Customer Reviews for U-Haul Moving & Storage at Southpark

2 599 évaluations

804 W Roslyn Rd   Colonial Heights, VA 23834
(South Park Blvd Exit 53 off I-95)

(804) 520-4840

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(804) 520-4840

804 W Roslyn Rd
Colonial Heights, VA 23834
(South Park Blvd Exit 53 off I-95)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

donna s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal R. 
Évaluation :
5

The owner Charles was very helpful in fixing some issues with my bill He was very courteous and explained what some of the issues were from my pick up spot and fixed them. Thank you Charles

mike P. 
Évaluation :
5

They are very friendly and helpful

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita B. 
Évaluation :
5

George and the gentleman at the front desk were extremely polite and knowledgeable and very respectful. thank you so much for allowing them to be a part of the U-Haul team. Well deserved!

Natasha D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donishia B.  |  Premières impressions 
Évaluation :
3

The car was left running outside at pick up for approximately 30 minutes to an hour which drained some of the gas.

Zahmel W. 
Évaluation :
1

We were lied to and we're caused by the trailer having a lock on it, to make and extra trip to the location. Very dissatisfied for the second year. Will not use this location again or U-Haul for that matter.

Henry V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken M. 
Évaluation :
5

Nothing..... everything was exceptional! AMAZING

STEVEN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Seana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe D. 
Évaluation :
5

Charles runs a tight ship and everything is always in tip top condition and the customer service is always superb! The best Uhaul central I've ever seen. Thanks Charles you make it look easy and I know it's not…well played!!!

Alan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vincent A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly G. 
Évaluation :
5

I have moved like four time and I always use this location is the best. Your worker there Charlie is the BEST.

Melinda R. 
Évaluation :
5

This U-Haul location is the best. The hours are convenient and the customer service is excellent. They make the entire process easy and stress-free.

Sharon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis R.  |  Expérience générale 
Évaluation :
4

They need to make the key drop off box more noticable for after hours drop off.

Kayla H. 
Évaluation :
5

Charles is the utmost customer friendly and respectful.

DERICKANTOINE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B.  |  Premières impressions 
Évaluation :
4

It was not mentioned that you had to go to a specific door to properly check in. Had to find worker for assistance. Looks like there was only one employee multitasking everything.

Christina S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jahna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyresha S. 
Évaluation :
5

Great skill set across the board when at the counter. Hat's off. Thank you guys for making it an easy and safe trip.

Harold H. 
Évaluation :
5

This is a great place. I turned in the equipment with no problems. Took less than 5 minutes. The people are very friendly and knowledgeable.

Kenneth M. 
Évaluation :
2

Worse customer service ever. The workers look like young kids they're on they're cell phone while conducting services. My truck had the engine light on and not vacuum out in the front. However I did witness the truck being sprayed down in the inside when I got out. I won't use this location anymore.

Angel C. 
Évaluation :
3

My unit is so far in the back it takes a long time to move stuff from the dock

Angela J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy S. 
Évaluation :
5

Wish uhaul offered a refund for the unused portion of my storage lease like they do with the trucks.

TIMOTHYMARKEITH W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan N. 
Évaluation :
5

Much different story here, employees were all too helpful, disconnected my trailer for me and the facilities were new, nice, and very clean.

Thomas W. 
Évaluation :
4

While recognized as a common challenge, staffing to capacity presents as an opportunity for improvement. The employees were great, customer oriented and clearly working hard to satisfy, yet were spread thin trying to accommodate the number of customers on site. An additional staff member would have allowed a greater customer experience.

Randall Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane E. 
Évaluation :
5

Great customer service!

tara R. 
Évaluation :
5

Great service

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

I had a Reservation scheduled for 11:30 p.m. on October 12, 2022. When I went there to pick up the U-haul I was not able to pick it up. The website had difficulties. I had to come back the very next morning at 9:00 a.m. on October 13, 2022. It was an Extreme Inconvenience for me. I will not be using U-haul every AGAIN!!!!

Derek L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio M. 
Évaluation :
5

Mr. Burton was excellent to work with and I believe he is an outstanding employee. He could use a little more help in the early mornings to speed up handling the reserved rentals but he was still able to get me out in about 20 minutes from my arrival as there were several people in front of me when I arrived. The return was quick and easy and I was assisted by an employee in the removal of my trailer.

AARON O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david C. 
Évaluation :
5

The manager helped me tremendously on Monday . The day before the employee in charge was horrible. Thank God for Charles. He resolved every issue I had .I can't sing his praises enough.

ELKE B.  |  Premières impressions 
Évaluation :
5

Had no problem All went well..Thanks for Great service 👍

GRACYM R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jharmekia C. 
Évaluation :
3

I was blocked in for 45 minutes, the workers were not moving equipment out of the way and was not able to leave the location to begin my move. This put is behind.

Charles K. 
Évaluation :
5

No complaints. The representative who issued my trailer did a great job hooking up the trailer to the truck. Thank you very much. Made me feel comfortable traveling cross country

Leonelle H. 
Évaluation :
5

Onya and Mr. Biggs were great!

Angela F. 
Évaluation :
5

S.O.

KAREN H. 
Évaluation :
5

Experience was seamless. Pick up and drop off went perfectly. Fortement recommandé!

Angela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ray H. 
Évaluation :
5

your manager there is the nicest and most Profesional manager I have had the chance to do business with.

Douglas B. 
Évaluation :
5

Great customer service I used to be a U-Haul dealer at one time and this place would be a good example

Chris C. 
Évaluation :
4

The metal trailer floor had a massive dip in it. It looked like it was severely damaged from someone placing an extremely heavy object in the center of the trailer. This caused issues with our road cases that we had wheels on. It caused them to shift around and become damaged.

David B. 
Évaluation :
4

Check engine light was on and it drove a little rough but it got me to where I needed to go.

crystal R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick F. 
Évaluation :
5

Excellent service

Wesley P. 
Évaluation :
5

Perfect location and accommodations. Would definitely recommend.

Barbara T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vizyion W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Indigo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kutanua J. 
Évaluation :
5

The owner was very nice and helpful.

Gregory L. 
Évaluation :
1

The associate that helped me was very rude. Seemed like I was annoying him/her. I had to make some changes and I felt like the associate that handled my affairs was annoyed and had the worst attitude through the whole experience. I would never use this location again or recommend this location to my friends or family.

STEVEN L. 
Évaluation :
5

Every thing was great!

Douglas F. 
Évaluation :
3

Wess was not friendly or helpful to customers that were not Caucasian. His colleague who was not Caucasian, requested assistance with a matter with another customer and he ignored his question. It was very hard watching Wess treat customers and staff with such disregard.

SHAKEDA R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy W. 
Évaluation :
5

Staff at this location are great. Courteus, knowledgeable, helpful. Excellent custumer service. Nely & Jonathan

Nely G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyrone G. 
Évaluation :
5

Very easy to reserve vehicle and pick it up. Very nice staff. Convenient location

Gary K. 
Évaluation :
5

Charles is the best! Been a customer with this U-Haul for well over 20 yrs. Great customer service and always there to help.

Zack H. 
Évaluation :
5

Luke was wonderful and very helpful. We would give him a 5-star rating.

Terri P. 
Évaluation :
3

I had to go put more gas in the truck because the pick up location had a quarter tank on the paper work but that was not the same amount in the truck. Very disappointed.

Eugene C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ahmed J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kiunta P. 
Évaluation :
5

On the day of my reservation, the associate arrived to work 39 minutes late.

Andre N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERIN J. 
Évaluation :
3

So I had a very bad experience at another location and the manager at this location was able to fix all the issues I had from the other location and got everything taken care of for me he turned a pretty rough situation into an alright overall experience

Douglas M. 
Évaluation :
5

Everything was fine and met expectations

Roy H. 
Évaluation :
1

Rented a 4x8 cargo trailer one way to Lewiston, ID. Picked up and left on trip only to find out both trailer tires were bald, flat spotted, with cord showing. Very unsafe. We turned around and returned home concerned about the condition of the tires. Road service was called and replaced tires. Was extremely disappointed that this location let a trailer leave the lot with tires in this bad of condition. Road service mechanic informed us the tires would not have made this type of trip. Was very concerning for us. Obvious that a safety inspection on this trailer was not done. Will not use this location again.

Connie K. 
Évaluation :
5

I really love the right actitud and professionalism of Mr. Duke! He's just awesome. Thanks for your assistance and supporting the troops!

Cirilo D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica G. 
Évaluation :
5

Had a few experiences with Uhaul and they're all great. Thanks

Chris P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvanus S. 
Évaluation :
5

Excellent customer service .

Lisa B. 
Évaluation :
5

Luke was awesome & thoughtful. He made a stressful experience (college move-in) quite enjoyable.

Vonettia C. 
Évaluation :
5

Not a thing just keep smiling and doing what you doing

TONI J. 
Évaluation :
4

Needed more help but I understand there were circumstances that were important and couldn't be help. All in all, great job as usual….will be back, keep up the good work.

tracy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osmin G. 
Évaluation :
1

Take the online service away. Put people in the store who are customer friendly and respectful. Don't have a customer on hold 23 minutes then pick up and hang up.

MELINDA W. 
Évaluation :
5

Luke was awesome dealing with customers making sure he took care of everyone in a timely manner.

jacqueline M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda F. 
Évaluation :
5

The only improvement needed is to give Luke a raise so he can purchase his Hellcat, because he was awesome! That type of customer service is priceless! Need more guys like Luke!

Brandon L. 
Évaluation :
5

Luke was The best I came in with no reservations looking for a 10' Box truck and within 15 minutes I was in a Box truck leaving out Once again Luke was the absolute best been to this location I always rent near my house in Newport News

Sherita H. 
Évaluation :
4

Picking up the uhaul was a pain. Last time the key was in the box and I was sent the pass code for the lock. This time I was not sent a code and was told to go into the store to finish when I did ride share to not have to go into the store.

Robert G. 
Évaluation :
5

Reservation scheduled me for 7AM at location that does not open until 9am.Caused delay and expensive! Not Happy to waste a lot of time and paying movers to do nothing, Made me very unhappy,

bruce C. 
Évaluation :
5

Excellent experience.

Scott F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise J. 
Évaluation :
5

Charles Burton and his staff go up and beyond to be of assistance to there customers I will be using them again in the future and also recommending them to family and friends

Laguamya J.  |  Expérience générale 
Évaluation :
5

Great customer service!! 6 stars recommended, especially Charles!

KATIE W.  |  Expérience générale 
Évaluation :
5

N/a

TIMOTHYMARKEITH W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette S.  |  Expérience générale 
Évaluation :
5

There was a young lady not employed at this store, but is a U-Haul worker and she stepped in and help the line go a little quicker..the manager needed more help in this store in the morning

juanita h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Y.  |  Expérience générale 
Évaluation :
5

Customer service was outstanding! After a long cross country journey, it was a nice checkin with truck and car trailer, and very smooth setup of the storage unit. Hands down best experience I've ever had.

Andrew B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOPHRONIA P.  |  Expérience générale 
Évaluation :
5

Charles, the General Manager, is a top professional with a superb demeaner and attitude towards customers. He represents the quintessential manager who goes the distance to help customers and who helped make my experience at his facility top notch. Kudos to him and his staff! Hassan

Hassan E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yehudah B.  |  Expérience générale 
Évaluation :
5

Gracias muchas gracias

ROSAENID H.  |  Expérience générale 
Évaluation :
5

Excellent facility. Staff professional and helpful. Great conversation with staff. Will recommend to family, friends and coworkers needing storage space.

ray o.  |  Premières impressions 
Évaluation :
5

The staff were extraordinary

Domonique W.  |  Premières impressions 
Évaluation :
5

I appreciated the emails each time a charge was put on my credit card. Thank you! ivan

ivan p.  |  Expérience générale 
Évaluation :
3

The main offices shouldn't be making reservations when they don't have an actual number of units already reserved. But it all worked out for me.

Sheila H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodora L.  |  Premières impressions 
Évaluation :
3

Some of my things had black mold on them that did not have mold on them previous to moving into the unit. That would be the only downside to this experience

Chamika J.  |  Expérience générale 
Évaluation :
5

Customer service was professional and courteous.

LESIA T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREYALLEN C.  |  Expérience générale 
Évaluation :
3

When we arrived to rent our unit, there were items left from the previous occupant that were never removed. When we vacated the unit, we were held responsible for removing the prior occupants items. We didn't receive a discount for the unclean unit.

Charles F.  |  Expérience générale 
Évaluation :
5

Charles Burton is outstanding in every way in his approach to customer service. He is outstanding as a human being in the way he treat people. A pleasure to deal with.

Dwight C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney H.  |  Premières impressions 
Évaluation :
5

Makes you feel comfortable with them helping with your moving process

Tess W.  |  Expérience générale 
Évaluation :
5

I didn't read the online instructions completely. The staff inside was friendly and explained everything to me.

Tiffany P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLOS S.  |  Premières impressions 
Évaluation :
5

The young lady who helped me was very pleasant to work with she was knowledgeable kind and courteous, the only issue that I had was that they weren’t supposed to take another payment out of my checking account but they did, I got it back a few days later but I had already had two checks bounce by then

Kimberly B.  |  Expérience générale 
Évaluation :
5

Outstanding customer service.The help I receive Sunday and Monday with my equipment from the staff was excellent.Best Custer service around .

leonardo t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brad l.  |  Online Move In 
Évaluation :
5

Great staff & customer service is outstanding!

Katherine P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yehudah B.  |  Premières impressions 
Évaluation :
5

I have used this facility many times and enjoyed it every time.

DAPHNE M.  |  Premières impressions 
Évaluation :
5

The employees at the facility were most professional and cooperative I've ever encountered. I will use them again with no hesitation.

Natosha B.  |  Premières impressions 
Évaluation :
5

They have been very helpful during this time with Covid-19 and all .

Patrick P.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ryenne S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tabitha S.  |  Expérience générale 
Évaluation :
5

We used UHaul for a moving truck and storage. Everyone was very helpful. It was a great experience.

CONNI B.  |  Expérience générale 
Évaluation :
5

Charles was very helpful and the experience was great.

Karen F.  |  Expérience générale 
Évaluation :
3

None at this time

Joseph M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marquette c.  |  Expérience générale 
Évaluation :
5

Great experience

Bernard M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna M.  |  Premières impressions 
Évaluation :
4

Staff was professional welcoming and experienced

Norma N.  |  Premières impressions 
Évaluation :
4

I was happy with my experience!!! Thanks Robin

JABREA M.  |  Premières impressions 
Évaluation :
5

The staff was friendly, helpful and funny. I appreciate their willingness to accommodate everything we needed.

terre h.  |  Expérience générale 
Évaluation :
5

The staff was quick and efficient. The space was exactly what I needed for my daughter's dorm goods. Very clean facility. I was most happy to find that there was no rodent issues at all. I will be using this site again in the future.

TINA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen S.  |  Online Move In 
Évaluation :
5

Mr. Charles goes above to make sure his customers are taken care of. No complaints here. I will surely recommend this UHaul /Storage to anyone. Job well done.

Yolanda T.  |  Expérience générale 
Évaluation :
5

Charles burton is an exceptional person , always very helpful and easy to work with.

Dwight C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK R.  |  Expérience générale 
Évaluation :
3

Temperature to hot.

Jeffrey T.  |  Online Move In 
Évaluation :
5

Thank you for the storage during some life events. Nice to know my things were stored in a good place and no worries.

gena e.  |  Expérience générale 
Évaluation :
5

I did not get the to the lock i paid for back

Barron M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Thomas F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmayne W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

megan f.  |  Expérience générale 
Évaluation :
5

Moving is stressful let alone storing my valuables away from home was even more uncertain. However the entire experience was easy. My valuables were there for an entire year I always had access 24-7 and never an issue with elements pests or rodents. The facility was clean staff helpful and friendly. Thank you for helping to solve my temporary storage issues and never complicating the experience. I highly recommend this location and if ever the need arises again I will seek your services.

Steven M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

WYNEE B.  |  Premières impressions 
Évaluation :
2

I rented this a week ago 2/12, When i got there my card didn't work, The staff was about as useful as a I was bothering them. I WILL NOT BE THERE LONG NOW! The facility has water leaks! I got moved out apparently because the lock wasn't on the door, I had to get my last load from W V, Pulled in to unload and the nightmare started. I will find a new facility and get outta this place!

JOHNLABARR a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiara W.  |  Expérience générale 
Évaluation :
3

Will fill my needs, so i get some breathing room.

JOHNLABARR a.  |  Premières impressions 
Évaluation :
4

I rented a space for a year. Overall my experience was pleasant. MY ONLY PROBLEM/CONCERN/CRITIQUE IS THE FOLLOWING: My billing day was the 19th of every month. The South Park location forwarded late notices to SEVERAL DIFFERENT ADDRESSES. Addresses that weren't mine and addresses I never lived at. It's clear that some sort of investigation had to happen to even get the addresses. I believe that that is just extreme. These notices were sent out as soon as the 20th and sometimes judging by the postmarks three in the same day. I've never been more than a few days late. I've never ever owed more than what was due the current month. And upon move out I owed nothing, in fact I had two remaining weeks on the current month I had already paid. This amount of invoicing or building of any kind is absurd. It seems they went on the internet and just sent out invoices to whatever addresses they could find. When in fact your offices had several phone numbers for me and my email address. I always answered when they called me or returned the call right away. I don't understand why my invoices and late notices were mailed out, listing personal information and storage my location and I can't understand for the life of me why anyone from UHAUL would dim this appropriate or legal for that matter. I don't know why billing felt it necessary to use mail of any kind when I had already opted for paperless contact, never gave a forwarding addres to mail any information of any kind to. I can't even at this moment understand why I had mail sent all over the state, to relatives of friends and random strangers who knew those relatives. (The only reason I got wind of it at all) This collection policy of yours is one of the very reasons why I removed my belongings and it is also the reason why I would probably never rent a space for the amount of time I rented this space for. It was invasive and in my humble opinion very dangerous. Whenever someone is in a storage or moving situation the last thing that should be allowed is for any type of collection process to begin the very day after the bill is due and for that invoice and location to be mailed to any random address found off the internet. I found it extremely unprofessional. Also, The digital card machine that grants you access into the storage area at the South Park location sometimes doesn't work upon the first swipe or the second or the fifth for that matter one day I attempted to get into my storage facility and could not gain access on my own due to a faulty swipe machine and had to be let in from inside the facility on this day I contacted the facility manager and left a message detailing exactly what my problem was and this was 8 months ago I have never heard from him or gotten an email or call about it. This was very distasteful. Though I never had any additional problems gaining access it left quite the sour taste in my mouth to know that if I ever in fact had a problem that there would be no contact made by the management or any representatives at the location. Sad to say this was good storage but absolutely not good business. I have been a customer of U-Haul for over 10 years and honestly before this experience I had nothing bad to say. A personal relationship with a customer renting from you for a year should be established and respected. That is all. S. Powells

Shanee P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alicia c.  |  Expérience générale 
Évaluation :
5

The storage unit was very clean and well lit.

Nichelle G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIMPHY J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M.  |  Expérience générale 
Évaluation :
5

N.D.

Samuel L.  |  Premières impressions 
Évaluation :
5

Made our out of state moving transition even better. Mr. Burton was very helpful and extremely customer oriented. Thank you Sir for the help.

Andrew S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Devon K.  |  Expérience générale 
Évaluation :
5

Thank you so very much South Park Uhaul, your staff is professional and I had a great experience with you all. If I ever need a storage again your number one. Keep up the great work.

Dorothea W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elizabeth w.  |  Expérience générale 
Évaluation :
5

Staff Manager Charles Burtons customer care and service was outstanding. Thank You.

LYNN M.  |  Expérience générale 
Évaluation :
5

U Haul personal made my daughter's very difficult situation a very pleasant experience getting a storage unit for her things. And, U Haul personal made me feel comfortable and confident in this transition. Thank you for your service and commitment to excellence!

Nichelle G.  |  Premières impressions 
Évaluation :
5

Gentleman who assisted me was very helpful in making sure I obtained the correct size storage unit, very pleasant and very good customer service.

elizabeth w.  |  Premières impressions 
Évaluation :
5

Charles Burton was outstanding! Very efficient and caring in the latest transaction. I will return to U Haul for any future needs for moving. Excellent plus plus plus!

wiliam g.  |  Premières impressions 
Évaluation :
5

I had an absolutely wonderful experience. The staff was helpful, patient and most importantly professional. They were willing to help me with whatever I needed and things went very smoothly.

Shanee P.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Gwendolyn H.  |  Premières impressions 
Évaluation :
5

The service we received was outstanding from beginning to end.. Everyone was helpful, polite, knowledgeable. The transactions was done with ease. Mr. Burton & his employees made this experience easy.

sheila m.  |  Premières impressions 
Évaluation :
5

I have had my unit since 1995 and have always felt that it was a safe and secure place. The staff were always helpful and courteous. The manager, Charles Burton, was the best.

JAMES P.  |  Expérience générale 
Évaluation :
5

The staff there are professionals and have excellent customer service.

Sonia P.  |  Expérience générale 
Évaluation :
2

I was appreciative of the first month free discount but I dealt with confusion on the customer service end from start to finish .

Latasha R.  |  Premières impressions 
Évaluation :
5

Overall, the storage was inside and was well maintained.

Connor R.  |  Expérience générale 
Évaluation :
5

Charles and his staff were very helpful and friendly. Excellent service, will highly recommend the Southpark U-Haul.

MICHAEL W.  |  Expérience générale 
Évaluation :
5

Mr. Burton, the manager at this location along with his Co-workers are customer friendly. Exceptional customer service was provided and the indoor storage facilities are so clean!

RANDALL B.  |  Expérience générale 
Évaluation :
5

They showed me professionalism and every ounce courtesy when assisting me. I appreciate their how fast I was able to pay for my storage unit. Merci.

Sonia P.  |  Premières impressions 
Évaluation :
2

Turn-in, in Virginia was exceptional. The issuing facility, Torrance, CA, failed to properly check vehicle (wiper blades). I lost 1 1/2 travel days due to the poor wiper blades.

floyd h.  |  Premières impressions 
Évaluation :
1

All Around TERRIBLE!! Unprofessional Theives

Ni Yona B.  |  Expérience générale 
Évaluation :
5

Very good service

sonya m.  |  Expérience générale 
Évaluation :
4

It met our short term needs well.

James O.  |  Expérience générale 
Évaluation :
5

Staff is super friendly at this location and has shown me to continue my high thoughts of your company as my telephone reservation and inadequate service of the customer service over the phone did not

Karen J.  |  Expérience générale 
Évaluation :
4

Thanks for the use of your facility.

LISA G.  |  Expérience générale 
Évaluation :
4

Excellent customer service!!!!!

Beverly F F.  |  Expérience générale 
Évaluation :
5

Thanks

Octavia W.  |  Réservation 
Évaluation :
5

Mr. Charles made my transition back into town smooth and easy. I appreciate that.

Stephanie H.  |  Réservation 
Évaluation :
5

Unfortunately I can not remember the young mans name that helped me but his customer service was absolutely wonderful.. he was a perfect gentleman. I needed that at that moment I was in.. thank you!

Leslie H.  |  Réservation 
Évaluation :
5

I have been using this location of the uhaul franchise for over 18 years and no matter when I need anything, trucks, storage, supplies, etc., the staff has always gone above and beyond expectations.

LYNN M.  |  Réservation 
Évaluation :
5

Help full and friendly.

gary m.  |  Expérience générale 
Évaluation :
5

I felt my things were safe. We just moved further away and didnt need to store as much stuff which is why we closed it

Tammy H.  |  Expérience générale 
Évaluation :
5

South park Uhaul, is a great demonstration of excellence! From management to employees 5 star experience every time!!!!!

global w.  |  Expérience générale 
Évaluation :
4

I liked the fact that it was inside. I did not have to worry about the weather conditions. I felt secure.

Jan M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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