Someone seemed to think that the unit we had rented was being linved in. It was not. There are no lights in the parking lot that come on at night. It is very dark and hard to see. We ended up moving the unit at dark and had to get lights since theirs do not come on. If they were going to kick us out, which the paper I received said it was a second notice(I never received a first notice) That we had 72 hours to get out, but they gave me 24 hours and waited until the rent on unit had been paid for only 2 days when this happened. No refund in sight. They are very rude at this location and this is not the first time I have had a problem with them. I will not be renting anything from this location again. I sometimes need to rent trucks a few times a year, even though they are down the street from my house I will go elsewhere.
BETH B | Overall ExperienceSelf Storage Units in Urbana, IL, 61802
U-Haul Moving & Storage de Southgate
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- 4,5 - Cote moyenne des clients
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Paris and Brenda were very helpful.
Michael G | Overall ExperienceTHERE WAS NO LOCK IN MY UNIT EVEN THOUGH IT WAS SUPPOSED TO COME WITH A FREE LOCK.
Molly M | Online Move InHelpful and conversant staff.
Get F | First ImpressionsThe U-Haul team at 2010 Philo is incredible! They made my moving experience easy! Will recommend this location to everyone I know.
Brian R | First ImpressionsGreat staff
Evelyn R | Overall ExperienceParis is great to deal with!
TROY H | Overall ExperienceThe best teams all the staff members very nice and very friendly Paris Ti Ashley Claire 😀 👍 great people.
Adrian M | First ImpressionsJust a small hic-up. I reserved a smaller unit online but when I went to the property, the unit was rented to another party. The young lady at the counter found one that turned out to be a little more convenient for moving from the larger unit. Good Job.
CARL H | Overall ExperienceThe staff was very good. Professional and courteous.
Richard G | First ImpressionsI have lost some of my king size bed's componant inside the truck when i brought the truck back to UHaul and after that the staf was not professional and cooperative to help me find my bed's componants now iam sleeping on the floor .
Mike L | Overall ExperienceI thought the facilities were well maintained and appreciated the helpfulness of the staff. I did not appreciate the base rent of my unit increasing in price a couple of weeks after I started to rent. It caused unnecessary financial strain over the course of the summer.
Jarrett N | Overall ExperienceI was there for 3 years. My only issue is that you kept raising my rental every year about 5 per month. I think this is unacceptable for someone who has been loyal to you. Maybe raise it for new rentals but to give me the same reasons every year is unacceptable and the reason I needed to close the account.
Andrea K | Overall Experience