closing and needed to store my things in a U-Box. He had everything ready to go and explained how it all worked. He stayed after closing time to let me get my things stored properly. His kindness on a stressful trip was more than I could've asked for. Give that man a raise!

NICHOLE T. 
Évaluation :
5

Original location booked way in advance then had to change to this one. 45min drive one way was not convenient. Not this locations issue, but really detracts from the overall experience

RICHARD D. 
Évaluation :
5

Manager was awesome, she hooked up the trailer and tested everything.

PAUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON L. 
Évaluation :
5

Give the Manager a raise! She's extremely helpful & will go out of her way for anything!

John K. 
Évaluation :
5

This was a great rental experience for me. I will rent again from this location.

Erich A. 
Évaluation :
5

Best store I have ever dealt with. Cleanest store as well. Excellent people , product and service A+++

Neal G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
5

You guys are awesome at this location. It's seriously the best U-Haul spot I have ever used

NEAL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR W. 
Évaluation :
5

I appreciated the call a day before my appointment from the installer Johnny to discuss timing. He was friendly, helpful, and accurate.

Amy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vicki M. 
Évaluation :
4

Check in was slower than expected

DOLORES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
5

Though I only used it for a few months, it was exceptionally clean. Security was tight. Staff was very helpful for both the starting and ending.

John H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrek K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger r.  |  Expérience générale 
Évaluation :
5

 I called, I forgot who, at around 4;30 PM on March 31, 2021 to see if there was a way to check online if my unit was locked because I had left town and wanted to triple check. The homie who was working there checked it for me and gave a call back promptly. Surprised to find service like that anywhere. Big ups to that staff. Also, though I had to pay more, the staff helped me change my unit to another one since the one I was given smelled like urine. Two of the staff (one was Asian and the other Hispanic, I forgot their names) made the whole thing a good experience

Dong Gue L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vickie p.  |  Premières impressions 
Évaluation :
1

There was water in my unit when we went to retrieve our goods. My temperpedic king size mattress and box springs were destroyed along with some soggy 'wooden' shelving units and other items. We will be making a claim

Thomas M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shivani P.  |  Online Move In 
Évaluation :
5

The guys there were awesome . The place was clean as a whistle . Great people there . Knowledgeable , friendly and happy and quick

Neal G.  |  Premières impressions 
Évaluation :
5

Aisha was excellent with all the information and helping us book a storage unit. The customer service at the counter was great and courteous. Very helpful with directions to the storage unit and access code panel. Great experience overall.

Sunil S.  |  Premières impressions 
Évaluation :
5

I absolutely loved the associate who assisted me. There was so much going on at the time being that he was the only one working, but he handled the store with such elegance and grace. I will be returning!

Bria A.  |  Premières impressions 
Évaluation :
4

The initial rental process was a bit of a mess, as I was initially assigned a different size than I asked for, and my billing info was entered wrong. Once I got that all fixed everything was fine from then on.

Paige D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuhan L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken P.  |  Premières impressions 
Évaluation :
2

Online reservation are confusing because they are not guaranteed. My storage unit had a rodent trap as well supporting pole blocking some of the space so I am not getting full use of the space. I will be calling uhaul and complaining about this. I will also warn students on social media about this particular unit #1133.

Stephanie G.  |  Online Move In 
Évaluation :
5

Friendly staff will use this place again

kingsley a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Han A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Han A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yiyang L.  |  Premières impressions 
Évaluation :
5

Jeremy has made both of my experiences with your facility very smooth. He puts the c back in customer service! Kudos!!

jonathan t.  |  Premières impressions 
Évaluation :
5

I was extremely emotional during my move and they were so patient. They even cut me a deal to help during this process.

Allie H.  |  Premières impressions 
Évaluation :
5

Excellent!!

Lisa W.  |  Expérience générale 
Évaluation :
5

Thank you for helping to keep my things safe over these past two years. Never experienced any issues from this location, and I really appreciate the leniency shown the few times I was late with payments. Y'all are the best and please stay safe!

LaDarius D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan S.  |  Premières impressions 
Évaluation :
4

215 had mice in it that damage some clothes.

Kurt W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jay h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue S.  |  Premières impressions 
Évaluation :
5

The crew,especially Aisha were very helpful, professional and did an excellent job with my experience over the past 6-7 months. I rented 2 storage units, 3-4 truck rentals and even had a damage claim, all of which were handled tremendously well. Thank you Best Paul

Gerard Paul F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetri M.  |  Expérience générale 
Évaluation :
5

Jeremy was super helpful! If I ever find myself in central Illinois come this lifetime, and need to store away my items, without hesitation I'd come back to your storage facilities.

GRANT H.  |  Expérience générale 
Évaluation :
4

Only the manager could help me and she was on the phone with another customer for over 15 minutes. I was running late to meet my movers which was a little stressful, but the overall customer service was still very good.

Tamara M.  |  Premières impressions 
Évaluation :
3

The African that talk so lowwwwwwwwwwwwww needs to speak up and be more friendly, or go back to where they act just like him at the end....

Wendy A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H.  |  Premières impressions 
Évaluation :
5

Everybody was friendly at both places and the and the girls that helped me when we got started on U-Haul Kimberly and Minnesota and I think Jessica and Michigan each time I called they would direct me to the right direction to get what I needed to get done thank you very much U-Haul appreciate i

Timothy W.  |  Premières impressions 
Évaluation :
5

Thank you all for having available storage in a great time of desperate need. Thank you for your kindness and proper etiquettes I'm grateful

Nandi C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moitreya C.  |  Expérience générale 
Évaluation :
3

I didn't like the limited access hours nor did I like the online pay (it was always inaccurate).

brian m.  |  Expérience générale 
Évaluation :
5

Both employees who I talked to for move in and move out were so friendly and kind! Definitely recommend using this location. Everything is streamlined and easy to follow and they are welcoming if you have any questions!

Savannah C.  |  Expérience générale 
Évaluation :
5

Do not post my name if you are planning to share on your website. Merci.

Cynthia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saige C.  |  Expérience générale 
Évaluation :
5

Manger was very polite and explained everything very through.

Richard K.  |  Premières impressions 
Évaluation :
2

The worker that helped me was in a bad mood both times I came to the office for help. They should not be working in customer service! The facility was not well lit either.

Mario P.  |  Expérience générale 
Évaluation :
5

Aisha was very helpful

ARUN S.  |  Premières impressions 
Évaluation :
5

I used the facility a few years ago and it was well maintained then and I am glad to say it is still very well kept. Glad I was able to obtain a suitable unit for my needs this time too. Merci!

brenda s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA J.  |  Premières impressions 
Évaluation :
2

The customer service from the front counter clerk was atrocious and I would rate this as poor if it weren't for the facility manager who rectified the debacle created by her employee. Recommend booking the reservation online and paying for it online or plan ahead and go to the Champaign location

Tanya K.  |  Online Move In 
Évaluation :
5

Extremely easy to complete the entire process online.

Megan B.  |  Online Move In 
Évaluation :
5

Great service! Quick , helpful , highly recommend !

diella p.  |  Premières impressions 
Évaluation :
5

Staff was excellent! My first time renting a storage unit for my son (in college and 17 hours away) Staff was very patient, answering All my questions on the phone and in person. During such uncertain times it has been great to see dedication to customer service! Kudos to the staff for keeping things running flawlessly! Jon True

jonathan t.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie B.  |  Premières impressions 
Évaluation :
5

Friendly staff, clean place,good price for my storage.

kingsley a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhenn Zhe L.  |  Premières impressions 
Évaluation :
5

Man working was very friendly and helpful.

James Z.  |  Premières impressions 
Évaluation :
5

Very friendly professional and helpful

Rebecca H.  |  Premières impressions 
Évaluation :
5

The customer service representative who helped me was really patient and knowledgeable. I appreciated his help in getting everything set up for our new rental.

James S.  |  Premières impressions 
Évaluation :
2

Myself and 4 others waited for 45 mins in the lobby before anyone showed up...finally a nice guy showed up...who just punched in...he tried to calm us all down.. Never thought this would be.

Rochelle D.  |  Premières impressions 
Évaluation :
4

Storage unit is convenient and clean. Rental process was more lengthy than I think it should have been, with the staff member maybe not so familiar with the computer procedure as he might have been.

RACHEL G.  |  Premières impressions 
Évaluation :
4

I am impressed with the cleanliness of the climate controlled storage area.

roger r.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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